Sunnova: Read 6,315 User Reviews From Real Homeowners

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William Melius

Sunnova has always been a good company. Customer service is astounding. Love the savings that solar provides.

1 year ago

Reply from Sunnova

Hello William. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

May. 7th, 2025

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tricky nick

Excellent service (at least during setup) and quite a few challenges, but they addressed each and every one of them.

1 year ago

Reply from Sunnova

Hello Nick! Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Apr. 24th, 2025

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David Brodeur

New to app. Does it show how much power I've produced total so far. As far as I can tell it only shows what I'm producing at that time

1 year ago

Reply from Sunnova

Hello David. Thank you for your 4-star rating! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Feel free to contact our customer service via email at customerservice@sunnova.com or chat with an agent through your MySunnova account for assistance. We are here to help!

Apr. 24th, 2025

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nelson quiles

Love to have this Solar Powered System, Excellent Customer Service, would recomend it to everybody I know

1 year ago

Reply from Sunnova

Hello Nelson. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Apr. 3rd, 2025

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Shelley

I liked that the person that I was talking to didn't have a heavy accent. I'll see if the follow through happens then let you know how I feel about the event.

1 year ago

Reply from Sunnova

Hello Shelley. Thank you for your feedback regarding your journey with us. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Apr. 3rd, 2025

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Lance Trussa

Clean professional installation that will lower my electric bill. This is costing me $0 out of my pocket.

1 year ago

Reply from Sunnova

Hello Lance. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 27th, 2025

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Michael Brooks

Easy to work with, and best group of people. Everyone who came out was friendly, professional, and knowledgeable.

1 year ago Edited March 20, 2025

Reply from Sunnova

Hi Michael Brooks! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 19th, 2025

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Erica Reu

The whole experience with them from the very beginning to the minute, our solar was turned on was top notch.

1 year ago

Reply from Sunnova

Hello Erica! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Mar. 10th, 2025

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Dawn Kleintop

Everything went so smoothly and everything was explained to me at each step. It was done fairly quick too!

1 year ago Edited March 18, 2025

Reply from Sunnova

Hello Dawn. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Feb. 28th, 2025

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Victor Cisneros

I have been trying to contact customer service about finishing the set up of my Tesla solar battery and no one will return my call. I try calling and get a voicemail. There seems to be no communication of the next steps. Their customer service and process needs to be improved.

1 year ago

Reply from Sunnova

Hello Victor Cisneros, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Feb. 21st, 2025

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Krista Nelson

The panels are not providing the amount of energy I was approved for, I am still paying just as much to Ameran as I normally would as well as paying for the use of the solar panels, this is not affordable for me and my family

1 year ago

Reply from Sunnova

Thank you, Krista. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We are sorry to hear you have not had the best experience, please contact us at 866-786-6682 for further assistance.

Feb. 20th, 2025

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Manuel Robles

I liked that they were very professional, easy to talk too, as well as did proficient work. Thank you!

1 year ago

Reply from Sunnova

Thank you, Manuel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Feb. 17th, 2025

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Len Mccloskey

I like that you people where able to get my solar system working again that's awesome thank you

1 year ago

Reply from Sunnova

Thank you, Len! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 14th, 2025

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Kyle Jordan

My salesmen were great! Really walked me through the process and were always available to answer questions.

1 year ago

Reply from Sunnova

Hello Kyle. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Feb. 11th, 2025

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Jeff Whittaker

My experience with Sunnova has been excellent. From the start they were commutative and answered my questions.

1 year ago

Reply from Sunnova

Thank you, Jeff! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Feb. 5th, 2025

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trent brannan

Not very good communication. We had a super nice salesman. Was nice to get a referral bonus fir me and my uncle of $500

1 year ago

Reply from Sunnova

Thank you, trent! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Thommy H

You lied about your program. The rates are not covered over the set amount and your sales people, installers and apparantly regional advisor lied about installing birdguard. L which subsequently has now left bird shit and pigeons on my roof.

