Sunnova: Read 6,314 User Reviews From Real Homeowners

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barbara hawn NC

The tech was great. The customer communications was horrible. Calling the day before an appointment that they made without you knowing about it and wanting you to drop everything to be home. Call for a repair 3 days latter no response from them.

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To provide you with the best service, please provide your system ID or phone number via email at customerservice@sunnova.com. This will help us address your concerns promptly.

Jul. 28th, 2023

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Amanda McGrath Philadelphia, PA

Sunnova was there to help us when no one else was there. They actually finished the job started by someone else

2 years ago

Reply from Sunnova

Thank you Amanda! We are thrilled we were able to help you!

Jul. 24th, 2023

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Rhonda Queen Brasstown, NC

I can't really give a rating about your company yet. However I can tell you the 2 young men that came out and checked our panels, was very nice and polite.

2 years ago

Reply from Sunnova

Hello Rhonda Queen, Thank you for your feedback. We look forward to offering you the best service and making this an exceptional experience!

Jul. 24th, 2023

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Dave McLure Wareham, MA

Our experience was everything we had hoped. I would highly recommend Sunnova and Venture Solar for your Solar needs.

2 years ago

Reply from Sunnova

Greetings, Dave McLure, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Jul. 24th, 2023

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Joseph Parker

Work was expedited in a very reasonable fashion and any questions were answered in a satisfactory manner.

2 years ago

Reply from Sunnova

Thank you for your message, Joseph Parker. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 24th, 2023

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Ralph Lamar West Warwick, RI

The efforts to communicate about what was happening at all stages of the process. Very clear and professional.

2 years ago

Reply from Sunnova

Hello Ralph Lamar, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jul. 24th, 2023

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adam levis Rogersville, TN

Was sent to my home by Generac/powerhome/pink energy scam to fix my $80,000 worthless solar equipment that has never worked since the day it was poorly installed by incompetent minions. They claimed to have fixed it but still does not work. Please do not be caught up in this solar/ self sufficient BS , it will save you tons of money and lawsuits.

2 years ago

Reply from Sunnova

Thank you for getting in touch with us and bringing this issue to our attention, Adam Levis. We understand the frustration this may have caused, and we sincerely apologize. To provide you with the best service, please provide your system ID, phone number, or case number via email at customerservice@sunnova.com. This will help us address your concerns promptly.

Jul. 21st, 2023

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Bill Stockslager Binghamton, NY

The tech dishes were professional and pleasant to talk with. They seem to be well informed and new system well. Looks like a very good team.

2 years ago

Reply from Sunnova

Greetings, Bill Stockslager, and a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Jul. 18th, 2023

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John Dottori

Quick service, neat install, paid great attention to detail. From sales to working panels it was a smooth process

2 years ago

Reply from Sunnova

Hello, John Dottori! Thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jul. 17th, 2023

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Cameron Litza Oroville, CA

Very friendly over the phone, and everything was easy to use online and easy to understand. Highly recommend!

2 years ago

Reply from Sunnova

Thank you for your message, Cameron Litza. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 11th, 2023

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Theoma Celestin Harrisburg, PA

I like the way you do business. When you say something you do it. I hope that you continue to do it like this

2 years ago

Reply from Sunnova

Hello Theoma Celestin, We are so happy to hear that your experience reflects what we strive for. Thank you for your positive feedback, and welcome to the Sunnova Family!

Jul. 7th, 2023

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Richard Sorbello

I have not had any problems in 2 years since going solar. Grateful that the bill stays consistent from month to month.

2 years ago

Reply from Sunnova

Hello Richard Sorbello! We're glad it has been a good experience thus far; your time with us is most appreciated. Should any issues arise, please feel free to contact us at 866.786.6682 or via email at customerservice@sunnova.com. We're more than happy to resolves your concerns!

Jul. 6th, 2023

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Dan Syllaba Tucson, AZ

Ease in completing paperwork. Made to feel comfortable, explanations were complete and easy to understand.

2 years ago

Reply from Sunnova

We're overjoyed to know the process was swift and met your expectations. Thank you for the kind words Dan Syllaba!

