Sunnova: Read 6,313 User Reviews From Real Homeowners

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Rosalind Lopez Dallas, TX

I would not even give one star. Terrible customer service. Their approach is don’t communicate at all for customer. Leave them in the dark. Don’t provide info to help them when they need help. Leave them stranded with broken panels increasing their electric bill indefinetly.

2 years ago

Reply from Sunnova

We appreciate you for taking the time to reach out to us and to provide us with your honest feedback. We would like to extend our sincere apologies for any inconvenience and frustration caused due to your experiencewith us thus far. To help ensure we address your concerns effectively, we kindly request you to send us an email at customerservice@sunnova.com with your system ID or the case number associated with your inquiry. By sharing this information, we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Aug. 23rd, 2023

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Erica L. Cain Austin, TX

My solar panel company used this company to fix my panels under warranty. The communication was poor, technician arrived late with no notice. Had to request a technician multiple times to even get one to come out. Called customer service when technician didn't show and they couldn't tell me what happened or whether the tech would arrive that day.

2 years ago

Reply from Sunnova

Thank you for bringing this issue to our attention, Erica Cain. We apologize for the poor experience you have had with us and understand any frustration caused. Should this still be an ongoing issue, please send us an email at customerservice@sunnova.com with your System ID and phone number so we may better assist. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 22nd, 2023

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Patience Ayambire Odessa, TX

Installation was perfectly executed with no damage to the house and so far so good, no issues with the system identified yet

2 years ago

Reply from Sunnova

Hi Patience Ayambire, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 22nd, 2023

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Eric Deming Belleview, FL

Very happy with everything we have. Our brand new generator installed and ready for a storm if needed.

2 years ago

Reply from Sunnova

Eric Deming, thank you for sharing your positive feedback! We're very thrilled that you've made the decision to join our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Aug. 18th, 2023

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Nathan Ozturk

Technician who installed my invertor made a mistake on wire connection and I was not able to get benefit of my system for about two weeks. Technician came twice to fix the issue but could not.

2 years ago

Reply from Sunnova

Hi Nathan Ozturk, Thanks for your feedback; it's invaluable to us in improving our services. We apologize for any inconvenience caused. We appreciate your understanding and are eager to help ensure you have a positive experience with us. Please feel free to email us at customerservice@sunnova.com with your system ID and phone number so we can investigate this issue.

Aug. 15th, 2023

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Nanet Harty

Sunnova is a good company. They don’t charge for ridiculous things. Solid techs. Very friendly and knowledgeable

2 years ago Edited September 27, 2023

Reply from Sunnova

Thank you for your message, Nanet Harty. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 15th, 2023

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Noel Gurley Southbridge, MA

We are very happy with the system. The installer where very pleasant, they were very polite and helpful.

2 years ago

Reply from Sunnova

Hello Noel Gurley, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Aug. 15th, 2023

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Gamer boy25 25

I am very happy with customer service, sales and grateful with the technicians they did a clean installation.

2 years ago

Reply from Sunnova

Thank you for your message, Gamer boy25 25. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 15th, 2023

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Ferris Johnson Jr Southfield, MI

The gentlemen were very polite, explained why they were there, and let me know everything was working as planned.

2 years ago

Reply from Sunnova

Thank you for your message, Ferris Johnson Jr. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 15th, 2023

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Patti Shatto-Young Gettysburg, PA

The Sunnova team was highly professional and helpful every step of the way! They made the process very easy and smooth!

2 years ago

Reply from Sunnova

Patti Shatto-Young, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Aug. 15th, 2023

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Ruby Bryant Blacksburg, VA

Super professional service people came to our home and explained what they did in detail. Thank you!

2 years ago

Reply from Sunnova

Thanks for reaching out to us, Ruby Bryant. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Aug. 11th, 2023

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Risin Chiesa

Excellent service and fast process. Thanks to Ross B for the help and guidance throughout the process.

2 years ago

Reply from Sunnova

Hello Risin Chiesa, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 11th, 2023

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Taylor Rowe

Saves me a lot of money on my monthly bill and eventually we will not have one ! It is a pleasure working with Sunnova.

2 years ago

Reply from Sunnova

Hello Taylor Rowe, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Aug. 9th, 2023

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Robert Taylor Killeen, TX

Not very professional with the installation. I am told things weren’t up to at as far as installing goes. When you have back track by other installers. Then there is the trash and pallet left behind. The panel’s on the roof has body sweat dried out from the sun. Why haven’t that been cleaned off. People just don’t care.

2 years ago

Reply from Sunnova

Hello Robert Taylor, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 2nd, 2023

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gary robinson Swanzey, NH

the install was the best 5 plus stars as far as c/s with when the system was running and how to see it on phone 2 stars no help with set up

2 years ago

Reply from Sunnova

Hello gary robinson, we are sorry to hear you have been having issues to set up your online account.
Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you!

