Sunnova: Read 6,313 User Reviews From Real Homeowners

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Chris Burns Lincoln, NE

Good communication of the product. Very efficient installation in one day. Very helpful in working with HOA

1 year ago

Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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Bruce Smalley Wildomar, CA

Service has been wonderful and my transition from our previous home to the new home have been amazing.

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 27th, 2023

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Baudilio J Perez

Absolute nightmare with this solar panel company. Wrong color panels, a mess left around my property, property damage, and a missing item from my garage. No response from them, and I'm stuck dealing with the aftermath. Avoid at all costs!

1 year ago

Reply from Sunnova

Hi Baudilio J Perez, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. Please email us at customerservice@sunnova.com with your system ID and telephone number. We will contact you right away.

Dec. 20th, 2023

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Juan

Trustworthy system. Still in process of understanding the use and applications, but in general , beginning to maximize the benefits.

1 year ago

Reply from Sunnova

Hi Juan, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 15th, 2023

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james case

good interest rate everything works as described. customer portal works great to keep track of payments and make extra payments.

1 year ago Edited June 13, 2024

Reply from Sunnova

James Case, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Dec. 15th, 2023

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Leo Rodriguez Punta Gorda, FL

Great deal on solar lease, customer service is great and they follow up on installation permits and process.

1 year ago

Reply from Sunnova

Hello Leo Rodriguez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 14th, 2023

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Craig TX

With the panels provided based on my energy consumption I'm only at around 17 percent Entergy independent.i assume they miss calculated the amount of panels I needed. I'm disappointed my solar system doesn't put out more kwh's. Also i never received my 500$ gift card even after calling about it.

1 year ago

Reply from Sunnova

Hi Craig, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Dec. 12th, 2023

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Ken Zimmerman

Easy process. Everyone was polite and informative - and there really was $0 out of pocket. It was easy.

1 year ago

Reply from Sunnova

We appreciate your review, Ken Zimmerman. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Dec. 12th, 2023

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Roy Cutter Merchantville, NJ

We love low electric bills . Hassle free service if we ever need it. Great for the future and climate change.

1 year ago

Reply from Sunnova

Hello Roy Cutter, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 8th, 2023

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William Hoopes

For this, I cannot even give one star from the unprofessional sales people to the unprofessional follow up people with scheduling to the inactivity for months until I can get my solar system running, and the fact that I have not been taught how to read, operate, or do anything with the solar system since it’s been turned on is a joke

1 year ago

Reply from Sunnova

Hello William Hoopes, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 7th, 2023

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LuAnn Trout Millville, NJ

Workers sent out here were great, and my Concierge, Jazmine was a diligent and thorough communicator.

2 years ago

Reply from Sunnova

LuAnn Trout, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Dec. 7th, 2023

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tim barilaro Philadelphia, PA

Very satisfied with the assistance of having my system installed and also very pleased with the working of it

2 years ago Edited December 11, 2023

Reply from Sunnova

Hello tim barilaro, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 30th, 2023

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Dainia Oren Westfield, NJ

Wonderful company to work with! It was a very easy process from start to finish. Thank you, Sunnova!

2 years ago

Reply from Sunnova

Hello Dainia Oren, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 30th, 2023

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Sarah Soos Brockton, MA

They were very helpful during the installation progress whenever I had questions. And so far solar is running great!

2 years ago

Reply from Sunnova

Hello Sarah Soos, thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Nov. 20th, 2023

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Donald Aiman

honesty and professionalism got the job done and we were up and running quicker than I thought we would be

2 years ago

Reply from Sunnova

Donald Aiman, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Nov. 20th, 2023

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Sharon Black Chicago, IL

Excellent service! The rep communicated throughout the entire process. The installation was quick and efficient.

2 years ago

Reply from Sunnova

Thank you for reaching out to us, Sharon Black. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Nov. 20th, 2023

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Daniel A. Berry Glen Carbon, IL

The system is working, just like it was meant to be matter fact it’s doing even better better than they thought.

2 years ago

Reply from Sunnova

Hello Daniel A. Berry, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 13th, 2023

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Junior Burgos

Great Product and Best Service. Clean energy served professionaly and awesome electrical money reduce.

