Sunnova: Read 6,080 User Reviews From Real Homeowners

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Cindy Freeland Mohrsville, PA

Great company. No complaints with the installation. Everything as is as promised.

9 months ago

Reply from Sunnova

Hello Cindy! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Mar. 20th, 2024

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Victor Marrufo

Tech was very knowledgeable and answered all my questions. Went above what I expected.

9 months ago

Reply from Sunnova

Hello Victor Marrufo, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 13th, 2024

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Sylvia Bangura Philadelphia, PA

Smooth and easy transition to solar, customer service very helpful and informative.

9 months ago

Reply from Sunnova

Thank you for your positive feedback, Sylvia ! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 11th, 2024

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Cristina Pena

Great customer service! They kept me informed from the beginning to the end of the process.

9 months ago

Reply from Sunnova

Hello Cristina, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 29th, 2024

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Nick Darchik

Total transparent operation A very nice feeling getting a bill for grid usage of $13.85 per Mo.

10 months ago Edited June 28, 2024

Reply from Sunnova

Hello Nick Darchik, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 22nd, 2024

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Williams Phoenix, AZ

Lack of communication and visibility. Website timelines not updated and rarely received updates regarding project, changes to timelines, approval failures, etc.

10 months ago

Reply from Sunnova

Greetings Williams, thank you for submitting your review. We take your feedback to heart and would like to extend our apologies for any inconvenience. Please write us at customerservice@sunnova.com with your system ID or phone number and we will gladly reach out to assist or clarify with any question or concern.

Feb. 15th, 2024

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Abby Walborn Dauphin, PA

Great customer service by everyone from the salesperson to the installer, to the support team

10 months ago

Reply from Sunnova

Hello, Abby Walborn. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Feb. 13th, 2024

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Danielle Mitchell Fort Myers, FL

Loved the way they let you know step by step how they was going on your project.

11 months ago

Reply from Sunnova

Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 19th, 2024

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Frank Sandlin St Louis, MO

No cost way to go solar. The install was very quick so far everything is working as it should.

11 months ago

Reply from Sunnova

Frank Sandlin, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jan. 15th, 2024

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Michelle Swarthmore, PA

Sunnova did all the work. They kept me in the loop on how everything was progressing

11 months ago

Reply from Sunnova

Hello Michelle, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 10th, 2024

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Bobby Bay Shore, NY

No complaints Ryan was very helpful the work was done thoroughly just waiting to see how it helps me in the future

11 months ago

Reply from Sunnova

Hello, Bobby. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Jan. 4th, 2024

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Kimberly Hernandez

Awesome service and with the problems we have with electricity I'm PR Sunnova is our best choice

11 months ago

Reply from Sunnova

Hello Kimberly Hernandez, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Rori Roberts

Aras was the reason I decided to do this because of her helping to make this change.

11 months ago

Reply from Sunnova

Hello Rori Roberts, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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Kelly Artiga

Horrible, worst experience ever…their sub contractors hired other contractors….had so many problems took forever to fix damages caused by them had to hunt them down and still the repairs were awful! Wish I didn’t do this and saved me the stress!!!!!

2 months ago

Reply from Sunnova

Greetings Kelly. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Sep. 27th, 2024

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James German

Lack of finishing the project to completion and lack of service and teaching me how to monitor system and getting it troubled shot at completion.

2 months ago

Reply from Sunnova

Hello James. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Sep. 27th, 2024

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cinderelly49

Highly recommend them for solar. Another solar company never showed up or called to cancel an appointment with them.

5 months ago

Reply from Sunnova

Hello cinderelly49, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jun. 28th, 2024

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Sue-Lynn King-Lopez

I enjoy the service provided. Customer service is easy to reach and very friendly

6 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 13th, 2024

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Angel luis Vega

It’s really good and useful, my life quality have improved a lot since I got a solar system.

6 months ago

Reply from Sunnova

Greetings Angel. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

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Al Banks

I couldn't answer a lot of questions correctly because I haven't had the system long enough.

6 months ago

Reply from Sunnova

Hello! Thank you for the 5-star rating. We are pleased to have you as part of our Sunnova family!

Jun. 6th, 2024

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Arily Nieves

Great sales reps and customer service professionals. Everyone was helpful and knowledgeable.

6 months ago

Reply from Sunnova

Thank you, Arily! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Kimberly Cochran

Very pleased and satisfied with the customer service I've received! Highly recommend.

6 months ago

Reply from Sunnova

Hello Kimberly. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jun. 25th, 2024

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Alfred Manrriquez La Salle, IL

I was pleased with the level of communication, and I liked the way they explained what I should be expecting.

11 months ago

Reply from Sunnova

Hello Alfred Martinez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Tom Nolan Port Saint Lucie, FL

I am very happy with Sunnova so far. The solar system I purchased from Sunnova has worked as promised.

1 year ago

Reply from Sunnova

Hello Tom Nolan, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jan. 3rd, 2024

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Ricardo Morales

Excellent service and attendance. I count with their service for more than 3 years and i always recommend them.

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Ralph Rienzo

Very friendly and professional team did a very neat and tidy installation of our system would definitely recommend them

1 year ago

Reply from Sunnova

Thank you, Ralph! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Daniel Siple Sanford, FL

My solar panels work well and my electric bills have gone down. I love watching how much energy my system produces

1 year ago

Reply from Sunnova

Thank you, Daniel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Karen Smith St. Petersburg, FL

Good company , works are great, clean up after they are done. This company dose what it said they will do.

