Sunnova: Read 6,080 User Reviews From Real Homeowners

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David Stender Bloomfield, CT

system looks good, installation was clean and quick, customer service was top notch and the rep explained everything very clearly.

2 years ago

Reply from Sunnova

Hello David, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EB*

Nov. 29th, 2022

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Bad experience Hacienda Heights, CA

Jeremiah great in every aspect the rest of the team garbage many lies example saying the wait was because of safety labels being sent found out by installer they have them on truck at all times then saying installing got hurt wanted to wait another month when a got a lawyer to terminate contract someone was out next day horrible 3 mont experience would not recommend anyone to do business with this group Jeremiah did everything he said he would do installers great the rest of the team horrible customer experience

2 years ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.HV

Nov. 23rd, 2022

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Rainer R Shelton, CT

+ Very good financing rate. + Experienced contractor Skyline, complex job completed in one day + Top rated panels - Included production guaranty is worthless

2 years ago

Reply from Sunnova

Hello Rainer R, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *XR*

Nov. 21st, 2022

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J Berardelli Pittsburgh, PA

My experience is great to this time. I have nothing bad to say. It is everything I have been told it would be. Thank you for a trouble free system.

2 years ago

Reply from Sunnova

Hello J Berardelli, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DMS*

Nov. 14th, 2022

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Brian Haug Davenport, FL

Horrible company. My solar has not worked for 3 months. No communication. Got assigned a resolution specialist, who doesn't respond either. They take the solar incentive from the government and then don't care if it works or not. DO NOT lease from them as you are stuck paying a lease + your full electric bill when it doesn't work. They will claim they have no techs to send out, however they are in my neighborhood every week installing NEW panels.

2 years ago

Reply from Sunnova

Hello Brian Haug, thank you for bringing this to our attention. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DMS*

Nov. 7th, 2022

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Iris Ethington Trenton, NJ

i need a new roof on my home for panels are causing leak. i called to have them remove the panels so I can replace my roof. I assumed these panels from a home purchase in January 2022. We had heavy rain and which caused leaking. I was told by three roofing professionals that the solar panels are the reason for the leak . nI have a roofer ready but Sunnova tells me I have to pay to take their panels off my roof and put them back on.!!! Still fighting that!

2 years ago

Reply from Sunnova

Hello Iris Ethington, thank you for bringing this to our attention. We will like to help, if you can send an email to resolutions@sunnova.com with you system ID and a phone number. **MV

Nov. 4th, 2022

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Jorge Valentin

Very good company we have never had problems with communication and service. They have always been very diligent, and we would recommend them 100%

2 years ago

Reply from Sunnova

Thank you, Jorge Valentin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DZ*

Oct. 25th, 2022

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Own-2garden_Sheds Mount Holly, NJ

Email communications were thorough, explaining each phase of installation. We were copied in on all communications during the process.

2 years ago

Reply from Sunnova

Hello, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 24th, 2022

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Belen Rios Garcia

Excellent service, during Hurricane Fiona and after it, the entire team worked excellent. Very satisfied with the service.

2 years ago Edited October 24, 2022

Reply from Sunnova

Thank you for sharing your positive feedback, Belen Rios Garcia! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 24th, 2022

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Martin Rivero Hyannis, MA

Not high pressure. Work was performed as planned. Slight snag, but Sunnova made good. Only regret that I couldn't get enough to covert from gas.

2 years ago

Reply from Sunnova

Thank you, Martin Rivero! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LS*

Oct. 21st, 2022

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Carlos J Vazquez

Excellent. Got a lot of info from them about everything that covers service warranty and equipment. Straight forward Company.

2 years ago

Reply from Sunnova

Hi Carlos J Vazquez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

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George B Clovis, CA

The best thing is that they monitor system output and if the panels do not meet expected output they give me a credit. There is nothing I don't like.

2 years ago

Reply from Sunnova

Hi George B! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

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Scott Alboum Trenton, NJ

What I like best about the company is their level of professionalism when planning my system and when they did the install.

2 years ago

Reply from Sunnova

Thank you for your note,Scott Alboum. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Oct. 21st, 2022

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Daniel Goncalves Trumbull, CT

I have had Sunnova for over 3 years now, trust me you do not want to be apart of this club. We have not not been able to produce solar since spring time we have reached out and emailed over a dozen times with no response than Adriel G in there resolutions department assured me we would get this resolved that was 5 weeks ago and he has yet to return a phone call or email

2 years ago

Reply from Sunnova

Hello Daniel Goncalves, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? *LS*

Oct. 4th, 2022

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Thomas Worsley Fall River, MA

Never had any problems with the system or customer service. I am saving money, and after all, in today's economy that's huge.

