Sunnova: Read 6,314 User Reviews From Real Homeowners

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Sandra Kemble Visalia, CA

The company was very helpful and prompt, I was kept informed on all the whole processes.

3 years ago

Reply from Sunnova

Hello Sandra Kemble, thank you for taking the time to provide your feedback. Welcome to the Sunnova family! MV

May. 20th, 2022

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John Ballas South Yarmouth, MA

So far, so good. Too soon to give a complete endorsement. Need more detail in the billing statement.

3 years ago

Reply from Sunnova

Thank you for the kind words, John. Welcome to the Sunnova family! ^JD

May. 6th, 2022

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Joseph Licata Easley, SC

If you move be ready to pay an early payoff fee and interest for loan is included with pay off. Read the contract if you plan on moving. I would never have used this company if this was explained to me before hand.

3 years ago

Reply from Sunnova

Hello Joseph, thank you for reaching. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone where we can reach you? We'll look into this right away. Thank you.^JD

Apr. 26th, 2022

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Tammy N Providence, RI

Amazing customer service. Very helpful. I have and will continue to refer people.

5 years ago

Reply from Sunnova

Thank you for your note, Tammy N. We thank you for helping us convert more homes into energy-saving powerhouses. ^IS

Oct. 26th, 2020

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luv2danc2@pa.net Columbia, MD

I was very pleased with the attention I received at every level of my process of going solar.

5 years ago

Reply from Sunnova

luv1danc2@pa.net, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Oct. 12th, 2020

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Dennis Lafontaine East Granby, CT

Horrible to deal with. Tree damaged roof and left a whole . Company refusing to remove pannels so I can fix roof ....it has been 29 days . Everything at a standstill. DMV is a far better experience.

5 years ago

Reply from Sunnova

Hello Dennis Lafontaine, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Please send us an email to resolutions@sunnova.com we are here to help. One of our Resolution Specialists will contact you shortly.^IS

Sep. 4th, 2020

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Allen Bachman Clementon, NJ

I thought it was better. Twice I have requested from you of how I can monitor my systems energy production and have yet too receive a response.

5 years ago

Reply from Sunnova

Hello Allen Bachman, thanks for bringing this to out attention. We are very sorry to hear about your experience. One of our agents will reach out to you shortly to help get this issue resolved. Thank you^IS

Aug. 14th, 2020

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Manuel Dos Santos Brockton, MA

The monthly bill is nice 100 compared to 300 or 200 is key. I recommend it the best company!👍

5 years ago

Reply from Sunnova

Manuel, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jul. 30th, 2020

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TG105 North Dartmouth, MA

Trinity Solar is great to work with especially salesman named Kyle. Sunnova was uncooperative when we tried to cancel & their customer service was rude/terrible.

5 years ago

Reply from Sunnova

Hello Jillian, thank you for reaching out. We are very sorry to hear about your experience with the cancellation. One of our agents will reach out to you to discuss the conversation that took place. Thank you. ^JD

Jul. 20th, 2020

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Walter Palacios Lancaster, CA

excellent service I recommend saving money and I have no problems with the system

5 years ago

Reply from Sunnova

Thank you for the note, Walter. Welcome to the Sunnova Family!^JD

Jun. 29th, 2020

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Ronald S Munson Bullhead City, AZ

The entire staff from Sales to installation was friendly, proffesional and efficient.

5 years ago

Reply from Sunnova

Mr. Munson, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 25th, 2020

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Dale Davids Elmont, NY

4 years as a customer and love the savings while taking care of the environment

5 years ago Edited February 26, 2024

Reply from Sunnova

Good morning Dale, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 12th, 2020

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Gay Johnson Lemoore, CA

Staff is very helpful polite kind. If an issue came up they were on it right away.

5 years ago

Reply from Sunnova

Thank you for the note, Gay. Welcome to the Sunnova family!^JD

Jun. 10th, 2020

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joe laurito Wethersfield, CT

great staff, neat work, nice clean panels, easy to see usage and energy creation on website

5 years ago

Reply from Sunnova

Thank you for sharing your story Mr. Laurito! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

May. 28th, 2020

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Michael Ames Naugatuck, CT

Everyone was informative and friendly which made the process of switching to solar Very easy.

5 years ago

Reply from Sunnova

Thank you for you note, Mr. Ames. Welcome to the Sunnova family!^JD

May. 22nd, 2020

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Jack Childs Portsmouth, RI

I feel good that I am saving energy. My monthly cost for electricity has come a way down.

