Sunnova: Read 6,066 User Reviews From Real Homeowners

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Verified Customer

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Steven Chatelain

Sunnova is the most frustrating company I have ever had to deal with. After 3 months they still owe me a refund for $299.00. I have been promised that refund by several people including a supervisor but I have not received it to date. My list of complaints against Sunnova is extensive. I hope I never have to deal with them again.

5 years ago

Reply from Sunnova

Good afternoon Steven, thank you for bringing this to our attention. This is not a typical Sunnova experience. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you!^MO

Oct. 29th, 2019

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Verified Customer

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Joseph Vellali

While customer service, installation and product functionality are 5 star, not having an app to see real time generation performance is missing.

5 years ago

Reply from Sunnova

Good Morning Joseph, Thank you for your feedback and Welcome to the Sunnova Family!.^MP

Oct. 14th, 2019

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Verified Customer

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Anderson L Swift Sr Stockton, CA

Professional and reliable , the solar panels look great on my roof, it really make a difference to my hone

5 years ago

Reply from Sunnova

Good Morning Anderson, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

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Verified Customer

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Lester Sappington

installation was excellent. Customer service was excellent as well the time frame to complete the job was metal in time

5 years ago

Reply from Sunnova

Thank You Lester Sappington! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Dave

The service is very good, and the people are competent and friendly. I have absolutely no complaints.

5 years ago

Reply from Sunnova

Thank You Dave! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, Our aim is to provide a customer experience that meets your expectations.^OA

Sep. 17th, 2019

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Daniel Milien

I don't like the way costumer service operated.

2 weeks ago

Reply from Sunnova

Hello Daniel. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 for assistance. Thank you for giving us the opportunity to serve you better.

Dec. 5th, 2024

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Mr. Blue

So far I've been with Sunnova for over 5 years and I've yet to have any issues, everything has been great, and the customer service amazing.

5 months ago

Reply from Sunnova

Hello Mr. Blue, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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twyliew@aol.com

My system has been up and running since 2016. This year, I will have the panels washed and cleaned for better performance. Sunnova has been great to work with.

8 months ago

Reply from Sunnova

Thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Lisa Kondrat-Dauphin

The process was easy from start to finish. If there was a delay, I was always contacted. Everyone was professional and helpful answering any of my questions.

8 months ago

Reply from Sunnova

Hello Lisa! Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 26th, 2024

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charles winston

Sunnova is the Best Solar Energy Company for me my Family and friends, they have the Products and Great Workmanship, and also A Good Customer Support

8 months ago

Reply from Sunnova

We value your view, charles winston. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Mar. 26th, 2024

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Garvin Jones

SUNNOVA have always been very professional. Currently selling my house, they are assisting me with inspection & warranty transfer to new Buyer/Owner.

9 months ago

Reply from Sunnova

Garvin Jones, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We are working hard to make your home transfer seamless, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

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Musa Goll

Wonderful and great company. Explain every thing you need to know, very knowledgeable about the solar Industry, I will highly recommend this company.

9 months ago

Reply from Sunnova

Thank you, Musa Goll! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 22nd, 2024

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Kristian Perez Clavell

The service has been amazing. What I like the most is that they keep me inform, always sending me emails about my account and products that I would be interest it in.

9 months ago

Reply from Sunnova

Thank you, Kristian Perez Clavell! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 22nd, 2024

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Kelley D Smith

We were always hesitant to go solar but Sunnova and it's representatives made the decision easier. We actually are looking at placing it on another home that we own.

9 months ago

Reply from Sunnova

Thank you for your message, Kelley D Smith . We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Mar. 22nd, 2024

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Anita Fendrick

AMAZED AT THE SAVINGS !!! We wanted to save, but were quite amazed, happy and relieved. We have shared with neighbors and they are also happy with Sunnova.

9 months ago Edited June 12, 2024

Reply from Sunnova

Hello, Anita Fendrick. We appreciate your review and are happy to hear that you received excellent service and a positive experience.

Mar. 22nd, 2024

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Brian Billman

Extremely happy with this company. Personnel were very courteous and informative. Going solar with this company was a no brainer. Highly recommend this company.

9 months ago

Reply from Sunnova

Thanks for reaching out to us, Brian Billman. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 22nd, 2024

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Rick Mathison

Sunnova is very easy to work with, everything is automatic and we have not had any issues with our service in all of the years we have been working with them.

