Sunnova: Read 6,313 User Reviews From Real Homeowners

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Jose Batista

I like the uncomplicated process of adquisition of a reliable solar energy system, also the expert technical support.

2 years ago

Reply from Sunnova

Hi Jose Batista! We appreciate your feedback. Thank you for being part of the Sunnova Family! *EO*

Feb. 21st, 2023

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Mei Lee Boston, MA

We used Trinity Solar to install the solar panels and the roof started to leak after the installation. They also didn’t even had our information in their system after the installation so we couldn’t pay our bill for the panels. We had a overall poor experience with the installation, customer service, and support service.

2 years ago

Reply from Sunnova

Hello Mei Lee, we will like to help. Could you send us your system ID and a phone number where we can reach you at?*EO*

Feb. 16th, 2023

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Bill Kelly Palm Desert, CA

We have had our solar panels for several months now and are enjoying the lower Edison bills. The panels appear to be working as they should.

2 years ago

Reply from Sunnova

Thank you,Bill Kelly

Hello Bill Kelly , We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! HV

Feb. 15th, 2023

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CR R

Not easy to get customer service or home visits. Looks like you don’t have the adecuate amount of personnel to take care of clients

2 years ago Edited August 1, 2024

Reply from Sunnova

Hi CR R ! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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John Cicos Fort Lauderdale, FL

Great value so far. Installation had some hiccups, but all issues were resolved in a timely manner by the contractor.

2 years ago

Reply from Sunnova

Hi John Cicos ! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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John K. Detroit, MI

Nice, knowledgeable workers. They fixed the problems while keeping a smile on all of our faces. Thank you!!

2 years ago

Reply from Sunnova

Robert Cairns

Hi John K.! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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Chris Butler TX

Installation went terrifically. I thought I would get a follow up from sales explaining what to do next. Still no call.

2 years ago

Reply from Sunnova

Hello Chris Butler, we would like to help. Could you send your system ID and a phone number to resolutions@sunnova.com ?*DMS*

Feb. 8th, 2023

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jack white Port Deposit, MD

My system has only been turned on for 3 weeks , so far no problems ,ask me at a later date to rate my system

2 years ago

Reply from Sunnova

Hi jack white! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Feb. 6th, 2023

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gayle skinner

The lack of communication. The overall time frame from start to finish. The information on what to do after installation. All of which are terrible to us and if I did it again, I would not have used them

2 years ago

Reply from Sunnova

Hello gayle skinner, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? *DMS*

Feb. 6th, 2023

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Philip Bartrum Pawtucket, RI

Insulation was great. But customer service has been terrible no body calls us back. We are still waiting for someone to explain what we need to do to set up our account with the app so we can monitor are system.

2 years ago Edited February 1, 2023

Reply from Sunnova

Hello Philip Bartrum, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Please know that we take this matter seriously and look forward resolving this for you. ^JE

Feb. 8th, 2023

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Gabriel Lopez

Will likely recommend the purchase of solar panels because of the efficiency that brings and the safety it brings to your appliances

2 years ago

Reply from Sunnova

Hi Gabriel Lopez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Jan. 30th, 2023

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Beth Chase Bloomfield, CT

All employees from Sales to Customer Service to Installers were professional, courteous and friendly.

2 years ago

Reply from Sunnova

Thank you, Beth Chase! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Jan. 30th, 2023

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Robert Parris Newington, CT

Still paying 750 / month in electric bills. I have a house that is less than 1500 sq ft. This may be an NG problem, but isn’t solar supposed to reduce electrical costs? That’s what I was told anyways.

2 years ago

Reply from Sunnova

Hello Robert Parris, thank you for bringing this to our attention. Can you please email us at resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DMS*

Jan. 26th, 2023

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Gary Arterburn Pekin, IL

Everything was explained and the install crew was very professional and personable. I highly recommend them.

2 years ago

Reply from Sunnova

Hi Gary Arterburn! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Jan. 3rd, 2023

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Derrick Brantley Harker Heights, TX

Friendly and professional service. The sales representative had some of major questions me and wife wanted to know

2 years ago

Reply from Sunnova

Thank you, Derrick Brantley! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Dec. 19th, 2022

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Susan Lori WA

They did what they said they would do. No delays, no excuses, was informed during the whole process.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Susan Lori! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DMS*

Dec. 19th, 2022

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Sondra Kelly Balch Springs, TX

So far easy access. I have not had enough time to really rate you . I have had you for one week,but good so far

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Sondra Kelly! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DMS*

Dec. 19th, 2022

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Faith Leon Guerrero

I like the steady monthly payments. I like receiving the emails showing the production versus the consumption.

