Sunnova: Read 6,315 User Reviews From Real Homeowners

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William Frederick Cape May, NJ

I am tired of the run around I get from Sunnova. I get estimated readings 7 or 8 days straight I send a e-mail and they get fixed(?) I have estimated readings from months passed that still have estimated readings. But I am told my system is working fine ,why then the estimated readings?? Sunnova does not have an answer they blame the weather or anything else they can think of … This company does not even earn one star, maybe a -2stars Sure wish someone could help with this issue Bill Frederick VERY DISSATISFIED SUNNOVA CUSTOMER

3 years ago

Reply from Sunnova

Hello William Frederick, thank you for bringing this to our attention. Could you send an email to resolutions@sunnova.com with your system ID?**MV

Aug. 17th, 2022

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david smith Brooklyn, NY

My solar panel system installation and performance so far is excellent. Sunnova is very good at giving you what was ordered by the consumer.

3 years ago

Reply from Sunnova

Hello David Smith, we appreciate your feedback. Thank you for being part of Sunnova! **MV

Aug. 15th, 2022

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Kevin White Philadelphia, PA

I was explained about the company and Solar well. They were honest and carried out everything as promised. Professional.

3 years ago

Reply from Sunnova

Hello Kevin White, thank you for the feedback. Welcome to the Sunnova family! ** MV

Aug. 15th, 2022

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George S San Diego, CA

The installers that installed were fast and great, Got it approved fast. The system is wonderful. No problems. Thank you

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, George S.! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 2nd, 2022

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B Santos Muncy, PA

Very professional and prompt attention Very hard working crew who conducted the install All staff I dealt with were great!

3 years ago

Reply from Sunnova

Hello B. Santos , thank you for the kind words. Welcome to the Sunnova family! ^AG

Jul. 26th, 2022

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Errica Tampa, FL

Great company! Easy to understand process. Everything was seamless from start to finish. Recommend to anyone who wants to save money!!!

3 years ago

Reply from Sunnova

Hello Errica , thank you for the kind words. Welcome to the Sunnova family!^AG

Jul. 20th, 2022

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King Made Ontario, CA

Great experience got my solar panels installed and now saving money on my electric bill. Solar panels look great on my roof.

3 years ago

Reply from Sunnova

Hi King Made! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Jul. 18th, 2022

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Hank Zackin Manahawkin, NJ

Great knowledgeable and professional representative. Prompt response to questions. Good follow-up and monitoring of accounts

3 years ago

Reply from Sunnova

Hi Hank Zackin, thank you for your positive words. Thank you for being part of our family here at Sunnova! **MV

Jul. 15th, 2022

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Marily Fuller Naples, FL

They helped me by walking me through steps of what I needed to do and gave me reassurance that this was a good idea and help set up my accounts

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Marily Fuller! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jul. 15th, 2022

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AL IL

Panel caused a leak in my roof. Instead of 3-5 days to get a response to my claim, it took 12 days and only because I called to get an update after having escalating the case a week prior to no avail. My warranty expired (only 1 year apparently) and now I have to wait 1 to 2 weeks to get a quote to have someone remove the panels while the roofer does the necessary repairs. Still no resolution and no end in sight.

3 years ago

Reply from Sunnova

Hello AL, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to resolutions@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *LS*

Jul. 14th, 2022

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donna carter Oceanside, CA

they came in and did what they said they would do in a timely manor, they stayed in commutation with us. every body was very professional.

3 years ago Edited June 23, 2022

Reply from Sunnova

Thank you for sharing your positive feedback, Donna Carter! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 23rd, 2022

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Lorie Brown San Francisco, CA

Well I don't have much to say it's that I love my pg&e bill $00000 dollar's I'm loving it my cool Air and the heat is on ❤️

3 years ago Edited June 23, 2022

Reply from Sunnova

Hello Lorie Brown, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 23rd, 2022

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Gwen Shaw Waco, TX

They were honest. They did the things that they said they would do. They were on schedule with all of the steps to the finish line.

3 years ago

Reply from Sunnova

-Hello Gwen, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jun. 16th, 2022

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Eric Smith New Milford, CT

Everyone was very friendly and helpful. The panels look great and allow me to power more things (like my pool) and pay less.

