Sunnova: Read 6,315 User Reviews From Real Homeowners

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Sandra Cabrer

Still waiting for the call to set the installation date. Waiting, waiting and also for the $500 check after the signing. Thanks for the prompt response after this message😳

1 year ago

Reply from Sunnova

Hello Sandra, thank you for reaching out and bringing this matter to our attention. For assistance with your inquiries, please email us at customerservice@sunnova.com with your system ID. We look forward to providing you with personalized assistance for the best possible resolution.

Nov. 26th, 2024

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Bob

My app don't show me anything but what the system is producing. I have no idea how much I'm using or exporting/importing. My salesman screwed me and I won't be saving money like I was told.

1 year ago

Reply from Sunnova

Hello Bob. We appreciate your continued engagement with us regarding this matter, and we do apologize for any miscommunication. Please know that our app only provides the production for your system. For more details regarding production monitoring your system, please provide us with your system ID via email at customerservice@sunnova.com. We look forward to providing you with personalized assistance.

Nov. 26th, 2024

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Larry Hall

I like it it is something different for me but every one was nice and respectful

1 year ago

Reply from Sunnova

We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

Nov. 22nd, 2024

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Joe Doyle

Great plan. Salesman knowledgeable, friendly and not pushy. Good communication.

1 year ago

Reply from Sunnova

Hi Joe, thank you for your five-star review. We take great pride in providing you with a comprehensive understanding of our process. It's fantastic to hear that your experience aligns with our commitment.

Nov. 22nd, 2024

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Paula neiswonger

Installation was done quickly and professionally. Installer was very knowledgeable

1 year ago

Reply from Sunnova

Hello Paula. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Nov. 19th, 2024

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Jacqueline Levy

Installed end of August, still not working, electric bills are still astronomical. No one calls back even after multiple messages. Still get emails regarding other people's systems. What a mess.

1 year ago

Reply from Sunnova

We appreciate your feedback, Jacqueline. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We followed up with you via email. Should you have any questions, please do not hesitate to reply back or send us a new email to customerservice@sunnova.com.

Nov. 13th, 2024

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Shakeela Chaudhry

Mr Jordan visit and convince us about solar they did fantastic job Thank you so much

1 year ago

Reply from Sunnova

Thank you, Shakeela! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 11th, 2024

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Phyllis Rosiner

The employees that installed our Solar Panels did a clean and very good job with the installation.

1 year ago

Reply from Sunnova

Thank you, Phyllis! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 4th, 2024

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Drew Ickes

Instillation process went well. So far so good. Haven’t worked with them for very long.

1 year ago

Reply from Sunnova

Hello Drew. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Nov. 1st, 2024

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Rey Leo

Quick, good quality, and economical work! I was very impressed with how they handled business!

1 year ago

Reply from Sunnova

Hello Rey Leo, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Oct. 29th, 2024

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Halee Dum

Smooth process. I didn't have to do anything throughout the entire process. Stress free.

1 year ago

Reply from Sunnova

Hello Halee, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Oct. 29th, 2024

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Sr. Rodriguez

Servicio que al momento luego de varios años de instalado no falla . Excelente.

1 year ago

Reply from Sunnova

Hola Sr. Rodriguez, gracias por su mensaje. Nos alegra saber que su experiencia ha sido excepcional hasta el momento. ¡Gracias por elegir Sunnova!

Oct. 15th, 2024

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Cherine Hathaway

I was treated in a professional manner and was kept updated with the progress in a timely manner.

1 year ago

Reply from Sunnova

Thank you, Cherine! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Cynthia Reich

Installed with extreme efficiency. The installation was completed in a very timely manner.

1 year ago

Reply from Sunnova

Thank you, Cynthia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2024

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Luis Enrique

Keep working well so that you can continue to promote the help that the system has for humanity.

1 year ago

Reply from Sunnova

Thank you, Luis! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 4th, 2024

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Roger Campbell

Very professional really appreciate the quick call back on my concerns Job well done

1 year ago

Reply from Sunnova

Hello Roger, thank you for your five-star review, we appreciate your feedback! We're glad to hear our services exceeded your expectations.

Oct. 1st, 2024

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Kenneth Boston

1 year ago

Reply from Sunnova

Hi Kenneth, thank you for your message and 5-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Sep. 26th, 2024

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Sandy Gallagher

They kept me informed through the process, and were always available to answer questions.

1 year ago

Reply from Sunnova

Hello Sandy. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Sep. 13th, 2024

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Kerri McVey

Wits a little early to tell. But it seems fine so far. I’m not sure where our bills are coming from but I guess I’ll find out.

1 year ago

Reply from Sunnova

Thank you, Kerri! We appreciate your review. We value our customers and appreciate the time you took to share your experience. You will be getting billed by Sunnova.

Sep. 12th, 2024

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Birkley Wical

I was so satisfied with Sunnova at my last house that I went with again at my new house

1 year ago

Reply from Sunnova

Thank you, Birkley! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 9th, 2024

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EVA COOPER

I loved the presentation. However I don’t know the benefits yet, as I have yet to receive my first solar bill.

1 year ago

Reply from Sunnova

Thank you, EVA. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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C Beem

Friendly, answer every question, prompt, explains everything....and it works GREAT.

1 year ago Edited August 29, 2024

Reply from Sunnova

Hello C Beem. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 28th, 2024

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Helen Grove

Had a minor issue with a panel and Sunnova sent a Tech and repair was completed.

