Sunnova: Read 6,314 User Reviews From Real Homeowners

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Yannaki Arrizza

I liked the relatively seamless and easy sign up process. I didn't tell like being led astray and lied to. Very friendly service.

1 year ago

Reply from Sunnova

Yannaki Arrizza, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Lucid_rewind 54

Everybody was friendly it was easy to apply. They explained everything we needed to know, and it definitely saves on the electric bill.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Lucid_rewind 54. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 22nd, 2024

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charlie 0426

Great service, excellent financial support and great guarantee for many years. I have never had any issue with the company.

1 year ago

Reply from Sunnova

Hello, charlie 0426. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 22nd, 2024

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Kevin Cross

Would recommend the service for others, so far been impressed with how it operates and the customer service experience is decent

1 year ago

Reply from Sunnova

Hi Kevin, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Metal Forlife

Installed in 2020 and have had zero issues with the system. Savings money every month and last year I didn’t pay Eversource a dime!

1 year ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Jocelyn Negron

Great customer service. Really hard to hear a professional talk on any regular electric company as great as these people from Sunnova do.

1 year ago

Reply from Sunnova

Thank you, Jocelyn Negron! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Brad Peltier Merced, CA

As stated before, I trust Sunnova due to the consistent and reliable service from the technology and technicians since its installation 2+ years ago.

1 year ago

Reply from Sunnova

Hello, Brad Peltier. We value your positive feedback. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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David Maturi Atlantic City, NJ

Excellent reliability. Exceptional savings. Monthly bill is over $250. Sunnova lease $85/mo and money back at end of contract year.

1 year ago

Reply from Sunnova

Hello David Maturi welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Cheyenne Atwood Dallas, TX

It was a very nice experience and didnt take much of my time. Really simple and straight forward. i am telling all my friends and neighbors

2 years ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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L. Bailey

Sunnova is a great company. Ryan was very helpful. We just paid $0 for our electric bill this past month. That means everything!

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you, L.Bailey, for taking the time to write us a kind review. Glad to hear that Ryan delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

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Ronald M Vineland, NJ

It has been a joy working with the people at Sunnova, they have always been willing to help in whatever question you have.

2 years ago

Reply from Sunnova

Ronald M, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Sep. 28th, 2023

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Scott Rogers Troy, NC

Techs were prompt and explained everything. Unfortunately would not do warranty work because we did not purchase through Sunnova.

2 years ago

Reply from Sunnova

Thank you, Scott! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Nivia Monclova

I love the sealing treatment with Danosa but I do not have a solar generator sytem.in my house. I will love to have it but I did not have a good credit to qualify.

2 years ago Edited March 21, 2024

Reply from Sunnova

Hi Nivia Monclova! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Robin Roth Surprise, AZ

Everything was taken care of. I didn’t have to do anything but let people in and something was broken and they fixed it right away. I was happy.

2 years ago Edited September 26, 2023

Reply from Sunnova

Thank you, Robin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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JoAnne Craig Vallejo, CA

I appreciate the representatives being patient and polite and treating me with respect. We had some good converations and they listened.

2 years ago

Reply from Sunnova

Thank you, JoAnne! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 15th, 2023

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Margaret P. El Dorado Hills, CA

Sunnova did an excellent job installing my panels. I also have an EV and my electric bills are a fraction of what it used to be. Thank you Sunnova!

2 years ago

Reply from Sunnova

Thank you, Margaret! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Cheryl Berggren North Las Vegas, NV

Getting the PTO from NVEnergy took a long time, other than that everything went well. Installer’s and salesman were great

2 years ago Edited August 25, 2023

Reply from Sunnova

Hi Cheryl Berggren, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 25th, 2023

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Charles Sciullo Ocala, FL

Dislike too long of time from initial discussions to installment. Over 1 year. Like Great interest rate and software with Sunnova.

2 years ago

Reply from Sunnova

Hi Charles, we appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Eduardo Daniel López

Everything great so far, from the very first contact with Ms. Bianca Estrada until the installation of the system at home.

2 years ago Edited June 18, 2024

Reply from Sunnova

Hello Eduardo, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 25th, 2024

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Erika Sperry Quail Valley, CA

I really loved how if the contract laid out everything! We have saved so much money this last year! So glad we made the decision to go with Sunnova!

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Erika Sperry! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

May. 25th, 2023

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Ronald Sanford

I liked the whole procedure and the ease with setting up my account. The only thing I didn't like was the runaround I got when I questioned maintaining the system annually

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Ronald Sanford! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Shelly West Fresno, CA

Our experience with Sunnova has went very well. Streamlined and hassle free. Our Salesman Josh H was superb with his knowledge and customer service.

3 years ago

Reply from Sunnova

Hello Shelly West, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Aug. 24th, 2022

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LUIS troche

Everything was great from start to finish

7 months ago

Reply from Sunnova

Thank you, LUIS! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 12th, 2025

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Chris Burch

Excellent work. Great system. Exceeded my expectations.

