Sunnova: Read 6,315 User Reviews From Real Homeowners

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Williams Phoenix, AZ

Lack of communication and visibility. Website timelines not updated and rarely received updates regarding project, changes to timelines, approval failures, etc.

2 years ago

Reply from Sunnova

Greetings Williams, thank you for submitting your review. We take your feedback to heart and would like to extend our apologies for any inconvenience. Please write us at customerservice@sunnova.com with your system ID or phone number and we will gladly reach out to assist or clarify with any question or concern.

Feb. 15th, 2024

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Abby Walborn Dauphin, PA

Great customer service by everyone from the salesperson to the installer, to the support team

2 years ago

Reply from Sunnova

Hello, Abby Walborn. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Feb. 13th, 2024

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Danielle Mitchell Fort Myers, FL

Loved the way they let you know step by step how they was going on your project.

2 years ago

Reply from Sunnova

Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 19th, 2024

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Frank Sandlin St Louis, MO

No cost way to go solar. The install was very quick so far everything is working as it should.

2 years ago

Reply from Sunnova

Frank Sandlin, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jan. 15th, 2024

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Michelle Swarthmore, PA

Sunnova did all the work. They kept me in the loop on how everything was progressing

2 years ago

Reply from Sunnova

Hello Michelle, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 10th, 2024

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Bobby Bay Shore, NY

No complaints Ryan was very helpful the work was done thoroughly just waiting to see how it helps me in the future

2 years ago

Reply from Sunnova

Hello, Bobby. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Jan. 4th, 2024

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Kimberly Hernandez

Awesome service and with the problems we have with electricity I'm PR Sunnova is our best choice

2 years ago

Reply from Sunnova

Hello Kimberly Hernandez, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Rori Roberts

Aras was the reason I decided to do this because of her helping to make this change.

2 years ago

Reply from Sunnova

Hello Rori Roberts, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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Vasni Hernandez

Nice service and excellent payment. The client service aleays help us to resolve any problem

2 years ago

Reply from Sunnova

Vasni Hernandez, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jan. 3rd, 2024

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Orlando/Maria T Rodriguez Tampa, FL

The best salesman. Always available and knowledgeable. Easy to talk to and reach on the phone.

2 years ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jan. 3rd, 2024

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bigjon1359 Phoenix, AZ

They are very good at communication. The people are very courteous and friendly.

2 years ago

Reply from Sunnova

Hello bigjon1359 thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jan. 3rd, 2024

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B. Martin

The process has been great, and the work that has been done was quality craftsmanship!

2 years ago

Reply from Sunnova

Thank you, B.! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Brad Cofrancesco

Great support and service. Stephen was really helpful and prompt getting back to me.

2 years ago

Reply from Sunnova

Thank you, Brad! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Jackie's Life Torrington, CT

So far while having sonnova, i’ve had no problems whatsoever and I’m loving, having my solar.

2 years ago

Reply from Sunnova

Thank you, Jackie's! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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William D Patton

I am pleased with the quality of the solar panels and installing of the roof by their employees.

2 years ago

Reply from Sunnova

Thank you, William! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Bob Weinstein

This company is great!! They are very professional and personable!! All the work was quality!!

2 years ago Edited May 1, 2025

Reply from Sunnova

Thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Dec. 26th, 2023

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Michelle Díaz

Excelent service!!! Al my system is perfect to my home and all my questions answer!

2 years ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Jason Hague Indianapolis, IN

The techs that came to the house were great. Friendly and gave us lots of information.

2 years ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2023

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Ben S. Jonesboro, GA

Fast approval and very professional. Sunnova make you feel like they are supporting.

2 years ago

Reply from Sunnova

Hello Ben S. , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 26th, 2023

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Bobby Slayton Canyon, TX

They are very easy to work with if you ask a question they will have the answers

2 years ago

Reply from Sunnova

Thank you, Bobby! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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naseer ahmad

Quick and easy system. I am new just been one month if using the system. Lets see how it works

2 years ago

Reply from Sunnova

Hello naseer ahmad, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 26th, 2023

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Matt D Waltham, MA

Product and service work as explained. Professional people with good customer service

2 years ago

Reply from Sunnova

Thank you Matt D, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 26th, 2023

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Andrea McCarthy

Great to work with. Very informative and was able to explain the entire process the fees etc

2 years ago

Reply from Sunnova

Thank you, Andrea! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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Darren Rhyne Birdsboro, PA

I’ve had nothing but positive experiences from the beginning to the end of our project.

2 years ago

Reply from Sunnova

Thank you, Darren! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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Stacey Nickels California City, CA

We are not completely installed and hooked up as of today but Sunnova and our Sales Rep Dane have been great so far

2 years ago

Reply from Sunnova

Hello Stacy Nickles, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 15th, 2023

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Janery Astacio-Marrero

In general, the communication has been excellent and overall, a positive experience.

2 years ago Edited December 15, 2023

Reply from Sunnova

We appreciate your review, Janery Astacio-Marrero. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. We appreciate your support!

Dec. 16th, 2023

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Eileen Zieba Adams, MA

was very easy to install, I like the fact that I don't have any high bills to worry about.

