Sunnova: Read 6,080 User Reviews From Real Homeowners

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Patrick Dale San Diego, CA

Showed up early, got me all squared away. I just wish the manufacturer didn’t take 1 month during peak summer to send me the new inverter.

1 year ago

Reply from Sunnova

Hi Patrick! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 14th, 2023

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Timothy Santos Fresno, CA

I like the communication throughout the process. They kept me informed and when I had questions the answered me back right away.

1 year ago

Reply from Sunnova

Hello Timothy, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Sep. 14th, 2023

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BearsMJY Philadelphia, PA

Great customer service and sales process. They were communicative through the whole process and followed up to ensure I knew what each next step was.

1 year ago

Reply from Sunnova

Thank you, BearsMJY! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Omar Sostre

Customer -Oriented Service, They always find ways to make things happen. Super easy to get Service. Fast,Reliable and Friendly.

1 year ago

Reply from Sunnova

Hello Omar, We appreciate your kind words! Our customer-oriented approach is key, and we're always committed to finding solutions. We're delighted that accessing our service is easy and that you find us fast, reliable, and friendly. If you ever need assistance again in the future, please don't hesitate to reach out. Your satisfaction is our priority. Thank you for choosing us!

Sep. 14th, 2023

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T Bunker Las Vegas, NV

Great company when you want solar!! Have taken the time to answer all my questions and I don’t have any subs to deal with ! Jake is great!!

1 year ago

Reply from Sunnova

Hi T Bunker, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 12th, 2023

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Rajeev Khanolkar Morrisville, NC

We are very happy with the Solar Panels installed at our home. It is amazing to see that we are able to charge our EV and it costs us nothing.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Rajeev! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 15th, 2023

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Dana Grigore Cherry Hill, NJ

From the beginning to the end, everyone who worked on my system were very responsive and the installation/permits went very smooth. Thank you

1 year ago

Reply from Sunnova

Hello, Dana Grigore. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 14th, 2023

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Wes Hogsett Manito, IL

The 3 techs were professional and polite. It took 3 1/2 months to get someone to my house to service my solar system. It worked correctly for 3 days after they left but began having the same problem as before

1 year ago

Reply from Sunnova

Hello, Wes Hogsett. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 12th, 2023

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Carl Flanders Cassville, NJ

I like how fast they responded when we smelled smoke at fuse box . when installed wire shorted out box and I call and they came right away and replace the Fuse box

1 year ago

Reply from Sunnova

Hello, Carl Flanders. We take your concerns seriously and are dedicated to giving you the best customer service we can.

Sep. 12th, 2023

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Janice Vasilik Slatedale, PA

We love this company. The salesmen are super friendly and know what there talking about. They explained all that is involved with solar energy.

1 year ago

Reply from Sunnova

Hello, Janice Vasilik. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 12th, 2023

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Wadner Molina

1 year ago

Reply from Sunnova

Thank you, Wadner Molina! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *CP

Jun. 7th, 2023

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stephanie taylor

Very good sales representative and excellent installation crew very courteous and left no debris on site. System doing great so far.

1 year ago

Reply from Sunnova

Hi Stephanie Taylor, We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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James Crawford

Poor customer service. Waited for an appointment for 6 weeks to have the technician arrive nearly 2 hours early, didn’t call, and left without doing any work. Extremely poor response regarding rescheduling—another 9 days later. Tech that came was fine but did not reset serial number for new inverter to connect for service. I had to figure that on my own.

1 year ago

Reply from Sunnova

Hello, James Crawford. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

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Brenda Sterba Phoenix, AZ

Ellsie, Sam , Rico, in charge of the crew, were the best in the business. Everything went as smoothly as possible, and we are very very pleased.

1 year ago

Reply from Sunnova

Hello, Brenda Sterba. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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Russell Boosa Canyon, TX

Install was quick and easy, the equipment is the best on the market and is doing great. It is easy to connect to for finding what's going on.