Jul. 6th, 2023

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Tim Troup Chesterfield, MO

We got scammed big time when buying our solar from Powerhome/Pink solar. Since Sunnova has taken over “fixing” our problems we still haven’t managed to make much solar and it takes them months to actually come out.

2 years ago

Reply from Sunnova

Hello Tim Troup, We are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you, please?

Jul. 3rd, 2023

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Vince Fredrick Spring, TX

Qualified personnel that do good work. Unfortunately the Generac battery backup is puzzling them because it’s still not working.

2 years ago

Reply from Sunnova

Hi Vince Fredrick! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Please provide us with your system ID as well as a phone number to better assist with your issue.

Jun. 27th, 2023

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Pete Dragon

We were impressed with the two young men who came here. They were courtyous, hard working, and polite.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Pete Dragon!
We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

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Macharr Heisel New Haven, MO

I dont own the house or this system anymore....for 9 months now. Not sure why I am still getting contacted or why you worked on the system.....contacted by the new owners....and still sent ME the review link...get your information organized

2 years ago

Reply from Sunnova

Hello Macharr Heisel,
Thank you for bringing this to our attention. Can you please send us an email at customerservice@sunnova.com with a phone number where we can reach you? We'll look into this right away.

Jun. 27th, 2023

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Dianne Lorento Minneapolis, MN

They showed up on time really seemed to know what they were doing & explained things to my about my own system that I never knew

2 years ago

Reply from Sunnova

Thank you for your message, Dianne Lorento.
We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jun. 27th, 2023

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Mike Anderson Tucson, AZ

I’ve had the system less than 2 years and all 3 inverters have had to be replaced. Go with Fronius. The service network is horrible. They don’t show for appointments and if they do show, the work isn’t always complete and I need to have additional service appointments even though they say they are fine. I’d rather pay for electricity.

2 years ago

Reply from Sunnova

Hello Mike Anderson,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number for the customer or a system ID. Please know that we take this matter seriously and look forward to resolving it for you.

Jun. 27th, 2023

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David Rochester, MN

Great experience with sunnova. Communication and expertise was very helpful. I would recommend sunnova to family and friends.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, David! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

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Grace Ouattara Attleboro, MA

The process was straight forward. I was updated on the progress of the solar project and it was on schedule.

2 years ago

Reply from Sunnova

Hello Grace Ouattara,
We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jun. 27th, 2023

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Tina Adams Whitinsville, MA

Everything went fast. I wasn't constantly harassed by them, which was good. Very good company to deal with.

2 years ago

Reply from Sunnova

Thank you, Tina Adams!
We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jun. 27th, 2023

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Shuai Wu Waltham, MA

The whole process went very well. Except the documentation approval took a little bit time, the e contractor did almost everything for me.

2 years ago

Reply from Sunnova

Hi Shuai! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Sonia Corbin Jewett City, CT

Sunnova and Ion Solar Pros have been amazing! We love our solar panels and love watching our savings even more!

2 years ago

Reply from Sunnova

Hi Sonia! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Brad Perna

Horrible experience. Over 6 months since install started and still no solar. No communication and no help, the financing bills are coming in so im paying for a system that doesn't work and no idea when it will work. Very much regret the decision to go with sunnova

2 years ago

Reply from Sunnova

Hello Brad Perna, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? - Loamy P.

Jun. 16th, 2023

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Barth House Middletown, RI

Good company, did take a few calls to get the one panel that wasn’t working for them to repair it. The system was only two weeks old.

2 years ago

Reply from Sunnova

Hello Barth House! Thank you for the kind words. We apologize for the delay in response and appreciate your patience throughout the experience. *Dionnce M.*

Jun. 15th, 2023

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Kelly Ryan Athol, MA

Top notch outfit. Everything as promised. Profesional, knowlegable, and timely. No question unanswered.

2 years ago

Reply from Sunnova

Hi Kelly Ryan! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Jose Conde

Reliability. If I had known that using renewable energy was great, years ago I would have set up the system.

2 years ago Edited June 13, 2023

Reply from Sunnova

Hi Jose Conde! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 13th, 2023

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James Engling Vallejo, CA

I like the system and the warranty. The system was expensive, but the benefits outweighed the cost for my family.