2 years ago

Reply from Sunnova

Hello Thomas Worsley, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Sep. 30th, 2022

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Diane Union, NJ

After Sunnova returned my call, regarding the length of time for my closing nothing changed. All information was submitted to them with confirmation they received, which they denied. If I hear after each piece of information sent , it will take 3-5 days to review I’m going to scream. All information started on 7/28/22 with ALL representatives giving all wrong information. Tired of hearing, I’m sorry and will expedite. Which is never done, as I’m still waiting for this incompetent company to get the paperwork done. Shame on you!!! Extremely dissatisfied.

2 years ago Edited September 1, 2022

Reply from Sunnova

Hello Diane, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 29th, 2022

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Lisa Anderson Lake Charles, LA

I only gave 3 stars because I'm just getting setup and started with my Solor panels. I received emails with communication about the process and how it all works so I guess I'm just waiting to see what happens now..

2 years ago

Reply from Sunnova

Thank you for sharing your feedback, Lisa Anderson! We are thrilled you made the decision to go solar. If you have any questions regarding your system we are more than happy to help! ^AG

Aug. 29th, 2022

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Pascal Deneuve Mariposa, CA

We love it. We still trying to understand why we did not go solar before. Last year between June and July we spent 1600$ This year nothing Amazing

2 years ago

Reply from Sunnova

Hello Pascal Deneuve , we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

Aug. 26th, 2022

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TheLarz Voorhees Township, NJ

Salesperson from Trinity told us he would stay on top of everything. That didn’t happen internal people at Trinity said they would do things that never happened. I got involved with the local utility company to get us a new meter and get turned on. Even with it being turned on we have no idea if it’s doing anything because your app is telling us to zero. I was told I would get some kind of login for an app called “ my solar edge” . That didn’t happen. The only thing that happened was I pay $15,000 for a new roof.

2 years ago

Reply from Sunnova

Hello TheLarz, we are sorry to hear you been having issue with your solar system.
Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?*LS*

Aug. 25th, 2022

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Latoya Golfin

I just started my solar experience and I have to say it is going good so far. Thank you Sunnova for letting me own my own energy!

2 years ago

Reply from Sunnova

Thank you for your note, Latoya Golfin. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Aug. 25th, 2022

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Eric Anderson Ocho Rios, 06

There technicians were very knowledgeable. However the communication between the different parts of the service with the customer could be improved.

2 years ago

Reply from Sunnova

Hello Eric Anderson, we appreciate your feedback. We are thrilled you have made the decision on going solar! **MV

Aug. 22nd, 2022

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Kristen Kozatek Rehoboth, MA

Absolutely horrible customer service. I have never come across customer service this horrible in my life. My husband and I have tried using the portal and have spent numerous hours calling Sunnova to try and get something resolved, and still nothing. This is not just a customer ranting. This is a person sending other people out there a warning of what they will be dealing with if they choose this company for their solar. This has interfered with our everyday work lives, and we have lost money due to their lack of help. I DO NOT recommend.

2 years ago

Reply from Sunnova

Hello Kristen Kozatek, we are sorry to hear that. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?*LS*

Aug. 22nd, 2022

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Diane Molina Coos Bay, OR

I was pleased with the service and a happy with the product so far. I don’t understand the whole process and did get a little irritated but it worked out well.

2 years ago

Reply from Sunnova

Thank you for sharing your story Diane Molina! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 18th, 2022

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William Frederick Cape May, NJ

I am tired of the run around I get from Sunnova. I get estimated readings 7 or 8 days straight I send a e-mail and they get fixed(?) I have estimated readings from months passed that still have estimated readings. But I am told my system is working fine ,why then the estimated readings?? Sunnova does not have an answer they blame the weather or anything else they can think of … This company does not even earn one star, maybe a -2stars Sure wish someone could help with this issue Bill Frederick VERY DISSATISFIED SUNNOVA CUSTOMER

2 years ago

Reply from Sunnova

Hello William Frederick, thank you for bringing this to our attention. Could you send an email to resolutions@sunnova.com with your system ID?**MV

Aug. 17th, 2022

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david smith Brooklyn, NY

My solar panel system installation and performance so far is excellent. Sunnova is very good at giving you what was ordered by the consumer.

