Sunnova: Read 5,942 User Reviews From Real Homeowners

star star star star star

LuAnn Trout Millville, NJ

Workers sent out here were great, and my Concierge, Jazmine was a diligent and thorough communicator.

11 months ago

Reply from Sunnova

LuAnn Trout, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Dec. 7th, 2023

star star star star star

tim barilaro Philadelphia, PA

Very satisfied with the assistance of having my system installed and also very pleased with the working of it

11 months ago Edited December 11, 2023

Reply from Sunnova

Hello tim barilaro, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 30th, 2023

star star star star star

Dainia Oren Westfield, NJ

Wonderful company to work with! It was a very easy process from start to finish. Thank you, Sunnova!

11 months ago

Reply from Sunnova

Hello Dainia Oren, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 30th, 2023

star star star star star

Sarah Soos Brockton, MA

They were very helpful during the installation progress whenever I had questions. And so far solar is running great!

11 months ago

Reply from Sunnova

Hello Sarah Soos, thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Nov. 20th, 2023

star star star star star

Donald Aiman

honesty and professionalism got the job done and we were up and running quicker than I thought we would be

11 months ago

Reply from Sunnova

Donald Aiman, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Nov. 20th, 2023

star star star star star

Sharon Black Chicago, IL

Excellent service! The rep communicated throughout the entire process. The installation was quick and efficient.

11 months ago

Reply from Sunnova

Thank you for reaching out to us, Sharon Black. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Nov. 20th, 2023

star star star star star

Daniel A. Berry Glen Carbon, IL

The system is working, just like it was meant to be matter fact it’s doing even better better than they thought.

11 months ago

Reply from Sunnova

Hello Daniel A. Berry, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 13th, 2023

star star star_border star_border star_border

Rick Mills

Results substandard from what was promised.

1 month ago

Reply from Sunnova

Hello Rick. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 2nd, 2024

star star star_border star_border star_border

Elvira Maldonado

Bad communication, regrade doing business with this company

1 month ago

Reply from Sunnova

Thank you, Elvira. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information

Sep. 20th, 2024

star star star star star

Shuly Baddouch

easy to deal with. we just bought a home that has a solar lease - the transfer and everything was great

7 months ago

Reply from Sunnova

Hello, Shuly Baddouch. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

star star star star star

R_Vengeance V

Great service and products Having solar panles has helped me not loose power. Even in worst of blackouts.

7 months ago

Reply from Sunnova

We appreciate your review, R. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes!

Mar. 30th, 2024

star star star star star

Franco Alvarez

Excellent company, both products and service has been flawless so far. I’ve been an active customer for 7 month now.

7 months ago

Reply from Sunnova

Hi Franco Alvarez. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 22nd, 2024

star star star star star

Amaris Lopez

Pleased with sunnova's service and treatment. Quick approval and resource management for prompt installation.

7 months ago

Reply from Sunnova

Hello Amaris!Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 22nd, 2024

star star star star star

Ed Reyes

The process was really straightforwardly. I recommend this company and I’m planning to use it again.

7 months ago

Reply from Sunnova

Hello Ed! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

star star star star star

Jose Magana

The worker was very kind even though we had took a little bit of time to get ourselves ready for them

7 months ago

Reply from Sunnova

Hi Jose Magana! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

star star star star star

Joe Campbell

very straight forward and a great plan. all questions were answered and my decision was easily made

7 months ago

Reply from Sunnova

Hi Joe Campbell! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

star star_border star_border star_border star_border

Brandy Hood New Port Richey, FL

My panel’s got turned on a week ago and I’m already getting a bill they have not even produced enough electricity to cover my home the seller lied to me about my system and bullied me in to signing up when I kept saying no he brought me gift cards and gifts etc… he told so many lies he told me that sunnova wold let me married payment next month since I just got turned on but when I called they told me absolutely not they wouldn’t help me out I was scammed.. I DO NOT RECOMMEND TRINITY SOLAR OR SUNNOVA

8 months ago

Reply from Sunnova

Hello, Brandy Hood. Thank you for bringing this to our attention. We apologize for any inconvenience. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns? We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Feb. 13th, 2024

star star star star_border star_border

Barbara Baker Oviedo, FL

The communication began to falter and the end of the process. To date we are still unable to access system information via their app. Repeated requests for assistance from customer service have yielded no response.

