Sunnova: Read 6,314 User Reviews From Real Homeowners

star star star star star

David Yohn New Bloomfield, PA

They did a quick job of installing the solar system and now I'll have to wait to see how much I save.

6 years ago

Reply from Sunnova

Hello David Yohn , thank you for your positive feedback. Welcome to the Sunnova Family!^OA

Nov. 20th, 2019

star star star star star

Maria T. Zevallos West Hartford, CT

I have had the system solar since 8/1/19 and so far everything is working properly and no complaints at all.

6 years ago

Reply from Sunnova

Hello Maria, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 13th, 2019

star star star star star

J Clements

Installation went very smoothly and quickly. The technicians were knowledgeable and efficient. Very happy so far!

6 years ago

Reply from Sunnova

Hello J Clements, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 6th, 2019

star star_border star_border star_border star_border

Brian okiec North Las Vegas, NV

Sunnova is the pitts, I have a problem with 10 panels of my 23 on my roof. The inverter says 13 of 23 reporting and they won't come out to fix it. This happened in the past and took over a year to get service. You have a choice don't pick sunnova.

6 years ago

Reply from Sunnova

Hello Brian Okiec, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^OA

Nov. 1st, 2019

star star_border star_border star_border star_border

Joe

Big mistake bought a house with sunnova system September 27 been trying to get transferred to me all paper work done still not transferred. Call on hold can leave call back number hours later they call. Ready to have them come and remove system

6 years ago

Reply from Sunnova

Good Morning Joe, we are sorry to hear this was your experience with your transfer process, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. Could you please send us a private message with you system or contact number so we can reach you?^OA

Oct. 15th, 2019

star star star star_border star_border

Sebastian Rucci Tuckerton, NJ

Having squirrel nesting under panels. I lease panels Sonoma wants me to pay for guards.called several times to speak with supervisor no one has returned my call

6 years ago

Reply from Sunnova

Hello Sebastian, we would like to apologize for your recent experience. We value our customer's opinions and would like to thank you for bringing this to our attention. We will reach out soon. Thank you!

Sep. 19th, 2019

star star star star star

Bill Morgan McVeytown, PA

Very easy transaction, very friendly, all keeping me up to date on the progress of installation of my project.

6 years ago

Reply from Sunnova

Thank You Bill Morgan! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 17th, 2019

star star star star star

Robert Mellinger Lemoyne, PA

Great experience from all involved in getting us set up and running. The crews were polite and knowledgeable.

6 years ago

Reply from Sunnova

Hello Robert, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 26th, 2019

star star star star star

JOSE F ZHUNIO Cortlandt Manor, NY

They are very professionals and I will commit to recomend to anybody to save the word with a solar panels energy.

6 years ago

Reply from Sunnova

Hello Jose, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 1st, 2019

star star star star star

Sarah Baldwin Pawtucket, RI

This was a painless way to do the right thing and go solar! Seamless installation. Polite crew. Great customer service.

6 years ago

Reply from Sunnova

Hello Sarah, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 16th, 2019

star star star star star

Linda D'Anton/Diane Ackerman Miami, FL

Happy with the whole Sunova experience from initial meeting to installation to upkeep by the company.

6 years ago Edited February 28, 2023

Reply from Sunnova

Hello Linda, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

star star star star star

Disnardo Gonzalez Kissimmee, FL

Great customer service. Team response time is fast and problem solving situation was handled in a timely manner.

6 years ago

Reply from Sunnova

Hello Disnardo, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

star star star star star

david Burnett Mansfield Center, CT

I am very happy with the qluality of the work and the materials. My system has performed well since the beginning

6 years ago Edited March 12, 2024

Reply from Sunnova

Good Morning David, Thank you for your positive feedback and Welcome to The Sunnova Family! ^MP

Jul. 19th, 2019

star star star star_border star_border

J

While it was simple and easy to work with the rep, once I got one. I waited on hold for over 30 minutes on two separate occasions to even talk to anyone

