Sunnova: Read 6,315 User Reviews From Real Homeowners

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Stay away Sewell, NJ

Let me keep this short. They have the wrong panels installed on my roof. The contract clearly states Q-Cell panels and they installed Recom. I want the panels off of my roof now and according to them the only option I have it to sign a new contract. Because it is not voided on their end. Can someone please explain how a contract can be completely wrong but not void?!?!

7 years ago

Reply from Sunnova

Good morning Stay away, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Chris Williams Highlands, NJ

THE WORST! Do not talk to them if they show up at your door. Yes installation and the turn on went as expected, but after 3 months the promised numbers started changing and not in my favor. Now I'm about to go to war with this company and I should have read these reviews first. Not getting what promised and now I'm looking at selling my house in the next year and anticipating a huge problem. CLASS ACTION LAWSUIT! IM IN!

8 years ago

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Michael Sicklerville, NJ

This company is horrible. They can't get their billing correct. The spend countless time having you repeat the issue. The first and second line phone attendants cannot resolve issues. Supervisors are never available when you call. It has been over 1 year and Sunnova still cannot get the billing correct. I would not have signed up with Sunnova but they bought out my original company contracts.

8 years ago

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Judith Hamilton Yuma, AZ

The worst solar company ever. In October of 2016, I signed a contract promising my solar panels would produce in excess of 10,000 KWH (kilo watt hours). They have lowered the amount produced twice without notice. So far I have had three months of power bills that were very low ($17 a month). All the rest of my bills have been from $80 to $200+ a month. I may as well continued without solar and paid $151.00 a month. Now I have a debt of $25,000 hanging over my head . STAY AWAY FROM SUNNOVA!

8 years ago

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Karen Berlin Northridge, CA

We decided to go solar when my mom was in the hospital thinking this would lower our electric bill. Now that my mother has passed away and we even have less people in the house I am still paying more than if I was paying DWP which are the worst thieves in the world. How I have 2. If I could I would rip them off and throw them in the trash. Worst decision ever to go solar. Stay with your electric company they are cheaper.

8 years ago

Reply from Sunnova

Thank you for reaching out and bringing this to our attention. We are sorry to hear about your experience. We are currently reviewing your account and will have one of our agents reach out to you shortly to address your concerns. Please know we take this matter seriously and look forward to addressing your concerns.HV

Feb. 6th, 2023

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Irving Ramirez

This is the worst idea ever to install hurricane maria past through puerto rico had solar panels mostly gone off roof I need to fix now my roof with the damages caused by solar panels and rack where these where at company tells me that I have to pay over five thousand dollars to remove what's left so I can fix the damages or wait until when ever the company has the opportunity to come and do what ever has to be done. In the mean time I have to stay with all the filtering in the roof of my house. Definitely don't and will never ever recommend this product to anyone.

8 years ago

Reply from Sunnova

Thank you for reaching out and bringing this to our attention. We are sorry to hear about your experience. We are currently reviewing your account and will have one of our agents reach out to you shortly to address your concerns. Please know we take this matter seriously and look forward to addressing your concerns.HV

Mar. 10th, 2023

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Sharon Baudour

I was misrepresented about the lease and I believe I was taken advantage of due to my age and disability. I am paying more to my electric company per month sometimes $124.00 or more. My tru up bill was 989.00, therefore, I am now paying double to triple in electric. They want to add additional solar panels which will increase my 116.00 lease payment to Sunnova. I believe I really did not qualify to have solar due to the amount I was paying per month before Sunnova came in. I was paying on the average for 12 months $98.89 per month to my electric company before Sunnova.

8 years ago

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Desiree

I would consider what they do fraud. They sold my 78 year old family member a $75,000 11KW system on a 2,000SF house with 2 people living there and no pool. They made him believe that if he no longer needed the panels they would just come get them, instead he has to pay $37,000 to exit the deal. This is a man that served our country for 45 years and they are going to rob him of his retirement. How do they sleep at night? Scum. They took advantage of him with the number of panels, years of the deal and interest rate.

