Sunnova: Read 6,080 User Reviews From Real Homeowners

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Ron Maas Bridgeville, DE

They are the worst company I have ever dealt with. I don't mean worst solar company, I mean worst company. I am trying to get the lease assigned to me so I can buy the house. You can not get anyone to take your phone call. they lie to you, t

6 years ago

Reply from Sunnova

Hello Ron Maas, thank you for bringing this to our attention. Can you please send us a to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *LG*

Mar. 2nd, 2023

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Wayne Athol, MA

Since installation June 2016, my monthly costs have increased for electricity. They said I would save money, instead I have a monthly average NGrid bill of $120 and solar is $105, so total $225. Before solar average monthly was $135. Where is the savings???????

7 years ago

Reply from Sunnova

Thank you for bringing this to our attention. Can you send us a private message with your system ID and a phone number where we can contact you? We will analyze this immediately. Thank you. HV

Mar. 9th, 2023

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Irene Segovia Martinez, CA

Had to pay to remove and reinstall system to get a new roof 2750.00. They used 3rd party contractor who is now holding my panels hostage due to non payment by Sunnova. No one at Sunnova calls back and now I am without my system. I have not had system since August 4, 2017 and no resolution in sight...

7 years ago

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shirley deel

I have true up each year besides PGE bill and $122. a mo to Sunnova. The true up is 1500, dollars a year. It is from PGE for electricity used but not covered by solar. It is awful. Isn't there a way out of this ?

7 years ago

Reply from Sunnova

Hello Shirley, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 7th, 2023

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Julio Abislaiman

This company has absolutely no customer service. For close to three months I have been complaining about my systems performance and the only actions I see from Sunnova is their collection department calling me to collect. They are the worst.

8 years ago

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WIlliam Keyes Folsom, CA

Buyer beware. Sales associate will say that its easy to transfer the lease to a new owner even if its a company buyout which is not supported by their inflexible management. They are in this strictly for the money are not flexible at all for the customer.

8 years ago

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Jim UT

We are charged $300 more per year than if we did not have a solar unit on the house. I am not saving any money. They say that their rates do not go that low for the area we are in. Also, it did not add value to the house. After trying to sell it, nobody wants to pay extra for it. We are stuck with a lemon!!!

8 years ago

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Tony Capasso Runnemede, NJ

not good service at all. had to wait almost one year before it was turn on. then it was turned on in the summer months, and received a high electric bill along with the lease bill. They never said I would receive a large bill from the electric company For them to be rated where they are it is to high.

8 years ago

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Gloria Cryer San Francisco, CA

Everyone I worked with was professional and kept me informed all the way through the entire process.

8 years ago

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William Applegate San Francisco, CA

Service was always great! Everyone who I spoke with and all the installers were respectful and polite.

8 years ago

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Alex San Diego, CA

One of the worst solar company. There is no customer service. Every bill they over charge me and I placed call after call with no result. Poor quality, poor service. if you want to go solar do your homework and go with another company. This company does not wort your money and time. Stay away. Do not do same mistake I did.

8 years ago

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Gina Turner

They show up to your house with out notice. They did not communicate with you

2 months ago

Reply from Sunnova

We appreciate your feedback, Gina. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We apologize for any inconvenience you may have experienced throughout your experience with Sunnova

Oct. 16th, 2024

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Rick Mills

Results substandard from what was promised.

2 months ago

Reply from Sunnova

Hello Rick. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 2nd, 2024

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Shuly Baddouch

easy to deal with. we just bought a home that has a solar lease - the transfer and everything was great

8 months ago

Reply from Sunnova

Hello, Shuly Baddouch. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

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R_Vengeance V

Great service and products Having solar panles has helped me not loose power. Even in worst of blackouts.

8 months ago

Reply from Sunnova

We appreciate your review, R. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes!

Mar. 30th, 2024

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Franco Alvarez

Excellent company, both products and service has been flawless so far. I’ve been an active customer for 7 month now.

9 months ago

Reply from Sunnova

Hi Franco Alvarez. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 22nd, 2024

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Amaris Lopez

Pleased with sunnova's service and treatment. Quick approval and resource management for prompt installation.

9 months ago

Reply from Sunnova

Hello Amaris!Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Ed Reyes

The process was really straightforwardly. I recommend this company and I’m planning to use it again.

9 months ago

Reply from Sunnova

Hello Ed! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Jose Magana

The worker was very kind even though we had took a little bit of time to get ourselves ready for them

9 months ago

Reply from Sunnova

Hi Jose Magana! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Joe Campbell

very straight forward and a great plan. all questions were answered and my decision was easily made

9 months ago

Reply from Sunnova

Hi Joe Campbell! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Christine Dash Beverly, MA

The staff was wonderful. I wish every company was this transparent , helpful and easy to work with.

11 months ago

Reply from Sunnova

Hello, Christine Dash. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Jan. 2nd, 2024

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Mr. Blue

So far I've been with Sunnova for over 5 years and I've yet to have any issues, everything has been great, and the customer service amazing.

5 months ago

Reply from Sunnova

Hello Mr. Blue, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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David Maturi Atlantic City, NJ

Excellent reliability. Exceptional savings. Monthly bill is over $250. Sunnova lease $85/mo and money back at end of contract year.

11 months ago

Reply from Sunnova

Hello David Maturi welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Cheyenne Atwood Dallas, TX

It was a very nice experience and didnt take much of my time. Really simple and straight forward. i am telling all my friends and neighbors

1 year ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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L. Bailey

Sunnova is a great company. Ryan was very helpful. We just paid $0 for our electric bill this past month. That means everything!

