Sunnova: Read 5,942 User Reviews From Real Homeowners

star star star star star_border

Cyclingfan Manchester, TN

They seemed good. They were sent out to do some warranty work on our system. They showed up on time and took care of everything.

7 months ago

Reply from Sunnova

Hi Cyclingfan, congratulations on becoming part of the Sunnova Family! We sincerely appreciate your 4 star review and we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. Do not hesitate to contact us if you have any questions or concerns at 1.866.SUNNOVA (866.786.6682) .

Mar. 9th, 2024

star star star star star

Robert Poling Mechanicsburg, PA

Good communication throughout the process. Felt they addressed any concerns that we had in timely manner

8 months ago

Reply from Sunnova

Greetings Robert! Thank you very much for your 5-star review. We're thrilled to have you on board and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 29th, 2024

check_circle

Verified Customer

star star star star star

Robert Juusola Arlington, MA

Quality of product, clear communication , follow up and monitoring of performance.

3 years ago

Reply from Sunnova

Thank you, Robert! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! ^vb

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

RHONDA L REITENAUER Whitehall, PA

Honest, friendly, walked us through the whole process, always available to answer questions

3 years ago

Reply from Sunnova

Thank you, Rhonda! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! ^vb

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Marie Baldonado Las Vegas, NV

Panels are very efficient! They have helped us tremendously with our electric bill!

3 years ago

Reply from Sunnova

Hello Marie, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^vb

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Earl Spomer Atwater, CA

Works perfect and no issues to date! Looking forward to many more years of savings!

3 years ago

Reply from Sunnova

Earl, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Janet J Towns Bethlehem, PA

The company is easy to work with, their web page is user friendly and their staff is professional.

3 years ago

Reply from Sunnova

Janet, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Francis G. Hamele Fullerton, CA

From start to finish it was everything that they said it would be. Installation went very well.

3 years ago

Reply from Sunnova

Francis, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Marina Staten Island, NY

Easy process no hidden crap. Fast process start to finish, always answered our questions.

3 years ago

Reply from Sunnova

Thank you for the note, Marina. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Kelly Confer Pittsfield, MA

Everyone that i have dealt with from the beginning to the end of the process was fantastic!!

3 years ago

Reply from Sunnova

Thank you, Kelly! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! **MV

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Camelia Heine Palmdale, CA

Made everything very easy for me. Mandy was great throughout the entire process

3 years ago

Reply from Sunnova

Thank you for the kind words, Camelia. Welcome to the Sunnova family! ^JD

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Joel W. Dafoe Breinigsville, PA

The product performs as promised, and Sunnova is responsive to questions and inquiries.

3 years ago

Reply from Sunnova

Joel, thank you for the kind words. We are excited that you're happy with your new solar! ^JD

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Linda Red Lion, PA

Very personable and up front with sales. professional installation, saving me money on my electric

3 years ago

Reply from Sunnova

Thank you for sharing your story Linda! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Mar. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Chris kavoian Fresno, CA

Took forever to install, sales representative wasn‚Äôt attentive to my questions. Just seemed like a hokie company...maybe it‚Äôs your satellite company I dont know. Not happy with initial service

3 years ago

Reply from Sunnova

Hello Chris, thanks for bringing this to our attention. We are very sorry to hear about your experience. One of our agents will reach out to you to help address this issue. Thank you. ^ JD

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Juan Chula Vista, CA

Informative way of presenting product and very knowledgeable in what they provide and sell.

3 years ago

Reply from Sunnova

Thank you Juan, we appreciate your five-star rating!**MV

Feb. 3rd, 2021

check_circle

Verified Customer

star star star star star

Saeed Shaikh North Stonington, CT

Everything delivered as promised. Service and product are first rate. Technical know-how is 4.

3 years ago

Reply from Sunnova

Thank you for the note, Saeed Shaikh. Welcome to the Sunnova family!**MV

Feb. 3rd, 2021

check_circle

Verified Customer

star star star star star

Diana Fiumara

The process of installing and bringing the solar system online was very efficient and easy.

