Sunnova: Read 5,942 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Deidre Ingvardsen Houston, TX

Generac scheduled an appointment with Sunnova on our behalf because our solar panels and battery pack isn’t working again. I confirmed visit and stayed home all day and no one showed. I called Sunnova and they said their technicians arrived at my address and I wasn’t home and there were no solar panels at my location. No one called me that day. They had “closed our case”. I called Generac back the next day and Sunnova, yet to get a new appointment. 90k worth of regret here. Install was a nightmare and never had worked properly. Parts under warranty but can’t get serviced. Installer won’t answer calls. 2008 we had solar panels (Whilhite Energy) and they worked perfect, good service. Always worked. Steer clear of Sunnova

11 months ago

Reply from Sunnova

Hello Deidre Ingvardsen, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 27th, 2023

star star_border star_border star_border star_border

Bob Carr

It took 7 months to resolve a service call. Sunnova failed miserably at communicating, had they asked the right questions, it would have been resolved on the first day. They needed fall protection gear to service my panels. They wrote up ticket as needing materials instead. When you call in to get the service call complete, the clowns that answer the phone can't connect you to the right people because they're waiting on materials. No amount of talking will get them past this miswritten condition. Successive crews come out with fall protection only to discover that it is incompatible with the roof. They leave, another crew comes out, discover their gear won't work. Rinse repeat. I suggest that they give me sufficient notice and I can have a bucket truck waiting. Nope, they show up unannounced. The final attempt, they finally are trying to resolve this with management, and while doing some idle talking, it's discovered that they didn't need to replace or check anything because the part they are checking is the updated part. They never took the time to talk and find out. I would jot recommend Sunnova.

11 months ago

Reply from Sunnova

Hello Bob Carr, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 27th, 2023

star star star star star

Estefanie Franco

The experience was made better by all the employees assigned to my case. Friendly, diligent, knowledgeable. Easy process, great price and high technology.

11 months ago Edited November 21, 2023

Reply from Sunnova

Hello Estefanie Franco, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 22nd, 2023

star star star star star

Nick Glendale, AZ

Every person we were in contact throughout the process were exceptional. They treated us with care and concern. I would do it again. The team was outstanding!

11 months ago

Reply from Sunnova

Hello Nick , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 15th, 2023

star star star star star

Rod Fulce Canyon, TX

I appreciate the time the salesman gave me and help throughout the process. The workers were first rate. I still don't know how to read the meter but that's Excells deal.

11 months ago

Reply from Sunnova

Hello Rod Fulce, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

star star star star star_border

Gifford Berry

That told you ready to go when it wasn't

1 month ago

Reply from Sunnova

Thank you, Gifford! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2024

star star star star star_border

pm904

Few months to install/approve. So far so good.

1 month ago

Reply from Sunnova

Hi pm904, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. We are glad to have you with us.

Sep. 26th, 2024

star star star star star

Glorymar Sanchez Velazquez

They were very detailed while explaining the process of installation and how everything would run after the instalation was completed. Overall excellent customer service.

7 months ago

Reply from Sunnova

Hello, Glorymar. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best business, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

star star star star star

Bruno Fernandez

The company was very helpful since the beginning of my system project, since them I've been helped whenever I need help with,and they are very ease to deal with.

7 months ago

Reply from Sunnova

We appreciate your review, Bruno We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Mar. 30th, 2024

star star star star star

René Santiago

Excellent service, they treated me with respect and were very knowledgeable with the system and services. They gave me confidence on their service and product

7 months ago

Reply from Sunnova

Thank you, Rene Santiago! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

star star star star star

Nelson Ruiz

I received quality attention and exceptional service when dealing with the sales team and field technicians. I’m very satisfied with the service I’ve received so far!

7 months ago

Reply from Sunnova

Thank you, Nelson Ruiz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

star star star star star

Bill Johnson Tucson, AZ

Very professional. Super job all around. The installation was great, knowledgeable and friendly techs did it in a day and the panels and electronic hook ups looked and performed great. I reccomend Sunova highly.

11 months ago

Reply from Sunnova

Hello Bill Johnson, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

star star star star star

Barry Pitcock Panama City, FL

Everything went smooth from start to finish; and all the people involved were fabulous also. Now just to wait and see how much electricity the panels produce, and how much my new FPL bill will be.