1 year ago Edited March 10, 2025

Reply from Sunnova

Hi Thommy, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.

Feb. 4th, 2025

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Scott Cohen

Very responsive to a service issue. Easy dealing with them. Reasonable call back interval........

1 year ago

Reply from Sunnova

Thank you, Scott! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Chance Harvey

Excellent response by technician and company. Fast, knowledgeable, and professional in all aspects.

1 year ago

Reply from Sunnova

Thank you, Chance! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Dottie Howard

They are professional and personable... They welcome questions and provide knowledgeable answers... Thank you so much

1 year ago

Reply from Sunnova

Thank you, Dottie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Patty Heilman

Great salesman. Easy process. Only issue- an electric line no longer works after they installed everything. My garage has no power, no light.

1 year ago

Reply from Sunnova

Hello Patty. Thank you for the 4-star rating regarding our service. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We are here to help you!

Jan. 21st, 2025

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Don

Canceled appoint after confirmation. I had already made arrangements to be home Didn’t bother to contact me before setting up another date

1 year ago

Reply from Sunnova

Hi Don! We appreciate your feedback.

Jan. 15th, 2025

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Marvin Gonzalez

Installation was done very professionally. On the other side I need someone to call me back because the billing is incorrect. Thanks!

1 year ago

Reply from Sunnova

Hello Marvin, thank you for your review. We're glad to hear the switch to solar was a smooth journey. To help ensure we address your concerns effectively, we kindly request you to provide us your system ID along with your inquiry via email at customerservice@sunnova.com.

Jan. 10th, 2025

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Paul Beckstrom

First two technicians were great! Second two were arrogant and made fun of my not being familiar with their WiFi questions. Talked in front of me in their foreign language and laughed at me. In- silting and unAmerican.

1 year ago

Reply from Sunnova

Thank you, Paul. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We apologize for any inconvenience you may have experienced throughout your experience with Sunnova.

Jan. 8th, 2025

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Dom Tiberi

True professional manner we went through the entire process. Each phase of the project was handled very well.

1 year ago

Reply from Sunnova

Thank you, Dom! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 2nd, 2025

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Todd Carbone

Great experience. Very informative and professional process. They keep you up to date through the whole process.

1 year ago

Reply from Sunnova

Hi Todd! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jan. 2nd, 2025

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Amanda Gideon

I have never had such a great experience with all of their employees. Each one was friendly, helpful and knowledgeable.

1 year ago

Reply from Sunnova

Hello Amanda. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2024

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Marjorie Hansen

We aren't saving as much as we were led to believe. APS has so many fees and charges it seems to eat up any solar savings.

1 year ago

Reply from Sunnova

Hello Marjorie. Thank you for reaching out and bringing this matter to our attention. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

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Kimberly Dollens

They kept me informed of each step of the project and included me on all necessary scheduling changes.

1 year ago

Reply from Sunnova

Hello Kimberly. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 18th, 2024

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Bruce Altizer

They were on-time, friendly, knowledgeable and fast. Fixed my problem in 5 minutes and were on their way. Thanks

1 year ago

Reply from Sunnova

Hello Bruce. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 2nd, 2024

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ajkofpa

Excellent so far, will take time to see how much we are saving. System was just turned on last week.

1 year ago

Reply from Sunnova

Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 2nd, 2024

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Melody O'Connor

Everything seems to be running smoothly and I have not had any problems or many dealings with anyone yet.

1 year ago

Reply from Sunnova

Hi Melody, thank you for your review. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Nov. 26th, 2024

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Rick Wheeler

I am not happy about the lack of communication from all the parties involved. I am trying to see the production of our system and what we use daily but cannot find it. Not sure which company to call about this.

1 year ago

Reply from Sunnova

Hello Rick. Thank you for speaking with us today regarding your concerns. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for additional assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 22nd, 2024

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Tina

Each step in the process was clearly explained. All members of the installation team were prompt and courteous.

1 year ago

Reply from Sunnova

Hello Tina. We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Nov. 21st, 2024

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Paul Kososki

been two months and haven'[ received word one as to the status of my solar panel as to when they will be installed. no communication about it all ALL...

