Sunnova: Read 6,080 User Reviews From Real Homeowners

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Isidro mejia

Sunnova is a great company. Knowledgeable people, very professional and available. Plz consider using this company for your solar panels needs.

1 year ago

Reply from Sunnova

Thank you, Isidro mejia! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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James Lavalette

Sunnova has been great to deal with through the entire process. The billing and usage breakdown in the app is excellent.

1 year ago

Reply from Sunnova

Hi James Lavallette! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

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Handy R us Chester, NJ

Great service provided and sales rep kim was awesome and very easy to explain and as well to assure us the whole process

1 year ago

Reply from Sunnova

Hello Handy R Us, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *JA*

May. 25th, 2023

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Eric Messner Ivoryton, CT

Billing information on contract for autopay is incorrect. Banking information is either missing or not correct. Balance reflects attempts by Sunnova to collect but not receiving payment. Bank verified no attempts Very disatisfied.

1 year ago

Reply from Sunnova

Hello Eric Messner, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

May. 22nd, 2023

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RJ Stevens St. Cloud, FL

1 year ago

Reply from Sunnova

Hello RJ Stevens, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

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CARL KLINE Fairfax, VA

The two technicians we able to troubleshoot my system and made necessary repairs. They even placed another work request for us.

1 year ago

Reply from Sunnova

Hi Carl Kline! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 18th, 2023

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Elia M. Odoshi-Santos Saipan, S

I LOVE the fact that I don't pay any electric bill but I HATE the fact that I have to deal with the office in the mainland instead of the office here on the island. I had to wait for months to get approval from the main office in the US!!!!!!!!!!

1 year ago

Reply from Sunnova

Hi Elia M. Odoshi-Santos! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 18th, 2023

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Dina Soultan

I’m a new customer of Sunnova. I’ve been working with them for over five months to connect my solar and I wasn’t able to get it done for missing one piece of information. I have called them SO many times. Every time I call them, the agent tells me we are all set and then a week later we’re back to square one.

1 year ago

Reply from Sunnova

Hello Dina Soultan, we apologize for the inconvenience and thank you for bringing this to our attention. Can you send us an email at customerservice@sunnova.com with your system ID and a phone number where we can contact you? *DM*

May. 17th, 2023

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Carlos Blackshire

Contractor was on time and did a very professional job in a timely manner. Call after the job was completed and cleaned up his work area.

1 year ago

Reply from Sunnova

Hi Carlos Blackshire! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 17th, 2023

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Kevin Guerrero

I enjoy the savings and I'm excited about the possibility of installing a battery so that I won't have to rely on a generator anymore.

1 year ago Edited September 13, 2023

Reply from Sunnova

Hi Kevin! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 14th, 2023

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Christina Lasater

Safe and very friendly and helpful. Someone was always in contact with me to let me know what the status of my project was.

1 year ago

Reply from Sunnova

Hello Christina Lasater, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

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Sue Debey Roseville, CA

I like that I did not have to put any money down to get the service. However, I did have to forfeit my tax credit for it going Solar.

1 year ago

Reply from Sunnova

Hello Sue Debey, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

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Trixy Headden Dallas, TX

Thank you so much for getting us back online with a of our Panels! It has been a long 10 months of only running half panels! We appreciate you!

1 year ago

Reply from Sunnova

Hello Trixy Headden, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^SG

May. 15th, 2023

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Virginia G Clermont, FL

I liked that they kept in contact with me, letting me know how things were coming along, and I also appreciated that they handled everything.

1 year ago

Reply from Sunnova

Hello Vivian G, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

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Frank Mona Auburn, CA

A quality and competitively priced system expertly installed and under a warranty for 25 years. It doesn’t get much better than that!

1 year ago

Reply from Sunnova

Hi Frank Mona! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 9th, 2023

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Melissa Miller Erie, PA

I have not had much interaction from this company to rate it. They came to my house to replace a part for Generac. I have several issues with our set up but it seems that the company that I stalled them is being sued and I can't get repairs and service.

1 year ago

Reply from Sunnova

Hello Melissa Miller, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 8th, 2023

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Cody Neuffer Nashville, TN

Had them for warranty repair. I could never get a firm answer of when they would be at my location and then they just showed up randomly one day. The techs on site did a good job but the communication was lackluster to say the least

1 year ago

Reply from Sunnova

Hi Cody Neuffer! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 5th, 2023

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Suzane Willis Rockford, MI

They set a appointment time and day and came out and upgraded the snaps on the solar. Very grateful. Solar is working great

1 year ago

Reply from Sunnova

Hello Suzane Willis, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 5th, 2023

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John draves Chicago, IL

They took a while to get here but they were very helpful and professional! Great guys and very instructive and got my system up and running!!

