Sunnova: Read 6,315 User Reviews From Real Homeowners

star star star star star

Pete Dragon

We were impressed with the two young men who came here. They were courtyous, hard working, and polite.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Pete Dragon!
We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

star star_border star_border star_border star_border

Macharr Heisel New Haven, MO

I dont own the house or this system anymore....for 9 months now. Not sure why I am still getting contacted or why you worked on the system.....contacted by the new owners....and still sent ME the review link...get your information organized

2 years ago

Reply from Sunnova

Hello Macharr Heisel,
Thank you for bringing this to our attention. Can you please send us an email at customerservice@sunnova.com with a phone number where we can reach you? We'll look into this right away.

Jun. 27th, 2023

star star star star star_border

Dianne Lorento Minneapolis, MN

They showed up on time really seemed to know what they were doing & explained things to my about my own system that I never knew

2 years ago

Reply from Sunnova

Thank you for your message, Dianne Lorento.
We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jun. 27th, 2023

star star_border star_border star_border star_border

Mike Anderson Tucson, AZ

I’ve had the system less than 2 years and all 3 inverters have had to be replaced. Go with Fronius. The service network is horrible. They don’t show for appointments and if they do show, the work isn’t always complete and I need to have additional service appointments even though they say they are fine. I’d rather pay for electricity.

2 years ago

Reply from Sunnova

Hello Mike Anderson,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number for the customer or a system ID. Please know that we take this matter seriously and look forward to resolving it for you.

Jun. 27th, 2023

star star star star star_border

David Rochester, MN

Great experience with sunnova. Communication and expertise was very helpful. I would recommend sunnova to family and friends.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, David! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

star star star star star

Grace Ouattara Attleboro, MA

The process was straight forward. I was updated on the progress of the solar project and it was on schedule.

2 years ago

Reply from Sunnova

Hello Grace Ouattara,
We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jun. 27th, 2023

star star star star star

Tina Adams Whitinsville, MA

Everything went fast. I wasn't constantly harassed by them, which was good. Very good company to deal with.

2 years ago

Reply from Sunnova

Thank you, Tina Adams!
We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jun. 27th, 2023

star star star star star_border

Shuai Wu Waltham, MA

The whole process went very well. Except the documentation approval took a little bit time, the e contractor did almost everything for me.

2 years ago

Reply from Sunnova

Hi Shuai! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

star star star star star

Sonia Corbin Jewett City, CT

Sunnova and Ion Solar Pros have been amazing! We love our solar panels and love watching our savings even more!

2 years ago

Reply from Sunnova

Hi Sonia! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

star star_border star_border star_border star_border

Brad Perna

Horrible experience. Over 6 months since install started and still no solar. No communication and no help, the financing bills are coming in so im paying for a system that doesn't work and no idea when it will work. Very much regret the decision to go with sunnova

2 years ago

Reply from Sunnova

Hello Brad Perna, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? - Loamy P.

Jun. 16th, 2023

star star star star star_border

Barth House Middletown, RI

Good company, did take a few calls to get the one panel that wasn’t working for them to repair it. The system was only two weeks old.

2 years ago

Reply from Sunnova

Hello Barth House! Thank you for the kind words. We apologize for the delay in response and appreciate your patience throughout the experience. *Dionnce M.*

Jun. 15th, 2023

star star star star star

Kelly Ryan Athol, MA

Top notch outfit. Everything as promised. Profesional, knowlegable, and timely. No question unanswered.

2 years ago

Reply from Sunnova

Hi Kelly Ryan! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

star star star star star

Jose Conde

Reliability. If I had known that using renewable energy was great, years ago I would have set up the system.

2 years ago Edited June 13, 2023

Reply from Sunnova

Hi Jose Conde! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 13th, 2023

star star star star star

James Engling Vallejo, CA

I like the system and the warranty. The system was expensive, but the benefits outweighed the cost for my family.

2 years ago

Reply from Sunnova

Hi James Engling! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

star star star star star

Jorge Castro

EXCELLENT COMPANY. THEY DELIVER THE BEST SERVICE AND RESPONSE. ALSO, THE INSTALL THE BEST QUALITY EQUIPMENT.

