Sunnova: Read 6,315 User Reviews From Real Homeowners

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joel coffman

Sunnova been a great company to go solar with. They have been on top of everything from start to finish.

1 year ago

Reply from Sunnova

Greetings Joel. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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Thomas Courchaine

The sales rep and the entire process in general was very transparent. I've saved tons of money because of my panels.

1 year ago

Reply from Sunnova

Hello Thomas, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 25th, 2024

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brad powers

Love this company was very professional and kept me updated on everything that was going on each week

1 year ago

Reply from Sunnova

Hi brad. Our commitment is to help ensure you have a clear understanding of every step in our process. We hope our services keep exceeding your expectations.

Jun. 25th, 2024

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Nancy Fohs

So far I have not had any problems. It’s a very easy process and your kept updated throughout the the whole process.

1 year ago

Reply from Sunnova

Hello Nancy, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 6th, 2024

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Jeff Fazzini

This was one of the best decisions I have made. The service is reliable and the savings are amazing.

1 year ago Edited June 13, 2024

Reply from Sunnova

Hi Jeff, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Chaudhry Ashfaq

100% good better then other ..... when you call to company they answer Right the way and help you too

1 year ago

Reply from Sunnova

Hi Chaudhry. Thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Barbie Lauver

Sunnova representatives were very professional and not pushy. They answered my questions throughout the process.

1 year ago Edited June 5, 2024

Reply from Sunnova

Thank you, Barbie Lauver! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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Roxann

It’s soon to tell, so far the customer service , field representatives and work staff were all wonderful

1 year ago

Reply from Sunnova

Thank you, Roxann! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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jim hauck

Lack of communications. Received emails from electric company of missing documents and signatures. Confusing / contradicting emails and phone calls between what electric company is saying is the status vs what your company says is the status. Amongst other things.

1 year ago

Reply from Sunnova

Hello Jim Hauck, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

May. 29th, 2024

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Dr. Luis Pardo

Superb service. Very diligent and professional. The installation process was seamless. I highly recommend them.

1 year ago

Reply from Sunnova

Hello Dr. Luis, welcome to the Sunnova Family! Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

May. 30th, 2024

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Melissa G

We are very happy with Sunnova. They weren’t pushy with the process (as others vying for our business were)

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

May. 24th, 2024

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Janet Deshields

Just received my solar hookup a few weeks ago. So far everything is going great. The hookup and staff were awesome.

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

May. 22nd, 2024

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Christopher Duplain

Salesman not clear on all the facts. Just wants to sell panels. Salesman should tell, prospective customers all of what the Solar is about and what can be done to make it enjoyable to see and use. Installers were fantastic. These comments are as of now, but ask me how I feel about the system when I’ve had it for six months

1 year ago

Reply from Sunnova

Hello Christopher, we genuinely appreciate your feedback, as it helps us identify areas where we can improve. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We hope to hear from you soon!

May. 15th, 2024

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Andrew Gableman

They are an up front and honest company answered any questions we had and they completed everything ahead of schedule

1 year ago

Reply from Sunnova

Hello Andrew Gableman, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback

Apr. 25th, 2024

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Keith Rapoza

The service was good until they left. The did not bolt my panels back down. It has been a week and my panels are still not bolted down. I have been lucky there has not been a big wind storm. I also still have the Milwaukee battery charger they left on my deck.

1 year ago

Reply from Sunnova

Hello Keith Rapoza, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Apr. 25th, 2024

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Peter Candelora

Never showed up —- TWICE. DIDNT CALL AT ALL THE SECOND TIME. Called after I waited 3 1/2 hrs for them to show up the first time to let me know they were not coming. Then I had to wait for a reschedule which wasn’t even in the same week. Can’t recommend!

1 year ago

Reply from Sunnova

Hello Peter, we tried reaching you today, if you could please get back to any of our customer service lines with your general availability so an appointment may be rescheduled, 866-786-6682 or customerservice@sunnova.com. We apologize for any inconvenience. Thank you for your feedback.

