Sunnova: Read 6,314 User Reviews From Real Homeowners

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Elsie Healy

Every one we inter faced with were focused on our satisfaction.

1 year ago

Reply from Sunnova

Thank you, Elsie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 4th, 2024

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Teresa Alvarado

Business like yet personable, quick and proficient in their work.

1 year ago

Reply from Sunnova

Thank you, Teresa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 4th, 2024

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Linda Wells

So far I like service received from Sunnova. Lower costs are always welcome!

1 year ago

Reply from Sunnova

Hello Linda. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Nov. 1st, 2024

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Lynn Schutter

Good communication. Installation was easy. It took months to get someone to inspect .

1 year ago

Reply from Sunnova

Hello Lynn. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Nov. 1st, 2024

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sky triangul

Great service and you respond very quickly to all our needs.

1 year ago

Reply from Sunnova

Hello Sky Triangul. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Nov. 1st, 2024

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Toni Shoemake

You all did a great job I'm glad we went with your company thank you.

1 year ago

Reply from Sunnova

Thank you, Toni! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 31st, 2024

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David Hostetler

Ease of contacting to ask questions. Also the installation took only ONE DAY!

1 year ago

Reply from Sunnova

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 30th, 2024

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Marisol Pabon

Recomiendo a Sunnova como el Banco de Financiamiento para su sistema solar

1 year ago

Reply from Sunnova

Hola Marisol Pabon! Agradecemos sus comentarios. ¡Gracias por ser parte de la familia Sunnova!

Oct. 29th, 2024

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Johnnie Robinson

It's a saver on the light bill. I like having it. Best investment.

1 year ago

Reply from Sunnova

Hello Johnnie Robinson, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 29th, 2024

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Naveed T

Everything went as expected from signing the contract to final step. Thanks!

1 year ago

Reply from Sunnova

Thank you, Naveed ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Oct. 29th, 2024

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Patricia Szczechowiak

The work took only a short time and the experience was pleasant & efficient.

1 year ago

Reply from Sunnova

Hello Patricia. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Oct. 25th, 2024

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LadyD

I love the solor panels I love the money I’m savings on my energy bill

1 year ago

Reply from Sunnova

Thank you, LadyD! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Emily

Daniel was very thorough & professional plus he explained everything.

1 year ago

Reply from Sunnova

Thank you, Emily! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 15th, 2024

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James Ruffin

I had my unit for three years and the savings are worth the investment.

1 year ago

Reply from Sunnova

Hi James, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Patrick Murphy

When i needed to contact them could not get through by phone. They said they were only taking calls from installers not home owners. My inverter was bad

1 year ago

Reply from Sunnova

Hello Patrick. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. To ensure we address your concerns effectively, we request you to provide us with your system ID or the case number via email at customerservice@sunnova.com. We look forward to providing you with personalized assistance for the best possible resolution.

Oct. 10th, 2024

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danny patel

very happy with service will recommend to all my friend's and family's

1 year ago

Reply from Sunnova

Thank you, danny! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Bob C

Communication was horrendous. We never knew where the process stood. They took too long and their planning and logistics were awful.

1 year ago

Reply from Sunnova

Hello Bob, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 4th, 2024

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Georgie Michelson

I was informed of what was happening as each step was moved forward

1 year ago

Reply from Sunnova

Hello Georgie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Oct. 2nd, 2024

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carmen rivera

I consider that Sunnova is dependable and with a real sense of purpose!

1 year ago

Reply from Sunnova

Hello carmen, we appreciate your 5-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. We are glad to have you with us.

Oct. 1st, 2024

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Dennis Rowley

Little instruction on how to use or interpret the Tesla software connected to the converter.

1 year ago

Reply from Sunnova

Hello Dennis. Thank you for your 4-star rating! Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for any assistance needed. We look forward to helping you!

Sep. 27th, 2024

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Rick Ross

Everything went smoothly and done early. Constant communication was a plus.

1 year ago

Reply from Sunnova

Hi Rick! We appreciate your 5-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We are glad to have you with us.

Sep. 26th, 2024

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Joel Garay

Great service, price and communication. Very happy with this company

1 year ago

Reply from Sunnova

Thank you, Joel! We appreciate your review. We value our customers and appreciate the positive feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Sep. 26th, 2024

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Mike Moore

Sunnova was great and the contracted that installed were fantastic

1 year ago

Reply from Sunnova

Hi Mike, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Sep. 26th, 2024

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carol guarnieri

Still not working. I called regarding a message from emphases. That the solar is not working. Still waiting for you to fix it. At this point I give you a f

1 year ago

Reply from Sunnova

Hello Carol. Thank you for reaching out and bringing this matter to our attention. A case has been created for our team to review the error message. Please allow time for our team to review and contact you with a case update. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Sep. 20th, 2024

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Hollywood

The sales rep that got me to purchase into solar was amazing. But everything after that has been pretty under par.

1 year ago

Reply from Sunnova

Hello Hollywood, thank you for taking the time to share your experience. We appreciate the feedback you provided to continuously improve the customer experience. Please know that we are always here to provide support. For any assistance, you may reach us via email with your system ID or the case number associated with your inquiry at customerservice@sunnova.com. Thank you for giving us the opportunity to serve you better.