1 year ago

Reply from Sunnova

We value your view, Barry Pitcock. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Nov. 7th, 2023

star star star star star

Kim Roden

I lease my Solar System from Sunnova and I love it. In addition to being environmentally friendly, I have a consistent bill every month and it is reliable. It is the best decision that I have ever made!

1 year ago Edited June 5, 2024

Reply from Sunnova

Hello Kim Roden, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 3rd, 2023

star star star star_border star_border

Dave Spaven Orlando, FL

BETTEREARTH WAS MY INSTALLER C.C WAS MY PROJECT ADVISER. BETTEREARTH DID A FINE JOB ON THE INSTALL BUT TRIER PORTAL IS LACKING AS FAR AS BEING ABLE TO COMMUNICATE. C PROMISED ME MY FIRST YEAR OF PAYMENTS AND A CHECK FOR $1,507.08WHICH HAS NOT BEEN FORTH COMING AS OF THIS DATE. ALL I ASKED AS THAT HE BE STRAIT FORWARD WITH ME AND HE WAS NOT. MY SERVICE HAS BEEN ON LINE FOR ALMOST A MONTH AND THIS MONTH I HAD TO PAY DUKE ENERGY $203 WILL I GET ANY REBATE? I ASKED THAT CHASE CALL ME SO I COULD GET SOME ANDWERS HE WILL NOT ANDWER MY POST EMAIL OR CALLS TO DATE.

1 year ago

Reply from Sunnova

Hello Dave Spaven, We sincerely apologize for any inconvenience. In order to better assist with any concerns , feel free to reach us via email at customerservice@sunnova.com Incorporate your system Id and full name in order to receive the best assistance.

Oct. 27th, 2023

star star star star star_border

Robert Killoran Wayne, PA

The installation, while structurally correct, left us with debris blowing off our roof for several weeks. The crew was a bit sloppy on-site. Overall, it was a pretty good experience beyond the minor annoyance of debris falling.

1 year ago

Reply from Sunnova

Hello Robert Killoran, We apologize for any inconvenience. Thank you for your message. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Oct. 26th, 2023

star star star star star

Rachel Chandler Houston, TX

They were very thorough with their presentation about the Solar System, about how it would save on my energy bill. The representatives that talked to me were always knowledgeable and answered questions without hesitancy.

1 year ago

Reply from Sunnova

Hi Rachel Chandler, Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Oct. 23rd, 2023

star star star star star

Connette Miller Phoenix, AZ

They were professional. They kept us informed of how long each step would take and called us each time to be sure someone would be home. Their installers were tidy and efficient.

1 year ago

Reply from Sunnova

Hello Connette Mille , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 19th, 2023

star star star_border star_border star_border

Kenny Bain Marshall, TX

Communications needs to be improved upon. My inverter went out only several weeks after it was installed. It took over one month for a new one to be installed. The first day they were supposed to come, I waited all day and they never showed up. When they finally did come and make the replacement, the installers placed the Current Transformer in BACKWARDS, which not only caused my system to report crazy statistics, but it would not allow me to draw from the battery after dark. Furthermore, you as owner of a SolarEdge system cannot adjust any of the battery / storage profiles. You have to go through the installer and wait, often times having to make multiple requests.

1 year ago

Reply from Sunnova

Hi Kenny, we sincerely appreciate your feedback and we apologize for any inconvenience. We would appreciate the opportunity to turn this around. Please feel free to email us at customerservice@sunnoca.com.

Oct. 18th, 2023

star star star star star_border

craig wagner Coopersburg, PA

I like how it show a close to real time production of the system. One minor things is that since my system has only been on for about 2 weeks the energy this month and lifetime energy should be the same and they are slightly off.

1 year ago

Reply from Sunnova

Thank you, craig! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 17th, 2023

star star star star_border star_border

Sheila Brown

The process from beginning to end was rather disappointing. Beginning with installation. Upon departure the Hatchway was left open and the basement was infested with flies. The upstairs ladder to attic was left down all day and only when my neighbor called at 8:00 pm to tell me my attic light was on did I realize why my air conditioner was struggling all day. I have written, shared disappointment in other visits and length of time process took.

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Oct. 13th, 2023

star star star star star

Mark Murphy Salt Lake City, UT

Nice job on the project, saving us over $100 a month consistently compared to last year with no system. Not even bringing into light the increased rate change by the electric providers.