1 year ago

Reply from Sunnova

Hello Paul. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com. We look forward to helping you!

Nov. 20th, 2024

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Jim Lamberson

The entire process was pain free, I just had to sign some papers after full explanation & information was provided.

1 year ago

Reply from Sunnova

Hello Jim. Thank you for your 5-star rating! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Nov. 14th, 2024

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TERRI DUNCAN

The initial salesman was very pleasant, positive and helpful. All of the installers were pleasant and respectful.

1 year ago

Reply from Sunnova

Hell Terri! We appreciate your review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Nov. 12th, 2024

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devoraj@windstream.net

This company made appointment with us 3 times and showed up the first time and never showed up 2nd nor third. My wife waited for the 2-5 and the 8 to 11 and you never showed up.

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.

Nov. 8th, 2024

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Garry Dole

Nearly impossible to schedule prompt service. When you talk with live people they say they will add a note to the service request but subsequent conversations all begin without notes which cannot be found....

1 year ago

Reply from Sunnova

Hello Garry. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 5th, 2024

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Gerald Bailey

The company has been responsive and courteous every time we called with a question or concern. Highly recommend!

1 year ago Edited October 24, 2024

Reply from Sunnova

Thank you, Gerald! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Peter Berezuk

Repair Crew arrived on time, friendly greeting, eager to learn about the problem, and started work as soon as prudent.

1 year ago

Reply from Sunnova

Thank you, Peter! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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foo2youtoo@yahoo.com

Great job installing the system. Clear instructions through the permit process. I paid ZERO dollars.

1 year ago

Reply from Sunnova

Thank you, foo2youtoo@yahoo.com! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Jerry Cole

Knew what to do. Repair was quick and everything is working like it should. People were very professional.

1 year ago

Reply from Sunnova

Thank you, Jerry! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.

Oct. 14th, 2024

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Zuleyka Cheleuitte

Excellent customer service. They give attention to detail and always try to resolve issues that meet the clients needs

1 year ago

Reply from Sunnova

Hello Zuleyka. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 11th, 2024

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Nick Foisy

They have arguably the worst customer service I have ever dealt with. They moved all call centers overseas, and the reps will not put you through to a supervisor or US agent no matter your situation. On top of all that, our first service appointment was blown off entirely.

1 year ago

Reply from Sunnova

Hello Nick. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Feel free to contact our customer service via email at customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.

Oct. 7th, 2024

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Julius Jones

This has to be the worst company ever. They damaged numerous major appliances including but not limited to, refrigerator, dryer, garage opener, when they super surged my house after instalation. They have been dragging their feet with the the compensation for new appliances.

1 year ago

Reply from Sunnova

Hello Julius. Thank you for reaching out and bringing this matter to our attention. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. Please know that your account is currently under review and updates have been requested. We will be reaching out once more details have been provided. We appreciate your cooperation and patience.

Oct. 4th, 2024

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Karen

All went well Would have liked a live explanation re how it all works in the end instead of just being sent a written manual

1 year ago

Reply from Sunnova

Thank you, Karen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2024

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Nikki Hart

They promised to wire a shed along with the solar panels and have failed to do so or contact to keep me informed. The representative his name is just and works in the reno fallon area made all the promises and won't answer the phone. I have called 5 or 6 times now. Never go through.

1 year ago

Reply from Sunnova

Hello Nikki. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 1st, 2024

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Kelly Artiga

Horrible, worst experience ever…their sub contractors hired other contractors….had so many problems took forever to fix damages caused by them had to hunt them down and still the repairs were awful! Wish I didn’t do this and saved me the stress!!!!!

1 year ago

Reply from Sunnova

Greetings Kelly. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Sep. 27th, 2024

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James German

Lack of finishing the project to completion and lack of service and teaching me how to monitor system and getting it troubled shot at completion.

1 year ago

Reply from Sunnova

Hello James. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Sep. 27th, 2024

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