Sunnova: Read 6,080 User Reviews From Real Homeowners

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Jakob Olson Bridgeport, CT

They took a bit with the installation and they can be hard to contact sometimes. And one their employees did make a false report to some animal rights group.

1 year ago Edited November 14, 2023

Reply from Sunnova

Hello Jakob Olson, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Nov. 15th, 2023

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Daniel Colon Port Saint Lucie, FL

It was a very easy process from the beginning to the end. They handled all the processes

1 year ago

Reply from Sunnova

Hello Daniel Colon, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 3rd, 2023

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Gregory Kossick

Fast and efficient. Justin with sales was awesome and the team that did the install was amazing!!

1 year ago

Reply from Sunnova

Thank you for your message, Gregory Kossick. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Oct. 27th, 2023

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Kondalarao Mangipudi Kissimmee, FL

Every work is timely performance, good craftmenship, clean, good communication and friendly.

1 year ago

Reply from Sunnova

Hi Kondalarao Mangipudi, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 19th, 2023

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Hayden Gladfelter Gettysburg, PA

Inspector change time didn’t let homeowner know. Needless to say the inspection did not take place that day. Very poor communication between company and Customer.

1 year ago

Reply from Sunnova

Hi Hayden, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Oct. 17th, 2023

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Denise Johnson

Process from my sales rep Cynita to installation was streamlined and professional.

1 year ago

Reply from Sunnova

Greetings, Denise Johnson, Thank you for the 5 starts !Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 16th, 2023

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Bsheahan

I am just starting with this company but the installation of the system was very fast and everything is working.

1 year ago

Reply from Sunnova

Thank you, Bsheahan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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G. Chuck Martin New York, NY

From beginning to end, the process has been seamless with fantastic communication and support.

1 year ago

Reply from Sunnova

Thank you, G.! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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Norma Rodriquez Plainview, TX

Rarely new to this company as a customer, So far has good customer communication..

1 year ago

Reply from Sunnova

Thank you, Norma! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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Carmen Killeen, TX

I like everything, You are attentive, friendly and explain everything very clearly.

1 year ago

Reply from Sunnova

Thank you, Carmen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

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Edward Malesko

Very professional and all the people that came to the house were too. Clean up was spotless

1 year ago

Reply from Sunnova

Thank you, Edward! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

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Lynn Reeves Lavaca, TX

The 2nd person that called was very helpful and understood what we needed. Truly appreciated his help!

1 year ago

Reply from Sunnova

Thank you, Lynn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

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Suzanne Las Vegas, NV

completely dropped the ball and I had to wait and pay for 3 months of electric service from the local utility. to date, they have been unresponsive about taking responsibility for the 3 month delay.

1 year ago

Reply from Sunnova

Hi Suzanne, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any additional questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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Jonathon Palmer San Diego, CA

I would give you zero if I could. The scheduling and the customer service, and HR were all deplorable. The bright side is the individual who came to do install. He did great. won’t use your company again.

1 year ago

Reply from Sunnova

Hi Jonathon, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any additional questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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Ralph Johnson Buckeye, AZ

The install process was quick and painless. They forgot to label the breakers and failed the 1st inspection.

1 year ago

Reply from Sunnova

Hi Ralph, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any additional questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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Phillip Brown Farmington, CT

The installation was easy, the customer service has been great and the app is easy to use.

1 year ago

Reply from Sunnova

Thank you, Phillip! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 29th, 2023

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lourdes hernandez

Highly recommended. The system is reliable. Sunnova monitors my system and fix it as needed.

1 year ago

Reply from Sunnova

Thank you, lourdes! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 29th, 2023

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deborah gonzalez Allentown, PA

They worked fast and vey professional, I would like to know how do I pay my bill or when?

1 year ago

Reply from Sunnova

Greetings, Deborah Gonzalez, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Regarding your concern, feel free to reach us via email at Customerservice@sunnova.com and provide your account details so we can best assist you and guide you through your request.

Sep. 28th, 2023

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Edward Hoff Long Pond, PA

Excellent customer service. Our sales man, Kevin, is an asset to your organization.

1 year ago

Reply from Sunnova

Hi Edward Hoff, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Sep. 28th, 2023

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Khoi Tran Anaheim, CA

Sunnova has very good service. When you have any questions they will always help you out.

1 year ago

Reply from Sunnova

Thank you, Khoi! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Jedediah Eiler Lake Elsinore, CA

Great customer service always ready to help you in every need ❤️❤️❤️

1 year ago Edited January 1, 2024

Reply from Sunnova

Thank you, Jedediah! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Kathleen Mcallister Jacksonville, IL

Satisfied with service. All work done properly and everyone is anxious to assist you

1 year ago

Reply from Sunnova

Thank you, Kathleen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Maria Johnson Kissimmee, FL

Is excellent product por the people no explain everything correctly but have a good service a out the product

1 year ago

Reply from Sunnova

Thank you, Maria! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Sandra Gutierrez CA

They are helpful and very knowledgeable and get my issues resolved and timely manner

1 year ago

Reply from Sunnova

Thank you, Sandra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Rick Whalen Williamsport, PA

Great Company to work with! All information concerning the system and process went very well.

