Sunnova: Read 6,080 User Reviews From Real Homeowners

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les greenough Sierra Vista, AZ

Solar system has not functioned for approximately two months. Electric bill has continued to increase while Sunnova continues to collect lease payments which means that I end up paying more than if I didn't have a solar system!! Lease payments plus electric bill. Continued contact with CUSTOMER SERVICE provides NO RESULTS. I DO NOT RECOMMEND ANYONE DEAL WITH THIS COMPANY!!

8 years ago

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James Kemp San Francisco, CA

What was stated from the onset became a reality. Our first prorated monthly bill arrived and it showed a mark difference as was promised.

8 years ago

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Richard Wu Cerritos, CA

After one year of complaints, and shutting down the system and stopped paying them. They finally sent a technician to inspect the system. However they still don't want to fix the problem as recommended by their own technician. None of the customer support knows how to calculate optimal wattage of a system or total consumption of a household. I had to do the search. Worst company ever. Would give them -10 if I can

8 years ago

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Linda Bretton Lake Elsinore, CA

Company will not listen to my complaint that the system is under performing, will not send anyone out to check it out. In addition I have tried for 8 months to get a pay-off figure from them, since I have a lease to purchase, not a PPA. Would NEVER sign a contract with them again. They were recommended by the company that did the installation. That company is no longer recommending them because of their poor customer service.

8 years ago

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Mary Yvonne Henry San Francisco, CA

Besides having to wait on PG&E, the entire process was quick. I have recommended the company to many of my friends and neighbors.

8 years ago

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Steve Woodbine, NJ

I agree the customer service is the worse I've ever experienced. The product has been unreliable, activated 10/19/15 went down 10/22/15 has yet to be restored and it 12/18/15. If you call they promise you a call back that never happens, after a month of calls I sent a email listing all phone calls, who I spoke to and what was said. They answered me the system is working as expected and I need to give it 4 months to see the results. My system was blacked out, which raises the question are they monitoring the system? Bottom line stay away from this company

9 years ago

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michele Las Vegas, NV

The solar is great however the customer service is the worse I have ever been associated with. I have had solar for over a year now and customer service still can not get the name on the account correct. The customer service agents are very nice however every time you call they need to open a new case. I also had a credit they billed me twice I had to prove with bank statements that they over charged me. I received a credit the next month the balance of the credit was gone. Now I'm back on the phone with them getting it corrected again.

9 years ago

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Roderick Carson, CA

Customer service? They don't know the meaning of that. When you call and request a call back, they call and disconnect when you answer and this can go on for sometime. My system has been running for a month with PTO and another month without and I still can't monitor the system online. I have called many, many, many times to get this resolved and it's always the same response, The IT Dept is working on it! They must be pre-school kids. This is not a good start!!

9 years ago

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fcbbob North Las Vegas, NV

Very poor customer service. Was told 60 days for install. It took 9 months.They claim to monitor the system. System has been installed 2 months. System has not produced the power they said it would. Has been down 3 weeks so far. They claim to monitor system but yet I had to call them to let them know it was not working. The first time it was down two weeks. This time it has been down one week with no response. Run far away from this company.

9 years ago

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RONALD WHITE

Over 5 months from contract signing to turn on date. Totally ridic

2 months ago

Reply from Sunnova

Hello Ronald. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 21st, 2024

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M Paynor

For every step the information provided to us was incorrect.

2 months ago

Reply from Sunnova

Hello M. We appreciate you taking the time to reach out to us and letting us know about your experience. We work hard to make sure you understand every part of our process. To help ensure we address your concerns effectively, we kindly request you to provide us with your system ID or the case number associated with your inquiry via email at customerservice@sunnova.com. Thank you for giving us the opportunity to serve you better.

Sep. 26th, 2024

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Steve and Anna Weber

When we had questions about they system our sales rep: Zakk (Zachary J) was very knowledgeable and helpful in explaining the system.

