Sunnova: Read 6,313 User Reviews From Real Homeowners

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Tony Capasso Runnemede, NJ

not good service at all. had to wait almost one year before it was turn on. then it was turned on in the summer months, and received a high electric bill along with the lease bill. They never said I would receive a large bill from the electric company For them to be rated where they are it is to high.

9 years ago

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Gloria Cryer San Francisco, CA

Everyone I worked with was professional and kept me informed all the way through the entire process.

9 years ago

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William Applegate San Francisco, CA

Service was always great! Everyone who I spoke with and all the installers were respectful and polite.

9 years ago

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Alex San Diego, CA

One of the worst solar company. There is no customer service. Every bill they over charge me and I placed call after call with no result. Poor quality, poor service. if you want to go solar do your homework and go with another company. This company does not wort your money and time. Stay away. Do not do same mistake I did.

9 years ago

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Mr. Blue

So far I've been with Sunnova for over 5 years and I've yet to have any issues, everything has been great, and the customer service amazing.

1 year ago

Reply from Sunnova

Hello Mr. Blue, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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Chuck Picciano

I liked how Justin patiently explained the benefits of having solar panels. He answered all of our questions and made our decision very easy.

1 year ago

Reply from Sunnova

Greetings Chuck. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 13th, 2024

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Steve and Anna Weber

When we had questions about they system our sales rep: Zakk (Zachary J) was very knowledgeable and helpful in explaining the system.

1 year ago

Reply from Sunnova

Thank you, Steve and Anna Weber, for taking the time to write us a kind review. Glad to hear that Zachary delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 28th, 2024

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Yannaki Arrizza

I liked the relatively seamless and easy sign up process. I didn't tell like being led astray and lied to. Very friendly service.

1 year ago

Reply from Sunnova

Yannaki Arrizza, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Lucid_rewind 54

Everybody was friendly it was easy to apply. They explained everything we needed to know, and it definitely saves on the electric bill.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Lucid_rewind 54. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 22nd, 2024

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charlie 0426

Great service, excellent financial support and great guarantee for many years. I have never had any issue with the company.

1 year ago

Reply from Sunnova

Hello, charlie 0426. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 22nd, 2024

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Kevin Cross

Would recommend the service for others, so far been impressed with how it operates and the customer service experience is decent

1 year ago

Reply from Sunnova

Hi Kevin, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Metal Forlife

Installed in 2020 and have had zero issues with the system. Savings money every month and last year I didn’t pay Eversource a dime!

1 year ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Jocelyn Negron

Great customer service. Really hard to hear a professional talk on any regular electric company as great as these people from Sunnova do.

1 year ago

Reply from Sunnova

Thank you, Jocelyn Negron! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Brad Peltier Merced, CA

As stated before, I trust Sunnova due to the consistent and reliable service from the technology and technicians since its installation 2+ years ago.

1 year ago

Reply from Sunnova

Hello, Brad Peltier. We value your positive feedback. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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David Maturi Atlantic City, NJ

Excellent reliability. Exceptional savings. Monthly bill is over $250. Sunnova lease $85/mo and money back at end of contract year.

1 year ago

Reply from Sunnova

Hello David Maturi welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Cheyenne Atwood Dallas, TX

It was a very nice experience and didnt take much of my time. Really simple and straight forward. i am telling all my friends and neighbors

1 year ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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L. Bailey

Sunnova is a great company. Ryan was very helpful. We just paid $0 for our electric bill this past month. That means everything!

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you, L.Bailey, for taking the time to write us a kind review. Glad to hear that Ryan delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

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Ronald M Vineland, NJ

It has been a joy working with the people at Sunnova, they have always been willing to help in whatever question you have.

2 years ago

Reply from Sunnova

Ronald M, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Sep. 28th, 2023

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Scott Rogers Troy, NC

Techs were prompt and explained everything. Unfortunately would not do warranty work because we did not purchase through Sunnova.

2 years ago

Reply from Sunnova

Thank you, Scott! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Nivia Monclova

I love the sealing treatment with Danosa but I do not have a solar generator sytem.in my house. I will love to have it but I did not have a good credit to qualify.

2 years ago Edited March 21, 2024

Reply from Sunnova

Hi Nivia Monclova! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Robin Roth Surprise, AZ

Everything was taken care of. I didn’t have to do anything but let people in and something was broken and they fixed it right away. I was happy.

2 years ago Edited September 26, 2023

Reply from Sunnova

Thank you, Robin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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JoAnne Craig Vallejo, CA

I appreciate the representatives being patient and polite and treating me with respect. We had some good converations and they listened.

2 years ago

Reply from Sunnova

Thank you, JoAnne! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 15th, 2023

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Margaret P. El Dorado Hills, CA

Sunnova did an excellent job installing my panels. I also have an EV and my electric bills are a fraction of what it used to be. Thank you Sunnova!