1 year ago

Reply from Sunnova

Thank you, Helen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 26th, 2024

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John & Shirley Warfel

Everything sees to be playing out as we were informed. We produced enough to cover our first month.

1 year ago

Reply from Sunnova

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

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Michael Marion

Customer service is the worst. Spoke to a woman that gave me the third degree, and then was clueless about everything else I asked about. Will never call sunova again! Trinity was exceptional. , great company

1 year ago

Reply from Sunnova

Hello Michael. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Aug. 15th, 2024

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Dale Schaeffer

Everyone involved was courteous and polite and kept me posted through the whole process!!

1 year ago

Reply from Sunnova

Thank you, Dale! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

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Sherry Macon

I’m not very happy that I’m still receiving a large electric bill on top of the solar bill. It defeats the purpose and I’m starting to think I made a mistake

2 years ago

Reply from Sunnova

Hello Sherry Macon, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 5th, 2024

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Stan Fisher

I DISLIKED THE SALES PROCESS BUT THE INSTALLATION AND SUPPOUT HAS BEEN OUTSTANDING

2 years ago

Reply from Sunnova

Hello Stan. Thank you for your feedback regarding your journey with us. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 5th, 2024

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Ancela Terry

Communication was awesome. The techs informed kept me informed. Very professional

2 years ago

Reply from Sunnova

Hello Ancela. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 2nd, 2024

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Jody Gregory

We like the timing of getting everything set up and the excellent customer service

2 years ago

Reply from Sunnova

Thank you, Jody! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Bryan Gambrah

Was the beginning of the process to the end of the work was amazing, we every bit of it .

2 years ago

Reply from Sunnova

Thank you, Bryan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Francine

Didn’t like the length of time it took to energize the panels, almost 2 months. But the service and setup was great.

2 years ago

Reply from Sunnova

Thank you, Francine! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Elizabeth Helvie

I think the time to took to set this up was long. But once everything was approved everything went fast.

2 years ago Edited August 29, 2024

Reply from Sunnova

Hello Elizabeth. Thank you for your feedback. We're here to support you every step of the way! Thank you for choosing Sunnova!

Jul. 22nd, 2024

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Robin Lowe

I have liked the efficiency of moving through the process and so far the results

2 years ago

Reply from Sunnova

Hi Robin, we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 16th, 2024

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Kathy Schoen

So far we are very impressed with the affiliates who worked on our system. Very professional!!

2 years ago

Reply from Sunnova

Hi Kathy! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 18th, 2024

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Donna Weiser, William Weiser

The crew that installed was amazing. Marshall kept us informed of everything they were doing.

2 years ago

Reply from Sunnova

Hello Donna. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 11th, 2024

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Leslie Jackson

The install was quick. Product & pricing was clearly explained. The app is easy to understand & utilize.

2 years ago

Reply from Sunnova

Thank you, Leslie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 9th, 2024

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chris alles

We've had our solar panels for a little over a year, and everything is working as it should

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, chris alles! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 1st, 2024

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HUGO LEANOS

Excellent service and attention great human responsibility from Sunnova staff. Thank you!

2 years ago

Reply from Sunnova

Hello Hugo. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 2nd, 2024

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Randy Shearbirn

I like the app so far. The production seems to not be equal to consumption or more

2 years ago

Reply from Sunnova

Hello Randall, thank you for your five-star review, we appreciate your feedback! We hope our services keep exceeding your expectations.

Jun. 28th, 2024

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Brad Daniels

The communication could have been better throughout the process . It took almost a month from the roof replacement to activation.

2 years ago

Reply from Sunnova

Hello Brad. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. Thank you for giving us the opportunity to serve you better.

Jul. 2nd, 2024

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Ness

Sunnova has been great with answering questions and helping us with getting everything set up.

2 years ago

Reply from Sunnova

Thank you, Ness! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Richard Robinson

I was very pleased with how it was kept informed with every step of the process 👍🏾

2 years ago

Reply from Sunnova

Hello Richard. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 25th, 2024

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Chae Jackson

Happy with Service and pleased with Representative that explained everything clearly to me

2 years ago

Reply from Sunnova

Thank you, Chae! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 18th, 2024

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adrian megay

awesome company to work with! Great communication and an excellent customer service.

2 years ago

Reply from Sunnova

Greetings Adrian. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 13th, 2024

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robert stephenson

You can't go wrong with them. It's easy to get started and your rep is there the entire process

2 years ago

Reply from Sunnova

Thank you, robert! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

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Elliot

Service and very understanding when you have any questions, don't matter if you think is silly.

2 years ago

Reply from Sunnova

Greetings Elliot! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jun. 13th, 2024

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Robert Murphy

Reliable, simple to operate no challenges with the system in 7 years of being operational

2 years ago

Reply from Sunnova

Hello Robert. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 14th, 2024

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Charles Baumgardner

Friendly and courteous customer service . Personnel attention to details & answers to my concerns

2 years ago

Reply from Sunnova

Greetings Charles. We are honored to know that your experience aligns with our commitment. We're here to support you every step of the way!

Jun. 14th, 2024

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Richard Sheriff

The Sunnova experience has been everything we were looking for and wanted in our solar system.

2 years ago

Reply from Sunnova

Greetings Richard. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 12th, 2024

Sunnova Reviews