1 year ago

Reply from Sunnova

Hi Russell Boosa, We appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Sep. 6th, 2023

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Vincent

SUNNOVA STEALS MY MONEY BY FAKING POWER DATA See the photo attached - Sunnova is claiming that my solar panels are generating power at midnight. Apparently, the sun in the Sacramento area never sets and the sun is as bright at 2 a.m. at midnight as it is at 2 p.m. How can someone lie so blatantly and treat users as fools? Only Sunnova has the guts to do this as they want to steal every penny from you without any respect for either God or people.

1 year ago

Reply from Sunnova

Hello, Vincent. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

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Kim Hempstead, NY

The entire journey from start to finish was excellent. Everything was properly explained and the installation crew did a fabulous job.

1 year ago

Reply from Sunnova

Hello Kim, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflects what we strive for. We appreciate the positive feedback.

Aug. 28th, 2023

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Anna Turner Fresno, CA

I have been the one checking on the status & updates with the company & still no information being received after being informed my questions would be answered to me in an email. Still no update on my status for Solar even though I know my electric company has completed their process.

1 year ago

Reply from Sunnova

Hello Anna Turner, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? Thank you

Aug. 24th, 2023

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Zilal'ul Islam The Bronx, NY

Overall it was a terrible experience I would get miss calls and when I call back, nobody response. I would get a follow up a week later. The communication and keeping me in the loop of what’s happen was terrible. Not all details were provided to me and I’d have to do my own research on things (tax, credits, options, etc). Worst of all, I would get uninvited visits and unscheduled visits to my house.

1 year ago

Reply from Sunnova

Hello Zilal'ul Islam, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Aug. 24th, 2023

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Rich Rodgers Woodstown, NJ

I was told by the design team when the installer comes out and he sees there’s more roof than what I’m seeing they will add more panels. Well that never happened. I have room for more panels and nothing changed. I emailed you to tell you this and didn’t get so much as an acknowledgement from anyone

1 year ago

Reply from Sunnova

Hello Rich Rodgers, thank you for bringing this to our attention. Can you please send us an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Aug. 24th, 2023

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Paul Mcginley New York, NY

We have been more than happy with the whole Team.Especialy Paul from the Nautural Team. We're all connected and SUPER PUMPED about being Greener.

1 year ago

Reply from Sunnova

Paul Mcginley, thank you so much for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Aug. 22nd, 2023

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Sidney McCollum (SidTheKid) Killeen, TX

Customer service was great but install team was very trashy. Left bolts and trash on the roof as well as ALL over my yard. Put a hole in my celing also. (company fixed it and turned out great)

1 year ago

Reply from Sunnova

We greatly appreciate your honest and thorough feedback, Sidney McCollum. We apologize for any issue this experience had caused and most definitely appreciate your understanding. If you have any further questions or concerns, please do contact us at customerservice@sunnova.com with your system ID or case number so that we can access your account details and provide you with assistance.

Aug. 22nd, 2023

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Deb Beaver TX

The service techs were right on time and did an excellent job installing a replacement part. They were very courteous and knowledgeable.

1 year ago

Reply from Sunnova

Hello Deb Beaver, thank you for your message! We take great pride in providing you with a comprehensive understanding and a smooth process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Aug. 18th, 2023

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jeanie bonnell Glendale, AZ

I have had some high APS bills, Which is really disheartening they’ve been three and $400 plus, plus I think if there is a breakdown in the system that means I haven’t been able to save up the solar hours for the winter and the extra that I usually get a check for the end of the year, so I’m not real happy with things right now

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention, Jeanie Bonnell. We sincerely apologize for the experience you're having. . To provide you with the best service, please send us an email at customerservice@sunnova.com with your system ID or case number. This will help us address your concerns promptly. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 18th, 2023

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Gabe Hamidian Las Vegas, NV

It's been over a week ( after numerous delays at the install company ) - no one so far takes responsibility as to who should get my app to monitor my panels. I called you guys, then Legacy and then Enphase. Everyone now points back to you to fix this problem, yet no one from your company has taken the leadership to get my app linked to my panels. Delay after delay! My panels ( or inverters ) need to be assigned to me so that I can monitor their output. How do we do this??

