Sunnova: Read 6,314 User Reviews From Real Homeowners

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Humberto Fortyz Baltimore, MD

It is a company that is very well trained and its employees are very well prepared

2 years ago Edited May 25, 2023

Reply from Sunnova

Hello Humberto Fortyz, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Madeline Ortiz Winter Haven, FL

Best Customer Service. Prompt response for your questions and needs. Trusted company 100%

2 years ago Edited May 24, 2023

Reply from Sunnova

Hello Madeline Ortiz, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Carmen Fernandez

I would like to thank Sunnova for financing my equipment and for such an awesome service.

2 years ago Edited May 24, 2023

Reply from Sunnova

Hello Carmen Fernandez, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Ricardo Perez

Excellent service and quality. Easy to process for the acquisition of the system.

2 years ago

Reply from Sunnova

Hello Ricardo Perez, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Omayra Rivera FL

Extremely satisfied with the energy service! Will recommend Sunnova to everyone!

2 years ago Edited May 24, 2023

Reply from Sunnova

Omayra Rivera, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please provide us with your system ID or case number to better assist you with the status of your service appointment. *PL*

May. 25th, 2023

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I. C.

I love to be free from the increments of the electricity bill and the power shortages

2 years ago

Reply from Sunnova

I. C., thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please provide us with your system ID or case number to better assist you with the status of your service appointment. *PL*

May. 25th, 2023

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Anel Rivera

Very good company recomended. Responsables, fastest and seriously with his offers

2 years ago Edited May 26, 2023

Reply from Sunnova

Hi Anel! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! *VD*

May. 27th, 2023

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Maria M Ramirez

Sunnova is the Best in solar sistem. I am very happy of my decisión to select Sunnova

2 years ago Edited June 5, 2024

Reply from Sunnova

Hello Maria M Ramirez, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *PL*

May. 25th, 2023

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William Cuevas

A responsible company I recommend 100% Im verry happy with Sunnova excellent service.

2 years ago

Reply from Sunnova

William Cuevas, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *PL*

May. 25th, 2023

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Yadira Pizarro

Excelent service, can't complaint. My Solar system is the better desicion I have made.

2 years ago

Reply from Sunnova

Yadira Pizarro, Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *PL*

May. 25th, 2023

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Rene Batiz

Good service and i find all the information needed in the web page. highly recomended

2 years ago Edited May 24, 2023

Reply from Sunnova

Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *AM*

May. 25th, 2023

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Amilcar Aponte

Excellent customer service, they follow up on your case and the technicians do their best.

2 years ago Edited May 24, 2023

Reply from Sunnova

Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *AM*

May. 26th, 2023

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Desiree Blackman

Sunnova is the way to go great company and very prompt and very helpful no complaints

2 years ago

Reply from Sunnova

Hello Desiree, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

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Don Conry Metuchen, NJ

Ease of dealing with Sunnova. They monitor my system and alert me if there is a problem.

2 years ago

Reply from Sunnova

Hello Don, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

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christopher wolfe Halifax, PA

I like the check from ppl, tax return and the people involved in the sale and imnstallment

2 years ago

Reply from Sunnova

Hello Christopher, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

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Clayton Torres

Take to long to get someone to fix a problem here on Guam. Looks like only one technician to troubleshoot systems.

2 years ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll review this right away. Thank you. *GG*

May. 25th, 2023

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Afia Quasie

Great transparent company with great customer service support from beginning to end.

2 years ago

Reply from Sunnova

Hi Afia Quasie! We appreciate your kind feedback concerning our customer service. Thank you for being part of the Sunnova Family! *DM*

May. 25th, 2023

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Megan Stock Quarryville, PA

The ease of getting the system installed along with all of the information on how everything works

2 years ago

Reply from Sunnova

Hello Megan Stock! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DM*

May. 25th, 2023

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Don Hudson

Clear communication and expectations were established before the contract was finalized.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Don Hudson! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DM*

May. 25th, 2023

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Allengibson Bakersfield, CA

Great customer service. Equipment running great and definitely already saving money.

2 years ago

Reply from Sunnova

Hello Allen Gibson, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DM*

May. 25th, 2023

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Evelyn Molina Salt Lake City, UT

Since I have been with my solar panel I have been saving. Definitely my decision was smart.

2 years ago Edited December 14, 2023

Reply from Sunnova

Hello, Evelyn Molina. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Dec. 16th, 2023

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Joseph Sinclair Ware, MA

Explained everything so that i understood what I was getting. And how much I would save.

2 years ago

Reply from Sunnova

Hi Joseph Sinclair! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Anthony Schend

Amazing service and kept me updated along the way. So glad I chose to go with solar!

2 years ago

Reply from Sunnova

Thank you, Anthony Schend! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Antonio

Sunnova has solved my problems sending a technician to my house in lesa that 24hrs.

2 years ago Edited May 25, 2023

Reply from Sunnova

Hi Antonio! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 25th, 2023

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Diane Wilder Menifee, CA

nice customer service and good company, the product wil very good with no issues

2 years ago

Reply from Sunnova

Hi Diane Wilder! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 25th, 2023

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Jodina Attao Saipan, S

Sunnova customer service is excellent, their field team are professionals in what they do!

