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Sunnova Reviews

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9.6

Overall Score

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Nelson Mohr Bakersfield, CA

Honest service at a fair price. Peace of mind.

4 years ago

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Reply from Sunnova

Good morning Nelson, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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star star star star star

Lee Ann Spence

Excellent performance and customer service.

4 years ago

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Reply from Sunnova

Good morning Lee Ann Spence, thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 18th, 2020

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star star star star star

Gary Zellers

Everything was done on time and it was a very neat job.

4 years ago

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Reply from Sunnova

Good morning Gary Zellers, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 18th, 2020

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star star star star star

Valerie Diehl Shiloh, PA

Very professional workers and staff, timely install

4 years ago

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Reply from Sunnova

Thank you, Valerie Diehl! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family!^OA

May. 1st, 2020

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star star star star star

Jose Carlos Houston, TX

because is very good service and take care on all system

4 years ago

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Reply from Sunnova

Good morning Jose Carlos, Thank you for your 5 star review and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Kaen Fort Worth, TX

Diligent workers and kind, courteous sales staff.

4 years ago

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Reply from Sunnova

Good morning Kaen, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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star star star star star

Susan Russell

They worked hard to meet our special energy needs.

4 years ago

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Reply from Sunnova

Good morning Susan, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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star star star star star

Maria

Salesperson was personable and knowledgeable

4 years ago

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Reply from Sunnova

Good morning Maria, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

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star star star star star

Al Goldsmith

Efficient and delivered on what they promised

4 years ago

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Reply from Sunnova

Good afternoon Al, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 4th, 2020

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Alfonso Clark

Andrew the sales rep was very respectful knowledgeable And very professional

4 years ago

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Reply from Sunnova

Hello Alfonso Clark, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 26th, 2020

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Al

Very friendly, kept me informed for the entire process

4 years ago

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Reply from Sunnova

Hello Al, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 26th, 2020

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Joanne newcomb

Customer Review Video

4 years ago

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Reply from Sunnova

Hello Joanne, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Feb. 26th, 2020

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David Vega

They were great when I was setting up to buy something, support since purchase stinks.

4 years ago

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Reply from Sunnova

Hello David Vega, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Feb. 15th, 2020

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star star star star star

Mary Tessaro

Great communication & explanations. No cost to me.

4 years ago

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Reply from Sunnova

Hello Mary Tessaro we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Jul. 14th, 2020

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star star star star star

Alona McFarland

because of savings and all is working out

4 years ago

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Reply from Sunnova

Good morning Alona, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Alfa164s Philadelphia, PA

Great Customer brand. Awesome tech service

4 years ago Edited January 10, 2024

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Reply from Sunnova

Good morning Alfa164s, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Valerie Sculthorpe

Easy to deal with. Smooth transaction. Great customer service.

4 years ago

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Reply from Sunnova

Good morning Valerie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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star star star star star

Stanley Chapman

Very professional everything was done well

4 years ago

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Reply from Sunnova

Good morning Stanley, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Dawn and Tom Curtin

We're new customers and only have one month of service to base any comment on.

4 years ago

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Reply from Sunnova

Good morning Dawn and Tom Curtin, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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star star star star star

Eligio Crespo jr

Install was great was up before the time they told me

4 years ago

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Reply from Sunnova

Good morning Eligio, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Lola

Set up was quick and neat. So far so good.

4 years ago

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Reply from Sunnova

Good morning Lola, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Shon T

They were very professional ontime and hassle free

4 years ago

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Reply from Sunnova

Good morning Shon T, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Scott Hubert

The install contractors left metal clips, trash and roofing nails all over my driveway causing a flat tire on one of my vehicles

4 years ago

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Reply from Sunnova

Good morning Scott, Thank you for bringing this to our attention. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Orlando Uribe

They provided excellent service. They were very flexible with us. Good folks.

4 years ago

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Reply from Sunnova

Good morning Orlando, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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star star star star star

Lou s.

Everything went smoothly from sale to installation.

