Sunnova: Read 6,315 User Reviews From Real Homeowners

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Cynthia S Smith New Berlin, PA

Sunnova deserves a 5 star rating because they are true to their word and the product/service is great!

2 years ago

Reply from Sunnova

Greetings, Cynthia S. Smith , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 10th, 2023

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Deb Smith-Shoemaker Peoria, AZ

This process took way too long. It started in the spring and was just turned on a couple of weeks ago… missed the horrific heat of the Phoenix summer. I have yet to see if it was worth it…. But the salesman was sure good!🤦🏼‍♀️

2 years ago

Reply from Sunnova

Hi Deb, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any additional questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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Scott

Customer service has been great. We highly recommend this company and will continue to refer others.

2 years ago Edited September 30, 2024

Reply from Sunnova

Greetings, Scott, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 5th, 2023

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James Willis FL

The set up crew was great, after that is when everything went downhill. It was months after the panels were assembled before they were actually activated.

2 years ago

Reply from Sunnova

Hi James, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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Jose Maldonado Kansas City, MO

So far its all good. It's only been a few months of service with Sunova, so it is too early to tell.

2 years ago

Reply from Sunnova

Thank you, Matthew! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 2nd, 2023

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Adele Palm Desert, CA

Fastest and neatest install ever. All the visualable components look exceptionally clean and well installed.

2 years ago

Reply from Sunnova

Thank you, Adele! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 29th, 2023

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Bryan Atlanta, GA

The 2 technicians that came out were very professional and polite. They were very helpful with my questions.

2 years ago

Reply from Sunnova

Hello Bryan , welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 28th, 2023

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Samuel Rivera

The peace of mind to have power in case3 of emergency and the good an fast service that sunnova give.

2 years ago

Reply from Sunnova

Thank you, Samuel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Mark McGrath

Great experience from start to finish. Customer Service has been great. Install went well. So far so good!

2 years ago

Reply from Sunnova

Thank you, Mark! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Paul Gauthier

Just a great group to work with, from information about everything, to the cree who installed everything.

2 years ago Edited March 29, 2024

Reply from Sunnova

Thank you, Paul! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Beth Johnson Ladysmith, WI

Sales person was exceptional, guy that measures was very thorough! Just feel like the company is taking care of me!

2 years ago

Reply from Sunnova

Thank you, Beth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Angela Kazanovicz Douglas, MA

Sunnova made the whole experience go very smoothly. Contacting the customer all along the way every step of the way.

2 years ago

Reply from Sunnova

Thank you, Angela! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Edgar Juarbe

When upgrading existing systems instead of upgrading billing I had to add another contract Now I have two bills on different dates

2 years ago

Reply from Sunnova

Hello, Edgar Jurabe We apologize any inconvenience incurred. Due to the existence of two distinct billing contracts, separate billing is required for each. If you would like to merge the system in your portal, you do have the opportunity to do so. If so, please get in touch with us by phone or email to make a request.

Sep. 26th, 2023

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Sylvia Abad-Kiefer

So far since purchasing our new home this company has been exceptionally great and loving the Solar panels!

2 years ago

Reply from Sunnova

Thank you, Sylvia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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lSamudra Leitan Cathedral City, CA

I like your service. Tech support. That there's always a line to talk with someone if I have a problem.

2 years ago

Reply from Sunnova

Thank you, lSamudra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Sally Broce Yuba City, CA

Workers did a great job. Higher ups not so good. Took too long to get orders and etc relayed to the work crews.

2 years ago

Reply from Sunnova

Thank you, Sally! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Tony Jimenez Philadelphia, PA

Really good company that didn't waste my time and was very transparent. Easy process and had no issues reaching them.

2 years ago

Reply from Sunnova

Thank you, Tony! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Ramon Rodriguez

I like the Way i am treated.. olways demonstrate lots of respect. I recibe the oppportunity to ask questions.

2 years ago

Reply from Sunnova

Thank you, Ramon! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Ormeshia Mcneil Vero Beach, FL

So far so good but the agent that helped me sign up promised rewards and was told he would have it to me by Friday. I texted him Friday and never got a response since and today is Monday.