8 years ago

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John Peraino Collingswood, NJ

Trinity Solar sells all of their leases to Sunnova. When you need service you need to call Sunnova who then notifies trinity Solar to schedule service. There is a lot of unnecessary red tape that you have to deal with.

8 years ago

Reply from Sunnova

Hello John Peraino, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

May. 26th, 2023

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Bettie Green Arrey, NM

Don't get involved with Sunnova. Their so-called lease program is nothing but a scam. They end up receiving all the tax benefits and all you end up with is a monthly bill which goes up every year, while the panels are depreciating. Do yourself and look elsewhere. What this company REALLY needs is a CLASS ACTION LAWSUIT for fraudulent business practices. Contact your Attorney General about Sunnova.

9 years ago

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Kevin McElveny Ione, CA

The worst customer service I have ever encountered. No that is not fair for me to give this review sun ova would have had to do something to deserve this review. There is the problem I have been trying to get my solar repaired for over three weeks now. I have never had a call back from anyone I have been told my case has been excluded! Hindsight is 20/20 I would have never done business with this company. They are getting their money every month on time I'm just trying to get what I am paying for. If I could give a lower score I would.

9 years ago

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Robert DiPietro Sewell, NJ

I've been mislead buy this company from the start My average electric bill was $145 before solar and they State my bill with solar would be $98 per month and I would save around $50 a month They never told me I would still get a bill from the electric company Before solar my electric bill was averaging $200 for the three summer months Now with solar I'm paying the $98 to Sunnova and $90 to electric company for an average of $189 so I'm saving $11 and I got this crap on my roof I've been calling them for 4 months and getting nothing but a big run around !

9 years ago

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les greenough Sierra Vista, AZ

Solar system has not functioned for approximately two months. Electric bill has continued to increase while Sunnova continues to collect lease payments which means that I end up paying more than if I didn't have a solar system!! Lease payments plus electric bill. Continued contact with CUSTOMER SERVICE provides NO RESULTS. I DO NOT RECOMMEND ANYONE DEAL WITH THIS COMPANY!!

9 years ago

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James Kemp San Francisco, CA

What was stated from the onset became a reality. Our first prorated monthly bill arrived and it showed a mark difference as was promised.

9 years ago

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Richard Wu Cerritos, CA

After one year of complaints, and shutting down the system and stopped paying them. They finally sent a technician to inspect the system. However they still don't want to fix the problem as recommended by their own technician. None of the customer support knows how to calculate optimal wattage of a system or total consumption of a household. I had to do the search. Worst company ever. Would give them -10 if I can

9 years ago

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Linda Bretton Lake Elsinore, CA

Company will not listen to my complaint that the system is under performing, will not send anyone out to check it out. In addition I have tried for 8 months to get a pay-off figure from them, since I have a lease to purchase, not a PPA. Would NEVER sign a contract with them again. They were recommended by the company that did the installation. That company is no longer recommending them because of their poor customer service.

9 years ago

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Mary Yvonne Henry San Francisco, CA

Besides having to wait on PG&E, the entire process was quick. I have recommended the company to many of my friends and neighbors.

9 years ago

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Steve Woodbine, NJ

I agree the customer service is the worse I've ever experienced. The product has been unreliable, activated 10/19/15 went down 10/22/15 has yet to be restored and it 12/18/15. If you call they promise you a call back that never happens, after a month of calls I sent a email listing all phone calls, who I spoke to and what was said. They answered me the system is working as expected and I need to give it 4 months to see the results. My system was blacked out, which raises the question are they monitoring the system? Bottom line stay away from this company

10 years ago

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michele Las Vegas, NV

The solar is great however the customer service is the worse I have ever been associated with. I have had solar for over a year now and customer service still can not get the name on the account correct. The customer service agents are very nice however every time you call they need to open a new case. I also had a credit they billed me twice I had to prove with bank statements that they over charged me. I received a credit the next month the balance of the credit was gone. Now I'm back on the phone with them getting it corrected again.