1 year ago

Reply from Sunnova

Thank you, Karen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Maritssa Torres

I am extremely satisfied with my system. Power has gone many times and we don't even realize it. Find out by the app.

1 year ago

Reply from Sunnova

We appreciate your review, Maritssa Torres. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. We appreciate your support!

Dec. 26th, 2023

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David Medina Kapolei, HI

Great product and responsive customer service. Best warranty in the business and excellent financing options.

1 year ago

Reply from Sunnova

Hello, David Medina. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Dec. 26th, 2023

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Keniel Rivera Chico

I have done different type of formalities with Sunnova and everything have been excellent since the beginning.

1 year ago Edited December 22, 2023

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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Bruce Green

Great Sales and installation teams. Customer service highly responsive but took multiple calls to solve issues

1 year ago

Reply from Sunnova

Thank you, Bruce! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Alexis Velazquez

Amazing service, courteous and knowledgeable employees and technicians. Affordable options and great products.

1 year ago Edited June 5, 2024

Reply from Sunnova

Hello Alexis Velazquez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 26th, 2023

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Eva Lerner-Lam Tenafly, NJ

The sales representative, Justin G was knowledgeable, courteous and responsive to my questions and concerns

1 year ago

Reply from Sunnova

Eva Lerner-Lam, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Dec. 26th, 2023

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Chris Burns Lincoln, NE

Good communication of the product. Very efficient installation in one day. Very helpful in working with HOA

1 year ago

Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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Bruce Smalley Wildomar, CA

Service has been wonderful and my transition from our previous home to the new home have been amazing.

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 27th, 2023

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Baudilio J Perez

Absolute nightmare with this solar panel company. Wrong color panels, a mess left around my property, property damage, and a missing item from my garage. No response from them, and I'm stuck dealing with the aftermath. Avoid at all costs!

1 year ago

Reply from Sunnova

Hi Baudilio J Perez, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. Please email us at customerservice@sunnova.com with your system ID and telephone number. We will contact you right away.

Dec. 20th, 2023

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Juan

Trustworthy system. Still in process of understanding the use and applications, but in general , beginning to maximize the benefits.

1 year ago

Reply from Sunnova

Hi Juan, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 15th, 2023

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james case

good interest rate everything works as described. customer portal works great to keep track of payments and make extra payments.

1 year ago Edited June 13, 2024

Reply from Sunnova

James Case, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Dec. 15th, 2023

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Leo Rodriguez Punta Gorda, FL

Great deal on solar lease, customer service is great and they follow up on installation permits and process.

1 year ago

Reply from Sunnova

Hello Leo Rodriguez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 14th, 2023

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Craig TX

With the panels provided based on my energy consumption I'm only at around 17 percent Entergy independent.i assume they miss calculated the amount of panels I needed. I'm disappointed my solar system doesn't put out more kwh's. Also i never received my 500$ gift card even after calling about it.

1 year ago

Reply from Sunnova

Hi Craig, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Dec. 12th, 2023

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Ken Zimmerman

Easy process. Everyone was polite and informative - and there really was $0 out of pocket. It was easy.

1 year ago

Reply from Sunnova

We appreciate your review, Ken Zimmerman. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Dec. 12th, 2023

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Roy Cutter Merchantville, NJ

We love low electric bills . Hassle free service if we ever need it. Great for the future and climate change.

1 year ago

Reply from Sunnova

Hello Roy Cutter, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 8th, 2023

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William Hoopes

For this, I cannot even give one star from the unprofessional sales people to the unprofessional follow up people with scheduling to the inactivity for months until I can get my solar system running, and the fact that I have not been taught how to read, operate, or do anything with the solar system since it’s been turned on is a joke

1 year ago

Reply from Sunnova

Hello William Hoopes, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 7th, 2023

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LuAnn Trout Millville, NJ

Workers sent out here were great, and my Concierge, Jazmine was a diligent and thorough communicator.

1 year ago

Reply from Sunnova

LuAnn Trout, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Dec. 7th, 2023

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tim barilaro Philadelphia, PA

Very satisfied with the assistance of having my system installed and also very pleased with the working of it

1 year ago Edited December 11, 2023

Reply from Sunnova

Hello tim barilaro, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 30th, 2023

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Dainia Oren Westfield, NJ

Wonderful company to work with! It was a very easy process from start to finish. Thank you, Sunnova!

1 year ago

Reply from Sunnova

Hello Dainia Oren, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 30th, 2023

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Sarah Soos Brockton, MA

They were very helpful during the installation progress whenever I had questions. And so far solar is running great!

1 year ago

Reply from Sunnova

Hello Sarah Soos, thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Nov. 20th, 2023

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Donald Aiman

honesty and professionalism got the job done and we were up and running quicker than I thought we would be

1 year ago

Reply from Sunnova

Donald Aiman, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Nov. 20th, 2023

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Sharon Black Chicago, IL

Excellent service! The rep communicated throughout the entire process. The installation was quick and efficient.

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Sharon Black. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Nov. 20th, 2023

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Daniel A. Berry Glen Carbon, IL

The system is working, just like it was meant to be matter fact it’s doing even better better than they thought.

1 year ago

Reply from Sunnova

Hello Daniel A. Berry, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 13th, 2023

Sunnova Reviews