2 years ago

Reply from Sunnova

Ormeshia Mcneil, We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. May you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Sep. 26th, 2023

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Diana Pagan

The best investment that I have made. I have peace of mind knowing that my family will m ot be in the dark.

2 years ago Edited August 30, 2024

Reply from Sunnova

Hi Diana Pagan , congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 26th, 2023

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Dan Rowland Rocklin, CA

Working with Sunova and Ambrose solar is the only way to get trusted incredible installation and service

2 years ago

Reply from Sunnova

Thank you, Dan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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David Ramirez

They made it easy to understand and awesome communication makes it better because I work night shifts

2 years ago

Reply from Sunnova

Thank you for your message, David . We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 21st, 2023

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Rustina Walker Cathedral City, CA

Service up and running within 30 days after purchase of my new home when I was informed that it can take up to 90 days.

2 years ago

Reply from Sunnova

Greetings, Rustina Walker, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 19th, 2023

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scott stambek Cape Coral, FL

I like how the solar system was installed. I definitely like the equiptment that was installed. It works well,

2 years ago

Reply from Sunnova

Hello Scott Stambek, Thank you for helping us convert more homes into energy-saving powerhouses! We're happy to hear about your installation process and overall experience.

Sep. 19th, 2023

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Jay Bean Brattleboro, VT

You have a great APP which makes it very convincing to people who have no idea about the potential of a solar system

2 years ago

Reply from Sunnova

Thank you for the 5 stars Jay Bean! We appreciate your comment and stay up to date with the latest version as changes occur.

Sep. 18th, 2023

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Jan Bloomsburg, PA

Alex N sales agent was great. Tech support when I had a problem was very helpful; explained things to me

2 years ago

Reply from Sunnova

Hello Jan, Thank you for the feedback and the 5 star review! Welcome to the Sunnova family.

Sep. 19th, 2023

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Daniel Rivera

Very organized and precise in the assembly of the system. Very good communication at the moment to assembling.

2 years ago Edited September 19, 2023

Reply from Sunnova

We appreciate your review, Daniel Rivera. Our goal is to make sure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Sep. 19th, 2023

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Felicia Soldrich Allentown, PA

I am impressed with the personal attention that was given to us prior to, during and after the installment process.

2 years ago

Reply from Sunnova

Hello Felicia Soldrich, thank you for the feedback! We work hard to make sure you understand every part of our process.

Sep. 18th, 2023

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Joe Nguyen Vacaville, CA

Communication with Sunnova was very difficult. One call resulted in being transferred 3 times with little collaboration or a “gentle handoff” among employees. They had no information (or knowledge of) about work that was contracted out by them. I’d recommend you use another solar company.

2 years ago

Reply from Sunnova

Hello Joe Nguyen, thank you for taking the time to provide us some feedback. We are sorry to hear about your experience. We ask if you can please send us more information on the situation or if you have any concerns to our email at CustomerService@Sunnova.com.

Sep. 19th, 2023

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Carlos Aleman

I have the system in service for more than a month and didnt notice more than 9 shutdowns from the electric company

2 years ago Edited September 20, 2023

Reply from Sunnova

Hello Carlos Aleman, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Sep. 20th, 2023

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Neftali Rivera

I am completely satisfied with the equipment, customer service and most importantly my home performance.

2 years ago Edited June 28, 2024

Reply from Sunnova

Thank you, Neftali! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Vicki VanCamp

We Love Josh ! He’s Smart ,Helpful,Patient-a Good Person ! Staff is Professional, Congenial & does good work

2 years ago

Reply from Sunnova

Thank you, Vicki, for taking the time to write us a kind review. Glad to hear that Josh delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 15th, 2023

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Ieshan Jain

It took forever and finally it’s not generating any power… everyday it shows 0 unit generated. I have been calling and sent emails without any luck but in return I have a link to provide feedback, what kind of company it is.

