Sunnova: Read 6,314 User Reviews From Real Homeowners

star star star star star

Sunny days

When I was approached to have a system installed, the salesman and the follow up team were very informative and thorough. The installation was accomplished quickly and the team cleaned everything up and left the property clean. I have recommended Sunnova to all of my friends and acquaintances .

1 year ago

Reply from Sunnova

Sunny days, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We worked hard to make the switch to solar seamlessly, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

star star star star star

Frank Centrone Fresno, CA

Sunnova is awesome. From the time you plan your solar system setup, during and after everything is installed I have always had constant customer support for anything I have needed. I have recommended sunnova to several people who were looking into solar. With todays electricity prices I’m glad I did!

1 year ago

Reply from Sunnova

Hi Frank Centrone, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2023

star star star star star

Liz Rainey Killeen, TX

Customer service is responsive. My system works well and was well designed. As long as the sun is shining (in the late spring and summer months), I save a lot of money, but during the winter season not so much. But that is probably more a review of solar in general than it pertains to this company.

2 years ago

Reply from Sunnova

Hello Liz Rainey, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 15th, 2023

star star star star star_border

Lucas Vega

I should have been warned that there was no space left for cleaning under the panels, which has caused fungus and vegetation beneath them. The problem can be solved by having 8 panels moved to another location. This would allow me space to clean and remove the fungus and vegetation. I need Sunnova to correct the problem. I don't know what the movement would require; therefore, Sunnova would have to inspect the area.

2 years ago

Reply from Sunnova

Hello Lucas Vega, We are sorry to hear about your experience. Would it be possible for you to send us information to Customerservice@Sunnova.com. Thank you.

Sep. 18th, 2023

star star star star star

Arnaldo Rodriguez

The system is very efficient, reliable and excellent service. The technicians that have provided services are very professional with broad knowledge and experience, meticulous attention to details and safety awareness at all times while performing their duties.

2 years ago Edited January 1, 2024

Reply from Sunnova

Thank you, Arnaldo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

star star star star star

Latoya James Stuart, FL

I was very impressed with the sales person Grant. He was very knowledgeable and informative about the solar program. I have always wanted solar and plenty of representatives have pitched there program to me but, I chose Sunnovo because of him.

2 years ago

Reply from Sunnova

Thank you for taking the time to write us a kind review. Glad to hear that Grant delivered a five-star service and answered all your questions. Enjoy your new solar system!

Sep. 14th, 2023

star star star star star

Miao ping Liu Hayward, CA

I like this service because now my family doesn’t have to worry about when the electricity should be on or off. Now I don’t have to constantly check the time for the higher rates and worry about waiting later in the day for a lower rate.

2 years ago

Reply from Sunnova

Hi Miao, we appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

star star star star star

Vynette Hodges Washington, DC

The placement of the solar panels match the roof and there are no ugly pipes on display. Our electric bill has decreased dramatically and it is consistently producing energy. We had issue with a our system and Sunnova notified us and scheduled a technician to service our home. The Technician was professional. V

2 years ago

Reply from Sunnova

Thank you, Vynette! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

star star star star star

Debbie Williams

Extremely pleased with all the services provided with Sunnova. This was the BEST decision to have solar installed and serviced with Sunnova/ SunnyMac. Glad we did the research for this amazing company. Any questions we had with the whole process from beginning to end had been handle professionally and with the knowledge of your team.

2 years ago

Reply from Sunnova

Hello Debbie Williams, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 8th, 2023

star star_border star_border star_border star_border

Mike Truglia

If you get approached by Trinity Solar, doing business as sunnova, BEWARE BEWARE BEWARE. THEY DO NOT FULLFIL THEIR EMPTY PROMISES. Not even a month in I had to file a breach of contract suit to correct an issue. They promise alot but are short on fullfillment.

7 months ago

Reply from Sunnova

Thank you, Mike. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.

May. 21st, 2025

star star star star star

William Melius

Sunnova has always been a good company. Customer service is astounding. Love the savings that solar provides.

7 months ago

Reply from Sunnova

Hello William. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

May. 7th, 2025

star star star star star

tricky nick

Excellent service (at least during setup) and quite a few challenges, but they addressed each and every one of them.

8 months ago

Reply from Sunnova

Hello Nick! Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Apr. 24th, 2025

star star star star star_border

David Brodeur

New to app. Does it show how much power I've produced total so far. As far as I can tell it only shows what I'm producing at that time

8 months ago

Reply from Sunnova

Hello David. Thank you for your 4-star rating! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Feel free to contact our customer service via email at customerservice@sunnova.com or chat with an agent through your MySunnova account for assistance. We are here to help!

