Sunnova: Read 6,080 User Reviews From Real Homeowners

star star star star star

Arthur Yuen 2025 [Parent]

This company is really good and responsive

3 months ago

Reply from Sunnova

Thank you, Arthur! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 9th, 2024

star star star star star

Lynn

Made process very easy step by step. No stress!!!

3 months ago

Reply from Sunnova

Hi Lynn, we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Sep. 5th, 2024

star star star star star

Andy

Roof looks great! Team was great! Enjoyable experience.

3 months ago

Reply from Sunnova

Thank you, Andy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

star star star star star

Larry Fritts

The work was very professional and done very timely manner

3 months ago

Reply from Sunnova

Thank you, Larry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

star star_border star_border star_border star_border

Raphael Fernandez Gonzalez

Worst Customer Service I’ve gotten from a service company!!!! If you can go find another company to work with please do so.

3 months ago

Reply from Sunnova

Hello Raphael, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Sep. 3rd, 2024

star star star star star

Marybeth DeRuvo

Excellent customer service. Enjoyed working with them.

3 months ago

Reply from Sunnova

Thank you, Marybeth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

star star star star star

Ray Anderson

Having to deal with an HOA is a total waste of time

3 months ago

Reply from Sunnova

Thank you, Ray. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

star star star star star

Simon Y Yang

I like Staffs workmanship, answering services and friendly.

3 months ago

Reply from Sunnova

Thank you, Simon! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 30th, 2024

star star star star star

Andrea Anderson

Excellent company - we love our panels Savings

3 months ago

Reply from Sunnova

Hi Andrea, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 27th, 2024

star star star star star

Judy Streit

Austin was very polite and answer all my questions.

3 months ago

Reply from Sunnova

Hello Judy, thank you for your five-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Aug. 27th, 2024

star star star_border star_border star_border

Randy Fox

Worst communication ever from a company!didn’t return calls and when they did they gave erroneous information!

3 months ago

Reply from Sunnova

Hello Randy, we appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Aug. 27th, 2024

star star star star star

Christie Miller

Service has been great so far. Fast install.

3 months ago

Reply from Sunnova

Hello Christie, thank you for your five-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Aug. 26th, 2024

star star star star star

Jim Lawrence

There was a lot of prep to get solar installed and the various teams of people doing their part was impressive. I needed to get my roof reshingled and a large tree cut down. The solar install team did a great job as well.

1 year ago

Reply from Sunnova

Thank you, Jim! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Marilyn Carter

Sunnova was sent to our rescue after bankruptcy of our original company shortly after installation. Wish we had them from the beginning. They fixed everything! We've had no problems since.

1 year ago

Reply from Sunnova

Thank you, Marilyn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Jaime Schulze Sterling, MA

We just switched to Solar with Sunnova and we couldn’t be happier with the product, overall experience, and the customer service. We highly recommend Sunnova to anyone looking to switch over to Solar!

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Jaime Schultz. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 26th, 2023

star star star star star

Denoiya Morris Elkton, MD

I like how the crew was fun and efficient. I provided them lunch and they were so tankful and the quality of work that they did with respect to my home I couldn't ask for anything more.

1 year ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Sep. 26th, 2023

star star star star star

iona njemon New York, NY

Very organized and made sure they come in on whatever time and date they had an appointment set up . Overall I am very satisfied with the services I received and every one was very kind and polite

1 year ago

Reply from Sunnova

Thank you, iona! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

adeep1 Nesconset, NY

The people that I have dealt with in your company have been courteous and professional. Besides, my brother in law is in the solar business and says that you are a reputable company. That was all I needed to hear.

1 year ago

Reply from Sunnova

Hi adeep1! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 1st, 2023

star star star star star

Kory Smithhammer Pittsburgh, PA

Every step of the sunnova process has been easy! All members of the team have been friendly, courteous, efficient, and customer focused. None of the employees have been pushy, would highly recommend!

1 year ago

Reply from Sunnova

Hello Kory, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *MG*

May. 25th, 2023

star star star star star

Deb Page Gardner, MA

I have enjoyed working with Sunnova. I like being able to speak with a real person, not an animated voice. Any questions I had were answered in a timely manner. It's been a stress-free pleasure.

1 year ago

Reply from Sunnova

Hello Deb Page, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

star star star star star

Danielle Karch

Everything went great and I look forward to having a greener household.

4 months ago

Reply from Sunnova

Hello Danielle. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Aug. 23rd, 2024

star star star star star

jorge wheeler

👍🏽😎 I ‘m new here so there isn’t much for me to say.

4 months ago

Reply from Sunnova

Thank you, jorge! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 21st, 2024

star star star star star

Faith Chavez

Once they arrived they were very through and nice. Installation went smoothly.

4 months ago

Reply from Sunnova

Hello Faith. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 15th, 2024

star star star star star

Thomas curzio

Very kind and helpful. Very happy to have a new roof and solar panels.

4 months ago

Reply from Sunnova

Thank you, Thomas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

star star star star star

Calvin Prince

All the steps needed to get the solar were done in a timely manner.

