Sunnova: Read 6,314 User Reviews From Real Homeowners

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Pascual Mendez

Loved how quick and smooth everything went. the 25 years lease is the best way to go

11 months ago

Reply from Sunnova

Thank you, Pascual Mendez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jan. 14th, 2025

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Richard Kauffman

One thing that I love the best there was no high pressure. The installers did a very neat job.

11 months ago

Reply from Sunnova

Thank you, Richard! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 13th, 2025

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Mike con

Trying to figure out the app showing what I used, make, looks like it’s going to cost me more than I was told Depressing

11 months ago

Reply from Sunnova

Thank you, Mike. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jan. 2nd, 2025

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Rahmon Burton

They guys that came out were awesome, super nice…and handled all of my issues. Great company to work with.

11 months ago

Reply from Sunnova

Hello Rahmon, thank you for your review. We appreciate your feedback. We hope our services exceed your expectations.

Jan. 2nd, 2025

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Linda Sparks

Sunnova has taken care of us whenever we needed anything to do with our solar power system. We have been very pleased

2 weeks ago

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Amanda Gideon

I have never had such a great experience with all of their employees. Each one was friendly, helpful and knowledgeable.

1 year ago

Reply from Sunnova

Hello Amanda. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2024

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Marjorie Hansen

We aren't saving as much as we were led to believe. APS has so many fees and charges it seems to eat up any solar savings.

1 year ago

Reply from Sunnova

Hello Marjorie. Thank you for reaching out and bringing this matter to our attention. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

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Kimberly Dollens

They kept me informed of each step of the project and included me on all necessary scheduling changes.

1 year ago

Reply from Sunnova

Hello Kimberly. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 18th, 2024

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Bruce Altizer

They were on-time, friendly, knowledgeable and fast. Fixed my problem in 5 minutes and were on their way. Thanks

1 year ago

Reply from Sunnova

Hello Bruce. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 2nd, 2024

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ajkofpa

Excellent so far, will take time to see how much we are saving. System was just turned on last week.

1 year ago

Reply from Sunnova

Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 2nd, 2024

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Melody O'Connor

Everything seems to be running smoothly and I have not had any problems or many dealings with anyone yet.

1 year ago

Reply from Sunnova

Hi Melody, thank you for your review. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Nov. 26th, 2024

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Rick Wheeler

I am not happy about the lack of communication from all the parties involved. I am trying to see the production of our system and what we use daily but cannot find it. Not sure which company to call about this.

1 year ago

Reply from Sunnova

Hello Rick. Thank you for speaking with us today regarding your concerns. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for additional assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 22nd, 2024

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Tina

Each step in the process was clearly explained. All members of the installation team were prompt and courteous.

1 year ago

Reply from Sunnova

Hello Tina. We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Nov. 21st, 2024

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Paul Kososki

been two months and haven'[ received word one as to the status of my solar panel as to when they will be installed. no communication about it all ALL...

1 year ago

Reply from Sunnova

Hello Paul. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com. We look forward to helping you!

Nov. 20th, 2024

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Jim Lamberson

The entire process was pain free, I just had to sign some papers after full explanation & information was provided.

1 year ago

Reply from Sunnova

Hello Jim. Thank you for your 5-star rating! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Nov. 14th, 2024

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TERRI DUNCAN

The initial salesman was very pleasant, positive and helpful. All of the installers were pleasant and respectful.

1 year ago

Reply from Sunnova

Hell Terri! We appreciate your review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Nov. 12th, 2024

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devoraj@windstream.net

This company made appointment with us 3 times and showed up the first time and never showed up 2nd nor third. My wife waited for the 2-5 and the 8 to 11 and you never showed up.

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.

Nov. 8th, 2024

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Garry Dole

Nearly impossible to schedule prompt service. When you talk with live people they say they will add a note to the service request but subsequent conversations all begin without notes which cannot be found....

1 year ago

Reply from Sunnova

Hello Garry. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 5th, 2024

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Gerald Bailey

The company has been responsive and courteous every time we called with a question or concern. Highly recommend!

