Sunnova: Read 6,066 User Reviews From Real Homeowners

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Mark Clack

I liked that after the installation, Sunnova sent a contractor over to repair and paint my walls impacted by the installation of new meters.

10 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Feb. 6th, 2024

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Rachel Karam Hemet, CA

Bought a home forced to purchase the solar system it came with. First time home buyer. Was told by solar company I would be saving money. system I leased with Sunnova isn't producing enough energy. Causing me to have double payments. I'm stuck in a lease for 25 years. Paying Sunnova for not producing enough energy. Money isn't every going towards paying of the system. I wish I would have been told this house needed more solar panels to save money. Not happy with Sunnova

11 months ago

Reply from Sunnova

We apologize for the inconvenience. We will look into this for you right away and ensure you receive the assistance you need. Please send us an email to customerservice@sunnova.com with your case detail we will gladly reach out to assist.

Jan. 8th, 2024

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Ria Ramnarine Dallas, TX

All the representatives were professional, helpful, and knowledgeable on what they were doing and towards guiding us on the process.

11 months ago

Reply from Sunnova

Hello Ria Ranmarie, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 4th, 2024

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Christine Nelson Tampa, FL

They were so easy to work with , always kept us informed about what was going on and when something was going to happen.

11 months ago

Reply from Sunnova

We value your review, Christine Nelson. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Jan. 4th, 2024

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Sebastian Freeman

We really like how easy and fast the service was. From start to finish, we were informed on the process with every step.

11 months ago

Reply from Sunnova

We appreciate your review, Sebastian Freeman. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Jan. 2nd, 2024

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George McGee Fitchburg, MA

What I did not like it took months to get the job done and then it took Unitil 2 months to change the metter.As for Sunnova your people where very good at there jobs

11 months ago

Reply from Sunnova

Thank you, George! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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William Sprague

My system was installed in January 2024. My monthly payment for my system is $200 less than my old electric bill. I have not had an electric bill since then.

2 weeks ago

Reply from Sunnova

Hello William. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 9th, 2024

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Tanya Hicks

I'm waiting to hear when it will be ready to work

1 month ago

Reply from Sunnova

Thank you, Tanya. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 15th, 2024

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Stephanie Brunner

Lack of communication on all fronts of the project.

1 month ago

Reply from Sunnova

Hi Stephanie Brunner! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Nov. 1st, 2024

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Carol Greene

It seems to be a good but the salesman did not explain how the system works still trying to figure it out I will see if it is worth it or if I would even tell anyone about it yet

1 month ago

Reply from Sunnova

Thank you, Carol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 23rd, 2024

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Lori Dobeck

Took a long time and no communication with company. Now that it’s turned on I have not recieved any instruction about an app to monitor if the system is producing what I was promised. All I was told was they will know if it’s working!! Not good enough communication for me! I am really having second thoughts about this whole solar experience. Not a happy customer.

2 months ago

Reply from Sunnova

Hello Lori. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We have attempted to reach you today to assist with your concerns. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com. We look forward to assisting you!

Sep. 24th, 2024

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Chuck Picciano

I liked how Justin patiently explained the benefits of having solar panels. He answered all of our questions and made our decision very easy.

6 months ago

Reply from Sunnova

Greetings Chuck. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 13th, 2024

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baljeet singh Mohali, PB

The installation of solar system was pretty easy. Everything was explained in detail and hastle free l. I am fully content with installing solar and made the right decision.

1 year ago

Reply from Sunnova

Thank you baljeet singh, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Jan. 3rd, 2024

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Denise Campo

Great product, excellent customer service. no issues with install, got a highly qualified installer and was able to get a new roof installed at the same!

1 year ago

Reply from Sunnova

Thank you, Denise! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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Denise Garratt San Diego, CA

Sunnova gives us peace of mind. They maintain our solar panels and let us know when we need maintenance if or when we need. It's nice to know we're taken care of.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Denise Garratt. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 26th, 2023

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paul dooner Hammonton, NJ

Super fast and easy process. Paid nothing out of pocket and the new panels look great. Always thought they looked tacky but not the new ones. They are sleek and look good

1 year ago

Reply from Sunnova

Thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Dec. 26th, 2023

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emmy padilla Palm Bay, FL

Switching over was a painless procedure, The technicians moved quickly and neatly, the agent came over and switched my power on because I was unsure. I didn’t give five stars because I have not seen my electric bill yet.