10 years ago

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Roderick Carson, CA

Customer service? They don't know the meaning of that. When you call and request a call back, they call and disconnect when you answer and this can go on for sometime. My system has been running for a month with PTO and another month without and I still can't monitor the system online. I have called many, many, many times to get this resolved and it's always the same response, The IT Dept is working on it! They must be pre-school kids. This is not a good start!!

10 years ago

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fcbbob North Las Vegas, NV

Very poor customer service. Was told 60 days for install. It took 9 months.They claim to monitor the system. System has been installed 2 months. System has not produced the power they said it would. Has been down 3 weeks so far. They claim to monitor system but yet I had to call them to let them know it was not working. The first time it was down two weeks. This time it has been down one week with no response. Run far away from this company.

10 years ago

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Eva Siregar

I need to acknowledge Makayla & Hayden for their help walking us thru the process. Thank you guys for answering our questions and explaining to us the details.

1 year ago

Reply from Sunnova

Thank you, Eva! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

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SkeetMARINE RAH

I have to say Sunnova makes the transition and conversion to solar energy an easy and comfortable experience, especially with their very understanding sales representatives.

1 year ago

Reply from Sunnova

Hi SkeetMARINE RAH! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 1st, 2024

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Glorymar Sanchez Velazquez

They were very detailed while explaining the process of installation and how everything would run after the instalation was completed. Overall excellent customer service.

2 years ago

Reply from Sunnova

Hello, Glorymar. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best business, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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Bruno Fernandez

The company was very helpful since the beginning of my system project, since them I've been helped whenever I need help with,and they are very ease to deal with.

2 years ago

Reply from Sunnova

We appreciate your review, Bruno We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Mar. 30th, 2024

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René Santiago

Excellent service, they treated me with respect and were very knowledgeable with the system and services. They gave me confidence on their service and product

2 years ago

Reply from Sunnova

Thank you, Rene Santiago! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Nelson Ruiz

I received quality attention and exceptional service when dealing with the sales team and field technicians. I’m very satisfied with the service I’ve received so far!

2 years ago

Reply from Sunnova

Thank you, Nelson Ruiz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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william will

Good and exelent services. I recommend to my family and friend, I thinking to upgrade my system. I’m waiting for future- need the best system of world

2 years ago

Reply from Sunnova

Thank you, william! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Joseph C Kessler

We love our Sunnova solar system and saving money on our electric bill. If I had a choice about getting solar again I would certainly get Sunnova solar again.

2 years ago Edited March 22, 2024

Reply from Sunnova

Joseph C Kessler thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Tom Welch Wareham, MA

Great company when you decide to get things done but your communicating way too much with me trying to sell me batteries stop the calls emails and texts please and thank you have a great day and Merry Christmas God bless

2 years ago

Reply from Sunnova

Hi Tom Welch, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 18th, 2023

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R Thomas

We like the system and service. The only question we have is that the solar panels seem to be changing colors ( discolored)and will that effect their efficiency ?

2 years ago Edited March 22, 2024

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 15th, 2023

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Alton Forthe

We are now during the hot months really seeing the benefits of the system. Had one issue with reporting and they were a little hard to prove we had an issue but once they understood they took care of it quickly. Thank you!

2 years ago Edited June 5, 2024

Reply from Sunnova

Hi Alton, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 6th, 2024

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Scott Davis

Company offers incredible solutions that paved the way to get solar. Price point was great on a per month basis and the roof replace program was WELL worth it.

