Sunnova: Read 6,080 User Reviews From Real Homeowners

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Don Massey

Fast, professional staff. Love the solar panels and battery backup.

7 months ago

Reply from Sunnova

Hello Don, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 2nd, 2024

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Erica S Young

Sunnova has been amazing! Thanks for making the entire process easy for me

7 months ago

Reply from Sunnova

Hi Erica! Thank you for the positive feedback. We work hard to make sure you understand every part of our process. We're thrilled that your experience reflects our dedication. Welcome aboard!

Apr. 26th, 2024

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Jose Pernia

Good service, good customer service and follow up after every part completed

8 months ago

Reply from Sunnova

Hi Jose. Our goal is to provide world-class customer service, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Apr. 26th, 2024

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John Adams

Would like for the company to have done a better job of keeping me updated on the progress.

8 months ago

Reply from Sunnova

Thank you for reaching out to us, John. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. We apologize if it was not at the level it should be, however please know that we appreciate the submission of your review in order to better our customer service.

Apr. 26th, 2024

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Ken

Prep and install all in one day. Everything clean when they left

8 months ago

Reply from Sunnova

Hi Ken, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey, and we are so happy to hear your experience reflected what we strive for. Thank you for choosing Sunnova!

Apr. 1st, 2024

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frank ryan

Professional and friendly from start to finish. Extraordinarily helpful.

8 months ago

Reply from Sunnova

Hi Frank, thanks for the positive feedback. Know that we're here to support you every step of the way, and we are so happy to hear your experience reflects our goal is to provide world-class customer service.

Apr. 1st, 2024

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dpavo

No communication, had no idea what was going on. They never paid the company and didnt send us any paperwork about billing so I'm very unhappy.

8 months ago

Reply from Sunnova

Hi dpavo, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Mar. 30th, 2024

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jose passalacqua

Very good company with fast response with warranty and service

8 months ago

Reply from Sunnova

Hi jose passalacqua, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

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Verified Customer

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Marvin

Good customer service, always willing to answer questions.

2 years ago

Reply from Sunnova

Thank you for the kind words, Marvin. Welcome to the Sunnova family! ^JD

Jan. 12th, 2022

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Verified Customer

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Kathleen Schlenz Wakefield, RI

Communication; transparency; professionalism

3 years ago

Reply from Sunnova

Thank you for the kind words, Kathleen. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Linda Thompson Mystic, CT

Very easy to work with and knowledgeable about solar power.

3 years ago

Reply from Sunnova

Thank you for the kind words, Linda. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Suzanne Spahr Menifee, CA

There was no fuss no muss. It was so easy

3 years ago

Reply from Sunnova

Thank you for the kind words, Suzanne. Welcome to the Sunnova Family! ^JD

Nov. 8th, 2021

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Verified Customer

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John MacVeigh Pittsfield, MA

Very professional and knowledgeable people

3 years ago

Reply from Sunnova

Thank you for your note, John. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *DG*

Aug. 10th, 2021

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Verified Customer

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Ramon Gonell

Good customer service, and fast response in a case.

3 years ago

Reply from Sunnova

Hello Ramon, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DG*

Aug. 9th, 2021

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Verified Customer

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Alan Abend Canton, MA

good customer service when contacting them

3 years ago

Reply from Sunnova

Hi Alan! We aim to provide the best customer experience. Thank you for your positive feedback!

Aug. 9th, 2021

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Verified Customer

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Colleen M Bulatao Moreno Valley, CA

It is easy to pay each month with auto draft

3 years ago

Reply from Sunnova

Thank you for the note, Collen. Welcome to the Sunnova family! ^vb

Aug. 3rd, 2021

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Verified Customer

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Tara South Dennis, MA

Outstanding and professional . Never had any problems.

3 years ago

Reply from Sunnova

Tara, thank you for the kind words. We are excited that you’re happy with your new solar system! ^vb

Aug. 3rd, 2021

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Verified Customer

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Diana Avery Upper Marlboro, MD

Friendly, knowledgeable about the product and service.

3 years ago

Reply from Sunnova

Thank you for the note, Diana. Welcome to the Sunnova family! ^vb

Aug. 3rd, 2021

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Verified Customer

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Luis curet Davenport, FL

Best company costumer service excellent

3 years ago

Reply from Sunnova

Thank you for the kind words, Luis. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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Roberto Lopez

Good communication and service. Quality of products is A+.

3 years ago

Reply from Sunnova

Thank you for the kind words, Roberto. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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Danny Trout Bakersfield, CA

They provide a great service and are economical

3 years ago

Reply from Sunnova

Thank you for the kind words, Danny Trout. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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Don Gay Mechanicsburg, PA

Easy to work with. No issues with service or reliability.

3 years ago

Reply from Sunnova

Thank you for the note, Don. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

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Verified Customer

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Ryan keenan National Park, NJ

Easy, reliable, friendly service, no issues

3 years ago

Reply from Sunnova

Hello Ryan, We appreciate the positive feedback ! ^VB

Jun. 29th, 2021

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Verified Customer

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Linda Romig Beaver Springs, PA

They were very helpful, friendly and efficient

3 years ago

Reply from Sunnova

Hello Linda, We appreciate the positive feedback! ^VB

Jun. 29th, 2021

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Verified Customer

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John DeGroff Shelton, CT

Easy/nice to deal with. All around, great service!