1 year ago

Reply from Sunnova

Thank you, emmy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Zach Henley

Great service and the communication through the process from start to finish was top notch. I was always aware of the next steps and when they were going to occur.

1 year ago

Reply from Sunnova

Thank you, Zach! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Bree Ward Norwich, CT

Very friendly, professional, and knowledgeable. They answered all of our questions and walked us through the whole process step by step. Definitely recommend.

1 year ago

Reply from Sunnova

Hello Bree Ward, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 26th, 2023

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Marianne

Great customer service. Installation crew were excellent. Follow up inspections took a long time, but that has to do with the town making an appointment.

1 year ago

Reply from Sunnova

Thank you, Marianne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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S Massey

The sales team (Hector and Jacob) were very knowledgeable and explained the product and process in a way that was easy to understand. I highly recommend them!

1 year ago

Reply from Sunnova

Thank you, S! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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Tom Koff Washington, DC

From the first person I spoke to till the last person, I received honest answers.The respond time was excellent.During the process, we were giving updates weekly

1 year ago

Reply from Sunnova

Hello Tom Koff, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 21st, 2023

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Chris Formica

They didn't charge us until our system was up and operational, and now we pay less for solar than we did for our electric bill, and it covers all of our electric bill.

1 year ago

Reply from Sunnova

Hi Chris Formica, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Dec. 14th, 2023

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Richard Hare Fresno, CA

The system works great. The crew showed up on time and worked quickly to finish the install. I have had no issues with the system or problems with my roof.

1 year ago

Reply from Sunnova

Richard Hare, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Dec. 14th, 2023

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Mike L. Naples, FL

I’m a little confused because my first payment was posted but I still don’t have access to see my production from my solar panels so I don’t even know if they are producing, can someone please call me to help me with this step

1 year ago

Reply from Sunnova

Hello Mike L., Please send us a private message with your system ID or case number so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 13th, 2023

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Andy Holmes Atlanta, GA

On time, even though we live in the middle of nowhere. Very friendly, fast, kept me up to date on the work as it was being done. Couldn’t ask for better.

1 year ago

Reply from Sunnova

Hello Anthony Holmes, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 12th, 2023

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melanie r janowsky Sebring, FL

So far everything that was told/explained to us was accurate, no hidden agenda. feel the company & it's sales person was honest which is rare i this day & age

1 year ago

Reply from Sunnova

Thanks for reaching out to us, melanie r janowsky. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 12th, 2023

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Vicki Nicholls Englewood, FL

Easy transition. No out of pocket expense. They did exactly what they said they were going to do. They walked us through the entire process in a way we understood.

1 year ago

Reply from Sunnova

Hello VIcki Nicholls, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 12th, 2023

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Matt L York, PA

Very easy company to work with. I am definitely looking forward to the long term savings on my energy bill as the rising costs of electricity have been mind blowing lately.

1 year ago

Reply from Sunnova

Matt L, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Dec. 7th, 2023

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Kvangerven Tampa, FL

Atrocious company! They basically are attempting to scam me! Contracted for solar, heat pump, and main electrical upgrade. They installed an AC, wrong SEER and manufacturer, and didn’t install a new main electrical, which I was told was necessary to pass inspection. My solar was installed, 12 months later than what I was told, and 15 months from contract signing (breach of contract). Sunnova refuses to complete my install but expects payment. I am unable to pay for services not received. Sunnova has literally attacked me, connected bank account to autopay without approval, reported me to credit bureaus, filed a UCC against my home, and trespassed on my property to shut the panels off. Try to call a manager, good luck, you have to leave your number and pray they call you back (if they do it’s usually a week after your original, if you miss them tough luck). Try to send legal documents representing yourself, good luck, they told me they won’t respond unless you have a lawyer. This company is absolutely horrible and they come from fraudulent backgrounds. Avoid at all costs. They cast large rain clouds over the solar industry.