2 years ago

Reply from Sunnova

Hello Faith Leon Guerrero, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *XR*

Dec. 12th, 2022

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Bob Leabhart Philadelphia, PA

It’s been a bit of a process getting the system installed and up and running. Haven’t had any billing experience yet.

2 years ago

Reply from Sunnova

Thank you, Bob Leabhart! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *KL*

Dec. 8th, 2022

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Claudia Woltkamp Oakland, CA

I disliked WHERE my power box was installed… ON THE FRONT IF MY HOUSE. No one bothered to explain and seems like the installers chose the Easy way out…

3 years ago

Reply from Sunnova

Hello Claudia Woltkamp, we are sorry to hear that. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you ?*DMS*

Nov. 30th, 2022

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Alorah Inanna Shingle Springs, CA

I received excellent attention from beginning to end. Each person with whom I engaged was extremely personable

3 years ago

Reply from Sunnova

Thank you, Alorah Inanna! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Nov. 28th, 2022

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Angelica Moreno Glendale, AZ

Good communication over all from start to finish, everyone I had interaction with had great customer service

3 years ago Edited February 21, 2023

Reply from Sunnova

Hi Angelica Moreno! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! *LG*

Nov. 18th, 2022

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Eusebio Olivares (Juice) Fort Worth, TX

Good company to do business with. Professional representatives and great people to deal with. No complaints

3 years ago

Reply from Sunnova

Hi Eusebio Olivares! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

Nov. 18th, 2022

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Vernell Sands Baltimore, MD

Te service was great. In addition we are definitely saving on energy by installing the solar panels .

3 years ago

Reply from Sunnova

Thank you for your note, Vernell Sands. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *DMS*

Nov. 3rd, 2022

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Jose Flores Charlotte, NC

Great service and great equipment. In the last Hurricane Fiona I have Solar power thanks to Sunnova.

3 years ago Edited October 21, 2022

Reply from Sunnova

Hello Jose Flores, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

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Marilyn Delaney Storrs, CT

Only positive!! Have never had an issue or negative dealings. Always polite when I have called and informative.

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Marilyn Delaney! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LS*

Oct. 21st, 2022

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Nancy London Newburyport, MA

Very satisfied with Sunnova Have experienced no problems in the five years we have had our solar panels.

3 years ago

Reply from Sunnova

Hello Nancy London, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

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Nicole Renza Valdosta, GA

Good customer service overall. They worked with us during a difficult move to help make things easier for us.

3 years ago

Reply from Sunnova

Hi Nicole Renza! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

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Cortney Heath Los Angeles, CA

My electric bill went from $400 plus a month to have a monthly credit. My highest bill from summer 2022 was about $35 bucks. Can’t beat that!!!

3 years ago

Reply from Sunnova

Hello Cortney Heath, thank you for the feedback. We are glad you made the decision to go solar with Sunnova! **MV

Oct. 18th, 2022

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Jose Sanchez New York, NY

This company is really responsible with everything is my first year with then I will see how this works

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jose Sanchez! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 24th, 2022

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Felipe Hurtado Los Angeles, CA

Everyone from the roofers to the solar installers did a great job. I’m very happy with how professional everyone was.

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Felipe Hurtado! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 5th, 2022

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Oudon Hayes St. Petersburg, FL

Thank you. Perhaps before you bill me. That you ensure the project is 100% complete. As it stands today. The safety inspection has failed 3 times. I am anxiously awaiting a new inspection date so the county inspector can sign off on it.

3 years ago

Reply from Sunnova

Hello Oudon Hayes, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 5th, 2022

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Daryl Muratori Miami, FL

Very efficient in the installation, time to get it up and running was another issue but mostly on HOA and City doing inspections.

3 years ago

Reply from Sunnova

Thank you for your note, Daryl Muratori. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Aug. 3rd, 2022

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Cm Piskula Northampton, PA

LACK of COMMUNICATION & UNDERSTANDING from start to finish! I CAN NOT recommend solar energy . I am now paying 4X’s more for my electricity than I did b4 I signed to renewable .

3 years ago

Reply from Sunnova

Hello Cm Piskula, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 2nd, 2022

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Tom Toms River, NJ

Excellent service in every way. I’ve had my panels for six months and I love it! So happy I did this.

