Sunnova: Read 6,313 User Reviews From Real Homeowners

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Veronica Lewis

Excellent solar panel company, I recommend it to everyone, even my relatives who have already selected Sunova, they are satisfied.

2 years ago

Reply from Sunnova

Thank you, Veronica Lewis! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Jan. 25th, 2023

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Joseph Cocuzzo

The experience we have had with Sunnova has been great. Everyone was professional and courteous. I would highly reccommend them.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Joseph Cocuzzo! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DMS*

Jan. 18th, 2023

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Chang Ha Hayward, CA

I am very disapointed that your monitoring system shows only ONE day of lifetime before it went down. Still it is down and I was told you will look at issue on Jan 10, 2023. Big promise and no followthrough. The system turn on 21 of Dec last year and worked only one day before it went down.

2 years ago

Reply from Sunnova

*Due to phone panel issues 12/15/2022 preventing phone calls to customers in PR, an email update was sent to the customer.

*Please review FSL-WO-0000371009 opened 10/14/20222 for any updates regarding pending RMA status

**REMINDER - remember to check the sent emails for the customer who needed rescheduling
Hello Chang Ha, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^JE

Jan. 4th, 2023

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acl Waipahu, HI

Sunnova is a great company - I feel there's transparency and efficiency with Sunnova and their partners, like Malama Solar.

2 years ago

Reply from Sunnova

Hello acl, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Dec. 27th, 2022

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Danny Burns Plano, TX

Great Service! And nowadays, this is rare. The install was done by professionals and the City of Plano passed inspection on the first appointment!

2 years ago Edited December 22, 2022

Reply from Sunnova

Hello Danny Burns, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LS*

Dec. 27th, 2022

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Kelly Baptista Magalia, CA

Communication with Premier Solar was terrible. Installation of tesla battery took forever. I asked for explanation of monitoring system and I was told to look at the app, but the app was confusing. I finally called and requested someone come and talk to me and show me how it works. And, I am no dummy

2 years ago

Reply from Sunnova

Hello Kelly Baptista, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. +KL

Dec. 20th, 2022

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Somjira Namarsa San Antonio, TX

Sunnova does not have a streamline process. We received email from one person but when we call back, it’s usually 3 other people we have to talk to who may or may not be in the loop of the information discussed previously. Long waits, weeks, to receive call back or updates. By far, this was one of the worst company to communicate with in my life!

2 years ago

Reply from Sunnova

Hello Somjira Namarsa, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? *DMS*

Dec. 19th, 2022

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Harry Ureña Bridgeport, CT

Great customer experience. So professional. They guide you step by step during the process to become energy efficient and free.

2 years ago

Reply from Sunnova

Thank you, Harry Ureña! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Dec. 19th, 2022

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Lisa Mucciaccio Attleboro, MA

Great Company, Easy to understand, Transparent, does all the work for you, while you help the energy crisis and save money in your home

3 years ago

Reply from Sunnova

Hi Lisa Mucciaccio! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! *XR*

Dec. 2nd, 2022

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David Stender Bloomfield, CT

system looks good, installation was clean and quick, customer service was top notch and the rep explained everything very clearly.

3 years ago

Reply from Sunnova

Hello David, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EB*

Nov. 29th, 2022

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Bad experience Hacienda Heights, CA

Jeremiah great in every aspect the rest of the team garbage many lies example saying the wait was because of safety labels being sent found out by installer they have them on truck at all times then saying installing got hurt wanted to wait another month when a got a lawyer to terminate contract someone was out next day horrible 3 mont experience would not recommend anyone to do business with this group Jeremiah did everything he said he would do installers great the rest of the team horrible customer experience

3 years ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.HV

Nov. 23rd, 2022

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Rainer R Shelton, CT

+ Very good financing rate. + Experienced contractor Skyline, complex job completed in one day + Top rated panels - Included production guaranty is worthless

3 years ago

Reply from Sunnova

Hello Rainer R, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *XR*

Nov. 21st, 2022

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J Berardelli Pittsburgh, PA

My experience is great to this time. I have nothing bad to say. It is everything I have been told it would be. Thank you for a trouble free system.