9 months ago

Reply from Sunnova

Greetings Rick! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 22nd, 2024

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Barbara Giguere

All phases of acquiring solar panels were accomplished on time and installed professionally. System evaluation was done in a timely manner Very pleased with Sunova

9 months ago

Reply from Sunnova

Daer Barbara, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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reniel rosado

Over 3 years now zero problems y excellent quality of materials used. Installed by experts with the experience needed. Peace in mind for me and my family

9 months ago

Reply from Sunnova

Hello! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Mar. 22nd, 2024

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Kevin

This company really cares about their customers. I've had nothing but good encounters with their staff. They are really professional and they know their stuff.

9 months ago

Reply from Sunnova

Kevin, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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warren critchley

I have been dealing with sonova for a while now. I have had no problems or questions. When I did have questions they were answered to my satisfaction.

9 months ago

Reply from Sunnova

warren critchley, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Mike Richards

I had a home presentation and signed on for it. 2 weeks later I was working for the company that did my install as a salesperson. It truly is at no cost to the consumer!!!

9 months ago

Reply from Sunnova

Greetings Mike! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 22nd, 2024

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Christian Colon

The service provided by the sales representative has been great. When a problem shows, he always back me up. Just by the service he provides, I strongly recommend sunnova.

9 months ago

Reply from Sunnova

Hi Christian Colon! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Jose Flores

I love the amount of energy that the panels are producing and what I didn’t like was that the seller gave me a different price than what I am paying now.

9 months ago

Reply from Sunnova

Hi Jose Flores! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Judy Davis Lake Havasu City, AZ

Very professional from start to finish. I'm able to monitor the system and know that it is producing. Looking forward to getting my first full month bill from unisource.

9 months ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 20th, 2024

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PAT groll Terryville, CT

Honest company from the start, from talking to me from the beginning telling me all about the solar and promising me there are no hidden gimmicks. Thank you

9 months ago

Reply from Sunnova

Hello Pat groll, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 13th, 2024

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Billy Whitley Stafford, VA

Service took forever, sales people promised and said several things and did not follow through with anything, was promised 3 google devices for partnership with Home Depot and this was never delivered, was told I would have solar installed on both my detached garage and main house and this was incorrect, was told and shown by their specialist that the amount of solar I was getting would be sufficient to at least come close to breaking even with my electric bill, it has been almost 2 months of usage and even on an average day at 65 degrees and sunny, I don't even get 30% return on usage, the solar installation was also very difficult and cause multiple rescheduling event due to miscommunication at the office causing me to loose 2 days of PTO just for them to install on a weekend, and during the final inspection, their guys left everything open, from the attic, the panel left unscrewed and on the floor, to even the back door left wide open after they left. The SunNova Specialist also promised that I would be given an easily step by step guide on receiving any credits and Virginia rebates through their online system that does it all for you.... here we are months later and I haven't received anything more then my first bill! I feel lied too, over promised, and under delivered... would not recommend, if you want solar, just buy it yourself.

9 months ago

Reply from Sunnova

Greetings Bill Whitley, thank you for taking the time to provide us a review and you feedback. We sincerely apologize for the frustration caused. We would love an opportunity to remedy or assist with any issues you may have encountered during the installation. We will also complete a review of your system to ensure it is performing as expected. Pleas email us at customerservice@sunnova.com with your system ID and phone number and we will reach out to you right away.

Mar. 6th, 2024

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Stacey Melbourne, VIC

If I could give no stars a would Sunnova went in to our home while we were out of the country and had house sitters caring for our home. They forced a simulated power outage from the breaker box which broke 2 breakers, fried my stove and oven which are no longer functioning, and now outlets in 3 rooms of my home no longer work. They closed the work order, stating that everything is fine. I have called sunnova everyday for 2 weeks but they refuse to let me speak with any managers or people that can help. They are ghosting me and now I have to get a lawyer to get my house fixed. I am so upset and angry and just want the damage repaired.

9 months ago

Reply from Sunnova

Greetings Stacy, we sincerely apologize for any frustration cause. We would love to do a system review and obtain more details from you so that we may better assist. Please email us at customerservice@sunnova.com or call us at 1.866.SUNNOVA (866.786.6682) with your system ID and we will assist you right away. Thank you.

Mar. 6th, 2024

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Bob Whiffen

Process moved along well and communications along the way were excellent. System was just turned on so we will see if the anticipated benefit is realized.

10 months ago

Reply from Sunnova

Hello Eladio O Infante, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 18th, 2024

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Lewis Edge Johns Island, SC

Repair installation was done professionally by competent technicians. I would have preferred to have had the work done much sooner, so my solar would been restored in less than 30 days.

10 months ago

Reply from Sunnova

Greetings Lewis Edge, thank you for your 4-star review! We sincerely appreciate your feedback as it helps us provide faster, more reliable service. We're here to support you every step of the way!

