Sunnova: Read 5,941 User Reviews From Real Homeowners

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Violet havard

We love our solar the install was fast and customer service was very professional. We plan on speaking to them about security options this summer.

7 months ago

Reply from Sunnova

Greetings Violet Havard, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Mar. 25th, 2024

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Mardell Bonasso

Who wouldn't love a $0 monthly electric bill! Sunnova has been great for us. They secured all permits, installation and inspection of our system.

7 months ago

Reply from Sunnova

Hello Mardell Bonasso, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 25th, 2024

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Jean Cline

We were kept informed at each step of the process, and when we did have questions they were answered promptly. So happy we went solar!

7 months ago

Reply from Sunnova

Hello Jean Cline, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 25th, 2024

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Jill Aying

Superb service! Smooth and easy transaction from the application to the processing, installation up to the activation. I definitely recommend!

7 months ago

Reply from Sunnova

Hello Jill Aying, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 25th, 2024

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Roland Federico

The overall experience with Sunova was great with their representatives keeping in touch with me during the entire installation.

7 months ago

Reply from Sunnova

Hello, Roland Federico. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team!

Mar. 26th, 2024

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wanda ragin

The technical were prompt with the arrival time , friendly and tidy. They were willing to answer any questions that was presented.

7 months ago

Reply from Sunnova

Hello, wanda ragin. We value your positive feedback. We're dedicated to offering the finest customer service possible.

Mar. 26th, 2024

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L. C.

Super happy with their services and products. My system looks.grest and produces lots of energy. I got my roof done too, with them. Very happy!

7 months ago

Reply from Sunnova

Hello, L.C. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

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Laurie W

Everyone was very helpful and friendly. I ask a lot of questions and they were patient and thorough in their explanations.

7 months ago

Reply from Sunnova

Thank you, Laurie W! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 22nd, 2024

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Dr. Eddie Ortiz Roman, Ph.D

Since I have this product I have being enjoying from the forfrit powering from Puerto Rico and I always have electricity at home.

7 months ago Edited March 21, 2024

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 22nd, 2024

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Antonio Robinson

I truly enjoyed my experience because my representative provided detailed explanations and support during and after the installation of my panels.

7 months ago

Reply from Sunnova

Hello Antonio! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Jay W

Outstanding customer service with qualified and experienced technicians who provide quality workmanship and respect of property.

7 months ago

Reply from Sunnova

Jay W, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Yisroel Meir Silver

I was an able to get great service and professional support with a great price. Doesn’t usually go hand in hand but with Sunnova it does!

7 months ago

Reply from Sunnova

Yisroel Meir Silver, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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lesley hewitt

Everyone we dealt with was very professional and available to answer any questions we had. would highly recommend this company

7 months ago

Reply from Sunnova

lesley hewitt, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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alex desmarais

I love the system Very efficient and saves me a lot of money by not having to pay our local electric company they actually pay me!

7 months ago

Reply from Sunnova

Hello Alex, thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Mar. 22nd, 2024

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Vinnie

Great overall expeirience with everyone I came in contact with at Sunnova. Helpful and polite and super insiteful. Answer all my questions.

7 months ago Edited March 21, 2024

Reply from Sunnova

Hello, Vinnie. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team.

Mar. 22nd, 2024

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Godofredo Rodriguez

Sunnova was always available when I had problems with the batteries or anything that had to do with the solar equipment.

7 months ago

Reply from Sunnova

Hello! Thank you for the 5-star rating regarding our products. We are pleased to have you as part of our Sunnova family!

Mar. 22nd, 2024

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James Chase

Worth it, no regrets.. and it's only going to increase in value as electricity rates go up and our Sunnova payments stay the same

7 months ago

Reply from Sunnova

James Chase, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Britney Ricci

We have been so happy with Sunnova. Smooth process and we haven’t paid an electric bill since the month after installation!

7 months ago

Reply from Sunnova

Britney Ricci, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Aaron Lucero

Quick and easy to work with. My system has been working flawlessly for years and when I move I will get another system right away.

