Sunnova: Read 6,315 User Reviews From Real Homeowners

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Karen

All went well Would have liked a live explanation re how it all works in the end instead of just being sent a written manual

1 year ago

Reply from Sunnova

Thank you, Karen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2024

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Nikki Hart

They promised to wire a shed along with the solar panels and have failed to do so or contact to keep me informed. The representative his name is just and works in the reno fallon area made all the promises and won't answer the phone. I have called 5 or 6 times now. Never go through.

1 year ago

Reply from Sunnova

Hello Nikki. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 1st, 2024

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Kelly Artiga

Horrible, worst experience ever…their sub contractors hired other contractors….had so many problems took forever to fix damages caused by them had to hunt them down and still the repairs were awful! Wish I didn’t do this and saved me the stress!!!!!

1 year ago

Reply from Sunnova

Greetings Kelly. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Sep. 27th, 2024

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James German

Lack of finishing the project to completion and lack of service and teaching me how to monitor system and getting it troubled shot at completion.

1 year ago

Reply from Sunnova

Hello James. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Sep. 27th, 2024

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moge

I received great service from the very start of this program. I hope this will be a great benefit for me.

1 year ago

Reply from Sunnova

Thank you, moge! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 17th, 2024

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Brad Ward

Great customer service. Sunnova makes sure all the solar installation details are done the right way.

1 year ago

Reply from Sunnova

Hello Brad. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 13th, 2024

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Kira Jackson

Great customer service, friendly workers, on time, and truthful about what their company can do for you!

1 year ago

Reply from Sunnova

Thank you, Kira! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 9th, 2024

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Brian Nattini

Overall process took a long time. If they could party we with towns and PSEG to get permits approvals quicker it would be better

1 year ago

Reply from Sunnova

Thank you, Brian. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Michael Dzikowski

Very professional and knowledgeable. Now I am frustrated because I can’t submit the form without typing more.

1 year ago

Reply from Sunnova

Thank you, Michael! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Lee Duval

Good way to go solar without up front Great way to go solar without costing you a lot of upfront money.

1 year ago

Reply from Sunnova

Thank you, Lee! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Debra Jane Trone

I liked that it was done in 1 day, the guys answered any questions I had about solar panels. Guys were very nice

1 year ago

Reply from Sunnova

Hi Debra. We strive to make the switch to solar a smooth journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for being part of the Sunnova Family!

Aug. 29th, 2024

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Julie Marmolejo

Nothing but problems… and now my Inverter is over heating so I have to pay a bill from Sunnova and Edison and when I called about it I was told they wouldn’t charge me for my next 2 bills and now they are saying they won’t … rude people and liars

1 year ago

Reply from Sunnova

Hello Julie, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Aug. 28th, 2024

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Mitchell Devall

Everything went great fast and friendly service only took the crew 5 hours to finish! Thabks Sunnova!

1 year ago

Reply from Sunnova

Thank you, Mitchell! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 21st, 2024

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Sarina Cannistraro

Great experience. My salesperson Chris H. was confident in what he was telling me and he put me right at ease

1 year ago

Reply from Sunnova

Thank you, Sarina! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

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Jose Aguilu

Sunnova set up a payment plan option for me for the months I could not make my monthly payments, I apprecciate that

1 year ago

Reply from Sunnova

Thank you, Jose! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

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Louise Gaumer

Been working great. Has saved us a lot of money in electric bills. Happy to be using Solar with Sunnova

1 year ago

Reply from Sunnova

Hello Louise. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 9th, 2024

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Malinda Beeman

Evan the salesman was very thorough .and helpful during the entire process. All your emploees were very polite and professional

1 year ago

Reply from Sunnova

Thank you, Malinda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

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Mary Sybrant

No one has getting back to me in a few weeks. The guy who is suppose to be handling my case was on vacation for 2 weeks but it has been 3 and yet no answer to my question. My electric company wants me to sign a contract stating I have a 1 million dollar policy on my home. Which is not worth 300,000. Not good!

