Sunnova: Read 6,314 User Reviews From Real Homeowners

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John Kosciw Windsor Locks, CT

Great people to deal with, once our panels were on getting that 0 dollar bill from eversource felt so good

2 years ago

Reply from Sunnova

Hi John Kosciw! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

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NICK KING Blue Ridge, VA

Called me in advance and set up a time, worked with me to make that work, and showed up on schedule.

2 years ago

Reply from Sunnova

Hello Nick King, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 22nd, 2023

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Kenneth Bluefield, WV

Very knowledgeable and courteous technicians. Answered all my questions without hesitation. Excellent crew.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Kenneth! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 19th, 2023

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George Sanders Gardena, CA

The repair was handled promptly, efficiently, and with a very friendly attitude. I would certainly recommend them.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, George Sanders! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 19th, 2023

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Chris Waters Elloree, SC

My repair was simple and easy. The technician even ran a new internet cable for me. Very friendly guy.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Chris Waters! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DM*

May. 17th, 2023

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James Missad Wayland, MI

Sunnova came out to replace parts on recall. They were on time, very knowlegble, and replaced the parts.

2 years ago

Reply from Sunnova

Hello James Missad, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

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Eddie Lai Las Vegas, NV

The inverter went out and exchanged three times. This last time, the tech left without reprogramming anything and I ended up spending time over the phone with customer service… still waiting …. Pos of company like Elevation solar

2 years ago

Reply from Sunnova

Hi Eddie Lai, in order to help resolve your concerns we will need a system ID or the case number, as well as a phone number. *CJ*

May. 8th, 2023

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Janeen Campbell Menifee, CA

Friendly knowledgeable personnel. Work done efficiently and within the time frame that was stated at the start.

2 years ago

Reply from Sunnova

Thank you, Janeen Campbell! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *CJ

May. 8th, 2023

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Brandon Hertzog Lebanon, PA

It was a breeze working with a Sunnova agent and love being able to monitor my system production from my phone!

2 years ago

Reply from Sunnova

Thank you for your note, Brandon Hertzog. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! ~AG

May. 2nd, 2023

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David Israel

Simply the BEST! I am really impressed with the service provided by the 3 technicians who came to my house 1st time.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, David Israel! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

May. 2nd, 2023

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StourysReef

Very professional and great overall work! Looking forward to the planet friendly new saving of electricity.

2 years ago

Reply from Sunnova

Hello StourysReef, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 1st, 2023

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twr108

The efficiency of the installation. I did not have a billing cycle yet, so I am unaware of many aspects of this.

2 years ago

Reply from Sunnova

Hi twr108! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 1st, 2023

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Sophia maitlandewart New York, NY

Excellent customer service. They get the job done in the time stated. I highly recommend to everyone

2 years ago

Reply from Sunnova

Hi Sophia maitlandewart! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 1st, 2023

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Eshilling Saint Marys, PA

They were very polite and efficient, explained what they were doing and let me know the results when they were finished

2 years ago

Reply from Sunnova

Thank you, Eshilling! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 1st, 2023

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Robert Garcia

Prompt, efficient and great results. Always confirmed the install process via text and email. You guys rock!

2 years ago

Reply from Sunnova

Thank you, Robert Garcia! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Apr. 28th, 2023

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Joshua Newswanger MA

The process to get solar was very smooth! Everyone was very helpful and all my questions were answered.

2 years ago

Reply from Sunnova

Hello Joshua Newswanger, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Apr. 28th, 2023

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robert kennington Tobaccoville, NC

They keep informed step by step what was next to expect during the installation ,inspection and up and running .

2 years ago

Reply from Sunnova

Hello Robert Kennington, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *JA*

Apr. 27th, 2023

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Thomas Coffey Toms River, NJ

Good financing terms, effective customer service and zero problems with the panels during my first year.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Thomas Coffey! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

Apr. 27th, 2023

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Alina .Rionda

I like very much that when I have a problem, they come to fix it in no time Even months after installation.