6 years ago

Reply from Sunnova

Thank you for your feedback, J. Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. Please feel free to send us a private message with your contact information at resolutions@sunnova.com, we would have our specialist reach out to you shortly. Thank you. ^JD

Mar. 12th, 2022

star star star star star

Trudy Cheshire, CT

The representative was awesome. Got me everything I needed on the spot. Definitely an awesome team player

6 years ago

Reply from Sunnova

Thank you for your feedback, Trudy. Our goal is to provide an experience that meets your expectations. Welcome to the Sunnova Family!^MO

Apr. 10th, 2019

star star_border star_border star_border star_border

Allan Morgan Vincentown, NJ

DO NOT GO SOLAR , DO NOT GO SOLAR !!! UNLESS YOU LIKE PAYING TWO ELECTRIC COMPANIES !! YOUR ELECTRIC COST WILL DOUBLE FOR GOING GREEN AND THAT IS NOT HOW IT IS SUPPOSED TO BE... IT IS A LOSING PROPOSITION AND HOME OWNER WILL LOOSE BIG TIME!!!

6 years ago

Reply from Sunnova

Thank you for reaching out, Allan. We are very sorry that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our potential customers. We have reviewed your account and found an open case to address your concerns. We will notify your case owner of your feedback and request that they contact you within 24 hours to discuss your concerns. ^JG

Apr. 9th, 2019

star star star star star_border

Steve Centerville, MA

So far, so good. Everything has happened according to the plan. Only activated yesterday, so let’s see what the future has in store.

6 years ago

Reply from Sunnova

Thank you for reaching out Steve, we appreciate your positive feedback. Welcome to the Sunnova Family! ^KM

Apr. 4th, 2019

star star_border star_border star_border star_border

cindy Highland, CA

I was not sent a billing reminder 3 days in advance of my first bill and was waiting for this to pay my bill in full so I paid $49 more than my payoff amount and should have been reimbursed. I have tried to get to get reimbursed with no response.

7 years ago

Reply from Sunnova

Hello Cindy, we are so sorry to hear this. I can definitely get you in touch with someone right away to discuss this issue. Would you please provide your System ID and/or contact information and a specialist will reach out to you shortly. ^JG

Dec. 19th, 2018

star star_border star_border star_border star_border

Kay Park Fullerton, CA

Their website sucks - I haven't been able to get in to see the history of what I paid. The customer service sucks - they don't call you back. Our SoCal Edison bills are lower though, but since i can't see the history of what we paid to Sunnova, I don't know if we are saving money or not!

7 years ago

Reply from Sunnova

Hello Kay, Thanks for bringing this to our attention. Can you please send us a private message with your system ID and and a phone number where we can reach you? Someone will reach out in less than 24 hours. ^JG

Nov. 14th, 2018

star star_border star_border star_border star_border

bill donohue Paso Robles, CA

I am a zealot at turning off lights, electrical anything yet still I pay Sunnova a hefty bill every month and twice a year I pay a true up that amounts to about $200.00 a month in electrical charges. This is the worst deal I've ever had, and the worst part is that I had to buy it as it came with the house. I had no option to say no.

7 years ago

Reply from Sunnova

Hello Bill, We would like to review your account and assist you with any concern you might have regarding your system performance. Please send us a private message with your system Id and contact information. Thank You!

Sep. 19th, 2018

star star star star star

Theresa The Bronx, NY

Really valuable experience. Things went smoothly well. Always kept your promise. I can’t wait to enjoy my savings.

7 years ago

Reply from Sunnova

Hello Theresa, we are excited to welcome you to the Sunnova Family! We appreciate your positive feedback.

Sep. 6th, 2018

star star star star_border star_border

Carolyn Forbes Shippensburg, PA

Dropping the ball at the end. I was called that the system was on but no one has a record and to register i need a system id . You've lost me i don't know what to do?