Apr. 23rd, 2024

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Denitza Mendez Torres

Excellent Service specially when I need to move the power switch in my parent's home. Two thumbs up!

2 years ago

Reply from Sunnova

Hi Denitza. We appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for.

Apr. 1st, 2024

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Erika Fox

Everything was smooth and comfortable through the whole process and years later I haven't had a single issue

2 years ago

Reply from Sunnova

Hello Erika Fox, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 25th, 2024

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rick w

The project mgr once he got the deposit and sale became aloof and never took the time to explain the system, Max H. If it was not for Jillian’s patients and dedication of her time is most appreciated. Max was like a used car salesman

2 years ago

Reply from Sunnova

We are so sorry to hear about your experience with one of our Sales Reps, Rick W. Here at Sunnova, we always strive to give the best customer service to anyone who is interested in our product. We would love the opportunity to make things right and speak to you further on this matter, so that we can hopefully turn this around for you, and also help keep this from happening again. Please feel free to send us a private message with your contact info at customerservice@sunnova.com Thanks!

Mar. 25th, 2024

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Garry Fraser

From start to finish everyone was professional and helpful. They communicated readily during every step of the process.

2 years ago

Reply from Sunnova

Thank you, Garry Fraser! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Ken Curtin

Friendly and Transparent Process; the whole thing took less time then originally promised. Very Happy

2 years ago

Reply from Sunnova

Thank you, Ken Curtis! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Francisco Reyes

Everything they had to offer, and from the time they put the roof on and then the solar panel excellent job !

2 years ago

Reply from Sunnova

Hello, Francisco Reyes . We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team!

Mar. 26th, 2024

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Gary Jacobson

Excellent representative and well informed. Sunnova represented the best deal and service for our needs.

2 years ago

Reply from Sunnova

Hello, Gary Jacobson. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 26th, 2024

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Debi Mastroni-Kenyon

True to our contract we received free months due to our panels underperforming due to cloudy weather.

2 years ago

Reply from Sunnova

Hi Debi, we appreciate your review. We aim to ensure that you are receiving excellent experience and savings!

Mar. 30th, 2024

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Dusty Griffin

Very professional, friendly, informative, helpful. knowledgeable young men. I was very impressed with their work.

2 years ago

Reply from Sunnova

Hello Dusty! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 26th, 2024

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Jose Colon

The system saved me a lot of money in my electricity bill. It's been the best investment I've ever made.

2 years ago

Reply from Sunnova

Greetings, Jose Colon. We appreciate your review. We are happy to hear you are experiencing savings!

Mar. 26th, 2024

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Dennis

This is the best investment that we have done for our family so happy that we have solar panels and backup batteries

2 years ago

Reply from Sunnova

Greetings, Dennis. We appreciate your review. We are pleased that you received faultless and simple service. We value your assistance in turning more households into energy-efficient powerhouses!

Mar. 26th, 2024

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Arthur Brown

I have been with this company for three years so far and have had nothing less than a positive experience.

2 years ago

Reply from Sunnova

Hello Arthur, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

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Matt Barber

Worked with me every step of the way. Answered every question I had. Very happy with my experience so far!

2 years ago

Reply from Sunnova

Hello Matt Barber, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 22nd, 2024

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Chris Faul

Sunnova and the web portal have helped me with my new solar system and it has been a smooth and easy process.

2 years ago

Reply from Sunnova

Thank you for your message, Chris Faul. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Mar. 22nd, 2024

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GdB

Since installation we've had no problems with the system or the energy. Great company, great product!

2 years ago

Reply from Sunnova

GdB, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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steven brumbach

Very professional and courteous staff...Very high quality work...great communication with me, the customer

2 years ago

Reply from Sunnova

Hello Steven! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Brian

It’s been a pleasure to work alongside sunnova every step is a breeze and the people are always here to help

2 years ago

Reply from Sunnova

Hello Brian! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 22nd, 2024

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John D Vickery, Sr

Have gone back to sunova for additional equipment and I am satisfied that I have received the best service.

