Sunnova: Read 6,315 User Reviews From Real Homeowners

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Allan Morgan Vincentown, NJ

DO NOT GO SOLAR , DO NOT GO SOLAR !!! UNLESS YOU LIKE PAYING TWO ELECTRIC COMPANIES !! YOUR ELECTRIC COST WILL DOUBLE FOR GOING GREEN AND THAT IS NOT HOW IT IS SUPPOSED TO BE... IT IS A LOSING PROPOSITION AND HOME OWNER WILL LOOSE BIG TIME!!!

6 years ago

Reply from Sunnova

Thank you for reaching out, Allan. We are very sorry that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our potential customers. We have reviewed your account and found an open case to address your concerns. We will notify your case owner of your feedback and request that they contact you within 24 hours to discuss your concerns. ^JG

Apr. 9th, 2019

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Steve Centerville, MA

So far, so good. Everything has happened according to the plan. Only activated yesterday, so let’s see what the future has in store.

6 years ago

Reply from Sunnova

Thank you for reaching out Steve, we appreciate your positive feedback. Welcome to the Sunnova Family! ^KM

Apr. 4th, 2019

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cindy Highland, CA

I was not sent a billing reminder 3 days in advance of my first bill and was waiting for this to pay my bill in full so I paid $49 more than my payoff amount and should have been reimbursed. I have tried to get to get reimbursed with no response.

7 years ago

Reply from Sunnova

Hello Cindy, we are so sorry to hear this. I can definitely get you in touch with someone right away to discuss this issue. Would you please provide your System ID and/or contact information and a specialist will reach out to you shortly. ^JG

Dec. 19th, 2018

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Kay Park Fullerton, CA

Their website sucks - I haven't been able to get in to see the history of what I paid. The customer service sucks - they don't call you back. Our SoCal Edison bills are lower though, but since i can't see the history of what we paid to Sunnova, I don't know if we are saving money or not!

7 years ago

Reply from Sunnova

Hello Kay, Thanks for bringing this to our attention. Can you please send us a private message with your system ID and and a phone number where we can reach you? Someone will reach out in less than 24 hours. ^JG

Nov. 14th, 2018

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bill donohue Paso Robles, CA

I am a zealot at turning off lights, electrical anything yet still I pay Sunnova a hefty bill every month and twice a year I pay a true up that amounts to about $200.00 a month in electrical charges. This is the worst deal I've ever had, and the worst part is that I had to buy it as it came with the house. I had no option to say no.

7 years ago

Reply from Sunnova

Hello Bill, We would like to review your account and assist you with any concern you might have regarding your system performance. Please send us a private message with your system Id and contact information. Thank You!

Sep. 19th, 2018

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Theresa The Bronx, NY

Really valuable experience. Things went smoothly well. Always kept your promise. I can’t wait to enjoy my savings.

7 years ago

Reply from Sunnova

Hello Theresa, we are excited to welcome you to the Sunnova Family! We appreciate your positive feedback.

Sep. 6th, 2018

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Carolyn Forbes Shippensburg, PA

Dropping the ball at the end. I was called that the system was on but no one has a record and to register i need a system id . You've lost me i don't know what to do?

7 years ago

Reply from Sunnova

Hello Carolyn, we are sorry to hear you were having difficulties creating your customer portal account. We have created it for you An email has been sent to you with all the details.. We aim to provide the best customer service experience, please contact us if you need further assistance. KM

Aug. 25th, 2018

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Walter Geary Baldwin, NY

As of today I do not have power. These panels were installed on June 7th and nothing has worked. Today Trinity was at my house and checked on a problem with the inverter. What they found was that all the panels have to be replaced do to a faulty installation. I would like to have this issue addressed ASAP

7 years ago

Reply from Sunnova

Thank you for bringing this to our attention Walter, we will look into this ASAP with our partner. We will provide you with an update today. ^KM

Aug. 1st, 2018

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floyd watson Laguna Hills, CA

Still in a learning curve. Not sure when my production actually started. Haven't received the first bill.

7 years ago

Reply from Sunnova

Hello Floyd, we aim to provide the best customer service experience, and we are constantly working to make the solar system in service phase as easy as possible. Will send you a detailed email with the production and billing information to the email address on file. Welcome to the Sunnova family!

Jul. 31st, 2018

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JC Murrieta, CA

Stay away from Sunnova and any panel pusher they send to your door! They lied & deceived my wife and I. The salesperson pressured my wife with false promises and tricked us with an over priced solar scam! Paying way more for "Producing Energy" vs. usage, plus a bill from Edison at the end of the year! Predatory solar scam...............