Apr. 24th, 2025

star star star star star

nelson quiles

Love to have this Solar Powered System, Excellent Customer Service, would recomend it to everybody I know

8 months ago

Reply from Sunnova

Hello Nelson. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Apr. 3rd, 2025

star star star star_border star_border

Shelley

I liked that the person that I was talking to didn't have a heavy accent. I'll see if the follow through happens then let you know how I feel about the event.

8 months ago

Reply from Sunnova

Hello Shelley. Thank you for your feedback regarding your journey with us. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Apr. 3rd, 2025

star star star star star

Lance Trussa

Clean professional installation that will lower my electric bill. This is costing me $0 out of my pocket.

8 months ago

Reply from Sunnova

Hello Lance. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 27th, 2025

check_circle

Verified Customer

star star star star star

Marie Baldonado Las Vegas, NV

Panels are very efficient! They have helped us tremendously with our electric bill!

4 years ago

Reply from Sunnova

Hello Marie, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^vb

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

RHONDA L REITENAUER Whitehall, PA

Honest, friendly, walked us through the whole process, always available to answer questions

4 years ago

Reply from Sunnova

Thank you, Rhonda! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! ^vb

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Robert Juusola Arlington, MA

Quality of product, clear communication , follow up and monitoring of performance.

4 years ago

Reply from Sunnova

Thank you, Robert! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! ^vb

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Janet J Towns Bethlehem, PA

The company is easy to work with, their web page is user friendly and their staff is professional.

4 years ago

Reply from Sunnova

Janet, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Earl Spomer Atwater, CA

Works perfect and no issues to date! Looking forward to many more years of savings!

4 years ago

Reply from Sunnova

Earl, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Francis G. Hamele Fullerton, CA

From start to finish it was everything that they said it would be. Installation went very well.

4 years ago

Reply from Sunnova

Francis, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Marina Staten Island, NY

Easy process no hidden crap. Fast process start to finish, always answered our questions.

4 years ago

Reply from Sunnova

Thank you for the note, Marina. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Kelly Confer Pittsfield, MA

Everyone that i have dealt with from the beginning to the end of the process was fantastic!!

4 years ago

Reply from Sunnova

Thank you, Kelly! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! **MV

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Joel W. Dafoe Breinigsville, PA

The product performs as promised, and Sunnova is responsive to questions and inquiries.

4 years ago

Reply from Sunnova

Joel, thank you for the kind words. We are excited that you're happy with your new solar! ^JD

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Linda Red Lion, PA

Very personable and up front with sales. professional installation, saving me money on my electric

4 years ago

Reply from Sunnova

Thank you for sharing your story Linda! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Camelia Heine Palmdale, CA

Made everything very easy for me. Mandy was great throughout the entire process

4 years ago

Reply from Sunnova

Thank you for the kind words, Camelia. Welcome to the Sunnova family! ^JD

Mar. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Chris kavoian Fresno, CA

Took forever to install, sales representative wasn‚Äôt attentive to my questions. Just seemed like a hokie company...maybe it‚Äôs your satellite company I dont know. Not happy with initial service

4 years ago

Reply from Sunnova

Hello Chris, thanks for bringing this to our attention. We are very sorry to hear about your experience. One of our agents will reach out to you to help address this issue. Thank you. ^ JD

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Juan Chula Vista, CA

Informative way of presenting product and very knowledgeable in what they provide and sell.

4 years ago

Reply from Sunnova

Thank you Juan, we appreciate your five-star rating!**MV

Feb. 3rd, 2021

check_circle

Verified Customer

star star star star star

Saeed Shaikh North Stonington, CT

Everything delivered as promised. Service and product are first rate. Technical know-how is 4.

4 years ago

Reply from Sunnova

Thank you for the note, Saeed Shaikh. Welcome to the Sunnova family!**MV

Feb. 3rd, 2021

check_circle

Verified Customer

star star star star star

Diana Fiumara

The process of installing and bringing the solar system online was very efficient and easy.

5 years ago

Reply from Sunnova

Thank you for the note, Diana. Welcome to the Sunnova family!^JD

Dec. 2nd, 2020

check_circle

Verified Customer

star star star star star

Danny DaPonte

Great program! We were able to save 100’s per month with no cost out of pocket

5 years ago Edited September 14, 2021

Reply from Sunnova

Thank you for the note, Danny. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

check_circle

Verified Customer

star star star star star

Angel Serrano

If i have a question they willing to listen and help me any queston that i have.

