Sunnova: Read 6,313 User Reviews From Real Homeowners

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Elizabeth Perez

Everyone have been very nice and expanded everything and mad me understand and comfortable in my decision to use you guys

2 years ago

Reply from Sunnova

Thank you, Elizabeth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Juan Ortiz

Excellent service, I have never had any problems with the equipment. During hurricane season the equipment has withstood the strong winds.

2 years ago Edited August 16, 2024

Reply from Sunnova

Hello Juan. We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 19th, 2024

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Angel Gonzalez

Sunnova is a exelent company they have done a exelent work and they use a class A material on my home thank you foe youre service

2 years ago

Reply from Sunnova

Thank you, Angel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Christopher Queen, EON Window and Roof

super happy with everything that's happened with the company, and for me that's astounding! overproducing and the weather has been crappy!

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you, Christopher! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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William Pinto Philadelphia, PA

Fast talking SALESMAN got us , told us this n that, never said nothing about backup battery, we got $300 electric bills this summer, solar bunch of BS, would not recommend, to late for yous got us

2 years ago

Reply from Sunnova

Hi Wiliam, We genuinely appreciate your feedback, as it helps us identify areas where we can improve.

Sep. 25th, 2023

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Gabriel Melendez Washington, DC

The technicians that arrived where very professional and completed the work. The one thing I dislike was the scheduling and waiting times

2 years ago

Reply from Sunnova

Hi Gabriel Melendez , Thanks for your feedback; it's invaluable to us in improving our services. We apologize for any inconvenience caused. We appreciate your understanding and are eager to help ensure you have a positive experience with us.

Sep. 21st, 2023

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Raymond Medellin

This company is doesn't try to fix issues with their installation or repairs in a timely manor. We have been with them maybe a year and we had component issues and they to about 5 months to fix the issue. So our electric bill was higher than it has ever been and that is compared to the time before we went solar. I wouldn't recommend solar to anyone. To many issues and when they finally get to you their instalation techs leave a mess for the home owners to clean up.

2 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Raymond. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 21st, 2023

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Matt W Attleboro, MA

I had a good experience with Sunnova. The entire process was easy and everyone I dealt with over the phone or in person were friendly and helpful.

2 years ago

Reply from Sunnova

Thank you, Matt W, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Sep. 20th, 2023

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Richard Veliky Philipsburg, PA

These guys came in and fixed my system after Home Solar went chapter 11. I don't know how they found me but glad they dis.

2 years ago

Reply from Sunnova

Hello Richard Veliky, and thank you for the 5 star review! We are glad our team managed to assist you with your system. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for.

Sep. 19th, 2023

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amy chan Milton, MA

I very like an employee call Luis S, he was very helpful and professional. I think the customer service agent need to progress on their customer service skills .

2 years ago

Reply from Sunnova

Hello Amy Chan and thank you for the feedback. We're happy to hear your experience with Luis and we will work to better the customer service with the agents! We appreciate your feedback!

Sep. 19th, 2023

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David Jones Susquehanna, PA

After 6 months of broken promises and warranty avoiding, tactics, Sunnova, sent two service workers to my home to work on the faulty, dangerous and fire starting, snapRS’s with no steel roof, training! This horrible company and my solar panel system, suck so bad, I will do everything in my power to join the class action lawsuit against GENERAC and it’s affiliates that scammed me into this very costly, broken contract, inefficient, bankrupt company, scam. Go to hell.

2 years ago

Reply from Sunnova

Hello David Jones, We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Thank you.

Sep. 19th, 2023

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Carlton Miller Philadelphia, PA

Sunnova employees who came to our house did a great job of making some repairs to our solar panels. They were also very courteous and efficient!

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Carlton Miller! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 19th, 2023

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Ruthie Martinez

No problem at all with the company. When we call about a situation with the system it was resolved very well. Excellent services!