8 months ago

Reply from Sunnova

Thank you, Steve and Anna Weber, for taking the time to write us a kind review. Glad to hear that Zachary delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 28th, 2024

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Yannaki Arrizza

I liked the relatively seamless and easy sign up process. I didn't tell like being led astray and lied to. Very friendly service.

8 months ago

Reply from Sunnova

Yannaki Arrizza, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Lucid_rewind 54

Everybody was friendly it was easy to apply. They explained everything we needed to know, and it definitely saves on the electric bill.

9 months ago

Reply from Sunnova

Thanks for reaching out to us, Lucid_rewind 54. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 22nd, 2024

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charlie 0426

Great service, excellent financial support and great guarantee for many years. I have never had any issue with the company.

9 months ago

Reply from Sunnova

Hello, charlie 0426. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 22nd, 2024

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Kevin Cross

Would recommend the service for others, so far been impressed with how it operates and the customer service experience is decent

9 months ago

Reply from Sunnova

Hi Kevin, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Metal Forlife

Installed in 2020 and have had zero issues with the system. Savings money every month and last year I didn’t pay Eversource a dime!

9 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Jocelyn Negron

Great customer service. Really hard to hear a professional talk on any regular electric company as great as these people from Sunnova do.

9 months ago

Reply from Sunnova

Thank you, Jocelyn Negron! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Brad Peltier Merced, CA

As stated before, I trust Sunnova due to the consistent and reliable service from the technology and technicians since its installation 2+ years ago.

11 months ago

Reply from Sunnova

Hello, Brad Peltier. We value your positive feedback. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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David Maturi Atlantic City, NJ

Excellent reliability. Exceptional savings. Monthly bill is over $250. Sunnova lease $85/mo and money back at end of contract year.

11 months ago

Reply from Sunnova

Hello David Maturi welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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william will

Good and exelent services. I recommend to my family and friend, I thinking to upgrade my system. I’m waiting for future- need the best system of world

1 year ago

Reply from Sunnova

Thank you, william! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Joseph C Kessler

We love our Sunnova solar system and saving money on our electric bill. If I had a choice about getting solar again I would certainly get Sunnova solar again.

1 year ago Edited March 22, 2024

Reply from Sunnova

Joseph C Kessler thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Tom Welch Wareham, MA

Great company when you decide to get things done but your communicating way too much with me trying to sell me batteries stop the calls emails and texts please and thank you have a great day and Merry Christmas God bless

1 year ago

Reply from Sunnova

Hi Tom Welch, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 18th, 2023

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R Thomas

We like the system and service. The only question we have is that the solar panels seem to be changing colors ( discolored)and will that effect their efficiency ?

1 year ago Edited March 22, 2024

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 15th, 2023

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Alton Forthe

We are now during the hot months really seeing the benefits of the system. Had one issue with reporting and they were a little hard to prove we had an issue but once they understood they took care of it quickly. Thank you!

1 year ago Edited June 5, 2024

Reply from Sunnova

Hi Alton, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 6th, 2024

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Scott Davis

Company offers incredible solutions that paved the way to get solar. Price point was great on a per month basis and the roof replace program was WELL worth it.

1 year ago

Reply from Sunnova

Hello Scott Davis, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 26th, 2023

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Rishard Krehe Orlando, FL

Excellent product knowledge and very good customer service, staff is always available to help and answer any questions you may have, will definitely do business in the future. Recommend

3 years ago

Reply from Sunnova

Thank you, Rishard Krehe! W e are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback . *DG*

Sep. 7th, 2021

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Liza Sotchenko Parkville, MD

Have had this provider for a few years now. Would not recommend at all. They never responded back to any issues we had. We went almost a year with the panels not working. So not only were we paying a full electric bill but also for the panels. They DID NOT give a refund. They also randomly show up to do “maintenance” on them and leave within like five minutes so not sure what all they could do in such a short time but I guess that would explain why our panels never worked. And I say randomly because they did actually contacted us once to tell us they were coming and then the guy showed up two hours late after I had specifically took time out of my day to have him come out.

