Sunnova: Read 6,313 User Reviews From Real Homeowners

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Paulette

I am not at all happy with my solar. I was told during day light I would be total solar. It is now 89 degrees outside and I am still pulling from the grid. I am also not happy that a battery was not supplied with this deal, because I am using to much electric and now paying for both. VERY dissatisfied.

1 year ago

Reply from Sunnova

Hello Paulette, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jul. 31st, 2024

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Jeffrey Campbell

WORST EVER!! I hired Sunnova to install solar panels. They overcharged for their PPA. They made promises they didn't keep. NO SHOW, NO CALL. Worst customer service EVER!! I will never use this company again. And to think some builders require that you hire them.

1 year ago

Reply from Sunnova

Hello Jeffrey, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jul. 31st, 2024

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Amy Enressia

Sales Rep Tyson R was with me all the way through!! All the folks were very professional and fast Great service!!

1 year ago

Reply from Sunnova

Hello Amy. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jul. 19th, 2024

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Noletasic

Customer service is a major issue!!! I have been trying to get something done for months and can't get an answer... Other than that, everything is good..

1 year ago

Reply from Sunnova

Hello, Noletasic. We appreciate your review and appreciate the feedback you provided to continuously improve the customer experience. To help ensure we address your concerns effectively, we kindly request you to provide us with your system ID or case number via email at customerservice@sunnova.com. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Jul. 12th, 2024

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Yohana calle

Don’t go with Sunnova worst customer service, they won’t have a clue whenever you have questions. They won’t sell you enough solar panels and then they will offer you to get more of curse for extra charges. And your bill from duke won’t stop so like me I end up with two bills

1 year ago

Reply from Sunnova

Hello Yahana. We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. Feel free to contact our customer service at (866)786-6682 or customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.

Jul. 12th, 2024

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Michael Miner

The tech explained how he was going to trouble shoot the system and took his time to answer my questions

1 year ago

Reply from Sunnova

Hello Michael. Thank you for your positive review! We take great pride in providing with the best customer service. We're here to support you every step of the way!

Jul. 11th, 2024

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Ralph

I'm very satisfied with my solar system because in all these two years I don't suffer no electric shortage.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Ralph! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 1st, 2024

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Christopher Deutsch

From start to finish Sunnova has been so supportive and patient. Great company and very happy to be customer for life.

1 year ago Edited August 1, 2024

Reply from Sunnova

Hello Christopher Deutsch, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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Debbi Olson

This is our first time with Sunnova. Haven’t worked with them yet but I’m sure they are wonderful.

1 year ago

Reply from Sunnova

Hi Debbi, thank you for your message. Our goal is to provide world-class customer service, and we hope our services exceed your expectations.

Jun. 28th, 2024

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cinderelly49

Highly recommend them for solar. Another solar company never showed up or called to cancel an appointment with them.

1 year ago

Reply from Sunnova

Hello cinderelly49, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jun. 28th, 2024

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Mindy Schaper

The installation was fast and I never had any issues. The bill is cheaper and I like that I'm using solar.

1 year ago

Reply from Sunnova

Thank you, Mindy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Hossein Moghadam

It has been a few months, and so far I am satisfied with Sunnova. Will need much longer time in order to update and provide a more accurate rating.

1 year ago

Reply from Sunnova

Thank you, Hossein! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 18th, 2024

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Stanley Fisher

Sunnova has been a wonderful company to work with. They have addressed all of my questions and concerns.

1 year ago

Reply from Sunnova

Greetings Stanley. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 13th, 2024

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Rochelle Powell

We’re very satisfied with our salesman and the installation of the system. Still awaiting our $1000.00 gift card by our salesman.???

1 year ago

Reply from Sunnova

Thank you for your 4-star rating! We take great pride in providing you with a comprehensive understanding of our process. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com regarding the gift card mentioned. We're here to support you every step of the way!

Jun. 28th, 2024

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Craig Klupenger

Too new to rate what I would not like.about them. So far, everything I was told, has been wonderful.