2 years ago Edited March 29, 2024

Reply from Sunnova

Thank you for the positive feedback and the 5 star review Ruthie Martinez! We are glad you love not one, but two of your solar systems! Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 19th, 2023

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Kelsey B San Diego, CA

Can’t get a straight response and customer service appears to be handled by people who are uninformed and sometimes unsure if they understand me. They work with contractors that they don’t hold accountable and leads to drawn out process. When trying to get clarification on why production is low or how to improve Sunnova points the finger at contractors and vice Versa.

2 years ago

Reply from Sunnova

Thank you for taking the time to provide us this feedback Kelsey B. We apologize for the experience you had and would like to help you answer any questions or concerns. Please send us an email to CustomerService@Sunnova.com.

Sep. 19th, 2023

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Rita E Hernández Keleher

Ease of use, service. The Power Solar Company is the Sunnova rep that we use and we couldn't be happier with them and their service.

2 years ago

Reply from Sunnova

Hi Rita! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Walker

The time it took to installed the unit and for people who didn't have a computer have problem receiving a paper contract

2 years ago

Reply from Sunnova

Hi Walker! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 15th, 2023

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Amarilys Padilla

Sistema de útil, fácil de comprender su manejo. Muy eficiente y necesario. Ayuda en el consumo de energía, y en la calidad de vida.

2 years ago Edited July 30, 2024

Reply from Sunnova

¡Gracias Amarylis! Agradecemos su reseña. Valoramos a nuestros clientes y apreciamos el tiempo que se tomó para compartir su experiencia.

Jul. 31st, 2024

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blindpandora

Excellent service, very reliable and knowledgeable, best decision if you want to go solar or back up energy on your home

2 years ago Edited January 1, 2024

Reply from Sunnova

Thank you, BlindPandora! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Vanessa García

I love the system, it has worked great in my house. No regrets going with this company. Have stable power when grid outages come.

2 years ago Edited March 21, 2024

Reply from Sunnova

Hello Vanessa Garcia, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 21st, 2024

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William Aponte

Everything normal so far, I think the product used is a good quality and the power solar who installed the product is a good company.

2 years ago Edited September 15, 2023

Reply from Sunnova

Thank you, William! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Graciela Rivera Winter Haven, FL

A like everything about Sunnova has a good customer service Luisa C always answer my questions she's very nice a 10 plus.

2 years ago Edited September 15, 2023

Reply from Sunnova

Thank you, Graciela, for taking the time to write us a kind review. Glad to hear that Luisa delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 15th, 2023

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Johnny Williams Wilkes-Barre, PA

Very good communication but the process took a little longer than I expected and the installation team was a bit sloppy. Other than that everything else was great 👍👍

2 years ago

Reply from Sunnova

Hi Johny! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Anthony Madera

I love the hassle free system and ease of use. I've had the pleasure of contacting Sunnova and have had my answers quickly.

2 years ago Edited December 22, 2023

Reply from Sunnova

Thanks for reaching out to us, Anthony Madera. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 27th, 2023

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Patricia Smith Myerstown, PA

This company is honest. Did the installation effectively and the service has definitely cut our electic bill by hundreds of dollars

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Patricia! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 14th, 2023

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Patrick Dale San Diego, CA

Showed up early, got me all squared away. I just wish the manufacturer didn’t take 1 month during peak summer to send me the new inverter.

2 years ago

Reply from Sunnova

Hi Patrick! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 14th, 2023

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Timothy Santos Fresno, CA

I like the communication throughout the process. They kept me informed and when I had questions the answered me back right away.

2 years ago

Reply from Sunnova

Hello Timothy, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Sep. 14th, 2023

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BearsMJY Philadelphia, PA

Great customer service and sales process. They were communicative through the whole process and followed up to ensure I knew what each next step was.

2 years ago

Reply from Sunnova

Thank you, BearsMJY! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Omar Sostre

Customer -Oriented Service, They always find ways to make things happen. Super easy to get Service. Fast,Reliable and Friendly.

