Sunnova: Read 6,315 User Reviews From Real Homeowners

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Verified Customer

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Robin Hamilton

The customer service is not good. They said my account was on auto debit when they didn't even have the info and the customer service reps take too long to answer questions and don't have accurate info

6 years ago

Reply from Sunnova

Hello Robin, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business, one of our Issue Resolution Specialists will contact you. We can only improve by knowing what our areas of opportunity are for improvement.^MO

Feb. 14th, 2020

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Verified Customer

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Paul Brown. My rating will change if I can see any value in this purchase.

Well....I've had these panels installed since Dec 2019 and not only have I yet to see any savings on my electric bill but I don't even know if I am using the energy that is supposed to be stored for use during the evenings.

6 years ago

Reply from Sunnova

Good morning Paul, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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M Saleem

6 years ago

Reply from Sunnova

Good morning M Saleem, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Laura Crespo

The system is great but to lie to my face about reserving a 500 check and not receive it. That noo good

6 years ago

Reply from Sunnova

Good morning Laura, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Cheryl Dowling

Good customer service but it took over a month to get our system installed and running, with some scheduling issues on their end.

6 years ago

Reply from Sunnova

Good morning Cheryl, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Patty Mesquite, TX

very unreliable. They say they're going to show up at a certain time and they even call that morning but then they never show up

6 years ago

Reply from Sunnova

Hello Patty, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Feb. 4th, 2020

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Verified Customer

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Adamm Mitchell

Horrible experience with install. Very unprofessional with installers and management. lack of communication during installation. Took days off to meet installers when there was no show.

6 years ago

Reply from Sunnova

Good morning Adamm, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Feb. 4th, 2020

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Verified Customer

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Natalie Johnson

We have not saved any money yet - very disapointed - thought we were going to get a tax rebate - thats what we were told - my husband was previously on the medical baseline - seems like were paying more now.

6 years ago

Reply from Sunnova

Good Morning Natalie, Thank you for bringing this to our attention. We are sorry you had to go through this ordeal this is not a typical Sunnova experience. If you could please send us an email with your system id/contact information to and one of our Issue Resolution Specialists will contact you within 1-2 business hours. We will look into this right away. ^MP

Jan. 27th, 2020

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Verified Customer

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Rick Oxford

Took way too long to install system. Had almost no communication when they were going to show up and then numerous time they just didn't show up at all

6 years ago

Reply from Sunnova

Hello Rick, Thank you for your 2-star review feedback and Welcome to the Sunnova Family! One of our Issue Resolutions Specialist will contact you today.^MO

Jan. 24th, 2020

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Verified Customer

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Paulletta E. Reis

Easy to deal with. Employees are very knowledgeable, Very good installation schedule.

6 years ago

Reply from Sunnova

Hello Pauletta, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Jim Thompson

Overall customer service. Very happy with everyone we spoke to related to the solar installation.

6 years ago

Reply from Sunnova

Hello Jim, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Peter Burboeck

David is excellent in follow-up and installation was smooth and very professional

6 years ago

Reply from Sunnova

Hello Peter, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Jeyashanti Crowell

So far so good customer service. Too soon to tell in other areas but seems organized and reliable

6 years ago

Reply from Sunnova

Hello Jeyashanti, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Diane Parker

They were all very professional, came and did the job and left. They were prepared.

6 years ago

Reply from Sunnova

Hello Diane, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Gerald McKenna

Good product-Good service! Better than we thought it would be. Cost if excellent.

6 years ago Edited January 10, 2024

Reply from Sunnova

Hello Mr. McKenna, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^JD

May. 22nd, 2020

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Verified Customer

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Barbara Miller Fresno, CA

So far so good. I am enjoying not paying PG&E such a high amount. So far it is wonderful

6 years ago

Reply from Sunnova

Good Morning Barbara, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Dennis & Gail Barrick Mechanicsburg, PA

They were wonderful to work with, kept us informed every step of way through final completion

6 years ago

Reply from Sunnova

Good Morning Dennis and Gail, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Donna Hertel

I have had no problem gettig information from them to help me understand my product and how it works.

6 years ago

Reply from Sunnova

Good Morning Donna, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Temi East Northport, NY

The turnaround is too lengthy and the representative didn't want to give me that information immediately, I had to be persistent with my request for information

6 years ago

Reply from Sunnova

Good Morning Temi, Thank you for bringing this to our attention. This is not a typical Sunnova experience we use all of our customer comments to better our customer service programs. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Kimberly Spoonemore

I believe we were misinformed, we were told that we would NOT have an electric bill once the system was up and running

6 years ago

Reply from Sunnova

Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Charles

I just got the system activated. So I have not had a chance to experience your service yet. Installation went fine

6 years ago

Reply from Sunnova

Good Morning Charles, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Verified Customer

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Carolyn

Russell P took the time to walk me through every step of the process. It went very smoothly

6 years ago

Reply from Sunnova

Hello Carolyn, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^

Nov. 15th, 2019

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Verified Customer

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Nick Funari

Excellent work, very reliable. Communication could have been a bit better but overall very pleased.