4 years ago

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Reply from Sunnova

Good morning Louis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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star star star star star

Mauricio Morales

Excellent service on time smooth process

4 years ago

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Reply from Sunnova

Good morning Mauricio, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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star star star star star

Mike Smith

This is a great company. I trust our sales person.

4 years ago

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Reply from Sunnova

Hello Mike, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Blamasee Sarnor

They treat people well and explain in details.

4 years ago

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Reply from Sunnova

Hello Blamasee, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Susan Turner

They did a good job installing my solars and explained everything to me

4 years ago

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Reply from Sunnova

Hello Susan Turner, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Jan. 8th, 2020

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star star star star star

Efrain Santiago

Good service and comunication. All crew members are A +.

4 years ago

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Reply from Sunnova

Hello Efrain! We aim to provide the best customer experience. We appreciate the positive feedback!*MV

Dec. 10th, 2020

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Glenn Schoen

Had other panels before Sunnova added more.When finished they turned on their panels but not the others.

4 years ago

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Reply from Sunnova

Hello Glenn Schoen, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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star star star star star

John McErlain

They were always keeping my best interests as a priority.

4 years ago

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Reply from Sunnova

Hello John, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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star star star star star

Edward Meyer

From start to finish, all professionally done

4 years ago

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Reply from Sunnova

Hello Edward, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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star star star star star

Lyle Nielsen

Great so far customer service has been outstanding

4 years ago

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Reply from Sunnova

Hello Lyle, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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star star star star star

Ken McClenithan

Very professional very quick to install and explain

4 years ago

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Reply from Sunnova

Hello Ken, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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star star star star star

Jos' Agosto Vista, CA

Great company and excellent customer service

4 years ago

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Reply from Sunnova

Good Morning Jo's, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Gail Franklin West Haven, CT

Miscommunication in the beginning with appointments but resolved immediately.

4 years ago

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Reply from Sunnova

Good Morning Nelson, Thank you for your feedback and Welcome to the Sunnova Family! ^M

Dec. 31st, 2019

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star star star star star

Gail Murphy Gardner, MA

Professional and quick response toquestions

4 years ago

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Reply from Sunnova

Good Morning Gail, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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star star star star star

Nelson Carvalho

Because they are supporting and care about the customer

4 years ago

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Reply from Sunnova

Good Morning Nelson, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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star star star star star

Kathy wong Jamaica, NY

They provide a good job ,The service is great,

4 years ago

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Reply from Sunnova

Hello @Kathy Wong, Thank you so much for the 5- start rating. We aim to provide the best customer experience. *MV

Dec. 17th, 2020

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star star star star star

Debbie

I called about a problem, and they were here the next day.

4 years ago

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Reply from Sunnova

Good Morning Debbie, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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star star star star star

Florence Gambino

Very seamless operation--very cooperative and informative

5 years ago

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Reply from Sunnova

Good Morning Florence, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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star star star star star

Anika B Ethila

Good commitment, customer service, good products

5 years ago

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Reply from Sunnova

Good Morning Anika, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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star star star star star_border

Galen J. Norman

They've met all my expectations with service and production.

5 years ago

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Reply from Sunnova

Good Morning Galen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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star star star star star

Fernando Guerra

because i seen my bill and I was pleased with it

5 years ago

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Reply from Sunnova

Good Morning Fernando, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Margaret

Excellent service and support system to meet the need of customers

5 years ago

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Reply from Sunnova

Good Morning Margaret, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Claude Goguen

Process took too long. We had the panels on the roof in August didn't get turned on until October

5 years ago

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Reply from Sunnova

Hello Claude Goguen , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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star star star star star

Bev Surprise, AZ

They communicate very wrll, kept us updated.

5 years ago

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Reply from Sunnova

Hello Bev , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Steven Schaffer

Customer service not always prompt in replying. Phone lines are almost always on hold

5 years ago

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Reply from Sunnova

Good Morning Steven, Thank you for bringing this to our attention. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Julio adorno

poor customer service and no support. Try to reach then and I'm still waiting for them to contact myself to try to fix all the issues that i have

5 years ago

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Reply from Sunnova

Good Morning Julio, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019