7 years ago

Reply from Sunnova

Hello Carolyn, we are sorry to hear you were having difficulties creating your customer portal account. We have created it for you An email has been sent to you with all the details.. We aim to provide the best customer service experience, please contact us if you need further assistance. KM

Aug. 25th, 2018

star star_border star_border star_border star_border

Walter Geary Baldwin, NY

As of today I do not have power. These panels were installed on June 7th and nothing has worked. Today Trinity was at my house and checked on a problem with the inverter. What they found was that all the panels have to be replaced do to a faulty installation. I would like to have this issue addressed ASAP

7 years ago

Reply from Sunnova

Thank you for bringing this to our attention Walter, we will look into this ASAP with our partner. We will provide you with an update today. ^KM

Aug. 1st, 2018

star star star star star

floyd watson Laguna Hills, CA

Still in a learning curve. Not sure when my production actually started. Haven't received the first bill.

7 years ago

Reply from Sunnova

Hello Floyd, we aim to provide the best customer service experience, and we are constantly working to make the solar system in service phase as easy as possible. Will send you a detailed email with the production and billing information to the email address on file. Welcome to the Sunnova family!

Jul. 31st, 2018

star star_border star_border star_border star_border

JC Murrieta, CA

Stay away from Sunnova and any panel pusher they send to your door! They lied & deceived my wife and I. The salesperson pressured my wife with false promises and tricked us with an over priced solar scam! Paying way more for "Producing Energy" vs. usage, plus a bill from Edison at the end of the year! Predatory solar scam...............

7 years ago

Reply from Sunnova

Thank you for reaching out, Carmen. We are very sorry to hear about your overall experience. We'll escalate your note to the appropriate department. Can you please send us a private message with your system ID and a phone number where we can reach you?^JD

May. 8th, 2020

star star_border star_border star_border star_border

Zeremariam Goodyear, AZ

Please train your employees to answer simple question. Like who removes and reinstall panells if roof needed replacement. It is the most stupid answer We can’t reveal. Simple answer Sunnova or roofer. It took the company two weeks to give me the answer. Poor poor customer service.

7 years ago

star star_border star_border star_border star_border

Robert Sullivan Little Ferry, NJ

Year and a half to install and activate through Momentum Solar, Could not get the auto pay to work, charged for the inability, refused to budge on the disputed payment attempts, returned calls. You can do better than this company.

8 years ago

star star_border star_border star_border star_border

Ron Maas Bridgeville, DE

They are the worst company I have ever dealt with. I don't mean worst solar company, I mean worst company. I am trying to get the lease assigned to me so I can buy the house. You can not get anyone to take your phone call. they lie to you, t

8 years ago

Reply from Sunnova

Hello Ron Maas, thank you for bringing this to our attention. Can you please send us a to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *LG*

Mar. 2nd, 2023

star star_border star_border star_border star_border

Wayne Athol, MA

Since installation June 2016, my monthly costs have increased for electricity. They said I would save money, instead I have a monthly average NGrid bill of $120 and solar is $105, so total $225. Before solar average monthly was $135. Where is the savings???????

8 years ago

Reply from Sunnova

Thank you for bringing this to our attention. Can you send us a private message with your system ID and a phone number where we can contact you? We will analyze this immediately. Thank you. HV

Mar. 9th, 2023

star star_border star_border star_border star_border

Irene Segovia Martinez, CA

Had to pay to remove and reinstall system to get a new roof 2750.00. They used 3rd party contractor who is now holding my panels hostage due to non payment by Sunnova. No one at Sunnova calls back and now I am without my system. I have not had system since August 4, 2017 and no resolution in sight...

8 years ago

star star star_border star_border star_border

shirley deel

I have true up each year besides PGE bill and $122. a mo to Sunnova. The true up is 1500, dollars a year. It is from PGE for electricity used but not covered by solar. It is awful. Isn't there a way out of this ?

8 years ago

Reply from Sunnova

Hello Shirley, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 7th, 2023

star star_border star_border star_border star_border

Julio Abislaiman

This company has absolutely no customer service. For close to three months I have been complaining about my systems performance and the only actions I see from Sunnova is their collection department calling me to collect. They are the worst.