Feb. 9th, 2024

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Zackary Bozarth

Going solar was easy going with the help of this great and fantastic company!! People were nice to chat with and broke down what I needed to know to switch!

10 months ago

Reply from Sunnova

Hello Zackary Bozarth, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Feb. 6th, 2024

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Dianne Clough Fuquay-Varina, NC

When we had questions, our representative Will, was always available to respond with a text, or picked up the phone if we called. Very professional.

10 months ago

Reply from Sunnova

Hello Dianne Clough, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 25th, 2024

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Keith LeMoine Groton, CT

Everything was explained down to the smallest detail and delivered quickly and professionally. We even went live ahead of schedule. The system looks great!

11 months ago

Reply from Sunnova

Hello Keith LeMoine, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 18th, 2024

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Vivian Lotfy Visalia, CA

Trustable Compony and some people saying good recommendations about them , that’s why I am feeling well to let them take care of my dollar service .

11 months ago

Reply from Sunnova

Hello, Vivian Lotfy. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Jan. 2nd, 2024

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Solar Franklinville, NJ

Everyone was very professional. Did a great job. Received everything promised and was informed of what was happening the entire time. Loved working with this company!!!!

11 months ago Edited January 2, 2024

Reply from Sunnova

Hi Solar, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Philip Naugatuck, CT

We are doing great after a year with Sunnova/Trinity! We have hardly paid any money to eversource for electricity. We are doing better than I expected!

11 months ago

Reply from Sunnova

Hello Philip, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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Brenda Watson Clearwater, FL

Very professional. But sometimes communication wasn't possible due to not knowing Spanish on my part. So we communicated thru texting on cell phone. Everything was taken care.

11 months ago

Reply from Sunnova

Thank you, Brenda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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Keith Bair

I am still waiting to hear about our solar.

1 month ago

Reply from Sunnova

Hello Keith. Thank you for your 4-star rating! Feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682 if assistance is needed. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Nov. 21st, 2024

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Rafael Ramos

Left leaks in my roof and refuse to repair even after I showed proof they said they would repair them!

1 month ago

Reply from Sunnova

Hello Rafael Ramos, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Nov. 11th, 2024

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Patrick Gaffney

Too early to offer a valid rating but disappointed with sub contractor

1 month ago

Reply from Sunnova

Thank you, Patrick. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 11th, 2024

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raygolden

Don't have full access to the status of my power wall

1 month ago

Reply from Sunnova

Hello raygolden. We appreciate you taking the time to reach out to us and letting us know about your concern. To help ensure we address your concern effectively, we kindly request you to provide us with your system ID or the case number associated with your inquiry via email at customerservice@sunnova.com

Nov. 7th, 2024

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Lillian Baez

I like that I am able to save on my electricity

1 month ago

Reply from Sunnova

Hello Lillian. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 1st, 2024

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Subodh Pandey Dublin, CA

The system has been up and running right after we moved to the new home. There was no followup needed. I look forward working with Sunnova to realize the benefits and the other services they offer.

11 months ago

Reply from Sunnova

Hello Subodh Pandey, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Marlin Good Lebanon, PA

From initial contact through installation completion with both the installer, Trinity Solar, and Sunova, we were always kept informed and impressed with the professional and courteous service!

1 year ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 3rd, 2024

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Nick Garcia Bayside, CA

Excellent customer service via text message which made the process easier to manage on my end. High quality hardware and installation which immediately passed my county's inspection.

1 year ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 3rd, 2024

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Mike Kirby Bonita Springs, FL

The system that was engineered and installed is what was promised from the sales team. It was installed and completed as scheduled. And, it is producing the amount of electric that it was designed for.

1 year ago

Reply from Sunnova

Thank you, Mike! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Timothy Bowman

The level of professionalism from the sales marketing to solar product installation was fantastic! Thorough cleanup and courteous interaction everyday of the installation process could not have asked for a better process.

1 year ago

Reply from Sunnova

Thank you, Timothy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Judy Jaco Columbia, IL

After we leased our Solar Panels everything was done in a timely matter and our salesman Thomas was very helpful to us always checking to see if everything was going the way it should.

1 year ago

Reply from Sunnova

Thank you, Judy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Luis Domenech Sepulveda

Sunnova has always been there for me. When I’ve had any problems it has always been very easy to contact them and they respond promptly. I’ve actually never had any negative experience with them.

1 year ago Edited March 21, 2024

Reply from Sunnova

Thank you, Luis Domenech Sepulveda! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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bonita parker

Sunnova offers a great product with excellent installation services. I felt very supported throughout the entire process and all of my questions were answered quickly and completely.

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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