2 years ago

Reply from Sunnova

Hi James Engling! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Jorge Castro

EXCELLENT COMPANY. THEY DELIVER THE BEST SERVICE AND RESPONSE. ALSO, THE INSTALL THE BEST QUALITY EQUIPMENT.

2 years ago

Reply from Sunnova

Hi Jorge Castro! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Eric Perez Quail Valley, CA

I have been pleased with the quality and service I have recieved and would highly recommend it to anyone looking to install solar.

2 years ago

Reply from Sunnova

Hi Eric Perez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Ranell Krebbs Reedley, CA

Extremely satisfied with the quality of the solar panels and solar battery would recommend to anybody to use sunnova

2 years ago Edited September 12, 2023

Reply from Sunnova

Thank you, Ranell! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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Jaime Rivera

I like the company because they allways responds my issues and solve the situations in a timely basis.

2 years ago Edited September 15, 2023

Reply from Sunnova

Hello, Jaime Rivera. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 20th, 2023

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Susana Hall Lebanon, NH

Have been extremely satisfied with Sonova from my initial engagement with sales to getting my system on line.

2 years ago

Reply from Sunnova

Hi Susana Hall! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Bill White Southbridge, MA

Although I am currently not live with my utility company yet, Sunnova service has been exceptional and professional

2 years ago

Reply from Sunnova

Hi Billie White! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Mary Jane Collett New York, NY

The entire operation from sales to installation was seamless. Professional and focused on me. The customer

2 years ago

Reply from Sunnova

Hi Mary Jane Collett! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Ram Maharaj Linden, NJ

Great choice. I had discussions with other solar companies. But I felt very comfortable with Sunnova. No regrets

2 years ago

Reply from Sunnova

Hi Ram Maharaj! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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David Gouldner Hubert, NC

I like that my system finally works. We were paying $252 a month for the system and it just didn't work. Sunnova got it up and running.

2 years ago

Reply from Sunnova

Hi David Gouldner! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Linda

Very please and with services and products. Looking forward to seeing savings and supporting energy efficient world.

2 years ago

Reply from Sunnova

Hi Linda! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 13th, 2023

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Jay Le Air Rialto, CA

I am 100% impressed, and happy with my panels, and service, so far....the best investment I ever made.

2 years ago

Reply from Sunnova

Hi Jay Le Air! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Luann Marie Sauls

I haven't had any issues since signing up with your company so I am happy to say I am a happy camper.

2 years ago

Reply from Sunnova

Hello Luann Marie Sauls, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jun. 13th, 2023

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Christopher Rivera

Excellent service and attention. Sunnova has given me much con fence that I made a correct decision.

2 years ago

Reply from Sunnova

Hello Christopher Rivera, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 12th, 2023

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Rob Gomez Oceanside, NY

So far I am impressed with the people of Sunnova that I have had the pleasure of working with. They're all great as

2 years ago

Reply from Sunnova

Hi Rob! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Scott Walter

Great service, pricing options, installation contractors and a fantastic product. Very customer focused.

2 years ago

Reply from Sunnova

Hi Scott! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Justin Trejo

I’m satisfied with the level of professionalism that sunnova brings and the quality of their product.

2 years ago

Reply from Sunnova

Hi Justin! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Maureen S

Very professional during the sales, design, and installation phases. Took longer than expected when the inverter failed.

2 years ago

Reply from Sunnova

Thank you, Maureen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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gary morrissey Avon, MA

Easy to work with. The panels produce more then I use and the savings on my monthly bill pays for itself.

2 years ago

Reply from Sunnova

Hello Gary, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 7th, 2023

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Toyo Lou Johnston, RI

Great service and great customer service best company for solar panels definitely recommend for you and your family

2 years ago

Reply from Sunnova

Hello Toyo, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Jun. 7th, 2023

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Kevin Wise Tampa, FL

It was an easy process overall from start to end. Someone was in contact with me each step of the way.

2 years ago

Reply from Sunnova

Thank you, Kevin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 5th, 2023

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Jamie Bond Denton, TX

This company has the worst customer service, they do not communicate, they do not do what they say they will do , they will not resolve issues . It took more than 5 months for them to install work and we are still having issues and just get passed around

2 years ago

Reply from Sunnova

Hello Jamie, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 5th, 2023

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