Sunnova: Read 6,315 User Reviews From Real Homeowners

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Sosina

As a new customer, I am very disappointed with your customer service. The sales associate that your company send told us a different story just to sign us up and all the staff he promised you said you don't know anything about it. Plus not sure about the other company but once you put your panel which is on October, my service started in April. Which again your associate Mark said the max it will take is a couple months. One thing that I wanted to mention is Josh fixed our bird issue on one side. I'm so worried how the next 25 years gonna be

1 year ago

Reply from Sunnova

Hello Sosina, we apologize for any inconvenience our service may have caused. We appreciate your feedback and would like to assist you with your concerns. If you could please reach out to us with your system ID. You may also contact our customer service lines at 866-786-6682 or customerservice@sunnova.com. Thank you.

Apr. 23rd, 2024

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Crystal Dejuan

I wish i could give it -0. For 6 months my system was not working so my electric bills were over 500.00 a month plus paying Sunnova 93.00 a month. Then i wrote a bad review and my panels were fixed within hours. They lied for 6 months to me that parts were available. And they offered me only $250.00 in a visa card. What a joke! I should of been offered way more for me spending over $3,000 in bills. DO NOT BUY OR BELIEVE ANYTHING THEY SAY!

1 year ago

Reply from Sunnova

Dear Crystal, we appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. Please email us at customerservice@sunnova.com with your system ID or case number so that we can access your account details and provide the best service possible. We'll make every effort to contact you as soon as we have an update or additional information regarding your case.

Apr. 10th, 2024

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Letha Jenkins

Great customer service very helpful. Answer questions questions send out notifications and gave us updates either through message or email.

1 year ago

Reply from Sunnova

We appreciate your review, Letha Jenkins. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Apr. 11th, 2024

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Sue D

The process was pretty seamless. Trinity did an excellent job of keeping us informed. Workers were respectful and showed up on time.

1 year ago

Reply from Sunnova

Thank you for the positive feedback, Sue D! We greatly appreciate it.

Apr. 5th, 2024

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New “user”

I’m not sure yet if I’ve been scammed by this company. We were told when their “Representative “ was here that they had taken over the SunRun company and now the two companies were the same. This is definitely not true. It took forever to install and get our system working. Now we have APS AND two different solar systems. Don’t know how that is going to work. I’m more than a little irritated with how this has happened.

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Apr. 3rd, 2024

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Celestino Perez

I have received a very friendly and professional service from their employees. They have always been willing to solve any problem or inconvenience.

2 years ago

Reply from Sunnova

Hello Celestino P., our goal is to provide world-class customer service, and we are so happy to hear your experience reflects what we strive for. We appreciate the positive feedback.

Apr. 1st, 2024

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John Conlin

Everything went very smoothly I work as a industrial electrician foreman I know how things can go wrong I have no complaints

2 years ago

Reply from Sunnova

Hello, John. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

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jean Pacifico

Everyone is helpful, informative, accessible and reliable. Although the service is based in technology, the staff is very personable.

2 years ago

Reply from Sunnova

Hello, Jean. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

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Juan Manuel Pérez

My experience with Sunnova is Excellent Equipment, Technical support and Superior Customer Service That's what I like from Sunnova.

2 years ago

Reply from Sunnova

Hello, Juan Manuel Pérez. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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Violet havard

We love our solar the install was fast and customer service was very professional. We plan on speaking to them about security options this summer.

2 years ago

Reply from Sunnova

Greetings Violet Havard, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Mar. 25th, 2024

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Mardell Bonasso

Who wouldn't love a $0 monthly electric bill! Sunnova has been great for us. They secured all permits, installation and inspection of our system.

2 years ago

Reply from Sunnova

Hello Mardell Bonasso, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 25th, 2024

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Jean Cline

We were kept informed at each step of the process, and when we did have questions they were answered promptly. So happy we went solar!

2 years ago

Reply from Sunnova

Hello Jean Cline, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 25th, 2024

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Jill Aying

Superb service! Smooth and easy transaction from the application to the processing, installation up to the activation. I definitely recommend!

2 years ago

Reply from Sunnova

Hello Jill Aying, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 25th, 2024

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Roland Federico

The overall experience with Sunova was great with their representatives keeping in touch with me during the entire installation.

2 years ago

Reply from Sunnova

Hello, Roland Federico. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team!

Mar. 26th, 2024

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wanda ragin

The technical were prompt with the arrival time , friendly and tidy. They were willing to answer any questions that was presented.