2 years ago Edited December 14, 2023

Reply from Sunnova

Hello Eileen Zieba , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 14th, 2023

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Andre Herbst Cassville, NJ

what is there not to like. a good product, great service, great price, great service

2 years ago

Reply from Sunnova

Andre Herbst thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Dec. 8th, 2023

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Kyle Hardman Las Vegas, NV

Amazing customer service and they deliver on time and do what they say they will do!

2 years ago

Reply from Sunnova

Thank you for your review, Kyle Hardman. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 8th, 2023

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gatormac53

Awesome job my everyone involved from sales to the installation team and electrican

2 years ago

Reply from Sunnova

Hello gatormac53, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 7th, 2023

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Denise Young Fresno, CA

It is a great company to deal with. Everyone we have spoke with has been extremely helpful and kind

2 years ago

Reply from Sunnova

Thanks for your positive feedback, Denise Young! We're incredibly excited that you've decided to go solar & join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future.

Dec. 7th, 2023

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Steven Kleeman

Great service and communication. Sales rep was very responsive to any questions.

2 years ago

Reply from Sunnova

Hello Steven Kleeman, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 30th, 2023

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Debbie Stout Birdsboro, PA

2 years ago

Reply from Sunnova

Hello Debbie Stout, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 27th, 2023

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Thomas Swaney Norwich, CT

Everything went well from the planning to the install. Great company to deal with.

2 years ago

Reply from Sunnova

Hello Thomas Swaney, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 28th, 2023

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Thomas Mitchell

Save money on electric bill and would be a great selling point if or when I sell my house.

2 years ago Edited March 21, 2024

Reply from Sunnova

Hello Thomas Mitchell, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 27th, 2023

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Betty Rivera Putnam Valley, NY

The crew that installed the panels were very friendly and careful working in our home.

2 years ago

Reply from Sunnova

Hi Betty Rivera, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Nov. 27th, 2023

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Jeff Denis Reno, NV

Great service from sales to install, I would recommend this company to frienfs and family.

2 years ago

Reply from Sunnova

Jeff Denis, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Nov. 27th, 2023

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Dustin Sheppard Rahway, NJ

Amazing!!! What a great company with great Client Service and such a fast turnaround!!!

2 years ago

Reply from Sunnova

Thank you for reaching out to us, Dustin Sheppard. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Nov. 20th, 2023

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Jim Klinedinst York, PA

The install was very good. I was really impressed with the electrical installation guy’s. There work is very nice

2 years ago

Reply from Sunnova

Thank you for your message, Jim Klinedinst. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Nov. 20th, 2023

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Irene Colbert

They were very determined and supportive and sufficient with the solar process and installation.

2 years ago

Reply from Sunnova

Hello Irene Colbert, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 20th, 2023

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Terry L Nace Spring Grove, PA

They were very professional and courteous. The work was done when they said it would be.

2 years ago

Reply from Sunnova

Hello Terry L Nace, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 20th, 2023

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Chris Nicholson TX

There was no followup call or information provided. The system is currently showing an error, which was there before the maintenance call.

2 years ago

Reply from Sunnova

Hello Chris Nicholson, To help ensure we address your concerns effectively, we kindly request you to provide us with your system ID or the case number associated with your inquiry. By sharing this information via email at customerservice@sunnova.com, we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 20th, 2023

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joam linares Waldorf, MD

Way to deal with, felt very transparent with the evaluation and information procuded

2 years ago

Reply from Sunnova

Hello joam linares , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 10th, 2023

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Rainy Cadenhead Kansas City, MO

Very thorough inspection of the work done and ensuring the work was done correcting.

2 years ago

Reply from Sunnova

Hello Rainy Cadenhead, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

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Jakob Olson Bridgeport, CT

They took a bit with the installation and they can be hard to contact sometimes. And one their employees did make a false report to some animal rights group.

2 years ago Edited November 14, 2023

Reply from Sunnova

Hello Jakob Olson, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Nov. 15th, 2023

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Daniel Colon Port Saint Lucie, FL

It was a very easy process from the beginning to the end. They handled all the processes

2 years ago

Reply from Sunnova

Hello Daniel Colon, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 3rd, 2023

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Gregory Kossick

Fast and efficient. Justin with sales was awesome and the team that did the install was amazing!!

2 years ago

Reply from Sunnova

Thank you for your message, Gregory Kossick. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Oct. 27th, 2023

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Kondalarao Mangipudi Kissimmee, FL

Every work is timely performance, good craftmenship, clean, good communication and friendly.

2 years ago

Reply from Sunnova

Hi Kondalarao Mangipudi, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 19th, 2023

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Hayden Gladfelter Gettysburg, PA

Inspector change time didn’t let homeowner know. Needless to say the inspection did not take place that day. Very poor communication between company and Customer.

2 years ago

Reply from Sunnova

Hi Hayden, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Oct. 17th, 2023

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Denise Johnson

Process from my sales rep Cynita to installation was streamlined and professional.

2 years ago

Reply from Sunnova

Greetings, Denise Johnson, Thank you for the 5 starts !Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 16th, 2023

Sunnova Reviews