1 year ago

Reply from Sunnova

Hi John draves! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 5th, 2023

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Dante Brunelli Woodbury Heights, NJ

Sunova so far has been great to me.i save alotta money I never had an issues and am happy with the company thank you sunova. Dante brunelli

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Dante brunelli! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 2nd, 2023

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Carone Maxwell Philadelphia, PA

I have had a great experience with Sunnova. I recommend them to anyone looking for Solar. They are affordable , honest and professional

1 year ago

Reply from Sunnova

Thank you, Carone Maxwell! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 2nd, 2023

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Kandi Schlemmer Glen Allen, VA

Sunnova techs were very professional and efficient. Their customer service however was rude, avoided direct yes or no questions, and refused to provide basic information on my warranty claim. Had to contact the manufacturer and have them reach out to Sunnova in order to get the work scheduled and completed.

1 year ago

Reply from Sunnova

Hi Kandi Schlemmer! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 1st, 2023

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Luis Bonnin

Sunnova is there always for you and they will take care if anything goes wrong with your system and they answer the phone with good customer care

1 year ago Edited September 27, 2023

Reply from Sunnova

Thank you, Luis Bonnin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Apr. 28th, 2023

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Priscilla Prew Middletown, RI

Honest company. What was proposed to me, was exactly as they stated. Always keeps in touch. Not sure how the State rebate or credit though.

1 year ago

Reply from Sunnova

Thank you for your message, Priscella. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *IE*

Apr. 25th, 2023

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Thomas Whittle Stafford, VA

The young men who serviced my panels were professional and timely. They completed the work and was on their way in an hour.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Thomas! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LN*

Apr. 24th, 2023

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Holly Julian Springfield, MO

Thank you for coming to get our system set up after pink energy went bankrupt! We had no idea what to do and we appreciate you!

1 year ago

Reply from Sunnova

Hello Holly, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LN*

Apr. 24th, 2023

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Jchurchill Glastonbury, CT

Very professional, the install was efficient and done with care. Start up was fast and easy. I will be recommending to all of my family and friends.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jchurchill! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

Apr. 19th, 2023

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Sandra Bourdon North Adams, MA

Very efficient company, they call and show up when they say they are. And they send plenty of information via emails to let you know what's going on

1 year ago

Reply from Sunnova

Hi Sandra Bourdon! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Apr. 17th, 2023

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steve dupell Greenfield, MA

So far very pleased. Had a few bugs early. But they were taken care of in timely fashion. Would recommend Sunnova all the time..

1 year ago

Reply from Sunnova

Thank you, Steve Dupell! We aim to provide the best customer experience. We are thrilled that you're a member of our Sunnova family! *LN*

Apr. 6th, 2023

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Jessica Tidwell Detroit, MI

Sunnova came out to view my system installed by another company that filed bankruptcy. I told them what the issue was, they told me it likely was not that. Restarted my battery and viewed the error still on my Inverter. The error I advised was the main issue. They advised they would return the following week to correct the issue and I have not heard from them since.

1 year ago

Reply from Sunnova

Hello Jessica Tidwell, we are sorry to hear you have been having issues with your solar system.

Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you at? *NR*

Apr. 4th, 2023

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Julie StFrancis

The setup and installation was effortless and seamless but communication since has been nonexistent. I tried to reach out about the referral bonus twice and have gotten zero response.

1 year ago

Reply from Sunnova

Hello Julie StFrancis, Thank you for reaching out and bringing this to our attention. We are sorry to hear about your experience. In order to help resolve your concerns we will need a system ID or the case number, as well as a phone number. *PL*

Mar. 29th, 2023

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mike sweat Lansing, MI

Great service, pro-active monitoring of my systems needs. Great communication and efficient and accurate service professional.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Mike Sweat! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

Mar. 22nd, 2023

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Domingo Maldonado

I am very satisfy with our solar energy system. For the last 2 years we do not have any energy interruption. This is a success .

1 year ago Edited September 15, 2023

Reply from Sunnova

Thanks for reaching out to us, Domingo Maldonado. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 20th, 2023

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Katharine Mahoney Twing

Sunnova provides a quality and reliable product. I felt confident working with them during and after the installation process.

1 year ago Edited June 12, 2024

Reply from Sunnova

Hi Katharine Twing! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CJ*

Mar. 13th, 2023

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Vanessa Sosa Manteca, CA

Great communication from my Sales Rep Phill during the entire process. The installer teams was awesome too. Quick and fast process!

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Vanessa Sosa! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 8th, 2023

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Derith Stover Palmyra, PA

The people have been very good to work with. We've referred multiple people to Sunnova. It's no longer painful to get our electric bill each month.