2 years ago

Reply from Sunnova

Hello, wanda ragin. We value your positive feedback. We're dedicated to offering the finest customer service possible.

Mar. 26th, 2024

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L. C.

Super happy with their services and products. My system looks.grest and produces lots of energy. I got my roof done too, with them. Very happy!

2 years ago

Reply from Sunnova

Hello, L.C. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

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Laurie W

Everyone was very helpful and friendly. I ask a lot of questions and they were patient and thorough in their explanations.

2 years ago

Reply from Sunnova

Thank you, Laurie W! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 22nd, 2024

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Dr. Eddie Ortiz Roman, Ph.D

Since I have this product I have being enjoying from the forfrit powering from Puerto Rico and I always have electricity at home.

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 22nd, 2024

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Antonio Robinson

I truly enjoyed my experience because my representative provided detailed explanations and support during and after the installation of my panels.

2 years ago

Reply from Sunnova

Hello Antonio! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Jay W

Outstanding customer service with qualified and experienced technicians who provide quality workmanship and respect of property.

2 years ago

Reply from Sunnova

Jay W, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Yisroel Meir Silver

I was an able to get great service and professional support with a great price. Doesn’t usually go hand in hand but with Sunnova it does!

2 years ago

Reply from Sunnova

Yisroel Meir Silver, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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lesley hewitt

Everyone we dealt with was very professional and available to answer any questions we had. would highly recommend this company

2 years ago

Reply from Sunnova

lesley hewitt, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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alex desmarais

I love the system Very efficient and saves me a lot of money by not having to pay our local electric company they actually pay me!

2 years ago

Reply from Sunnova

Hello Alex, thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Mar. 22nd, 2024

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Vinnie

Great overall expeirience with everyone I came in contact with at Sunnova. Helpful and polite and super insiteful. Answer all my questions.

2 years ago Edited March 21, 2024

Reply from Sunnova

Hello, Vinnie. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team.

Mar. 22nd, 2024

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Godofredo Rodriguez

Sunnova was always available when I had problems with the batteries or anything that had to do with the solar equipment.

2 years ago

Reply from Sunnova

Hello! Thank you for the 5-star rating regarding our products. We are pleased to have you as part of our Sunnova family!

Mar. 22nd, 2024

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James Chase

Worth it, no regrets.. and it's only going to increase in value as electricity rates go up and our Sunnova payments stay the same

2 years ago

Reply from Sunnova

James Chase, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Britney Ricci

We have been so happy with Sunnova. Smooth process and we haven’t paid an electric bill since the month after installation!

2 years ago

Reply from Sunnova

Britney Ricci, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Aaron Lucero

Quick and easy to work with. My system has been working flawlessly for years and when I move I will get another system right away.

2 years ago

Reply from Sunnova

Aaron Lucero, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Natasha Bordeaux

Sunnova did a great job with our install, we didn’t have any issues and if something came up they fixed it right away.

2 years ago

Reply from Sunnova

Natasha Bordeaux, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Alex Stone

Sunnova made going Solar easy in 2024. I can see my generation in the app in real time and it keeps history for me to conveniently view and compare.

2 years ago

Reply from Sunnova

Thank you, Alex Stone! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Maria Rodriguez

The product is excellent! It brings some peace of mind in times of need. I would recommend this product to my friends and family.

2 years ago

Reply from Sunnova

Hi Maria Rodriguez! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Nelson Rodz

It's the most efficient sistem right now. The customer service it's the fastest and effective way to answer all you're questions!

2 years ago

Reply from Sunnova

Thank you, Nelson Rodz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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David Morales

So no is a very good company especially financing solar plaques extended warranties and gives a lot of information mostly to the customer

2 years ago

Reply from Sunnova

Thank you, David Morales! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Macdy Mac Gregor

efficiency and productivity. I have an advisor who guided me through the entire process and is always there for any questions.

2 years ago

Reply from Sunnova

Thank you, Macdy Mac Gregor! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Allan Keitt

Great customer service! They delivered the system as promised and the system works perfectly! Go Solar and get it through Sunnova!

2 years ago

Reply from Sunnova

Thank you for your message, Allan Keitt. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Mar. 21st, 2024

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kay lehman

The sales man worked with me to make the unit so I could afford it. The install was done within a couple of days. And everything is great!