3 years ago

Reply from Sunnova

Hello Eric, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jun. 8th, 2022

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Donnamarie Hoga Foxborough, MA

It’s a win win Solar panels. I have not had a bill with my electric company for two months that has never happened in 53 years.

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Donnamarie Hoga! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 6th, 2022

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Lori Smith Peoria, AZ

Sunnova has provided me with very good service and provided information that gave me the best contract in order to purchase my solar.

3 years ago

Reply from Sunnova

Hello Lori Smith, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 3rd, 2022

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Jacquie Deltona, FL

Call to speak with rep regarding my first bill as to why I received a bill only having the service for 4 bills and was advised you were told you would get a bill from sunnova and duke , however I was never told it would generate a bill a month in advance, your customer service representative definitely turned me off from your company for my first impression of your company

3 years ago

Reply from Sunnova

Hello Jacquie, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. +EC

May. 31st, 2022

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Candido Sanchez Pioneer, CA

Solar system was installed in the timing manner. Service to date has been great. I'm looking forward to a long relationship.

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Candido! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! +EC

May. 31st, 2022

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Michael Rayner New Bedford, MA

Awful. Got delayed numerous times (took about 6 months from the first date). Kept getting phone calls while I was working despite telling them to email me. 100s of emails that are impossible to keep track of what is important. The install team left a bunch of trash in our yard. My dog ate something they left and got sick and had to go to the vet.

3 years ago

Reply from Sunnova

Hello Michael Rayner, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

May. 23rd, 2022

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Aallen Los Angeles, CA

The agent Danny is really good in explaining and provide asssistance even after his job, follow up and very assuring. Thanks danny

3 years ago

Reply from Sunnova

Thank you for the kind words, Aallen. Welcome to the Sunnova family! ^JD

May. 19th, 2022

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Ellyn Rose Chargualaf

I am still learning about this company and learning the website. I do in fact appreciate that I switch over to solar energy.

3 years ago Edited October 19, 2022

Reply from Sunnova

Hi xxxx! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! *LS*

HiEllyn Rose Chargualaf

Hi Ellyn Rose Chargualaf

Ellyn Rose Chargualaf

Hi Ellyn Rose Chargualaf ! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Oct. 19th, 2022

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Annie Hart Middletown, CT

I rated this company a 5 because I have not had any problems with the solar panels. So far it's working as it was promised.

3 years ago

Reply from Sunnova

Thank you for the kind words, Annie. Welcome to the Sunnova family!. ^JD

May. 2nd, 2022

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Linda Heggan

Not a fan at all one of my controllers has been out for 3 months my electric bills are sky high because of this. I have called every week sometimes 2-3 ties a week trying to get them to come out and repair the controller I have 2 panels working out of 20 ..... When I call all I get is someone whos sitting home with kids in the back ground screaming. theu can't give me any info I'm so over this

4 years ago

Reply from Sunnova

Hello Linda, thank you for bringing this to our attention. We will have one of our agents to reach out to you directly to address your concerns. Thank you. ^JD

Jan. 6th, 2022

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Chris Dinger Aliquippa, PA

I was told I was going to buy the solar system. I was tricked into signing a lease agreement. When I caught the word lease on the monthly bill I contacted sunnova. They tell me I signed the agreement. I did not. They tell me I cannot change the agreement to a buying option because the system is on. They lie to you. You will not get the money and discounts they promise. I put a complaint to the bbb, sunnova is not accredited anymore. I wonder why. They lied to over 500 people in Puerto Rico.

4 years ago

Reply from Sunnova

Hello Chris, thank you for reaching out. We see that you have already spoken to one of our representatives regarding your concerns. Please feel free to reach out to us at resolutions@sunnova.com if you have further questions. Thank you. ^JD

Sep. 16th, 2021

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Jenn Santa Clarita, CA

I have been trying to get a pay off quote but the amount I was sent is more than they quoted me last year. I responded to their email and no response. I call back and all they can do is email legal again to address the issue. No response from them and no one else to talk to. We need to get this paid off but they can’t even address the discrepancy and this is the LEGAL department!

