Sunnova: Read 6,066 User Reviews From Real Homeowners

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randy snider

Great product and great company that sold and did the install!

3 months ago

Reply from Sunnova

Hi Randy. We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 29th, 2024

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Paul Loucks

Great install , one day Job, polite and clean up was acceptable

3 months ago

Reply from Sunnova

Thank you, Paul Loucks! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 28th, 2024

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Jackie Garis

Everything went just like they said it would. There were no surprises!

3 months ago

Reply from Sunnova

Hi Jackie, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 26th, 2024

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Frank Centrone Fresno, CA

Sunnova is awesome. From the time you plan your solar system setup, during and after everything is installed I have always had constant customer support for anything I have needed. I have recommended sunnova to several people who were looking into solar. With todays electricity prices I’m glad I did!

1 year ago

Reply from Sunnova

Hi Frank Centrone, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2023

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Liz Rainey Killeen, TX

Customer service is responsive. My system works well and was well designed. As long as the sun is shining (in the late spring and summer months), I save a lot of money, but during the winter season not so much. But that is probably more a review of solar in general than it pertains to this company.

1 year ago

Reply from Sunnova

Hello Liz Rainey, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 15th, 2023

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Lucas Vega

I should have been warned that there was no space left for cleaning under the panels, which has caused fungus and vegetation beneath them. The problem can be solved by having 8 panels moved to another location. This would allow me space to clean and remove the fungus and vegetation. I need Sunnova to correct the problem. I don't know what the movement would require; therefore, Sunnova would have to inspect the area.

1 year ago

Reply from Sunnova

Hello Lucas Vega, We are sorry to hear about your experience. Would it be possible for you to send us information to Customerservice@Sunnova.com. Thank you.

Sep. 18th, 2023

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Arnaldo Rodriguez

The system is very efficient, reliable and excellent service. The technicians that have provided services are very professional with broad knowledge and experience, meticulous attention to details and safety awareness at all times while performing their duties.

1 year ago Edited January 1, 2024

Reply from Sunnova

Thank you, Arnaldo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Latoya James Stuart, FL

I was very impressed with the sales person Grant. He was very knowledgeable and informative about the solar program. I have always wanted solar and plenty of representatives have pitched there program to me but, I chose Sunnovo because of him.

1 year ago

Reply from Sunnova

Thank you for taking the time to write us a kind review. Glad to hear that Grant delivered a five-star service and answered all your questions. Enjoy your new solar system!

Sep. 14th, 2023

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Miao ping Liu Hayward, CA

I like this service because now my family doesn’t have to worry about when the electricity should be on or off. Now I don’t have to constantly check the time for the higher rates and worry about waiting later in the day for a lower rate.

1 year ago

Reply from Sunnova

Hi Miao, we appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Vynette Hodges Washington, DC

The placement of the solar panels match the roof and there are no ugly pipes on display. Our electric bill has decreased dramatically and it is consistently producing energy. We had issue with a our system and Sunnova notified us and scheduled a technician to service our home. The Technician was professional. V

1 year ago

Reply from Sunnova

Thank you, Vynette! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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Debbie Williams

Extremely pleased with all the services provided with Sunnova. This was the BEST decision to have solar installed and serviced with Sunnova/ SunnyMac. Glad we did the research for this amazing company. Any questions we had with the whole process from beginning to end had been handle professionally and with the knowledge of your team.

1 year ago

Reply from Sunnova

Hello Debbie Williams, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 8th, 2023

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John & Shirley Warfel

Everything sees to be playing out as we were informed. We produced enough to cover our first month.

4 months ago

Reply from Sunnova

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

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Michael Marion

Customer service is the worst. Spoke to a woman that gave me the third degree, and then was clueless about everything else I asked about. Will never call sunova again! Trinity was exceptional. , great company

4 months ago

Reply from Sunnova

Hello Michael. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Aug. 15th, 2024

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Dale Schaeffer

Everyone involved was courteous and polite and kept me posted through the whole process!!

4 months ago

Reply from Sunnova

Thank you, Dale! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

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Sherry Macon

I’m not very happy that I’m still receiving a large electric bill on top of the solar bill. It defeats the purpose and I’m starting to think I made a mistake

4 months ago

Reply from Sunnova

Hello Sherry Macon, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 5th, 2024

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Stan Fisher

I DISLIKED THE SALES PROCESS BUT THE INSTALLATION AND SUPPOUT HAS BEEN OUTSTANDING

4 months ago

Reply from Sunnova

Hello Stan. Thank you for your feedback regarding your journey with us. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 5th, 2024

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Ancela Terry

Communication was awesome. The techs informed kept me informed. Very professional

4 months ago

Reply from Sunnova

Hello Ancela. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 2nd, 2024

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Jody Gregory

We like the timing of getting everything set up and the excellent customer service

4 months ago

Reply from Sunnova

Thank you, Jody! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Bryan Gambrah

Was the beginning of the process to the end of the work was amazing, we every bit of it .

4 months ago

Reply from Sunnova

Thank you, Bryan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Francine

Didn’t like the length of time it took to energize the panels, almost 2 months. But the service and setup was great.

4 months ago

Reply from Sunnova

Thank you, Francine! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Elizabeth Helvie

I think the time to took to set this up was long. But once everything was approved everything went fast.

5 months ago Edited August 29, 2024

Reply from Sunnova

Hello Elizabeth. Thank you for your feedback. We're here to support you every step of the way! Thank you for choosing Sunnova!