1 year ago

Reply from Sunnova

Greetings Mary. We appreciate you taking the time to reach out to us and letting us know about your experience.We would like to extend our sincere apologies for any inconvenience caused. Feel free to contact our team at ( 844)33-3599 regarding your installation process. We look forward in helping you!

Aug. 2nd, 2024

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Barbara Esch

Everything went smoothly for me. Their guys cleaned everything up and did not leave any debris behind.

1 year ago

Reply from Sunnova

Hi Barbara, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jul. 31st, 2024

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Paulette

I am not at all happy with my solar. I was told during day light I would be total solar. It is now 89 degrees outside and I am still pulling from the grid. I am also not happy that a battery was not supplied with this deal, because I am using to much electric and now paying for both. VERY dissatisfied.

1 year ago

Reply from Sunnova

Hello Paulette, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jul. 31st, 2024

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Jeffrey Campbell

WORST EVER!! I hired Sunnova to install solar panels. They overcharged for their PPA. They made promises they didn't keep. NO SHOW, NO CALL. Worst customer service EVER!! I will never use this company again. And to think some builders require that you hire them.

1 year ago

Reply from Sunnova

Hello Jeffrey, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jul. 31st, 2024

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Amy Enressia

Sales Rep Tyson R was with me all the way through!! All the folks were very professional and fast Great service!!

1 year ago

Reply from Sunnova

Hello Amy. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jul. 19th, 2024

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Noletasic

Customer service is a major issue!!! I have been trying to get something done for months and can't get an answer... Other than that, everything is good..

1 year ago

Reply from Sunnova

Hello, Noletasic. We appreciate your review and appreciate the feedback you provided to continuously improve the customer experience. To help ensure we address your concerns effectively, we kindly request you to provide us with your system ID or case number via email at customerservice@sunnova.com. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Jul. 12th, 2024

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Yohana calle

Don’t go with Sunnova worst customer service, they won’t have a clue whenever you have questions. They won’t sell you enough solar panels and then they will offer you to get more of curse for extra charges. And your bill from duke won’t stop so like me I end up with two bills

1 year ago

Reply from Sunnova

Hello Yahana. We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. Feel free to contact our customer service at (866)786-6682 or customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.

Jul. 12th, 2024

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Michael Miner

The tech explained how he was going to trouble shoot the system and took his time to answer my questions

1 year ago

Reply from Sunnova

Hello Michael. Thank you for your positive review! We take great pride in providing with the best customer service. We're here to support you every step of the way!

Jul. 11th, 2024

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Ralph

I'm very satisfied with my solar system because in all these two years I don't suffer no electric shortage.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Ralph! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 1st, 2024

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Christopher Deutsch

From start to finish Sunnova has been so supportive and patient. Great company and very happy to be customer for life.

1 year ago Edited August 1, 2024

Reply from Sunnova

Hello Christopher Deutsch, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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Debbi Olson

This is our first time with Sunnova. Haven’t worked with them yet but I’m sure they are wonderful.

1 year ago

Reply from Sunnova

Hi Debbi, thank you for your message. Our goal is to provide world-class customer service, and we hope our services exceed your expectations.

Jun. 28th, 2024

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cinderelly49

Highly recommend them for solar. Another solar company never showed up or called to cancel an appointment with them.

1 year ago

Reply from Sunnova

Hello cinderelly49, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jun. 28th, 2024

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Mindy Schaper

The installation was fast and I never had any issues. The bill is cheaper and I like that I'm using solar.

1 year ago

Reply from Sunnova

Thank you, Mindy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Hossein Moghadam

It has been a few months, and so far I am satisfied with Sunnova. Will need much longer time in order to update and provide a more accurate rating.

