Sunnova: Read 6,314 User Reviews From Real Homeowners

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Verified Customer

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Linda Red Lion, PA

Very personable and up front with sales. professional installation, saving me money on my electric

4 years ago

Reply from Sunnova

Thank you for sharing your story Linda! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Mar. 25th, 2021

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Verified Customer

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Camelia Heine Palmdale, CA

Made everything very easy for me. Mandy was great throughout the entire process

4 years ago

Reply from Sunnova

Thank you for the kind words, Camelia. Welcome to the Sunnova family! ^JD

Mar. 25th, 2021

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Verified Customer

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Chris kavoian Fresno, CA

Took forever to install, sales representative wasn‚Äôt attentive to my questions. Just seemed like a hokie company...maybe it‚Äôs your satellite company I dont know. Not happy with initial service

5 years ago

Reply from Sunnova

Hello Chris, thanks for bringing this to our attention. We are very sorry to hear about your experience. One of our agents will reach out to you to help address this issue. Thank you. ^ JD

Feb. 9th, 2021

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Verified Customer

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Juan Chula Vista, CA

Informative way of presenting product and very knowledgeable in what they provide and sell.

5 years ago

Reply from Sunnova

Thank you Juan, we appreciate your five-star rating!**MV

Feb. 3rd, 2021

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Verified Customer

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Saeed Shaikh North Stonington, CT

Everything delivered as promised. Service and product are first rate. Technical know-how is 4.

5 years ago

Reply from Sunnova

Thank you for the note, Saeed Shaikh. Welcome to the Sunnova family!**MV

Feb. 3rd, 2021

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Verified Customer

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Diana Fiumara

The process of installing and bringing the solar system online was very efficient and easy.

5 years ago

Reply from Sunnova

Thank you for the note, Diana. Welcome to the Sunnova family!^JD

Dec. 2nd, 2020

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Verified Customer

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Danny DaPonte

Great program! We were able to save 100’s per month with no cost out of pocket

5 years ago Edited September 14, 2021

Reply from Sunnova

Thank you for the note, Danny. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

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Verified Customer

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Angel Serrano

If i have a question they willing to listen and help me any queston that i have.

5 years ago

Reply from Sunnova

Good morning Angel, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 18th, 2020

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Verified Customer

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Peter MacMurray Humble, TX

Still unclear regarding issues about how my account is tied to my electric bill as well as the systems lack of production on some days

5 years ago

Reply from Sunnova

Hello Peter, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Mar. 9th, 2020

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Verified Customer

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Nelson Geis

I would give 5 stars but there was some hassle getting the paperwork completed to their satisfaction.

5 years ago

Reply from Sunnova

Hello Nelson, Thank you for your feedback and welcome to the Sunnova Family!. ^MP

Mar. 3rd, 2020

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Verified Customer

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Kevin and Lisa McNamara

Professional. Efficient. Kept us in the loop every step of the way because it is a process.

5 years ago

Reply from Sunnova

Hello Kevin and Lisa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 26th, 2020

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Verified Customer

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Kaleisha H.

Great customer service with prompt follow up and thorough support all through the process

6 years ago

Reply from Sunnova

Hello Kaleisha, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Feb. 14th, 2020

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Verified Customer

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Robin Hamilton

The customer service is not good. They said my account was on auto debit when they didn't even have the info and the customer service reps take too long to answer questions and don't have accurate info

6 years ago

Reply from Sunnova

Hello Robin, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business, one of our Issue Resolution Specialists will contact you. We can only improve by knowing what our areas of opportunity are for improvement.^MO

Feb. 14th, 2020

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Verified Customer

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Paul Brown. My rating will change if I can see any value in this purchase.

Well....I've had these panels installed since Dec 2019 and not only have I yet to see any savings on my electric bill but I don't even know if I am using the energy that is supposed to be stored for use during the evenings.

6 years ago

Reply from Sunnova

Good morning Paul, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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M Saleem

6 years ago

Reply from Sunnova

Good morning M Saleem, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Laura Crespo

The system is great but to lie to my face about reserving a 500 check and not receive it. That noo good

6 years ago

Reply from Sunnova

Good morning Laura, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Cheryl Dowling

Good customer service but it took over a month to get our system installed and running, with some scheduling issues on their end.