2 years ago Edited January 17, 2025

Reply from Sunnova

Thank you, Junior! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 17th, 2025

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Andre Caffey Oswego, IL

Very happy with My solar panels, they look very nice on the house. And my light bill looks great. Highly recommended

2 years ago

Reply from Sunnova

Hello Andre Caffey, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Nov. 7th, 2023

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Guillermina Cortez Orange, CA

Great experience with Sunnova. Very happy with their services. I will definitely recommend to my friends and family.

2 years ago

Reply from Sunnova

HI Guillermina Cortez, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey, & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Oct. 24th, 2023

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Victor Soto Belleville, NJ

All work was done in a professional manner and the support groups were on point every step of the way.

2 years ago

Reply from Sunnova

Hello Victor Soto, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 23rd, 2023

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Rahul Bhaduri (Rahul) Pleasanton, CA

A few days after the inverter was replaced, the battery stopped working. No one will answer calls or respond to emails/texts…I have had the same experience with the entity that installed the battery a couple of years ago…it is beyond rationale as to how these people remain in business!

2 years ago Edited November 27, 2023

Reply from Sunnova

Hi Ra5hul Bhaduri, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Oct. 28th, 2023

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Daron Feemster San Angelo, TX

The service was on time and quick to respond the service technician was very professional and really did a great job

2 years ago

Reply from Sunnova

Hello, Daron Feemster, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 19th, 2023

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Erin Grenier Old Saybrook, CT

They put a hold on my living room ceiling. When they sent a guy to patch it, I didn’t get a good feeling that it was going to look right.. now I have to replace my entire ceiling. They send me $700.00 to cover the damage to the hole but what a disaster! Not something I needed to deal with before the holidays. I do not recommend.

2 years ago

Reply from Sunnova

Hi Erin Grenier, Thank you for your feedback; it's invaluable to us in improving our services. We sincerely apologize for any inconvenience caused. Our team is actively investigating your account and the concerns you raised. Rest assured, we will reach out to you shortly to discuss and resolve the matter. We appreciate your understanding and patience and are eager to help ensure you have a positive experience with us.

Oct. 20th, 2023

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Santos Juan Tampa, FL

This has been a 3 year nightmare. We paid 70 thousands dollars and the system work for 3 week. It haven't worked since. We've begged to have it repaired and we are told they do not have technicians to fix it. It's been a 3 year nightmare

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve. Please contact us at (866) 786-6682 or at customerservice@sunnova.com

Oct. 18th, 2023

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David Boyer Independence, MO

Abel was on time, kind and understanding. He answered all of my questions. I highly recommend Sunnova!

2 years ago

Reply from Sunnova

Hello David Boyer , Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 18th, 2023

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Jamie Silva

Wish the app had the same info available as website as far as billing, auto pay and payments but everything has been very easy and smooth.

2 years ago

Reply from Sunnova

Thank you, Jamie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2023

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Manuela Wenner Corona, CA

Automatica Payment , friendly on the phone, don't have much information about them, came with my solar

2 years ago

Reply from Sunnova

Thank you, Manuela! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2023

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Cory Grant

So far so good. Installation was fast and good. Have not received my bill yet. Waiting to see if it's what we've agreed upon

2 years ago

Reply from Sunnova

Thank you, Cory! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2023

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tin tran Oakland, CA

Came to install new parts on my Generac battery, my battery stopped charging after the service. Techs left and now still waiting for service call back just for scheduling. My best guess would be more waiting after scheduling to get it fix, eventually, maybe………..?

2 years ago

Reply from Sunnova

Thank you for getting in touch with us and bringing this issue to our attention. We understand the frustration this may have caused, and we sincerely apologize. We value your feedback and are committed to providing you with the highest level of customer service. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Oct. 13th, 2023

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Ruth Howard

The two gentlemen were professional and very knowledgeable. They explained to me the functionality of the inverter.

2 years ago

Reply from Sunnova

Hi Ruth Howard , Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 12th, 2023

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Cynthia S Smith New Berlin, PA

Sunnova deserves a 5 star rating because they are true to their word and the product/service is great!