9 years ago

star star_border star_border star_border star_border

WIlliam Keyes Folsom, CA

Buyer beware. Sales associate will say that its easy to transfer the lease to a new owner even if its a company buyout which is not supported by their inflexible management. They are in this strictly for the money are not flexible at all for the customer.

9 years ago

star star_border star_border star_border star_border

Jim UT

We are charged $300 more per year than if we did not have a solar unit on the house. I am not saving any money. They say that their rates do not go that low for the area we are in. Also, it did not add value to the house. After trying to sell it, nobody wants to pay extra for it. We are stuck with a lemon!!!

9 years ago

star star_border star_border star_border star_border

Tony Capasso Runnemede, NJ

not good service at all. had to wait almost one year before it was turn on. then it was turned on in the summer months, and received a high electric bill along with the lease bill. They never said I would receive a large bill from the electric company For them to be rated where they are it is to high.

9 years ago

star star star star star

Gloria Cryer San Francisco, CA

Everyone I worked with was professional and kept me informed all the way through the entire process.

9 years ago

star star star star star

William Applegate San Francisco, CA

Service was always great! Everyone who I spoke with and all the installers were respectful and polite.

9 years ago

star star_border star_border star_border star_border

Alex San Diego, CA

One of the worst solar company. There is no customer service. Every bill they over charge me and I placed call after call with no result. Poor quality, poor service. if you want to go solar do your homework and go with another company. This company does not wort your money and time. Stay away. Do not do same mistake I did.

9 years ago

star star star star star

Mr. Blue

So far I've been with Sunnova for over 5 years and I've yet to have any issues, everything has been great, and the customer service amazing.

1 year ago

Reply from Sunnova

Hello Mr. Blue, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

star star star star star

Chuck Picciano

I liked how Justin patiently explained the benefits of having solar panels. He answered all of our questions and made our decision very easy.

1 year ago

Reply from Sunnova

Greetings Chuck. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 13th, 2024

star star star star star

Steve and Anna Weber

When we had questions about they system our sales rep: Zakk (Zachary J) was very knowledgeable and helpful in explaining the system.

1 year ago

Reply from Sunnova

Thank you, Steve and Anna Weber, for taking the time to write us a kind review. Glad to hear that Zachary delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 28th, 2024

star star star star star

Yannaki Arrizza

I liked the relatively seamless and easy sign up process. I didn't tell like being led astray and lied to. Very friendly service.

1 year ago

Reply from Sunnova

Yannaki Arrizza, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

star star star star star

Lucid_rewind 54

Everybody was friendly it was easy to apply. They explained everything we needed to know, and it definitely saves on the electric bill.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Lucid_rewind 54. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 22nd, 2024

star star star star star

charlie 0426

Great service, excellent financial support and great guarantee for many years. I have never had any issue with the company.

1 year ago

Reply from Sunnova

Hello, charlie 0426. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 22nd, 2024

star star star star star

Kevin Cross

Would recommend the service for others, so far been impressed with how it operates and the customer service experience is decent

1 year ago

Reply from Sunnova

Hi Kevin, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

star star star star star

Metal Forlife

Installed in 2020 and have had zero issues with the system. Savings money every month and last year I didn’t pay Eversource a dime!

1 year ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

star star star star star

Jocelyn Negron

Great customer service. Really hard to hear a professional talk on any regular electric company as great as these people from Sunnova do.

1 year ago

Reply from Sunnova

Thank you, Jocelyn Negron! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

star star star star star

Brad Peltier Merced, CA

As stated before, I trust Sunnova due to the consistent and reliable service from the technology and technicians since its installation 2+ years ago.

2 years ago

Reply from Sunnova

Hello, Brad Peltier. We value your positive feedback. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

star star star star star

David Maturi Atlantic City, NJ

Excellent reliability. Exceptional savings. Monthly bill is over $250. Sunnova lease $85/mo and money back at end of contract year.

2 years ago

Reply from Sunnova

Hello David Maturi welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

star star star star star

Cheyenne Atwood Dallas, TX

It was a very nice experience and didnt take much of my time. Really simple and straight forward. i am telling all my friends and neighbors

2 years ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

Sunnova Reviews