Sunnova: Read 6,313 User Reviews From Real Homeowners

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Bill Cypress, CA

My system went down on July 12, 2019. I did not get a call from Sunnova. I contacted Sunnova about a week later and have been getting the run around since. In 2 days it will be ONE (1) MONTH since my system stopped working. I am tired calling Sunnova. All they do is to give me a case number. I have two (2) case numbers but a NON-working system. Who is going to pay my power bill? I use to encourage my neighbors to get a Sunnova system. No longer. I will let them know about the lousy customer service. So sorry I ever got this system.

6 years ago

Reply from Sunnova

Good Morning Bill, Thank you for bringing this to our attention. Could you please send us a message with your system id/phone number where we can reach you?. We will look into this right away. Thank you^MP

Aug. 12th, 2019

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Gerald Errickson Buena, NJ

Customer service gets us answers quickly. Installation of the solar system was easy. The auto-payment feature is simple.

6 years ago

Reply from Sunnova

Good Morning Gerald, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Paula Haywood Saint Albans, NY

The price for the service is awesome; almost 200% less than what I paid for delivery and service of energy from Con Ed.

6 years ago

Reply from Sunnova

Good Morning Paula, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Clare E Case Waterford, CT

Every person who helped in the final product was knowledgeable and explained the details well. From beginning to finish it was a great experience.

6 years ago

Reply from Sunnova

Good morning Alan, Thank you for your positive feedback and Welcome To The Sunnova Family! ^MP

Jul. 19th, 2019

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Stephanie San Juan Capistrano, CA

My system has been down for a month and a half, I have called multiple times, talked to many reps and a supervisor, was promised a return call from all of them and never got a one! I'm still waiting for my work order to be scheduled, even though it was "expedited" 2 weeks ago! Highly frustrating customer service. I just want my darn panels fixed!

6 years ago

Reply from Sunnova

Thank you for your feedback. Stephanie, I apologize that this was your experience with Sunnova. This is not the typical Sunnova experience. I have reviewed your account and see that a case has been created to address your concerns. One of our Issue Resolution agents will be in contact with you today to ensure that all of your questions and concerns get addressed. ^MO

Jul. 11th, 2019

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Kiran Morganville, NJ

I am a customer for a year. I called multiple times about my production. 18 panels were tripped but they did not even care about my concerns. I called 4 weeks in a row. Nobody ever tried to call back. I called the installer momentum solar who blamed sunova for not giving them a wok order. I would not trust sunova representatives. They were supposed to get back to me but it’s been 2 months , I did not recieve an update or a call. I would not trust their contract at all.

6 years ago

Reply from Sunnova

Good Afternoon Kiran, Thank you for bringing this to our attention. If you could please send us a private message with your System ID/Phone number where we can reach you? One of our agents will reach out to you within the next 2-3 business hours. Thank you^MP

Jul. 8th, 2019

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Jason Murrieta, CA

Horrible company! Avoid Sunnova, there are much better options. I was charged their $300 UCC fee for a total of $600 during a refinance of my home. When I called to correct their mistake I was told they would not be correcting the problem. When I asked how to file a formal complaint, the rep told me she would pass along my sentiments. I said that wasn't good enough I'd like her supervisor's contact information and was denied. I asked to speak with any other representative and was denied. These crooks don't belong in the industry, please don't be fooled the way we were.

6 years ago

Reply from Sunnova

Hello Jason . We would love to assist you with your concerns. Please send a Private message to . So we can look into this right away. Thank You. ^OA

Jul. 5th, 2019

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Anthony Hamboyan Burlington, MA

Not a happy customer at all. My spouse and I have literally spent ( me) a half an hour on the phone just trying to talk to anyone to no avail. My wife called today and was on hold for approximately one hour again could not talk to anyone. Here’s the sad part, we need to change the payment arrangements in your favor so you get paid correctly, yet we cannot reach anyone. We are not happy at all. Payment will cease shortly unless you folks initiate a call immediately.