1 year ago Edited October 24, 2024

Reply from Sunnova

Thank you, Gerald! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Peter Berezuk

Repair Crew arrived on time, friendly greeting, eager to learn about the problem, and started work as soon as prudent.

1 year ago

Reply from Sunnova

Thank you, Peter! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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foo2youtoo@yahoo.com

Great job installing the system. Clear instructions through the permit process. I paid ZERO dollars.

1 year ago

Reply from Sunnova

Thank you, foo2youtoo@yahoo.com! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Jerry Cole

Knew what to do. Repair was quick and everything is working like it should. People were very professional.

1 year ago

Reply from Sunnova

Thank you, Jerry! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.

Oct. 14th, 2024

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Zuleyka Cheleuitte

Excellent customer service. They give attention to detail and always try to resolve issues that meet the clients needs

1 year ago

Reply from Sunnova

Hello Zuleyka. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 11th, 2024

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Nick Foisy

They have arguably the worst customer service I have ever dealt with. They moved all call centers overseas, and the reps will not put you through to a supervisor or US agent no matter your situation. On top of all that, our first service appointment was blown off entirely.

1 year ago

Reply from Sunnova

Hello Nick. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Feel free to contact our customer service via email at customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.

Oct. 7th, 2024

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Julius Jones

This has to be the worst company ever. They damaged numerous major appliances including but not limited to, refrigerator, dryer, garage opener, when they super surged my house after instalation. They have been dragging their feet with the the compensation for new appliances.

1 year ago

Reply from Sunnova

Hello Julius. Thank you for reaching out and bringing this matter to our attention. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. Please know that your account is currently under review and updates have been requested. We will be reaching out once more details have been provided. We appreciate your cooperation and patience.

Oct. 4th, 2024

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Karen

All went well Would have liked a live explanation re how it all works in the end instead of just being sent a written manual

1 year ago

Reply from Sunnova

Thank you, Karen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2024

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Nikki Hart

They promised to wire a shed along with the solar panels and have failed to do so or contact to keep me informed. The representative his name is just and works in the reno fallon area made all the promises and won't answer the phone. I have called 5 or 6 times now. Never go through.

1 year ago

Reply from Sunnova

Hello Nikki. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 1st, 2024

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Kelly Artiga

Horrible, worst experience ever…their sub contractors hired other contractors….had so many problems took forever to fix damages caused by them had to hunt them down and still the repairs were awful! Wish I didn’t do this and saved me the stress!!!!!

1 year ago

Reply from Sunnova

Greetings Kelly. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Sep. 27th, 2024

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James German

Lack of finishing the project to completion and lack of service and teaching me how to monitor system and getting it troubled shot at completion.

1 year ago

Reply from Sunnova

Hello James. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Sep. 27th, 2024

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moge

I received great service from the very start of this program. I hope this will be a great benefit for me.

1 year ago

Reply from Sunnova

Thank you, moge! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 17th, 2024

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Brad Ward

Great customer service. Sunnova makes sure all the solar installation details are done the right way.

1 year ago

Reply from Sunnova

Hello Brad. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 13th, 2024

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Kira Jackson

Great customer service, friendly workers, on time, and truthful about what their company can do for you!

1 year ago

Reply from Sunnova

Thank you, Kira! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 9th, 2024

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Brian Nattini

Overall process took a long time. If they could party we with towns and PSEG to get permits approvals quicker it would be better

1 year ago

Reply from Sunnova

Thank you, Brian. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Michael Dzikowski

Very professional and knowledgeable. Now I am frustrated because I can’t submit the form without typing more.

1 year ago

Reply from Sunnova

Thank you, Michael! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Lee Duval

Good way to go solar without up front Great way to go solar without costing you a lot of upfront money.

1 year ago

Reply from Sunnova

Thank you, Lee! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Debra Jane Trone

I liked that it was done in 1 day, the guys answered any questions I had about solar panels. Guys were very nice

1 year ago

Reply from Sunnova

Hi Debra. We strive to make the switch to solar a smooth journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for being part of the Sunnova Family!