2 years ago

Reply from Sunnova

Hello Omar, We appreciate your kind words! Our customer-oriented approach is key, and we're always committed to finding solutions. We're delighted that accessing our service is easy and that you find us fast, reliable, and friendly. If you ever need assistance again in the future, please don't hesitate to reach out. Your satisfaction is our priority. Thank you for choosing us!

Sep. 14th, 2023

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T Bunker Las Vegas, NV

Great company when you want solar!! Have taken the time to answer all my questions and I don’t have any subs to deal with ! Jake is great!!

2 years ago

Reply from Sunnova

Hi T Bunker, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 12th, 2023

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Rajeev Khanolkar Morrisville, NC

We are very happy with the Solar Panels installed at our home. It is amazing to see that we are able to charge our EV and it costs us nothing.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Rajeev! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 15th, 2023

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Dana Grigore Cherry Hill, NJ

From the beginning to the end, everyone who worked on my system were very responsive and the installation/permits went very smooth. Thank you

2 years ago

Reply from Sunnova

Hello, Dana Grigore. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 14th, 2023

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Wes Hogsett Manito, IL

The 3 techs were professional and polite. It took 3 1/2 months to get someone to my house to service my solar system. It worked correctly for 3 days after they left but began having the same problem as before

2 years ago

Reply from Sunnova

Hello, Wes Hogsett. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 12th, 2023

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Carl Flanders Cassville, NJ

I like how fast they responded when we smelled smoke at fuse box . when installed wire shorted out box and I call and they came right away and replace the Fuse box

2 years ago

Reply from Sunnova

Hello, Carl Flanders. We take your concerns seriously and are dedicated to giving you the best customer service we can.

Sep. 12th, 2023

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Janice Vasilik Slatedale, PA

We love this company. The salesmen are super friendly and know what there talking about. They explained all that is involved with solar energy.

2 years ago

Reply from Sunnova

Hello, Janice Vasilik. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 12th, 2023

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Wadner Molina

2 years ago

Reply from Sunnova

Thank you, Wadner Molina! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *CP

Jun. 7th, 2023

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stephanie taylor

Very good sales representative and excellent installation crew very courteous and left no debris on site. System doing great so far.

2 years ago

Reply from Sunnova

Hi Stephanie Taylor, We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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James Crawford

Poor customer service. Waited for an appointment for 6 weeks to have the technician arrive nearly 2 hours early, didn’t call, and left without doing any work. Extremely poor response regarding rescheduling—another 9 days later. Tech that came was fine but did not reset serial number for new inverter to connect for service. I had to figure that on my own.

2 years ago

Reply from Sunnova

Hello, James Crawford. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

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Brenda Sterba Phoenix, AZ

Ellsie, Sam , Rico, in charge of the crew, were the best in the business. Everything went as smoothly as possible, and we are very very pleased.

2 years ago

Reply from Sunnova

Hello, Brenda Sterba. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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Russell Boosa Canyon, TX

Install was quick and easy, the equipment is the best on the market and is doing great. It is easy to connect to for finding what's going on.

2 years ago

Reply from Sunnova

Hi Russell Boosa, We appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Sep. 6th, 2023

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Vincent

SUNNOVA STEALS MY MONEY BY FAKING POWER DATA See the photo attached - Sunnova is claiming that my solar panels are generating power at midnight. Apparently, the sun in the Sacramento area never sets and the sun is as bright at 2 a.m. at midnight as it is at 2 p.m. How can someone lie so blatantly and treat users as fools? Only Sunnova has the guts to do this as they want to steal every penny from you without any respect for either God or people.

2 years ago

Reply from Sunnova

Hello, Vincent. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

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Kim Hempstead, NY

The entire journey from start to finish was excellent. Everything was properly explained and the installation crew did a fabulous job.

2 years ago

Reply from Sunnova

Hello Kim, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflects what we strive for. We appreciate the positive feedback.