4 months ago

Reply from Sunnova

Hi Calvin, thank you for your 5-star rating! We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 5th, 2024

star star star star star

Gustavo Torres

Grate company. There are very good in service and monitoring the siate

4 months ago

Reply from Sunnova

Hello Gustavo, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Aug. 5th, 2024

star star star star star

Tony Scacca

Excellent service and installation. Customer service very helpful

4 months ago

Reply from Sunnova

Hello Tony. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 5th, 2024

star star_border star_border star_border star_border

Barb Sokolowski

My roof leaked the first rain after installation. It still leaks. There are very poor at communication. They don’t get back to you. They ignore your calls.

4 months ago

Reply from Sunnova

Hello Barb, we thank you for bringing this to our attention. We are working on resolving these issues for you. We do apologize for any inconvenience and do thank you for speaking with us today.

Aug. 2nd, 2024

star star star star star

Teresa

They were very professional in dealing with the repair of my system

4 months ago

Reply from Sunnova

Thank you, Teresa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 2nd, 2024

star star star star star

Suo Gumbus

Spoke with Chris J. who provided outstanding help with our issue.

4 months ago

Reply from Sunnova

Hello Suo. Thank you for your positive feedback regarding our customer service! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 2nd, 2024

star star star star star_border

Glenda C. Bell

From sales to installation I was informed every step of the way. I’m truly happy with my system.

4 months ago

Reply from Sunnova

Hi Glenda, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jul. 30th, 2024

star star star star star

Ed Howell

Great clean install. Very professional installers. Quick and efficient.

4 months ago

Reply from Sunnova

Hi Ed, thank you for your message. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Jul. 30th, 2024

star star star star star

Curt Macias

Overall, very happy with my set up and their customer service is great

5 months ago

Reply from Sunnova

Thank you, Curt Macias! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 24th, 2024

star star star star star

ChevyBoss

Great solar company my rep Glen P was awesome customer service.

5 months ago

Reply from Sunnova

Hello ChevyBoss, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jul. 16th, 2024

star star star star star

Ray Schweighofer

On time, no hard sell, good workmanship, saving money with Solar

5 months ago

Reply from Sunnova

Thank you, Ray! We appreciate your review and the time you took to share your experience. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 12th, 2024

star star star star star

Jay Ritz

So far so good. Ask me after my first full months electric bill!! Jay

5 months ago

Reply from Sunnova

Hello Jay, thank you for your five-star review, we appreciate your feedback! We hope our services keep exceeding your expectations.

Jul. 12th, 2024

star star star star star

Rosemary Watson Burritt

Took a while for all the permits, but not Sunna's problem, towns.

5 months ago

Reply from Sunnova

Thank you, Rosemary! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.

Jul. 12th, 2024

star star star star star

theodore dekoninck

Prompt responses to all my questions and delivered as promised

5 months ago

Reply from Sunnova

Hello Theodore. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jul. 2nd, 2024

star star star star star

Toni molina

Easy process Leasing and not owning is better option for me

5 months ago

Reply from Sunnova

Hi Toni Molina! We appreciate your feedback. Thank you for being part of the Sunnova Family.

Jul. 1st, 2024

star star star star star

Mercedes Elder

Excellent, reliable, good Co to deal with, good services, easy app to use

5 months ago

Reply from Sunnova

Hi Mercedes Elder! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 1st, 2024

star star star star star

Sharlene Malave

Great company and great service. It has been a pleasant experience.

5 months ago

Reply from Sunnova

Hello Sharlene Malave, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

star star star star star

Fran Bathurst

So far everything is doing very well. I would like to give it more time.

5 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Fran Bathurst! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 1st, 2024

star star star star star

Kurt Muller

It's great. Installers were very accommodating with my broken shoulder

5 months ago

Reply from Sunnova

Hello Kurt. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jul. 2nd, 2024

star star star star star

cesar sandoval

Best company in Solar business. Pro staff and excellent communication

5 months ago

Reply from Sunnova

Hello cesar, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for being part of the Sunnova Family!

Jun. 28th, 2024

star star star star star

javier saula

👍 good job, Have a great experience with you guys. keep up the good work

5 months ago

Reply from Sunnova

Hello Javier. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jul. 2nd, 2024

star star star star star

Tabitha Cervantes

Great company. Very satisfied with the installation and service

5 months ago

Reply from Sunnova

Hello Tabitha. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 2nd, 2024

star star star star star

Sandra Chevalier

I like your professionalism and the way you take of customers.

5 months ago

Reply from Sunnova

Hi Sandra! Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for being part of the Sunnova Family!

Jun. 28th, 2024

star star star star star

Norval Melton

Seems like a good company was fast and efficient getting the system installed.

5 months ago

Reply from Sunnova

Hi Norval, we strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jun. 28th, 2024

star star star star star

Randy Shearbirn

I like the app so far. The production seems to not be equal to consumption or more

5 months ago

Reply from Sunnova

Hello Randall, thank you for your five-star review, we appreciate your feedback! We hope our services keep exceeding your expectations.

Jun. 28th, 2024

star star star star_border star_border

Brad Daniels

The communication could have been better throughout the process . It took almost a month from the roof replacement to activation.

5 months ago

Reply from Sunnova

Hello Brad. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. Thank you for giving us the opportunity to serve you better.

Jul. 2nd, 2024

Sunnova Reviews