Sunnova: Read 6,313 User Reviews From Real Homeowners

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Verified Customer

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Howard Guia Highland Mills, NY

Fast, honest, and transparent. Efficient

5 years ago

Reply from Sunnova

Hello Howard Guia , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^OA

Apr. 16th, 2020

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Verified Customer

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O.O

my appliances are shutting off if the iron and microwave are being use at the same time.

5 years ago

Reply from Sunnova

Good morning O.O, Thank you for bringing this to our attention . If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Rob Einhorn

Very good people but have nothing to compare them to

5 years ago

Reply from Sunnova

Good morning Rob, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Verified Customer

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Felix

They showed up on time and performed the task at hand.

5 years ago

Reply from Sunnova

Hello Felix, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Proxy Saunders

They did a great job they finish on time and and save money

5 years ago

Reply from Sunnova

Hello Proxy, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Kathleen Resch Denton

I haven't been with them long enough to give an honest opinion

5 years ago

Reply from Sunnova

Hello Kathleen, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Keith

Jsut started with them being live so not much to go on bu tinstall.

5 years ago

Reply from Sunnova

Hello Jeffrey, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! If you have any concerns please send your contact information to .^MO

Jan. 24th, 2020

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Verified Customer

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Mom Sicklerville, NJ

Only had minimal interaction with them so far

5 years ago

Reply from Sunnova

Good Morning Mom, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Gail Titus

Things took much longer than anticipated.

5 years ago

Reply from Sunnova

Good Morning Gail, Thank you for your feedback and Welcome to the Sunnova Family. ^MO

Dec. 10th, 2019

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Verified Customer

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Bryan Oakley La Mesa, NM

customer service, professionalism and follow up

6 years ago

Reply from Sunnova

Hello Bryan Oakley, we appreciate the positive feedback. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Ed

Because i have not had the system that long to give an honest opion

6 years ago

Reply from Sunnova

Good Morning Ed, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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kurt

not good communication between sales and installation

6 years ago

Reply from Sunnova

Good Morning Kurt, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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STAN JOHNSON

Good installation job, but took months to complete.

6 years ago

Reply from Sunnova

Good Morning Stan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Verified Customer

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Chris

Quick to Install but still have not fixed the hole they put in my ceiling it's been a month

6 years ago

Reply from Sunnova

Hi Chris, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will give you a call.^MO

Nov. 15th, 2019

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Verified Customer

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Phoebe Guinoo

They are good and but waiting time to call sometimes is long

6 years ago

Reply from Sunnova

Good Afternoon Phoebe, Thank you for your feedback we use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!. ^MP

Nov. 4th, 2019

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Verified Customer

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Steven Smith

my electric bill is still pretty high and I,m disappointed. Thanks Steve

6 years ago

Reply from Sunnova

Hello Steven Smith, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^OA

Nov. 5th, 2019

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Verified Customer

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Chris Bradley

the contract process is terrible, the phone staff is rude. the billing is last minute.... if I could give a 0 I would

6 years ago

Reply from Sunnova

Hello Chris, thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolution Specialists will contact you to discuss your concerns. Thank you! ^MO

Oct. 29th, 2019

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Verified Customer

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Ashley Hamblin Lebanon, PA

Lack of communication, system has retired and been off line more than on and producing

6 years ago

Reply from Sunnova

Hello Ashley, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system or contact number. We will escalate your concern to the appropriate department to contact you.^MO

Oct. 21st, 2019

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Verified Customer

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Moira Turnan Hannon Putnam, CT

Good communication; courteous, no pressure service

6 years ago

Reply from Sunnova

Good Morning Moira, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 21st, 2019

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Verified Customer

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Dianne Auburn, MA

Nothing happened as stated first bills coming in do not reflect savings instead an increase

6 years ago

Reply from Sunnova

Hello Dianne, we are sorry to hear this was your experience with Sunnova, this is not a typical Sunnova experience. Our drive is to make Solar hassle-free by being attentive. Could you please send us a private message with your system id or contact number so we can reach you? Thank you!^MO

Oct. 21st, 2019

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Verified Customer

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Richard Guillen Madera, CA

Good customer service and good quality product

6 years ago

Reply from Sunnova

Richard Guillen, Thank you for your positive review, Welcome to the Sunnova family! ^OA

Sep. 17th, 2019

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Philip Escareno

When trying to contact the representative I don’t get a response right a way. I have to keep trying over and over.

9 months ago

Reply from Sunnova

Hello Philip. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Feb. 25th, 2025

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Gary and Kathy Larson

This project was supposed to be done before Xmas. So it took way too long. But it turned out nice

9 months ago

Reply from Sunnova

Hello Gary and Kathy Larson. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Feb. 21st, 2025

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Jorge Dellava

From sales representative to crews and to office staffs, they are all good.

9 months ago

Reply from Sunnova

Thank you, Jorge! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 21st, 2025

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Charlie Briggs

Good to do business with they do quality work in a timely manner.

9 months ago

Reply from Sunnova

Thank you, Charlie! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Feb. 17th, 2025

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Larry Bruce

Both the sale team and installation teams were very friendly and knowledgeable.

