Sunnova: Read 6,080 User Reviews From Real Homeowners

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Andre Caffey Oswego, IL

Very happy with My solar panels, they look very nice on the house. And my light bill looks great. Highly recommended

1 year ago

Reply from Sunnova

Hello Andre Caffey, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Nov. 7th, 2023

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Guillermina Cortez Orange, CA

Great experience with Sunnova. Very happy with their services. I will definitely recommend to my friends and family.

1 year ago

Reply from Sunnova

HI Guillermina Cortez, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey, & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Oct. 24th, 2023

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Victor Soto Belleville, NJ

All work was done in a professional manner and the support groups were on point every step of the way.

1 year ago

Reply from Sunnova

Hello Victor Soto, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 23rd, 2023

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Rahul Bhaduri (Rahul) Pleasanton, CA

A few days after the inverter was replaced, the battery stopped working. No one will answer calls or respond to emails/texts…I have had the same experience with the entity that installed the battery a couple of years ago…it is beyond rationale as to how these people remain in business!

1 year ago Edited November 27, 2023

Reply from Sunnova

Hi Ra5hul Bhaduri, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Oct. 28th, 2023

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Daron Feemster San Angelo, TX

The service was on time and quick to respond the service technician was very professional and really did a great job

1 year ago

Reply from Sunnova

Hello, Daron Feemster, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 19th, 2023

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Erin Grenier Old Saybrook, CT

They put a hold on my living room ceiling. When they sent a guy to patch it, I didn’t get a good feeling that it was going to look right.. now I have to replace my entire ceiling. They send me $700.00 to cover the damage to the hole but what a disaster! Not something I needed to deal with before the holidays. I do not recommend.

1 year ago

Reply from Sunnova

Hi Erin Grenier, Thank you for your feedback; it's invaluable to us in improving our services. We sincerely apologize for any inconvenience caused. Our team is actively investigating your account and the concerns you raised. Rest assured, we will reach out to you shortly to discuss and resolve the matter. We appreciate your understanding and patience and are eager to help ensure you have a positive experience with us.

Oct. 20th, 2023

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Santos Juan Tampa, FL

This has been a 3 year nightmare. We paid 70 thousands dollars and the system work for 3 week. It haven't worked since. We've begged to have it repaired and we are told they do not have technicians to fix it. It's been a 3 year nightmare

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve. Please contact us at (866) 786-6682 or at customerservice@sunnova.com

Oct. 18th, 2023

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David Boyer Independence, MO

Abel was on time, kind and understanding. He answered all of my questions. I highly recommend Sunnova!

1 year ago

Reply from Sunnova

Hello David Boyer , Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 18th, 2023

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Jamie Silva

Wish the app had the same info available as website as far as billing, auto pay and payments but everything has been very easy and smooth.

1 year ago

Reply from Sunnova

Thank you, Jamie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2023

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Manuela Wenner Corona, CA

Automatica Payment , friendly on the phone, don't have much information about them, came with my solar

1 year ago

Reply from Sunnova

Thank you, Manuela! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2023

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Cory Grant

So far so good. Installation was fast and good. Have not received my bill yet. Waiting to see if it's what we've agreed upon

1 year ago

Reply from Sunnova

Thank you, Cory! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2023

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tin tran Oakland, CA

Came to install new parts on my Generac battery, my battery stopped charging after the service. Techs left and now still waiting for service call back just for scheduling. My best guess would be more waiting after scheduling to get it fix, eventually, maybe………..?

1 year ago

Reply from Sunnova

Thank you for getting in touch with us and bringing this issue to our attention. We understand the frustration this may have caused, and we sincerely apologize. We value your feedback and are committed to providing you with the highest level of customer service. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Oct. 13th, 2023

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Ruth Howard

The two gentlemen were professional and very knowledgeable. They explained to me the functionality of the inverter.

1 year ago

Reply from Sunnova

Hi Ruth Howard , Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 12th, 2023

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Cynthia S Smith New Berlin, PA

Sunnova deserves a 5 star rating because they are true to their word and the product/service is great!