1 year ago

Reply from Sunnova

Hello, we apologize for the inconvenience you have been experiencing. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Nov. 7th, 2023

star star star star star

Carlos Hernandez Sebring, FL

Everything went ok , the intallation was Professional and the system work good the aplication for check the panels Is amazing

1 year ago

Reply from Sunnova

Hello Carlos Hernandez, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Nov. 7th, 2023

star star star star star

Marcia Early San Jose, CA

I loved how we were kept abreast of each phase in the process. All calls and questions were answered in a timely manner.

1 year ago

Reply from Sunnova

We appreciate your review, Marcia Early. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Nov. 7th, 2023

star star star star star

Alana Westley Orlando, FL

This company was very responsive and willing to answer any questions that I had. I would recommend this company to anyone.

1 year ago

Reply from Sunnova

Hi Alana Westley , Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey, & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Oct. 27th, 2023

star star star star star

Pamela Rodgers

Getting solar with Trinity/Sunova is the best thing I’ve done for myself financially and environmentally in a long time

1 year ago Edited October 14, 2024

Reply from Sunnova

Greetings, Pamela Rodgers , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 25th, 2023

star star star star star

Ronbiz

Jay F did a great job explaining everything to us. The installation crew was excellent. The work was done quickly and efficiently.

1 year ago

Reply from Sunnova

Greetings, Ronbiz , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 23rd, 2023

star star star star star

Karen Stumpf Phoenix, AZ

They were efficient keeping me updated on their progress. Answered my questions and returned calls in a timely manner. My thanks. Karen

1 year ago

Reply from Sunnova

Hello Karen Stumpf, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 20th, 2023

star star star_border star_border star_border

Kevin Loeffler Lafayette, CO

Took weeks of no communication to get my system hooked up on my new build. They claim the system has been hooked up but their own dashboard has no data a week later. Workers have shown up to work on the system without notice or announcing themselves. The system might be great if it ever works.

1 year ago

Reply from Sunnova

We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. Our team is currently conducting a thorough review of your account, and we will have one of our dedicated agents contact you promptly to address your concerns. We want to assure you that we take this matter seriously and are fully committed to delivering the best customer service possible. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right.

Oct. 20th, 2023

star star star star star

Jowara Morgande

They have great plans and coverage. They stay true to there promise of offering great solar for your home. Save lots of money with solar.

1 year ago

Reply from Sunnova

Hi Jowara Morgande, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 19th, 2023

star star star star star_border

Letty Lopez Riverside, CA

I don’t have any problem with a technician. Technician was very helpful. I got problems with customer service. I called three times and never return my phone call.

1 year ago

Reply from Sunnova

Thank you, Letty! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 18th, 2023

star star_border star_border star_border star_border

Ankush Kanungo Newark, CA

Did not have good experience. I had to call multiple times maybe 15 times to check the status and why activation it's blocked. I had to go back and forth between pge and sunnova. Sunnova made me pay upfront for panels but it was bad experience to get the service activated. I had to pay all the electricity bills for 3-4 months delay. If you pay upfront for some service you do expect better than the experience I had.

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Oct. 16th, 2023

star star star star star

Janelle Sostar

Going solar was an easy process and everything has been incredibly smooth. All dealings with Sunnova were professional and courteous.

1 year ago

Reply from Sunnova

Hello Janelle Sostar, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar, & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 16th, 2023

star star star star star

Mary Kolesar Henderson, NV

I liked the one who introduced us to the system and stuck with us all the way through, and never minded us calling at any time for different reasons

1 year ago

Reply from Sunnova

Greetings, Mary Kolesar , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 12th, 2023

star star star star_border star_border

Lou Fossee Aiken, SC

Lack of contact after the install. Everyone is all about it but after install cannot get anyone to come by and explanevhow to work it. I’ve had better service buying a used car!!

1 year ago

Reply from Sunnova

Hello Lou Fosse , Thank you for bringing this issue to our attention. In order to better further assist you ,feel free to reach us with any questions or concerns via email at Customerservice@sunnova.com . We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 12th, 2023

star star star star_border star_border

Pickle and Billy Orlando, FL

System break down 3 months after it started. Took forever to install and start the system. Then I couldn’t get it fix for over 6 months. Check back and see if it’s going good

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve. If you have any questions or concerns, please contact us at (866) 786-6682

Oct. 11th, 2023

star star star star star

Judy Heasley Houston, TX

So far I am fine with the service, I would of course like to have a smaller electric bill. My bill has gone down some though.