6 years ago

Reply from Sunnova

Hello Anthony Hamboyan , We are very sorry to hear about your experience with your Customer Service issue. We'll escalate your note to the appropriate department. Can you send us a private message with your system ID and a phone number where we can reach you? ^OA

Jun. 27th, 2019

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Smith Albuquerque, NM

Run, don't walk away from this company! They don't tell you how they are going to install your panels in a way that prevents you from doing any normal maintenance on your roof and how they are going to gouge you when you need your panels moved. $6000 to move panels on a house that's less than 1100 sq. ft. That erases all your savings and far more! Customer service is the WORST! Never call back. Horrible!

6 years ago

Reply from Sunnova

Hello Smith, we are here to help. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank You. ^OA

Jun. 21st, 2019

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Debbie Clark Mifflintown, PA

Overall it was a good experience but someone didn’t submit the correct paperwork for the final inspection and that pushed back my start date of completion.

6 years ago

Reply from Sunnova

Hello Debbie, we are excited to welcome you to the Sunnova Family! We appreciate your feedback. Thank you!^MO

Jun. 12th, 2019

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Douglas Thomsen Shingle Springs, CA

I wish it were possible to give less than a star rating. We have had Sunnova Solar for 5 years and have had nothing but trouble. Not only does the system under perform but the customer service is appalling. My honest opinion is that the company from the top down is only concerned about money and each customer is seen as an inconvenience. In trying to accomplish a very easy task, I have spent no less than 2 hours on hold today.

6 years ago

Reply from Sunnova

Thank you for reaching out Douglas Thomsen. We are very sorry to hear about you had to go through this ordeal. We do appreciate your patience and one of our agents will contact you soon to help get this issue resolve. Thank you^MP

May. 24th, 2019

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Gina wrogg Oakville, CT

The staff at Sunnova were professional at all times. I got the pleasure to talk to a few of the staff. They answered all my questions. Great job.

6 years ago

Reply from Sunnova

Hello Gina, thank you for being a valued customer. Our goal is to provide world class customer service, and your feedback is priceless in our pursuit of customer satisfaction. Welcome to the Sunnova Family! ^MO

May. 17th, 2019

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Richard Chimenti Yaphank, NY

From beginning to date, we have had a great experience. From the sales to the installation everything has been top notch. I have recommended Sunova to many of my friends.

6 years ago

Reply from Sunnova

Thank you for reaching out Richard Chimenti, we value your positive feedback. Our goal is to provide world class customer service, and your feedback is priceless in our pursuit of customer satisfaction. Welcome to the Sunnova Family!^OA

May. 9th, 2019

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Christian Carlo Kissimmee, FL

Horrible! My solar system was installed in January and it took 4 months to start working. Installation on the wall looks horrible stickers everywhere and pipes everywhere. My neighbor installed a solar system with another company and his installation looks so much better than mine. I will never tell friends or family about you guys . You guys been so irresponsible I regret doing this with you guys.

6 years ago

Reply from Sunnova

Thank you for your feedback Christian, we are sorry to hear your installation experience does not reflect what we strive for. We 'll escalate your note to the appropriate department. ^KM

May. 2nd, 2019

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Nora Weed Sandy, TX

This has been a lengthy process and I appreciate how Sunnova has kept me informed of the process and what to expect next.

6 years ago

Reply from Sunnova

Thank you for the note, Nora. We are thrilled that your experience reflected what we strive for. We appreciate the positive feedback! ^MO

Apr. 22nd, 2019

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HILL TERRA Queen Creek, AZ

This has been one of the easiest transactions we have ever completed. The communication throughout has been tremendous. The work was excellent.

6 years ago

Reply from Sunnova

Hello Hill, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear that your experience reflected what we strive for. We appreciate the positive feedback. ^JG

Apr. 9th, 2019

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Kang Lee Yucaipa, CA

Receiving 'not approved' letter from the Home Association Office was not pleasure experience. I phoned one of your agent to add one more panel, totally 10, instead of 9 wasn't reflected some how.