2 years ago

Reply from Sunnova

Thank you, Margaret! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Cheryl Berggren North Las Vegas, NV

Getting the PTO from NVEnergy took a long time, other than that everything went well. Installer’s and salesman were great

2 years ago Edited August 25, 2023

Reply from Sunnova

Hi Cheryl Berggren, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 25th, 2023

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Charles Sciullo Ocala, FL

Dislike too long of time from initial discussions to installment. Over 1 year. Like Great interest rate and software with Sunnova.

2 years ago

Reply from Sunnova

Hi Charles, we appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Eduardo Daniel López

Everything great so far, from the very first contact with Ms. Bianca Estrada until the installation of the system at home.

2 years ago Edited June 18, 2024

Reply from Sunnova

Hello Eduardo, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 25th, 2024

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Erika Sperry Quail Valley, CA

I really loved how if the contract laid out everything! We have saved so much money this last year! So glad we made the decision to go with Sunnova!

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Erika Sperry! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

May. 25th, 2023

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Ronald Sanford

I liked the whole procedure and the ease with setting up my account. The only thing I didn't like was the runaround I got when I questioned maintaining the system annually

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Ronald Sanford! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Shelly West Fresno, CA

Our experience with Sunnova has went very well. Streamlined and hassle free. Our Salesman Josh H was superb with his knowledge and customer service.

3 years ago

Reply from Sunnova

Hello Shelly West, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Aug. 24th, 2022

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LUIS troche

Everything was great from start to finish

6 months ago

Reply from Sunnova

Thank you, LUIS! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 12th, 2025

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Chris Burch

Excellent work. Great system. Exceeded my expectations.

6 months ago

Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 12th, 2025

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Ash Hegde

5 years have not had any issues with the system.

7 months ago

Reply from Sunnova

Ash Hegde, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution

May. 1st, 2025

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Hiram Maldonado

I'm not happy with my equipment,it doesn't meet my needs. I'm having double payments.

7 months ago

Reply from Sunnova

Hello Hiram. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Apr. 24th, 2025

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Mary Johnson-Davies

So far so good. No complaints . All good.

7 months ago

Reply from Sunnova

Greetings Mary. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Apr. 24th, 2025

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Jon Masthay

Very good communication thru the process.

7 months ago

Reply from Sunnova

We appreciate your feedback, Jon. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Apr. 7th, 2025

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Megan Hall

They did a great job, I was very pleased with my service

8 months ago

Reply from Sunnova

We appreciate your feedback, Megan. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Apr. 2nd, 2025

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Kimberly Noel

Great service we have saved a ton of money!

8 months ago

Reply from Sunnova

We appreciate your feedback, Kimberly. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Apr. 2nd, 2025

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Don & Cheryl Wenger

It was an easy process to sign up solar.

8 months ago

Reply from Sunnova

Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 27th, 2025

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Andrea Estefania Melendez Gonzalez

Excelente recomendado 100 % no tengo cejas ninguna

8 months ago

Reply from Sunnova

¡Gracias, Andrea Estefania Melendez Gonzalez! Nuestro objetivo es proporcionar la mejor experiencia al cliente. ¡Estamos encantados de que ahora seas miembro de nuestra familia Sunnova!

Mar. 26th, 2025

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Shaun Maguire

Great communication and customer service.

8 months ago

Reply from Sunnova

Hello Shaun, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Mar. 19th, 2025

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Conley Fred

Sunnova solar is very powerful and everlasting

8 months ago

Reply from Sunnova

Greetings Conley! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Mar. 18th, 2025

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Mark Pecci

My system has been running for a week or too.

8 months ago

Reply from Sunnova

Hi Mark Pecci! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 14th, 2025

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Jenny Theriault

It was fast setup and very happy ever since

8 months ago

Reply from Sunnova

Thank you, Jenny Theriault! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 14th, 2025

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Michael Novak

They took their time, and ask questions .

8 months ago

Reply from Sunnova

Thank you for your message, Michael Novak. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses

Mar. 14th, 2025

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Leo Okoro

My equipment is not installed yet, I'll do the overall ratings when the installation is completed.

8 months ago

Reply from Sunnova

Hello Leo. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Mar. 13th, 2025

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Kaya Soleil

Service was quick and efficient. All issues wereresolved.

8 months ago

Reply from Sunnova

Greetings Kaya. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 13th, 2025

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Verified Customer

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Frank Hogan Middletown, NY

They are trying, answer questions fairly prompt

4 years ago

Reply from Sunnova

Thank you for the kind words, Frank. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Robert Stickles Montgomery, AL

Sold my house but sunnova still wants me to pay monthly lease payments. Won't shut system down unless default.

4 years ago

Reply from Sunnova

Hello Robert, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^vb

Aug. 3rd, 2021

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Verified Customer

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Mary Grace R. Mendoza Saipan, MP

It's hard to reach them because I am not from the mainland U.S>

4 years ago

Reply from Sunnova

Hello Mary, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^VB

Jul. 6th, 2021

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Verified Customer

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Ms. Aleasher Bryant Dallas, TX

Good Service and Product and Saving me Money

5 years ago

Reply from Sunnova

Ms. Bryant, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

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