6 years ago

Reply from Sunnova

Hello Nick, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Nelson longley Waterford, CT

Fast service Matt a great representative for sunnova explaing everything concerning solar panels

6 years ago

Reply from Sunnova

Hello Nelson, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 21st, 2019

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Verified Customer

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Anthony

I really enjoyed working with Sunova. The customer service was fantastic and easy to make schedules with.

6 years ago

Reply from Sunnova

Good Morning Anthony, Thank you for your feedback and Welcome to the Sunnova Family!. Thank you^MP

Oct. 14th, 2019

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Verified Customer

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John Laplante

Great all around customer service- quick response- knowledgeable sales and service

6 years ago

Reply from Sunnova

Good Morning John, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MO

Oct. 8th, 2019

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Verified Customer

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Jennifer

Good company and service they were on time and always give you information about the work

6 years ago

Reply from Sunnova

Thank You Jennifer! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Don Peta

I’ve had a panel in the roof top array that had been operating at 50% while the others produce full capacity since the system was installed and inspected by an electrical inspector. Now the. Entire system as of Aug 10 is not producing power. But yet I still have to pay the full $145 per month on top of what the electric company will charge. It has been nothing but dust ration from the beginning with Sunnova solar and would not recommend them period!

9 months ago

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Judy Wollen

The installers were polite and thoughtful, and seemed to enjoy their work and each other. Sunnova has been on hand several times to ensure everything is working correctly.

1 year ago

Reply from Sunnova

Hello Judy. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 16th, 2025

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Nathan Packer

Overall, I love the experience. But I will say when the contractors came to install the solar panels they left a bunch of trash that I personally had to pick up. Otherwise, very good.

1 year ago

Reply from Sunnova

Nathan Packer thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. Thank you for your understanding and patience. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.. We sincerely appreciate your contribution!

Apr. 29th, 2025

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Robert Gearhart

It took way too long from the time the panels were installed until the system was activated. During the installation they removed a cable box from the wall and never replaced it. They left it lie on the ground.

1 year ago

Reply from Sunnova

Thank you, Robert. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 25th, 2025

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Raymond C. Lynch

Ì did like that i finally got solar! There no hassles and the upgrade was timely, I had nit upgraded the electrical inspection my home and wanted to. Thanks Sunnova.

1 year ago

Reply from Sunnova

Greetings Raymond. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Apr. 24th, 2025

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TBAGS YUP

My person who referred me is not getting their compensation. Was cancelled on when the one electrician was out sick. I was surprised with the lack of skilled resource depth. Communication on when I can flip the final switch was not there. Otherwise the installation was good.

1 year ago

Reply from Sunnova

Hi Tbags! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Apr. 14th, 2025

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Maryann Clark

The installation went well but there were very few updates from my salesperson or his assistant. My neighbor who started the process weeks after I did was up and running while I was still trying to find out the status of mine. Good customer service should not stop as soon as you sign the paperwork.

1 year ago

Reply from Sunnova

Hello Maryann. Thank you for your review. We value our customers and appreciate the time you took to share your experience and feedback to continuously improve the customer experience.

Mar. 21st, 2025

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lynda wright

Overall we had a good experience just needed to be on top of the final steps to get turned on. But otherwise it was great. Salesman Abe was great. He always answered my tests with questions really quick

1 year ago

Reply from Sunnova

We appreciate your feedback, Lynda. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Mar. 14th, 2025

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Tajin Simbron

Only 1 star because 0 is not available. Maverick D lied multiple times and none of the promised services have happened. There is NO savings in fact the opposite. He told me I would receive gift cards or even a Traeger grill if not only I write this review but also if I get enough people to sign up. They have specifically targeted me and my family. Another employee I spoke with said Maverick was terminated for doing this exact thing and being caught. Yet the company still angles to rob me and my of our hard earned money. NONE of the services we agreed upon with Maverick have happened. This is my second time trying to write a review because one of the questions is "were you offered something in return for a positive review " though the true is yes. If i answered it honestly a message popped up saying they won't submit my review because sunnova doesn't offer anything in return for reviews. Even more reason to avoid this company. They will only want reviews that make them look good. They don't want the truth because they know people would likely find an honest company instead to offer services.