5 years ago

Reply from Sunnova

Thank you for sharing your story Mr. Childs! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

May. 11th, 2020

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Marilyn Marrero Waterbury, CT

Great everyone is so nice and kept me updated with all of the things that was going to happen

5 years ago

Reply from Sunnova

Hello Marilyn Marrero, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Apr. 27th, 2020

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Janet Vazquez Orlando, FL

A+ service from beginning to end, not to mention professional staff and Install crew.

5 years ago

Reply from Sunnova

Thank you for your note, Janet. Welcome to the Sunnova Family!^JD

Apr. 22nd, 2020

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Lisa Aleman Morrisville, PA

Friendly and fast service. We immediately started seeing the savings in our electric bill.

5 years ago

Reply from Sunnova

Hello Lisa Aleman, Thank you for your 5-star feedback and welcome to the Sunnova family!. ^OA

Mar. 31st, 2020

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Jan& Rick Howland Holyoke, MA

It is a pleasure to work with this company and it’s great to know the cost is the same each month

5 years ago

Reply from Sunnova

Hello Jan & Rick, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 19th, 2020

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heather dolan Sudbury, MA

We are having a great experience so far and I am looking forward to producing a lot of electricity.

5 years ago

Reply from Sunnova

Good morning Heather, thank you for your feedback and Welcome to the Sunnova Family!^MP

Feb. 8th, 2020

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Katlyn Villas, NJ

Pay twice as much as I used to with the electric company. Yeah. Also, they doubled our rate at 2 years in - SURPRISE! Currently pay just under 600 monthly for a roof full with no shade about.

5 years ago

Reply from Sunnova

Hello Katlyn, we are sorry to hear that this was your experience with Sunnova, thank you for bringing this to our attention. One of our Issue Resolutions Specialist will contact you within 1-2 hours. ^OA

Feb. 5th, 2020

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Bill Ventura Selden, NY

The biggest worst if I could I'd take them off my roof today. The service sucks the system shuts down 3 times they had to come out to fix it. Haven't banked a single credit in three years nothing but LIE'S stay away.

6 years ago

Reply from Sunnova

Hello Bill, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Jan. 28th, 2020

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Angie

Worst company ever! My ceiling was damaged because of the installation. Around 5 years have passed and no one has responded to my requests. Worst part, you can’t get out of the miserable contract.

6 years ago

Reply from Sunnova

Good morning Angie, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Jan. 8th, 2020

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Michael Kerman, CA

It was great. I had to wait but I think it is going to be worthy of the time spent.

6 years ago

Reply from Sunnova

Hello Michael, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^OA

Jan. 6th, 2020

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Merline Upper Marlboro, MD

Sunova customers service very good,I recommends anyone to use them for their energy supply needs

6 years ago

Reply from Sunnova

Hello Merline , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Carl DeBiase Los Molinos, CA

The Representatives were very helpful. The loan process was vitually hassle free.

6 years ago

Reply from Sunnova

Hello Carl, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 27th, 2019

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Maritza C Penalo Massapequa, NY

Excellent customer service! Agents have solved my issues every time fast and efficiently.

6 years ago

Reply from Sunnova

Hello Maritza C Penalo , thank you for your positive feedback. Welcome to the Sunnova Family!^OA

Nov. 20th, 2019

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AMK Wareham, MA

Great service all around. Panels look great, staff friendly. We refer friends all the time!

6 years ago

Reply from Sunnova

Hello AMK , thank you for your positive feedback. Welcome to the Sunnova Family!^OA

Nov. 20th, 2019

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Ernesto Kissimmee, FL

They took way too long to install the panels. I feel that waiting 9 months to have solar panels installed is too long to wait.

6 years ago

Reply from Sunnova

Thank you for your feedback Ernesto. We are sorry to hear that this was your experience with your installation process. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.^OA

Sep. 26th, 2019

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Jonathan D McElreath Fort Worth, TX

Very good customer service and very Knowledgeable with every question that we had about the unit.

6 years ago

Reply from Sunnova

Thank You, Jonathan! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 25th, 2019

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Tim Bing Upper Marlboro, MD

The customer service follow up has been very good. Waiting to see what my monthly savings will be.

6 years ago

Reply from Sunnova

Hello Tim Bing, Thank you for your positive review, Welcome to the Sunnova family! ^OA

Sep. 17th, 2019

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Tina Butler Clinton, MD

The experience for me with Sunnova is amazing. I was informed by phone and email of the process.

