Sunnova: Read 6,313 User Reviews From Real Homeowners

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Lee Arnett Del Rio, TX

So far so good has cut the electric bill a great deal I’m hoping continues to work efficiently and we will be very happy thank you

1 year ago

Reply from Sunnova

Thank you Lee Arnett, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 7th, 2023

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hogwild6885 CA

Not enough communication from your company regarding the final steps of my installation of the solar on my house. When will I start paying and who. When does nv energy stop sending me bills.

1 year ago

Reply from Sunnova

Hi hogwild6885, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Dec. 7th, 2023

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Miguel Mondragon

The system works great however whenever I try to get in contact with ANYONE regarding me getting my money reimbursed for the inspection that I had done by my electricity provider I don’t hear back. I was told I would be getting that money I paid back and have yet.

2 years ago

Reply from Sunnova

Hi Miguel Mondragon, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Please feel free to email us at customerservice@sunnova.com with your system ID and phone number. Thank you for your understanding and patience. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 30th, 2023

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Ron62 York, PA

We have been very happy with the explanation of the system and the program. Communication has been great and the install was well done!

2 years ago Edited December 8, 2023

Reply from Sunnova

Greetings Ron62, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 27th, 2023

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Dennis Kelley South Weymouth, MA

What an easy experience from beginning to end. Shawn the salesman was the great. He explained everything that made sense.

2 years ago

Reply from Sunnova

Thank you, Dennis Kelley, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Nov. 20th, 2023

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Barbara Baker Oviedo, FL

The communication began to falter and the end of the process. To date we are still unable to access system information via their app. Repeated requests for assistance from customer service have yielded no response.

2 years ago

Reply from Sunnova

Hello, we apologize for the inconvenience you have been experiencing. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Nov. 7th, 2023

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Carlos Hernandez Sebring, FL

Everything went ok , the intallation was Professional and the system work good the aplication for check the panels Is amazing

2 years ago

Reply from Sunnova

Hello Carlos Hernandez, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Nov. 7th, 2023

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Marcia Early San Jose, CA

I loved how we were kept abreast of each phase in the process. All calls and questions were answered in a timely manner.

2 years ago

Reply from Sunnova

We appreciate your review, Marcia Early. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Nov. 7th, 2023

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Alana Westley Orlando, FL

This company was very responsive and willing to answer any questions that I had. I would recommend this company to anyone.

2 years ago

Reply from Sunnova

Hi Alana Westley , Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey, & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Oct. 27th, 2023

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Pamela Rodgers

Getting solar with Trinity/Sunova is the best thing I’ve done for myself financially and environmentally in a long time

2 years ago Edited October 14, 2024

Reply from Sunnova

Greetings, Pamela Rodgers , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 25th, 2023

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Ronbiz

Jay F did a great job explaining everything to us. The installation crew was excellent. The work was done quickly and efficiently.

2 years ago

Reply from Sunnova

Greetings, Ronbiz , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 23rd, 2023

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Karen Stumpf Phoenix, AZ

They were efficient keeping me updated on their progress. Answered my questions and returned calls in a timely manner. My thanks. Karen

2 years ago

Reply from Sunnova

Hello Karen Stumpf, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 20th, 2023

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Kevin Loeffler Lafayette, CO

Took weeks of no communication to get my system hooked up on my new build. They claim the system has been hooked up but their own dashboard has no data a week later. Workers have shown up to work on the system without notice or announcing themselves. The system might be great if it ever works.

2 years ago

Reply from Sunnova

We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. Our team is currently conducting a thorough review of your account, and we will have one of our dedicated agents contact you promptly to address your concerns. We want to assure you that we take this matter seriously and are fully committed to delivering the best customer service possible. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right.

Oct. 20th, 2023

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Jowara Morgande

They have great plans and coverage. They stay true to there promise of offering great solar for your home. Save lots of money with solar.

2 years ago

Reply from Sunnova

Hi Jowara Morgande, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 19th, 2023

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Letty Lopez Riverside, CA

I don’t have any problem with a technician. Technician was very helpful. I got problems with customer service. I called three times and never return my phone call.

2 years ago

Reply from Sunnova

Thank you, Letty! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 18th, 2023

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Ankush Kanungo Newark, CA

Did not have good experience. I had to call multiple times maybe 15 times to check the status and why activation it's blocked. I had to go back and forth between pge and sunnova. Sunnova made me pay upfront for panels but it was bad experience to get the service activated. I had to pay all the electricity bills for 3-4 months delay. If you pay upfront for some service you do expect better than the experience I had.