Aug. 28th, 2023

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Anna Turner Fresno, CA

I have been the one checking on the status & updates with the company & still no information being received after being informed my questions would be answered to me in an email. Still no update on my status for Solar even though I know my electric company has completed their process.

2 years ago

Reply from Sunnova

Hello Anna Turner, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? Thank you

Aug. 24th, 2023

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Zilal'ul Islam The Bronx, NY

Overall it was a terrible experience I would get miss calls and when I call back, nobody response. I would get a follow up a week later. The communication and keeping me in the loop of what’s happen was terrible. Not all details were provided to me and I’d have to do my own research on things (tax, credits, options, etc). Worst of all, I would get uninvited visits and unscheduled visits to my house.

2 years ago

Reply from Sunnova

Hello Zilal'ul Islam, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Aug. 24th, 2023

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Rich Rodgers Woodstown, NJ

I was told by the design team when the installer comes out and he sees there’s more roof than what I’m seeing they will add more panels. Well that never happened. I have room for more panels and nothing changed. I emailed you to tell you this and didn’t get so much as an acknowledgement from anyone

2 years ago

Reply from Sunnova

Hello Rich Rodgers, thank you for bringing this to our attention. Can you please send us an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Aug. 24th, 2023

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Paul Mcginley New York, NY

We have been more than happy with the whole Team.Especialy Paul from the Nautural Team. We're all connected and SUPER PUMPED about being Greener.

2 years ago

Reply from Sunnova

Paul Mcginley, thank you so much for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Aug. 22nd, 2023

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Sidney McCollum (SidTheKid) Killeen, TX

Customer service was great but install team was very trashy. Left bolts and trash on the roof as well as ALL over my yard. Put a hole in my celing also. (company fixed it and turned out great)

2 years ago

Reply from Sunnova

We greatly appreciate your honest and thorough feedback, Sidney McCollum. We apologize for any issue this experience had caused and most definitely appreciate your understanding. If you have any further questions or concerns, please do contact us at customerservice@sunnova.com with your system ID or case number so that we can access your account details and provide you with assistance.

Aug. 22nd, 2023

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Deb Beaver TX

The service techs were right on time and did an excellent job installing a replacement part. They were very courteous and knowledgeable.

2 years ago

Reply from Sunnova

Hello Deb Beaver, thank you for your message! We take great pride in providing you with a comprehensive understanding and a smooth process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Aug. 18th, 2023

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jeanie bonnell Glendale, AZ

I have had some high APS bills, Which is really disheartening they’ve been three and $400 plus, plus I think if there is a breakdown in the system that means I haven’t been able to save up the solar hours for the winter and the extra that I usually get a check for the end of the year, so I’m not real happy with things right now

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention, Jeanie Bonnell. We sincerely apologize for the experience you're having. . To provide you with the best service, please send us an email at customerservice@sunnova.com with your system ID or case number. This will help us address your concerns promptly. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 18th, 2023

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Gabe Hamidian Las Vegas, NV

It's been over a week ( after numerous delays at the install company ) - no one so far takes responsibility as to who should get my app to monitor my panels. I called you guys, then Legacy and then Enphase. Everyone now points back to you to fix this problem, yet no one from your company has taken the leadership to get my app linked to my panels. Delay after delay! My panels ( or inverters ) need to be assigned to me so that I can monitor their output. How do we do this??

2 years ago

Reply from Sunnova

We appreciate you taking the time to reach out to us and letting us know about your experience, Gabe Hamidian. We would like to extend our sincere apologies for any inconvenience caused. . To help us address your concerns promptly, please send an email to customerservice@sunnova.com with your system ID or case number. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 18th, 2023

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Jennie

They made everything work out smoothly. I had no problems from start to finish and the quality of work was very professional.

2 years ago

Reply from Sunnova

Hello Jennie, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 17th, 2023

Sunnova Reviews