2 years ago

Reply from Sunnova

Hi Jorge Castro! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

star star star star star_border

Eric Perez Quail Valley, CA

I have been pleased with the quality and service I have recieved and would highly recommend it to anyone looking to install solar.

2 years ago

Reply from Sunnova

Hi Eric Perez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

star star star star star

Ranell Krebbs Reedley, CA

Extremely satisfied with the quality of the solar panels and solar battery would recommend to anybody to use sunnova

2 years ago Edited September 12, 2023

Reply from Sunnova

Thank you, Ranell! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

star star star star star

Jaime Rivera

I like the company because they allways responds my issues and solve the situations in a timely basis.

2 years ago Edited September 15, 2023

Reply from Sunnova

Hello, Jaime Rivera. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 20th, 2023

star star star star star

Susana Hall Lebanon, NH

Have been extremely satisfied with Sonova from my initial engagement with sales to getting my system on line.

2 years ago

Reply from Sunnova

Hi Susana Hall! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

star star star star star

Bill White Southbridge, MA

Although I am currently not live with my utility company yet, Sunnova service has been exceptional and professional

2 years ago

Reply from Sunnova

Hi Billie White! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

star star star star star

Mary Jane Collett New York, NY

The entire operation from sales to installation was seamless. Professional and focused on me. The customer

2 years ago

Reply from Sunnova

Hi Mary Jane Collett! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

star star star star star

Ram Maharaj Linden, NJ

Great choice. I had discussions with other solar companies. But I felt very comfortable with Sunnova. No regrets

2 years ago

Reply from Sunnova

Hi Ram Maharaj! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

star star star star star_border

David Gouldner Hubert, NC

I like that my system finally works. We were paying $252 a month for the system and it just didn't work. Sunnova got it up and running.

2 years ago

Reply from Sunnova

Hi David Gouldner! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

star star star star star

Linda

Very please and with services and products. Looking forward to seeing savings and supporting energy efficient world.

2 years ago

Reply from Sunnova

Hi Linda! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 13th, 2023

star star star star star

Jay Le Air Rialto, CA

I am 100% impressed, and happy with my panels, and service, so far....the best investment I ever made.

2 years ago

Reply from Sunnova

Hi Jay Le Air! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

star star star star star

Luann Marie Sauls

I haven't had any issues since signing up with your company so I am happy to say I am a happy camper.

2 years ago

Reply from Sunnova

Hello Luann Marie Sauls, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jun. 13th, 2023

star star star star star

Christopher Rivera

Excellent service and attention. Sunnova has given me much con fence that I made a correct decision.

2 years ago

Reply from Sunnova

Hello Christopher Rivera, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 12th, 2023

star star star star star

Rob Gomez Oceanside, NY

So far I am impressed with the people of Sunnova that I have had the pleasure of working with. They're all great as

2 years ago

Reply from Sunnova

Hi Rob! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

star star star star star

Scott Walter

Great service, pricing options, installation contractors and a fantastic product. Very customer focused.

2 years ago

Reply from Sunnova

Hi Scott! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

star star star star star

Justin Trejo

I’m satisfied with the level of professionalism that sunnova brings and the quality of their product.

2 years ago

Reply from Sunnova

Hi Justin! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

star star star star star_border

Maureen S

Very professional during the sales, design, and installation phases. Took longer than expected when the inverter failed.

2 years ago

Reply from Sunnova

Thank you, Maureen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

star star star star star

gary morrissey Avon, MA

Easy to work with. The panels produce more then I use and the savings on my monthly bill pays for itself.

2 years ago

Reply from Sunnova

Hello Gary, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 7th, 2023

star star star star star

Toyo Lou Johnston, RI

Great service and great customer service best company for solar panels definitely recommend for you and your family

2 years ago

Reply from Sunnova

Hello Toyo, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Jun. 7th, 2023

star star star star star

Kevin Wise Tampa, FL

It was an easy process overall from start to end. Someone was in contact with me each step of the way.