1 year ago

Reply from Sunnova

Hello Craig. Thank you for your 5-star rating! We're here to support you every step of the way!

Jun. 14th, 2024

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carmen acosta

The only thing I did not like was how long it took, though no fault of their own (The permit & city inspector).

1 year ago

Reply from Sunnova

Greetings Carmen. Thank you for your feedback! We're here to support you every step of the way!

Jun. 14th, 2024

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Jim Roe

The quality of service. They tech crew that replaced the converter were very courteous and professional

1 year ago

Reply from Sunnova

Hello Jim. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 12th, 2024

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Becky Randolph

The process was uncomplicated , quick and concise. The product thus far appears to be very good - time will tell!

1 year ago

Reply from Sunnova

Hello Becky. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

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Brandon ODonnell

The setup to going solar was so fast and easy in less then 2 months my system was installed and turned on

1 year ago

Reply from Sunnova

Greetings Brandon. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

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Feliman1976

1 year ago

Reply from Sunnova

Thank you, Feliman1976! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 6th, 2024

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Michael Lipkin

Fantastic customer service. Friendly and knowledgeable staff. They kept me up to date on the process.

1 year ago

Reply from Sunnova

Hello Michael. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 7th, 2024

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Raul Soto

Sunnova is a company that is very Professional with it's service from start to finish. I will highly recommend them.

1 year ago

Reply from Sunnova

Hello Raul. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 14th, 2024

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Taylor Tewksbury

Sunnova was so easy to work with! They answer all your questions and get to work on the project quickly!

1 year ago

Reply from Sunnova

Hello Taylor. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 14th, 2024

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Julie Castillo Alvarado

never regret to avail this product, not only by being economical but as well as environmentaly friendly!

1 year ago

Reply from Sunnova

Hello Julie. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 17th, 2024

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Chris Mitchell

The people who I've spoken with and who have been extremely helpful and friendly. Very easy to work with

1 year ago

Reply from Sunnova

Hello Chris. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 18th, 2024

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Georgie Miranda

Great and professional service. Very detailed oriented during the sale and the installation of the equipment.

1 year ago

Reply from Sunnova

Hello Georgie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

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James Oldfield

You can not go wrong working with Sunnova . They are a great company to work with and every promise they make they do.

1 year ago

Reply from Sunnova

Hello James. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 21st, 2024

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Emmanuel Rodriguez

Liked everything it was amazing and explanatory. The opportunity was interesting and placed in the correct way.

1 year ago

Reply from Sunnova

Greetings Emmanuel. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

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Karen Brokaw

Great overall company to work with. Easy to contact and was a very quick install. Our rep Sawyer was the BEST

1 year ago

Reply from Sunnova

Greetings Karen. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 21st, 2024

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Neera Prakash

The sales rep was very informative and spent time explaining everything about solar to me in my home.

1 year ago

Reply from Sunnova

Thank you, Neera! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Gilbert Serrano

I am very pleased with the product and have definitely recommended some nova to a lot of friends and family.

1 year ago

Reply from Sunnova

Hello gilbert. Thank you for the 5-star rating regarding our products. We are pleased to have you as part of our Sunnova family!

Jun. 25th, 2024

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joel coffman

Sunnova been a great company to go solar with. They have been on top of everything from start to finish.

1 year ago

Reply from Sunnova

Greetings Joel. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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Thomas Courchaine

The sales rep and the entire process in general was very transparent. I've saved tons of money because of my panels.

1 year ago

Reply from Sunnova

Hello Thomas, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 25th, 2024

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brad powers

Love this company was very professional and kept me updated on everything that was going on each week

1 year ago

Reply from Sunnova

Hi brad. Our commitment is to help ensure you have a clear understanding of every step in our process. We hope our services keep exceeding your expectations.

Jun. 25th, 2024

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Nancy Fohs

So far I have not had any problems. It’s a very easy process and your kept updated throughout the the whole process.

1 year ago

Reply from Sunnova

Hello Nancy, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 6th, 2024

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Jeff Fazzini

This was one of the best decisions I have made. The service is reliable and the savings are amazing.