3 years ago

Reply from Sunnova

Thank you for the note, Diana. Welcome to the Sunnova family!^JD

Dec. 2nd, 2020

check_circle

Verified Customer

star star star star star

Danny DaPonte

Great program! We were able to save 100’s per month with no cost out of pocket

4 years ago Edited September 14, 2021

Reply from Sunnova

Thank you for the note, Danny. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

check_circle

Verified Customer

star star star star star

Angel Serrano

If i have a question they willing to listen and help me any queston that i have.

4 years ago

Reply from Sunnova

Good morning Angel, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 18th, 2020

check_circle

Verified Customer

star star star star_border star_border

Peter MacMurray Humble, TX

Still unclear regarding issues about how my account is tied to my electric bill as well as the systems lack of production on some days

4 years ago

Reply from Sunnova

Hello Peter, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Mar. 9th, 2020

check_circle

Verified Customer

star star star star star_border

Nelson Geis

I would give 5 stars but there was some hassle getting the paperwork completed to their satisfaction.

4 years ago

Reply from Sunnova

Hello Nelson, Thank you for your feedback and welcome to the Sunnova Family!. ^MP

Mar. 3rd, 2020

check_circle

Verified Customer

star star star star star

Kevin and Lisa McNamara

Professional. Efficient. Kept us in the loop every step of the way because it is a process.

4 years ago

Reply from Sunnova

Hello Kevin and Lisa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star

Kaleisha H.

Great customer service with prompt follow up and thorough support all through the process

4 years ago

Reply from Sunnova

Hello Kaleisha, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Feb. 14th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Robin Hamilton

The customer service is not good. They said my account was on auto debit when they didn't even have the info and the customer service reps take too long to answer questions and don't have accurate info

4 years ago

Reply from Sunnova

Hello Robin, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business, one of our Issue Resolution Specialists will contact you. We can only improve by knowing what our areas of opportunity are for improvement.^MO

Feb. 14th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul Brown. My rating will change if I can see any value in this purchase.

Well....I've had these panels installed since Dec 2019 and not only have I yet to see any savings on my electric bill but I don't even know if I am using the energy that is supposed to be stored for use during the evenings.

4 years ago

Reply from Sunnova

Good morning Paul, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

check_circle

Verified Customer

star star star star star

M Saleem

4 years ago

Reply from Sunnova

Good morning M Saleem, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

check_circle

Verified Customer

star star star star star_border

Laura Crespo

The system is great but to lie to my face about reserving a 500 check and not receive it. That noo good

4 years ago

Reply from Sunnova

Good morning Laura, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

check_circle

Verified Customer

star star star star_border star_border

Cheryl Dowling

Good customer service but it took over a month to get our system installed and running, with some scheduling issues on their end.

4 years ago

Reply from Sunnova

Good morning Cheryl, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP

Feb. 11th, 2020

check_circle

Verified Customer

star star star star_border star_border

Patty Mesquite, TX

very unreliable. They say they're going to show up at a certain time and they even call that morning but then they never show up

4 years ago

Reply from Sunnova

Hello Patty, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Feb. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Adamm Mitchell

Horrible experience with install. Very unprofessional with installers and management. lack of communication during installation. Took days off to meet installers when there was no show.

4 years ago

Reply from Sunnova

Good morning Adamm, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Feb. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Natalie Johnson

We have not saved any money yet - very disapointed - thought we were going to get a tax rebate - thats what we were told - my husband was previously on the medical baseline - seems like were paying more now.

4 years ago

Reply from Sunnova

Good Morning Natalie, Thank you for bringing this to our attention. We are sorry you had to go through this ordeal this is not a typical Sunnova experience. If you could please send us an email with your system id/contact information to and one of our Issue Resolution Specialists will contact you within 1-2 business hours. We will look into this right away. ^MP

Jan. 27th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Rick Oxford

Took way too long to install system. Had almost no communication when they were going to show up and then numerous time they just didn't show up at all

4 years ago

Reply from Sunnova

Hello Rick, Thank you for your 2-star review feedback and Welcome to the Sunnova Family! One of our Issue Resolutions Specialist will contact you today.^MO

Jan. 24th, 2020

check_circle

Verified Customer

star star star star star

Paulletta E. Reis

Easy to deal with. Employees are very knowledgeable, Very good installation schedule.