3 years ago

Reply from Sunnova

Hello J Berardelli, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DMS*

Nov. 14th, 2022

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Brian Haug Davenport, FL

Horrible company. My solar has not worked for 3 months. No communication. Got assigned a resolution specialist, who doesn't respond either. They take the solar incentive from the government and then don't care if it works or not. DO NOT lease from them as you are stuck paying a lease + your full electric bill when it doesn't work. They will claim they have no techs to send out, however they are in my neighborhood every week installing NEW panels.

3 years ago

Reply from Sunnova

Hello Brian Haug, thank you for bringing this to our attention. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DMS*

Nov. 7th, 2022

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Iris Ethington Trenton, NJ

i need a new roof on my home for panels are causing leak. i called to have them remove the panels so I can replace my roof. I assumed these panels from a home purchase in January 2022. We had heavy rain and which caused leaking. I was told by three roofing professionals that the solar panels are the reason for the leak . nI have a roofer ready but Sunnova tells me I have to pay to take their panels off my roof and put them back on.!!! Still fighting that!

3 years ago

Reply from Sunnova

Hello Iris Ethington, thank you for bringing this to our attention. We will like to help, if you can send an email to resolutions@sunnova.com with you system ID and a phone number. **MV

Nov. 4th, 2022

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Jorge Valentin

Very good company we have never had problems with communication and service. They have always been very diligent, and we would recommend them 100%

3 years ago

Reply from Sunnova

Thank you, Jorge Valentin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DZ*

Oct. 25th, 2022

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Own-2garden_Sheds Mount Holly, NJ

Email communications were thorough, explaining each phase of installation. We were copied in on all communications during the process.

3 years ago

Reply from Sunnova

Hello, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 24th, 2022

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Belen Rios Garcia

Excellent service, during Hurricane Fiona and after it, the entire team worked excellent. Very satisfied with the service.

3 years ago Edited October 24, 2022

Reply from Sunnova

Thank you for sharing your positive feedback, Belen Rios Garcia! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 24th, 2022

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Martin Rivero Hyannis, MA

Not high pressure. Work was performed as planned. Slight snag, but Sunnova made good. Only regret that I couldn't get enough to covert from gas.

3 years ago

Reply from Sunnova

Thank you, Martin Rivero! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LS*

Oct. 21st, 2022

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Carlos J Vazquez

Excellent. Got a lot of info from them about everything that covers service warranty and equipment. Straight forward Company.

3 years ago

Reply from Sunnova

Hi Carlos J Vazquez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

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George B Clovis, CA

The best thing is that they monitor system output and if the panels do not meet expected output they give me a credit. There is nothing I don't like.

3 years ago

Reply from Sunnova

Hi George B! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

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Scott Alboum Trenton, NJ

What I like best about the company is their level of professionalism when planning my system and when they did the install.

3 years ago

Reply from Sunnova

Thank you for your note,Scott Alboum. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Oct. 21st, 2022

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Daniel Goncalves Trumbull, CT

I have had Sunnova for over 3 years now, trust me you do not want to be apart of this club. We have not not been able to produce solar since spring time we have reached out and emailed over a dozen times with no response than Adriel G in there resolutions department assured me we would get this resolved that was 5 weeks ago and he has yet to return a phone call or email

3 years ago

Reply from Sunnova

Hello Daniel Goncalves, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? *LS*

Oct. 4th, 2022

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Thomas Worsley Fall River, MA

Never had any problems with the system or customer service. I am saving money, and after all, in today's economy that's huge.

3 years ago

Reply from Sunnova

Hello Thomas Worsley, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Sep. 30th, 2022

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Diane Union, NJ

After Sunnova returned my call, regarding the length of time for my closing nothing changed. All information was submitted to them with confirmation they received, which they denied. If I hear after each piece of information sent , it will take 3-5 days to review I’m going to scream. All information started on 7/28/22 with ALL representatives giving all wrong information. Tired of hearing, I’m sorry and will expedite. Which is never done, as I’m still waiting for this incompetent company to get the paperwork done. Shame on you!!! Extremely dissatisfied.