6 years ago

Reply from Sunnova

Thank you for reaching out Kang Lee, a resolutions agent will be contacting you shortly to assist you. Regards, ^KM

Apr. 3rd, 2019

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Ernest Laliberte' South Windham, CT

It seem to take a long time to get installation because of a tree that had to be removed before they would consider doing the job.

6 years ago

Reply from Sunnova

Hello Ernest, we value your feedback and positive review. Welcome to the Sunnova Family! ^KM

Mar. 26th, 2019

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Frank & Claire Lihue, HI

We explained our situation before, and Sunnova replied saying that they will have someone contact us. We did get a phone call, but we did not resolve our problem. Our roof is still leaking, no one came to assess and fix our roof and no one has even called after the ONE time they called to see what was going on. We are going to be contacting someone to legally help us already. We've been dealing with this problem since November of 2017

6 years ago

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Aquarius1963 Methuen, MA

I would give them no stars but not an option. I have had trouble with my solar system about year after it was installed. I am paying for the equipment and it is not producing as promised. I pay them $77 + Electric Company 350 + per month I need a good lawyer, customer service is less than desirable to deal with as well no follow up; was under husband's name and they wouldn't talk to me until after he lost his job and they me to pay...

6 years ago

Reply from Sunnova

Thank you for reaching out Aquarius1963, We would like to review your account and address your questions. Could you please send us a private message or email to with your system id and contact information where we can reach you?

Oct. 17th, 2018

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Jeanette P Selden, NY

I wish we would have never went with Sunova. Have only been with them for less then a year and between the electric bill and sunova bill we are paying double in electricity then previous year. They so call have sent or will send someone over to check solar but still no improvement. Only maybe the first 2 months our bill looked like they promised it will after that its ridiculous. I will get in contact with a lawyer to get this panels off my house. I will never refer Sunnova/Trinty solar to anyone.

6 years ago

Reply from Sunnova

Hello Jeanette, thank you for reaching out. I am sorry that you are not seeing savings. I will have an Issue Resolution Specialist reach out to you to discuss a path to resolution. ^JG

Feb. 19th, 2019

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Robert James Winfield

fast professional, took about 1 1/4 days to install, fast through works great, got PTO quickly Electric bill went down to connect charge

6 years ago Edited March 21, 2024

Reply from Sunnova

Dear Robert, thank you so much for such great review! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Together we are converting more homes into energy saving powerhouses. Welcome to the Sunnova Family!^MO

Feb. 7th, 2019

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Cher Dixon, CA

We had decided not to get solar, when this salesman, Paul L. came to our house. We told him, "no," but he came back again, so we gave him an appointment. He was very nice and honest, he sold us and we took happy pictures and he left. He never checked on us when everything went wrong from the contract to the installation to the running of the system. The customer service of this company is not good. The people are nice enough on the phone, the problems must be in house because things do not get resolved or corrected. I have had my system for 4 or 5 years now and things still are not right.

6 years ago

Reply from Sunnova

Thank you for your feedback Cher, we are here to assist you. Could you please provide us with your system id and/or contact information ? we will be glad to contact you and address your concerns. ^KM

Jan. 30th, 2019

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Regina Kaulukukui Kapaa, HI

Our system broke eight months ago and we are still expected to pay and they are unwilling to fix or remove the system. Sunnova is a foreign for profit company. Their customer service reps read from a script and they will not provide any assistance. There is no access to upper management. WARNING... DO NOT UNDER ANY CIRCUMSTANCE USE THIS COMPANY.

7 years ago

Reply from Sunnova

Hello Regina, thank you for bringing this to our attention. We are very sorry to hear about your experience with the delays in getting your system repaired and we appreciate your patience. One of our agents will contact you today to help get this issue resolved. ^JG

Nov. 28th, 2018

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John Waterford, CT

So far, just a couple of weeks in, things are going pretty poorly. A third of the panels weren't working after install and, even though it was the install company that told us this, nobody crew was sent to fix things until I called. I was told by the install company that I'm still on the hook for for full payment even if the equipment isn't working. Starting to look like one of the worst decisions I've made in my fifty years on the planet... more to come.