1 year ago Edited March 21, 2024

Reply from Sunnova

Thank you, L.Bailey, for taking the time to write us a kind review. Glad to hear that Ryan delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

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Ronald M Vineland, NJ

It has been a joy working with the people at Sunnova, they have always been willing to help in whatever question you have.

1 year ago

Reply from Sunnova

Ronald M, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Sep. 28th, 2023

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Scott Rogers Troy, NC

Techs were prompt and explained everything. Unfortunately would not do warranty work because we did not purchase through Sunnova.

1 year ago

Reply from Sunnova

Thank you, Scott! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Nivia Monclova

I love the sealing treatment with Danosa but I do not have a solar generator sytem.in my house. I will love to have it but I did not have a good credit to qualify.

1 year ago Edited March 21, 2024

Reply from Sunnova

Hi Nivia Monclova! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Robin Roth Surprise, AZ

Everything was taken care of. I didn’t have to do anything but let people in and something was broken and they fixed it right away. I was happy.

1 year ago Edited September 26, 2023

Reply from Sunnova

Thank you, Robin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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JoAnne Craig Vallejo, CA

I appreciate the representatives being patient and polite and treating me with respect. We had some good converations and they listened.

1 year ago

Reply from Sunnova

Thank you, JoAnne! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 15th, 2023

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Margaret P. El Dorado Hills, CA

Sunnova did an excellent job installing my panels. I also have an EV and my electric bills are a fraction of what it used to be. Thank you Sunnova!

1 year ago

Reply from Sunnova

Thank you, Margaret! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Cheryl Berggren North Las Vegas, NV

Getting the PTO from NVEnergy took a long time, other than that everything went well. Installer’s and salesman were great

1 year ago Edited August 25, 2023

Reply from Sunnova

Hi Cheryl Berggren, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 25th, 2023

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Charles Sciullo Ocala, FL

Dislike too long of time from initial discussions to installment. Over 1 year. Like Great interest rate and software with Sunnova.

1 year ago

Reply from Sunnova

Hi Charles, we appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Eduardo Daniel López

Everything great so far, from the very first contact with Ms. Bianca Estrada until the installation of the system at home.

1 year ago Edited June 18, 2024

Reply from Sunnova

Hello Eduardo, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 25th, 2024

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Erika Sperry Quail Valley, CA

I really loved how if the contract laid out everything! We have saved so much money this last year! So glad we made the decision to go with Sunnova!

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Erika Sperry! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

May. 25th, 2023

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Ronald Sanford

I liked the whole procedure and the ease with setting up my account. The only thing I didn't like was the runaround I got when I questioned maintaining the system annually

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Ronald Sanford! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Shelly West Fresno, CA

Our experience with Sunnova has went very well. Streamlined and hassle free. Our Salesman Josh H was superb with his knowledge and customer service.

2 years ago

Reply from Sunnova

Hello Shelly West, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Aug. 24th, 2022

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Robert Diehl

Fast installation great installers cleaned up there mess

4 months ago

Reply from Sunnova

Thank you, Robert! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 26th, 2024

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Cherie

I always had to call them for updates for installation.

4 months ago

Reply from Sunnova

Thank you, Cherie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 21st, 2024

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Janie Tiblier

Could do a better job at explaining exactly how everything will work

4 months ago

Reply from Sunnova

Thank you, Janie! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to reach out to us with your account information, or with any questions you may have at 866-786-6682.

Aug. 13th, 2024

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David Nichols

Good staff quick turnaround. Will recommend them to others

4 months ago

Reply from Sunnova

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

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John Waite

The clarity of the process and contractual obligations.

4 months ago

Reply from Sunnova

Thank you, John Waite! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 5th, 2024

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Hawthorne Angela

Whole process took way longer than we thought.

4 months ago

Reply from Sunnova

Greetings Angela. We appreciate you taking the time to reach out to us and letting us know your feedback. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. Thank you for choosing Sunnova!

Aug. 5th, 2024

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M.J. S.

Was kept informed throughout the install process.

5 months ago

Reply from Sunnova

Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jul. 19th, 2024

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Roland Rubio

Just need a battery so when the power goes out, my won't.

5 months ago

Reply from Sunnova

Hello Roland. Thank you for your 4-star review! Please contact our sales department at 855-349-7652 in regards to adding to your system. Thank you for choosing Sunnova!

Jul. 11th, 2024

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Louis Kline

Everything went as planned. Great work as was planed.

5 months ago

Reply from Sunnova

Hi Louis, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 28th, 2024

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Maggie Brezak

Technology was hard to get inthe beginning but now is good.

5 months ago

Reply from Sunnova

Hi Maggie, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Thank you for being part of the Sunnova Family!

Jun. 28th, 2024

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Daniel Peña Rodriguez

because they deserve it and they are very efficient

6 months ago

Reply from Sunnova

Hello Daniel, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for being part of the Sunnova Family!

Jun. 28th, 2024

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MANUEL TIRADO

I never got any money back from buying solar.

6 months ago

Reply from Sunnova

Hello Manuel. Thank you for your 5-star rating! Feel free to contact our customer service at (866)786-6682 or customerservice@sunnova.com regarding your inquiry. Thank you for choosing Sunnova!

Jul. 5th, 2024

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Leonel Garcia

This was my dream project and you helped me make it happen.

6 months ago

Reply from Sunnova

Thank you, Leonel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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