Sunnova: Read 6,314 User Reviews From Real Homeowners

star star star star star

Mary Kolesar Henderson, NV

I liked the one who introduced us to the system and stuck with us all the way through, and never minded us calling at any time for different reasons

2 years ago

Reply from Sunnova

Greetings, Mary Kolesar , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 12th, 2023

star star star star_border star_border

Lou Fossee Aiken, SC

Lack of contact after the install. Everyone is all about it but after install cannot get anyone to come by and explanevhow to work it. I’ve had better service buying a used car!!

2 years ago

Reply from Sunnova

Hello Lou Fosse , Thank you for bringing this issue to our attention. In order to better further assist you ,feel free to reach us with any questions or concerns via email at Customerservice@sunnova.com . We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 12th, 2023

star star star star_border star_border

Pickle and Billy Orlando, FL

System break down 3 months after it started. Took forever to install and start the system. Then I couldn’t get it fix for over 6 months. Check back and see if it’s going good

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve. If you have any questions or concerns, please contact us at (866) 786-6682

Oct. 11th, 2023

star star star star star

Judy Heasley Houston, TX

So far I am fine with the service, I would of course like to have a smaller electric bill. My bill has gone down some though.

2 years ago Edited October 11, 2023

Reply from Sunnova

Thank you, Judy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 11th, 2023

star star star star star

Javane Schloss Houston, TX

I think I may need to increase my electric service but that’s something to be done in the future but the team has been exceptional with everything

2 years ago

Reply from Sunnova

Thank you, Javane! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 11th, 2023

star star star star star

Brian Osborne San Diego, CA

Technician showed up on time. Was very knowledgeable. Finished in a timely manner. Cleaned up after himself and was gone. What more can you ask for?

2 years ago

Reply from Sunnova

Hello Brian Osborne, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar, & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 10th, 2023

star star star star star_border

Kevin I. Pollard LA

Happy to have made the change to solar. Both our reps, Jalen and Justin, were awsome. Sitting back and waiting to reap the full benefits of our decision.

2 years ago

Reply from Sunnova

Thank you, Kevin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

star star star star star_border

Anitra Lowe Pittsburgh, PA

4 because I thought a backup battery was included but I was wrong this is because of my lack of information about the service. Overall the service is good.

2 years ago Edited January 1, 2024

Reply from Sunnova

Thank you, Anitra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

star star star star star

Rachel Lee Boston, MA

I liked the quick install and the knowledge of the installers. I didn't like the wasted time and sunlight for turn on 2 months time

2 years ago

Reply from Sunnova

Thank you, Rachel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

star star star star star_border

Victor McDonnell Las Vegas, NV

Took too long for install. Many things went wrong between nvenergy, titan and Sonnova, thank God we were assigned a professional project mgr that cared about her client.

2 years ago

Reply from Sunnova

Hi Victor, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

star star_border star_border star_border star_border

Jacob Pearce CA

I never got to set up payment account or switch electric providers. On top of all that, Lunio, my solar technicians have received and order by the city to shut off my second array (Sunnova) so I am once again depending on the grid and paying for it. Contact me again at the number this link was sent to, help me sort this out, and I'd be willing to ammend my review.

2 years ago

Reply from Sunnova

Hello Jacob Pearce, We apologize for the experience you've had. Feel free to reach us via email at Customerservice@sunnova.com in order to further assist or answer any questions.

Oct. 5th, 2023

star star star star star

Debbie Corvin Port Charlotte, FL

2 years ago

Reply from Sunnova

Thank you, Debbie! We appreciate your review. We value our customers and appreciate the time you took to share your experience. If you have any additional questions, please contact us at (866) 786-6682

Oct. 2nd, 2023

star star star star star

Sheila white Avon, NC

Every person involved along the way was professional, friendly, courteous, knowledgeable, and a pleasure to do business with.

2 years ago

Reply from Sunnova

Greetings Sheila White , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 4th, 2023

star star star star star

Dolores Martinez Arlington, TX

The representative was courteous and presented himself professional The gentleman that installed the unit was thorough

2 years ago

Reply from Sunnova

Hello Dolores Martinez, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 2nd, 2023

star star star star star

Sylvia A Romero Santa Fe, NM

Very Professional kind on the phone and they know their stuff they have been with me the whole way and always give correct answers.

2 years ago

Reply from Sunnova

Greetings Sylvia A. Romero, and a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 2nd, 2023

star star star star star

Mike Freire (Little mike) New Bedford, MA

Excellent customer service customer is actually treated with respect and the company treats the customer like they actually care about the customer

2 years ago

Reply from Sunnova

Mike Freire , Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Sep. 28th, 2023

star star star star star

Pedro Pedroza

I like the service,and the profesional staff. Its a good system. Also help me a lot when the electricity and when the outbreack.