2 years ago Edited April 19, 2023

Reply from Sunnova

Thank you for your message, Alina.Rionda. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *NR*

Apr. 19th, 2023

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Anjo Martinez Costa Mesa, CA

Excellent customer service and kept me up to date during the process of installation and Edison approval.

2 years ago

Reply from Sunnova

Hi Anjo Martinez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

Apr. 19th, 2023

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Lisa Fornaciari Westerly, RI

New to solar and in the short time we have been turned on and producing, we are extremely pleased with the outcome

2 years ago Edited May 2, 2023

Reply from Sunnova

Hello Lisa Fornaciari, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Apr. 13th, 2023

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Dan Lavoie Belle Vernon, PA

Everything was simple and there was no issues from when I considered it to when it was all installed and good.

2 years ago Edited May 24, 2023

Reply from Sunnova

Hi Dan Lavoie! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

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Lawrence Jones Carnegie, PA

Presentation and streamlined process, thorough communication and of course professional installation

2 years ago

Reply from Sunnova

Thank you, Lawrence! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! IE

Apr. 5th, 2023

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Nifran Kamuludin

This been one of the worst experience. This company operate like amateur. Hole in my ceiling and wall over a month with no resolution. Half the time the panels do not work and no one can say why. Please stay away from this company, there are so many better to choose from.

2 years ago

Reply from Sunnova

Hello Nifran, thank you for bringing this to our attention. Can you please send us a to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you *LN*

Apr. 4th, 2023

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Rob Shoff Dover, PA

Installation was quick and appears to be done with pride. Area clean up could have been better in garage around electric panel and driveway.

2 years ago

Reply from Sunnova

Hello Rob Shoff, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! IE

Apr. 3rd, 2023

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Kenneth Linkish Canonsburg, PA

Trinity sales was an amazing. Trinity service dropped the ball setting up everything so many times. I had to make multiple calls myself to fix their errors.

2 years ago

Reply from Sunnova

Hello Kenneth Linkish, we apologize for the inconvenience. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Mar. 24th, 2023

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Avery Anderson Dallas, TX

Thus far the relationship has been great. The staff is very knowledgeable and they offer great products.

2 years ago

Reply from Sunnova

Hello Avery Anderson, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Mar. 23rd, 2023

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Prof. Carlos Bonefont

It’s an excellent company that provides good quality service. It’s a brand that you can trust as a client.

2 years ago Edited March 20, 2023

Reply from Sunnova

Hello, Prof. Carlos Bonefont, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 21st, 2023

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Garry Garner Hockley, TX

We purchased our system, Sunnyvale kept us informed thru the process of getting our system up and running

2 years ago

Reply from Sunnova

Hello Garry Garner, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 21st, 2023

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Chris B East Providence, RI

I really appreciated the constant contact during the entire process. The app always made me aware of the next step

2 years ago

Reply from Sunnova

Hello Chris B, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP*

Mar. 21st, 2023

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carmen Colon Orlando, FL

Service has been pretty good so far, but I don't understand why it sometimes with sun out, the battery doesn't completely charge.

2 years ago

Reply from Sunnova

Hi Carmen Colon! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CJ*

Mar. 13th, 2023

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Janet Love

It was much better then I expected. The panels looks great on top of my roof. Not big and ugly looking. Thanks

2 years ago

Reply from Sunnova

Hello Janet Love, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Mar. 9th, 2023

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colleen kucirka

They have saved me at least 1000.00 in my electric bill i a year, which has helped me catch up on other bills.

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you for your message, Colleen Kucirka. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *DM*

Mar. 2nd, 2023

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Colin Painter

The only thing I diss like is the nails coming out in my attic other than that you guys did a great job and I would recommend you guys to anyone

2 years ago

Reply from Sunnova

Hello Colin Painter, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. HV

Feb. 28th, 2023

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Jose Batista

I like the uncomplicated process of adquisition of a reliable solar energy system, also the expert technical support.

