Sunnova: Read 6,313 User Reviews From Real Homeowners

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Garry Fraser

From start to finish everyone was professional and helpful. They communicated readily during every step of the process.

1 year ago

Reply from Sunnova

Thank you, Garry Fraser! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Ken Curtin

Friendly and Transparent Process; the whole thing took less time then originally promised. Very Happy

1 year ago

Reply from Sunnova

Thank you, Ken Curtis! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Francisco Reyes

Everything they had to offer, and from the time they put the roof on and then the solar panel excellent job !

1 year ago

Reply from Sunnova

Hello, Francisco Reyes . We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team!

Mar. 26th, 2024

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Gary Jacobson

Excellent representative and well informed. Sunnova represented the best deal and service for our needs.

1 year ago

Reply from Sunnova

Hello, Gary Jacobson. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 26th, 2024

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Debi Mastroni-Kenyon

True to our contract we received free months due to our panels underperforming due to cloudy weather.

1 year ago

Reply from Sunnova

Hi Debi, we appreciate your review. We aim to ensure that you are receiving excellent experience and savings!

Mar. 30th, 2024

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Dusty Griffin

Very professional, friendly, informative, helpful. knowledgeable young men. I was very impressed with their work.

1 year ago

Reply from Sunnova

Hello Dusty! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 26th, 2024

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Jose Colon

The system saved me a lot of money in my electricity bill. It's been the best investment I've ever made.

1 year ago

Reply from Sunnova

Greetings, Jose Colon. We appreciate your review. We are happy to hear you are experiencing savings!

Mar. 26th, 2024

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Dennis

This is the best investment that we have done for our family so happy that we have solar panels and backup batteries

1 year ago

Reply from Sunnova

Greetings, Dennis. We appreciate your review. We are pleased that you received faultless and simple service. We value your assistance in turning more households into energy-efficient powerhouses!

Mar. 26th, 2024

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Arthur Brown

I have been with this company for three years so far and have had nothing less than a positive experience.

1 year ago

Reply from Sunnova

Hello Arthur, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

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Matt Barber

Worked with me every step of the way. Answered every question I had. Very happy with my experience so far!

1 year ago

Reply from Sunnova

Hello Matt Barber, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 22nd, 2024

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Chris Faul

Sunnova and the web portal have helped me with my new solar system and it has been a smooth and easy process.

1 year ago

Reply from Sunnova

Thank you for your message, Chris Faul. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Mar. 22nd, 2024

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GdB

Since installation we've had no problems with the system or the energy. Great company, great product!

1 year ago

Reply from Sunnova

GdB, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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steven brumbach

Very professional and courteous staff...Very high quality work...great communication with me, the customer

1 year ago

Reply from Sunnova

Hello Steven! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Brian

It’s been a pleasure to work alongside sunnova every step is a breeze and the people are always here to help

1 year ago

Reply from Sunnova

Hello Brian! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 22nd, 2024

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John D Vickery, Sr

Have gone back to sunova for additional equipment and I am satisfied that I have received the best service.

1 year ago

Reply from Sunnova

Dear John, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Gregg and Nicole Gelinas

Started this process 8 months ago and system was just turned on. This company will call you 5 times in one day and leave message after message. When had a free moment at work I called them back and was given 2 different apps to monitor my system and neither of them work. 👎👎

1 year ago Edited July 23, 2024

Reply from Sunnova

Greetings Gregg! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 22nd, 2024

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Susan Williams

The process was professional, efficient and well done. I recommend everyone I know to go with Sunnova.

1 year ago

Reply from Sunnova

Susan Williams, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Jerry Schoonover

you did a great job on getting my solar system up and running and my wife and i both thank you for that

1 year ago

Reply from Sunnova

Jerry Schoonover, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Bermarie Feliciano

Since I've got the system its been easier the day by day living in Puerto Rico. Is pretty hot in this island.

1 year ago Edited June 5, 2024

Reply from Sunnova

Hi Bermarie! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 6th, 2024

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Roberto (Chino)

I love how reliable and efficient the service and products are. Thank you for giving my family and me a peace of mind.

1 year ago

Reply from Sunnova

Thank you, Roberto! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Stephen J Drilling

Great service . Available when needed. I have not had any issues so I feel that no issues are great.

1 year ago Edited June 5, 2024

Reply from Sunnova

Hello Stephen. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Linde Pinto

The installation of the solar panels was done quickly and the crew cleaned the property after they were done.

1 year ago

Reply from Sunnova

Thank you, Linde Pinto! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Angela Holland Collinsville, IL

If you have the chance to meet the sales man Rook. He’s amazing and always there to answer any questions

1 year ago

Reply from Sunnova

Hello Angela! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 20th, 2024

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David Kersker FL

They did a very good job … communication needs improvement…. The work looks great … and billing is not known yet

1 year ago

Reply from Sunnova

Hello David Kersker, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 19th, 2024

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Dalia Ramirez Surprise, AZ

Was told I needed to move my gate to accommodate installation of boxes but it was not necessary and were installed in front.

1 year ago

Reply from Sunnova

Hi Dalia! We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account to address any concerns you may have. Thanks for your patience.

Mar. 18th, 2024

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Cyclingfan Manchester, TN

They seemed good. They were sent out to do some warranty work on our system. They showed up on time and took care of everything.