3 years ago Edited September 1, 2022

Reply from Sunnova

Hello Diane, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 29th, 2022

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Lisa Anderson Lake Charles, LA

I only gave 3 stars because I'm just getting setup and started with my Solor panels. I received emails with communication about the process and how it all works so I guess I'm just waiting to see what happens now..

3 years ago

Reply from Sunnova

Thank you for sharing your feedback, Lisa Anderson! We are thrilled you made the decision to go solar. If you have any questions regarding your system we are more than happy to help! ^AG

Aug. 29th, 2022

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Pascal Deneuve Mariposa, CA

We love it. We still trying to understand why we did not go solar before. Last year between June and July we spent 1600$ This year nothing Amazing

3 years ago

Reply from Sunnova

Hello Pascal Deneuve , we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

Aug. 26th, 2022

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TheLarz Voorhees Township, NJ

Salesperson from Trinity told us he would stay on top of everything. That didn’t happen internal people at Trinity said they would do things that never happened. I got involved with the local utility company to get us a new meter and get turned on. Even with it being turned on we have no idea if it’s doing anything because your app is telling us to zero. I was told I would get some kind of login for an app called “ my solar edge” . That didn’t happen. The only thing that happened was I pay $15,000 for a new roof.

3 years ago

Reply from Sunnova

Hello TheLarz, we are sorry to hear you been having issue with your solar system.
Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?*LS*

Aug. 25th, 2022

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Latoya Golfin

I just started my solar experience and I have to say it is going good so far. Thank you Sunnova for letting me own my own energy!

3 years ago

Reply from Sunnova

Thank you for your note, Latoya Golfin. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Aug. 25th, 2022

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Eric Anderson Ocho Rios, 06

There technicians were very knowledgeable. However the communication between the different parts of the service with the customer could be improved.

3 years ago

Reply from Sunnova

Hello Eric Anderson, we appreciate your feedback. We are thrilled you have made the decision on going solar! **MV

Aug. 22nd, 2022

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Kristen Kozatek Rehoboth, MA

Absolutely horrible customer service. I have never come across customer service this horrible in my life. My husband and I have tried using the portal and have spent numerous hours calling Sunnova to try and get something resolved, and still nothing. This is not just a customer ranting. This is a person sending other people out there a warning of what they will be dealing with if they choose this company for their solar. This has interfered with our everyday work lives, and we have lost money due to their lack of help. I DO NOT recommend.

3 years ago

Reply from Sunnova

Hello Kristen Kozatek, we are sorry to hear that. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?*LS*

Aug. 22nd, 2022

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Diane Molina Coos Bay, OR

I was pleased with the service and a happy with the product so far. I don’t understand the whole process and did get a little irritated but it worked out well.

3 years ago

Reply from Sunnova

Thank you for sharing your story Diane Molina! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 18th, 2022

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William Frederick Cape May, NJ

I am tired of the run around I get from Sunnova. I get estimated readings 7 or 8 days straight I send a e-mail and they get fixed(?) I have estimated readings from months passed that still have estimated readings. But I am told my system is working fine ,why then the estimated readings?? Sunnova does not have an answer they blame the weather or anything else they can think of … This company does not even earn one star, maybe a -2stars Sure wish someone could help with this issue Bill Frederick VERY DISSATISFIED SUNNOVA CUSTOMER

3 years ago

Reply from Sunnova

Hello William Frederick, thank you for bringing this to our attention. Could you send an email to resolutions@sunnova.com with your system ID?**MV

Aug. 17th, 2022

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david smith Brooklyn, NY

My solar panel system installation and performance so far is excellent. Sunnova is very good at giving you what was ordered by the consumer.

3 years ago

Reply from Sunnova

Hello David Smith, we appreciate your feedback. Thank you for being part of Sunnova! **MV

Aug. 15th, 2022

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Kevin White Philadelphia, PA

I was explained about the company and Solar well. They were honest and carried out everything as promised. Professional.

