Sunnova: Read 6,313 User Reviews From Real Homeowners

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Willie Lugo

I am very pleased with sunnova and the system works excellently. It's good to know that I can count on them.

2 years ago Edited May 25, 2023

Reply from Sunnova

Hello Willie Lugo, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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herbert petree

I like the pannels but it hard too find a company on Guam too take care of problems that may occur. But the pannels due save us money each month. Thank you.

2 years ago

Reply from Sunnova

Hi, Herbert Petree! We appreciate your feedback. Thank you for being part of the Sunnova family! *PL*

May. 25th, 2023

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Antonio melendez

The equipment is of very good quality and very functional and convenient. The technicians only took 2 days to do all the work.

2 years ago Edited May 30, 2023

Reply from Sunnova

Hi Antonio! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Kennys Ayala Manchester, NH

I like the system , but need to be thinking on a gauge to now % of baterie power when not internet at all.

2 years ago

Reply from Sunnova

Hi, Kennys Ayala! We appreciate your feedback. Thank you for being part of the Sunnova family! *PL*

May. 25th, 2023

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Edwin Hernandez LA

Excelent service. Im happy with my solar sistem it fits my needs just how the oral orientation that was given to me.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *AM*

May. 25th, 2023

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Raquel Rivera Román

Excellent service I have no complaints I recommend them 100% they always keep me informed of everything.

2 years ago Edited May 25, 2023

Reply from Sunnova

Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *AM*

May. 25th, 2023

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Alexia Llavona

Very satisfied with the equipment, service of it. Excellent Customer Service. Problem solving is faster than expected.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *AM*

May. 25th, 2023

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Guaribo ER

I have 5 years with the solar system with no situations, no damages, and still love it. Wish to back in time to ask for two batteries instead of one.

2 years ago

Reply from Sunnova

Hello Guaribo ER, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 26th, 2023

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Gene Pittack Easton, PA

All good, Renu was great on the install and excellent and efficient system topped off with an excellent power supplier!

2 years ago

Reply from Sunnova

Hello Gene, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

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armando pallares Tustin, CA

So far the system is working good I would appreciate if they come one’s a year to clean it up just to avoid any problems with it

2 years ago

Reply from Sunnova

Hello Armando Pallares! Thank you for bringing this to our attention. Can you please send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you again. *DM*

May. 25th, 2023

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Earl Hayes

The solar panel installation was great. The service is awesome. My wife and I are happy that we chose Sunnova.

2 years ago

Reply from Sunnova

Thank you for sharing your expereince, we're honored that both you and your wife are happy with our company. Should an issue ever arrise, please do contact us at 866.786.6682 or email us at customerservice@sunnova.com. *DM*

May. 25th, 2023

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Terri Ketchum Lodi, CA

Highly recommend this company low stress to purchase and very informative. We are extremely happy with our purchase.

2 years ago

Reply from Sunnova

Thank you, Terri Ketchum! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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cheri cubero Whittier, CA

Easy to understand good quality company. Definitely have a wonderful sales team that know the product, Tyler M.

2 years ago

Reply from Sunnova

Hello cheri cubero, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

May. 25th, 2023

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Eddie Lopez Riverside, CA

I would highly recommend sonnova solar Best in class customer service as well as service in general

2 years ago

Reply from Sunnova

Thank you, Eddie! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *MG*

May. 25th, 2023

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Rocky Arnold San Carlos, CA

Wonderful people and service. Always kept their promises and the products gave functioned excellently.

2 years ago

Reply from Sunnova

Hello Rocky Arnold, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *JA*

May. 25th, 2023

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Kevin Behm Warwick, RI

Very friendly and informative people working for company. Can't wait to save money with solar from Sunnova.

2 years ago Edited May 24, 2023

Reply from Sunnova

Hello Kevin Mehm, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *JA*

May. 25th, 2023

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John Kosciw Windsor Locks, CT

Great people to deal with, once our panels were on getting that 0 dollar bill from eversource felt so good

2 years ago

Reply from Sunnova

Hi John Kosciw! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

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NICK KING Blue Ridge, VA

Called me in advance and set up a time, worked with me to make that work, and showed up on schedule.

2 years ago

Reply from Sunnova

Hello Nick King, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 22nd, 2023

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Kenneth Bluefield, WV

Very knowledgeable and courteous technicians. Answered all my questions without hesitation. Excellent crew.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Kenneth! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 19th, 2023

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George Sanders Gardena, CA

The repair was handled promptly, efficiently, and with a very friendly attitude. I would certainly recommend them.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, George Sanders! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 19th, 2023

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Chris Waters Elloree, SC

My repair was simple and easy. The technician even ran a new internet cable for me. Very friendly guy.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Chris Waters! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DM*

May. 17th, 2023

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James Missad Wayland, MI

Sunnova came out to replace parts on recall. They were on time, very knowlegble, and replaced the parts.

2 years ago

Reply from Sunnova

Hello James Missad, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 15th, 2023

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Eddie Lai Las Vegas, NV

The inverter went out and exchanged three times. This last time, the tech left without reprogramming anything and I ended up spending time over the phone with customer service… still waiting …. Pos of company like Elevation solar

2 years ago

Reply from Sunnova

Hi Eddie Lai, in order to help resolve your concerns we will need a system ID or the case number, as well as a phone number. *CJ*

May. 8th, 2023

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Janeen Campbell Menifee, CA

Friendly knowledgeable personnel. Work done efficiently and within the time frame that was stated at the start.

2 years ago

Reply from Sunnova

Thank you, Janeen Campbell! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *CJ

May. 8th, 2023

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Brandon Hertzog Lebanon, PA

It was a breeze working with a Sunnova agent and love being able to monitor my system production from my phone!