1 year ago

Reply from Sunnova

Hello Kvangerven, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 30th, 2023

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Jesus Benavides Citrus Heights, CA

System goes offline and I can’t tell if it is working or not. My phone gets unpaired also. This system has communications issues and we can’t rely on it to see what if anything it is doing. We don’t know if we’re getting any solar power or if the battery is being charged. I would like to have someone contact me at home to correct these issues.

1 year ago

Reply from Sunnova

Hello Jesus Benavides, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 29th, 2023

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Deidre Ingvardsen Houston, TX

Generac scheduled an appointment with Sunnova on our behalf because our solar panels and battery pack isn’t working again. I confirmed visit and stayed home all day and no one showed. I called Sunnova and they said their technicians arrived at my address and I wasn’t home and there were no solar panels at my location. No one called me that day. They had “closed our case”. I called Generac back the next day and Sunnova, yet to get a new appointment. 90k worth of regret here. Install was a nightmare and never had worked properly. Parts under warranty but can’t get serviced. Installer won’t answer calls. 2008 we had solar panels (Whilhite Energy) and they worked perfect, good service. Always worked. Steer clear of Sunnova

1 year ago

Reply from Sunnova

Hello Deidre Ingvardsen, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 27th, 2023

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Bob Carr

It took 7 months to resolve a service call. Sunnova failed miserably at communicating, had they asked the right questions, it would have been resolved on the first day. They needed fall protection gear to service my panels. They wrote up ticket as needing materials instead. When you call in to get the service call complete, the clowns that answer the phone can't connect you to the right people because they're waiting on materials. No amount of talking will get them past this miswritten condition. Successive crews come out with fall protection only to discover that it is incompatible with the roof. They leave, another crew comes out, discover their gear won't work. Rinse repeat. I suggest that they give me sufficient notice and I can have a bucket truck waiting. Nope, they show up unannounced. The final attempt, they finally are trying to resolve this with management, and while doing some idle talking, it's discovered that they didn't need to replace or check anything because the part they are checking is the updated part. They never took the time to talk and find out. I would jot recommend Sunnova.

1 year ago

Reply from Sunnova

Hello Bob Carr, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 27th, 2023

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Estefanie Franco

The experience was made better by all the employees assigned to my case. Friendly, diligent, knowledgeable. Easy process, great price and high technology.

1 year ago Edited November 21, 2023

Reply from Sunnova

Hello Estefanie Franco, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 22nd, 2023

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Nick Glendale, AZ

Every person we were in contact throughout the process were exceptional. They treated us with care and concern. I would do it again. The team was outstanding!

1 year ago

Reply from Sunnova

Hello Nick , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 15th, 2023

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Rod Fulce Canyon, TX

I appreciate the time the salesman gave me and help throughout the process. The workers were first rate. I still don't know how to read the meter but that's Excells deal.

1 year ago

Reply from Sunnova

Hello Rod Fulce, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

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Tanika

I really like everything about the company from the sales reps explanation of the services to the contractors who perform the installation in a quick and precise manner.

1 year ago

Reply from Sunnova

We appreciate your review, Tanika. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Nov. 7th, 2023

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Ann Marie Burgess Wappingers Falls, NY

The whole process was very simple and actually very quickly. It was done that my solar panels were on my roof and within a couple of weeks here I am up and running.

1 year ago

Reply from Sunnova

Hello Ann Marie Burges, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 3rd, 2023

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Charlene Miller

After no other company, including the installer, worked on the unit it never worked until Sunnova worked on it. From the time they left we have had no problems.

1 year ago Edited June 13, 2024

Reply from Sunnova

Thank you, Charlene! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 23rd, 2023

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Ben Owens

Easy to communicate with and didn’t leave us guessing. All representatives and contractors were very kind and mindful. A pleasant experience through and through.