3 years ago

Reply from Sunnova

Hello Kevin White, thank you for the feedback. Welcome to the Sunnova family! ** MV

Aug. 15th, 2022

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George S San Diego, CA

The installers that installed were fast and great, Got it approved fast. The system is wonderful. No problems. Thank you

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, George S.! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 2nd, 2022

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B Santos Muncy, PA

Very professional and prompt attention Very hard working crew who conducted the install All staff I dealt with were great!

3 years ago

Reply from Sunnova

Hello B. Santos , thank you for the kind words. Welcome to the Sunnova family! ^AG

Jul. 26th, 2022

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Errica Tampa, FL

Great company! Easy to understand process. Everything was seamless from start to finish. Recommend to anyone who wants to save money!!!

3 years ago

Reply from Sunnova

Hello Errica , thank you for the kind words. Welcome to the Sunnova family!^AG

Jul. 20th, 2022

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King Made Ontario, CA

Great experience got my solar panels installed and now saving money on my electric bill. Solar panels look great on my roof.

3 years ago

Reply from Sunnova

Hi King Made! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Jul. 18th, 2022

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Hank Zackin Manahawkin, NJ

Great knowledgeable and professional representative. Prompt response to questions. Good follow-up and monitoring of accounts

3 years ago

Reply from Sunnova

Hi Hank Zackin, thank you for your positive words. Thank you for being part of our family here at Sunnova! **MV

Jul. 15th, 2022

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Marily Fuller Naples, FL

They helped me by walking me through steps of what I needed to do and gave me reassurance that this was a good idea and help set up my accounts

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Marily Fuller! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jul. 15th, 2022

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AL IL

Panel caused a leak in my roof. Instead of 3-5 days to get a response to my claim, it took 12 days and only because I called to get an update after having escalating the case a week prior to no avail. My warranty expired (only 1 year apparently) and now I have to wait 1 to 2 weeks to get a quote to have someone remove the panels while the roofer does the necessary repairs. Still no resolution and no end in sight.

3 years ago

Reply from Sunnova

Hello AL, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to resolutions@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *LS*

Jul. 14th, 2022

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donna carter Oceanside, CA

they came in and did what they said they would do in a timely manor, they stayed in commutation with us. every body was very professional.

3 years ago Edited June 23, 2022

Reply from Sunnova

Thank you for sharing your positive feedback, Donna Carter! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 23rd, 2022

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Lorie Brown San Francisco, CA

Well I don't have much to say it's that I love my pg&e bill $00000 dollar's I'm loving it my cool Air and the heat is on ❤️

3 years ago Edited June 23, 2022

Reply from Sunnova

Hello Lorie Brown, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 23rd, 2022

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Gwen Shaw Waco, TX

They were honest. They did the things that they said they would do. They were on schedule with all of the steps to the finish line.

3 years ago

Reply from Sunnova

-Hello Gwen, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jun. 16th, 2022

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Eric Smith New Milford, CT

Everyone was very friendly and helpful. The panels look great and allow me to power more things (like my pool) and pay less.

3 years ago

Reply from Sunnova

Hello Eric, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jun. 8th, 2022

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Donnamarie Hoga Foxborough, MA

It’s a win win Solar panels. I have not had a bill with my electric company for two months that has never happened in 53 years.

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Donnamarie Hoga! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 6th, 2022

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Lori Smith Peoria, AZ

Sunnova has provided me with very good service and provided information that gave me the best contract in order to purchase my solar.

3 years ago

Reply from Sunnova

Hello Lori Smith, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 3rd, 2022

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Jacquie Deltona, FL

Call to speak with rep regarding my first bill as to why I received a bill only having the service for 4 bills and was advised you were told you would get a bill from sunnova and duke , however I was never told it would generate a bill a month in advance, your customer service representative definitely turned me off from your company for my first impression of your company

3 years ago

Reply from Sunnova

Hello Jacquie, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. +EC

May. 31st, 2022

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Candido Sanchez Pioneer, CA

Solar system was installed in the timing manner. Service to date has been great. I'm looking forward to a long relationship.

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Candido! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! +EC

May. 31st, 2022

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