2 years ago

Reply from Sunnova

Thank you, Kay Lehman! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Mark Kiesling

Workmanship is above my expectations Very clean install, highly recommend, Fast install, passed all inspections on first appointment

2 years ago

Reply from Sunnova

Dear Mark, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for.

Mar. 20th, 2024

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John Bachman Ocala, FL

We have been experiencing quite a bit of savings since activation of of Sunnova solar system , and hope to continue doing so!

2 years ago

Reply from Sunnova

Hello John! Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 18th, 2024

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L Kelley Sonoma, CA

Your crew showed up on time performed the service needed, explained what they did and why. Very professional grade service

2 years ago

Reply from Sunnova

Hello L Kelley, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 11th, 2024

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Maria Tirado

My system is two years old. I haven't had any problems. I'm not worried about the power going out or bill increases. Excellent.

2 years ago Edited March 22, 2024

Reply from Sunnova

Maria Tirado thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Dan Desrosiers

Great to work with. I had a tree fall and damage one of my panels. They came out and replaced the panel at no cost to me.

2 years ago

Reply from Sunnova

Hello Dan Desrosiers, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 4th, 2024

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Nichole Moneghan North Fort Myers, FL

Great customer service in person and on the phone. However the installers left a mess of trash on my roof, the side of my house and stuffed my recycle bin full with trash.

2 years ago

Reply from Sunnova

Greetings Nichole, thank you for your 4-Star review! We do regret to hear you encountered problems after the installation. We would love to help in any way possible. Please email us at customerservice@sunnova.com with your system ID and/or case number and we will gladly reach out to assist. Thank you!

Feb. 23rd, 2024

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Brandy Hood New Port Richey, FL

My panel’s got turned on a week ago and I’m already getting a bill they have not even produced enough electricity to cover my home the seller lied to me about my system and bullied me in to signing up when I kept saying no he brought me gift cards and gifts etc… he told so many lies he told me that sunnova wold let me married payment next month since I just got turned on but when I called they told me absolutely not they wouldn’t help me out I was scammed.. I DO NOT RECOMMEND TRINITY SOLAR OR SUNNOVA

2 years ago

Reply from Sunnova

Hello, Brandy Hood. Thank you for bringing this to our attention. We apologize for any inconvenience. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns? We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Feb. 13th, 2024

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Wkilway Traverse City, MI

Sunnova has been out to my property five times since May 5th of 2023. My solar panels only worked 3 months since they have been installed. Every time Sunnova comes out here, they are here for maybe 10 mins and nothing gets resolved. Having these solar panels was a huge mistake and I am not happy or satisfied with any of the service or solar panels.

2 years ago

Reply from Sunnova

Hi Wkilway, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly. Please email us at customerservice@sunnova.com with your system ID and we will gladly ensure your systems preforms as intended.

Feb. 8th, 2024

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Mark Clack

I liked that after the installation, Sunnova sent a contractor over to repair and paint my walls impacted by the installation of new meters.

2 years ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Feb. 6th, 2024

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Rachel Karam Hemet, CA

Bought a home forced to purchase the solar system it came with. First time home buyer. Was told by solar company I would be saving money. system I leased with Sunnova isn't producing enough energy. Causing me to have double payments. I'm stuck in a lease for 25 years. Paying Sunnova for not producing enough energy. Money isn't every going towards paying of the system. I wish I would have been told this house needed more solar panels to save money. Not happy with Sunnova

2 years ago

Reply from Sunnova

We apologize for the inconvenience. We will look into this for you right away and ensure you receive the assistance you need. Please send us an email to customerservice@sunnova.com with your case detail we will gladly reach out to assist.

Jan. 8th, 2024

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Ria Ramnarine Dallas, TX

All the representatives were professional, helpful, and knowledgeable on what they were doing and towards guiding us on the process.

2 years ago

Reply from Sunnova

Hello Ria Ranmarie, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 4th, 2024

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Christine Nelson Tampa, FL

They were so easy to work with , always kept us informed about what was going on and when something was going to happen.

2 years ago

Reply from Sunnova

We value your review, Christine Nelson. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Jan. 4th, 2024

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Sebastian Freeman

We really like how easy and fast the service was. From start to finish, we were informed on the process with every step.

2 years ago

Reply from Sunnova

We appreciate your review, Sebastian Freeman. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Jan. 2nd, 2024

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George McGee Fitchburg, MA

What I did not like it took months to get the job done and then it took Unitil 2 months to change the metter.As for Sunnova your people where very good at there jobs

2 years ago

Reply from Sunnova

Thank you, George! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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