1 year ago Edited May 24, 2023

Reply from Sunnova

Hello, Derith Stover, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 8th, 2023

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William Minnick Escondido, CA

Solar from Sunnova & EXO has been a total disaster for me. No pre-planning from the engineering side or management of the installation by EXO anytime during the project. It was supposed to be a 1 day installation, but it turned into months long fooling around. I am not a “Happy Customer” and only hope the system works well for many years as I want nothing to do with EXO Solar in the future.

1 year ago

Reply from Sunnova

Hi William Minnick, in order to help resolve your concerns we will need a system ID or the case number, as well a phone number.*EO*

Mar. 4th, 2023

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Annette Colon

I called other companies and I really felt comfortable and satisfied with windmar home. Plus I got great feedback from other buyers

1 year ago Edited March 21, 2024

Reply from Sunnova

Hello Annette Colon, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 21st, 2024

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larry weinberg Springfield, MA

Everything went fine. Just trying to find out about energy credits I was told about during sale but as of yet not getting results

1 year ago

Reply from Sunnova

Hi larry weinberg! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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Bert Gaylord Boston, MA

The people that installed the panels are equipment completed their portion of the project in one day. Waiting over a month now for the next portion, after which I'm told 6 to 8 weeks for utility company to complete. From planning stages to completion is greatly lacking coordination within.

1 year ago

Reply from Sunnova

Hello Bert Gaylord, thank you for bringing this to our attention. We are sorry to hear about your experience. We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *EO

Feb. 9th, 2023

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Mark Longley Providence, RI

1st off our sales Rep Jim did sn excellent job answering any of ours & concerns regarding the whole process. High quality workmanship & product!

1 year ago

Reply from Sunnova

Hello Mark Longley, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DMS*

Feb. 8th, 2023

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Lora Perkins Jefferson, MA

Customer service was wonderful. I don't have anything negative to say so far. I can't wait to see the savings on my electric bill!

1 year ago

Reply from Sunnova

Hello Lora Perkins, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DMS*

Feb. 6th, 2023

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Louis Normand

I have been a customer of Sunnova for more than 2 years. The savings goals for the first 2 years have been exceeded and customer care is first rate!

1 year ago

Reply from Sunnova

Hello Louis Normand, We are so happy to hear your experience reflects what we strive for. Thank you for being part of the Sunnova Family! *DMS*

Feb. 6th, 2023

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Veronica Lewis

Excellent solar panel company, I recommend it to everyone, even my relatives who have already selected Sunova, they are satisfied.

1 year ago

Reply from Sunnova

Thank you, Veronica Lewis! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Jan. 25th, 2023

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Joseph Cocuzzo

The experience we have had with Sunnova has been great. Everyone was professional and courteous. I would highly reccommend them.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Joseph Cocuzzo! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DMS*

Jan. 18th, 2023

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Chang Ha Hayward, CA

I am very disapointed that your monitoring system shows only ONE day of lifetime before it went down. Still it is down and I was told you will look at issue on Jan 10, 2023. Big promise and no followthrough. The system turn on 21 of Dec last year and worked only one day before it went down.

1 year ago

Reply from Sunnova

*Due to phone panel issues 12/15/2022 preventing phone calls to customers in PR, an email update was sent to the customer.

*Please review FSL-WO-0000371009 opened 10/14/20222 for any updates regarding pending RMA status

**REMINDER - remember to check the sent emails for the customer who needed rescheduling
Hello Chang Ha, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^JE

Jan. 4th, 2023

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acl Waipahu, HI

Sunnova is a great company - I feel there's transparency and efficiency with Sunnova and their partners, like Malama Solar.

2 years ago

Reply from Sunnova

Hello acl, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Dec. 27th, 2022

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Danny Burns Plano, TX

Great Service! And nowadays, this is rare. The install was done by professionals and the City of Plano passed inspection on the first appointment!

2 years ago Edited December 22, 2022

Reply from Sunnova

Hello Danny Burns, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LS*

Dec. 27th, 2022

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Kelly Baptista Magalia, CA

Communication with Premier Solar was terrible. Installation of tesla battery took forever. I asked for explanation of monitoring system and I was told to look at the app, but the app was confusing. I finally called and requested someone come and talk to me and show me how it works. And, I am no dummy

2 years ago

Reply from Sunnova

Hello Kelly Baptista, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. +KL

Dec. 20th, 2022

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Somjira Namarsa San Antonio, TX

Sunnova does not have a streamline process. We received email from one person but when we call back, it’s usually 3 other people we have to talk to who may or may not be in the loop of the information discussed previously. Long waits, weeks, to receive call back or updates. By far, this was one of the worst company to communicate with in my life!

2 years ago

Reply from Sunnova

Hello Somjira Namarsa, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? *DMS*

Dec. 19th, 2022

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