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Oct. 16th, 2023

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Janelle Sostar

Going solar was an easy process and everything has been incredibly smooth. All dealings with Sunnova were professional and courteous.

2 years ago

Reply from Sunnova

Hello Janelle Sostar, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar, & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 16th, 2023

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Mary Kolesar Henderson, NV

I liked the one who introduced us to the system and stuck with us all the way through, and never minded us calling at any time for different reasons

2 years ago

Reply from Sunnova

Greetings, Mary Kolesar , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 12th, 2023

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Lou Fossee Aiken, SC

Lack of contact after the install. Everyone is all about it but after install cannot get anyone to come by and explanevhow to work it. I’ve had better service buying a used car!!

2 years ago

Reply from Sunnova

Hello Lou Fosse , Thank you for bringing this issue to our attention. In order to better further assist you ,feel free to reach us with any questions or concerns via email at Customerservice@sunnova.com . We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 12th, 2023

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Pickle and Billy Orlando, FL

System break down 3 months after it started. Took forever to install and start the system. Then I couldn’t get it fix for over 6 months. Check back and see if it’s going good

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve. If you have any questions or concerns, please contact us at (866) 786-6682

Oct. 11th, 2023

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Judy Heasley Houston, TX

So far I am fine with the service, I would of course like to have a smaller electric bill. My bill has gone down some though.

2 years ago Edited October 11, 2023

Reply from Sunnova

Thank you, Judy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 11th, 2023

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Javane Schloss Houston, TX

I think I may need to increase my electric service but that’s something to be done in the future but the team has been exceptional with everything

2 years ago

Reply from Sunnova

Thank you, Javane! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 11th, 2023

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Brian Osborne San Diego, CA

Technician showed up on time. Was very knowledgeable. Finished in a timely manner. Cleaned up after himself and was gone. What more can you ask for?

2 years ago

Reply from Sunnova

Hello Brian Osborne, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar, & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 10th, 2023

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Kevin I. Pollard LA

Happy to have made the change to solar. Both our reps, Jalen and Justin, were awsome. Sitting back and waiting to reap the full benefits of our decision.

2 years ago

Reply from Sunnova

Thank you, Kevin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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Anitra Lowe Pittsburgh, PA

4 because I thought a backup battery was included but I was wrong this is because of my lack of information about the service. Overall the service is good.

2 years ago Edited January 1, 2024

Reply from Sunnova

Thank you, Anitra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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Rachel Lee Boston, MA

I liked the quick install and the knowledge of the installers. I didn't like the wasted time and sunlight for turn on 2 months time

2 years ago

Reply from Sunnova

Thank you, Rachel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

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Victor McDonnell Las Vegas, NV

Took too long for install. Many things went wrong between nvenergy, titan and Sonnova, thank God we were assigned a professional project mgr that cared about her client.

2 years ago

Reply from Sunnova

Hi Victor, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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Jacob Pearce CA

I never got to set up payment account or switch electric providers. On top of all that, Lunio, my solar technicians have received and order by the city to shut off my second array (Sunnova) so I am once again depending on the grid and paying for it. Contact me again at the number this link was sent to, help me sort this out, and I'd be willing to ammend my review.

2 years ago

Reply from Sunnova

Hello Jacob Pearce, We apologize for the experience you've had. Feel free to reach us via email at Customerservice@sunnova.com in order to further assist or answer any questions.

Oct. 5th, 2023

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Debbie Corvin Port Charlotte, FL

2 years ago

Reply from Sunnova

Thank you, Debbie! We appreciate your review. We value our customers and appreciate the time you took to share your experience. If you have any additional questions, please contact us at (866) 786-6682

Oct. 2nd, 2023

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Sheila white Avon, NC

Every person involved along the way was professional, friendly, courteous, knowledgeable, and a pleasure to do business with.

2 years ago

Reply from Sunnova

Greetings Sheila White , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 4th, 2023

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Dolores Martinez Arlington, TX

The representative was courteous and presented himself professional The gentleman that installed the unit was thorough

2 years ago

Reply from Sunnova

Hello Dolores Martinez, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 2nd, 2023

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Sylvia A Romero Santa Fe, NM

Very Professional kind on the phone and they know their stuff they have been with me the whole way and always give correct answers.