2 years ago

Reply from Sunnova

Dear John, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Gregg and Nicole Gelinas

Started this process 8 months ago and system was just turned on. This company will call you 5 times in one day and leave message after message. When had a free moment at work I called them back and was given 2 different apps to monitor my system and neither of them work. 👎👎

2 years ago Edited July 23, 2024

Reply from Sunnova

Greetings Gregg! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 22nd, 2024

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Susan Williams

The process was professional, efficient and well done. I recommend everyone I know to go with Sunnova.

2 years ago

Reply from Sunnova

Susan Williams, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Jerry Schoonover

you did a great job on getting my solar system up and running and my wife and i both thank you for that

2 years ago

Reply from Sunnova

Jerry Schoonover, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Bermarie Feliciano

Since I've got the system its been easier the day by day living in Puerto Rico. Is pretty hot in this island.

2 years ago Edited June 5, 2024

Reply from Sunnova

Hi Bermarie! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 6th, 2024

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Roberto (Chino)

I love how reliable and efficient the service and products are. Thank you for giving my family and me a peace of mind.

2 years ago

Reply from Sunnova

Thank you, Roberto! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Stephen J Drilling

Great service . Available when needed. I have not had any issues so I feel that no issues are great.

2 years ago Edited June 5, 2024

Reply from Sunnova

Hello Stephen. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Linde Pinto

The installation of the solar panels was done quickly and the crew cleaned the property after they were done.

2 years ago

Reply from Sunnova

Thank you, Linde Pinto! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Angela Holland Collinsville, IL

If you have the chance to meet the sales man Rook. He’s amazing and always there to answer any questions

2 years ago

Reply from Sunnova

Hello Angela! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 20th, 2024

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David Kersker FL

They did a very good job … communication needs improvement…. The work looks great … and billing is not known yet

2 years ago

Reply from Sunnova

Hello David Kersker, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 19th, 2024

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Dalia Ramirez Surprise, AZ

Was told I needed to move my gate to accommodate installation of boxes but it was not necessary and were installed in front.

2 years ago

Reply from Sunnova

Hi Dalia! We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account to address any concerns you may have. Thanks for your patience.

Mar. 18th, 2024

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Cyclingfan Manchester, TN

They seemed good. They were sent out to do some warranty work on our system. They showed up on time and took care of everything.

2 years ago

Reply from Sunnova

Hi Cyclingfan, congratulations on becoming part of the Sunnova Family! We sincerely appreciate your 4 star review and we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. Do not hesitate to contact us if you have any questions or concerns at 1.866.SUNNOVA (866.786.6682) .

Mar. 9th, 2024

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Robert Poling Mechanicsburg, PA

Good communication throughout the process. Felt they addressed any concerns that we had in timely manner

2 years ago

Reply from Sunnova

Greetings Robert! Thank you very much for your 5-star review. We're thrilled to have you on board and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 29th, 2024

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James Dang HI

Sent from Generac company to come and troubleshoot and fix my system. Works for a week or so then my whole system doesn’t produce any energy from the panels. Texted the service tech and don’t get a respond from the visit. Will have to escalate back to Generac. My system was working 60% now 0 %. Stay away from these guys.

2 years ago

Reply from Sunnova

Hi James Dang, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Feb. 9th, 2024

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Janet McNeal Escondido, CA

Our solar panels are truly helping us to save energy, as well as money on our monthly electric bill.

2 years ago

Reply from Sunnova

Hello Janet McNeal, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 6th, 2024

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William Laffoon

They provided a good system, but their installation crew lied and stiffed me for $650 in unpaid rain gutter repair that they damaged.

2 years ago Edited June 13, 2024

Reply from Sunnova

Hello William Laffoon, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 23rd, 2024

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Stacey Sopha Deltona, FL

Daniel F did an awesome job keeping us informed and getting everything moving despite delays on our interconnect

2 years ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jan. 22nd, 2024

Sunnova Reviews