Jul. 22nd, 2024

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Robin Lowe

I have liked the efficiency of moving through the process and so far the results

5 months ago

Reply from Sunnova

Hi Robin, we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 16th, 2024

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Kathy Schoen

So far we are very impressed with the affiliates who worked on our system. Very professional!!

5 months ago

Reply from Sunnova

Hi Kathy! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 18th, 2024

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Donna Weiser, William Weiser

The crew that installed was amazing. Marshall kept us informed of everything they were doing.

5 months ago

Reply from Sunnova

Hello Donna. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 11th, 2024

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Leslie Jackson

The install was quick. Product & pricing was clearly explained. The app is easy to understand & utilize.

5 months ago

Reply from Sunnova

Thank you, Leslie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 9th, 2024

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chris alles

We've had our solar panels for a little over a year, and everything is working as it should

5 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, chris alles! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 1st, 2024

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HUGO LEANOS

Excellent service and attention great human responsibility from Sunnova staff. Thank you!

5 months ago

Reply from Sunnova

Hello Hugo. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 2nd, 2024

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Mindy Schaper

The installation was fast and I never had any issues. The bill is cheaper and I like that I'm using solar.

6 months ago

Reply from Sunnova

Thank you, Mindy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Hossein Moghadam

It has been a few months, and so far I am satisfied with Sunnova. Will need much longer time in order to update and provide a more accurate rating.

6 months ago

Reply from Sunnova

Thank you, Hossein! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 18th, 2024

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Stanley Fisher

Sunnova has been a wonderful company to work with. They have addressed all of my questions and concerns.

6 months ago

Reply from Sunnova

Greetings Stanley. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 13th, 2024

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Rochelle Powell

We’re very satisfied with our salesman and the installation of the system. Still awaiting our $1000.00 gift card by our salesman.???

6 months ago

Reply from Sunnova

Thank you for your 4-star rating! We take great pride in providing you with a comprehensive understanding of our process. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com regarding the gift card mentioned. We're here to support you every step of the way!

Jun. 28th, 2024

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Craig Klupenger

Too new to rate what I would not like.about them. So far, everything I was told, has been wonderful.

6 months ago

Reply from Sunnova

Hello Craig. Thank you for your 5-star rating! We're here to support you every step of the way!

Jun. 14th, 2024

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carmen acosta

The only thing I did not like was how long it took, though no fault of their own (The permit & city inspector).

6 months ago

Reply from Sunnova

Greetings Carmen. Thank you for your feedback! We're here to support you every step of the way!

Jun. 14th, 2024

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Jim Roe

The quality of service. They tech crew that replaced the converter were very courteous and professional

6 months ago

Reply from Sunnova

Hello Jim. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 12th, 2024

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Becky Randolph

The process was uncomplicated , quick and concise. The product thus far appears to be very good - time will tell!

6 months ago

Reply from Sunnova

Hello Becky. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

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Brandon ODonnell

The setup to going solar was so fast and easy in less then 2 months my system was installed and turned on

6 months ago

Reply from Sunnova

Greetings Brandon. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

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Feliman1976

6 months ago

Reply from Sunnova

Thank you, Feliman1976! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 6th, 2024

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Michael Lipkin

Fantastic customer service. Friendly and knowledgeable staff. They kept me up to date on the process.

6 months ago

Reply from Sunnova

Hello Michael. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 7th, 2024

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Raul Soto

Sunnova is a company that is very Professional with it's service from start to finish. I will highly recommend them.

6 months ago

Reply from Sunnova

Hello Raul. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 14th, 2024

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Taylor Tewksbury

Sunnova was so easy to work with! They answer all your questions and get to work on the project quickly!

6 months ago

Reply from Sunnova

Hello Taylor. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 14th, 2024

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Julie Castillo Alvarado

never regret to avail this product, not only by being economical but as well as environmentaly friendly!

6 months ago

Reply from Sunnova

Hello Julie. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 17th, 2024

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Chris Mitchell

The people who I've spoken with and who have been extremely helpful and friendly. Very easy to work with

6 months ago

Reply from Sunnova

Hello Chris. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 18th, 2024

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Georgie Miranda

Great and professional service. Very detailed oriented during the sale and the installation of the equipment.

6 months ago

Reply from Sunnova

Hello Georgie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

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James Oldfield

You can not go wrong working with Sunnova . They are a great company to work with and every promise they make they do.

6 months ago

Reply from Sunnova

Hello James. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 21st, 2024

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Emmanuel Rodriguez

Liked everything it was amazing and explanatory. The opportunity was interesting and placed in the correct way.

6 months ago

Reply from Sunnova

Greetings Emmanuel. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

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Karen Brokaw

Great overall company to work with. Easy to contact and was a very quick install. Our rep Sawyer was the BEST

6 months ago

Reply from Sunnova

Greetings Karen. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 21st, 2024

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Neera Prakash

The sales rep was very informative and spent time explaining everything about solar to me in my home.

6 months ago

Reply from Sunnova

Thank you, Neera! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Gilbert Serrano

I am very pleased with the product and have definitely recommended some nova to a lot of friends and family.

6 months ago

Reply from Sunnova

Hello gilbert. Thank you for the 5-star rating regarding our products. We are pleased to have you as part of our Sunnova family!

Jun. 25th, 2024

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joel coffman

Sunnova been a great company to go solar with. They have been on top of everything from start to finish.

6 months ago

Reply from Sunnova

Greetings Joel. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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Thomas Courchaine

The sales rep and the entire process in general was very transparent. I've saved tons of money because of my panels.

6 months ago

Reply from Sunnova

Hello Thomas, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 25th, 2024

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