2 years ago

Reply from Sunnova

Thank you, Kevin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 5th, 2023

star star_border star_border star_border star_border

Jamie Bond Denton, TX

This company has the worst customer service, they do not communicate, they do not do what they say they will do , they will not resolve issues . It took more than 5 months for them to install work and we are still having issues and just get passed around

2 years ago

Reply from Sunnova

Hello Jamie, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 5th, 2023

star star star star star

Firefighter K. Wann Reading, PA

The professionalism of the installers was amazing, very respectful, cleaned up everything, A very good expierence.

2 years ago

Reply from Sunnova

Hello Firefighter K. Wan, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 2nd, 2023

star star star star star

Erica Sousa

Great service, communication and quality! Exceeded our expectations and experience with going solar !

2 years ago

Reply from Sunnova

Hi Erica! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 2nd, 2023

star star_border star_border star_border star_border

Kristi Wood Onondaga, MI

You showed up to do some sort of maintenance on my solar system without even notifying us. In my camera I saw two men climbing onto my roof and sent my neighbor over to see what was going on. Since then it seems we haven’t been making the power we used to, by half. What is going on? What

2 years ago

Reply from Sunnova

Hello Kristi Wood, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 2nd, 2023

star star star star star

sonialee figueroa

I like the excellent customer service. They show they care for their customers. They bring quick resolution to issues.

2 years ago Edited October 4, 2024

Reply from Sunnova

Hello sonialee firgueroa, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Jun. 2nd, 2023

star star star star star

Susan Harrison Chino Hills, CA

Love the system and the reduction in utility bills. I pay very little I’ve the cost of the system.

2 years ago

Reply from Sunnova

Hi Susan Harrison! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 1st, 2023

star star star star star

Adrian Aschmann

Felt Comfortable with the Sales Experience, Installation team, and Inspections, Nothing unexpected Happened

2 years ago

Reply from Sunnova

Hi Adrian! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

star star star star star

Regina Helou Ridgefield Park, NJ

panels are made in GA, USA & need only half for my roof which allowed a permit to be approved for instatationl

2 years ago

Reply from Sunnova

Hi Regina! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

star star star star star

Lisa Rolleri Fairfield, CT

From star to finish, it has been a great experience. My solar has been my best investment into my home.

2 years ago

Reply from Sunnova

Hello Lisa Rolleri! We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 31st, 2023

star star star star star

Doris Hernandez Penitas, TX

Mark and Zach were very polite, friendly and knowledgeable about the process. Truly admire their professionalism.

2 years ago

Reply from Sunnova

Thank you, Doris! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

star star star star star

Karen Farrell Brewster, MA

Great to work with and amazing results with our panels! Cannot say enough positive things about this company!

2 years ago

Reply from Sunnova

Hi Karen! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

star star star star star

Renee Garcia

Sunnova has delivered as expected. Great service, professional staff and always on scheduled. Thank you!

2 years ago Edited September 15, 2023

Reply from Sunnova

Hello, Renee Garcia. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 20th, 2023

star star star star star

Jose Esteras

Incredible service, quick and efficient installation, and the technical support is the best in the industry!!! A+++

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Dec. 27th, 2023

star star star star star

Bob Alburger New Castle, DE

This company is so much better than Sunrun! Customer Service is what I look for in a company. SUNNOVA IS THE BEST !!!

2 years ago

Reply from Sunnova

Thank you Bob Alburger! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

star star star star star

John Anderson Mesa, AZ

Sunnova has been great, easy to use app so I can monitor my system. And saves me money on my utilities.

2 years ago

Reply from Sunnova

Hi John Anderson! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 30th, 2023

star star star star_border star_border

Lori Wetzel Ashland, PA

A week and the customer portal still isn’t showing data. I was told three times “ just give it more time” but no one can say how long. Great system lol.

2 years ago

Reply from Sunnova

Thank you, Lori Wetzel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! Would you please provide us with your system ID or phone number to better assist you with your portal concerns? PL

May. 27th, 2023

Sunnova Reviews