Sunnova: Read 6,314 User Reviews From Real Homeowners

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Verified Customer

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Juan Carlos Murillo

Good service, very responsible and accurate on the job to be performed

6 years ago

Reply from Sunnova

Hello Juan Carlos, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Nov. 15th, 2019

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Verified Customer

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Michael Pulling

Crew was very conscientious throughout the installation.

6 years ago

Reply from Sunnova

Hello Michael, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 15th, 2019

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Verified Customer

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Carol Vayda

So far, so good. All went well & I'm up & running

6 years ago

Reply from Sunnova

Good Morning Carol, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Nov. 4th, 2019

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Verified Customer

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Valerie Blalock

It's been a slow process and the job isn't quite complete yet. Still waiting for Pepco to do work.

6 years ago

Reply from Sunnova

Hello Valerie, thank you for bringing this to our attention. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MO

Nov. 4th, 2019

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Verified Customer

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Marrima Hawkins

Customer service is excellent, they explain everything

6 years ago

Reply from Sunnova

Hello Marrima, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Colleen DeMarco

Reputation and service, quality of solar panels

6 years ago

Reply from Sunnova

Hello Colleen, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Colin

Good responsive customer service and reliability

6 years ago

Reply from Sunnova

Good Morning Colin, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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Anh tuan duong

They did good a job and are prompt in there work.

6 years ago

Reply from Sunnova

Good Morning Anh, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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david cruz

very professional and accomidating with schedule and calls.

6 years ago

Reply from Sunnova

Good Morning David, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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Kenny D

Because I was impressed by their professionalism and responsiveness.

6 years ago

Reply from Sunnova

Hello Kenny D, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. Thank you!^MO

Oct. 29th, 2019

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Verified Customer

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Jerry Wilson

We have received a red tag which to our knowledge has not been fixed

6 years ago

Reply from Sunnova

Hello Jerry, thank you for your feedback. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you shortly. Thank you!

Oct. 29th, 2019

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Verified Customer

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Nkodev

Dylan answered my texts and concerns immediately

6 years ago

Reply from Sunnova

Good Morning Nkodev, Thank you for your positive feedback and Welcome To the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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Charlotte McCarthy Lake Shasta, CA

They worked diligently to get our system up and running

6 years ago

Reply from Sunnova

Good Morning Charlotte, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 21st, 2019

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Verified Customer

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Noufou Kirakoya Hyattsville, MD

Energy saver in this environment changing world

6 years ago

Reply from Sunnova

Hello Noufou Kirakoya, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 21st, 2019

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Verified Customer

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Laura Hoffman Muncy, PA

Very good service, excellent customer service

6 years ago

Reply from Sunnova

Hi Laura!
Thank you, we are so happy to hear your experience reflected what we strive for. *MV

Dec. 10th, 2020

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Verified Customer

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Paolo bennici Staten Island, NY

Very effective and fast with all the paper work

6 years ago

Reply from Sunnova

Hello Paolo, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 21st, 2019

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Verified Customer

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Dottie

If you were the man left wire a wire hanging from my roof and didn't fix it

6 years ago

Reply from Sunnova

Good Morning Dottie, Thank you for bringing this to our attention. If you could please send us a private message with your system id/phone number where we can reach you?. We will look into this right away. Thank you^MP

Oct. 14th, 2019

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Verified Customer

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Raymond Gomes Waianae, HI

Great Workmanship Great Response Times Great Communication

6 years ago

Reply from Sunnova

Good Morning Raymond, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 8th, 2019

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Verified Customer

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James P. Whelan

Salesman not clear on the rentalpart but the installation was good.

6 years ago

Reply from Sunnova

Thank You James P. Whelan! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Michael

Customer service is really great, but their portal and billing details in the portal are awful.

6 years ago

Reply from Sunnova

Thank you Michael for your feedback Ernesto. We are sorry to hear that this was your experience with . Customer Service. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.^OA

Oct. 1st, 2019

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Verified Customer

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madolin

professional. knowledgable. friendly. timely.

6 years ago

Reply from Sunnova

Good Morning Madolin, Thank you for your positive feedback and Welcome to the Sunnova Family!. Thank you^MP

Sep. 26th, 2019

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Verified Customer

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Maria Cajigas Kissimmee, FL

Too long to install. Other company give you gift for installing with them. They donot

6 years ago

Reply from Sunnova

Thank you for your feedback Maria Cajigas . We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customer.^OA

Sep. 17th, 2019

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Emelie Taijeron

The best in power savings! One of the best financial move's I've ever made was using Sunnova!

9 months ago

Reply from Sunnova

Greetings Emelie. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Apr. 30th, 2025

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Dan Raudenbush

The whole process was smooth. No-pressure sales. Efficient installation. Clean yard. Clean energy.

9 months ago

Reply from Sunnova

Thank you, Dan! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Apr. 14th, 2025

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Vince McFadden

Just went live last week so honestly too soon to give a thorough review. All seems to have gone ok thus far.

10 months ago

Reply from Sunnova

Hello Vince. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 27th, 2025

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Mabel Edwards

The techs were timely and I was kept abreast of the progress on the project as it was being done.