2 years ago

Reply from Sunnova

Hi Jordina Santiago! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

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Lala Lala Miami, FL

Fast quick and easy save energy keep are planet green. The goal to remove pollution

2 years ago Edited December 22, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Lala Lala! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Lauri Kerr Cleveland, OH

Gentlemen that came to our house were nice. Explained to me the answers to all of my questions.

2 years ago

Reply from Sunnova

Hi Lauri Kerr! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 22nd, 2023

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David Scott Denver, CO

Decent communication during the process with the utility company. Still not getting any performance data on the system after six days.

2 years ago

Reply from Sunnova

Hi David Scott, in order to help resolve your concerns please send us a message to customerservice@sunnova.com with a system ID or the case number, as well a phone number. ~AG

May. 22nd, 2023

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Rachel Grabowski South Lyon, MI

You haven’t been able to fix our solar unit since December. We have all of this documentation from contacting you guys and now show appointment’s to showing up and saying it’s fixed but it not being fixed.

2 years ago

Reply from Sunnova

Hello Rachel Grabowski, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?*JA*

May. 19th, 2023

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Ty & Charity Lamberth Smithfield, VA

They did an amazing job and fix the problem that we were having since we had the solar panel.

2 years ago

Reply from Sunnova

Hello Ty & Charity Lamberth, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DM*

May. 17th, 2023

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Ralph Unkert

Exceptional service and not a single issue since my system went into service 3 years ago.

2 years ago

Reply from Sunnova

Hello Ralph Unkert, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 16th, 2023

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Cynthia Wasem Berea, OH

They arrived when they said they would. They explained everything they were doing.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Cynthia Wasem! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 16th, 2023

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P Balles Queens, NY

The young lady that helped me on the phone was very willing to answer all my questions

2 years ago

Reply from Sunnova

Hi P Balles! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 12th, 2023

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Mike Radwick Henderson, NV

I was not there when he did the work . He picked up after the installation allis good

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Mike Radwick! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 11th, 2023

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Kristine Tillman 'Ewa Beach, HI

I am happy Sunnova monitors my system and will send someone out if they see a problem.

2 years ago

Reply from Sunnova

Thank you, Kristine Tillman! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *CP

May. 8th, 2023

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Carol Villaggio Middletown, CT

Sunnova has been excellent in providing service and support when questions arise.

2 years ago

Reply from Sunnova

Thank you, Carol Villagio! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 5th, 2023

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Laurene Robida Manchester, CT

Very professional and didn’t take long to install. Love my new electrical bill!

2 years ago

Reply from Sunnova

Hi Lauren Robida! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 3rd, 2023

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Jose Castro

its great that it reduced my electricty bill by more than 90% and my paymnt is staying the same with sunnova

2 years ago

Reply from Sunnova

Hello Jose Castro, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

May. 3rd, 2023

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Bonita Huffman

The service, installation and post installation processes are and were excellent.

2 years ago

Reply from Sunnova

Hello Bonita Huffman, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *JA*

May. 2nd, 2023

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Mik Wedel Springfield, MA

Technicians were very respectful of my house and very quick on the installation of the system.

2 years ago

Reply from Sunnova

Thank you for your note, Mik Wedel. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! ~AG

May. 2nd, 2023

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Julia Bowers Johnstown, PA

Efficient and professional. Provided updates during the troubleshooting and repair process.

2 years ago

Reply from Sunnova

Hello Julia, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *IE*

Apr. 25th, 2023

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Jorge Israel Del Valle

It is a success, I don't know when there are power outages and the price is fixed

2 years ago Edited April 21, 2023

Reply from Sunnova

Hi Jorge Israel Del Valle! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Apr. 21st, 2023

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Dennis Flores

This is one of the greatest Investments I have done in my house recommended to anybody

2 years ago

Reply from Sunnova

Thank you for your message, Dennia Flores! We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *DM*

Apr. 20th, 2023

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Betty Jean Landry Plainville, CT

Every aspect of the installation and the process leading to it was very satisfactory! 👏👏

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Betty Jean Landry! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

Apr. 19th, 2023

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Trasey Barres Liberty, NY

Service and installation no issues. They had no problem installing the battery and back up.

2 years ago

Reply from Sunnova

Hi Trasey Barres! We appreciate your feedback. Thank you for being part of the Sunnova Family! RM

Apr. 5th, 2023

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Amun Ra Covington, GA

Good service, wished I’d have known about Sunnova b 4 I purchased my solar panels.

2 years ago Edited September 13, 2023

Reply from Sunnova

Thank you, Amun Ra! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *NR*

Apr. 4th, 2023

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melanie g VA

I have not received my solar inspection yet . The company that was supposed to come pass and inspect My solar never showed up and never called or anything like that.

2 years ago

Reply from Sunnova

Hello Melanie, thank you for bringing this to our attention. Can you please send us a to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you *LN*

Apr. 4th, 2023

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Patricia Butler, NJ

Everything has gone smoothly waiting for town inspection and utility company approval.

2 years ago

Reply from Sunnova

Hi Patricia! We appreciate your feedback. Thank you for being part of the Sunnova Family! *NR*

Apr. 4th, 2023

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Mike Edwards Cleveland, TN

They came out to fix my system then afterwords system down again less than a week later have had to jump through hoops for repair that still has not been resolved would not recommend

2 years ago

Reply from Sunnova

Hello Mike Edwards, we are sorry to hear you have been having issues with your solar system.
Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you at? *NR*

Apr. 4th, 2023

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