Jul. 31st, 2023

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Rodney Snyder Palm Bay, FL

Can’t really leave a review. As yet you haven’t allowed me to even check my account or even create one. My solar system hasn’t been activated yet, it’s overdue.

2 years ago

Reply from Sunnova

Hello Rodney Snyder, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? Thank you!

Jul. 31st, 2023

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barbara hawn NC

The tech was great. The customer communications was horrible. Calling the day before an appointment that they made without you knowing about it and wanting you to drop everything to be home. Call for a repair 3 days latter no response from them.

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To provide you with the best service, please provide your system ID or phone number via email at customerservice@sunnova.com. This will help us address your concerns promptly.

Jul. 28th, 2023

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Amanda McGrath Philadelphia, PA

Sunnova was there to help us when no one else was there. They actually finished the job started by someone else

2 years ago

Reply from Sunnova

Thank you Amanda! We are thrilled we were able to help you!

Jul. 24th, 2023

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Rhonda Queen Brasstown, NC

I can't really give a rating about your company yet. However I can tell you the 2 young men that came out and checked our panels, was very nice and polite.

2 years ago

Reply from Sunnova

Hello Rhonda Queen, Thank you for your feedback. We look forward to offering you the best service and making this an exceptional experience!

Jul. 24th, 2023

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Dave McLure Wareham, MA

Our experience was everything we had hoped. I would highly recommend Sunnova and Venture Solar for your Solar needs.

2 years ago

Reply from Sunnova

Greetings, Dave McLure, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Jul. 24th, 2023

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Joseph Parker

Work was expedited in a very reasonable fashion and any questions were answered in a satisfactory manner.

2 years ago

Reply from Sunnova

Thank you for your message, Joseph Parker. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 24th, 2023

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Ralph Lamar West Warwick, RI

The efforts to communicate about what was happening at all stages of the process. Very clear and professional.

2 years ago

Reply from Sunnova

Hello Ralph Lamar, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jul. 24th, 2023

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adam levis Rogersville, TN

Was sent to my home by Generac/powerhome/pink energy scam to fix my $80,000 worthless solar equipment that has never worked since the day it was poorly installed by incompetent minions. They claimed to have fixed it but still does not work. Please do not be caught up in this solar/ self sufficient BS , it will save you tons of money and lawsuits.

2 years ago

Reply from Sunnova

Thank you for getting in touch with us and bringing this issue to our attention, Adam Levis. We understand the frustration this may have caused, and we sincerely apologize. To provide you with the best service, please provide your system ID, phone number, or case number via email at customerservice@sunnova.com. This will help us address your concerns promptly.

Jul. 21st, 2023

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Bill Stockslager Binghamton, NY

The tech dishes were professional and pleasant to talk with. They seem to be well informed and new system well. Looks like a very good team.

2 years ago

Reply from Sunnova

Greetings, Bill Stockslager, and a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Jul. 18th, 2023

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John Dottori

Quick service, neat install, paid great attention to detail. From sales to working panels it was a smooth process

2 years ago

Reply from Sunnova

Hello, John Dottori! Thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jul. 17th, 2023

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Cameron Litza Oroville, CA

Very friendly over the phone, and everything was easy to use online and easy to understand. Highly recommend!

2 years ago

Reply from Sunnova

Thank you for your message, Cameron Litza. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 11th, 2023

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Theoma Celestin Harrisburg, PA

I like the way you do business. When you say something you do it. I hope that you continue to do it like this

2 years ago

Reply from Sunnova

Hello Theoma Celestin, We are so happy to hear that your experience reflects what we strive for. Thank you for your positive feedback, and welcome to the Sunnova Family!

Jul. 7th, 2023

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Richard Sorbello

I have not had any problems in 2 years since going solar. Grateful that the bill stays consistent from month to month.

2 years ago

Reply from Sunnova

Hello Richard Sorbello! We're glad it has been a good experience thus far; your time with us is most appreciated. Should any issues arise, please feel free to contact us at 866.786.6682 or via email at customerservice@sunnova.com. We're more than happy to resolves your concerns!

Jul. 6th, 2023

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Dan Syllaba Tucson, AZ

Ease in completing paperwork. Made to feel comfortable, explanations were complete and easy to understand.

2 years ago

Reply from Sunnova

We're overjoyed to know the process was swift and met your expectations. Thank you for the kind words Dan Syllaba!

Jul. 6th, 2023

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Tim Troup Chesterfield, MO

We got scammed big time when buying our solar from Powerhome/Pink solar. Since Sunnova has taken over “fixing” our problems we still haven’t managed to make much solar and it takes them months to actually come out.

2 years ago

Reply from Sunnova

Hello Tim Troup, We are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you, please?

Jul. 3rd, 2023

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Vince Fredrick Spring, TX

Qualified personnel that do good work. Unfortunately the Generac battery backup is puzzling them because it’s still not working.

