Sunnova: Read 5,942 User Reviews From Real Homeowners

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Eduardo Daniel López

Everything great so far, from the very first contact with Ms. Bianca Estrada until the installation of the system at home.

1 year ago Edited June 18, 2024

Reply from Sunnova

Hello Eduardo, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 25th, 2024

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Erika Sperry Quail Valley, CA

I really loved how if the contract laid out everything! We have saved so much money this last year! So glad we made the decision to go with Sunnova!

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Erika Sperry! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

May. 25th, 2023

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Ronald Sanford

I liked the whole procedure and the ease with setting up my account. The only thing I didn't like was the runaround I got when I questioned maintaining the system annually

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Ronald Sanford! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Shelly West Fresno, CA

Our experience with Sunnova has went very well. Streamlined and hassle free. Our Salesman Josh H was superb with his knowledge and customer service.

2 years ago

Reply from Sunnova

Hello Shelly West, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Aug. 24th, 2022

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Steven Romani

Got no arguments everything has work for me

4 months ago

Reply from Sunnova

Thank you, Steven Romani ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 1st, 2024

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NAVMA Vet

Your Customer Care services are terrible. Why can no one assist me with any technical questions or information.

4 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Jul. 2nd, 2024

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Cheryl Vedrani

Nice service but took too long. It looks.

4 months ago

Reply from Sunnova

Hello Cheryl. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jul. 2nd, 2024

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Humber Lloréns

Great service. Fast response when service was required.

4 months ago

Reply from Sunnova

Hello Humber! Thank you for your positive review! Thank you for choosing Sunnova!

Jun. 13th, 2024

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Regina McLeron

Not thrilled with a double payment the first month.

4 months ago

Reply from Sunnova

Thank you, Regina! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 9th, 2024

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Charles Catron

Too much information asked for. Need to shorten

5 months ago

Reply from Sunnova

Thank you, Charles! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 6th, 2024

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LAR CAN

Out side of billing issues, it's a good product.

5 months ago

Reply from Sunnova

Hello Lar. Thank you for your feedback. We're here to support you every step of the way!

Jun. 6th, 2024

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levert rice

So far so good, going through the permit phase

5 months ago

Reply from Sunnova

Hello Levert! Thank you for your positive feedback. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Jason Pollock

System seems easy to use except their App is lacking

5 months ago

Reply from Sunnova

Thank you, Jason! We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Jun. 6th, 2024

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Tony Cardella

The did what they said they would. Good

5 months ago

Reply from Sunnova

Hello Tony. Thank you for your feedback!

Jun. 7th, 2024

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Saint-louis Marckens

So far so good. I hope I will never unsatisfied

5 months ago

Reply from Sunnova

Hi Saint! We appreciate your feedback. We hope our services keep exceeding your expectations.

Jun. 6th, 2024

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Jackie Jackson

Very satisfied with the service so far..

5 months ago

Reply from Sunnova

Hi Jackie, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Diego Zaragoza

Good overall service. Not the most thrustworthy out there

5 months ago

Reply from Sunnova

Thank you, Diego! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Angel Velez

never goten any tax credit for my sistem

5 months ago

Reply from Sunnova

Hello Angel. Thank you for your 4-star rating! Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com for assistance. We look forward to helping you!

Jun. 27th, 2024

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Cheryl Anderson

Took too long to install my panels. And promises made were not kept

5 months ago

Reply from Sunnova

Hello Cheryl. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To help ensure we address your concerns effectively, please provide your system ID or case number to our email at customerservice@sunnova.com. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Jun. 6th, 2024

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Marlene and Geoffrey Sillifant

Everyone worked together and finally got the job done.

5 months ago

Reply from Sunnova

Hi Marlene and Geoffrey Sillifant! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 29th, 2024

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Linda Benigno

I still didn’t get the panels for the roof , no word on when I will get them

5 months ago

Reply from Sunnova

Greetings Linda. Thank you for contacting Sunnova! We hope to contact you soon to provide you with an update regarding your system. Thank you for your patience!

May. 24th, 2024

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Tobias Tripp

The install was fast and completed in a day

5 months ago

Reply from Sunnova

Hi Tobias, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

May. 15th, 2024

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scot macmullen

Great communication and fairly quick install!

5 months ago

Reply from Sunnova

Hi Scot, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. We appreciate your support!

May. 9th, 2024

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Chip Carter

I feel very safe and secure with this company

6 months ago

Reply from Sunnova

Hello, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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Catherine Winkler

They are the best! Very efficient and reliable!