1 year ago

Reply from Sunnova

Hello Tajin. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Mar. 11th, 2025

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Julian Trujillo

Process took a long time but they kept me up to date every time on reason, but overall am very happy with my spat and saving me money. Thank you Trinity Solar/ Sunnova.

1 year ago

Reply from Sunnova

Thank you, Julian Trujillo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 5th, 2025

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Eric Ressler Jr.

I really don't know how to answer this. I started my solar journey with Trinity Solar. They made the transition easy. Now that the system is fully installed and functional, Sunnova has the reins. Don't know much of anything about Sunnova, so I'll leave it at that.

1 year ago

Reply from Sunnova

Thank you Eric for your feedback!

Feb. 12th, 2025

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Lynette Posey

Sunnis may be good but this whole solar experience has been a nightmare!! It’s been almost 2 years since we started - they bid out system too small to accommodate what we needed we purchased the first 17 panels - they put part of them too near a tree and they get shaded- I voiced my option many times knowing my yard and the trees I have in my yard - many of the panels we purchased with hard earned money are not producing as they should !!! We are not happy at all !!!

1 year ago

Reply from Sunnova

Thank you, Lynette. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please reach out to us at customerservice@sunnova.com for further assistance.

Feb. 11th, 2025

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Debra Odom

The communication was excellent. Weatherdid not permit service tobe done on at least 3 occasions. Each time communicsted via email and text to explain tbe circumstances.

1 year ago

Reply from Sunnova

Thank you, Debra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 7th, 2025

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Bill Cavins

Initial visit by Sunnova engineer was impressive. Immediate illustrations and good explanations. V3 Electric technicians were very mindful and friendly. PG&E was predictably slow in approvals.

1 year ago

Reply from Sunnova

Thank you, Bill! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 7th, 2025

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Patti Passaro

we had out solar up and running end of Dec 2023 well come July to now we have had increasing FPL last one 379 and constant problem with the panels and they never honored that they said i would not get bills like that due to their faulty equipment so untop of my solar bill i have paid addition 200 to 379 FPL bill for the last 6 months and before I have 77 panels and we installed hurricane proof window and doors. It has been their equipmane and then the solar edge app it never now shows what solar is going to the FPL for net metering. I will never recomment them the don't care no calls and follow up last time the one invertor box was in sleep mode.

1 year ago

Reply from Sunnova

We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please accept our apologies for any inconvenience you have experienced with Sunnova's services. Please reach out to us at customerservice@sunnova.com for further assistance.

Feb. 4th, 2025

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NBCustomer

I was so impressed with all of the support and resources that Sunnova had. The whole process was much easier than I thought. I am very happy with our solar panels.

1 year ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jan. 27th, 2025

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Tomas

Sales representative explained everything to my satisfaction! Install technicians were in and done in record time! One drawback, would have preferred conduit to be run through the attic and remain unsightly!

1 year ago

Reply from Sunnova

Hello Tomas. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 27th, 2025

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Zach Wescott

Josh and David were extremely helpful and knowledgeable when they came out to speak with me. Install went flawlessly and we are loving having solar through sunnova!

1 year ago

Reply from Sunnova

Hello Zach. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jan. 21st, 2025

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Doug Burns

Disappointed that the representatives did not always seem to know what each were doing. But otherwise the installation has gone very well and all staff/employees have been very friendly and helpful!

1 year ago

Reply from Sunnova

Hi Doug! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jan. 16th, 2025

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Stephanie McGaw

Was very pleased with the sales staff and the knowledge they had and were willing to find out the information to answer our questions. The installation was very well down.

1 year ago

Reply from Sunnova

Thank you, Stephanie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 6th, 2025

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Raymond

The installer made many mistakes having to return to correct there shoddy work at least five times. The project started in August and was completed in late December.

1 year ago

Reply from Sunnova

Hello Raymond. We appreciate your review and the feedback you provided to continuously improve the customer experience. We strive to make the switch to solar a smooth journey and are sorry to hear that your experience did not reflect this. For any concerns or inquiries, please contact our customer service team at customerservice@sunnova.com with your system ID.

Jan. 2nd, 2025

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Primo

Great approach by the salesman, very professional, shows a great knowledge explaining how the system works and the process of the installation. Over all excellent work

1 year ago

Reply from Sunnova

Hello Primo. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 26th, 2024

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Sharon

After they installed them, no one came to talk to us to explain how it works. It wasn’t turned on so I googled it. I don’t even know if you bill me or do I get the bill from ASP? Lots of guestion that were never explained

1 year ago

Reply from Sunnova

Hello Sharon. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

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