4 years ago

Reply from Sunnova

Hello Jenn, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?MV

Aug. 12th, 2021

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Jack Dowling Waterbury, CT

Worst company I have ever dealt with. They don’t really have any customer service. Just a bunch of foreign workers reading from a script. I’m being charged by Sunnova for solar, that doesn’t work and having to pay an electric bill. This is unacceptable. The worst part is I have contacted customer service over a dozen times, requested a manager and all I’m told is they can’t transfer my call so they will email their manager to call me back. After several months NO CALL BACK. Avoid using this company at all costs. They are non responsive to a problem THEY CAUSED.

4 years ago

Reply from Sunnova

Thank you for your feedback, Jack. Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. Please feel free to send me an email at resolutions@sunnova.com with your contact information, we would have our specialist reach out to you. ^vb

Jul. 20th, 2021

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Marla Kemmler Pittsburgh, PA

After reading these reviews I am glad my experience with them went no further than the sales team. My husband was setting an appointment up with a sales rep. She never spoke to me at all. The day she was suppose to come I received an email from Sunnova with documents attached that were electronically signed with my name. The documents allowed Sunova to do a soft credit check on me. The sales person got my information from my husband then used it to do the check WITHOUT ever contacting me personally. COMPLETELY ILEGAL! Seems like we have spared ourselves a bunch more headaches.

4 years ago

Reply from Sunnova

Hello Mrs. Kemmler, thank you for bringing this to our attention. One of our agents will reach out to you shortly to address this issue. Thank you. ^JD

Apr. 19th, 2021

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Ricardo Colon Lakeland, FL

Horrible customer service. There’s never a supervisor available. I been having issues with my solar system for the second time now. Their incompetence has damage my double wall oven and an inverter AC. I have a week now trying to get Sunnova to approve a tech to come check my system which is failing. Please don’t do business with this company. I am a disable veteran and this worsening my mental health condition.

5 years ago

Reply from Sunnova

Thank you for reaching out, Ricardo. We are very sorry to hear about your experience. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you ^JD

Mar. 22nd, 2021

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Simple Sales Riverside, NJ

Squirells have made a nest and hole underneath solar panel and are now running through the attic. Can't get the roof fixed and nest removed until panels are removed. Sunnova has forbidden me to have my contractor remove them and make proper repairs to my roof. Customer service is requesting that I pay them to install a critter guard as well as incurring costs for temporary removal. Still waiting for Sunnova to get back to me with removal quotes after two weeks.

5 years ago

Reply from Sunnova

Hello Simple, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Mar. 17th, 2021

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CANDY TYRELL Chestertown, MD

To prove the point of their horrible customer service, I received a call the day following my bad review. From a man telling me that someone else would reach out to me and discuss my issues. That didn't happen. Now, 3 weeks later, I get a poorly written email with no name attached saying that they aren't going to do anything. My electric company still says there is an issue. My electric bills are still more than double what they were last year. There has been no resolution or attempted resolution. Do not contract with this company. You will regret it if you ever need assistance.

5 years ago Edited September 14, 2021

Reply from Sunnova

Hello Candy, thank you for reaching out and bringing this to our attention. One of our agents will reach out to you shortly to help address this issue. Thank you. ^JD

Mar. 16th, 2021

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Luz Delia Hernandez Deltona, FL

As of this day 12/2/2020 I haven't seen the saving yet. I'm now paying the solar bill plus another high bill with Duke energy. I either didn't get enough panels or my Duke usage was misquoted. Not happy with the transition. I talked to the sales person two months ago. She's been calling/emaling and or leaving mess. to whoever is in charge but as of now nothing has been done. I regret doing the change. Not recommending the co. to anyone until the problem gets fixed.

5 years ago

Reply from Sunnova

Hello Luz, thank you for brining this to our attention. One of our agents will reach out to you tomorrow to help get this issue resolved. Thank you. ^JD

Dec. 3rd, 2020

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Beverly S. Mosinee, WI

I reported a leak on my roof since October 14, 2020. It’s now Nov 28, 2020 and I have yet to get my roof checked. I only got a case number and work order assigned. I’m still getting the runaround. Their customer service is horrible. Definitely read the contract or else you’re stuck with a 25 year lease with horrible service and only arbitration, as a customer I have no other choice but get screwed in the process. Not worth it!!!