2 years ago

Reply from Sunnova

Pedro Pedroza, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Sep. 28th, 2023

star star star star star

Michael Moore Yucaipa, CA

Sun nova is great, some of subcontractors are struggling, and Edison is holding up everything they can in order to keep profits up.

2 years ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Sep. 28th, 2023

star star star star star

Robert Hollingshead Trenton, NJ

The installers were professional and keep the property clean and they were finished a couple of days. They were well organized

2 years ago

Reply from Sunnova

Thank you, Robert! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

star star star star star

Shirley Fournier

The whole organization is very well established and their people work together very well in order to deliver an overall great product!

2 years ago

Reply from Sunnova

Thank you, Shirley! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

star star_border star_border star_border star_border

Sunnova Customer 3987

Terrible. Very disorganized. Poor communication and follow-through. Most team members seem to care about helping, but the organization’s behaviors/actions come across as apathetic. No replies at times. Process, troubleshooting and activation only moved forward due to homeowner being proactive. Value of this purchase and service are still to-be-determined (not enough usage time).

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. If you have any questions or concerns, please contact us at customerservice@sunnova.com. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Sep. 27th, 2023

star star star star star

Luis Reynaldo De Jesus Matos

It has different types of products to acquire the requested equipment. Also the kindness and disposition of its employees.

2 years ago Edited September 27, 2023

Reply from Sunnova

Thanks for reaching out to us, Luis. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 27th, 2023

star star star star star

Ellen Villani Greenfield, MA

We're glad we chose Sunova and have no regrets. We are curious as to when we'll receive our referral check. We have signed the tax doc already.

2 years ago

Reply from Sunnova

Thank you, Ellen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

rosemarie paciullo Whiting, NJ

From my first meeting to discuss the possibility of solar to installation and present, the people and all the processes went without a bump.

2 years ago

Reply from Sunnova

Thank you, rosemarie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

normapoo58 San Bernardino, CA

There’s really not much that I don’t like whenever I call they take care of whatever I have to ask or whatever I need

2 years ago

Reply from Sunnova

Thank you, normapoo58! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Noel Galarza

Sunnova not only give you a load also you recive Peace in you mind. After the system was installed they’re there to answer any questions

2 years ago

Reply from Sunnova

Thank you, Noel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Michael Virgil Moreno Valley, CA

Sandy A is very knowledgeable and thorough, He made me believe in the product. I am 100 percent satisfied. Thank you guys!

2 years ago

Reply from Sunnova

Thank you, Michael! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Stephan Andreozzi

Customer representatives are very helpful system components are high quality and installation crews are skilled and thorough

2 years ago

Reply from Sunnova

Thank you, Stephan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Vincent Romano Montclair, NJ

I SORT OF HAD SOME DOUBTS ABOUT THE WHOLE SYSTEM, HOWEVER I DECIDED TO GO WITH IT, IT TURNED OUT MUCH BETTER THEN I THOUGHT AND I ALSO GOT A NEW ROOF

2 years ago

Reply from Sunnova

Thank you, Vincent! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

DH Wildwood, NJ

Company has professional staff who explain details from start to finish. I’m very happy with my panels, as they save us money.

2 years ago

Reply from Sunnova

Thank you, DH! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Terry Beaver Lewisburg, PA

Sunnova installed my solar system. It was done quickly and professionally. They are in regular contact, sending informative emails and updates.

2 years ago

Reply from Sunnova

Thank you, Terry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Maria Melendez

Good customer service never has any problem wit Sunnova, installation very good very fast.and pay bill online is so easy

2 years ago Edited September 26, 2023

Reply from Sunnova

Thank you, Maria! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Jody Graves

Ease Honest Patient Prompt Human answers phone and actually returns calls w answers ! And super professional and super kind Unheard of now days

2 years ago

Reply from Sunnova

Thank you, Jody! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Elizabeth Perez

Everyone have been very nice and expanded everything and mad me understand and comfortable in my decision to use you guys

2 years ago

Reply from Sunnova

Thank you, Elizabeth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Juan Ortiz

Excellent service, I have never had any problems with the equipment. During hurricane season the equipment has withstood the strong winds.

2 years ago Edited August 16, 2024

Reply from Sunnova

Hello Juan. We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 19th, 2024

star star star star star

Angel Gonzalez

Sunnova is a exelent company they have done a exelent work and they use a class A material on my home thank you foe youre service

2 years ago

Reply from Sunnova

Thank you, Angel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Christopher Queen, EON Window and Roof

super happy with everything that's happened with the company, and for me that's astounding! overproducing and the weather has been crappy!