9 months ago

Reply from Sunnova

Thank you, Larry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 10th, 2025

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Gerald L Johnson Jr

I'm very satisfied with the service that I received from your team

9 months ago

Reply from Sunnova

Hello Gerald. Thank you for your positive feedback! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Feb. 7th, 2025

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John Miclette

Nice service professional employees. Really knew there stuff.

9 months ago

Reply from Sunnova

Hello John. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Feb. 7th, 2025

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Leticia Vague

They were amazing answered all of our questions any time of the day thanks guys

9 months ago

Reply from Sunnova

Thank you, Leticia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 7th, 2025

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Yadi Battistini

Los mejores definitivamente. Servicio excelente y de calidad

9 months ago

Reply from Sunnova

Thank you, Yadi! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 7th, 2025

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Charlie Logue

Love the savings on my electric bill plus Solar is better for the environment.

10 months ago

Reply from Sunnova

Thank you, Charlie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Martin Soto

They are professionals on what they do and very responsible too.

10 months ago

Reply from Sunnova

Hello Martin. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 27th, 2025

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Donna Maxwell

There were too many trip to the house prior to installation and during installation.

10 months ago

Reply from Sunnova

Hello Donna. Thank you for the 4-star rating regarding our service. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We are here to help!

Jan. 27th, 2025

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Randy Possehl

Just started with them and systems seem to be good and fairly intuitive

10 months ago

Reply from Sunnova

Hi Randy! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jan. 27th, 2025

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Ben Lawlor

Good communication, functional app for monitoring. So far so good!

10 months ago

Reply from Sunnova

Hello Ben. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jan. 21st, 2025

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Ray Grigsby

They showed up a day early and got the job done good bunch of guys

10 months ago

Reply from Sunnova

Hello Ray. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jan. 21st, 2025

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Mark Luedke

excellent work by the tech that changed my solar edge inverter out

10 months ago

Reply from Sunnova

Hello Mark. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jan. 21st, 2025

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Charles McClure

It’s taking a LONG time to get the installation completed. I’m anxious to reduce my power bill.

10 months ago

Reply from Sunnova

Hello Charles. We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience.

Jan. 10th, 2025

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Matthew Balbin

The fact that some miss communication in the scheduling department for installation was inadequate.

10 months ago

Reply from Sunnova

Hello Matthew. Thank you for the 4-star rating. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Jan. 10th, 2025

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Emma VanDyke

Great service with frequent updates. The staff are very helpful and friendly.

10 months ago

Reply from Sunnova

Thank you, Emma! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 8th, 2025

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Lorie Greenwood

we have had nothing but lies and trouble from sunnova, now you have started biling us even more each month despite the contract stating we would have two years of one payment

10 months ago

Reply from Sunnova

Thank you, Lorie. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jan. 6th, 2025

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Jacquelyn Forde

My experience with the Sunnova Solare Energy company had been outstanding.

11 months ago

Reply from Sunnova

Thank you, Jacquelyn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 2nd, 2025

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Hurshel Symmonds

Took three trys for them to get it approved by Ameren. installed mid October first time November 17 didn't get it approved until mid December

11 months ago

Reply from Sunnova

Thank you, Hurshel. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jan. 2nd, 2025

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Donald

I’ve been receiving phone calls about incentives. They won’t email me the information they want me to listen to. I’m not agreeing to anything over the phone.

11 months ago

Reply from Sunnova

Hello Donald. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

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Page Goffigon

The workers were very courteous and well informed on their product

11 months ago

Reply from Sunnova

Hello Page! Thank you for your 5-star rating! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Dec. 12th, 2024

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Bill Hughen

From the beginning until now the support and clear communication has been very helpful.

1 year ago

Reply from Sunnova

Hello Bill. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 5th, 2024

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None

I dislike the fact that I don’t get updated frequently enough for my solar panels to get installed. Taking to long

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Dec. 2nd, 2024

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Kevin Kersey

Very knowledge and telling me not getting even power on legs but Indiana Michigan says it my panel

1 year ago

Reply from Sunnova

Thank you, Kevin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 26th, 2024

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Sandra Cabrer

Still waiting for the call to set the installation date. Waiting, waiting and also for the $500 check after the signing. Thanks for the prompt response after this message😳

1 year ago

Reply from Sunnova

Hello Sandra, thank you for reaching out and bringing this matter to our attention. For assistance with your inquiries, please email us at customerservice@sunnova.com with your system ID. We look forward to providing you with personalized assistance for the best possible resolution.

Nov. 26th, 2024

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Bob

My app don't show me anything but what the system is producing. I have no idea how much I'm using or exporting/importing. My salesman screwed me and I won't be saving money like I was told.

1 year ago

Reply from Sunnova

Hello Bob. We appreciate your continued engagement with us regarding this matter, and we do apologize for any miscommunication. Please know that our app only provides the production for your system. For more details regarding production monitoring your system, please provide us with your system ID via email at customerservice@sunnova.com. We look forward to providing you with personalized assistance.

Nov. 26th, 2024

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