Sunnova: Read 6,315 User Reviews From Real Homeowners

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RD

You do not know how to size solar arrays, you sell through third parties who rip customers off, you do not review designs to appropriate standards with third party or internally, your customer service is pointless and does not answer emails because it is over seas and they do nothing but canned responses, and your sale support team especially Irene C does not answer customer questions for weeks and does not follow up, and your workflow to get permission to operate is completely broken. I lost weeks of money income from the panel not being operational, I was charged for the array before it was functional. I had to follow up many times over a period of 7 days to get my system enabled after receiving the permission to operate including going through your online support, emailing my supposed support rep Irene which was the worst support I have received in my life to turn the system on in which I had to do in the end because your company isn’t competent enough to schedule someone to do your contracted work. This is the worst experience I’ve had with any company ever. You should be ashamed of what you have built and how you treat people. You are actively scamming people and covering it up with terrible customer service. Even your own people do not buy your product. They have told me so.

1 year ago

Reply from Sunnova

Thank you for reaching out. We sincerely apologize for the experience you've had. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID to obtain assistance. We look forward to helping you!

Jul. 11th, 2024

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Jay vanwy

it would’ve been a better experience by not having the last electric bill and the first lease payment due on the very same day that was a little bit of a short coming

1 year ago

Reply from Sunnova

Hello Jay! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jul. 2nd, 2024

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Carol Ward

So far I've been extremely happy. My electric bill is only $19 month and I constantly run the A/C. Only one minor problem with the system and that was easily corrected.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Carol Ward! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 1st, 2024

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Moussa Aquil

Going solar has helped lower my electric costs. Its also has made me more energy independent and provided me clean, low cost energy that is dependable.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Moussa Aquil! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 1st, 2024

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Nicholas Zinni

I was not sure about solar and solar companies in general after seeing the stories on the news. After my experience with Sunnova I can totally recommend them.

1 year ago

Reply from Sunnova

Thank you, Nicholas! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.

Jun. 28th, 2024

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Kyle

Installation was fast. Took almost 2 months to turn on after it was installed. Company tried to blame the county but there were corrections that needed to take place regardless of the installers feelings about it. Scheduling was aweful. I was constantly “reminded” of appointments the day before when I was never involved in scheduling them in the first place. It took so long to get turned on, I was billed for a month of service without even generating anything. I regret working with this company at this time. My salesperson was great. But nothing panned out like it was supposed to. Now I have two full electric bills, a system that barely generates enough to cover itself and incentives I was promised are still missing.

1 year ago

Reply from Sunnova

Greetings Kyle. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Jul. 2nd, 2024

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James Rhodes

Loved Bethany! Installation in 1 day was perfect! My one complaint is that they left the writing on the plastic tubing exposed rather than turning it around so you don't see it.

1 year ago

Reply from Sunnova

Thank you, James! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Joseph Sellner

1 year ago

Reply from Sunnova

Thank you, Joseph! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 18th, 2024

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Elmer Mendoza

It’s a lot of things the seller need to explain before they sell the product I tried to call that stupid guy and he never answered the phone when I agreed to take the system, I am not very happy about that. I told my friend to not get involved with Sunnova as the people here are not very professional

1 year ago

Reply from Sunnova

Thank you, Elmer! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please contact us at 866-786-6682.

Jul. 9th, 2024

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Ron Etheridge

What a easy service this was to have my system installed. The team arrived announced theirselves and told me exactly what they would be doing great group of guys to work with

1 year ago

Reply from Sunnova

Thank you, Ron! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 18th, 2024

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Bridget Jones

I've received a bill from Ameren for $120.10, and I'm not for sure if that was what my household home had used in electricity prior to having our solar panels put in. Also I had to call Ameren out for a second time to reprogram my panels because someone had turned them on prior but somehow they'd been turned off again by someone. Other than that I believe I'm good.

1 year ago

Reply from Sunnova

Thank you, Bridget! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 9th, 2024

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Robert Cabrales

I love that this company was more affordable than the bigger box store company. It was easy and up front about what to expect. I love my system for my little home

1 year ago

Reply from Sunnova

Hello Robert. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 14th, 2024

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Ryan Wagner

Keep doing great and amazing team work with your staff and contractors, teamwork makes dream work and your services have been very respectful and polite and trustworthy!

2 years ago

Reply from Sunnova

Greetings Ryan! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 11th, 2024

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Gary O'Brien

The Techs were on time and very professional. Made sure the area was totally cleaned up after the work was done and I was fully informed on worked done.

2 years ago

Reply from Sunnova

Hello Gary! Thank you for the 5-star rating regarding our service. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Shannon Knott

We were PowerHome Solar customers before they went bankrupt and Sunnova was assigned to be our service technicians through our Generac System. Sunnova technicians have always been friendly and knowledgeable.

2 years ago

Reply from Sunnova

Greetings Shannon! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Patrick Denny

Sunnova offered various options for Loans and a 25 year parts/labor warranty on the system. Customer service has been very responsive and helpful. Excellent reporting

2 years ago

Reply from Sunnova

Hello Patrick. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

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Bruce Oliver

The survey was a pain to get through, as I had to keep pushing my response to finally go to the next page and the and the same thing happens. There must be a problem with the site.