2 years ago

Reply from Sunnova

Hello Scott Davis, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 26th, 2023

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Rishard Krehe Orlando, FL

Excellent product knowledge and very good customer service, staff is always available to help and answer any questions you may have, will definitely do business in the future. Recommend

4 years ago

Reply from Sunnova

Thank you, Rishard Krehe! W e are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback . *DG*

Sep. 7th, 2021

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Liza Sotchenko Parkville, MD

Have had this provider for a few years now. Would not recommend at all. They never responded back to any issues we had. We went almost a year with the panels not working. So not only were we paying a full electric bill but also for the panels. They DID NOT give a refund. They also randomly show up to do “maintenance” on them and leave within like five minutes so not sure what all they could do in such a short time but I guess that would explain why our panels never worked. And I say randomly because they did actually contacted us once to tell us they were coming and then the guy showed up two hours late after I had specifically took time out of my day to have him come out.

4 years ago

Reply from Sunnova

Hello Liza Sotchenko, Thanks for bringing this to our attention. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? We'll look into this right away. Thank you. *DG*

Sep. 7th, 2021

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Keith Butler

Did work in a timely manner. Very professional

5 months ago

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Verified Customer

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Marvin

Good customer service, always willing to answer questions.

4 years ago

Reply from Sunnova

Thank you for the kind words, Marvin. Welcome to the Sunnova family! ^JD

Jan. 12th, 2022

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Verified Customer

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Kathleen Schlenz Wakefield, RI

Communication; transparency; professionalism

4 years ago

Reply from Sunnova

Thank you for the kind words, Kathleen. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Linda Thompson Mystic, CT

Very easy to work with and knowledgeable about solar power.

4 years ago

Reply from Sunnova

Thank you for the kind words, Linda. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Suzanne Spahr Menifee, CA

There was no fuss no muss. It was so easy

4 years ago

Reply from Sunnova

Thank you for the kind words, Suzanne. Welcome to the Sunnova Family! ^JD

Nov. 8th, 2021

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Verified Customer

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John MacVeigh Pittsfield, MA

Very professional and knowledgeable people

4 years ago

Reply from Sunnova

Thank you for your note, John. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *DG*

Aug. 10th, 2021

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Verified Customer

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Alan Abend Canton, MA

good customer service when contacting them

4 years ago

Reply from Sunnova

Hi Alan! We aim to provide the best customer experience. Thank you for your positive feedback!

Aug. 9th, 2021

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Verified Customer

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Ramon Gonell

Good customer service, and fast response in a case.

4 years ago

Reply from Sunnova

Hello Ramon, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DG*

Aug. 9th, 2021

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Verified Customer

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Colleen M Bulatao Moreno Valley, CA

It is easy to pay each month with auto draft

4 years ago

Reply from Sunnova

Thank you for the note, Collen. Welcome to the Sunnova family! ^vb

Aug. 3rd, 2021

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Verified Customer

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Diana Avery Upper Marlboro, MD

Friendly, knowledgeable about the product and service.

4 years ago

Reply from Sunnova

Thank you for the note, Diana. Welcome to the Sunnova family! ^vb

Aug. 3rd, 2021

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Verified Customer

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Tara South Dennis, MA

Outstanding and professional . Never had any problems.

4 years ago

Reply from Sunnova

Tara, thank you for the kind words. We are excited that you’re happy with your new solar system! ^vb

Aug. 3rd, 2021

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Verified Customer

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Danny Trout Bakersfield, CA

They provide a great service and are economical

4 years ago

Reply from Sunnova

Thank you for the kind words, Danny Trout. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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Luis curet Davenport, FL

Best company costumer service excellent

4 years ago

Reply from Sunnova

Thank you for the kind words, Luis. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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Roberto Lopez

Good communication and service. Quality of products is A+.

4 years ago

Reply from Sunnova

Thank you for the kind words, Roberto. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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Don Gay Mechanicsburg, PA

Easy to work with. No issues with service or reliability.

4 years ago

Reply from Sunnova

Thank you for the note, Don. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

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