1 year ago

Reply from Sunnova

We appreciate you taking the time to reach out to us and letting us know about your experience, Gabe Hamidian. We would like to extend our sincere apologies for any inconvenience caused. . To help us address your concerns promptly, please send an email to customerservice@sunnova.com with your system ID or case number. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 18th, 2023

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Jennie

They made everything work out smoothly. I had no problems from start to finish and the quality of work was very professional.

1 year ago

Reply from Sunnova

Hello Jennie, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 17th, 2023

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Devin Roach Jacksonville, FL

Service techs were very nice, completed the work fast just wish it was done months ago when I had the part at my house for 3 months.

1 year ago

Reply from Sunnova

Hello Devin Roach, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 17th, 2023

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Chip Worrilow

Trinity was here and finished quickly. Impressed with knowledge and friendliness of the crew. Overall a good experience.

1 year ago Edited August 16, 2023

Reply from Sunnova

Hi Chip Worrilow, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 16th, 2023

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gregory mcnabb Savage, MD

I think of Sunnova as more of my finance company.. but as straight forward as I think possible, and responsive to my questions

1 year ago

Reply from Sunnova

Hello gregory mcnabb , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 15th, 2023

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Michael Hullinger Las Vegas, NV

Everyone through the process has been great! We were looking for solar and this company seemed to be the one that we connected with.

1 year ago

Reply from Sunnova

Michael Hullinger, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Aug. 15th, 2023

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Ruben Pimentel Hyannis, MA

good services very helpful thank you, great people And always they have contac with you keep call you and keeping post all the progress

1 year ago

Reply from Sunnova

Hello Ruben Pimentel, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Aug. 15th, 2023

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Angela St Louis, MO

Worst experience ever!! I had an inverter failure and Sunnova was to replace my inverter. Setting an appointment was so frustrating. They kept giving me a date that I would be on vacation. I even changed weekend plans to accommodate one of their dates and they didn’t show up only to find out that I didn’t even need to be here even though I was told by Customer Service I had to be home. Seems like they place more value on new installs than servicing existing customers.

1 year ago

Reply from Sunnova

Hello Angela, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 15th, 2023

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Alex Floyd

The employees showed up and told my wife what they were going to do. They were at my house for around 30 minutes. They left without letting my wife know and left my panels off, so we went a week without our panels working at all. I contacted Sunnova and they were quick to respond, however they were unable to help me and pointed me to Generac to have them fix it.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention, Alex Floyd. We sincerely apologize for the experience you've had. To provide you with the best service, please send us an email at customerservice@sunnova.com with your system ID or case number; this will help us address your concerns promptly.

Aug. 11th, 2023

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Casey R. Pickett Broomfield, CO

Grateful for the financing! But annoyed over how many times they asked me to sign essentially the same agreement. I think I signed six versions over the year we were working to get this nailed down. Company did not take my time seriously.

1 year ago

Reply from Sunnova

Hello Casey R. Pickett! We appreciate the honest feedback as it it helps us identify areas where we can improve. . We would like to extend our sincere apologies for any inconvenience caused as well. Should you have any concerns or questions, please contact us at 866.786.6682 or via email at customerservice@sunnova.com so we may better assist.

Aug. 10th, 2023

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Gardner Smith Port Washington, NY

I liked everything about this process, beginning with Paul's guidance to how Ian led the installation with professionalism and efficiency.

1 year ago

Reply from Sunnova

Greetings Gardner Smith, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Aug. 3rd, 2023

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J Nurse Clovis, CA

I am so glad i purchased solar! It is so hot in California and i pay so low monthly for solar! It is worth it and paid no money down. So happy!!

1 year ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Aug. 2nd, 2023

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Aaron Reddick

The service people she sent was Curtis helpful and cooperative and concerned. That’s what I was looking for. Thank you.!!

1 year ago

Reply from Sunnova

Thank you for your message, Aaron Reddick. We work hard to make sure the team is swift and helpful in the process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 2nd, 2023

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Bin

DO NOT SIGN UP till you ask how they notify you when your system fails They have an app, website, emails, none of them would let you know when the system fails on you till you get almost $500 utility bill on top of lease fee. System stopped working in middle of May got june utility bill for 175 and July bill for 450, never produced energy for almost 2months. SALES REP TELLS US TO CHECK THE PANEL FOR THE PRODUCTION EVERY DAY. WHO DOES THAT? If system fails customers must be notified VIA APP OR TEXT MESSAGE.