6 years ago

Reply from Sunnova

Good morning Cheryl, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Patty Mesquite, TX

very unreliable. They say they're going to show up at a certain time and they even call that morning but then they never show up

6 years ago

Reply from Sunnova

Hello Patty, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Feb. 4th, 2020

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Verified Customer

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Adamm Mitchell

Horrible experience with install. Very unprofessional with installers and management. lack of communication during installation. Took days off to meet installers when there was no show.

6 years ago

Reply from Sunnova

Good morning Adamm, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Feb. 4th, 2020

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Verified Customer

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Natalie Johnson

We have not saved any money yet - very disapointed - thought we were going to get a tax rebate - thats what we were told - my husband was previously on the medical baseline - seems like were paying more now.

6 years ago

Reply from Sunnova

Good Morning Natalie, Thank you for bringing this to our attention. We are sorry you had to go through this ordeal this is not a typical Sunnova experience. If you could please send us an email with your system id/contact information to and one of our Issue Resolution Specialists will contact you within 1-2 business hours. We will look into this right away. ^MP

Jan. 27th, 2020

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Verified Customer

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Rick Oxford

Took way too long to install system. Had almost no communication when they were going to show up and then numerous time they just didn't show up at all

6 years ago

Reply from Sunnova

Hello Rick, Thank you for your 2-star review feedback and Welcome to the Sunnova Family! One of our Issue Resolutions Specialist will contact you today.^MO

Jan. 24th, 2020

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Verified Customer

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Paulletta E. Reis

Easy to deal with. Employees are very knowledgeable, Very good installation schedule.

6 years ago

Reply from Sunnova

Hello Pauletta, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Jim Thompson

Overall customer service. Very happy with everyone we spoke to related to the solar installation.

6 years ago

Reply from Sunnova

Hello Jim, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Peter Burboeck

David is excellent in follow-up and installation was smooth and very professional

6 years ago

Reply from Sunnova

Hello Peter, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Jeyashanti Crowell

So far so good customer service. Too soon to tell in other areas but seems organized and reliable

6 years ago

Reply from Sunnova

Hello Jeyashanti, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Diane Parker

They were all very professional, came and did the job and left. They were prepared.

6 years ago

Reply from Sunnova

Hello Diane, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Gerald McKenna

Good product-Good service! Better than we thought it would be. Cost if excellent.

6 years ago Edited January 10, 2024

Reply from Sunnova

Hello Mr. McKenna, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^JD

May. 22nd, 2020

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Verified Customer

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Barbara Miller Fresno, CA

So far so good. I am enjoying not paying PG&E such a high amount. So far it is wonderful

6 years ago

Reply from Sunnova

Good Morning Barbara, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Dennis & Gail Barrick Mechanicsburg, PA

They were wonderful to work with, kept us informed every step of way through final completion

6 years ago

Reply from Sunnova

Good Morning Dennis and Gail, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Donna Hertel

I have had no problem gettig information from them to help me understand my product and how it works.

6 years ago

Reply from Sunnova

Good Morning Donna, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Temi East Northport, NY

The turnaround is too lengthy and the representative didn't want to give me that information immediately, I had to be persistent with my request for information

6 years ago

Reply from Sunnova

Good Morning Temi, Thank you for bringing this to our attention. This is not a typical Sunnova experience we use all of our customer comments to better our customer service programs. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Kimberly Spoonemore

I believe we were misinformed, we were told that we would NOT have an electric bill once the system was up and running

6 years ago

Reply from Sunnova

Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Charles

I just got the system activated. So I have not had a chance to experience your service yet. Installation went fine

6 years ago

Reply from Sunnova

Good Morning Charles, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Verified Customer

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Carolyn

Russell P took the time to walk me through every step of the process. It went very smoothly

6 years ago

Reply from Sunnova

Hello Carolyn, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^

Nov. 15th, 2019

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Verified Customer

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Nick Funari

Excellent work, very reliable. Communication could have been a bit better but overall very pleased.