10 months ago

Reply from Sunnova

Hello Mabel. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 27th, 2025

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Dolores Garcia

I have been with Sunnova for two years with no problems. They are a great company.

10 months ago

Reply from Sunnova

Hi Dolores! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 26th, 2025

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Gregory Thomas

The two technicians sent to our house were very helpful in getting the repair made.

10 months ago

Reply from Sunnova

Hello Gregory, thank you for your five-star review, we appreciate your feedback! We hope our services keep exceeding your expectations.

Mar. 21st, 2025

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Carlos Mondragon

I’m very pleased with my Solar Panel’s! And looking forward to the savings in my power bill!

10 months ago

Reply from Sunnova

We appreciate your feedback, Carlos. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Mar. 14th, 2025

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Jody Marmaro

I would like to be able to see my consumption aswell as production in real time within the app. Also in Colorado the app there for

10 months ago

Reply from Sunnova

Hello Jody. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Mar. 11th, 2025

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Sunshine

They made it all so easy from day one everybody helped with every step of the way

10 months ago

Reply from Sunnova

Hello Sunshine, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 5th, 2025

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Mary Walston

Reliable, swift, courteous, knowledgeable, all around a really good experience. Thank you.

10 months ago

Reply from Sunnova

Hello Mary. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 4th, 2025

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Karen Marusa

The guys show up on time, they’re very polite, and they fix the thing the right way

11 months ago

Reply from Sunnova

Greetings Karen. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Feb. 25th, 2025

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Bridges “Get Organized” Conner

They did a great job of working in the background and pushing everything through.

11 months ago

Reply from Sunnova

Hello Bridges. We appreciate your review and the time you took to share your experience. We hope our services keep exceeding your expectations.

Feb. 19th, 2025

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Carl Eilo

The two tensions were professional, thorough, and performed the modifications quickly.

11 months ago

Reply from Sunnova

Thank you, Carl! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 14th, 2025

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Donald Coulson

Very easy to deal with and they are very upfront. Answered all my questions with detail

11 months ago

Reply from Sunnova

Thank you, Donald! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 14th, 2025

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Lawrence Moya

Install was great fast they cleaned up after and showed and explained the whole thing

11 months ago

Reply from Sunnova

Hi Lawrence, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Feb. 10th, 2025

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Amy P

Installation looks great, but still waiting on inspection so not sure how they run yet

11 months ago

Reply from Sunnova

Thank you, Amy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Nwanze Paul

Everything about the company is great. The personnel and their professionalism is top notch.

11 months ago

Reply from Sunnova

Thank you, Nwanze! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Patty Heilman

Great salesman. Easy process. Only issue- an electric line no longer works after they installed everything. My garage has no power, no light.

1 year ago

Reply from Sunnova

Hello Patty. Thank you for the 4-star rating regarding our service. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We are here to help you!

Jan. 21st, 2025

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Don

Canceled appoint after confirmation. I had already made arrangements to be home Didn’t bother to contact me before setting up another date

1 year ago

Reply from Sunnova

Hi Don! We appreciate your feedback.

Jan. 15th, 2025

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Marvin Gonzalez

Installation was done very professionally. On the other side I need someone to call me back because the billing is incorrect. Thanks!

1 year ago

Reply from Sunnova

Hello Marvin, thank you for your review. We're glad to hear the switch to solar was a smooth journey. To help ensure we address your concerns effectively, we kindly request you to provide us your system ID along with your inquiry via email at customerservice@sunnova.com.

Jan. 10th, 2025

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Paul Beckstrom

First two technicians were great! Second two were arrogant and made fun of my not being familiar with their WiFi questions. Talked in front of me in their foreign language and laughed at me. In- silting and unAmerican.

1 year ago

Reply from Sunnova

Thank you, Paul. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We apologize for any inconvenience you may have experienced throughout your experience with Sunnova.

Jan. 8th, 2025

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Dom Tiberi

True professional manner we went through the entire process. Each phase of the project was handled very well.

1 year ago

Reply from Sunnova

Thank you, Dom! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 2nd, 2025

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Todd Carbone

Great experience. Very informative and professional process. They keep you up to date through the whole process.

1 year ago

Reply from Sunnova

Hi Todd! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jan. 2nd, 2025

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Amanda Gideon

I have never had such a great experience with all of their employees. Each one was friendly, helpful and knowledgeable.

1 year ago

Reply from Sunnova

Hello Amanda. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2024

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Marjorie Hansen

We aren't saving as much as we were led to believe. APS has so many fees and charges it seems to eat up any solar savings.

1 year ago

Reply from Sunnova

Hello Marjorie. Thank you for reaching out and bringing this matter to our attention. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

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Kimberly Dollens

They kept me informed of each step of the project and included me on all necessary scheduling changes.

1 year ago

Reply from Sunnova

Hello Kimberly. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 18th, 2024

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Bruce Altizer

They were on-time, friendly, knowledgeable and fast. Fixed my problem in 5 minutes and were on their way. Thanks

1 year ago

Reply from Sunnova

Hello Bruce. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 2nd, 2024

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ajkofpa

Excellent so far, will take time to see how much we are saving. System was just turned on last week.

1 year ago

Reply from Sunnova

Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 2nd, 2024

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