2 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Leshan. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 15th, 2023

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luis ciuro perez

great service inmediate service when something go's wrong constantly evaluation updates their information to clients

2 years ago

Reply from Sunnova

Thank you, Luis! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Luis Lopez Batista

Sunnova respond on a quick time if I have some issue with my solar system.As now no big issues with my solar equipment!

2 years ago

Reply from Sunnova

Hi Luis! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Gabriel Torres

First it saves electronic equipments from a shutdown. Second there is a lot of excess of energy you recieve a credit.

2 years ago

Reply from Sunnova

Hello Gabriel, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Sep. 15th, 2023

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David Condon

Great service, excellent results!!!! We now have two electric cars and the savings have been exceptional.

2 years ago

Reply from Sunnova

Hello David, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Sep. 14th, 2023

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Joel Cruz Rockville, CT

Service time was within an appropriate timeframe. Customer service pleasant and attentive every step of the way.

2 years ago

Reply from Sunnova

Thank you, Joel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Kevin Zeigler Sierra Vista, AZ

the service was superb and the install team was courteous and very informative and did an outstanding job

2 years ago

Reply from Sunnova

Thank you for taking the time to write us a kind review. Glad to hear that you received five-star service. Enjoy your new solar system!

Sep. 14th, 2023

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Robert Barlow New Bedford, MA

Great Service, Friendly Service, Great Cost. Everything remains as quoted since day 1. No surprises.

2 years ago

Reply from Sunnova

Thank you, Robert! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Rowena Las Vegas, NV

Willing to answer all my questions about solar, Brian is willing to explain why I need to transfer to solar(sunnova)

2 years ago

Reply from Sunnova

Thank you, Rowena, for taking the time to write us a kind review. Glad to hear that Brian delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 14th, 2023

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Ron G

Good employee . fast friendly workers. My solar promises rebates don't believe them solicus and Meraki sales.

2 years ago

Reply from Sunnova

Thank you, Ron! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Sherry Johnson Irving, TX

Panels perform as they were advertized and my single issue with panel performance was quickly addressed.

2 years ago

Reply from Sunnova

Thank you, Sherry! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Nancy Alverson Lake Elsinore, CA

I like sunnova very much at first I was confused not understanding it but then it was explained to me. Very happy

2 years ago

Reply from Sunnova

Hello Nancy, We're delighted you've come to appreciate Sunnova! If you have more questions or need assistance down the road, don't hesitate to reach out. Your satisfaction is a priority, and we're here to help. Thanks for choosing us!

Sep. 14th, 2023

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kerri morey

The price is very reasonable and they are true to their word. Customer service is very understanding and knowledgeable.

2 years ago

Reply from Sunnova

Thank you, Kerri! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Alain Johnson Queens, NY

Everyone I’ve come in contact with was Friendly, informative and the workers clean up properly. Thanks

2 years ago

Reply from Sunnova

Hello Alain Johnson, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Sep. 12th, 2023

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Janey Huckabee Summerville, SC

Will is great, he explains everything very well and he goes out of his way to help with whatever he can.

2 years ago

Reply from Sunnova

Thank you, Janey, for taking the time to write us a kind review. Glad to hear that Will delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 15th, 2023

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Clayton Sills

Although it took some time to get all the paperwork done, permitting, etc.., I am happy with the overall work and the system performance.

2 years ago

Reply from Sunnova

We value your view, Clayton Sills. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Sep. 14th, 2023

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Kim Barrett Bellmawr, NJ

THE PROCESS WAS FULLY EXPLAINED AND ANY QUESTIONS WE CAME ACROSS TO ASK WHERE ANSWERED TO OUR SATISFACTION.

2 years ago

Reply from Sunnova

We appreciate your review, Kim Barrett. Our goal is to make sure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. We appreciate your support!

Sep. 14th, 2023

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William Patterson Las Vegas, NV

Great company . Sales representative very knowledgeable. Installation team worked quickly and efficiently.

2 years ago

Reply from Sunnova

Greetings, William Patterson. We appreciate your review. We are pleased that you received faultless and simple service. We value your assistance in turning more households into energy-efficient powerhouses!

Sep. 14th, 2023

Sunnova Reviews