7 years ago

Reply from Sunnova

Thank you for reaching out, Carmen. We are very sorry to hear about your overall experience. We'll escalate your note to the appropriate department. Can you please send us a private message with your system ID and a phone number where we can reach you?^JD

May. 8th, 2020

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Zeremariam Goodyear, AZ

Please train your employees to answer simple question. Like who removes and reinstall panells if roof needed replacement. It is the most stupid answer We can’t reveal. Simple answer Sunnova or roofer. It took the company two weeks to give me the answer. Poor poor customer service.

8 years ago

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Robert Sullivan Little Ferry, NJ

Year and a half to install and activate through Momentum Solar, Could not get the auto pay to work, charged for the inability, refused to budge on the disputed payment attempts, returned calls. You can do better than this company.

8 years ago

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Ron Maas Bridgeville, DE

They are the worst company I have ever dealt with. I don't mean worst solar company, I mean worst company. I am trying to get the lease assigned to me so I can buy the house. You can not get anyone to take your phone call. they lie to you, t

8 years ago

Reply from Sunnova

Hello Ron Maas, thank you for bringing this to our attention. Can you please send us a to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *LG*

Mar. 2nd, 2023

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Wayne Athol, MA

Since installation June 2016, my monthly costs have increased for electricity. They said I would save money, instead I have a monthly average NGrid bill of $120 and solar is $105, so total $225. Before solar average monthly was $135. Where is the savings???????

8 years ago

Reply from Sunnova

Thank you for bringing this to our attention. Can you send us a private message with your system ID and a phone number where we can contact you? We will analyze this immediately. Thank you. HV

Mar. 9th, 2023

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Irene Segovia Martinez, CA

Had to pay to remove and reinstall system to get a new roof 2750.00. They used 3rd party contractor who is now holding my panels hostage due to non payment by Sunnova. No one at Sunnova calls back and now I am without my system. I have not had system since August 4, 2017 and no resolution in sight...

8 years ago

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shirley deel

I have true up each year besides PGE bill and $122. a mo to Sunnova. The true up is 1500, dollars a year. It is from PGE for electricity used but not covered by solar. It is awful. Isn't there a way out of this ?

8 years ago

Reply from Sunnova

Hello Shirley, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 7th, 2023

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Julio Abislaiman

This company has absolutely no customer service. For close to three months I have been complaining about my systems performance and the only actions I see from Sunnova is their collection department calling me to collect. They are the worst.

9 years ago

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WIlliam Keyes Folsom, CA

Buyer beware. Sales associate will say that its easy to transfer the lease to a new owner even if its a company buyout which is not supported by their inflexible management. They are in this strictly for the money are not flexible at all for the customer.

9 years ago

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Jim UT

We are charged $300 more per year than if we did not have a solar unit on the house. I am not saving any money. They say that their rates do not go that low for the area we are in. Also, it did not add value to the house. After trying to sell it, nobody wants to pay extra for it. We are stuck with a lemon!!!

9 years ago

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Tony Capasso Runnemede, NJ

not good service at all. had to wait almost one year before it was turn on. then it was turned on in the summer months, and received a high electric bill along with the lease bill. They never said I would receive a large bill from the electric company For them to be rated where they are it is to high.

9 years ago

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Gloria Cryer San Francisco, CA

Everyone I worked with was professional and kept me informed all the way through the entire process.

9 years ago

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William Applegate San Francisco, CA

Service was always great! Everyone who I spoke with and all the installers were respectful and polite.

9 years ago

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Alex San Diego, CA

One of the worst solar company. There is no customer service. Every bill they over charge me and I placed call after call with no result. Poor quality, poor service. if you want to go solar do your homework and go with another company. This company does not wort your money and time. Stay away. Do not do same mistake I did.

10 years ago

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Mr. Blue

So far I've been with Sunnova for over 5 years and I've yet to have any issues, everything has been great, and the customer service amazing.

1 year ago

Reply from Sunnova

Hello Mr. Blue, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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Chuck Picciano

I liked how Justin patiently explained the benefits of having solar panels. He answered all of our questions and made our decision very easy.

1 year ago

Reply from Sunnova

Greetings Chuck. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 13th, 2024

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Steve and Anna Weber

When we had questions about they system our sales rep: Zakk (Zachary J) was very knowledgeable and helpful in explaining the system.

2 years ago

Reply from Sunnova

Thank you, Steve and Anna Weber, for taking the time to write us a kind review. Glad to hear that Zachary delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 28th, 2024

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Yannaki Arrizza

I liked the relatively seamless and easy sign up process. I didn't tell like being led astray and lied to. Very friendly service.

2 years ago

Reply from Sunnova

Yannaki Arrizza, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Lucid_rewind 54

Everybody was friendly it was easy to apply. They explained everything we needed to know, and it definitely saves on the electric bill.