1 year ago

Reply from Sunnova

Thank you, Rick! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Kitty or Ray Johnson Racine, WI

We have had no issues so far. I am new to this service and the tech is very helpful

1 year ago

Reply from Sunnova

Thank you, Kitty! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Ivelisse Ostolaza Fitchburg, MA

Fast service, without excuses, with responsible, punctual and very attentive employees.

1 year ago

Reply from Sunnova

Thank you, Ivelisse! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Karen Kebinger

We have had solar panels for many years. They enable us to run our central air efficiently.

1 year ago

Reply from Sunnova

Thank you, Karen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Donna Ey

Best decision I made! Great savings, no problem with the panels and great company.

1 year ago

Reply from Sunnova

Thank you, Donna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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John Maher Washington, DC

I can't remember getting any electric bills since I have had the panels. so far a great deal.

1 year ago

Reply from Sunnova

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Jose a diaz Miami, FL

Feels like I’m waiting a bit long for my system but hopefully the installation starts soon

1 year ago

Reply from Sunnova

Thank you, Jose! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Stephen Pearson

I had Sunnova install my Tesla backup batteries and they are performing flawlessly.

1 year ago Edited March 21, 2024

Reply from Sunnova

Thank you, Stephen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Paul Levallois Roseville, CA

I like to know how much energy you can generate. Don't know where the excess goes.

1 year ago

Reply from Sunnova

Thank you, Paul! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Lin Edward Yuba City, CA

Great service and very helpful. Can’t wait to see our electric bill be reduced.

1 year ago

Reply from Sunnova

Thank you, Lin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Rudolph Willis Rancho Cordova, CA

Great company fast and reliable service convenient package to add back up battery

1 year ago

Reply from Sunnova

Thank you, Rudolph! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Chris Pouleson

They are take,care of all the installation details and keeping me informed of the process

1 year ago

Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Elsa M Reyes

The service is excellent. Very friendly employees, punctual to install. They are very organized when doing their work and make sure that everything is very good. I recommend them.

1 year ago Edited September 27, 2023

Reply from Sunnova

Thank you, Elsa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Kang Kang Santa Clara, CA

There has been a much better interface for users to look at the power of the solar panels.

1 year ago

Reply from Sunnova

Thank you, Kang! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Lizette De la Cruz

Reliable company , very respectful and friendly employees . The results of energy savings is a 100%

1 year ago

Reply from Sunnova

Thanks for your positive feedback,Lizette De La Cruz ! We're incredibly excited that you've decided to go solar & join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future.

Sep. 26th, 2023

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Peggy Hurst Heyworth, IL

Excellent sales force answered all questions and explained everything in simple terms.

1 year ago

Reply from Sunnova

Thank you, Peggy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Bob Newman New Port Richey, FL

The salesman was great , he explained everything very well. Can’t thank him enough

1 year ago

Reply from Sunnova

Hi Bob Newman, Congratulations on becoming part of the Sunnova family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey, and it's fantastic to hear that your experience with the salesman aligns with our commitment. Thank you for the positive feedback.

Sep. 25th, 2023

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Margaret Curenton

There are none Just got on line a week ago. I have nothing to say about the company. So it’s takes time before you can comment on something.Thanks

1 year ago

Reply from Sunnova

Thank you for your message. Margaret Curenton, and welcome to the Sunnova family! We're genuinely excited to have you join us.

Sep. 25th, 2023

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Greg English Bossier City, LA

had the best experience ever . Was fast and got the job done in a timely matter.

1 year ago Edited September 26, 2023

Reply from Sunnova

Hi, Greg English, Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey, & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Sep. 25th, 2023

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Terri Miguel Punta Gorda, FL

Everything was done in the timeline the salesperson told me. All persons on the job were friendly and professional.

1 year ago

Reply from Sunnova

Hi Terri Miguel , Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 25th, 2023

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Bill Boerstler Ephrata, PA

Too earlier to say but so far all is good. Site is pretty simple and provides fair amount of info.

1 year ago

Reply from Sunnova

Hello, Bill Boerstler, We genuinely appreciate your feedback. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Sep. 25th, 2023

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Davis tran Cranston, RI

I like sunnova a lot because I have good service and any problems they come right away

1 year ago

Reply from Sunnova

Greetings, Davis Tran, a warm welcome to the Sunnova family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Sep. 25th, 2023

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Chris Roddy Jacksonville, NC

From initial meeting to installation to the power reductions have been a blessing.

1 year ago

Reply from Sunnova

Hi Chris Roddy! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 19th, 2023

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Scott C.

Great to work with and easy process. The system was installed in a very short time frame.

1 year ago

Reply from Sunnova

Hello Scott C, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Sep. 19th, 2023

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Jay Garner

At the time we applied for a loan Sunnova had the best rates around & the service was great.

1 year ago

Reply from Sunnova

Hello Jay Garner, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Sep. 19th, 2023

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Kevin Festerman Hanover, PA

I liked most the friendly attitude of all of the employees, no pressure to do anything

1 year ago

Reply from Sunnova

Hello Kevin Festerman and thank you for the 5 star review! We guide you throughout the process and make sure to answer all your questions. We are glad to hear your experience reflected what we strive for.

Sep. 19th, 2023

Sunnova Reviews