5 years ago

Reply from Sunnova

Good morning Angel, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 18th, 2020

check_circle

Verified Customer

star star star star_border star_border

Peter MacMurray Humble, TX

Still unclear regarding issues about how my account is tied to my electric bill as well as the systems lack of production on some days

5 years ago

Reply from Sunnova

Hello Peter, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Mar. 9th, 2020

check_circle

Verified Customer

star star star star star_border

Nelson Geis

I would give 5 stars but there was some hassle getting the paperwork completed to their satisfaction.

5 years ago

Reply from Sunnova

Hello Nelson, Thank you for your feedback and welcome to the Sunnova Family!. ^MP

Mar. 3rd, 2020

check_circle

Verified Customer

star star star star star

Kevin and Lisa McNamara

Professional. Efficient. Kept us in the loop every step of the way because it is a process.

5 years ago

Reply from Sunnova

Hello Kevin and Lisa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star

Kaleisha H.

Great customer service with prompt follow up and thorough support all through the process

5 years ago

Reply from Sunnova

Hello Kaleisha, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Feb. 14th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Robin Hamilton

The customer service is not good. They said my account was on auto debit when they didn't even have the info and the customer service reps take too long to answer questions and don't have accurate info

5 years ago

Reply from Sunnova

Hello Robin, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business, one of our Issue Resolution Specialists will contact you. We can only improve by knowing what our areas of opportunity are for improvement.^MO

Feb. 14th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul Brown. My rating will change if I can see any value in this purchase.

Well....I've had these panels installed since Dec 2019 and not only have I yet to see any savings on my electric bill but I don't even know if I am using the energy that is supposed to be stored for use during the evenings.

5 years ago

Reply from Sunnova

Good morning Paul, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

check_circle

Verified Customer

star star star star star

M Saleem

5 years ago

Reply from Sunnova

Good morning M Saleem, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

check_circle

Verified Customer

star star star star star_border

Laura Crespo

The system is great but to lie to my face about reserving a 500 check and not receive it. That noo good

5 years ago

Reply from Sunnova

Good morning Laura, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

check_circle

Verified Customer

star star star star_border star_border

Cheryl Dowling

Good customer service but it took over a month to get our system installed and running, with some scheduling issues on their end.

5 years ago

Reply from Sunnova

Good morning Cheryl, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP

Feb. 11th, 2020

check_circle

Verified Customer

star star star star_border star_border

Patty Mesquite, TX

very unreliable. They say they're going to show up at a certain time and they even call that morning but then they never show up

5 years ago

Reply from Sunnova

Hello Patty, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Feb. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Adamm Mitchell

Horrible experience with install. Very unprofessional with installers and management. lack of communication during installation. Took days off to meet installers when there was no show.

5 years ago

Reply from Sunnova

Good morning Adamm, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Feb. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Natalie Johnson

We have not saved any money yet - very disapointed - thought we were going to get a tax rebate - thats what we were told - my husband was previously on the medical baseline - seems like were paying more now.

5 years ago

Reply from Sunnova

Good Morning Natalie, Thank you for bringing this to our attention. We are sorry you had to go through this ordeal this is not a typical Sunnova experience. If you could please send us an email with your system id/contact information to and one of our Issue Resolution Specialists will contact you within 1-2 business hours. We will look into this right away. ^MP

Jan. 27th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Rick Oxford

Took way too long to install system. Had almost no communication when they were going to show up and then numerous time they just didn't show up at all

5 years ago

Reply from Sunnova

Hello Rick, Thank you for your 2-star review feedback and Welcome to the Sunnova Family! One of our Issue Resolutions Specialist will contact you today.^MO

Jan. 24th, 2020

check_circle

Verified Customer

star star star star star

Paulletta E. Reis

Easy to deal with. Employees are very knowledgeable, Very good installation schedule.

5 years ago

Reply from Sunnova

Hello Pauletta, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

check_circle

Verified Customer

star star star star star

Jim Thompson

Overall customer service. Very happy with everyone we spoke to related to the solar installation.

5 years ago

Reply from Sunnova

Hello Jim, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

check_circle

Verified Customer

star star star star star

Peter Burboeck

David is excellent in follow-up and installation was smooth and very professional

5 years ago

Reply from Sunnova

Hello Peter, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

star star star star star

Jeyashanti Crowell

So far so good customer service. Too soon to tell in other areas but seems organized and reliable

5 years ago

Reply from Sunnova

Hello Jeyashanti, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

Sunnova Reviews