1 year ago

Reply from Sunnova

Hi Cyclingfan, congratulations on becoming part of the Sunnova Family! We sincerely appreciate your 4 star review and we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. Do not hesitate to contact us if you have any questions or concerns at 1.866.SUNNOVA (866.786.6682) .

Mar. 9th, 2024

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Robert Poling Mechanicsburg, PA

Good communication throughout the process. Felt they addressed any concerns that we had in timely manner

1 year ago

Reply from Sunnova

Greetings Robert! Thank you very much for your 5-star review. We're thrilled to have you on board and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 29th, 2024

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James Dang HI

Sent from Generac company to come and troubleshoot and fix my system. Works for a week or so then my whole system doesn’t produce any energy from the panels. Texted the service tech and don’t get a respond from the visit. Will have to escalate back to Generac. My system was working 60% now 0 %. Stay away from these guys.

1 year ago

Reply from Sunnova

Hi James Dang, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Feb. 9th, 2024

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Janet McNeal Escondido, CA

Our solar panels are truly helping us to save energy, as well as money on our monthly electric bill.

1 year ago

Reply from Sunnova

Hello Janet McNeal, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 6th, 2024

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William Laffoon

They provided a good system, but their installation crew lied and stiffed me for $650 in unpaid rain gutter repair that they damaged.

1 year ago Edited June 13, 2024

Reply from Sunnova

Hello William Laffoon, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 23rd, 2024

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Stacey Sopha Deltona, FL

Daniel F did an awesome job keeping us informed and getting everything moving despite delays on our interconnect

1 year ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jan. 22nd, 2024

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Robert Foley

I've been with Sunnyvale for almost a year I just added some more solar panels so far I'm happy with the results

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Robert Foley. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Jan. 15th, 2024

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Omar Visbal

Reliable service, is a lottle bit expensive but worth it. 3 years of service and not a single compliant so far.

1 year ago

Reply from Sunnova

Hello Omar Visbal, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 9th, 2024

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Jerry Gode Tucson, AZ

Government subsidized. Well organized with cooperating agencies. Great product. Functions perfectly liked promised.

1 year ago

Reply from Sunnova

Hello Jerry Gode, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 8th, 2024

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Eilene dela Cruz 'Ewa Beach, HI

Good customer service. They’re very helpful throughout the installation process and even after the installation.

1 year ago

Reply from Sunnova

Hello Eilene dela Cruz, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 8th, 2024

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ombiogno etete Las Vegas, NV

Great customer service Mr Mars S was extremely professional with the whole process his deserved 10stars

1 year ago

Reply from Sunnova

Hi ombiogno etete, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 4th, 2024

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Christopher Cranford, NJ

Throughout the process, I knew more of what was going on than my contacts from SunnyMac. Other than that, terrific experience!!!

1 year ago

Reply from Sunnova

Hello Christopher, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Maria Leon Tucson, AZ

It took a long time to get it set up. Communicating was not that great. Appointments were set up without our input and they would come to our home when we were at work.

1 year ago

Reply from Sunnova

Hello Maria Leon, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Alfred Manrriquez La Salle, IL

I was pleased with the level of communication, and I liked the way they explained what I should be expecting.

1 year ago

Reply from Sunnova

Hello Alfred Martinez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Tom Nolan Port Saint Lucie, FL

I am very happy with Sunnova so far. The solar system I purchased from Sunnova has worked as promised.

1 year ago

Reply from Sunnova

Hello Tom Nolan, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jan. 3rd, 2024

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Ricardo Morales

Excellent service and attendance. I count with their service for more than 3 years and i always recommend them.

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Ralph Rienzo

Very friendly and professional team did a very neat and tidy installation of our system would definitely recommend them

1 year ago

Reply from Sunnova

Thank you, Ralph! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Daniel Siple Sanford, FL

My solar panels work well and my electric bills have gone down. I love watching how much energy my system produces

1 year ago

Reply from Sunnova

Thank you, Daniel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Karen Smith St. Petersburg, FL

Good company , works are great, clean up after they are done. This company dose what it said they will do.

1 year ago

Reply from Sunnova

Thank you, Karen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Maritssa Torres

I am extremely satisfied with my system. Power has gone many times and we don't even realize it. Find out by the app.

1 year ago

Reply from Sunnova

We appreciate your review, Maritssa Torres. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. We appreciate your support!

Dec. 26th, 2023

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David Medina Kapolei, HI

Great product and responsive customer service. Best warranty in the business and excellent financing options.

1 year ago

Reply from Sunnova

Hello, David Medina. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Dec. 26th, 2023

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Keniel Rivera Chico

I have done different type of formalities with Sunnova and everything have been excellent since the beginning.

1 year ago Edited December 22, 2023

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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Bruce Green

Great Sales and installation teams. Customer service highly responsive but took multiple calls to solve issues

1 year ago

Reply from Sunnova

Thank you, Bruce! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Alexis Velazquez

Amazing service, courteous and knowledgeable employees and technicians. Affordable options and great products.

1 year ago Edited June 5, 2024

Reply from Sunnova

Hello Alexis Velazquez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 26th, 2023

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Eva Lerner-Lam Tenafly, NJ

The sales representative, Justin G was knowledgeable, courteous and responsive to my questions and concerns

1 year ago

Reply from Sunnova

Eva Lerner-Lam, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Dec. 26th, 2023

Sunnova Reviews