7 months ago

Reply from Sunnova

Aaron Lucero, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Natasha Bordeaux

Sunnova did a great job with our install, we didn’t have any issues and if something came up they fixed it right away.

7 months ago

Reply from Sunnova

Natasha Bordeaux, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Alex Stone

Sunnova made going Solar easy in 2024. I can see my generation in the app in real time and it keeps history for me to conveniently view and compare.

7 months ago

Reply from Sunnova

Thank you, Alex Stone! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Maria Rodriguez

The product is excellent! It brings some peace of mind in times of need. I would recommend this product to my friends and family.

7 months ago

Reply from Sunnova

Hi Maria Rodriguez! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Nelson Rodz

It's the most efficient sistem right now. The customer service it's the fastest and effective way to answer all you're questions!

7 months ago

Reply from Sunnova

Thank you, Nelson Rodz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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David Morales

So no is a very good company especially financing solar plaques extended warranties and gives a lot of information mostly to the customer

7 months ago

Reply from Sunnova

Thank you, David Morales! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Macdy Mac Gregor

efficiency and productivity. I have an advisor who guided me through the entire process and is always there for any questions.

7 months ago

Reply from Sunnova

Thank you, Macdy Mac Gregor! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Allan Keitt

Great customer service! They delivered the system as promised and the system works perfectly! Go Solar and get it through Sunnova!

7 months ago

Reply from Sunnova

Thank you for your message, Allan Keitt. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Mar. 21st, 2024

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kay lehman

The sales man worked with me to make the unit so I could afford it. The install was done within a couple of days. And everything is great!

7 months ago

Reply from Sunnova

Thank you, Kay Lehman! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Mark Kiesling

Workmanship is above my expectations Very clean install, highly recommend, Fast install, passed all inspections on first appointment

7 months ago

Reply from Sunnova

Dear Mark, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for.

Mar. 20th, 2024

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John Bachman Ocala, FL

We have been experiencing quite a bit of savings since activation of of Sunnova solar system , and hope to continue doing so!

7 months ago

Reply from Sunnova

Hello John! Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 18th, 2024

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L Kelley Sonoma, CA

Your crew showed up on time performed the service needed, explained what they did and why. Very professional grade service

7 months ago

Reply from Sunnova

Hello L Kelley, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 11th, 2024

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Maria Tirado

My system is two years old. I haven't had any problems. I'm not worried about the power going out or bill increases. Excellent.

7 months ago Edited March 22, 2024

Reply from Sunnova

Maria Tirado thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Dan Desrosiers

Great to work with. I had a tree fall and damage one of my panels. They came out and replaced the panel at no cost to me.

8 months ago

Reply from Sunnova

Hello Dan Desrosiers, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 4th, 2024

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Nichole Moneghan North Fort Myers, FL

Great customer service in person and on the phone. However the installers left a mess of trash on my roof, the side of my house and stuffed my recycle bin full with trash.

8 months ago

Reply from Sunnova

Greetings Nichole, thank you for your 4-Star review! We do regret to hear you encountered problems after the installation. We would love to help in any way possible. Please email us at customerservice@sunnova.com with your system ID and/or case number and we will gladly reach out to assist. Thank you!

Feb. 23rd, 2024

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Brandy Hood New Port Richey, FL

My panel’s got turned on a week ago and I’m already getting a bill they have not even produced enough electricity to cover my home the seller lied to me about my system and bullied me in to signing up when I kept saying no he brought me gift cards and gifts etc… he told so many lies he told me that sunnova wold let me married payment next month since I just got turned on but when I called they told me absolutely not they wouldn’t help me out I was scammed.. I DO NOT RECOMMEND TRINITY SOLAR OR SUNNOVA

8 months ago

Reply from Sunnova

Hello, Brandy Hood. Thank you for bringing this to our attention. We apologize for any inconvenience. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns? We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Feb. 13th, 2024

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Verified Customer

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Brent E Harris Pennsville, NJ

I thought my electric bill would be about $5 plus your bills but at times I have a higher bill from the electric company

2 years ago

Reply from Sunnova

Hi Brent Harris! We appreciate your feedback. Thank you for being part of the Sunnova Family! Can you please send us a private message with your system ID! *TP*

Jan. 18th, 2022

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Verified Customer

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Jane Fee Pine Beach, NJ

Very easy company to deal with. Love the product, everything is clearly explained, all questions answered.