2 years ago

Reply from Sunnova

Hello David Smith, we appreciate your feedback. Thank you for being part of Sunnova! **MV

Aug. 15th, 2022

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Kevin White Philadelphia, PA

I was explained about the company and Solar well. They were honest and carried out everything as promised. Professional.

2 years ago

Reply from Sunnova

Hello Kevin White, thank you for the feedback. Welcome to the Sunnova family! ** MV

Aug. 15th, 2022

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George S San Diego, CA

The installers that installed were fast and great, Got it approved fast. The system is wonderful. No problems. Thank you

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, George S.! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 2nd, 2022

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B Santos Muncy, PA

Very professional and prompt attention Very hard working crew who conducted the install All staff I dealt with were great!

2 years ago

Reply from Sunnova

Hello B. Santos , thank you for the kind words. Welcome to the Sunnova family! ^AG

Jul. 26th, 2022

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Errica Tampa, FL

Great company! Easy to understand process. Everything was seamless from start to finish. Recommend to anyone who wants to save money!!!

2 years ago

Reply from Sunnova

Hello Errica , thank you for the kind words. Welcome to the Sunnova family!^AG

Jul. 20th, 2022

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King Made Ontario, CA

Great experience got my solar panels installed and now saving money on my electric bill. Solar panels look great on my roof.

2 years ago

Reply from Sunnova

Hi King Made! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Jul. 18th, 2022

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Hank Zackin Manahawkin, NJ

Great knowledgeable and professional representative. Prompt response to questions. Good follow-up and monitoring of accounts

2 years ago

Reply from Sunnova

Hi Hank Zackin, thank you for your positive words. Thank you for being part of our family here at Sunnova! **MV

Jul. 15th, 2022

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Marily Fuller Naples, FL

They helped me by walking me through steps of what I needed to do and gave me reassurance that this was a good idea and help set up my accounts

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Marily Fuller! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jul. 15th, 2022

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AL IL

Panel caused a leak in my roof. Instead of 3-5 days to get a response to my claim, it took 12 days and only because I called to get an update after having escalating the case a week prior to no avail. My warranty expired (only 1 year apparently) and now I have to wait 1 to 2 weeks to get a quote to have someone remove the panels while the roofer does the necessary repairs. Still no resolution and no end in sight.

2 years ago

Reply from Sunnova

Hello AL, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to resolutions@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *LS*

Jul. 14th, 2022

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donna carter Oceanside, CA

they came in and did what they said they would do in a timely manor, they stayed in commutation with us. every body was very professional.

2 years ago Edited June 23, 2022

Reply from Sunnova

Thank you for sharing your positive feedback, Donna Carter! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 23rd, 2022

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Lorie Brown San Francisco, CA

Well I don't have much to say it's that I love my pg&e bill $00000 dollar's I'm loving it my cool Air and the heat is on ❤️

2 years ago Edited June 23, 2022

Reply from Sunnova

Hello Lorie Brown, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 23rd, 2022

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Gwen Shaw Waco, TX

They were honest. They did the things that they said they would do. They were on schedule with all of the steps to the finish line.

2 years ago

Reply from Sunnova

-Hello Gwen, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jun. 16th, 2022

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Eric Smith New Milford, CT

Everyone was very friendly and helpful. The panels look great and allow me to power more things (like my pool) and pay less.

2 years ago

Reply from Sunnova

Hello Eric, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jun. 8th, 2022

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Donnamarie Hoga Foxborough, MA

It’s a win win Solar panels. I have not had a bill with my electric company for two months that has never happened in 53 years.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Donnamarie Hoga! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 6th, 2022

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Lori Smith Peoria, AZ

Sunnova has provided me with very good service and provided information that gave me the best contract in order to purchase my solar.

2 years ago

Reply from Sunnova

Hello Lori Smith, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 3rd, 2022

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Jacquie Deltona, FL

Call to speak with rep regarding my first bill as to why I received a bill only having the service for 4 bills and was advised you were told you would get a bill from sunnova and duke , however I was never told it would generate a bill a month in advance, your customer service representative definitely turned me off from your company for my first impression of your company

2 years ago

Reply from Sunnova

Hello Jacquie, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. +EC

May. 31st, 2022

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Candido Sanchez Pioneer, CA

Solar system was installed in the timing manner. Service to date has been great. I'm looking forward to a long relationship.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Candido! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! +EC

May. 31st, 2022

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Michael Rayner New Bedford, MA

Awful. Got delayed numerous times (took about 6 months from the first date). Kept getting phone calls while I was working despite telling them to email me. 100s of emails that are impossible to keep track of what is important. The install team left a bunch of trash in our yard. My dog ate something they left and got sick and had to go to the vet.

