Sunnova: Read 6,315 User Reviews From Real Homeowners

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Verified Customer

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Mary Grace R. Mendoza Saipan, MP

It's hard to reach them because I am not from the mainland U.S>

4 years ago

Reply from Sunnova

Hello Mary, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^VB

Jul. 6th, 2021

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Verified Customer

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Ms. Aleasher Bryant Dallas, TX

Good Service and Product and Saving me Money

5 years ago

Reply from Sunnova

Ms. Bryant, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

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Verified Customer

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Howard Guia Highland Mills, NY

Fast, honest, and transparent. Efficient

5 years ago

Reply from Sunnova

Hello Howard Guia , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^OA

Apr. 16th, 2020

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Verified Customer

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O.O

my appliances are shutting off if the iron and microwave are being use at the same time.

6 years ago

Reply from Sunnova

Good morning O.O, Thank you for bringing this to our attention . If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Rob Einhorn

Very good people but have nothing to compare them to

6 years ago

Reply from Sunnova

Good morning Rob, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Verified Customer

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Felix

They showed up on time and performed the task at hand.

6 years ago

Reply from Sunnova

Hello Felix, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Proxy Saunders

They did a great job they finish on time and and save money

6 years ago

Reply from Sunnova

Hello Proxy, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Kathleen Resch Denton

I haven't been with them long enough to give an honest opinion

6 years ago

Reply from Sunnova

Hello Kathleen, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Keith

Jsut started with them being live so not much to go on bu tinstall.

6 years ago

Reply from Sunnova

Hello Jeffrey, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! If you have any concerns please send your contact information to .^MO

Jan. 24th, 2020

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Verified Customer

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Mom Sicklerville, NJ

Only had minimal interaction with them so far

6 years ago

Reply from Sunnova

Good Morning Mom, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Gail Titus

Things took much longer than anticipated.

6 years ago

Reply from Sunnova

Good Morning Gail, Thank you for your feedback and Welcome to the Sunnova Family. ^MO

Dec. 10th, 2019

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Verified Customer

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Bryan Oakley La Mesa, NM

customer service, professionalism and follow up

6 years ago

Reply from Sunnova

Hello Bryan Oakley, we appreciate the positive feedback. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Ed

Because i have not had the system that long to give an honest opion

6 years ago

Reply from Sunnova

Good Morning Ed, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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kurt

not good communication between sales and installation

6 years ago

Reply from Sunnova

Good Morning Kurt, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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STAN JOHNSON

Good installation job, but took months to complete.

6 years ago

Reply from Sunnova

Good Morning Stan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Verified Customer

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Chris

Quick to Install but still have not fixed the hole they put in my ceiling it's been a month

6 years ago

Reply from Sunnova

Hi Chris, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will give you a call.^MO

Nov. 15th, 2019

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Verified Customer

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Phoebe Guinoo

They are good and but waiting time to call sometimes is long

6 years ago

Reply from Sunnova

Good Afternoon Phoebe, Thank you for your feedback we use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!. ^MP

Nov. 4th, 2019

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Verified Customer

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Steven Smith

my electric bill is still pretty high and I,m disappointed. Thanks Steve

6 years ago

Reply from Sunnova

Hello Steven Smith, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^OA

Nov. 5th, 2019

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Verified Customer

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Chris Bradley

the contract process is terrible, the phone staff is rude. the billing is last minute.... if I could give a 0 I would

6 years ago

Reply from Sunnova

Hello Chris, thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolution Specialists will contact you to discuss your concerns. Thank you! ^MO

Oct. 29th, 2019

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Verified Customer

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Ashley Hamblin Lebanon, PA

Lack of communication, system has retired and been off line more than on and producing

6 years ago

Reply from Sunnova

Hello Ashley, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system or contact number. We will escalate your concern to the appropriate department to contact you.^MO

Oct. 21st, 2019

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Verified Customer

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Moira Turnan Hannon Putnam, CT

Good communication; courteous, no pressure service

6 years ago

Reply from Sunnova

Good Morning Moira, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 21st, 2019

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Verified Customer

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Dianne Auburn, MA

Nothing happened as stated first bills coming in do not reflect savings instead an increase

6 years ago

Reply from Sunnova

Hello Dianne, we are sorry to hear this was your experience with Sunnova, this is not a typical Sunnova experience. Our drive is to make Solar hassle-free by being attentive. Could you please send us a private message with your system id or contact number so we can reach you? Thank you!^MO

Oct. 21st, 2019

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Verified Customer

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Richard Guillen Madera, CA

Good customer service and good quality product

6 years ago

Reply from Sunnova

Richard Guillen, Thank you for your positive review, Welcome to the Sunnova family! ^OA

Sep. 17th, 2019

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Steve Byczko

Everything was completed as advertised, there were no surprises.

