Sunnova: Read 6,313 User Reviews From Real Homeowners

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Devin Roach Jacksonville, FL

Service techs were very nice, completed the work fast just wish it was done months ago when I had the part at my house for 3 months.

2 years ago

Reply from Sunnova

Hello Devin Roach, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 17th, 2023

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Chip Worrilow

Trinity was here and finished quickly. Impressed with knowledge and friendliness of the crew. Overall a good experience.

2 years ago Edited August 16, 2023

Reply from Sunnova

Hi Chip Worrilow, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 16th, 2023

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gregory mcnabb Savage, MD

I think of Sunnova as more of my finance company.. but as straight forward as I think possible, and responsive to my questions

2 years ago

Reply from Sunnova

Hello gregory mcnabb , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 15th, 2023

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Michael Hullinger Las Vegas, NV

Everyone through the process has been great! We were looking for solar and this company seemed to be the one that we connected with.

2 years ago

Reply from Sunnova

Michael Hullinger, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Aug. 15th, 2023

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Ruben Pimentel Hyannis, MA

good services very helpful thank you, great people And always they have contac with you keep call you and keeping post all the progress

2 years ago

Reply from Sunnova

Hello Ruben Pimentel, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Aug. 15th, 2023

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Angela St Louis, MO

Worst experience ever!! I had an inverter failure and Sunnova was to replace my inverter. Setting an appointment was so frustrating. They kept giving me a date that I would be on vacation. I even changed weekend plans to accommodate one of their dates and they didn’t show up only to find out that I didn’t even need to be here even though I was told by Customer Service I had to be home. Seems like they place more value on new installs than servicing existing customers.

2 years ago

Reply from Sunnova

Hello Angela, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 15th, 2023

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Alex Floyd

The employees showed up and told my wife what they were going to do. They were at my house for around 30 minutes. They left without letting my wife know and left my panels off, so we went a week without our panels working at all. I contacted Sunnova and they were quick to respond, however they were unable to help me and pointed me to Generac to have them fix it.

2 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Alex Floyd. We sincerely apologize for the experience you've had. To provide you with the best service, please send us an email at customerservice@sunnova.com with your system ID or case number; this will help us address your concerns promptly.

Aug. 11th, 2023

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Casey R. Pickett Broomfield, CO

Grateful for the financing! But annoyed over how many times they asked me to sign essentially the same agreement. I think I signed six versions over the year we were working to get this nailed down. Company did not take my time seriously.

2 years ago

Reply from Sunnova

Hello Casey R. Pickett! We appreciate the honest feedback as it it helps us identify areas where we can improve. . We would like to extend our sincere apologies for any inconvenience caused as well. Should you have any concerns or questions, please contact us at 866.786.6682 or via email at customerservice@sunnova.com so we may better assist.

Aug. 10th, 2023

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Gardner Smith Port Washington, NY

I liked everything about this process, beginning with Paul's guidance to how Ian led the installation with professionalism and efficiency.

2 years ago

Reply from Sunnova

Greetings Gardner Smith, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Aug. 3rd, 2023

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J Nurse Clovis, CA

I am so glad i purchased solar! It is so hot in California and i pay so low monthly for solar! It is worth it and paid no money down. So happy!!

2 years ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Aug. 2nd, 2023

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Aaron Reddick

The service people she sent was Curtis helpful and cooperative and concerned. That’s what I was looking for. Thank you.!!

2 years ago

Reply from Sunnova

Thank you for your message, Aaron Reddick. We work hard to make sure the team is swift and helpful in the process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 2nd, 2023

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Bin

DO NOT SIGN UP till you ask how they notify you when your system fails They have an app, website, emails, none of them would let you know when the system fails on you till you get almost $500 utility bill on top of lease fee. System stopped working in middle of May got june utility bill for 175 and July bill for 450, never produced energy for almost 2months. SALES REP TELLS US TO CHECK THE PANEL FOR THE PRODUCTION EVERY DAY. WHO DOES THAT? If system fails customers must be notified VIA APP OR TEXT MESSAGE.

2 years ago

Reply from Sunnova

Hello Bin, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 2nd, 2023

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Rupa Singh CA

Garbage service. The rep who recently helped me was useless and clueless, my issue is still unresolved. I would never go with this company. Unfortunately for me, I had no choice since this solar company came with Lennar; my home builder. I hate this company and would NEVER pick this company on my own. It’s pretty BS that I don’t have a choice in which solar company I want to go with and now I’m stuck with this cheap, nonsense company the builder picked.