3 years ago

Reply from Sunnova

Hello Tom , thank you for the kind words. Welcome to the Sunnova family!^AG

Jul. 20th, 2022

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Shamin Youssef Los Angeles, CA

This has been one of the worst experiences. My system was not working, half my system was left off and no one believed me until I had to prove to them it was by showing them my old smaller system produced more. I wish I could have gone with another company.

3 years ago

Reply from Sunnova

Hello Shamin Youssef, we are sorry to hear that. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?*LS*

Jun. 29th, 2022

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Michael Roinick Philadelphia, PA

Fast efficient installation and setup. The rep Joe K was super knowledgeable and answered every question I had.

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Michael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! +EC

Jun. 15th, 2022

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Jemil Elalee Arlington, TX

I just started with Sunnova..it looks like going to be a very good start ,all my questions and concern is been answeted

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jemil Elalee! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 15th, 2022

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Isaac Sasson New York, NY

Sunnova was fine until o had an issue with my service. Since then, I have tried for over two months to get someone to fix my system or even just give me an update on timing and no one has gotten back to me. It’s getting to the point where I call almost daily. Do not trust them. Do not use them.

3 years ago

Reply from Sunnova

Hello Issac, thank you for reaching. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone where we can reach you? We'll look into this right away. Thank you.^JD

Apr. 26th, 2022

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Catherine Ward Fort Worth, TX

I am satisfied with Sunnova. my bill has been higher than what was promised a few times. But, overall, I believe I save monthly. Thank you.

3 years ago

Reply from Sunnova

Hello Catherine Ward, thank you for the feedback. We want to welcome you to the Sunnova family!**MV

Mar. 31st, 2022

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Max Chicago, IL

one year of sollar installations from sunnova, everythig works perfect, energy saving up to 68%, thanks for quick work, guys

4 years ago

Reply from Sunnova

Hello Max, Thank you very much for your feedback! Were thrilled you made the decision to go solar. Welcome to the Sunnova Family!!*AG

May. 7th, 2021

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blas Hyattsville, MD

Very good maintenance service If your production is less than the guaranteed, They will refund you the balance.

4 years ago Edited September 14, 2021

Reply from Sunnova

Thank you for sharing your story Blas! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Apr. 22nd, 2021

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PATEL Plainfield, NJ

doesn't response to your emails or calls specially the employee Myrna V the longer they take to response more money they make from customers. since you are obligated to pay the monthly payment and interest occurring for the time you are waiting for them to resolve the issue I would not recommend to work with sunnova at all

4 years ago Edited September 14, 2021

Reply from Sunnova

Hello Patel, we are here to help! If you can send a email to resolutions@sunnova.com with your system ID and a phone number where we can reach you? **MV

Mar. 23rd, 2021

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Andrew A Sapp Philadelphia, PA

Orbit Solar is very thourough and professional. No hitches in the entire process. A quality company!

4 years ago

Reply from Sunnova

Andrew, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Dec. 16th, 2020

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Patricia Provencio Rosamond, CA

There is nothing I like about this company. I want out of this contract. Zero customer service, my panels and system hasn't worked correctly in months, I have called and called and called, they keep closing my claims with no resolution.

5 years ago

Reply from Sunnova

Hello Patricia, thanks for bringing this to our attention. We are very sorry to hear about your experience with the system. One of our agents will reach out you shortly to help get this issue resolved. Thank you. ^JD

Oct. 19th, 2020

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Yvette Caban The Bronx, NY

The work done was excellent . Cleaned up after themselves. I rave to everyone about my savings.best decision ever.

5 years ago

Reply from Sunnova

Hello Yvette Caban, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.Welcome to the Sunnova Family^IS

Aug. 14th, 2020

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Candita Ramos-Montes Brooklyn, NY

Unfortunately because of the pandemic the process took longer than expected but Sunnova has been nothing but professionals.

5 years ago

Reply from Sunnova

Hello Candita, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^JD

Aug. 6th, 2020

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Craig Folk Birdsboro, PA

In the first five days of having my solar turned on i had one day that i produced look forward to the months to come.

5 years ago

Reply from Sunnova

Thank you for the note, Craig. Welcome to the Sunnova family!^JD

Aug. 6th, 2020

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Amy Handley Fort Worth, TX

Everything i have been promised has be delivered and EVERYONE I have worked with , or came to my home were wonderful!!!

5 years ago

Reply from Sunnova

Hello Amy Handley, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Jul. 22nd, 2020

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Alma Maltez Hyattsville, MD

Great costumer service and people are Sonnova are very professional. I am happy with the service they provide me.

5 years ago

Reply from Sunnova

Alma, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jul. 17th, 2020

Sunnova Reviews