Sunnova Reviews

You have an excellent customer service. It’s very comforting that when I have a question, there is an actual person (not a lifeless recording) to answer me.

I like very much when I call customer service there politeness and patient to explain clearly any issues carefully, especially if you are of elder person .

Very very professional from Mark to Chris and the guys that installed the unit. Highly recommend I really have no words for the job they did. AAAAAAAAAAAA++++++++++++

Our energy consultant Harry P, was top notch. Knowledgeable, informative and patient. Harry is the reason we decided to have Trinity Solar proceed with our installation!

I have had Sunnova panels for 3 years and it has been a nightmare!! When panels were installed I was still paying a regular bill to my electric company when I addressed it with Sunnova in more than one occasion I was told to be patient 🤬 I contacted my electric company and they stated that Sunnova never sent them the paperwork that was required. Then in April/May of 2022 (not sure) Sunnova came and disconnected my system without telling me supposedly for an upgraded. My husband noticed that the locks were cut off the box and the light was not working after calling several times they finally sent a technician out to then learn that they needed access to the basement ok fine I stated they would have to come on a Saturday. It took several different open cases for them to get it right finally in September the system is working and wham Sunnova tells us we owe $400 dollars for the time period that system was down .So not only did I pay high electric bills during this time period but now my system is shut down for non payment not once throughout this whole time have they even tried to compromise. Let’s talk customer service… either I’m being rushed off the phone or they are round. Or how about every time I call I get a different story. Never the same answers. Today topped it off. So a supervisor finally called me after 10 months of this bs. And states that even though my system wasn’t active it still produces usage!? If someone can explain that comment that would be great. Smdh worst decision we’ve ever made. And it’s funny when you mention lawyer they call you back even if it is with bs. So now I have no idea what my next move should be VERY UNSATISFIED CUSTOMER

At the moment everything is fine, the only thing is that they sent me an email where I qualified for a $500 Visa card and at the moment I did not hear anything or receive the card.

When we signed up for solar panel service with Momentum Solar in 2017, who was acting as an agent and with the authority to represent Sunnova as our impending solar energy provider and financier. In line with this business agreement between Momentum Solar and Sunnova, Momentum provided a solar panel removal warranty. On January 20, 2023, it was brought to my attention that Momentum Solar and Sunnova are no longer business partners and have severed ties. Moreover, because Momentum Solar and Sunnova have severed business ties, the solar panel removal warranty will not be honored. According to Sunnova, we will be responsibility for paying a contractor that you must approve to provide the work or removing and replacing our solar panels which could range as much as 8,000 or more. Sunnova is attempting to pass on this expense to their customers. Additionally, Sunnova has stated that the company who will perform the work must be approved by them. We are asking for the following remedy for Sunnova to honor the Momentum Solar Panel Removal Warranty to have our panels removed and replaced at no cost. This condition was included as a benefit to the customer Sunnova and Momentum are both listed on the contract. There is language in the contract that refers both Sunnova and Momentum as working together. Company BBB rating is C- with numerous complaints filed, not accredited. Will be impossible to sale our home to a potential buyer, Sunnova reputation will not be a good selling point. Stay away from selecting this company!!

I started trying to get my Solar panel system on my roof serviced in Dec 2021. In April 2022, a tech came out and looked at the panels and told me there were 3 broken panels. He did not know when he could get replacements. In June 2022, I called to check on the progress, and was told they had no ticket on my panels, and they would create one. I was assigned a Issue Resolution Specialist, and they some how got someone to come out. Other than that the Issue Resolution Specialist was worthless, she never answered the phone and never responded to emails. In August 2022 a tech showed up no ladder and would not physically touch any of the equipment. He said our panel was bad, but it was reporting. I got frustrated and posted another bad review, and I got a new Issue Resolution Specialist, sh was about the same, call her leave a message and no response. Email her and NO reponse. It took 2 more months to get him back out with a ladder to LOOK at the panels on the roof. New panels were ordered In early November 2022 the CEO tweeted something about their "Great Customer Service". My chastising disagreement with that assessment, got me assigned a Senior Issue Resolution Specialist. He calls every 2 weeks, and in Early January, he told me I had a repair appt on January 17th, between 10:00am and 1:00pm. No Show and No call. They are the worst Company you will ever run across