6 years ago

Reply from Sunnova

Hello Tina, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jul. 19th, 2019

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Victor T Upper Marlboro, MD

It's a great platform with easy information sharing. The reports are detailed and professional. Keep it up

6 years ago

Reply from Sunnova

Good Morning Victor, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Lita Los Angeles, CA

Great experience specially your sales person Jun P he’s fast helping if you have any questions regarding our Solar.

6 years ago

Reply from Sunnova

Good Morning Lita, Thank you for your positive feedback and Welcome to The Sunnova Family! ^MP

Jul. 19th, 2019

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Alan Kingston, NY

Very nice fast customer service. Nice Internet account where I can check usage or look at payments

6 years ago

Reply from Sunnova

Good morning Alan, Thank you for your positive feedback and Welcome To The Sunnova Family! ^MP

Jul. 19th, 2019

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Jay Brogue, PA

The whole process from start to finish went smoothly. Support has been excellent.

6 years ago

Reply from Sunnova

Hello Jay, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jul. 16th, 2019

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Josephine Santangelo Middletown, CT

How quickly they installed everything and how well informed I was kept on the progress

6 years ago

Reply from Sunnova

Hello Josephine, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jul. 12th, 2019

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David El Paso, TX

Not helpful at all. Very deceiving company and vendors. No real savings going solar. They get their money, vendors get their money and you are stuck in a 20+ contract with no savings as they promised

6 years ago

Reply from Sunnova

Thank you for your feedback David. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.. Can you send us a private message with your system ID and a phone number where we can reach you? ^OA

Jun. 27th, 2019

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Danny Bakersfield, CA

Great company with strong leadership! There programs make a lot of sense vs other solar companies.

6 years ago

Reply from Sunnova

Hello Danny, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^OA

Jun. 21st, 2019

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Nancy Rupert Stonington, CT

Professional, courteous, knowledgeable, respectful and fast. Enjoyable experience.

6 years ago

Reply from Sunnova

Hello Nancy Rupert we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. Thank you^MP

May. 24th, 2019

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Lisa Forked River, NJ

This company is absolutely horrible. The panels have not produced what they were supposed to. I have call numerous times with the same nonsense answers. Stay away from this company!!

7 years ago

Reply from Sunnova

Hello Lisa, thank you for reaching out. We are very sorry for the production issues with the system. We'll escalate your note to the appropriate department. One of our agents will contact you today to help get this issue resolved. ^JG

Nov. 28th, 2018

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J Heim Newton, NJ

Our Solar system has never worked adequetly for the past 3 years. We were over sold . made false promises. Lies To. Promises never kept. Damaged Roof. I have never received 1 Hour of SOlar Energy Credie

7 years ago

Reply from Sunnova

Hello J Heim, we are here to assist you. Could you please send us a private message with your system id or contact information? Thank You!

Oct. 18th, 2018

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Irene Buchalter Sicklerville, NJ

It took too long to get it up and running. I never expected it to take more than six months and dozens of phone calls. I hope that its worth

7 years ago

Reply from Sunnova

Thanks for reaching out Irene, we value your feedback and will use it to improve. An email has been sent to your email address on file with your customer portal web access information to track your system production online. Welcome to the Sunnova Family !

Sep. 6th, 2018

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rick arts Garden Valley, CA

IS THERE A NEG. WORSE COMPANY EVER. DONT GET WORSE, THEY INCREASE YOUR FEES, DONT EVER SENT ANYONE ELSE, HATE THEM LIKE OUT FOR GOOD, SERVICE AND PRODUCT SUCK . THEY NEVER RETURN CALLS

7 years ago

Reply from Sunnova

Thank you for bringing this to our attention Rick, I noticed one of our agents have spoken with you. We will be contacting you in the following hour to address any further questions or concern you might have.

Aug. 31st, 2018

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Peggy

Poor customer services I have ever experienced. Not able to resolve issue for over 1.5 month since the case was opened. No communications to client and online portal is not updated.

8 years ago

Reply from Sunnova

Hello Peggy, we are sorry to hear you have been having issues with your solar system. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you?*JA*

Mar. 22nd, 2023

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Jose Tineo Bronx, NY

The worst don't want to cancel give you a hassle want to penalize you and take you to court. Also they take longer than any other company...Very bad customer service....BEWARE...

9 years ago

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James Thornton San Francisco, CA

The system is operating well, producing more electricity than we use. Very happy.

9 years ago

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Michael Perez

This company is the worst service had the panel install over a year and only work about 1-2 month and still haven't fix it call after call and all I get a BS over the phone I would never get this company again the worst

9 years ago

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Barry Karen San Francisco, CA

Installer team took care of everything. No problem. They knew more about my house then I did.

9 years ago

Sunnova Reviews