3 years ago

Reply from Sunnova

Hello John, We appreciate the positive feedback! ^VB

Jun. 29th, 2021

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Verified Customer

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Joseph Neri Bakersfield, CA

Great service. Excellent customer service

3 years ago

Reply from Sunnova

Thank you for the review. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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JOHN W DUNN Glassboro, NJ

never had any problems with them and always recieved answers anytime i call

3 years ago

Reply from Sunnova

Thank you for the kind words, John. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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William Shabarekh West Hartford, CT

Very efficient in setting up installation of panels

3 years ago

Reply from Sunnova

Thank you for the kind words, William. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Mary Lawrence Wethersfield, CT

Reliable service, easy to do business with

3 years ago

Reply from Sunnova

Thank you for the note, Mary. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Juanita magana Round Rock, TX

Gave us credit for power the panels fell short.

3 years ago

Reply from Sunnova

Thank you for the note, Juanita. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Jim Sokolowski Southington, CT

they have been very up front and helpful

3 years ago

Reply from Sunnova

Thank you for the kind words, Jim. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Nancy Williams Lewistown, PA

Easy to work with, no problems, excellent customer service

3 years ago

Reply from Sunnova

Thank you for the kind words, Nancy. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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debra m perez Bridgeport, CT

electric bills are down and I don't have to do anything.

3 years ago

Reply from Sunnova

Thank you for the note, Debra. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Carlos Flores Caguas, PR

Reliability of products and service to clients

3 years ago

Reply from Sunnova

Carlos, thank you for the kind words. We are excited that you’re happy with your new solar system!^vb

May. 24th, 2021

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Verified Customer

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B. Fehl Oak Bluffs, MA

They’ve saved us a lot of money already.

3 years ago

Reply from Sunnova

Hello Fehl , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^vb

May. 24th, 2021

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Verified Customer

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Arthur Pandell Pittsfield, MA

You get good information on how the system is doing monthly

3 years ago

Reply from Sunnova

Hi Arthur, thank you for the 5-star rating! Welcome to the Sunnova Family!**MV

May. 18th, 2021

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Verified Customer

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Joe Brenner Hatboro, PA

no problems. easy to work with. pleasant on the phone.

3 years ago

Reply from Sunnova

Thank you for the kind words, Joe. Welcome to the Sunnova Family. ^JD

May. 17th, 2021

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Verified Customer

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joseph L campo

work done quickly and have saved money every month

3 years ago

Reply from Sunnova

Thank you for the note, Joseph. Welcome to the Sunnova Family. ^JD

May. 17th, 2021

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Verified Customer

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edith altvater Kent, CT

stayed in contact through installation and after

3 years ago

Reply from Sunnova

Thank you for the kind words, Edith. Welcome to the Sunnova Family! ^JD

May. 17th, 2021

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Verified Customer

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Catherine Powell Brick, NJ

Ease and efficiency of billing. No issues with panels.

3 years ago

Reply from Sunnova

Catherine, thank you for the kind words. We are excited that you're happy with your new solar system! ^ JD

Apr. 5th, 2021

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Verified Customer

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Don Uncasville, CT

Produces the energy they said at a fair price

3 years ago

Reply from Sunnova

Thank you for the note, Don. Welcome to the Sunnova family! ^JD

Mar. 25th, 2021

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Verified Customer

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Julie Borgmann

Great communication and service delivered as promised.

4 years ago

Reply from Sunnova

Thank you for the note, @Julie Borgmann. Welcome to the Sunnova family!**MV

Dec. 17th, 2020

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Verified Customer

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Mukesh J Patel

I was promised by your installer ABP to install Bird Gaurd around solar panel is not installed yet, I tried to contact several times but no reponse.

4 years ago

Reply from Sunnova

Hello Mukesh. thank you for reaching out . One of our agents will reach out to you shortly to help assist you with this issue. Thank you. ^JD

Dec. 2nd, 2020

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Verified Customer

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jim ogilvie Sewell, NJ

they were always there ready to answer any and all questions.

4 years ago

Reply from Sunnova

Good afternoon Jim, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Sep. 8th, 2020

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Verified Customer

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Alfonso Legaspi Waipahu, HI

good service and promptness in delivery of goods and services

4 years ago

Reply from Sunnova

Mr. Legaspi, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

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Verified Customer

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Larry Shaffer Las Vegas, NV

Sun nova has lived up to the salesman guarantee.

4 years ago

Reply from Sunnova

Thank you for your note, Larry. Welcome to the Sunnova family!^JD

Jun. 16th, 2020

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Verified Customer

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Ronald Duarte New Bedford, MA

Simply save me money and excellent service.

4 years ago

Reply from Sunnova

Good morning Ronald, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Bob Seier Laurys Station, PA

First rate from job conception through construction.

4 years ago

Reply from Sunnova

Good morning Bob, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Barbara Dearth Orleans, MA

Start to finish awesome care of customer

4 years ago

Reply from Sunnova

Good morning Barbara, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Nelson Mohr Bakersfield, CA

Honest service at a fair price. Peace of mind.

4 years ago

Reply from Sunnova

Good morning Nelson, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

Sunnova Reviews