2 years ago

Reply from Sunnova

Thank you, Bruce! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Bertha George

I love our panels never had an issue. I have heard horror stories of other solar places that the panels stop working or something else and we have never had any probles.

2 years ago

Reply from Sunnova

Greetings Bertha. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 18th, 2024

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Diane Barker

Sunnova is a great company and I've had no problem since getting solar installed from them. So glad I did it - my electric bill has been so much less since getting solar.

2 years ago Edited September 3, 2024

Reply from Sunnova

Hello Diane. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 21st, 2024

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Corinne Ritsick

Sunnova Solar - The Best! Easy to deal with, honest in their sales and the process and install was fast and efficient. Love that I am using clean energy!

2 years ago

Reply from Sunnova

Greetings Corinne. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

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Lewis Hsu

Professional, very organized and handled any unforeseen issues immediately for quick resolution. Installation crew, customer service and management were outstanding.

2 years ago

Reply from Sunnova

Hello Lewis. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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I Ursule Tanis

I highly recommended Sunnova to anyone This is a very good company They break down all the informations you supposed to know before they get started

2 years ago

Reply from Sunnova

Hello I Ursule. Thank you for your message. We work hard to make sure you understand every part of our process and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Linda Cline

Every one was so helpful and courageous with they were very patient I’m not good at the computer so that was such a relief for me. That’s everyone at Big Dog Solar.

2 years ago

Reply from Sunnova

Hi Linda, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Melissa Howe

No pressure sales, kept me informed during the process of applying, permitting, installing. Very quick to respond to inquiries. Overall, a very positive experience.

2 years ago

Reply from Sunnova

Hello Melissa. Thank you for taking the time to share your experience. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jun. 6th, 2024

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Michael Lyons

We were treated with a personal touch while everything about the product and process was thoroughly explained. We were totally satisfied from the sales to the installation.

2 years ago

Reply from Sunnova

Hi Michael. Thank you for your message. We work hard to make sure you understand every part of our process. We hope our services keep exceeding your expectations.

Jun. 6th, 2024

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alice lints

i did like all the people you had working on putting up the panels but i do wish that they put up a screen or something to keep the birds from going under the panels.

2 years ago

Reply from Sunnova

Hi Alice Lints! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 29th, 2024

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Stephen Weinstein

The technician left without talking to me. I still can not get app to work with the inverter he installed. I called Sunova directly and was told by the customer service rep that “his job is not to talk to people who’s house he is in” when I asked to speak to a manager I was told no. I pushed further and he said “well I’ll make a note but they probably won’t call you back.” I called again, got a different customer service rep who let me speak to a manager who told me it would be over a week before he even knew what the technician did at my house. Horrible customer service, horrible company. Will never give business to them

2 years ago

Reply from Sunnova

Hello Stephen, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns, we attempted to reach out to you today but received no response. If you could get back to us at 866-786-6682, thank you.

May. 23rd, 2024

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Mark Spellmann, PhD

I liked the financial offer. I very much did not like the total disconnect between what our agreement with ISP was and how you were. I had a very clear plan for with ISP for when I would pay in full, which is exactly what I did. You pestered me to the point of harassment for payment despite my repeatedly telling you when we would pay. And we did.

2 years ago

Reply from Sunnova

Hello Mark! Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We have attempted to reach you regarding this matter. Feel free to contact customer service at (866)786-6682 or by email via customerservice@sunnova.com. We look forward to hearing back from you! Thank you for giving us the opportunity to serve you better.

May. 24th, 2024

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Donald Tenney

Best decision I ever made with going with solar panels and battery wall. System is new and so far no issues at all and install was seamless. Thank you

2 years ago Edited June 5, 2024

Reply from Sunnova

Hello Donald! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 22nd, 2024

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Claudette Marinari

It was amazing from beginning to completion. All were so professional keeping me updated all along the way. They did a terrific job very professional.

2 years ago Edited May 15, 2024

Reply from Sunnova

Greetings Claudette! Thank you for your positive feedback regarding your journey with us. We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

May. 9th, 2024

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Vic Williams

The technician was able te resolve problems that existed since installation of my system in 2022. He did a great job of explaining the problems and solutions.

2 years ago

Reply from Sunnova

Thank you for your positive feedback, Vic! We appreciated it here at Sunnova!