1 year ago

Reply from Sunnova

Hello Mark Murphy, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 2nd, 2023

star star star star star_border

Rambo Hound Aliquippa, PA

So far only had one week of power from the system all is working fine. The reason for 4 stars instead of 5 is the customer service operators they have a foreign accent and speak very fast I have to ask them to repeat and slow down over and over. I am hard of hearing and talk on the phone through hearing aids.

1 year ago

Reply from Sunnova

Hello Rambo Hound, We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously . We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 28th, 2023

star star star star star

James A Jones Havertown, PA

Ian in the process of getting a second battery. The process has been smooth, however I can’t give a complete rating until my battery is installed. Looking forward to receiving it.

1 year ago

Reply from Sunnova

Thank you, James! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

L M Was Newton Center, MA

Great Communication & Seamless Installation. There was an activation delay, but it had to do with Eversource and state laws/requirements. We strongly recommend our Solar Representative/Sales person, Cole House!

1 year ago

Reply from Sunnova

Thank you, L! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Keri Fry Boynton Beach, FL

Really happy we went Sunnova !! All the services they have provided so far along with their hard-working team members who made the process of installing a full panel system to our house such an easy process.

1 year ago

Reply from Sunnova

Thank you, Keri! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

James Bryant Lindale, TX

Sunnova Reps have been honest and fully transparent. They have taken the time to explain in detail everything that I have had questions about, and are trying to fix what Lumio did wrong.

1 year ago

Reply from Sunnova

Thank you, James! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Mary Loechler Sterling, VA

Excellent service from the initial sales to a system that has been installed for two and a half years with no problems. I would highly recommend the company and the product to anyone who is considering a solar installation.

1 year ago

Reply from Sunnova

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Rolando Rodriguez Rosado

I think Sunnova is great. Good and nice people at the Customer Service Department. Excellent people working on the field, and an extraordinary people as sales executives. Really proud for being a satisfied customer.

1 year ago

Reply from Sunnova

Rolando Rodriguez Rosado, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Sep. 26th, 2023

star star star star star

melissa doak

I had to call for assistance with a questionable panel and customer service was exceptional. I was given a case number and follow up email. Carlos explained what to expect next and was a pleasure to work with.

1 year ago

Reply from Sunnova

Thank you, melissa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Anita Hendrickson Las Vegas, NV

Sunnova has been wonderful to work with. The only thing is wish they would be more personable. It would be nice to have someone reach out once in awhile to see how things are going & have them check the equipment.

1 year ago

Reply from Sunnova

Thank you, Anita! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Jr Houston, TX

Joseph from Sunnova made the buying easy. I had an issue with another rep from a different vendor and Joseph contacted me from Sunnova and helped resolve that issue. This company actually cares about its customers IMO.

1 year ago Edited December 8, 2023

Reply from Sunnova

Thank you, Jr! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Jose Abrew Ocala, FL

I liked the way I received the paperwork on my email in order easy to find sometime people send me stuff through my email and they have to send it a few times they mess up alot

1 year ago

Reply from Sunnova

Thank you, Jose! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Janet Lincoln Edgecomb, ME

The representatives who came to see me convinced me it would be a good idea to get solar panels. They spoke of the pros and cons. After that, I decided I did want them and they felt I would be approved.

1 year ago

Reply from Sunnova

Thank you for your message, Janet. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 25th, 2023

star star star star star

Catherine Reeder

Very very professional on time did a wonderful job The work is very good and clean up is even better. I was amazed at the cleanup job they did. Looks beautiful panels look great I'm very pleased.

1 year ago

Reply from Sunnova

Catherine Reeder, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Sep. 25th, 2023

star star star star star

Patty Kean Plymouth, MA

We liked all steps of the process. Our sales rep, Kevin L, was informative, hands-on, but NOT pressuring. The support staff has been prompt and efficient. Highly recommend!!! Go solar!

1 year ago

Reply from Sunnova

Greetings , Patty Kean, we are genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 25th, 2023

star star star star star

Randy Kemp Troy, WV

Very dissatisfied with the people that sold me this they lied to me I am not getting the savings that I was supposed to be getting it’s very very disturbing that they let people like that do business

1 year ago

Reply from Sunnova

Hello Randy Kemp, thank you for taking the time to write this feedback to us. We apologize for any inconvenience you have encountered. We would like to get more information on your situation if you don't mind. Please contact our dedicated team via email at CustomerService@Sunnova.com with your situation or concerns.