2 years ago

Reply from Sunnova

Hello Michael Rayner, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

May. 23rd, 2022

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Aallen Los Angeles, CA

The agent Danny is really good in explaining and provide asssistance even after his job, follow up and very assuring. Thanks danny

2 years ago

Reply from Sunnova

Thank you for the kind words, Aallen. Welcome to the Sunnova family! ^JD

May. 19th, 2022

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Ellyn Rose Chargualaf

I am still learning about this company and learning the website. I do in fact appreciate that I switch over to solar energy.

2 years ago Edited October 19, 2022

Reply from Sunnova

Hi xxxx! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! *LS*

HiEllyn Rose Chargualaf

Hi Ellyn Rose Chargualaf

Ellyn Rose Chargualaf

Hi Ellyn Rose Chargualaf ! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Oct. 19th, 2022

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Annie Hart Middletown, CT

I rated this company a 5 because I have not had any problems with the solar panels. So far it's working as it was promised.

2 years ago

Reply from Sunnova

Thank you for the kind words, Annie. Welcome to the Sunnova family!. ^JD

May. 2nd, 2022

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Linda Heggan

Not a fan at all one of my controllers has been out for 3 months my electric bills are sky high because of this. I have called every week sometimes 2-3 ties a week trying to get them to come out and repair the controller I have 2 panels working out of 20 ..... When I call all I get is someone whos sitting home with kids in the back ground screaming. theu can't give me any info I'm so over this

2 years ago

Reply from Sunnova

Hello Linda, thank you for bringing this to our attention. We will have one of our agents to reach out to you directly to address your concerns. Thank you. ^JD

Jan. 6th, 2022

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Chris Dinger Aliquippa, PA

I was told I was going to buy the solar system. I was tricked into signing a lease agreement. When I caught the word lease on the monthly bill I contacted sunnova. They tell me I signed the agreement. I did not. They tell me I cannot change the agreement to a buying option because the system is on. They lie to you. You will not get the money and discounts they promise. I put a complaint to the bbb, sunnova is not accredited anymore. I wonder why. They lied to over 500 people in Puerto Rico.

3 years ago

Reply from Sunnova

Hello Chris, thank you for reaching out. We see that you have already spoken to one of our representatives regarding your concerns. Please feel free to reach out to us at resolutions@sunnova.com if you have further questions. Thank you. ^JD

Sep. 16th, 2021

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Jenn Santa Clarita, CA

I have been trying to get a pay off quote but the amount I was sent is more than they quoted me last year. I responded to their email and no response. I call back and all they can do is email legal again to address the issue. No response from them and no one else to talk to. We need to get this paid off but they can’t even address the discrepancy and this is the LEGAL department!

3 years ago

Reply from Sunnova

Hello Jenn, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?MV

Aug. 12th, 2021

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Jack Dowling Waterbury, CT

Worst company I have ever dealt with. They don’t really have any customer service. Just a bunch of foreign workers reading from a script. I’m being charged by Sunnova for solar, that doesn’t work and having to pay an electric bill. This is unacceptable. The worst part is I have contacted customer service over a dozen times, requested a manager and all I’m told is they can’t transfer my call so they will email their manager to call me back. After several months NO CALL BACK. Avoid using this company at all costs. They are non responsive to a problem THEY CAUSED.

3 years ago

Reply from Sunnova

Thank you for your feedback, Jack. Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. Please feel free to send me an email at resolutions@sunnova.com with your contact information, we would have our specialist reach out to you. ^vb

Jul. 20th, 2021

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Marla Kemmler Pittsburgh, PA

After reading these reviews I am glad my experience with them went no further than the sales team. My husband was setting an appointment up with a sales rep. She never spoke to me at all. The day she was suppose to come I received an email from Sunnova with documents attached that were electronically signed with my name. The documents allowed Sunova to do a soft credit check on me. The sales person got my information from my husband then used it to do the check WITHOUT ever contacting me personally. COMPLETELY ILEGAL! Seems like we have spared ourselves a bunch more headaches.

3 years ago

Reply from Sunnova

Hello Mrs. Kemmler, thank you for bringing this to our attention. One of our agents will reach out to you shortly to address this issue. Thank you. ^JD

Apr. 19th, 2021

Sunnova Reviews