2 years ago

Reply from Sunnova

Hello Rupa Singh, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Jul. 31st, 2023

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Tara Lopez Bridgeton, NJ

Approval was fast but to be honest i havent had to make a payment yet to know how the future will be ive only had yous for 10 days

2 years ago

Reply from Sunnova

Hi Tara Lopez, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. Our goal is to make the process of switching to solar as hassle-free as possible. Should an inquiry or issue come about, please feel free to contact us at 866.786.6682 or via email at customerservice@sunnova.com so we may assist.

Jul. 27th, 2023

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Shanna Snow Fairfield, CA

Everything has gone very smoothly and we are even able to combine our systems which were purchased 2 years apart under one billing site!!!!

2 years ago

Reply from Sunnova

Thank you, Shanna Snow! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 24th, 2023

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Doevia Mattei Brandon, FL

My system was up and running on 6/10- your my Sunnova acct showed that is was not installed; it took a month for you to figure out it was on. As of now I cannot se my production on your app, nor do I see a discount on my Teco bill.

2 years ago

Reply from Sunnova

Hello Doevia Mattei, We are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you!

Jul. 19th, 2023

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Kristi Halsted Detroit, MI

If I could give this company negatives stars I would!!! I didn’t even get my solar from them they were just doing warranty work for Generac. Their scheduling system is terrible. We scheduled an apt they never showed, we called to reschedule then never told us rescheduled the service but sent people to our house which we weren’t home. We called to reschedule again they couldn’t give us a date but said they would contact us. They never contacted us but again sent a crew to our house. This company is absolutely terrible

2 years ago

Reply from Sunnova

Hello Kristi Halsted, Thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number for the customer or a system ID. Please know that we take this matter seriously and look forward to resolving it for you.

Jul. 18th, 2023

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Dave

The technicians were very friendly and helpful in explaining the system better giving some good information for operating the system more efficiently

2 years ago

Reply from Sunnova

Thank you, Dave, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Jul. 17th, 2023

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Luis Loyola Houston, TX

Exeptional customer service. At the time to request a service, they responded promptly and efficiently. Great service.

2 years ago Edited July 17, 2023

Reply from Sunnova

Hi, Luis Loyola! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 17th, 2023

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Dr Matt Phillips Austin, TX

They warrantied the inverter. They did a great job. They were easy to communicate with and very very skilled installers. Highly recommend.

2 years ago Edited September 12, 2023

Reply from Sunnova

Thank you for your message, Dr. Matt Phillips. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 17th, 2023

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doug linda bailey Cape Coral, FL

They do a great job everything has been just as they said it would be. Very easy to work with and they have great customer service.

2 years ago Edited July 17, 2023

Reply from Sunnova

Hello doug linda bailey, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jul. 17th, 2023

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Carmen Rivas Cambridge, MA

Great customer service skills. Friendliness Accommodating, always available to help with dates and times with any questions I had.

2 years ago

Reply from Sunnova

Hello Carmen Rivas, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jul. 15th, 2023

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Jeff Greene

I have no worries about the quality of materials and installation. Winter time is harder than the summer. But I enjoy the service.

2 years ago Edited March 21, 2024

Reply from Sunnova

Hi Jeff Greene! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Juan Perez

Fast service and Reliability; keep customers well inform at all times. Will recommend this company without hesitation.

2 years ago Edited September 15, 2023

Reply from Sunnova

Hello Juan Perez, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jul. 10th, 2023

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Clement Johnson Houston, TX

Professionalism, keeping me up to date with updates. Never had to worry about the product they were selling and the quality of their work.

2 years ago

Reply from Sunnova

Hello Clement Johnson! It is a great honor to be told our team was professional and keeping you notified as necessary. We hope to continue the same professionalism; should you ave any issues, please contact us at 866.786.6682 or via email at customerservice@sunnova.com.

Jul. 5th, 2023

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Linda Churchill York Village, ME

Painless they took care of everything I didn't even know I was up and running until I got a phone call telling me so so that's good

2 years ago

Reply from Sunnova

We're happy to know everything was handled swiftly and easily, Linda Churchill. Thank you for becoming an energy saving with Sunnova!

Jul. 5th, 2023

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Gerald Jones Lewisville, TX

Got our solar system 😎 installed, easy financing and easy to work with. Can see my output in total or individually.

2 years ago

Reply from Sunnova

Hello Gerald Jones! We are so happy to hear that your experience reflects what we strive for. Thank you for your positive feedback, and welcome to the Sunnova Family!

Jul. 3rd, 2023

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Alcimar Moraes Jacksonville, FL

I cannot complain until right now,the company worked very well and the salesmen Tyler S desert a promotion,he is EXCELLENT.

2 years ago

Reply from Sunnova

Thank you, Alcimar Moraes! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 3rd, 2023

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Mike T Cambridge, MA

It was a very easy process from the proposal to the installation and to turn it on. Now I just sit back and enjoy the savings.