Sep. 19th, 2023

star star star star star

Alma Rosa Santiago Pizarro (Kary)

I am very pleased with the Service that Sunnova provides me. It is a very reliable company and they always have a way to resolve my "issues" since they have all the forms of communication to keep me up to date with them.

1 year ago Edited September 26, 2023

Reply from Sunnova

Thank you, Alma! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Gary Bramble

Always very polite understanding. Also very helpful in the knowledge of everything going on with the solar panels and everything helping me through everything that I needed to do and also what was going on.

1 year ago

Reply from Sunnova

Thank you for your message, Gary Bramble. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 19th, 2023

star star star star star

Domingo Ramos Alpharetta, GA

Solar energy is the energy for the future. Workin with Sunnova is a really god experience ever. I appreciate the treatment and professional service of Sunnova and Windmar energy team.

1 year ago Edited September 15, 2023

Reply from Sunnova

Thank you, Domingo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

star star star star star

Jose Bussi

For the moment the service and the sales man was very respectful and very helpful, he take time to explain everything about the solar system and how can this help reduce my electric service for better peace of mind thanks

1 year ago

Reply from Sunnova

Thank you, Jose! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

star star star star star

R. V. Valrico, FL

Sunnova gives me and my spouse peace of mind. We appreciate the fact that we will have energy during adverse weather or during one of the many unscheduled power outages that occur in Puerto Rico.

1 year ago Edited September 15, 2023

Reply from Sunnova

Thank you, R.V! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

star star star star star

James Boyer

Great solar energy provider. Glad I took the step into this type of energy. Don't need or have to worry about any kind of power failure anymore. Don't wait and join right now, you won't regret it.

1 year ago Edited June 5, 2024

Reply from Sunnova

Hello James Boyer, Thank you for helping us convert more homes into energy-saving powerhouses! We're happy to hear that your experience is meeting your expectations.

Sep. 19th, 2023

star star star star star

Anna Arroyo

They are very efficient and are very informed of the system. The personnel like the installers etc are very responsible, helpful and are ready willing and able to answer any questions in full details.

1 year ago Edited September 18, 2023

Reply from Sunnova

Hello Anna Arroyo, Thank you for helping us convert more homes into energy-saving powerhouses! We're happy to hear about your installation process and overall experience.

Sep. 19th, 2023

star star star star star

Ferdinand Vega

I am very satisfied with the service provided by my company of service..Windmar..and I will continue moving forward with this great company..Sunnova .Thank you for all good work and advise.

1 year ago

Reply from Sunnova

Thank you,Ferdinand! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

star star star star star

Marjorie Velazquez

Very efficient in verything, they installed them quickly. Until now I have had the service for 3 years and I hace no cumplaints. I am very satisfied. Thank you for your services.I recommend them..

1 year ago Edited September 15, 2023

Reply from Sunnova

Marjorie Velazquez, thank you for sharing your positive feedback! We take great pride in providing the best services to our customers.

Sep. 19th, 2023

star star star star star

Ismael Ruiz

Sunnova is the most trusted company within all our solar industry in PR, As of today my experience with this company is over my expectations. “If you are with Sunnova, you are in good hands”

1 year ago Edited June 7, 2024

Reply from Sunnova

Thank you for sharing your positive feedback, Ismael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 15th, 2023

star star star star star

Lily Ríos

Pleased with the service received from Sunnova and Windmar Home. Very happy with the installation of the solar system. I recommend them, good luck and they can continue providing their services.

1 year ago Edited September 15, 2023

Reply from Sunnova

Thank you, Lily! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

star star star star star

Joyce kenney

The communication was terrific. Any question that I had was answered, helping me to make an informed decision. The product is great, they didn't try to upsell me. They were informative, friendly and met my needs.

1 year ago

Reply from Sunnova

Thank you, Joyce! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

star star star star star

Kevin Willems New Windsor, IL

My project is still in the design stage but everyone that I have had contact with at Sunnova has been very courteous, friendly and cheerful and answer any questions I've had promptly without hesitation.

1 year ago

Reply from Sunnova

Hi Kevin Willems, Thank you for your kind words! We're here to assist you at every step of your project. Your satisfaction is our priority, and we look forward to continuing to serve you. Thanks for choosing Sunnova!

Sep. 14th, 2023

Sunnova Reviews