Sunnova Reviews

I have the system through Windmar, and so far I am more than happy, thanks to Windmar sunnova for their excellent service, keep it up don't get damaged

Stop the scam. My name is David Beede from Bayamon PR. Sunnova came to my house and looked at my electricity bills and recommended a 4.4Kw system. They said it would save money. I signed the lease of $180.00 a month. It took 6 months before it was installed. They installed the monitoring apps so you can see what energy was being developed from the solar panels and how well Tesla's backup batteries were performing. I immediately noticed that the maximum power of the solar panels was 3.9KWs. I called the service manager and was told that what was in the contract is just an estimate, and I said that the system is working properly. Before installing the system, I paid on average $212.00 a month. After installing the system, I received a bill from my electric company for 79.45. That means I'm now paying around $260.00 a month. They said if you want to contest the issue, take it to our arbitration department in Texas. I live in Puerto Rico. I later found out that ConsumerAffairs.com program the Sunnova company had a 1-star rating of 97% and was rated as the worst. Consumer protection offices in Puerto Rico have been fighting Sunnova for years and couldn't help me. The contracts mean nothing to Sunnova. Warning! This is a scam!

This review is solely to advise the public of THIS TERRIBLE LEMON OF A COMPANY!!! Our experience with Suunova has been the ABSOLUTE WORST customer service experience my wife and I ever had. There was a leak in our roof caused by Sunnova's IMPROPER INSTALLATION of panels-- we tried to get someone from Sunnova to come by our house to take the panels off so we could repair the leak over and over and over for months, and it never happened until we found subcontractor contact information and coordinated the repair ourselves (out of pocket!!). Sunnova was more worried about not having any legal liabilities than actually servicing their customers. We simply wanted Sunnova to remove the solar panels above where the leak was so we could repair it, because the damages inside our home were adding up with each rainstorm. It is hugely disappointing that a company like this can continue to operate without any repercussions for its TERRIBLE customer service. Please be warned, DO NOT GIVE YOUR BUSINESS TO SUNNOVA!!! They have a 1.2 rating on Consumer Affairs. They have a TON of negative reviews and feedback on the web, even on their social media accounts where they delete negative feedback from dissatisfied customers . I don't know how they got the score they did on this site. Best Company, this is not a good reflection of your scoring system or legitimacy. The public needs to know how TERRIBLE of a company this is, and it's supposed to be your mission not to prop companies like this up. It's truly a shame. They're using your bloated score to advertise themselves on their website. Terrible business practice. Don't sink with this LEMON of a company.

The service has been efficient. I called recently their offices, the young woman who answered was kind and helpful. The situation is being resolved. Thank you very much.

Very Satisfied to be part of the Family of Sunnova- no more stress when electricity (LUMA) goes off- No matter what we now have a normal day at home.

Truly professional people. They took the time to make sure I understood everything that was there. And answered all my questions in a truly professional manner.

We had a great experience with our rep Blake A, he was very detailed with his presentation and walking us through all the steps. He made the entire process so easy.