3 years ago

Reply from Sunnova

Hello Liza Sotchenko, Thanks for bringing this to our attention. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? We'll look into this right away. Thank you. *DG*

Sep. 7th, 2021

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Bijay Tamang

Great system. I recommend it to everyone.

3 months ago

Reply from Sunnova

Thank you, Bijay! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 26th, 2024

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Cathy Wright

Just started using this service, but so far so good.

4 months ago

Reply from Sunnova

Hello Cathy. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 23rd, 2024

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Ricardo Thurston Sr

The service that was received was very good.

4 months ago

Reply from Sunnova

Thank you, Ricardo! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

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Dana Tandy

Very accommodating and easy to do business.

4 months ago

Reply from Sunnova

Thank you, Dana! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

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Sherri Vaughn

STAY AWAY from this company! You get misinformation from everyone! I can't even begin to tell you about all I have experienced!

4 months ago Edited September 3, 2024

Reply from Sunnova

Thank you, Sherri. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Thank you for speaking with us today and giving us the opportunity to help you. We look forward to hearing from you again.

Aug. 21st, 2024

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Aaron Reddick

Need more help in getting my solar panels fixed!

4 months ago

Reply from Sunnova

Thank you, Aaron! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We highly suggest you reach out to your provider; they have been informed of the existing issues.

Aug. 21st, 2024

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Jimmy Ao

I don’t have any comments, because that’s my feeling.

4 months ago

Reply from Sunnova

Hello Jimmy. Thank you for the 5-star rating. We are pleased to have you as part of our Sunnova family!

Aug. 19th, 2024

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John Underwood

Very professional… kept to stated timelines

4 months ago

Reply from Sunnova

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

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Albert J

Easy monitering of system. Quick response to any questions

4 months ago

Reply from Sunnova

Thank you, Albert! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

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richard porter

Professional,.courteous ,knowledgeable and efficient.

4 months ago

Reply from Sunnova

Thank you, Richard Porter! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 9th, 2024

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Odalis Santos

Very professional and courteous from start to finish

4 months ago

Reply from Sunnova

Thank you, Odalis Santos! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 9th, 2024

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Wayne F Burt Jr

System installed professionally and worked as promised.

4 months ago

Reply from Sunnova

Hello Wayne F Burt Jr, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Aug. 9th, 2024

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Gerald Zoelzer

Very friendly people helped through the whole process

4 months ago

Reply from Sunnova

Hello Gerald. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 9th, 2024

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Jeff C

Smooth evaluation, installation, and initiation.

4 months ago

Reply from Sunnova

Hello Jeff. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 8th, 2024

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Jorge Rivera

Excellent service and detail-oriented company.

4 months ago

Reply from Sunnova

Greetings Jorge. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 8th, 2024

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Sandra Schwinn

We have never had a problem. System works well.

4 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Sandra Schwinn! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Aug. 2nd, 2024

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Tom

They’ve been great. Good monthly price for my product.

4 months ago Edited September 30, 2024

Reply from Sunnova

Thank you, Tom! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 1st, 2024

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Linda McSharry

Very professional. Answered all questions

4 months ago

Reply from Sunnova

Hello Linda. Thank you for your 5-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jul. 30th, 2024

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Rebecca Rightnowar

Very nice company not pushy like other companies

4 months ago

Reply from Sunnova

Thank you, Rebecca! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Sika Ah

I like the work they did. They were professional

4 months ago

Reply from Sunnova

Thank you, Sika! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Clausel Jn François

Work done at a reasonable time. Thank you

5 months ago

Reply from Sunnova

Hi Clausel Jn Francois! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 24th, 2024

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Marshall Martin

Great service and no problems during installation

5 months ago

Reply from Sunnova

Thank you, Marshall Martin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 24th, 2024

Sunnova Reviews