1 year ago

Reply from Sunnova

Hello Bin, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 2nd, 2023

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Rupa Singh CA

Garbage service. The rep who recently helped me was useless and clueless, my issue is still unresolved. I would never go with this company. Unfortunately for me, I had no choice since this solar company came with Lennar; my home builder. I hate this company and would NEVER pick this company on my own. It’s pretty BS that I don’t have a choice in which solar company I want to go with and now I’m stuck with this cheap, nonsense company the builder picked.

1 year ago

Reply from Sunnova

Hello Rupa Singh, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Jul. 31st, 2023

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Tara Lopez Bridgeton, NJ

Approval was fast but to be honest i havent had to make a payment yet to know how the future will be ive only had yous for 10 days

1 year ago

Reply from Sunnova

Hi Tara Lopez, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. Our goal is to make the process of switching to solar as hassle-free as possible. Should an inquiry or issue come about, please feel free to contact us at 866.786.6682 or via email at customerservice@sunnova.com so we may assist.

Jul. 27th, 2023

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Shanna Snow Fairfield, CA

Everything has gone very smoothly and we are even able to combine our systems which were purchased 2 years apart under one billing site!!!!

1 year ago

Reply from Sunnova

Thank you, Shanna Snow! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 24th, 2023

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Doevia Mattei Brandon, FL

My system was up and running on 6/10- your my Sunnova acct showed that is was not installed; it took a month for you to figure out it was on. As of now I cannot se my production on your app, nor do I see a discount on my Teco bill.

1 year ago

Reply from Sunnova

Hello Doevia Mattei, We are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you!

Jul. 19th, 2023

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Kristi Halsted Detroit, MI

If I could give this company negatives stars I would!!! I didn’t even get my solar from them they were just doing warranty work for Generac. Their scheduling system is terrible. We scheduled an apt they never showed, we called to reschedule then never told us rescheduled the service but sent people to our house which we weren’t home. We called to reschedule again they couldn’t give us a date but said they would contact us. They never contacted us but again sent a crew to our house. This company is absolutely terrible

1 year ago

Reply from Sunnova

Hello Kristi Halsted, Thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number for the customer or a system ID. Please know that we take this matter seriously and look forward to resolving it for you.

Jul. 18th, 2023

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Dave

The technicians were very friendly and helpful in explaining the system better giving some good information for operating the system more efficiently

1 year ago

Reply from Sunnova

Thank you, Dave, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Jul. 17th, 2023

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Luis Loyola Houston, TX

Exeptional customer service. At the time to request a service, they responded promptly and efficiently. Great service.

1 year ago Edited July 17, 2023

Reply from Sunnova

Hi, Luis Loyola! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 17th, 2023

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Dr Matt Phillips Austin, TX

They warrantied the inverter. They did a great job. They were easy to communicate with and very very skilled installers. Highly recommend.

1 year ago Edited September 12, 2023

Reply from Sunnova

Thank you for your message, Dr. Matt Phillips. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 17th, 2023

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doug linda bailey Cape Coral, FL

They do a great job everything has been just as they said it would be. Very easy to work with and they have great customer service.

1 year ago Edited July 17, 2023

Reply from Sunnova

Hello doug linda bailey, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jul. 17th, 2023

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Carmen Rivas Cambridge, MA

Great customer service skills. Friendliness Accommodating, always available to help with dates and times with any questions I had.

1 year ago

Reply from Sunnova

Hello Carmen Rivas, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jul. 15th, 2023

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Jeff Greene

I have no worries about the quality of materials and installation. Winter time is harder than the summer. But I enjoy the service.

1 year ago Edited March 21, 2024

Reply from Sunnova

Hi Jeff Greene! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Juan Perez

Fast service and Reliability; keep customers well inform at all times. Will recommend this company without hesitation.

1 year ago Edited September 15, 2023

Reply from Sunnova

Hello Juan Perez, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jul. 10th, 2023

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