7 years ago

Reply from Sunnova

Hello John, We would like to review your account and address any billing concern you might have. Could you please send us a private message with your system id and/or phone number to contact you? Thank you! KM

Nov. 2nd, 2018

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Rachael Capitol Heights, MD

Sunnova is a very reliable company, they did neat and perfect job throughout the process of the installation of my solar system.

7 years ago

Reply from Sunnova

Thank you, Rachael! we are excited to welcome you to the Sunnova family. We appreciate the positive feedback.

Oct. 9th, 2018

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Joseph G Fermaint Staten Island, NY

Great customer service . Whenever there is a problem or question I'm always able to get through speak to representative and get my problem solved

7 years ago

Reply from Sunnova

Thank you Joseph, we aim to provide a great customer service. We appreciate your positive feedback!

Sep. 18th, 2018

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maria garcia-Roque

Installed 3 years now. Nada,nothing,zilch. The worse. Do not reccomend. Now selling my home giving me problems to take off. Had to get a lawyer. They lied from the beginning. Went through that horrible hurricane maria. No lights. What's the sense of having solar,then? I want these things off. Impeding the sale of my home. Never got to use,because they installed and never turned us on. Always some excuse. Now we want them off and they say they're obsolete.

7 years ago

Reply from Sunnova

Hello Maria, thanks for bringing this to our attention. Could you please send us a private message with your system id and contact information? We would like to review your account and assist you. KM

Sep. 13th, 2018

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Traci ciraolo Vineland, NJ

Where do I begin? It’s been since sept 2017 I purchased two systems with this company. Neither system is producing properly for the first five months I was producing and the electric company wasn’t seeing production now they see a partial production! No one cares call every day I’ve had wrong install, wrong meters, they fired the install company will it was being installed no one to call no one listens please please don’t go with this company

7 years ago

Reply from Sunnova

Hello Traci, thank you for reaching out, we are here to assist you. Could you please send us a private message with your systems numbers and contact information? We will review your account and contact you to address your concerns.

Sep. 12th, 2018

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Dan Maciel Placerville, CA

This is my third year with this company. The system I originally agreed to was not put on my roof. It was a few month later when I learned they installed a smaller system instead. The system has not produced anywhere close to what has been guaranteed. My bill has not lowered at all with my monthly payment to them and true up. I just get the run around when I call the company. I was never given a tutorial on how to use my system. All around I regret using this company...I wish I would have read reviews before deciding to agree to a 25 year lease. Buyer beware!!!

7 years ago

Reply from Sunnova

Thank you for your feedback, Dan. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our potential customers. We do appreciate your patience and one of our specialists will contact you soon to help get this issue resolved.

Aug. 21st, 2018

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DamianGarcia Olivehurst, CA

Absolutely horrible. I was basically scammed and lied to. The worst decision I have ever made. They said they could lower my bill from $180 a month. I averaged $300 last year with the monthly payment and true up. The system stopped working for the first year for about 6 months, but I still had to pay. They just continue to lie. I can't believe I have 21 more years of hell left from this company. I want to sell or rent my house in the near future and I already know that I am going to have difficulties.

7 years ago

Reply from Sunnova

Hello Damian, thanks for bringing this to our attention,. Can you please send us a private message with your system id or phone number associated with your account? A customer service agent will reach out within the following hour. Thank You.

Aug. 3rd, 2018

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Andrew Links Albuquerque, NM

These guys showed me digital contract. Giving me ability to buy out down the road. Contract they printed was not same as buyout removed. Tell me how I can come up with $46000 to pay for 15000 of hardware. They are crooks plain simple. Buy solar just not from them. They took 2 months to see that panels were not working. Then when i complained about not geting refund the girl laughed. She said I can't get out of contract. Go elsewhere. Other have had leans put on house.