1 year ago

Reply from Sunnova

Greetings, Cynthia S. Smith , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 10th, 2023

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Deb Smith-Shoemaker Peoria, AZ

This process took way too long. It started in the spring and was just turned on a couple of weeks ago… missed the horrific heat of the Phoenix summer. I have yet to see if it was worth it…. But the salesman was sure good!🤦🏼‍♀️

1 year ago

Reply from Sunnova

Hi Deb, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any additional questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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Scott

Customer service has been great. We highly recommend this company and will continue to refer others.

1 year ago Edited September 30, 2024

Reply from Sunnova

Greetings, Scott, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 5th, 2023

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James Willis FL

The set up crew was great, after that is when everything went downhill. It was months after the panels were assembled before they were actually activated.

1 year ago

Reply from Sunnova

Hi James, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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Jose Maldonado Kansas City, MO

So far its all good. It's only been a few months of service with Sunova, so it is too early to tell.

1 year ago

Reply from Sunnova

Thank you, Matthew! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 2nd, 2023

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Adele Palm Desert, CA

Fastest and neatest install ever. All the visualable components look exceptionally clean and well installed.

1 year ago

Reply from Sunnova

Thank you, Adele! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 29th, 2023

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Bryan Atlanta, GA

The 2 technicians that came out were very professional and polite. They were very helpful with my questions.

1 year ago

Reply from Sunnova

Hello Bryan , welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 28th, 2023

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Samuel Rivera

The peace of mind to have power in case3 of emergency and the good an fast service that sunnova give.

1 year ago

Reply from Sunnova

Thank you, Samuel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Mark McGrath

Great experience from start to finish. Customer Service has been great. Install went well. So far so good!

1 year ago

Reply from Sunnova

Thank you, Mark! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Paul Gauthier

Just a great group to work with, from information about everything, to the cree who installed everything.

1 year ago Edited March 29, 2024

Reply from Sunnova

Thank you, Paul! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Beth Johnson Ladysmith, WI

Sales person was exceptional, guy that measures was very thorough! Just feel like the company is taking care of me!

1 year ago

Reply from Sunnova

Thank you, Beth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Angela Kazanovicz Douglas, MA

Sunnova made the whole experience go very smoothly. Contacting the customer all along the way every step of the way.

1 year ago

Reply from Sunnova

Thank you, Angela! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Edgar Juarbe

When upgrading existing systems instead of upgrading billing I had to add another contract Now I have two bills on different dates

1 year ago

Reply from Sunnova

Hello, Edgar Jurabe We apologize any inconvenience incurred. Due to the existence of two distinct billing contracts, separate billing is required for each. If you would like to merge the system in your portal, you do have the opportunity to do so. If so, please get in touch with us by phone or email to make a request.

Sep. 26th, 2023

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Sylvia Abad-Kiefer

So far since purchasing our new home this company has been exceptionally great and loving the Solar panels!

1 year ago

Reply from Sunnova

Thank you, Sylvia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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lSamudra Leitan Cathedral City, CA

I like your service. Tech support. That there's always a line to talk with someone if I have a problem.

1 year ago

Reply from Sunnova

Thank you, lSamudra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Sally Broce Yuba City, CA

Workers did a great job. Higher ups not so good. Took too long to get orders and etc relayed to the work crews.

1 year ago

Reply from Sunnova

Thank you, Sally! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Tony Jimenez Philadelphia, PA

Really good company that didn't waste my time and was very transparent. Easy process and had no issues reaching them.

1 year ago

Reply from Sunnova

Thank you, Tony! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Ramon Rodriguez

I like the Way i am treated.. olways demonstrate lots of respect. I recibe the oppportunity to ask questions.

1 year ago

Reply from Sunnova

Thank you, Ramon! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Ormeshia Mcneil Vero Beach, FL

So far so good but the agent that helped me sign up promised rewards and was told he would have it to me by Friday. I texted him Friday and never got a response since and today is Monday.

1 year ago

Reply from Sunnova

Ormeshia Mcneil, We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. May you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Sep. 26th, 2023

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Diana Pagan

The best investment that I have made. I have peace of mind knowing that my family will m ot be in the dark.

