Sunnova: Read 6,314 User Reviews From Real Homeowners

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Susan Williams

The process was professional, efficient and well done. I recommend everyone I know to go with Sunnova.

1 year ago

Reply from Sunnova

Susan Williams, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Jerry Schoonover

you did a great job on getting my solar system up and running and my wife and i both thank you for that

1 year ago

Reply from Sunnova

Jerry Schoonover, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Bermarie Feliciano

Since I've got the system its been easier the day by day living in Puerto Rico. Is pretty hot in this island.

1 year ago Edited June 5, 2024

Reply from Sunnova

Hi Bermarie! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 6th, 2024

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Roberto (Chino)

I love how reliable and efficient the service and products are. Thank you for giving my family and me a peace of mind.

1 year ago

Reply from Sunnova

Thank you, Roberto! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Stephen J Drilling

Great service . Available when needed. I have not had any issues so I feel that no issues are great.

1 year ago Edited June 5, 2024

Reply from Sunnova

Hello Stephen. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Linde Pinto

The installation of the solar panels was done quickly and the crew cleaned the property after they were done.

1 year ago

Reply from Sunnova

Thank you, Linde Pinto! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Angela Holland Collinsville, IL

If you have the chance to meet the sales man Rook. He’s amazing and always there to answer any questions

1 year ago

Reply from Sunnova

Hello Angela! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 20th, 2024

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David Kersker FL

They did a very good job … communication needs improvement…. The work looks great … and billing is not known yet

1 year ago

Reply from Sunnova

Hello David Kersker, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 19th, 2024

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Dalia Ramirez Surprise, AZ

Was told I needed to move my gate to accommodate installation of boxes but it was not necessary and were installed in front.

1 year ago

Reply from Sunnova

Hi Dalia! We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account to address any concerns you may have. Thanks for your patience.

Mar. 18th, 2024

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Cyclingfan Manchester, TN

They seemed good. They were sent out to do some warranty work on our system. They showed up on time and took care of everything.

1 year ago

Reply from Sunnova

Hi Cyclingfan, congratulations on becoming part of the Sunnova Family! We sincerely appreciate your 4 star review and we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. Do not hesitate to contact us if you have any questions or concerns at 1.866.SUNNOVA (866.786.6682) .

Mar. 9th, 2024

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Robert Poling Mechanicsburg, PA

Good communication throughout the process. Felt they addressed any concerns that we had in timely manner

1 year ago

Reply from Sunnova

Greetings Robert! Thank you very much for your 5-star review. We're thrilled to have you on board and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 29th, 2024

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James Dang HI

Sent from Generac company to come and troubleshoot and fix my system. Works for a week or so then my whole system doesn’t produce any energy from the panels. Texted the service tech and don’t get a respond from the visit. Will have to escalate back to Generac. My system was working 60% now 0 %. Stay away from these guys.

1 year ago

Reply from Sunnova

Hi James Dang, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Feb. 9th, 2024

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Janet McNeal Escondido, CA

Our solar panels are truly helping us to save energy, as well as money on our monthly electric bill.

1 year ago

Reply from Sunnova

Hello Janet McNeal, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 6th, 2024

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William Laffoon

They provided a good system, but their installation crew lied and stiffed me for $650 in unpaid rain gutter repair that they damaged.

2 years ago Edited June 13, 2024

Reply from Sunnova

Hello William Laffoon, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 23rd, 2024

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Stacey Sopha Deltona, FL

Daniel F did an awesome job keeping us informed and getting everything moving despite delays on our interconnect

2 years ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jan. 22nd, 2024

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Robert Foley

I've been with Sunnyvale for almost a year I just added some more solar panels so far I'm happy with the results

2 years ago

Reply from Sunnova

Thanks for reaching out to us, Robert Foley. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Jan. 15th, 2024

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Omar Visbal

Reliable service, is a lottle bit expensive but worth it. 3 years of service and not a single compliant so far.

2 years ago

Reply from Sunnova

Hello Omar Visbal, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 9th, 2024

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Jerry Gode Tucson, AZ

Government subsidized. Well organized with cooperating agencies. Great product. Functions perfectly liked promised.

2 years ago

Reply from Sunnova

Hello Jerry Gode, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 8th, 2024

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Eilene dela Cruz 'Ewa Beach, HI

Good customer service. They’re very helpful throughout the installation process and even after the installation.

2 years ago

Reply from Sunnova

Hello Eilene dela Cruz, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 8th, 2024

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ombiogno etete Las Vegas, NV

Great customer service Mr Mars S was extremely professional with the whole process his deserved 10stars

2 years ago

Reply from Sunnova

Hi ombiogno etete, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 4th, 2024

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Christopher Cranford, NJ

Throughout the process, I knew more of what was going on than my contacts from SunnyMac. Other than that, terrific experience!!!

2 years ago

Reply from Sunnova

Hello Christopher, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Maria Leon Tucson, AZ

It took a long time to get it set up. Communicating was not that great. Appointments were set up without our input and they would come to our home when we were at work.

2 years ago

Reply from Sunnova

Hello Maria Leon, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Alfred Manrriquez La Salle, IL

I was pleased with the level of communication, and I liked the way they explained what I should be expecting.

2 years ago

Reply from Sunnova

Hello Alfred Martinez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Tom Nolan Port Saint Lucie, FL

I am very happy with Sunnova so far. The solar system I purchased from Sunnova has worked as promised.

2 years ago

Reply from Sunnova

Hello Tom Nolan, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jan. 3rd, 2024

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Ricardo Morales

Excellent service and attendance. I count with their service for more than 3 years and i always recommend them.