2 years ago

Reply from Sunnova

Hi Vince Fredrick! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Please provide us with your system ID as well as a phone number to better assist with your issue.

Jun. 27th, 2023

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Pete Dragon

We were impressed with the two young men who came here. They were courtyous, hard working, and polite.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Pete Dragon!
We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

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Macharr Heisel New Haven, MO

I dont own the house or this system anymore....for 9 months now. Not sure why I am still getting contacted or why you worked on the system.....contacted by the new owners....and still sent ME the review link...get your information organized

2 years ago

Reply from Sunnova

Hello Macharr Heisel,
Thank you for bringing this to our attention. Can you please send us an email at customerservice@sunnova.com with a phone number where we can reach you? We'll look into this right away.

Jun. 27th, 2023

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Dianne Lorento Minneapolis, MN

They showed up on time really seemed to know what they were doing & explained things to my about my own system that I never knew

2 years ago

Reply from Sunnova

Thank you for your message, Dianne Lorento.
We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jun. 27th, 2023

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Mike Anderson Tucson, AZ

I’ve had the system less than 2 years and all 3 inverters have had to be replaced. Go with Fronius. The service network is horrible. They don’t show for appointments and if they do show, the work isn’t always complete and I need to have additional service appointments even though they say they are fine. I’d rather pay for electricity.

2 years ago

Reply from Sunnova

Hello Mike Anderson,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number for the customer or a system ID. Please know that we take this matter seriously and look forward to resolving it for you.

Jun. 27th, 2023

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David Rochester, MN

Great experience with sunnova. Communication and expertise was very helpful. I would recommend sunnova to family and friends.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, David! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

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Grace Ouattara Attleboro, MA

The process was straight forward. I was updated on the progress of the solar project and it was on schedule.

2 years ago

Reply from Sunnova

Hello Grace Ouattara,
We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jun. 27th, 2023

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Tina Adams Whitinsville, MA

Everything went fast. I wasn't constantly harassed by them, which was good. Very good company to deal with.

2 years ago

Reply from Sunnova

Thank you, Tina Adams!
We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jun. 27th, 2023

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Shuai Wu Waltham, MA

The whole process went very well. Except the documentation approval took a little bit time, the e contractor did almost everything for me.

2 years ago

Reply from Sunnova

Hi Shuai! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Sonia Corbin Jewett City, CT

Sunnova and Ion Solar Pros have been amazing! We love our solar panels and love watching our savings even more!

2 years ago

Reply from Sunnova

Hi Sonia! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Brad Perna

Horrible experience. Over 6 months since install started and still no solar. No communication and no help, the financing bills are coming in so im paying for a system that doesn't work and no idea when it will work. Very much regret the decision to go with sunnova

2 years ago

Reply from Sunnova

Hello Brad Perna, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? - Loamy P.

Jun. 16th, 2023

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Barth House Middletown, RI

Good company, did take a few calls to get the one panel that wasn’t working for them to repair it. The system was only two weeks old.

2 years ago

Reply from Sunnova

Hello Barth House! Thank you for the kind words. We apologize for the delay in response and appreciate your patience throughout the experience. *Dionnce M.*

Jun. 15th, 2023

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Kelly Ryan Athol, MA

Top notch outfit. Everything as promised. Profesional, knowlegable, and timely. No question unanswered.

2 years ago

Reply from Sunnova

Hi Kelly Ryan! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Jose Conde

Reliability. If I had known that using renewable energy was great, years ago I would have set up the system.

2 years ago Edited June 13, 2023

Reply from Sunnova

Hi Jose Conde! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 13th, 2023

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James Engling Vallejo, CA

I like the system and the warranty. The system was expensive, but the benefits outweighed the cost for my family.

2 years ago

Reply from Sunnova

Hi James Engling! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Jorge Castro

EXCELLENT COMPANY. THEY DELIVER THE BEST SERVICE AND RESPONSE. ALSO, THE INSTALL THE BEST QUALITY EQUIPMENT.

2 years ago

Reply from Sunnova

Hi Jorge Castro! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Eric Perez Quail Valley, CA

I have been pleased with the quality and service I have recieved and would highly recommend it to anyone looking to install solar.

2 years ago

Reply from Sunnova

Hi Eric Perez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Ranell Krebbs Reedley, CA

Extremely satisfied with the quality of the solar panels and solar battery would recommend to anybody to use sunnova

2 years ago Edited September 12, 2023

Reply from Sunnova

Thank you, Ranell! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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Jaime Rivera

I like the company because they allways responds my issues and solve the situations in a timely basis.

2 years ago Edited September 15, 2023

Reply from Sunnova

Hello, Jaime Rivera. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 20th, 2023

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Susana Hall Lebanon, NH

Have been extremely satisfied with Sonova from my initial engagement with sales to getting my system on line.

2 years ago

Reply from Sunnova

Hi Susana Hall! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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