1 year ago Edited August 30, 2024

Reply from Sunnova

Hi Diana Pagan , congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 26th, 2023

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Dan Rowland Rocklin, CA

Working with Sunova and Ambrose solar is the only way to get trusted incredible installation and service

1 year ago

Reply from Sunnova

Thank you, Dan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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David Ramirez

They made it easy to understand and awesome communication makes it better because I work night shifts

1 year ago

Reply from Sunnova

Thank you for your message, David . We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 21st, 2023

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Rustina Walker Cathedral City, CA

Service up and running within 30 days after purchase of my new home when I was informed that it can take up to 90 days.

1 year ago

Reply from Sunnova

Greetings, Rustina Walker, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 19th, 2023

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scott stambek Cape Coral, FL

I like how the solar system was installed. I definitely like the equiptment that was installed. It works well,

1 year ago

Reply from Sunnova

Hello Scott Stambek, Thank you for helping us convert more homes into energy-saving powerhouses! We're happy to hear about your installation process and overall experience.

Sep. 19th, 2023

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Jay Bean Brattleboro, VT

You have a great APP which makes it very convincing to people who have no idea about the potential of a solar system

1 year ago

Reply from Sunnova

Thank you for the 5 stars Jay Bean! We appreciate your comment and stay up to date with the latest version as changes occur.

Sep. 18th, 2023

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Jan Bloomsburg, PA

Alex N sales agent was great. Tech support when I had a problem was very helpful; explained things to me

1 year ago

Reply from Sunnova

Hello Jan, Thank you for the feedback and the 5 star review! Welcome to the Sunnova family.

Sep. 19th, 2023

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Daniel Rivera

Very organized and precise in the assembly of the system. Very good communication at the moment to assembling.

1 year ago Edited September 19, 2023

Reply from Sunnova

We appreciate your review, Daniel Rivera. Our goal is to make sure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Sep. 19th, 2023

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Felicia Soldrich Allentown, PA

I am impressed with the personal attention that was given to us prior to, during and after the installment process.

1 year ago

Reply from Sunnova

Hello Felicia Soldrich, thank you for the feedback! We work hard to make sure you understand every part of our process.

Sep. 18th, 2023

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Joe Nguyen Vacaville, CA

Communication with Sunnova was very difficult. One call resulted in being transferred 3 times with little collaboration or a “gentle handoff” among employees. They had no information (or knowledge of) about work that was contracted out by them. I’d recommend you use another solar company.

1 year ago

Reply from Sunnova

Hello Joe Nguyen, thank you for taking the time to provide us some feedback. We are sorry to hear about your experience. We ask if you can please send us more information on the situation or if you have any concerns to our email at CustomerService@Sunnova.com.

Sep. 19th, 2023

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Carlos Aleman

I have the system in service for more than a month and didnt notice more than 9 shutdowns from the electric company

1 year ago Edited September 20, 2023

Reply from Sunnova

Hello Carlos Aleman, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Sep. 20th, 2023

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Neftali Rivera

I am completely satisfied with the equipment, customer service and most importantly my home performance.

1 year ago Edited June 28, 2024

Reply from Sunnova

Thank you, Neftali! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Vicki VanCamp

We Love Josh ! He’s Smart ,Helpful,Patient-a Good Person ! Staff is Professional, Congenial & does good work

1 year ago

Reply from Sunnova

Thank you, Vicki, for taking the time to write us a kind review. Glad to hear that Josh delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 15th, 2023

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Ieshan Jain

It took forever and finally it’s not generating any power… everyday it shows 0 unit generated. I have been calling and sent emails without any luck but in return I have a link to provide feedback, what kind of company it is.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention, Leshan. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 15th, 2023

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luis ciuro perez

great service inmediate service when something go's wrong constantly evaluation updates their information to clients

1 year ago

Reply from Sunnova

Thank you, Luis! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Luis Lopez Batista

Sunnova respond on a quick time if I have some issue with my solar system.As now no big issues with my solar equipment!

1 year ago

Reply from Sunnova

Hi Luis! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Gabriel Torres

First it saves electronic equipments from a shutdown. Second there is a lot of excess of energy you recieve a credit.

1 year ago

Reply from Sunnova

Hello Gabriel, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Sep. 15th, 2023

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David Condon

Great service, excellent results!!!! We now have two electric cars and the savings have been exceptional.

1 year ago

Reply from Sunnova

Hello David, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Sep. 14th, 2023

Sunnova Reviews