1 year ago

Reply from Sunnova

Greetings Ben Owens, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 23rd, 2023

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Brian Lindsey Venice, FL

This is one of the worst companies that I’ve dealt with in a long time. The sales person was nothing but a snake oil salesman. To deal with this company is a joke. I’ve reached out to them several times to have a panel installed that they did not install during the insulation, and it was nothing but a hassle to get them to do their job. They didn’t even believe me that one of the panels was not installed, to the point that I had to take photos of the missing panel and then emailed them in order for them to send an install crew back out to install the missing panel that should have been installed correctly the first time! I would not recommend this company at all to anyone. If I had to do it all again, I would not go with this company, or have solar installed on our house.

1 year ago

Reply from Sunnova

Hi Brian Lindsey, Thanks for your feedback; it's invaluable to us in improving our services. We apologize for any inconvenience caused. We appreciate your understanding and are eager to help ensure you have a positive experience with us. Please email us at customerservice@sunnova.com with your system ID and we will gladly reach out to you with any concerns or questions you may have.

Oct. 20th, 2023

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James Ellis

They are picking up generac contract work from the defunct and bankrupt pinkenergy/powehome solar. So I assume that makes me a low priority because they set up appointments without checking with me, then the workers show up. Pull into my driveway and without even getting out of the truck just turn around and leave. I call to get info and I'm told they needed to order parts, without actually looking at my system. I set up another appointment, no one shows up at all. I set up a 3rd appointment, they show up 5 hrs late, walk on my panels and don't really do anything. I turned down overtime 3 times to be there, losing hundreds of dollars in income, and still have unlabeled breakers and batteries are on the wrong circuits

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve. Please contact us at (866) 786-6682 or at customerservice@sunnova.com

Oct. 18th, 2023

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Suman Sharma

Very friendly and professional company, they are quick and appreciated your time and value, David and his team was so quick and they finished the project in promised time.

1 year ago

Reply from Sunnova

Thank you, Suman! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 13th, 2023

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David Peloquin

I like the system Sunova installed. It’s our second system. I was very disappointed with the way Sunova (Trinity) communicated with the work crew and with us and city inspectors. It took over 4 months for our new system to be activated

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Oct. 13th, 2023

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Chris Bab

Very pleased with our servicer’s work. He was professional, polite, got the job done on the first and only visit. I appreciate them reaching out to initiate the repair.

1 year ago

Reply from Sunnova

Greetings Chris Bab , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 12th, 2023

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Jennifer Bifolco Pottstown, PA

Everything was great through installation. After that it felt as though the process, including customer service response time (with the exception of our amazing sales rep), slowed down considerably, almost to a standstill. Thankfully we’re up and running now, but it took 4-5 weeks longer than expected, which was disappointing.

1 year ago

Reply from Sunnova

Thank you, Jennifer! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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Bruce York, PA

Olivia was the contact person assigned to my project.She was on it! Very polite and informative throughout the entire project.Shes a keeper,don't let her get away.

1 year ago

Reply from Sunnova

Thank you, Bruce! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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Kerry Vondrak 2028 Cleburne, TX

So far liking everything about the solar panels and still like talking to rayan about any problems and the help he gave us to be able to watch what we use.

1 year ago

Reply from Sunnova

Thank you, Kerry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

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Michele Burfeind

This was the 2nd time I am getting solar panels installed (different house) and this whole transaction was seemless and they updated you every step of the way.

1 year ago

Reply from Sunnova

Thank you, Michele! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2023

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Robert Dubbink Clinton Township, MI

Three appointments were scheduled then al were no shows and no calls. Then about three more weeks before they could come out for repairs. Once they were here they couldn't do the repairs since parts not available and that repair was not on the order. I did call Generac to see what the status was of the order and parts but not heard back from them at this time. So not sure how much they are responsible for bad service. System went down July 27 and still no dates to get it running.

1 year ago

Reply from Sunnova

We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. We want to assure you that we take this matter seriously and are fully committed to delivering the best customer service possible. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right. Please contact us at (866) 786-6682 for any additional questions or concerns

Oct. 3rd, 2023

Sunnova Reviews