1 year ago Edited October 11, 2023

Reply from Sunnova

Thank you, Judy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 11th, 2023

star star star star star

Javane Schloss Houston, TX

I think I may need to increase my electric service but that’s something to be done in the future but the team has been exceptional with everything

1 year ago

Reply from Sunnova

Thank you, Javane! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 11th, 2023

star star star star star

Brian Osborne San Diego, CA

Technician showed up on time. Was very knowledgeable. Finished in a timely manner. Cleaned up after himself and was gone. What more can you ask for?

1 year ago

Reply from Sunnova

Hello Brian Osborne, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar, & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 10th, 2023

star star star star star_border

Kevin I. Pollard LA

Happy to have made the change to solar. Both our reps, Jalen and Justin, were awsome. Sitting back and waiting to reap the full benefits of our decision.

1 year ago

Reply from Sunnova

Thank you, Kevin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

star star star star star_border

Anitra Lowe Pittsburgh, PA

4 because I thought a backup battery was included but I was wrong this is because of my lack of information about the service. Overall the service is good.

1 year ago Edited January 1, 2024

Reply from Sunnova

Thank you, Anitra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

star star star star star

Rachel Lee Boston, MA

I liked the quick install and the knowledge of the installers. I didn't like the wasted time and sunlight for turn on 2 months time

1 year ago

Reply from Sunnova

Thank you, Rachel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

star star star star star_border

Victor McDonnell Las Vegas, NV

Took too long for install. Many things went wrong between nvenergy, titan and Sonnova, thank God we were assigned a professional project mgr that cared about her client.

1 year ago

Reply from Sunnova

Hi Victor, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

star star_border star_border star_border star_border

Jacob Pearce CA

I never got to set up payment account or switch electric providers. On top of all that, Lunio, my solar technicians have received and order by the city to shut off my second array (Sunnova) so I am once again depending on the grid and paying for it. Contact me again at the number this link was sent to, help me sort this out, and I'd be willing to ammend my review.

1 year ago

Reply from Sunnova

Hello Jacob Pearce, We apologize for the experience you've had. Feel free to reach us via email at Customerservice@sunnova.com in order to further assist or answer any questions.

Oct. 5th, 2023

star star star star star

Debbie Corvin Port Charlotte, FL

1 year ago

Reply from Sunnova

Thank you, Debbie! We appreciate your review. We value our customers and appreciate the time you took to share your experience. If you have any additional questions, please contact us at (866) 786-6682

Oct. 2nd, 2023

star star star star star

Sheila white Avon, NC

Every person involved along the way was professional, friendly, courteous, knowledgeable, and a pleasure to do business with.

1 year ago

Reply from Sunnova

Greetings Sheila White , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 4th, 2023

star star star star star

Dolores Martinez Arlington, TX

The representative was courteous and presented himself professional The gentleman that installed the unit was thorough

1 year ago

Reply from Sunnova

Hello Dolores Martinez, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 2nd, 2023

star star star star star

Sylvia A Romero Santa Fe, NM

Very Professional kind on the phone and they know their stuff they have been with me the whole way and always give correct answers.

1 year ago

Reply from Sunnova

Greetings Sylvia A. Romero, and a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 2nd, 2023

star star star star star

Mike Freire (Little mike) New Bedford, MA

Excellent customer service customer is actually treated with respect and the company treats the customer like they actually care about the customer

1 year ago

Reply from Sunnova

Mike Freire , Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Sep. 28th, 2023

star star star star star

Pedro Pedroza

I like the service,and the profesional staff. Its a good system. Also help me a lot when the electricity and when the outbreack.

1 year ago

Reply from Sunnova

Pedro Pedroza, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Sep. 28th, 2023

star star star star star

Michael Moore Yucaipa, CA

Sun nova is great, some of subcontractors are struggling, and Edison is holding up everything they can in order to keep profits up.

1 year ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Sep. 28th, 2023

star star star star star

Robert Hollingshead Trenton, NJ

The installers were professional and keep the property clean and they were finished a couple of days. They were well organized

1 year ago

Reply from Sunnova

Thank you, Robert! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

star star star star star

Shirley Fournier

The whole organization is very well established and their people work together very well in order to deliver an overall great product!

1 year ago

Reply from Sunnova

Thank you, Shirley! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

star star_border star_border star_border star_border

Sunnova Customer 3987

Terrible. Very disorganized. Poor communication and follow-through. Most team members seem to care about helping, but the organization’s behaviors/actions come across as apathetic. No replies at times. Process, troubleshooting and activation only moved forward due to homeowner being proactive. Value of this purchase and service are still to-be-determined (not enough usage time).

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. If you have any questions or concerns, please contact us at customerservice@sunnova.com. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Sep. 27th, 2023

Sunnova Reviews