6 years ago

Reply from Sunnova

Hello Nick, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Nelson longley Waterford, CT

Fast service Matt a great representative for sunnova explaing everything concerning solar panels

6 years ago

Reply from Sunnova

Hello Nelson, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 21st, 2019

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Verified Customer

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Anthony

I really enjoyed working with Sunova. The customer service was fantastic and easy to make schedules with.

6 years ago

Reply from Sunnova

Good Morning Anthony, Thank you for your feedback and Welcome to the Sunnova Family!. Thank you^MP

Oct. 14th, 2019

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Verified Customer

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John Laplante

Great all around customer service- quick response- knowledgeable sales and service

6 years ago

Reply from Sunnova

Good Morning John, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MO

Oct. 8th, 2019

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Verified Customer

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Jennifer

Good company and service they were on time and always give you information about the work

6 years ago

Reply from Sunnova

Thank You Jennifer! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Jason Silvis

Horrible customer service. Told me it would take 3 days. It took 4 months. Had to clean up after them when they left every time. They would call you on the day when they where coming out and they needed in the house. I would have to call off work to let them in the house. Now they will not do anything to help with that time off that was lost. I ask several times to talk to a manager. Still waiting for a call back after a month of the system up and running. Would not recommend them to anyone

10 months ago

Reply from Sunnova

Greetings Jason. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Apr. 24th, 2025

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Karen Salvucci

Customer service is superb. Every interaction from Sales to prep workers to installer was done professionally and respectfully.

10 months ago

Reply from Sunnova

Thank you, Karen Salvucci ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Apr. 14th, 2025

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April

Deceptive practice! I was told all we had to do was pay our regular bill and that it wouldnt cost us anything. Boy did the rep razzle and dazzle! So why did I get an email taking about my account is 120 past due and owe over $500? Then it continues to state if I default on the cost I owe $20k! Do not be fooled and read your agreement. Lesson learned the hard way smh

10 months ago

Reply from Sunnova

Hello April, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away.

Apr. 4th, 2025

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Jaime

There has been a consistency from the sales person to turning on the solar. Every step has been easy, well explained, and pleasant. Thank you 🙏

10 months ago

Reply from Sunnova

Greetings Jaime. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Apr. 3rd, 2025

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Richard. Gillette

Your departments should communicate with each other better Your Tex’s are very efficient The inverter light is blue & blinking green. What does that mean?

11 months ago

Reply from Sunnova

Hello Richard. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Mar. 18th, 2025

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terry martin

We feel like we got sold a bad bill of goods. We didn’t mind signing up and paying the same money as we were with straight power from NV energy but we are paying a lot more for solar and the difference in paying more doesn’t sit well

11 months ago

Reply from Sunnova

Hello Terry. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Mar. 13th, 2025

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Carol Crisci

Very professional people working with Sunnova. Accommodating staff and respectful of my property and home. A pleasure to work with them.

11 months ago

Reply from Sunnova

Greetings Carol. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 7th, 2025

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Denise Lindsey

Sunnova made it possible for us to have solar panels installed. The entire process was easy. Everyone is professional and helpful.

11 months ago

Reply from Sunnova

Hello Denise. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Mar. 7th, 2025

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Chris Beckholt

Install was not as planned. Not given very important information up front. The app doesn't show me what I'm using. Having to wait 6-8 months to get sign-up and referral money! Which is ridiculous!!!!

11 months ago

Reply from Sunnova

Hi Chris, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.

Mar. 10th, 2025

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Mac

Pleased with equipment and monitoring app. Customer service was slow at times. Didn't receive call backs from my case manager. Never received a call after we were on line. Still waiting.

11 months ago

Reply from Sunnova

Hello Mac. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or chat with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Mar. 4th, 2025

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Linda Butkovich

All good was a joy doing business with you. Everything was explained in detail and delivered. I would recommend you to everyone.

11 months ago

Reply from Sunnova

Thank you, Linda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 27th, 2025

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