2 years ago

Reply from Sunnova

Greetings Sylvia A. Romero, and a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 2nd, 2023

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Mike Freire (Little mike) New Bedford, MA

Excellent customer service customer is actually treated with respect and the company treats the customer like they actually care about the customer

2 years ago

Reply from Sunnova

Mike Freire , Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Sep. 28th, 2023

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Pedro Pedroza

I like the service,and the profesional staff. Its a good system. Also help me a lot when the electricity and when the outbreack.

2 years ago

Reply from Sunnova

Pedro Pedroza, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Sep. 28th, 2023

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Michael Moore Yucaipa, CA

Sun nova is great, some of subcontractors are struggling, and Edison is holding up everything they can in order to keep profits up.

2 years ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Sep. 28th, 2023

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Robert Hollingshead Trenton, NJ

The installers were professional and keep the property clean and they were finished a couple of days. They were well organized

2 years ago

Reply from Sunnova

Thank you, Robert! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Shirley Fournier

The whole organization is very well established and their people work together very well in order to deliver an overall great product!

2 years ago

Reply from Sunnova

Thank you, Shirley! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Sunnova Customer 3987

Terrible. Very disorganized. Poor communication and follow-through. Most team members seem to care about helping, but the organization’s behaviors/actions come across as apathetic. No replies at times. Process, troubleshooting and activation only moved forward due to homeowner being proactive. Value of this purchase and service are still to-be-determined (not enough usage time).

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. If you have any questions or concerns, please contact us at customerservice@sunnova.com. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Sep. 27th, 2023

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Luis Reynaldo De Jesus Matos

It has different types of products to acquire the requested equipment. Also the kindness and disposition of its employees.

2 years ago Edited September 27, 2023

Reply from Sunnova

Thanks for reaching out to us, Luis. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 27th, 2023

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Ellen Villani Greenfield, MA

We're glad we chose Sunova and have no regrets. We are curious as to when we'll receive our referral check. We have signed the tax doc already.

2 years ago

Reply from Sunnova

Thank you, Ellen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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rosemarie paciullo Whiting, NJ

From my first meeting to discuss the possibility of solar to installation and present, the people and all the processes went without a bump.

2 years ago

Reply from Sunnova

Thank you, rosemarie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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normapoo58 San Bernardino, CA

There’s really not much that I don’t like whenever I call they take care of whatever I have to ask or whatever I need

2 years ago

Reply from Sunnova

Thank you, normapoo58! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Noel Galarza

Sunnova not only give you a load also you recive Peace in you mind. After the system was installed they’re there to answer any questions

2 years ago

Reply from Sunnova

Thank you, Noel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Michael Virgil Moreno Valley, CA

Sandy A is very knowledgeable and thorough, He made me believe in the product. I am 100 percent satisfied. Thank you guys!

2 years ago

Reply from Sunnova

Thank you, Michael! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Stephan Andreozzi

Customer representatives are very helpful system components are high quality and installation crews are skilled and thorough

2 years ago

Reply from Sunnova

Thank you, Stephan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Vincent Romano Montclair, NJ

I SORT OF HAD SOME DOUBTS ABOUT THE WHOLE SYSTEM, HOWEVER I DECIDED TO GO WITH IT, IT TURNED OUT MUCH BETTER THEN I THOUGHT AND I ALSO GOT A NEW ROOF

2 years ago

Reply from Sunnova

Thank you, Vincent! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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DH Wildwood, NJ

Company has professional staff who explain details from start to finish. I’m very happy with my panels, as they save us money.

2 years ago

Reply from Sunnova

Thank you, DH! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Terry Beaver Lewisburg, PA

Sunnova installed my solar system. It was done quickly and professionally. They are in regular contact, sending informative emails and updates.

2 years ago

Reply from Sunnova

Thank you, Terry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Maria Melendez

Good customer service never has any problem wit Sunnova, installation very good very fast.and pay bill online is so easy

2 years ago Edited September 26, 2023

Reply from Sunnova

Thank you, Maria! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Jody Graves

Ease Honest Patient Prompt Human answers phone and actually returns calls w answers ! And super professional and super kind Unheard of now days

2 years ago

Reply from Sunnova

Thank you, Jody! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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