2 years ago

Reply from Sunnova

Greetings, Cynthia S. Smith , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 10th, 2023

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Deb Smith-Shoemaker Peoria, AZ

This process took way too long. It started in the spring and was just turned on a couple of weeks ago… missed the horrific heat of the Phoenix summer. I have yet to see if it was worth it…. But the salesman was sure good!🤦🏼‍♀️

2 years ago

Reply from Sunnova

Hi Deb, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any additional questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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Scott

Customer service has been great. We highly recommend this company and will continue to refer others.

2 years ago Edited September 30, 2024

Reply from Sunnova

Greetings, Scott, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 5th, 2023

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James Willis FL

The set up crew was great, after that is when everything went downhill. It was months after the panels were assembled before they were actually activated.

2 years ago

Reply from Sunnova

Hi James, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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Jose Maldonado Kansas City, MO

So far its all good. It's only been a few months of service with Sunova, so it is too early to tell.

2 years ago

Reply from Sunnova

Thank you, Matthew! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 2nd, 2023

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Adele Palm Desert, CA

Fastest and neatest install ever. All the visualable components look exceptionally clean and well installed.

2 years ago

Reply from Sunnova

Thank you, Adele! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 29th, 2023

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Bryan Atlanta, GA

The 2 technicians that came out were very professional and polite. They were very helpful with my questions.

2 years ago

Reply from Sunnova

Hello Bryan , welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 28th, 2023

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Samuel Rivera

The peace of mind to have power in case3 of emergency and the good an fast service that sunnova give.

2 years ago

Reply from Sunnova

Thank you, Samuel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Mark McGrath

Great experience from start to finish. Customer Service has been great. Install went well. So far so good!

2 years ago

Reply from Sunnova

Thank you, Mark! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Paul Gauthier

Just a great group to work with, from information about everything, to the cree who installed everything.

2 years ago Edited March 29, 2024

Reply from Sunnova

Thank you, Paul! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Beth Johnson Ladysmith, WI

Sales person was exceptional, guy that measures was very thorough! Just feel like the company is taking care of me!

2 years ago

Reply from Sunnova

Thank you, Beth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Angela Kazanovicz Douglas, MA

Sunnova made the whole experience go very smoothly. Contacting the customer all along the way every step of the way.

2 years ago

Reply from Sunnova

Thank you, Angela! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Edgar Juarbe

When upgrading existing systems instead of upgrading billing I had to add another contract Now I have two bills on different dates

2 years ago

Reply from Sunnova

Hello, Edgar Jurabe We apologize any inconvenience incurred. Due to the existence of two distinct billing contracts, separate billing is required for each. If you would like to merge the system in your portal, you do have the opportunity to do so. If so, please get in touch with us by phone or email to make a request.

Sep. 26th, 2023

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Sylvia Abad-Kiefer

So far since purchasing our new home this company has been exceptionally great and loving the Solar panels!

2 years ago

Reply from Sunnova

Thank you, Sylvia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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lSamudra Leitan Cathedral City, CA

I like your service. Tech support. That there's always a line to talk with someone if I have a problem.

2 years ago

Reply from Sunnova

Thank you, lSamudra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Sally Broce Yuba City, CA

Workers did a great job. Higher ups not so good. Took too long to get orders and etc relayed to the work crews.

2 years ago

Reply from Sunnova

Thank you, Sally! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Tony Jimenez Philadelphia, PA

Really good company that didn't waste my time and was very transparent. Easy process and had no issues reaching them.

2 years ago

Reply from Sunnova

Thank you, Tony! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Ramon Rodriguez

I like the Way i am treated.. olways demonstrate lots of respect. I recibe the oppportunity to ask questions.

2 years ago

Reply from Sunnova

Thank you, Ramon! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Ormeshia Mcneil Vero Beach, FL

So far so good but the agent that helped me sign up promised rewards and was told he would have it to me by Friday. I texted him Friday and never got a response since and today is Monday.

2 years ago

Reply from Sunnova

Ormeshia Mcneil, We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. May you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Sep. 26th, 2023

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