5 years ago

Reply from Sunnova

Hello Beverly S, we are happy to help. Will you please send us a private email to resolutions@sunnova.com with your system ID and direct phone number? An agent will contact you soon. ^TR

Nov. 30th, 2020

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Laura Farace Las Vegas, NV

Everything was behind schedule due to covid, but the people (except one who wasn't with the company, just an outside contractor) were amazing.

5 years ago Edited September 14, 2021

Reply from Sunnova

Thank you for sharing your story Laura! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Oct. 13th, 2020

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CMarie Elder Jordan Portillo Kapolei, HI

I signed up in October 2019. Waited to January 2020 for install where I was pressured to add panels. I still don't have solar power Sept 2020. There's been @50 wrong contract updates from them delaying my service. I can't recommend them.

5 years ago

Reply from Sunnova

Hello CMarie Elder Jordan Portillo, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number at resolutions@sunnova.com. We'll reach out to you right away to help get this issue resolved.^IS

Sep. 4th, 2020

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Hector & Rosa Cedar Grove, NJ

the service we are getting is terrible the trinity solar salesman told me that our bill we be only $41.00 dollars a month from January to August our bills are $488.00 , $575.00, $673.00 this is a joke our bills have triple after they install this ripoff solar panels. we will not recommend trinity or sunnova solar to my worst enemy. both of this company do not give a straight answer do not solve your problem. we were told by PSE&G that this panel are not generating enough energy to of set our bills. people do your research before you do business with both is this company.

5 years ago

Reply from Sunnova

Hello Hector & Rosa, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll reach out to you right away to help get this issue resolved?^JD

Aug. 24th, 2020

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Stacey Bradley Las Vegas, NV

My solar bill is high. My electric bill is just as high as befor. I call they send power bills fir a year. Say oo ya you are good. B.s. i had 29 yes 29 panels. They took 2 panels off. They deny they did. Still say i have 29 panels. The customer service sucks. You cant get anybody to come service the product. Worst mistake of my life. I pay 180.+ and over 150+ per month in elect. No good. Wish i could get rid of this lame company. They dont ever help or ever try to help when you require information. Sunnova u suck

5 years ago

Reply from Sunnova

Hello Stacey, thanks for bringing this to our attention. We are very sorry to hear about you high electric bills. One of our agents will reach out to you shortly to help get this issue resolved. Thank you. ^JD

Aug. 24th, 2020

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Gopal Dasari Concord, CA

Whole documentation and communication process was excellent! Great work and I am very satisfied with the services so far.

5 years ago

Reply from Sunnova

Gopal, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Aug. 3rd, 2020

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Bill Frederick Cape May, NJ

My solar panels have been operating since October 2018. . Everything was fine till my system stopped working on May 15,2020. It was determined the solar inverter was bad and was told it would take approximately 7 days to replace 4 weeks later Sunnova shows up for install only to find out they had the WRONG PART!!!! Well now here we are July 17 Sunnova says the parts are in BUT they can’t fix till July 30th . THIS IS TOTALLY UNACCEPTABLE!!!! And also Sunnova DOES NOT return phone calls and there is NEVER a supervisor available . Sunnova rates a 0

5 years ago

Reply from Sunnova

Thank you for reaching out, Mr. Frederick. We are very sorry to hear about your experience with your system. One of our agents will reach out to you shortly to help get this issue resolved. Thank you.^JD

Jul. 20th, 2020

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Steve and Karen Hoffman Encinitas, CA

This is the worst Solar Company I have ever used. I have called 4 times now to schedule a repair and every time I am told that they promise someone will contact me to schedule an appointment, but no one has called for three weeks. Just asked to speak with a supervisor and again I got the run around. How can you stay in business when you do not take care of you customers. Would never use Sunnova again.

5 years ago

Reply from Sunnova

Hello Mr and Mrs. Hoffman, thanks for bringing this to out attention. We are very sorry to hear about your experience. One of our agents will reach out to you shortly to help get this issue resolved. Thank you^JD

Jul. 20th, 2020

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Unhappy Clovis, CA

We got solar to help save money, like everyone else. It was put in last year. Our true up was $800.00 this year. Found out that our solar system wasn’t working!😳. We have been making monthly payments just to have panels on our roof that weren’t working. They will not compensate us in any way for their mistake. All we got was an I’m sorry. We also got holes in our kitchen ceiling from their nails.