2 years ago

Reply from Sunnova

Hi Jose Batista! We appreciate your feedback. Thank you for being part of the Sunnova Family! *EO*

Feb. 21st, 2023

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Mei Lee Boston, MA

We used Trinity Solar to install the solar panels and the roof started to leak after the installation. They also didn’t even had our information in their system after the installation so we couldn’t pay our bill for the panels. We had a overall poor experience with the installation, customer service, and support service.

2 years ago

Reply from Sunnova

Hello Mei Lee, we will like to help. Could you send us your system ID and a phone number where we can reach you at?*EO*

Feb. 16th, 2023

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Bill Kelly Palm Desert, CA

We have had our solar panels for several months now and are enjoying the lower Edison bills. The panels appear to be working as they should.

2 years ago

Reply from Sunnova

Thank you,Bill Kelly

Hello Bill Kelly , We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! HV

Feb. 15th, 2023

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CR R

Not easy to get customer service or home visits. Looks like you don’t have the adecuate amount of personnel to take care of clients

2 years ago Edited August 1, 2024

Reply from Sunnova

Hi CR R ! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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John Cicos Fort Lauderdale, FL

Great value so far. Installation had some hiccups, but all issues were resolved in a timely manner by the contractor.

2 years ago

Reply from Sunnova

Hi John Cicos ! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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John K. Detroit, MI

Nice, knowledgeable workers. They fixed the problems while keeping a smile on all of our faces. Thank you!!

2 years ago

Reply from Sunnova

Robert Cairns

Hi John K.! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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Chris Butler TX

Installation went terrifically. I thought I would get a follow up from sales explaining what to do next. Still no call.

2 years ago

Reply from Sunnova

Hello Chris Butler, we would like to help. Could you send your system ID and a phone number to resolutions@sunnova.com ?*DMS*

Feb. 8th, 2023

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jack white Port Deposit, MD

My system has only been turned on for 3 weeks , so far no problems ,ask me at a later date to rate my system

2 years ago

Reply from Sunnova

Hi jack white! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Feb. 6th, 2023

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gayle skinner

The lack of communication. The overall time frame from start to finish. The information on what to do after installation. All of which are terrible to us and if I did it again, I would not have used them

2 years ago

Reply from Sunnova

Hello gayle skinner, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? *DMS*

Feb. 6th, 2023

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Philip Bartrum Pawtucket, RI

Insulation was great. But customer service has been terrible no body calls us back. We are still waiting for someone to explain what we need to do to set up our account with the app so we can monitor are system.

3 years ago Edited February 1, 2023

Reply from Sunnova

Hello Philip Bartrum, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Please know that we take this matter seriously and look forward resolving this for you. ^JE

Feb. 8th, 2023

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Gabriel Lopez

Will likely recommend the purchase of solar panels because of the efficiency that brings and the safety it brings to your appliances

3 years ago

Reply from Sunnova

Hi Gabriel Lopez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Jan. 30th, 2023

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Beth Chase Bloomfield, CT

All employees from Sales to Customer Service to Installers were professional, courteous and friendly.

3 years ago

Reply from Sunnova

Thank you, Beth Chase! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Jan. 30th, 2023

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Robert Parris Newington, CT

Still paying 750 / month in electric bills. I have a house that is less than 1500 sq ft. This may be an NG problem, but isn’t solar supposed to reduce electrical costs? That’s what I was told anyways.

3 years ago

Reply from Sunnova

Hello Robert Parris, thank you for bringing this to our attention. Can you please email us at resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DMS*

Jan. 26th, 2023

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Gary Arterburn Pekin, IL

Everything was explained and the install crew was very professional and personable. I highly recommend them.

3 years ago

Reply from Sunnova

Hi Gary Arterburn! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Jan. 3rd, 2023

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Derrick Brantley Harker Heights, TX

Friendly and professional service. The sales representative had some of major questions me and wife wanted to know

3 years ago

Reply from Sunnova

Thank you, Derrick Brantley! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Dec. 19th, 2022

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Susan Lori WA

They did what they said they would do. No delays, no excuses, was informed during the whole process.

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Susan Lori! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DMS*

Dec. 19th, 2022

Sunnova Reviews