7 months ago

Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 12th, 2025

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Ash Hegde

5 years have not had any issues with the system.

7 months ago

Reply from Sunnova

Ash Hegde, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution

May. 1st, 2025

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Hiram Maldonado

I'm not happy with my equipment,it doesn't meet my needs. I'm having double payments.

8 months ago

Reply from Sunnova

Hello Hiram. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Apr. 24th, 2025

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Mary Johnson-Davies

So far so good. No complaints . All good.

8 months ago

Reply from Sunnova

Greetings Mary. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Apr. 24th, 2025

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Jon Masthay

Very good communication thru the process.

8 months ago

Reply from Sunnova

We appreciate your feedback, Jon. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Apr. 7th, 2025

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Megan Hall

They did a great job, I was very pleased with my service

8 months ago

Reply from Sunnova

We appreciate your feedback, Megan. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Apr. 2nd, 2025

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Kimberly Noel

Great service we have saved a ton of money!

8 months ago

Reply from Sunnova

We appreciate your feedback, Kimberly. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Apr. 2nd, 2025

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Verified Customer

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Frank Hogan Middletown, NY

They are trying, answer questions fairly prompt

4 years ago

Reply from Sunnova

Thank you for the kind words, Frank. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Robert Stickles Montgomery, AL

Sold my house but sunnova still wants me to pay monthly lease payments. Won't shut system down unless default.

4 years ago

Reply from Sunnova

Hello Robert, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^vb

Aug. 3rd, 2021

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Verified Customer

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Mary Grace R. Mendoza Saipan, MP

It's hard to reach them because I am not from the mainland U.S>

4 years ago

Reply from Sunnova

Hello Mary, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^VB

Jul. 6th, 2021

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Verified Customer

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Ms. Aleasher Bryant Dallas, TX

Good Service and Product and Saving me Money

5 years ago

Reply from Sunnova

Ms. Bryant, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

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Verified Customer

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Howard Guia Highland Mills, NY

Fast, honest, and transparent. Efficient

5 years ago

Reply from Sunnova

Hello Howard Guia , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^OA

Apr. 16th, 2020

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Verified Customer

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O.O

my appliances are shutting off if the iron and microwave are being use at the same time.

5 years ago

Reply from Sunnova

Good morning O.O, Thank you for bringing this to our attention . If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Rob Einhorn

Very good people but have nothing to compare them to

5 years ago

Reply from Sunnova

Good morning Rob, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Verified Customer

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Felix

They showed up on time and performed the task at hand.

5 years ago

Reply from Sunnova

Hello Felix, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Proxy Saunders

They did a great job they finish on time and and save money

5 years ago

Reply from Sunnova

Hello Proxy, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Kathleen Resch Denton

I haven't been with them long enough to give an honest opinion

5 years ago

Reply from Sunnova

Hello Kathleen, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Keith

Jsut started with them being live so not much to go on bu tinstall.

5 years ago

Reply from Sunnova

Hello Jeffrey, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! If you have any concerns please send your contact information to .^MO

Jan. 24th, 2020

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Verified Customer

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Mom Sicklerville, NJ

Only had minimal interaction with them so far

5 years ago

Reply from Sunnova

Good Morning Mom, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Gail Titus

Things took much longer than anticipated.

6 years ago

Reply from Sunnova

Good Morning Gail, Thank you for your feedback and Welcome to the Sunnova Family. ^MO

Dec. 10th, 2019

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Verified Customer

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Bryan Oakley La Mesa, NM

customer service, professionalism and follow up

6 years ago

Reply from Sunnova

Hello Bryan Oakley, we appreciate the positive feedback. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Ed

Because i have not had the system that long to give an honest opion

6 years ago

Reply from Sunnova

Good Morning Ed, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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kurt

not good communication between sales and installation

6 years ago

Reply from Sunnova

Good Morning Kurt, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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STAN JOHNSON

Good installation job, but took months to complete.

6 years ago

Reply from Sunnova

Good Morning Stan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Verified Customer

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Chris

Quick to Install but still have not fixed the hole they put in my ceiling it's been a month

6 years ago

Reply from Sunnova

Hi Chris, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will give you a call.^MO

Nov. 15th, 2019

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Verified Customer

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Phoebe Guinoo

They are good and but waiting time to call sometimes is long

6 years ago

Reply from Sunnova

Good Afternoon Phoebe, Thank you for your feedback we use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!. ^MP

Nov. 4th, 2019

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Verified Customer

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Steven Smith

my electric bill is still pretty high and I,m disappointed. Thanks Steve

6 years ago

Reply from Sunnova

Hello Steven Smith, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^OA

Nov. 5th, 2019

Sunnova Reviews