Sunnova: Read 6,314 User Reviews From Real Homeowners

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Verified Customer

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Susan Russell

They worked hard to meet our special energy needs.

5 years ago

Reply from Sunnova

Good morning Susan, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Maria

Salesperson was personable and knowledgeable

5 years ago

Reply from Sunnova

Good morning Maria, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

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Verified Customer

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Al Goldsmith

Efficient and delivered on what they promised

5 years ago

Reply from Sunnova

Good afternoon Al, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 4th, 2020

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Verified Customer

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Alfonso Clark

Andrew the sales rep was very respectful knowledgeable And very professional

5 years ago

Reply from Sunnova

Hello Alfonso Clark, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 26th, 2020

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Verified Customer

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Al

Very friendly, kept me informed for the entire process

5 years ago

Reply from Sunnova

Hello Al, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 26th, 2020

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Verified Customer

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Joanne newcomb

5 years ago

Reply from Sunnova

Hello Joanne, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Feb. 26th, 2020

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Verified Customer

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David Vega

They were great when I was setting up to buy something, support since purchase stinks.

5 years ago

Reply from Sunnova

Hello David Vega, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Feb. 15th, 2020

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Verified Customer

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Mary Tessaro

Great communication & explanations. No cost to me.

5 years ago

Reply from Sunnova

Hello Mary Tessaro we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Jul. 14th, 2020

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Verified Customer

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Alona McFarland

because of savings and all is working out

5 years ago

Reply from Sunnova

Good morning Alona, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Orlando Uribe

They provided excellent service. They were very flexible with us. Good folks.

5 years ago

Reply from Sunnova

Good morning Orlando, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Dawn and Tom Curtin

We're new customers and only have one month of service to base any comment on.

5 years ago

Reply from Sunnova

Good morning Dawn and Tom Curtin, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Alfa164s Philadelphia, PA

Great Customer brand. Awesome tech service

5 years ago Edited January 10, 2024

Reply from Sunnova

Good morning Alfa164s, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Valerie Sculthorpe

Easy to deal with. Smooth transaction. Great customer service.

5 years ago

Reply from Sunnova

Good morning Valerie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Stanley Chapman

Very professional everything was done well

5 years ago

Reply from Sunnova

Good morning Stanley, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Shon T

They were very professional ontime and hassle free

5 years ago

Reply from Sunnova

Good morning Shon T, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Scott Hubert

The install contractors left metal clips, trash and roofing nails all over my driveway causing a flat tire on one of my vehicles

5 years ago

Reply from Sunnova

Good morning Scott, Thank you for bringing this to our attention. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Lou s.

Everything went smoothly from sale to installation.

5 years ago

Reply from Sunnova

Good morning Louis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Lola

Set up was quick and neat. So far so good.

5 years ago

Reply from Sunnova

Good morning Lola, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Eligio Crespo jr

Install was great was up before the time they told me

5 years ago

Reply from Sunnova

Good morning Eligio, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Mauricio Morales

Excellent service on time smooth process

5 years ago

Reply from Sunnova

Good morning Mauricio, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Verified Customer

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Blamasee Sarnor

They treat people well and explain in details.

6 years ago

Reply from Sunnova

Hello Blamasee, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Mike Smith

This is a great company. I trust our sales person.

6 years ago

Reply from Sunnova

Hello Mike, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Susan Turner

They did a good job installing my solars and explained everything to me

6 years ago

Reply from Sunnova

Hello Susan Turner, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Jan. 8th, 2020

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Verified Customer

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Efrain Santiago

Good service and comunication. All crew members are A +.

6 years ago

Reply from Sunnova

Hello Efrain! We aim to provide the best customer experience. We appreciate the positive feedback!*MV

Dec. 10th, 2020

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Verified Customer

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Glenn Schoen

Had other panels before Sunnova added more.When finished they turned on their panels but not the others.

6 years ago

Reply from Sunnova

Hello Glenn Schoen, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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John McErlain

They were always keeping my best interests as a priority.

6 years ago

Reply from Sunnova

Hello John, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Edward Meyer

From start to finish, all professionally done

6 years ago

Reply from Sunnova

Hello Edward, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Lyle Nielsen

Great so far customer service has been outstanding

6 years ago

Reply from Sunnova

Hello Lyle, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Ken McClenithan

Very professional very quick to install and explain

6 years ago

Reply from Sunnova

Hello Ken, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Jos' Agosto Vista, CA

Great company and excellent customer service

6 years ago

Reply from Sunnova

Good Morning Jo's, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Kathy wong Jamaica, NY

They provide a good job ,The service is great,

6 years ago

Reply from Sunnova

Hello @Kathy Wong, Thank you so much for the 5- start rating. We aim to provide the best customer experience. *MV

Dec. 17th, 2020

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Verified Customer

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Gail Franklin West Haven, CT

Miscommunication in the beginning with appointments but resolved immediately.

6 years ago

Reply from Sunnova

Good Morning Nelson, Thank you for your feedback and Welcome to the Sunnova Family! ^M

Dec. 31st, 2019

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Verified Customer

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Debbie

I called about a problem, and they were here the next day.

6 years ago

Reply from Sunnova

Good Morning Debbie, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Nelson Carvalho

Because they are supporting and care about the customer

6 years ago

Reply from Sunnova

Good Morning Nelson, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Gail Murphy Gardner, MA

Professional and quick response toquestions

6 years ago

Reply from Sunnova

Good Morning Gail, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Galen J. Norman

They've met all my expectations with service and production.

6 years ago

Reply from Sunnova

Good Morning Galen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Anika B Ethila

Good commitment, customer service, good products

6 years ago

Reply from Sunnova

Good Morning Anika, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Florence Gambino

Very seamless operation--very cooperative and informative

6 years ago

Reply from Sunnova

Good Morning Florence, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Fernando Guerra

because i seen my bill and I was pleased with it

6 years ago

Reply from Sunnova

Good Morning Fernando, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Margaret

Excellent service and support system to meet the need of customers

6 years ago

Reply from Sunnova

Good Morning Margaret, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Bev Surprise, AZ

They communicate very wrll, kept us updated.

6 years ago

Reply from Sunnova

Hello Bev , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Claude Goguen

Process took too long. We had the panels on the roof in August didn't get turned on until October

6 years ago

Reply from Sunnova

Hello Claude Goguen , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Nguyen thuan

very good service , installation faster and quality parts

6 years ago

Reply from Sunnova

Good Morning Nguyen, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Susan Martinez

They expectations was great and so was the service

6 years ago

Reply from Sunnova

Good Morning Susan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Steven Schaffer

Customer service not always prompt in replying. Phone lines are almost always on hold

6 years ago

Reply from Sunnova

Good Morning Steven, Thank you for bringing this to our attention. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Maria Dillingham

I felt the installation process and final turn on took a very long time

6 years ago

Reply from Sunnova

Good Morning Maria, Thank you for your feedback we use all of our customer comments to better out customer service programs. Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Julio adorno

poor customer service and no support. Try to reach then and I'm still waiting for them to contact myself to try to fix all the issues that i have

6 years ago

Reply from Sunnova

Good Morning Julio, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Natalie

Great communication. Nicest customer service

6 years ago

Reply from Sunnova

Good Morning Natalie, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Verified Customer

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Ray Arguello

Awesome company, fast and completed on time

6 years ago

Reply from Sunnova

Good Morning Ray, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Verified Customer

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David Juzba

Great customer service and very knowledgeable

6 years ago

Reply from Sunnova

Good Morning David, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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