I am VERY, VERY thrilled/DISSATISFIED with Sunnova; thrilled with the repair that was made to get our solar back up and running properly after three months of no service at all with even one of the panels working … and HORRIBLY dissatisfied WITH all the lies they told us, and the failures to keep their contract with us, and to treat us as human beings that have minds to think and know the difference between being ‘put-off’ and to know when a promise is not kept. Our story begins when we agreed to have solar panels installed on our house on July of 2021, and were told that we would be covered in the case of ANY problem that might arise with the functionality of the system. For a time, it appeared that we had made a wise decision, BUT that came to a screeching halt on May 27/2023. After fighting with Solar States for a year to install our solar batteries, we finally had them in our possession and now could experience what it means to be ‘almost’ off the grid. But, on May 27/2023 our system went dead. We were not aware of this because we were never introduced to the apps that would give us our solar production/usage and storage that we were told would be given to us after our panels were installed in 2021. Our knowledge of how well the system was working came by our electric provider on their website showing that information, and therefore after our batteries were installed, we had no idea that anything was wrong until we received a LARGE utility bill in the mail the next month. Immediately we began calling to find out just why the system had failed and who would come out to fix the problem. This is where our nightmare began, when we called to arrange for a technician to come ASAP before we lost to much ‘sun time,’ we were told that someone would be calling us to make an appointment right away……… but one week went by, then two went by and then three weeks had come and gone and NO ONE called us. So, we called again, but they told us that there was no record of us calling and that ASAP someone would call us ……. but again, NO ONE called, and another three weeks went by, AND NOW WE WERE BEGINNING TO LOSE OUR SUMMER SUN HOURS! But alas, we called again, and again they told us another lie that we had never called in the first place, but that someone would contact us to arrange a time for a tech to come to our house. By this time, we had made up our minds to start calling ever two days to make sure that a technician would in fact be coming to fix the problem. But each time we called it was the SAME story over and over and over again. So, we called our attorney and we wrote a complaint online which got someone’s attention. This is where the story takes a turn. My wife wrote to Solar States about the issue since they installed the batteries. A Solar States tech called us and we were lead through a series of scenarios that after three hours of investigation, we had come to a point of realizing that it must have been a ‘fuse’ issue, and so we replaced that fuse ……. WOHOOO, it worked, but now we were left with a VERY bad taste in our mouth, THAT WE HAD LOST THE WHOLE SUMMER BECAUSE NO ONE WOULD HELP US ……. AND ALL OVER A FUSE!!!!!!!!!!! I am VERY happy that a technician FINALLY came out and replaced a bad fuse box with a new one that has not failed us as of this writing, BUT now we are left with a VERY large bill that was not our fault, but was caused by Sunnova lying to us and refusing to send out a technician in A timely fashion, and to make matters worse, the technician told us that he was the ONLY tech for the WHOLE state of Pennsylvania! What?! The WHOLE state?! Are you kidding?! This failure on Sunnova’s part makes them liable for BREAKING their contract with their customers of NOT providing technical support for problems within their systems in a way that makes it IMPOSSIBLE for the parts of the system to function as they were designed to do. This put us in a place where we have lost over $3000.00 dollars for paying for parts that did not work, and paying our local electrical provider for electricity for the summer months and loosing solar-banking with our utility company for the upcoming winter months. Sunnova owes us for their failures and lies they told us, and for causing us to lose our WHOLE summer production ……. AND ALL OVER A LOUSY FUSE! But I am sure that as they have handled (to not do what was in their contract) this fuse issue, that they will be just as prompt and truthful and stand behind (of course ……. WAY BEHIND) their promise and product. I can say at this point, if you are reading this story, if you have not decided for a solar company to work with …….. FOR ALL THAT IS GOOD AND TRUE, DON’T USE SUNNOVA! I hope that Sunnova reads this, but I am all to aware that all they do is give pre-recorded, regurgitated pablum of their concern about your problem/s. I would hope of course that somehow good can come of this, but I have no dream of grandeur.

I always wanted solar panels. I was excited when my house came with them. I never expected to have an experience I can only equate to scam artists. I make appointments for servicing, they never show up. I call to ask what happened their customer service cannot speak to dispatchers or see anything in my account. Ive been waiting for over 2 months for them to investigate a hissing noise the panels are making, they've not shown up to the 4 appointments they gave me. I call to complain but all they'll do is make another appointment. My children are afraid to sleep at home now because they think the house will burn down at any time. I'm literally trying to get them to fix these panel so I can sell my house and never have to deal with this company again since I cannot afford to remove them. At one point of speaking to yet another supervisor I threatened legal action and he said "We get sued all the time, I'll give you legal's address." I feel like that speaks to how this company operates. They should be ashamed of themselves.

Wow! I have an ongoing issue with my Sunnova solar system that consumers should know about.  Birds live under the solar panels and have caused damage to my roof, the areas around my house and my cars (covered in bird poop), and my sleep (the birds make noises all night).  As the homeowner I do not own the system and can’t touch it.  Sunnova owns it and has an easement on my roof.  Pest control / roofing services will not remove the birds because they understandably don’t want to be responsible for damaging solar the system.  Sunnova says its my problem…but I don’t have the legal right to touch their system.  I was forced to buy my house with the solar system installed as lease. I feel like I’m being held hostage!  Every morning from 4am and sometime after midnight the birds will kick for over an hour or so. We do have a critter guard. Your tech informed us in person that they will fix the problem. But there is always an excuse. Your company should be sued by every homeowner. Sunnova should be in court for these wrong doing. Oo and your customer service, undoubtedly the worse. It has been over 10 months and I am still fighting with them.

First of all my saving money in knowing that I can Go forward not worry about the high energy bill all the time help me to plan and do a little more with family and friends

Terrible company. Installation took forever. Finally, after a year, the panels are installed and inspected- but guess what? They're not turned on. All summer, these panels are dead, sitting on my roof. Yet, these fools want to bill me before the service is even turned over. Why should i pay for something that i dont know is working? Totally regretting this decision. Terrible customer service, terrible timeline. The salesman, Alexander was helpful. Once it was out of his hands, it's been a nightmare. The installers, once here, were fast and efficient. The inspector(non-affiliated) was fast and efficient. Everything else? Terrible.

Love the transparency, everything that was told to us was done. We are very happy with the install and the time frame that it took place in. Thank you so much