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you, Christopher! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star_border star_border

William Pinto Philadelphia, PA

Fast talking SALESMAN got us , told us this n that, never said nothing about backup battery, we got $300 electric bills this summer, solar bunch of BS, would not recommend, to late for yous got us

2 years ago

Reply from Sunnova

Hi Wiliam, We genuinely appreciate your feedback, as it helps us identify areas where we can improve.

Sep. 25th, 2023

star star star star star

Gabriel Melendez Washington, DC

The technicians that arrived where very professional and completed the work. The one thing I dislike was the scheduling and waiting times

2 years ago

Reply from Sunnova

Hi Gabriel Melendez , Thanks for your feedback; it's invaluable to us in improving our services. We apologize for any inconvenience caused. We appreciate your understanding and are eager to help ensure you have a positive experience with us.

Sep. 21st, 2023

star star_border star_border star_border star_border

Raymond Medellin

This company is doesn't try to fix issues with their installation or repairs in a timely manor. We have been with them maybe a year and we had component issues and they to about 5 months to fix the issue. So our electric bill was higher than it has ever been and that is compared to the time before we went solar. I wouldn't recommend solar to anyone. To many issues and when they finally get to you their instalation techs leave a mess for the home owners to clean up.

2 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Raymond. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 21st, 2023

star star star star star

Matt W Attleboro, MA

I had a good experience with Sunnova. The entire process was easy and everyone I dealt with over the phone or in person were friendly and helpful.

2 years ago

Reply from Sunnova

Thank you, Matt W, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Sep. 20th, 2023

star star star star star

Richard Veliky Philipsburg, PA

These guys came in and fixed my system after Home Solar went chapter 11. I don't know how they found me but glad they dis.

2 years ago

Reply from Sunnova

Hello Richard Veliky, and thank you for the 5 star review! We are glad our team managed to assist you with your system. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for.

Sep. 19th, 2023

star star star star star_border

amy chan Milton, MA

I very like an employee call Luis S, he was very helpful and professional. I think the customer service agent need to progress on their customer service skills .

2 years ago

Reply from Sunnova

Hello Amy Chan and thank you for the feedback. We're happy to hear your experience with Luis and we will work to better the customer service with the agents! We appreciate your feedback!

Sep. 19th, 2023

star star_border star_border star_border star_border

David Jones Susquehanna, PA

After 6 months of broken promises and warranty avoiding, tactics, Sunnova, sent two service workers to my home to work on the faulty, dangerous and fire starting, snapRS’s with no steel roof, training! This horrible company and my solar panel system, suck so bad, I will do everything in my power to join the class action lawsuit against GENERAC and it’s affiliates that scammed me into this very costly, broken contract, inefficient, bankrupt company, scam. Go to hell.

2 years ago

Reply from Sunnova

Hello David Jones, We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Thank you.

Sep. 19th, 2023

star star star star star

Carlton Miller Philadelphia, PA

Sunnova employees who came to our house did a great job of making some repairs to our solar panels. They were also very courteous and efficient!

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Carlton Miller! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 19th, 2023

star star star star star

Ruthie Martinez

No problem at all with the company. When we call about a situation with the system it was resolved very well. Excellent services!

2 years ago Edited March 29, 2024

Reply from Sunnova

Thank you for the positive feedback and the 5 star review Ruthie Martinez! We are glad you love not one, but two of your solar systems! Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 19th, 2023

star star_border star_border star_border star_border

Kelsey B San Diego, CA

Can’t get a straight response and customer service appears to be handled by people who are uninformed and sometimes unsure if they understand me. They work with contractors that they don’t hold accountable and leads to drawn out process. When trying to get clarification on why production is low or how to improve Sunnova points the finger at contractors and vice Versa.

2 years ago

Reply from Sunnova

Thank you for taking the time to provide us this feedback Kelsey B. We apologize for the experience you had and would like to help you answer any questions or concerns. Please send us an email to CustomerService@Sunnova.com.

Sep. 19th, 2023

star star star star star

Rita E Hernández Keleher

Ease of use, service. The Power Solar Company is the Sunnova rep that we use and we couldn't be happier with them and their service.

2 years ago

Reply from Sunnova

Hi Rita! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

star star star star star

Walker

The time it took to installed the unit and for people who didn't have a computer have problem receiving a paper contract

2 years ago

Reply from Sunnova

Hi Walker! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 15th, 2023

star star star star star

Amarilys Padilla

Sistema de útil, fácil de comprender su manejo. Muy eficiente y necesario. Ayuda en el consumo de energía, y en la calidad de vida.

2 years ago Edited July 30, 2024

Reply from Sunnova

¡Gracias Amarylis! Agradecemos su reseña. Valoramos a nuestros clientes y apreciamos el tiempo que se tomó para compartir su experiencia.

Jul. 31st, 2024

Sunnova Reviews