Aug. 29th, 2024

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Julie Marmolejo

Nothing but problems… and now my Inverter is over heating so I have to pay a bill from Sunnova and Edison and when I called about it I was told they wouldn’t charge me for my next 2 bills and now they are saying they won’t … rude people and liars

1 year ago

Reply from Sunnova

Hello Julie, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Aug. 28th, 2024

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Mitchell Devall

Everything went great fast and friendly service only took the crew 5 hours to finish! Thabks Sunnova!

1 year ago

Reply from Sunnova

Thank you, Mitchell! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 21st, 2024

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Sarina Cannistraro

Great experience. My salesperson Chris H. was confident in what he was telling me and he put me right at ease

1 year ago

Reply from Sunnova

Thank you, Sarina! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

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Jose Aguilu

Sunnova set up a payment plan option for me for the months I could not make my monthly payments, I apprecciate that

1 year ago

Reply from Sunnova

Thank you, Jose! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

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Louise Gaumer

Been working great. Has saved us a lot of money in electric bills. Happy to be using Solar with Sunnova

1 year ago

Reply from Sunnova

Hello Louise. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 9th, 2024

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Malinda Beeman

Evan the salesman was very thorough .and helpful during the entire process. All your emploees were very polite and professional

1 year ago

Reply from Sunnova

Thank you, Malinda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

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Mary Sybrant

No one has getting back to me in a few weeks. The guy who is suppose to be handling my case was on vacation for 2 weeks but it has been 3 and yet no answer to my question. My electric company wants me to sign a contract stating I have a 1 million dollar policy on my home. Which is not worth 300,000. Not good!

1 year ago

Reply from Sunnova

Greetings Mary. We appreciate you taking the time to reach out to us and letting us know about your experience.We would like to extend our sincere apologies for any inconvenience caused. Feel free to contact our team at ( 844)33-3599 regarding your installation process. We look forward in helping you!

Aug. 2nd, 2024

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Barbara Esch

Everything went smoothly for me. Their guys cleaned everything up and did not leave any debris behind.

1 year ago

Reply from Sunnova

Hi Barbara, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jul. 31st, 2024

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Paulette

I am not at all happy with my solar. I was told during day light I would be total solar. It is now 89 degrees outside and I am still pulling from the grid. I am also not happy that a battery was not supplied with this deal, because I am using to much electric and now paying for both. VERY dissatisfied.

1 year ago

Reply from Sunnova

Hello Paulette, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jul. 31st, 2024

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Jeffrey Campbell

WORST EVER!! I hired Sunnova to install solar panels. They overcharged for their PPA. They made promises they didn't keep. NO SHOW, NO CALL. Worst customer service EVER!! I will never use this company again. And to think some builders require that you hire them.

1 year ago

Reply from Sunnova

Hello Jeffrey, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jul. 31st, 2024

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Amy Enressia

Sales Rep Tyson R was with me all the way through!! All the folks were very professional and fast Great service!!

1 year ago

Reply from Sunnova

Hello Amy. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jul. 19th, 2024

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Noletasic

Customer service is a major issue!!! I have been trying to get something done for months and can't get an answer... Other than that, everything is good..

1 year ago

Reply from Sunnova

Hello, Noletasic. We appreciate your review and appreciate the feedback you provided to continuously improve the customer experience. To help ensure we address your concerns effectively, we kindly request you to provide us with your system ID or case number via email at customerservice@sunnova.com. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Jul. 12th, 2024

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Yohana calle

Don’t go with Sunnova worst customer service, they won’t have a clue whenever you have questions. They won’t sell you enough solar panels and then they will offer you to get more of curse for extra charges. And your bill from duke won’t stop so like me I end up with two bills

1 year ago

Reply from Sunnova

Hello Yahana. We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. Feel free to contact our customer service at (866)786-6682 or customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.

Jul. 12th, 2024

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Michael Miner

The tech explained how he was going to trouble shoot the system and took his time to answer my questions

1 year ago

Reply from Sunnova

Hello Michael. Thank you for your positive review! We take great pride in providing with the best customer service. We're here to support you every step of the way!

Jul. 11th, 2024

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