1 year ago Edited June 13, 2024

Reply from Sunnova

Hi Jeff, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Chaudhry Ashfaq

100% good better then other ..... when you call to company they answer Right the way and help you too

1 year ago

Reply from Sunnova

Hi Chaudhry. Thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Barbie Lauver

Sunnova representatives were very professional and not pushy. They answered my questions throughout the process.

1 year ago Edited June 5, 2024

Reply from Sunnova

Thank you, Barbie Lauver! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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Roxann

It’s soon to tell, so far the customer service , field representatives and work staff were all wonderful

1 year ago

Reply from Sunnova

Thank you, Roxann! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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jim hauck

Lack of communications. Received emails from electric company of missing documents and signatures. Confusing / contradicting emails and phone calls between what electric company is saying is the status vs what your company says is the status. Amongst other things.

1 year ago

Reply from Sunnova

Hello Jim Hauck, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

May. 29th, 2024

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Dr. Luis Pardo

Superb service. Very diligent and professional. The installation process was seamless. I highly recommend them.

1 year ago

Reply from Sunnova

Hello Dr. Luis, welcome to the Sunnova Family! Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

May. 30th, 2024

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Melissa G

We are very happy with Sunnova. They weren’t pushy with the process (as others vying for our business were)

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

May. 24th, 2024

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Janet Deshields

Just received my solar hookup a few weeks ago. So far everything is going great. The hookup and staff were awesome.

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

May. 22nd, 2024

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Christopher Duplain

Salesman not clear on all the facts. Just wants to sell panels. Salesman should tell, prospective customers all of what the Solar is about and what can be done to make it enjoyable to see and use. Installers were fantastic. These comments are as of now, but ask me how I feel about the system when I’ve had it for six months

1 year ago

Reply from Sunnova

Hello Christopher, we genuinely appreciate your feedback, as it helps us identify areas where we can improve. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We hope to hear from you soon!

May. 15th, 2024

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Andrew Gableman

They are an up front and honest company answered any questions we had and they completed everything ahead of schedule

1 year ago

Reply from Sunnova

Hello Andrew Gableman, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback

Apr. 25th, 2024

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Keith Rapoza

The service was good until they left. The did not bolt my panels back down. It has been a week and my panels are still not bolted down. I have been lucky there has not been a big wind storm. I also still have the Milwaukee battery charger they left on my deck.

1 year ago

Reply from Sunnova

Hello Keith Rapoza, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Apr. 25th, 2024

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Peter Candelora

Never showed up —- TWICE. DIDNT CALL AT ALL THE SECOND TIME. Called after I waited 3 1/2 hrs for them to show up the first time to let me know they were not coming. Then I had to wait for a reschedule which wasn’t even in the same week. Can’t recommend!

1 year ago

Reply from Sunnova

Hello Peter, we tried reaching you today, if you could please get back to any of our customer service lines with your general availability so an appointment may be rescheduled, 866-786-6682 or customerservice@sunnova.com. We apologize for any inconvenience. Thank you for your feedback.

Apr. 23rd, 2024

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Denitza Mendez Torres

Excellent Service specially when I need to move the power switch in my parent's home. Two thumbs up!

1 year ago

Reply from Sunnova

Hi Denitza. We appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for.

Apr. 1st, 2024

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Erika Fox

Everything was smooth and comfortable through the whole process and years later I haven't had a single issue

1 year ago

Reply from Sunnova

Hello Erika Fox, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 25th, 2024

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rick w

The project mgr once he got the deposit and sale became aloof and never took the time to explain the system, Max H. If it was not for Jillian’s patients and dedication of her time is most appreciated. Max was like a used car salesman

1 year ago

Reply from Sunnova

We are so sorry to hear about your experience with one of our Sales Reps, Rick W. Here at Sunnova, we always strive to give the best customer service to anyone who is interested in our product. We would love the opportunity to make things right and speak to you further on this matter, so that we can hopefully turn this around for you, and also help keep this from happening again. Please feel free to send us a private message with your contact info at customerservice@sunnova.com Thanks!

Mar. 25th, 2024

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