10 months ago

Reply from Sunnova

Hello Steve. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

May. 16th, 2025

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Liliana Arrington

Great investment and great customer service. Never had any issues

11 months ago

Reply from Sunnova

Hello Liliana. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Apr. 30th, 2025

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Linda Jorgensen

Not much direct connection with Sunnova, but good through One World Energy.

11 months ago

Reply from Sunnova

Hello Linda. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We look forward to helping you!

Apr. 24th, 2025

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Vijay Krishna

Good communication through the process, transparent with pricing and responsive

11 months ago

Reply from Sunnova

Greetings Vijay and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Apr. 24th, 2025

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Sharon Maxwell

Everything seems to be running fine. I have no complaints. Thank you.

11 months ago

Reply from Sunnova

Hi Sharon Mawell! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Apr. 14th, 2025

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Vince McFadden

Just went live last week so honestly too soon to give a thorough review. All seems to have gone ok thus far.

1 year ago

Reply from Sunnova

Hello Vince. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 27th, 2025

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Mabel Edwards

The techs were timely and I was kept abreast of the progress on the project as it was being done.

1 year ago

Reply from Sunnova

Hello Mabel. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 27th, 2025

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Dolores Garcia

I have been with Sunnova for two years with no problems. They are a great company.

1 year ago

Reply from Sunnova

Hi Dolores! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 26th, 2025

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Gregory Thomas

The two technicians sent to our house were very helpful in getting the repair made.

1 year ago

Reply from Sunnova

Hello Gregory, thank you for your five-star review, we appreciate your feedback! We hope our services keep exceeding your expectations.

Mar. 21st, 2025

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Carlos Mondragon

I’m very pleased with my Solar Panel’s! And looking forward to the savings in my power bill!

1 year ago

Reply from Sunnova

We appreciate your feedback, Carlos. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Mar. 14th, 2025

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Jody Marmaro

I would like to be able to see my consumption aswell as production in real time within the app. Also in Colorado the app there for

1 year ago

Reply from Sunnova

Hello Jody. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Mar. 11th, 2025

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Sunshine

They made it all so easy from day one everybody helped with every step of the way

1 year ago

Reply from Sunnova

Hello Sunshine, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 5th, 2025

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Mary Walston

Reliable, swift, courteous, knowledgeable, all around a really good experience. Thank you.

1 year ago

Reply from Sunnova

Hello Mary. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 4th, 2025

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Karen Marusa

The guys show up on time, they’re very polite, and they fix the thing the right way

1 year ago

Reply from Sunnova

Greetings Karen. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Feb. 25th, 2025

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Bridges “Get Organized” Conner

They did a great job of working in the background and pushing everything through.

1 year ago

Reply from Sunnova

Hello Bridges. We appreciate your review and the time you took to share your experience. We hope our services keep exceeding your expectations.

Feb. 19th, 2025

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Carl Eilo

The two tensions were professional, thorough, and performed the modifications quickly.

1 year ago

Reply from Sunnova

Thank you, Carl! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 14th, 2025

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Donald Coulson

Very easy to deal with and they are very upfront. Answered all my questions with detail

1 year ago

Reply from Sunnova

Thank you, Donald! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 14th, 2025

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Lawrence Moya

Install was great fast they cleaned up after and showed and explained the whole thing

1 year ago

Reply from Sunnova

Hi Lawrence, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Feb. 10th, 2025

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Amy P

Installation looks great, but still waiting on inspection so not sure how they run yet

1 year ago

Reply from Sunnova

Thank you, Amy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Nwanze Paul

Everything about the company is great. The personnel and their professionalism is top notch.

1 year ago

Reply from Sunnova

Thank you, Nwanze! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Bruce Brandt

The installation took a while to complete. It was easy enough but should be explained to the customer before hand.

1 year ago

Reply from Sunnova

Greetings Bruce. Thank you for the 4-star rating regarding our service. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We are here to help!

Jan. 27th, 2025

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Tara Stella

Very satisfied with service! Went above any beyond providing good customer service!

1 year ago

Reply from Sunnova

Hi Tara, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jan. 23rd, 2025

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Pascual Mendez

Loved how quick and smooth everything went. the 25 years lease is the best way to go

1 year ago

Reply from Sunnova

Thank you, Pascual Mendez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jan. 14th, 2025

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Richard Kauffman

One thing that I love the best there was no high pressure. The installers did a very neat job.

1 year ago

Reply from Sunnova

Thank you, Richard! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 13th, 2025

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Mike con

Trying to figure out the app showing what I used, make, looks like it’s going to cost me more than I was told Depressing

1 year ago

Reply from Sunnova

Thank you, Mike. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jan. 2nd, 2025

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Rahmon Burton

They guys that came out were awesome, super nice…and handled all of my issues. Great company to work with.

1 year ago

Reply from Sunnova

Hello Rahmon, thank you for your review. We appreciate your feedback. We hope our services exceed your expectations.

Jan. 2nd, 2025

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Mike Mase

Great service ! Quick install! Would highly recommend to anyone considering solar

1 year ago

Reply from Sunnova

Hello Mike. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2024

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