2 years ago

Reply from Sunnova

Thank you for the kind words, Jane. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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MILAGROS COLON Davenport, FL

VERY GOOD COMPANY, never had a problem with the system and it help me save money. Is a company you can trust on.

3 years ago

Reply from Sunnova

Milagros, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Luke Thompson New Haven, CT

When looking for solar energy Sunnova was easy to deal with and was the most cost savings for my electric bill.

3 years ago

Reply from Sunnova

Luke, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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James Casey North Dartmouth, MA

I bought a home with an existing lease. When I called to switch things over the person I spoke with couldn't really explain too well how it all worked.

3 years ago

Reply from Sunnova

Hello James, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you at resolutions@sunnova.com? We'll look into this right away. Thank you. ^JD

Jul. 6th, 2021

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Verified Customer

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Charles Kline Waynesboro, PA

very satisficed with them Service is great great value for the money and helping to save our environment

3 years ago

Reply from Sunnova

Hello Charles, thank you for the feedback, we really appreciated it! Welcome to the Sunnova Family.**MV

May. 18th, 2021

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Verified Customer

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Jessica Suarez Santa Clarita, CA

Easy, effective, Scott W made it easy and convenient and followed through with getting us all set up.

3 years ago

Reply from Sunnova

Thank you for sharing your story Jessica! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Feb. 10th, 2021

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Verified Customer

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Carole Ciappa Vincentown, NJ

no problems with them. We changed our loan requirement after signing and Sunnova had no problem giving us a new contract.

3 years ago

Reply from Sunnova

Hello Carole Ciappa, we work hard to make the switch to solar hassle-free. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova family!**MV

Feb. 3rd, 2021

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Verified Customer

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Gladys Roche

they are very knowledgeable , friendly, reliable, fast and very professional and true to their word

3 years ago

Reply from Sunnova

Hello @Gladys Roche, we work hard to make sure you understand every part of the service.
We appreciate feedback.**MV

Dec. 17th, 2020

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Verified Customer

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Edward M Fuentes

They were quick and have answered all of my questions. The app to track my production has been difficult to get access to.

3 years ago

Reply from Sunnova

Edward, thank you for the kind words. We are excited that you're happy with your new solar system!^ JD

Dec. 10th, 2020

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Verified Customer

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Micheal Millsaps Exeter, CA

Easy people to deal with. The sales team were friendly, forthcoming and answered all of my questions.

4 years ago

Reply from Sunnova

Mr. Millsaps, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

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Verified Customer

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Richard J. Golding Sr. Las Vegas, NV

Everything was told to me in detail from our Saleswomen Susan whom is so knowledgeable here in Las Vegas Nv.

4 years ago

Reply from Sunnova

Good morning Richard, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Jerry Minium

I gave 5 stars because not only was the installation fast, it was a group of guys that worked great together. The

4 years ago

Reply from Sunnova

Good morning Jerry, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Ron Wiacek

I have reached out to my sales rep multiple times with no follow up, I have also emailed the company and called with no follow up. When will someone get in contact to address my concerns?

4 years ago

Reply from Sunnova

Good morning Ron Wiacek, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. An Issue Resolution Specialists will reach out to you shortly to address any questions or concerns you may have. We are here to help. Thank you ^MP

Apr. 21st, 2020

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Verified Customer

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Steven

Tried to get some assistance from their Customer Service department. All the guy could do is read a pre-ordered phone script...each time. I eventually requested to speak with manager and even that was painful and frustrating.

4 years ago

Reply from Sunnova

Thank you for reaching out, Steven. We are sorry to hear about your experience with our Customer Service dept. Can you please send us a private message with your System ID and a phone number where we can reach you?

Apr. 6th, 2020

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Verified Customer

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Scott Brugge

My installation was quick and easy, the process was smooth and no hitches..,would highly recommend them

4 years ago

Reply from Sunnova

Good morning Scott, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

Sunnova Reviews