I am an existing customer of Sunnova, and I haven ot been happy with this company from the beginning 1) The sales person that visited my home told be that my electricity bill will not be over $ 97.00 per month 2) I am unable to sell my home now since the buyer is obviously much smarter than I am, read the contract and was not interested in transferring the lease. Every time I get someone on the phone they are less than helpful, they all must be from a small south American village, therefore not having any understanding of what I am trying to explain, Almost like speaking to a wooden dummy on a comedians lap. All I wanted was to help save the environment by going solar, and now I have an albatross on my home.

Been having 2 panels low on production since June. Sunnova tells you that there is no date, no estimated date they can come out, you just have to wait. After multiple calls which did no good, they finally sent somebody out mid November to only trade places of existing microinverters to verify it was not the panels. Now that the replacement microinverters arrived at sunnova, I am given date they will come out and do the swap. In fact, I am not confident they won’t end up elsewhere. Today I called to get an appointment date for installation and am told “no estimated time frame,” “as soon as possible,” “we understand your frustration,” etc. So now we are 6 months out and no end in sight. And now they have MY system’s microinverters. Today they told me there is no phone number or extension for any manager or supervisor. They will tend to it “as soon as possible.” I literally cannot speak to any supervisor or manager. Only customer service reps trained to show some empathy and use some comfort cliches. I am way beyond that. Warranty should not mean 6 months (and I fear much longer) to resolve an issue. My system is still less than a year old. I am stuck with a provider that is either unstaffed or cutting corners. If you look on BBB website you will find very similar complaints. Now I get to sit, wait, and hope they come out here and don’t use my microinverters on another project.

My experience with Sunnova was very good. The representative was friendly and very helpful with all my questions and concerns. He was always available when I called him.

Everybody in this company was friendly and helpful. They were eager to answer any and all of my questions. They also explained everything they were doing and reasons why.

SUNNOVA IS HORRIBLE IN EVERY WAY. For starters, it took them 6 months to set up the system and get it running at our house. Their customer service is the WORST, and they NEVER return calls. All they say is, "I'm sorry, somebody will call you back in 24-48 hours"... and they NEVER do. I had to reschedule an appointment once and they never told their NJ technician, and he STILL came. What a shame. Their salesman LIED to us in 2014 and said the cost to remove and reinstall the panels in order to get a new roof would always be $500. I knew nothing about solar at that time, so that seemed normal. Now in 2022 they are telling us it is $6,350. Actually, in the past two months they have told us it would cost $4,000, $4,800, $6,100, and now up to the $6,350. If I knew that, I would have waited until AFTER I got my new roof to convert to solar. I can certainly understand the price rising from $500, but now it is borderline extortion. I filed a complaint with the BBB, only to see that Sunnova Energy already has 470+ outstanding complaints as of October 2022. IF I knew in 2014 what my Sunnova experience would be like in 2022, I would NEVER have answered the door when their salesman rang my doorbell. STAY AWAY FROM SUNNOVA ENERGY... YOU WILL BE SORRY IF YOU DON'T.

Amazing experience! My electric bill is $9 and my sunnova payment is $145. My neighbors are paying over $300 in just electric bill fees! Great company and amazing results!

Sunnova has been a great inclusion to my overall control of home expenses it helps me to manage my bills without the increasing overcharging of most utilities I'm thankfil.