2 years ago

Reply from Sunnova

Thank you for your note, Brandon Hertzog. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! ~AG

May. 2nd, 2023

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David Israel

Simply the BEST! I am really impressed with the service provided by the 3 technicians who came to my house 1st time.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, David Israel! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

May. 2nd, 2023

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StourysReef

Very professional and great overall work! Looking forward to the planet friendly new saving of electricity.

2 years ago

Reply from Sunnova

Hello StourysReef, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 1st, 2023

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twr108

The efficiency of the installation. I did not have a billing cycle yet, so I am unaware of many aspects of this.

2 years ago

Reply from Sunnova

Hi twr108! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 1st, 2023

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Sophia maitlandewart New York, NY

Excellent customer service. They get the job done in the time stated. I highly recommend to everyone

2 years ago

Reply from Sunnova

Hi Sophia maitlandewart! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 1st, 2023

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Eshilling Saint Marys, PA

They were very polite and efficient, explained what they were doing and let me know the results when they were finished

2 years ago

Reply from Sunnova

Thank you, Eshilling! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 1st, 2023

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Robert Garcia

Prompt, efficient and great results. Always confirmed the install process via text and email. You guys rock!

2 years ago

Reply from Sunnova

Thank you, Robert Garcia! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Apr. 28th, 2023

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Joshua Newswanger MA

The process to get solar was very smooth! Everyone was very helpful and all my questions were answered.

2 years ago

Reply from Sunnova

Hello Joshua Newswanger, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Apr. 28th, 2023

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robert kennington Tobaccoville, NC

They keep informed step by step what was next to expect during the installation ,inspection and up and running .

2 years ago

Reply from Sunnova

Hello Robert Kennington, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *JA*

Apr. 27th, 2023

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Thomas Coffey Toms River, NJ

Good financing terms, effective customer service and zero problems with the panels during my first year.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Thomas Coffey! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

Apr. 27th, 2023

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Alina .Rionda

I like very much that when I have a problem, they come to fix it in no time Even months after installation.

2 years ago Edited April 19, 2023

Reply from Sunnova

Thank you for your message, Alina.Rionda. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *NR*

Apr. 19th, 2023

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Anjo Martinez Costa Mesa, CA

Excellent customer service and kept me up to date during the process of installation and Edison approval.

2 years ago

Reply from Sunnova

Hi Anjo Martinez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

Apr. 19th, 2023

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Lisa Fornaciari Westerly, RI

New to solar and in the short time we have been turned on and producing, we are extremely pleased with the outcome

2 years ago Edited May 2, 2023

Reply from Sunnova

Hello Lisa Fornaciari, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Apr. 13th, 2023

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Dan Lavoie Belle Vernon, PA

Everything was simple and there was no issues from when I considered it to when it was all installed and good.

2 years ago Edited May 24, 2023

Reply from Sunnova

Hi Dan Lavoie! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

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Lawrence Jones Carnegie, PA

Presentation and streamlined process, thorough communication and of course professional installation

2 years ago

Reply from Sunnova

Thank you, Lawrence! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! IE

Apr. 5th, 2023

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Nifran Kamuludin

This been one of the worst experience. This company operate like amateur. Hole in my ceiling and wall over a month with no resolution. Half the time the panels do not work and no one can say why. Please stay away from this company, there are so many better to choose from.

2 years ago

Reply from Sunnova

Hello Nifran, thank you for bringing this to our attention. Can you please send us a to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you *LN*

Apr. 4th, 2023

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Rob Shoff Dover, PA

Installation was quick and appears to be done with pride. Area clean up could have been better in garage around electric panel and driveway.

2 years ago

Reply from Sunnova

Hello Rob Shoff, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! IE

Apr. 3rd, 2023

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Kenneth Linkish Canonsburg, PA

Trinity sales was an amazing. Trinity service dropped the ball setting up everything so many times. I had to make multiple calls myself to fix their errors.

2 years ago

Reply from Sunnova

Hello Kenneth Linkish, we apologize for the inconvenience. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Mar. 24th, 2023

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Avery Anderson Dallas, TX

Thus far the relationship has been great. The staff is very knowledgeable and they offer great products.

2 years ago

Reply from Sunnova

Hello Avery Anderson, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Mar. 23rd, 2023

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Prof. Carlos Bonefont

It’s an excellent company that provides good quality service. It’s a brand that you can trust as a client.

2 years ago Edited March 20, 2023

Reply from Sunnova

Hello, Prof. Carlos Bonefont, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 21st, 2023

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Garry Garner Hockley, TX

We purchased our system, Sunnyvale kept us informed thru the process of getting our system up and running

2 years ago

Reply from Sunnova

Hello Garry Garner, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 21st, 2023

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Chris B East Providence, RI

I really appreciated the constant contact during the entire process. The app always made me aware of the next step

2 years ago

Reply from Sunnova

Hello Chris B, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP*

Mar. 21st, 2023

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carmen Colon Orlando, FL

Service has been pretty good so far, but I don't understand why it sometimes with sun out, the battery doesn't completely charge.

2 years ago

Reply from Sunnova

Hi Carmen Colon! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CJ*

Mar. 13th, 2023

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Janet Love

It was much better then I expected. The panels looks great on top of my roof. Not big and ugly looking. Thanks

2 years ago

Reply from Sunnova

Hello Janet Love, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Mar. 9th, 2023

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colleen kucirka

They have saved me at least 1000.00 in my electric bill i a year, which has helped me catch up on other bills.

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you for your message, Colleen Kucirka. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *DM*

Mar. 2nd, 2023

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Colin Painter

The only thing I diss like is the nails coming out in my attic other than that you guys did a great job and I would recommend you guys to anyone

2 years ago

Reply from Sunnova

Hello Colin Painter, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. HV

Feb. 28th, 2023

Sunnova Reviews