2 years ago

Reply from Sunnova

Thanks for reaching out to us, Lucid_rewind 54. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 22nd, 2024

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charlie 0426

Great service, excellent financial support and great guarantee for many years. I have never had any issue with the company.

2 years ago

Reply from Sunnova

Hello, charlie 0426. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 22nd, 2024

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Kevin Cross

Would recommend the service for others, so far been impressed with how it operates and the customer service experience is decent

2 years ago

Reply from Sunnova

Hi Kevin, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Metal Forlife

Installed in 2020 and have had zero issues with the system. Savings money every month and last year I didn’t pay Eversource a dime!

2 years ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Jocelyn Negron

Great customer service. Really hard to hear a professional talk on any regular electric company as great as these people from Sunnova do.

2 years ago

Reply from Sunnova

Thank you, Jocelyn Negron! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Brad Peltier Merced, CA

As stated before, I trust Sunnova due to the consistent and reliable service from the technology and technicians since its installation 2+ years ago.

2 years ago

Reply from Sunnova

Hello, Brad Peltier. We value your positive feedback. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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David Maturi Atlantic City, NJ

Excellent reliability. Exceptional savings. Monthly bill is over $250. Sunnova lease $85/mo and money back at end of contract year.

2 years ago

Reply from Sunnova

Hello David Maturi welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Cheyenne Atwood Dallas, TX

It was a very nice experience and didnt take much of my time. Really simple and straight forward. i am telling all my friends and neighbors

2 years ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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L. Bailey

Sunnova is a great company. Ryan was very helpful. We just paid $0 for our electric bill this past month. That means everything!

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you, L.Bailey, for taking the time to write us a kind review. Glad to hear that Ryan delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

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Ronald M Vineland, NJ

It has been a joy working with the people at Sunnova, they have always been willing to help in whatever question you have.

2 years ago

Reply from Sunnova

Ronald M, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Sep. 28th, 2023

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Scott Rogers Troy, NC

Techs were prompt and explained everything. Unfortunately would not do warranty work because we did not purchase through Sunnova.

2 years ago

Reply from Sunnova

Thank you, Scott! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Nivia Monclova

I love the sealing treatment with Danosa but I do not have a solar generator sytem.in my house. I will love to have it but I did not have a good credit to qualify.

2 years ago Edited March 21, 2024

Reply from Sunnova

Hi Nivia Monclova! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Robin Roth Surprise, AZ

Everything was taken care of. I didn’t have to do anything but let people in and something was broken and they fixed it right away. I was happy.

2 years ago Edited September 26, 2023

Reply from Sunnova

Thank you, Robin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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JoAnne Craig Vallejo, CA

I appreciate the representatives being patient and polite and treating me with respect. We had some good converations and they listened.

2 years ago

Reply from Sunnova

Thank you, JoAnne! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 15th, 2023

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Margaret P. El Dorado Hills, CA

Sunnova did an excellent job installing my panels. I also have an EV and my electric bills are a fraction of what it used to be. Thank you Sunnova!

2 years ago

Reply from Sunnova

Thank you, Margaret! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Cheryl Berggren North Las Vegas, NV

Getting the PTO from NVEnergy took a long time, other than that everything went well. Installer’s and salesman were great

2 years ago Edited August 25, 2023

Reply from Sunnova

Hi Cheryl Berggren, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 25th, 2023

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Charles Sciullo Ocala, FL

Dislike too long of time from initial discussions to installment. Over 1 year. Like Great interest rate and software with Sunnova.

2 years ago

Reply from Sunnova

Hi Charles, we appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Eduardo Daniel López

Everything great so far, from the very first contact with Ms. Bianca Estrada until the installation of the system at home.

2 years ago Edited June 18, 2024

Reply from Sunnova

Hello Eduardo, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 25th, 2024

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Erika Sperry Quail Valley, CA

I really loved how if the contract laid out everything! We have saved so much money this last year! So glad we made the decision to go with Sunnova!

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Erika Sperry! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

May. 25th, 2023

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Ronald Sanford

I liked the whole procedure and the ease with setting up my account. The only thing I didn't like was the runaround I got when I questioned maintaining the system annually

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Ronald Sanford! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Shelly West Fresno, CA

Our experience with Sunnova has went very well. Streamlined and hassle free. Our Salesman Josh H was superb with his knowledge and customer service.

3 years ago

Reply from Sunnova

Hello Shelly West, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Aug. 24th, 2022

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Verified Customer

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Frank Hogan Middletown, NY

They are trying, answer questions fairly prompt

4 years ago

Reply from Sunnova

Thank you for the kind words, Frank. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Robert Stickles Montgomery, AL

Sold my house but sunnova still wants me to pay monthly lease payments. Won't shut system down unless default.

4 years ago

Reply from Sunnova

Hello Robert, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^vb

Aug. 3rd, 2021

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