1 year ago

Reply from Sunnova

Thank you, Hossein! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 18th, 2024

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Stanley Fisher

Sunnova has been a wonderful company to work with. They have addressed all of my questions and concerns.

1 year ago

Reply from Sunnova

Greetings Stanley. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 13th, 2024

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Rochelle Powell

We’re very satisfied with our salesman and the installation of the system. Still awaiting our $1000.00 gift card by our salesman.???

1 year ago

Reply from Sunnova

Thank you for your 4-star rating! We take great pride in providing you with a comprehensive understanding of our process. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com regarding the gift card mentioned. We're here to support you every step of the way!

Jun. 28th, 2024

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Craig Klupenger

Too new to rate what I would not like.about them. So far, everything I was told, has been wonderful.

1 year ago

Reply from Sunnova

Hello Craig. Thank you for your 5-star rating! We're here to support you every step of the way!

Jun. 14th, 2024

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carmen acosta

The only thing I did not like was how long it took, though no fault of their own (The permit & city inspector).

1 year ago

Reply from Sunnova

Greetings Carmen. Thank you for your feedback! We're here to support you every step of the way!

Jun. 14th, 2024

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Jim Roe

The quality of service. They tech crew that replaced the converter were very courteous and professional

1 year ago

Reply from Sunnova

Hello Jim. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 12th, 2024

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Becky Randolph

The process was uncomplicated , quick and concise. The product thus far appears to be very good - time will tell!

1 year ago

Reply from Sunnova

Hello Becky. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

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Brandon ODonnell

The setup to going solar was so fast and easy in less then 2 months my system was installed and turned on

1 year ago

Reply from Sunnova

Greetings Brandon. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

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Feliman1976

1 year ago

Reply from Sunnova

Thank you, Feliman1976! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 6th, 2024

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Michael Lipkin

Fantastic customer service. Friendly and knowledgeable staff. They kept me up to date on the process.

1 year ago

Reply from Sunnova

Hello Michael. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 7th, 2024

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Raul Soto

Sunnova is a company that is very Professional with it's service from start to finish. I will highly recommend them.

1 year ago

Reply from Sunnova

Hello Raul. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 14th, 2024

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Taylor Tewksbury

Sunnova was so easy to work with! They answer all your questions and get to work on the project quickly!

1 year ago

Reply from Sunnova

Hello Taylor. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 14th, 2024

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Julie Castillo Alvarado

never regret to avail this product, not only by being economical but as well as environmentaly friendly!

1 year ago

Reply from Sunnova

Hello Julie. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 17th, 2024

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Chris Mitchell

The people who I've spoken with and who have been extremely helpful and friendly. Very easy to work with

1 year ago

Reply from Sunnova

Hello Chris. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 18th, 2024

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Georgie Miranda

Great and professional service. Very detailed oriented during the sale and the installation of the equipment.

1 year ago

Reply from Sunnova

Hello Georgie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

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James Oldfield

You can not go wrong working with Sunnova . They are a great company to work with and every promise they make they do.

1 year ago

Reply from Sunnova

Hello James. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 21st, 2024

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Emmanuel Rodriguez

Liked everything it was amazing and explanatory. The opportunity was interesting and placed in the correct way.

1 year ago

Reply from Sunnova

Greetings Emmanuel. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

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Karen Brokaw

Great overall company to work with. Easy to contact and was a very quick install. Our rep Sawyer was the BEST

1 year ago

Reply from Sunnova

Greetings Karen. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 21st, 2024

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Neera Prakash

The sales rep was very informative and spent time explaining everything about solar to me in my home.

1 year ago

Reply from Sunnova

Thank you, Neera! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Gilbert Serrano

I am very pleased with the product and have definitely recommended some nova to a lot of friends and family.

1 year ago

Reply from Sunnova

Hello gilbert. Thank you for the 5-star rating regarding our products. We are pleased to have you as part of our Sunnova family!

Jun. 25th, 2024

Sunnova Reviews