5 years ago

Reply from Sunnova

Thank you for reaching out. We are very sorry to hear about your experience with production and the holes in the kitchen. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.^JD

Jun. 22nd, 2020

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Carmen Alessi Cape May, NJ

Everything was simple and accessible. The service is professional and friendly. And the product I am enjoying is awesome.

5 years ago

Reply from Sunnova

Thank you for the note, Carmen. Welcome to the Sunnova family!^JD

Jun. 15th, 2020

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L.Gist Corona, NY

I was extremely pleased with the customer service positive attitude and I appreciated all the knowledge as they answered every question

5 years ago

Reply from Sunnova

Thank you for the note, L.Gist. Welcome to the Sunnova Family!^JD

Jun. 15th, 2020

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RICHARD PACE Dallas, TX

WHEN I SIGN UP WITH SUNNOVA ,I WAS TOLD AFTER TWO MONTH I WOULD ONLY BE PAYING SUNNOVA EVERY MONTH. THE AGENT WHO SIGN ME UP LIED TO ME. MY SOLAR BILL IS $84.04 EVERY MONTH, TXU BILL WAS $47.09 .I'M PAYING $132.13 FOR APRIL. I,M PAYING $55.13 MORE THAN I PAYING LAST YEAR. IT'S NOT EVEN SUMMER YET. DON'T USE THIS COMPANY . I WAS NOT TOLL THE FACTS UP FRONT.

5 years ago

Reply from Sunnova

Hello Mr. Pace, thank you for reaching out. We are sorry to hear that this was your experience with Sunnova. One of our agents will reach out to you soon to help get this issue resolved.^JD

May. 19th, 2020

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Laura Kayda Carlisle, PA

Sunnova is a great company to work with. They answered any questions we had quickly and thoroughly. They made our experience going solar so easy.

5 years ago

Reply from Sunnova

Hello Laura Kayda , Thank you for your positive feedback and welcome to the Sunnova family!^OA

Apr. 25th, 2020

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Lindsay Veale Newark, NJ

It was an easy process from start to finish. Really happy with the quote, the design, the installation and now having our system up and going!

5 years ago

Reply from Sunnova

Good morning Lindsay, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Michael White Newington, CT

5 years ago

Reply from Sunnova

Hello Michael White , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^OA

Apr. 7th, 2020

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Snowmannn Frost Dana Point, CA

Sunova pasted a Sunrun sticker on my inverter that states to call a Sunrun number for servive. I contacted the Sunrun number and was told that there was no contract to service my system. I called Sunova about it. The botyon line was if i needed service they Would contact me in a month ir mote to set up a service date! In addition they misrepresented the ammount of solar power the system can produce, it will not match my historical use and bottm line will never save on my overall electric bill. P My recommendation is to avoid this company.

6 years ago

Reply from Sunnova

Hello Snowmann Frost, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Would you please send your contact information to resolutions @ sunnova. com and one of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement. ^JD

Mar. 17th, 2020

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Nancy Antone Clinton, CT

Rick was awesome he walked me through the whole set up all the way to turning it on. We ran into a few issues but the co took care of it at no cost to me

6 years ago

Reply from Sunnova

Good morning Nancy Antone, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

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SAMUEL BIRTH Wildwood, NJ

I'm end very disappointed by trinity people took 3 1/2 months go get in end your system only puts out small of electric I use I'm using 2600 kWh a month your system can only supply maybe 750 kWh there was more room in front of my house. trinity bad design and sells man never told me time it takes to get on I hope I save money but way I see it it will cost me more?🤞think I got screwed we'll see?

6 years ago

Reply from Sunnova

Good morning Samuel, we are sorry to hear that this was your experience with Sunnova. If you could please send us an email with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Mar. 9th, 2020

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Teresa Barnett Lancaster, PA

Sunnova made solar affordable for us! Easy to work with and always a step ahead on customer service. We highly recommend Sunnova!!!

6 years ago

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