At first things were great, then my flat roof was leaking because Sunnova put concrete caps on the panels to hold them down, 30 pounds each. With 3 of them (90 pounds) every 4-5 feet the roof began to fall in. The caps created indentures in the roof creating pools of water under them which deteriorated the roof. Eventually my ceiling and walls had water running them, my ceiling is held up by 2x4's so it won't cave in. I have been dealing with Sunnova for almost 3 years to resolve this issue, but they just drag it out, Sunnova's engineer OK'd the roof for the panels, so Sunnova knows they are responsible for the damage. Sunnova had one of their people come (twice) and look at the roof and agreed with everything I have said about why this happened; he made a report. I had my own inspector look at the roof and agreed that the panels should not have been there, Sunnova has his report. All Sunnova say's since is they are still reviewing the situation. Sunnova attached panels to an outbuilding screwing them to studs but did not do the same process on my home, their person who came out agreed with my questioning on this.

Im very unhappy with customer service been provided to me. We request a transfer agreement on July 27th, to close the purchase of a house. She told us it will be ready between 3-5 business day. Which that’s false and continue to call for an update to find out she put the wrong email address. When I ask to confirm the email address and still have it wrong! I even gave them a different email address or ask there any other way to sign the transfer agreement. Yet nothing resolved.. I have called multiple times and request a manager which they said manager will call me back in 24hr. That was false. Called again request to send to different email address. Still no response with the email. I’m very unhappy with the customer service been provided to me. The sell have sign their part of paperwork on 8/14/22 I haven’t received my paperwork yet. Keep getting different customer service with false information. One guy suggested to get a copy of the seller transfer agreement and send to customer service email. Called back to make sure they got the email and I was told that’s not the right way. Customer service gave me false information again. I’m so frustrated that I can’t get a correct answer or a transfer send to my email! There no manager or supervisor (customer service claims) everything been recorded as they claim but nothing been resolved. So if there a manager out there feel free to contact me.

Everyone who want to work with them for a long term, be aware of their contract before signing. Before signing I confirmed again and again with sale person that i only have to pay 85.01 monthly fixed rate for 25 years. With that confirmation, i believed that i would make payment same price at no changes within 25 years. However, they charged me for $146.69. When i talk to them about the bills, the agent from sunnova told me that they charged base on the production, it mean if the system produce more, i have to pay more and if the production can't produce any kwh, i still have to pay 85.01 minimum. At that point, what does 85.01 dollars represent for? So why at the beginning there was nobody told me about if the system produce more than than the kwh, i have to pay more, nobody mentioned the system will be produce more than 5000kwh and the price would be gone up larger than $85. I contacted to them and there was no resolution for my situation. It ends up like that

We bought a house in April 2022 that had a Sunnova solar system installed. Per their agreement, the sellers of the house had to pay them off, meaning we own the system after signing. It is now August 2022 and we still do not have an account on file with Sunnova. We (and the sellers) have started the process to switch accounts months ago. The worst part is, I have to keep calling Sunnova and then they ask for more and more stuff; they are never proactive and reach out to us. I just called again today and they told me that despite submitting everything required three weeks ago (finally), the transfer still hasn't gone through and it will take longer. So now I have to wait an unknown amount of time (because they wouldn't give me a time frame) all while having zero idea if my system is even functional. I am thankful I won't have to send a penny to these people, but I am terrified of the day I ever need service because I can already tell it'll take weeks. I highly recommend looking into another company.