Sep. 16th, 2024

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Rob B

Went solar and financed a new roof along with it. It's working well

1 year ago

Reply from Sunnova

Hello Rob. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Sep. 13th, 2024

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ladyv210

They are very professional. And completed work in a timely manner.

1 year ago

Reply from Sunnova

Hello ladyv210, thank you for your five-star review. We hope our services keep exceeding your expectations.

Sep. 5th, 2024

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Joan Filipiak

Excellent communication and great people from start to finish.

1 year ago Edited September 9, 2024

Reply from Sunnova

Thank you, Joan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Chris Mettke

I just had my panels turned on so I don’t know enough about the company or how it’s gonna work today answer that any other way.

1 year ago

Reply from Sunnova

Thank you, Chris. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Arthur “Art” Hayes

Couldn’t finish twice. Left door tag but didn’t tell me the result. I was in the house all day.

1 year ago

Reply from Sunnova

Hello Arthur. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of completing work orders in a timely matter. Thank you for your patience, and giving us the opportunity to serve you better.

Aug. 30th, 2024

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silver surfer

They fixed my broken solar equipment that another company failed to do

1 year ago

Reply from Sunnova

Hi silver, thank you for your message. We're glad to hear that your experience with us has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 29th, 2024

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randy snider

Great product and great company that sold and did the install!

1 year ago

Reply from Sunnova

Hi Randy. We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 29th, 2024

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Paul Loucks

Great install , one day Job, polite and clean up was acceptable

1 year ago

Reply from Sunnova

Thank you, Paul Loucks! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 28th, 2024

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Jackie Garis

Everything went just like they said it would. There were no surprises!

1 year ago

Reply from Sunnova

Hi Jackie, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 26th, 2024

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Danielle Karch

Everything went great and I look forward to having a greener household.

1 year ago

Reply from Sunnova

Hello Danielle. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Aug. 23rd, 2024

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jorge wheeler

👍🏽😎 I ‘m new here so there isn’t much for me to say.

1 year ago

Reply from Sunnova

Thank you, jorge! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 21st, 2024

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Faith Chavez

Once they arrived they were very through and nice. Installation went smoothly.

1 year ago

Reply from Sunnova

Hello Faith. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 15th, 2024

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Thomas curzio

Very kind and helpful. Very happy to have a new roof and solar panels.

1 year ago

Reply from Sunnova

Thank you, Thomas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

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Calvin Prince

All the steps needed to get the solar were done in a timely manner.

1 year ago

Reply from Sunnova

Hi Calvin, thank you for your 5-star rating! We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 5th, 2024

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Gustavo Torres

Grate company. There are very good in service and monitoring the siate

1 year ago

Reply from Sunnova

Hello Gustavo, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Aug. 5th, 2024

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Tony Scacca

Excellent service and installation. Customer service very helpful

1 year ago

Reply from Sunnova

Hello Tony. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 5th, 2024

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Barb Sokolowski

My roof leaked the first rain after installation. It still leaks. There are very poor at communication. They don’t get back to you. They ignore your calls.

1 year ago

Reply from Sunnova

Hello Barb, we thank you for bringing this to our attention. We are working on resolving these issues for you. We do apologize for any inconvenience and do thank you for speaking with us today.

Aug. 2nd, 2024

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Teresa

They were very professional in dealing with the repair of my system

1 year ago

Reply from Sunnova

Thank you, Teresa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 2nd, 2024

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Suo Gumbus

Spoke with Chris J. who provided outstanding help with our issue.

1 year ago

Reply from Sunnova

Hello Suo. Thank you for your positive feedback regarding our customer service! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 2nd, 2024

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Luis Berrios

En el 12/31/2024 se fue la luz yo pude restar con mi familia seguro.

1 year ago Edited January 10, 2025

Reply from Sunnova

Hola Luis, gracias por tu reseña de cinco estrellas. Apreciamos tu comentario. Esperamos que nuestros servicios sigan superando sus expectativas.

Jan. 10th, 2025

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Glenda C. Bell

From sales to installation I was informed every step of the way. I’m truly happy with my system.

1 year ago

Reply from Sunnova

Hi Glenda, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jul. 30th, 2024

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Ed Howell

Great clean install. Very professional installers. Quick and efficient.

1 year ago

Reply from Sunnova

Hi Ed, thank you for your message. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Jul. 30th, 2024

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Curt Macias

Overall, very happy with my set up and their customer service is great

1 year ago

Reply from Sunnova

Thank you, Curt Macias! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 24th, 2024

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ChevyBoss

Great solar company my rep Glen P was awesome customer service.

1 year ago

Reply from Sunnova

Hello ChevyBoss, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jul. 16th, 2024

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Ray Schweighofer

On time, no hard sell, good workmanship, saving money with Solar

1 year ago

Reply from Sunnova

Thank you, Ray! We appreciate your review and the time you took to share your experience. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 12th, 2024

Sunnova Reviews