7 years ago

Reply from Sunnova

Hello Andrew Links, we are here to help. Can you please send us a private message/email with your system ID and phone number where we can reach you? We'll look into this right away. Thank you^MP

Jun. 4th, 2019

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Stay away Sewell, NJ

Let me keep this short. They have the wrong panels installed on my roof. The contract clearly states Q-Cell panels and they installed Recom. I want the panels off of my roof now and according to them the only option I have it to sign a new contract. Because it is not voided on their end. Can someone please explain how a contract can be completely wrong but not void?!?!

7 years ago

Reply from Sunnova

Good morning Stay away, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Chris Williams Highlands, NJ

THE WORST! Do not talk to them if they show up at your door. Yes installation and the turn on went as expected, but after 3 months the promised numbers started changing and not in my favor. Now I'm about to go to war with this company and I should have read these reviews first. Not getting what promised and now I'm looking at selling my house in the next year and anticipating a huge problem. CLASS ACTION LAWSUIT! IM IN!

7 years ago

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Michael Sicklerville, NJ

This company is horrible. They can't get their billing correct. The spend countless time having you repeat the issue. The first and second line phone attendants cannot resolve issues. Supervisors are never available when you call. It has been over 1 year and Sunnova still cannot get the billing correct. I would not have signed up with Sunnova but they bought out my original company contracts.

7 years ago

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Judith Hamilton Yuma, AZ

The worst solar company ever. In October of 2016, I signed a contract promising my solar panels would produce in excess of 10,000 KWH (kilo watt hours). They have lowered the amount produced twice without notice. So far I have had three months of power bills that were very low ($17 a month). All the rest of my bills have been from $80 to $200+ a month. I may as well continued without solar and paid $151.00 a month. Now I have a debt of $25,000 hanging over my head . STAY AWAY FROM SUNNOVA!

7 years ago

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Karen Berlin Northridge, CA

We decided to go solar when my mom was in the hospital thinking this would lower our electric bill. Now that my mother has passed away and we even have less people in the house I am still paying more than if I was paying DWP which are the worst thieves in the world. How I have 2. If I could I would rip them off and throw them in the trash. Worst decision ever to go solar. Stay with your electric company they are cheaper.

8 years ago

Reply from Sunnova

Thank you for reaching out and bringing this to our attention. We are sorry to hear about your experience. We are currently reviewing your account and will have one of our agents reach out to you shortly to address your concerns. Please know we take this matter seriously and look forward to addressing your concerns.HV

Feb. 6th, 2023

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Irving Ramirez

This is the worst idea ever to install hurricane maria past through puerto rico had solar panels mostly gone off roof I need to fix now my roof with the damages caused by solar panels and rack where these where at company tells me that I have to pay over five thousand dollars to remove what's left so I can fix the damages or wait until when ever the company has the opportunity to come and do what ever has to be done. In the mean time I have to stay with all the filtering in the roof of my house. Definitely don't and will never ever recommend this product to anyone.

8 years ago

Reply from Sunnova

Thank you for reaching out and bringing this to our attention. We are sorry to hear about your experience. We are currently reviewing your account and will have one of our agents reach out to you shortly to address your concerns. Please know we take this matter seriously and look forward to addressing your concerns.HV

Mar. 10th, 2023

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Sharon Baudour

I was misrepresented about the lease and I believe I was taken advantage of due to my age and disability. I am paying more to my electric company per month sometimes $124.00 or more. My tru up bill was 989.00, therefore, I am now paying double to triple in electric. They want to add additional solar panels which will increase my 116.00 lease payment to Sunnova. I believe I really did not qualify to have solar due to the amount I was paying per month before Sunnova came in. I was paying on the average for 12 months $98.89 per month to my electric company before Sunnova.