BUYER BEWARE!!! I purchased a new construction home that included a Sunnova PV solar system. While the home was being built, their customer service called with annoying frequency (it was under construction, so they had no information to pass); if I didn’t answer the call (I have a job), they would insist, calling sometimes hourly until I picked up and listened to them reciting their scripted remarks. After we took possession of the home, the frequency continued, though the message changed—awaiting permission to operate from your utility company…” However, they stopped calling with that regularity just before the 90-day mark, when they sent the paperwork to request permission to operate…yes, it took 90 days for them to prepare the form. Then, they went silent. When I called to get an update, they started fabricating stories. One time I called, they said they that everything was ready and they were just waiting for final permission to operate. On another call, they said that their inspector had been out and there was a note about a placard missing from the system (I have security cameras and it had been nearly 2 months since the last visit of a Sunnova person)--I asked which placard was missing, then while on the phone, I went to my system and read that placard to the rep and every other one posted there (about 10-12 in total)--then, I went to an earlier section of the community to look at the placards on their systems which had been active for months to compare with mine and none were missing. The tech said that there should be nothing preventing my system from being active in the next 1-2 business days. Hearing nothing, I called again and was told that they had no record of a missing placard or of my call 2 days earlier, and that they were still waiting for the electric company inspection. Finally, I called the electric company myself, and learned that Sunnova was informed more than a month earlier that irrigation valves had been incorrectly placed, preventing them from permitting us to activate the system; the electric company forwarded me a copy of their email to Sunnova informing them of the issue. When I called Sunnova, they started the placard story again. I told the representative what the electric company had told me and she changed her story, then said that she wasn't supposed to discuss this with homeowners because it was between Sunnova and the electric company. At that point I reminded her that they were working on my behalf, that she was misinformed to think that I wasn't permitted to be informed about THE SYSTEM I PURCHASED FROM THEM, and demanded to speak to her supervisor. In the end, I coordinated with my builder to correct the placement of my irrigation valves (and the irrigation valves for the other 18 homes built in my phase of our development) and was granted permission to operate within 2 hours of submitting photos showing that the problem had corrected. Sunnova did absolutely NOTHING to resolve the issue and had never contacted the builder to tell them that there was an issue; they had their $27k from my installation and didn't care whether my system was ever turned on. Bottom Line: DO NOT BUY SOLAR FROM SUNNOVA!!! You'd be better off buying the panels on your own and hiring people from the parking lot of your local box store to install them--you'd have the same level of service, but at least you wouldn't have paid top dollar for it! If you are stuck with them for whatever reason, don't trust a word they say, speak to the electric company yourself, and push them or they won't move.

There should be zero star option. Worst company to deal ever with. I have system installed by Suntuity, who is also their warranty service provider and they buddy-buddy to to put customers in a black hole. It took Suntuity over a year to make system working after putting everything in place. However the backup battery was not working as I found out during power outage end of March. Going back and forth with Suntuity and not getting anywhere, I contacted Sunnova on April 18 to let them know that the system is not fully operational. Regardless, completely ignoring me, they started charging, no number of calls or emails made them to stop. They said they will give me a credit once they determine the problem. After number of emails and phone calls on June 24 they finally setup the service visit 7am-10am. On the very same day I checked my account on the portal and it said 1-3pm. I called them and they said indeed it is the latter one. I told them that I will not be able to be there, and I will be back home at 2pm. It didn't matter, tech showed up 1:15pm, didn't wait, and I was told later that it was too late to contact him. After way more aggravation, took them 1 month to reschedule the visit. You can't do it on the spot, they need to contact management. Today is the day (July 25), tech didn't show up, they have no clue, or contact with the tech, their solution is to inform management. Moreover, they will not call me back, I was told to call to find out, and can't have a phone number to manager. In the mean time they refuse ti give me any credit. If you go with Sunnova, expect to pay and be treated like you don't exist.

DO NOT LEASE SOLAR PANELS FROM THIS COMPANY!!! I'm 3 years into a 25 year lease contract with this company. The sales rep convinced me that the way this works is that at the end of my 25 year lease WE WOULD OWN THE SYSTEM. He told me that. He told my sister that about her system. He told my parents that about their system. The lease agreement states that the panels will be REMOVED if we do not choose to renew after 25 years! Also, I don't remember the logic about this.... but the rate is set to increase every single year regardless of what the utility company is doing. So you're STUCK with their high rate at a certain point. You have panels that are going to degrade year by year, but you have to pay MORE year by year to lease them. Finally, if I sell the house... I AM STUCK unless the buyer is willing to assume the rest of the lease agreement. THIS IS AN ABSOLUTE RAW DEAL!

Their representative Casey S was very good. Answered all our questions very clearly. The installation was fast and professional. We would recommend this company