4 years ago

Reply from Sunnova

Hello Pauletta, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

check_circle

Verified Customer

star star star star star

Jim Thompson

Overall customer service. Very happy with everyone we spoke to related to the solar installation.

4 years ago

Reply from Sunnova

Hello Jim, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

check_circle

Verified Customer

star star star star star

Peter Burboeck

David is excellent in follow-up and installation was smooth and very professional

4 years ago

Reply from Sunnova

Hello Peter, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

star star star star star

Jeyashanti Crowell

So far so good customer service. Too soon to tell in other areas but seems organized and reliable

4 years ago

Reply from Sunnova

Hello Jeyashanti, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

star star star star star

Diane Parker

They were all very professional, came and did the job and left. They were prepared.

4 years ago

Reply from Sunnova

Hello Diane, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

star star star star star

Gerald McKenna

Good product-Good service! Better than we thought it would be. Cost if excellent.

4 years ago Edited January 10, 2024

Reply from Sunnova

Hello Mr. McKenna, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^JD

May. 22nd, 2020

check_circle

Verified Customer

star star star star star

Barbara Miller Fresno, CA

So far so good. I am enjoying not paying PG&E such a high amount. So far it is wonderful

4 years ago

Reply from Sunnova

Good Morning Barbara, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

check_circle

Verified Customer

star star star star star

Dennis & Gail Barrick Mechanicsburg, PA

They were wonderful to work with, kept us informed every step of way through final completion

4 years ago

Reply from Sunnova

Good Morning Dennis and Gail, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

check_circle

Verified Customer

star star star star star_border

Donna Hertel

I have had no problem gettig information from them to help me understand my product and how it works.

4 years ago

Reply from Sunnova

Good Morning Donna, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Temi East Northport, NY

The turnaround is too lengthy and the representative didn't want to give me that information immediately, I had to be persistent with my request for information

4 years ago

Reply from Sunnova

Good Morning Temi, Thank you for bringing this to our attention. This is not a typical Sunnova experience we use all of our customer comments to better our customer service programs. Thank you^MP

Dec. 3rd, 2019

check_circle

Verified Customer

star star star star star_border

Kimberly Spoonemore

I believe we were misinformed, we were told that we would NOT have an electric bill once the system was up and running

4 years ago

Reply from Sunnova

Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star_border

Charles

I just got the system activated. So I have not had a chance to experience your service yet. Installation went fine

4 years ago

Reply from Sunnova

Good Morning Charles, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

check_circle

Verified Customer

star star star star star

Carolyn

Russell P took the time to walk me through every step of the process. It went very smoothly

4 years ago

Reply from Sunnova

Hello Carolyn, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^

Nov. 15th, 2019

check_circle

Verified Customer

star star star star star_border

Nick Funari

Excellent work, very reliable. Communication could have been a bit better but overall very pleased.

5 years ago

Reply from Sunnova

Hello Nick, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

check_circle

Verified Customer

star star star star star

Nelson longley Waterford, CT

Fast service Matt a great representative for sunnova explaing everything concerning solar panels

5 years ago

Reply from Sunnova

Hello Nelson, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 21st, 2019

check_circle

Verified Customer

star star star star star_border

Anthony

I really enjoyed working with Sunova. The customer service was fantastic and easy to make schedules with.

5 years ago

Reply from Sunnova

Good Morning Anthony, Thank you for your feedback and Welcome to the Sunnova Family!. Thank you^MP

Oct. 14th, 2019

check_circle

Verified Customer

star star star star star

John Laplante

Great all around customer service- quick response- knowledgeable sales and service

5 years ago

Reply from Sunnova

Good Morning John, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MO

Oct. 8th, 2019

check_circle

Verified Customer

star star star star star

Jennifer

Good company and service they were on time and always give you information about the work

5 years ago

Reply from Sunnova

Thank You Jennifer! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

Oct. 1st, 2019

Sunnova Reviews