6 months ago

Reply from Sunnova

Hello Catherine, We are happy to hear our services have been nothing but satisfactory. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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Peter

Most professional company that I have ever worked with!

6 months ago

Reply from Sunnova

Hello Peter, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 2nd, 2024

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G8 CGP

My electric bill has significantly reduced!!

6 months ago

Reply from Sunnova

Thank you, G8 CGP! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Apr. 29th, 2024

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Liz Gelbaugh

We had a great experience with this company.

6 months ago

Reply from Sunnova

Hello Liz Gelbaugh, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback

Apr. 25th, 2024

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Eddie Souvanny

I like everything. There's nothing to like about it.

6 months ago

Reply from Sunnova

Hi Eddie, thank you for your review. We're glad you are satisfied with your system. We are here to provide ongoing support if needed. Thank you for choosing Sunnova!

Apr. 23rd, 2024

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Gloria Riley

They came to work on my solar system and did a great job.

6 months ago

Reply from Sunnova

Hello Gloria! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Apr. 17th, 2024

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RENE RUIZ

Everything was perfect. Great experience

6 months ago

Reply from Sunnova

Thank you for the message, Rene! It means a lot to us here at Sunnova Energy.

Apr. 11th, 2024

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William Jacobson

Easy to do business with. Great company.

6 months ago Edited April 9, 2024

Reply from Sunnova

Hello, William. We value your positive feedback. We're dedicated to offering the finest customer service possible. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Apr. 10th, 2024

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Gary

Horrific time to schedule a replacement inverter on existing system. One of the worst experiences I’ve had in many years.

6 months ago

Reply from Sunnova

Hello Gary, thank you for getting in touch with us and bringing this issue to our attention. We understand the frustration this may have caused, and we sincerely apologize. To assist you effectively, please email our customer service team at customerservice@sunnova.com.

Apr. 8th, 2024

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smitharts

I found all talk and work to be quite professional

7 months ago

Reply from Sunnova

Thank you, Smitharts. We here at Sunnova strive to keep things transparent and professional.

Apr. 5th, 2024

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Glen Lehman

I like how informative or sales representative was.

7 months ago

Reply from Sunnova

Thank you for your message, Glen. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process, and it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Apr. 1st, 2024

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Daniel samano

Great customer service and efficient communication.

7 months ago

Reply from Sunnova

Hi Daniel, our commitment is to help ensure you have a clear understanding of every step in our process. It's fantastic to hear that your experience aligns with our commitment. Thank you for choosing Sunnova!

Apr. 1st, 2024

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Amalio Laureano Echevarria

So far I am very satisfied, I haven’t had any problems.

7 months ago

Reply from Sunnova

Hi Amalio Laureano Echevarria. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you have had a great experience and no problems!

Mar. 30th, 2024

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june jacobs

best choice I made .great team full of knowledge

7 months ago

Reply from Sunnova

We value your view, June. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Mar. 30th, 2024

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Ross Powers

Great company, great satisfaction great product

7 months ago

Reply from Sunnova

Hello Ross, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

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john keating

excited to start using solar and saving on electric

7 months ago

Reply from Sunnova

Hello John, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

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Juliette Dalbacka

Nancy really knows her job!! Extremely helpful. Thank you.

7 months ago

Reply from Sunnova

Hello, Juliette. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Nancy!

Mar. 30th, 2024

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Yvonne Whisenant

7 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Yvonne! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 15th, 2023

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Carlos Santiago

I like it all. Hardware and service. Excellent

7 months ago

Reply from Sunnova

Hi Carlos, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

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Shaya Shagalow

Nice people and really easy to work with.

7 months ago

Reply from Sunnova

Shaya Shagalow thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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GREG TIGHE

They actually take the time to fix the problem

7 months ago

Reply from Sunnova

Thank you, Greg Tighe! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Hijo Mayor

Everything was good. No complaints. Thank you.

7 months ago

Reply from Sunnova

Hijo Mayor, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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VICTOR CORDERO

Great company, will recommend to others.

7 months ago

Reply from Sunnova

Thank you, Victor Cordero! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Mariel Aponte

Excelent service, convenient and asequible.

7 months ago Edited June 21, 2024

Reply from Sunnova

Mariel Aponte, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Luis Vega

Gracias for your service. thanks for your service.

7 months ago Edited June 5, 2024

Reply from Sunnova

Hola Luis Vega! Agradecemos sus comentarios. ¡Gracias por ser parte de la familia Sunnova!

Jun. 6th, 2024

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Tori

Easy great company would highly recommend!!

7 months ago

Reply from Sunnova

Thank you, Tori! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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