May. 3rd, 2024

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Linda Sholz

The guys that came were very good Being here at 10:50am, but my time window was 7-10 am is not acceptable. I was up at 6:30 to WAIT for them! That is unacceptable to me, if you schedule 3 visits per session, let me know which slot I’m in, I did not need to be up that early

2 years ago

Reply from Sunnova

Hello Linda, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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Alison Mancusi

The process was very long , as expected, but along the way there were communication breakdowns. I think your app is average at best. I’ve only been live a short time so will hope to see how clear the savings will be reflected in the bills from both the Utility & Trinity

2 years ago

Reply from Sunnova

Hello Alison Mancusi, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 2nd, 2024

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Dorice

I am just starting out with this company and they have installed the panels and we are already up and running would have been nice if backup batteries were offered

2 years ago

Reply from Sunnova

Hello Dorice, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback

Apr. 29th, 2024

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Olivia Jackson

This company is very unorganized. It was not my first choice as my installer selected this company to install my new inverter for my solar panels. I had a technician call me to let me know that he would be late but is still coming. But never showed up in the selected time frame. After calling customer service, I found out 10-15 mins after the technician called, that he cancelled and had my appointment moved to a later date. I was never contacted nor did I confirm the date and timeframe of the new service appointment. This caused a big inconvenience as I had to take another day off from work. I spoke with customer service to see if they could fit me in sooner because I had been 2 weeks without my solar panels working.The best they could do is put in a ticket. If I have the option to choose a different company for my repairs in the future, I would not chose this company.

2 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Olivia. We sincerely apologize for the experience you've had. We will work harder to assist in a more timely matter.

Apr. 25th, 2024

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Thanh Tran

The Sunnova installers damaged my clay tile roofs even though I gave them spares to patch back their damaged. It caused a leak in my house 8-years after install and $85K of damage. In addition, they wired the panels wrong. They had the panels installed in series instead of parallel, which made the system not effective. When I called customer service, they only guaranteed roof warranty of 1-year and the system warranty of 10-years as long as I don’t pay off my system. Unfortunately for me, I paid off the system to avoid paying their monthly charges. Their customer service was good to pick up the phone and answered my questions, but the company executed poorly to service or repair any damages their system created. I do not recommend Sunnova because they sub out their installation to people who are not qualified to work on solar or roofs.

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Apr. 17th, 2024

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twyliew@aol.com

My system has been up and running since 2016. This year, I will have the panels washed and cleaned for better performance. Sunnova has been great to work with.

2 years ago

Reply from Sunnova

Thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Lisa Kondrat-Dauphin

The process was easy from start to finish. If there was a delay, I was always contacted. Everyone was professional and helpful answering any of my questions.

2 years ago

Reply from Sunnova

Hello Lisa! Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 26th, 2024

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charles winston

Sunnova is the Best Solar Energy Company for me my Family and friends, they have the Products and Great Workmanship, and also A Good Customer Support

2 years ago

Reply from Sunnova

We value your view, charles winston. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Mar. 26th, 2024

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Garvin Jones

SUNNOVA have always been very professional. Currently selling my house, they are assisting me with inspection & warranty transfer to new Buyer/Owner.

2 years ago

Reply from Sunnova

Garvin Jones, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We are working hard to make your home transfer seamless, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

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Musa Goll

Wonderful and great company. Explain every thing you need to know, very knowledgeable about the solar Industry, I will highly recommend this company.

2 years ago

Reply from Sunnova

Thank you, Musa Goll! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 22nd, 2024

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Kristian Perez Clavell

The service has been amazing. What I like the most is that they keep me inform, always sending me emails about my account and products that I would be interest it in.

2 years ago

Reply from Sunnova

Thank you, Kristian Perez Clavell! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 22nd, 2024

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Kelley D Smith

We were always hesitant to go solar but Sunnova and it's representatives made the decision easier. We actually are looking at placing it on another home that we own.

2 years ago

Reply from Sunnova

Thank you for your message, Kelley D Smith . We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Mar. 22nd, 2024

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Anita Fendrick

AMAZED AT THE SAVINGS !!! We wanted to save, but were quite amazed, happy and relieved. We have shared with neighbors and they are also happy with Sunnova.

2 years ago Edited June 12, 2024

Reply from Sunnova

Hello, Anita Fendrick. We appreciate your review and are happy to hear that you received excellent service and a positive experience.

Mar. 22nd, 2024

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Brian Billman

Extremely happy with this company. Personnel were very courteous and informative. Going solar with this company was a no brainer. Highly recommend this company.

2 years ago

Reply from Sunnova

Thanks for reaching out to us, Brian Billman. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 22nd, 2024

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Rick Mathison

Sunnova is very easy to work with, everything is automatic and we have not had any issues with our service in all of the years we have been working with them.

2 years ago

Reply from Sunnova

Greetings Rick! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 22nd, 2024

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Barbara Giguere

All phases of acquiring solar panels were accomplished on time and installed professionally. System evaluation was done in a timely manner Very pleased with Sunova

2 years ago

Reply from Sunnova

Daer Barbara, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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reniel rosado

Over 3 years now zero problems y excellent quality of materials used. Installed by experts with the experience needed. Peace in mind for me and my family

2 years ago

Reply from Sunnova

Hello! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Mar. 22nd, 2024

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Kevin

This company really cares about their customers. I've had nothing but good encounters with their staff. They are really professional and they know their stuff.

2 years ago

Reply from Sunnova

Kevin, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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warren critchley

I have been dealing with sonova for a while now. I have had no problems or questions. When I did have questions they were answered to my satisfaction.

2 years ago

Reply from Sunnova

warren critchley, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

Sunnova Reviews