8 years ago

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Desiree

I would consider what they do fraud. They sold my 78 year old family member a $75,000 11KW system on a 2,000SF house with 2 people living there and no pool. They made him believe that if he no longer needed the panels they would just come get them, instead he has to pay $37,000 to exit the deal. This is a man that served our country for 45 years and they are going to rob him of his retirement. How do they sleep at night? Scum. They took advantage of him with the number of panels, years of the deal and interest rate.

8 years ago

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John Peraino Collingswood, NJ

Trinity Solar sells all of their leases to Sunnova. When you need service you need to call Sunnova who then notifies trinity Solar to schedule service. There is a lot of unnecessary red tape that you have to deal with.

8 years ago

Reply from Sunnova

Hello John Peraino, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

May. 26th, 2023

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Bettie Green Arrey, NM

Don't get involved with Sunnova. Their so-called lease program is nothing but a scam. They end up receiving all the tax benefits and all you end up with is a monthly bill which goes up every year, while the panels are depreciating. Do yourself and look elsewhere. What this company REALLY needs is a CLASS ACTION LAWSUIT for fraudulent business practices. Contact your Attorney General about Sunnova.

8 years ago

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Kevin McElveny Ione, CA

The worst customer service I have ever encountered. No that is not fair for me to give this review sun ova would have had to do something to deserve this review. There is the problem I have been trying to get my solar repaired for over three weeks now. I have never had a call back from anyone I have been told my case has been excluded! Hindsight is 20/20 I would have never done business with this company. They are getting their money every month on time I'm just trying to get what I am paying for. If I could give a lower score I would.

9 years ago

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Robert DiPietro Sewell, NJ

I've been mislead buy this company from the start My average electric bill was $145 before solar and they State my bill with solar would be $98 per month and I would save around $50 a month They never told me I would still get a bill from the electric company Before solar my electric bill was averaging $200 for the three summer months Now with solar I'm paying the $98 to Sunnova and $90 to electric company for an average of $189 so I'm saving $11 and I got this crap on my roof I've been calling them for 4 months and getting nothing but a big run around !

9 years ago

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les greenough Sierra Vista, AZ

Solar system has not functioned for approximately two months. Electric bill has continued to increase while Sunnova continues to collect lease payments which means that I end up paying more than if I didn't have a solar system!! Lease payments plus electric bill. Continued contact with CUSTOMER SERVICE provides NO RESULTS. I DO NOT RECOMMEND ANYONE DEAL WITH THIS COMPANY!!

9 years ago

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James Kemp San Francisco, CA

What was stated from the onset became a reality. Our first prorated monthly bill arrived and it showed a mark difference as was promised.

9 years ago

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Richard Wu Cerritos, CA

After one year of complaints, and shutting down the system and stopped paying them. They finally sent a technician to inspect the system. However they still don't want to fix the problem as recommended by their own technician. None of the customer support knows how to calculate optimal wattage of a system or total consumption of a household. I had to do the search. Worst company ever. Would give them -10 if I can

9 years ago

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Linda Bretton Lake Elsinore, CA

Company will not listen to my complaint that the system is under performing, will not send anyone out to check it out. In addition I have tried for 8 months to get a pay-off figure from them, since I have a lease to purchase, not a PPA. Would NEVER sign a contract with them again. They were recommended by the company that did the installation. That company is no longer recommending them because of their poor customer service.

9 years ago

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Mary Yvonne Henry San Francisco, CA

Besides having to wait on PG&E, the entire process was quick. I have recommended the company to many of my friends and neighbors.

9 years ago

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Steve Woodbine, NJ

I agree the customer service is the worse I've ever experienced. The product has been unreliable, activated 10/19/15 went down 10/22/15 has yet to be restored and it 12/18/15. If you call they promise you a call back that never happens, after a month of calls I sent a email listing all phone calls, who I spoke to and what was said. They answered me the system is working as expected and I need to give it 4 months to see the results. My system was blacked out, which raises the question are they monitoring the system? Bottom line stay away from this company

9 years ago

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