2 years ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Ralph Rienzo

Very friendly and professional team did a very neat and tidy installation of our system would definitely recommend them

2 years ago

Reply from Sunnova

Thank you, Ralph! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Daniel Siple Sanford, FL

My solar panels work well and my electric bills have gone down. I love watching how much energy my system produces

2 years ago

Reply from Sunnova

Thank you, Daniel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Karen Smith St. Petersburg, FL

Good company , works are great, clean up after they are done. This company dose what it said they will do.

2 years ago

Reply from Sunnova

Thank you, Karen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Maritssa Torres

I am extremely satisfied with my system. Power has gone many times and we don't even realize it. Find out by the app.

2 years ago

Reply from Sunnova

We appreciate your review, Maritssa Torres. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. We appreciate your support!

Dec. 26th, 2023

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David Medina Kapolei, HI

Great product and responsive customer service. Best warranty in the business and excellent financing options.

2 years ago

Reply from Sunnova

Hello, David Medina. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Dec. 26th, 2023

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Keniel Rivera Chico

I have done different type of formalities with Sunnova and everything have been excellent since the beginning.

2 years ago Edited December 22, 2023

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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Bruce Green

Great Sales and installation teams. Customer service highly responsive but took multiple calls to solve issues

2 years ago

Reply from Sunnova

Thank you, Bruce! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Alexis Velazquez

Amazing service, courteous and knowledgeable employees and technicians. Affordable options and great products.

2 years ago Edited June 5, 2024

Reply from Sunnova

Hello Alexis Velazquez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 26th, 2023

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Eva Lerner-Lam Tenafly, NJ

The sales representative, Justin G was knowledgeable, courteous and responsive to my questions and concerns

2 years ago

Reply from Sunnova

Eva Lerner-Lam, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Dec. 26th, 2023

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Chris Burns Lincoln, NE

Good communication of the product. Very efficient installation in one day. Very helpful in working with HOA

2 years ago

Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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Bruce Smalley Wildomar, CA

Service has been wonderful and my transition from our previous home to the new home have been amazing.

2 years ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 27th, 2023

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Baudilio J Perez

Absolute nightmare with this solar panel company. Wrong color panels, a mess left around my property, property damage, and a missing item from my garage. No response from them, and I'm stuck dealing with the aftermath. Avoid at all costs!

2 years ago

Reply from Sunnova

Hi Baudilio J Perez, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. Please email us at customerservice@sunnova.com with your system ID and telephone number. We will contact you right away.

Dec. 20th, 2023

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Juan

Trustworthy system. Still in process of understanding the use and applications, but in general , beginning to maximize the benefits.

2 years ago

Reply from Sunnova

Hi Juan, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 15th, 2023

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james case

good interest rate everything works as described. customer portal works great to keep track of payments and make extra payments.

2 years ago Edited June 13, 2024

Reply from Sunnova

James Case, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Dec. 15th, 2023

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Leo Rodriguez Punta Gorda, FL

Great deal on solar lease, customer service is great and they follow up on installation permits and process.

2 years ago

Reply from Sunnova

Hello Leo Rodriguez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 14th, 2023

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Craig TX

With the panels provided based on my energy consumption I'm only at around 17 percent Entergy independent.i assume they miss calculated the amount of panels I needed. I'm disappointed my solar system doesn't put out more kwh's. Also i never received my 500$ gift card even after calling about it.

2 years ago

Reply from Sunnova

Hi Craig, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Dec. 12th, 2023

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Ken Zimmerman

Easy process. Everyone was polite and informative - and there really was $0 out of pocket. It was easy.

2 years ago

Reply from Sunnova

We appreciate your review, Ken Zimmerman. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Dec. 12th, 2023

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Roy Cutter Merchantville, NJ

We love low electric bills . Hassle free service if we ever need it. Great for the future and climate change.

2 years ago

Reply from Sunnova

Hello Roy Cutter, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 8th, 2023

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William Hoopes

For this, I cannot even give one star from the unprofessional sales people to the unprofessional follow up people with scheduling to the inactivity for months until I can get my solar system running, and the fact that I have not been taught how to read, operate, or do anything with the solar system since it’s been turned on is a joke

2 years ago

Reply from Sunnova

Hello William Hoopes, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 7th, 2023

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LuAnn Trout Millville, NJ

Workers sent out here were great, and my Concierge, Jazmine was a diligent and thorough communicator.

2 years ago

Reply from Sunnova

LuAnn Trout, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Dec. 7th, 2023

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tim barilaro Philadelphia, PA

Very satisfied with the assistance of having my system installed and also very pleased with the working of it

2 years ago Edited December 11, 2023

Reply from Sunnova

Hello tim barilaro, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 30th, 2023

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Dainia Oren Westfield, NJ

Wonderful company to work with! It was a very easy process from start to finish. Thank you, Sunnova!

2 years ago

Reply from Sunnova

Hello Dainia Oren, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 30th, 2023

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Sarah Soos Brockton, MA

They were very helpful during the installation progress whenever I had questions. And so far solar is running great!

2 years ago

Reply from Sunnova

Hello Sarah Soos, thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Nov. 20th, 2023

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Donald Aiman

honesty and professionalism got the job done and we were up and running quicker than I thought we would be

2 years ago

Reply from Sunnova

Donald Aiman, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Nov. 20th, 2023

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Sharon Black Chicago, IL

Excellent service! The rep communicated throughout the entire process. The installation was quick and efficient.

2 years ago

Reply from Sunnova

Thank you for reaching out to us, Sharon Black. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Nov. 20th, 2023

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