2 years ago

Reply from Sunnova

Hi Mike T! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 29th, 2023

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Yolanda Newhall, CA

Employees were nice disliked the process/ installation. Took longer than a day to complete parts had to be left in my garage overnight. When the crew got done no communication. No pictures of roof. How do I know if it was done correctly. No communication on when it would start. Too many unanswered questions.

2 years ago

Reply from Sunnova

Hello Yolanda, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Jun. 28th, 2023

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Barbara Abbott Wesley Chapel, FL

Was very happy with everyone. They let me know every step of the way. They also kept in touch after everything was completed..

2 years ago

Reply from Sunnova

Hello Barbara Abbott , We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jun. 23rd, 2023

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Suzanna Hummel Baltimore, MD

The servicemen were wonderful, friendly, professional, and efficient. I would have appreciated a little more notice that they were coming and what they were doing.

2 years ago

Reply from Sunnova

Hi Suzanna! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Suzanne H Forney, TX

Very communicative, respectful, and courteous. They did everything in a very timely manner and kept me informed through the whole process!

2 years ago

Reply from Sunnova

Hi Suzanne! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Julio Baez New York, NY

2 years ago

Reply from Sunnova

Hi Julio! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Teresa Crego Ephrata, PA

My system was just installed and I’m getting feedback. As of 3 wks in I'm completely satisfied. I really like the APP!

2 years ago

Reply from Sunnova

Hi Teresa Crego! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Eric Poindexter Houston, TX

The salesmen were very informative about the knowledge of their product The gave us alot of information and answered all our questions

2 years ago

Reply from Sunnova

Hi Eric Poindexter! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Dinesh Ramprasath CA

Sunnova is great and efficient product in market comparable to others, my friends have issues in different solar company but Sunnova doing great

2 years ago

Reply from Sunnova

Hi Dinesh Ramprasath! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Heather

It took them over 6 months from the time the started construction to get it turned out. They have zero costumer service. When you call the phone number to get help it says to text instead. With the text system, you will deal with a different person each time.

2 years ago

Reply from Sunnova

Hello Heather, We are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? *AM*

Jun. 12th, 2023

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Heidy Williams Landing, NJ

Great work! I completely recommend this company. Excellent customer service, professional employees, excellent results and clean work.

2 years ago

Reply from Sunnova

Thank you, Heidy Williams! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *CP

Jun. 12th, 2023

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Adam Cohen Wethersfield, CT

Great organization to do business with. Going solar has already saved us hundreds compared to last year before we had solar.

2 years ago

Reply from Sunnova

Hello Adam Cohen, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP

Jun. 13th, 2023

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Linda Solomon Wolcott, CT

Taylor M was an amazing sales rep, trustworthy, and helpful! Justin was extremely competent and we are so happy he was in charge of the install!

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Linda Solomon! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CP

Jun. 13th, 2023

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German DelValle St. Cloud, FL

very high-quality products to serve the community thanks for all the help during the process of electrification of my property.

2 years ago

Reply from Sunnova

Hi German DelValle! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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crw

Personality of rep and erase of understanding the system as he explained the technology, energy factors, and financial aspects.

2 years ago Edited June 7, 2024

Reply from Sunnova

Hi crw! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 13th, 2023

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Loti T Brookfield, CT

I’m very happy with Sunnova solar program The sales associate and the construction team were very professional. Highly recommend

2 years ago

Reply from Sunnova

Hi Lori! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 13th, 2023

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LYMAN DAIGLE New Milford, CT

Excellent company to deal with. Very helpful when it comes to any questions you might have. Would recommend to everyone interested in solar

2 years ago

Reply from Sunnova

Thank you for your note, Lyman. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! ~AG

Jun. 12th, 2023

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Josed Cruz-VÁzquez

The selling team was great. The Installation Team was great. The final inspection took longer than expected but finally, it worked out well.

2 years ago

Reply from Sunnova

Hi Josed. We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Becky Perez

The services rendered were quick, professional and installation was performed in less than 2 months. Very happy with their services.

2 years ago Edited June 12, 2023

Reply from Sunnova

Hi Becky Perez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Patty Lyons

Highly recommend. They deliver what they tell you. Savings on utilities are unbelievable ! Highly recommend sales rep Kevin O’Connor

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Patty Lyons! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CP

Jun. 12th, 2023

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Susan Willimantic, CT

Sunnova was easy to work with, efficient, and did exactly as they claimed they would. Great experience! Thank you, Sunnova!

2 years ago

Reply from Sunnova

Hi Susan! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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WALTER TORREZ Washington, DC

I really recommend solar panels to single family homes owners ! I have save money in electricity bills, specially in summer time

2 years ago

Reply from Sunnova

Hello Walter Torrez, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 12th, 2023

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