Sunnova: Read 6,080 User Reviews From Real Homeowners

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John zopf Chicago, IL

their company set up all phases of the build and it was fairly fast and works flawlessly. Thank you

1 year ago

Reply from Sunnova

Hello, John Zopf. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 14th, 2023

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Susan Gonzalez Forked River, NJ

Great company/service, definitely will recommend to everyone asking about solar!!

1 year ago

Reply from Sunnova

Hello, Susan Gonzalez. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 14th, 2023

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Noranys Febres

Very responsive. Until now I havent had any problems regarding billing or services.

1 year ago Edited September 12, 2023

Reply from Sunnova

Hi, Noranys Febres. We appreciate your positive feedback and are happy to hear you have been receiving a flawless experience!

Sep. 14th, 2023

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Mike Anonia York, PA

For sunnova everything seemed to go smoothly, not so much with Dover Twp government.

1 year ago

Reply from Sunnova

Hello Mike Anonia, Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 12th, 2023

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Cecil Alders

The company is very responsive and dependable. There employees seem to be well trained and courteous.

1 year ago Edited June 13, 2024

Reply from Sunnova

Hello Cecil, Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 6th, 2023

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E Tucker Rahway, NJ

The process too very long to complete but the project manager was constantly in communication which I appreciated

1 year ago

Reply from Sunnova

Hello E Tucker, We apologize for the delay in the process but appreciate your positive feedback! We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 6th, 2023

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Steve Firko

Installation was quick, clean and looks great! I'm happy with the production numbers too!

1 year ago

Reply from Sunnova

Hello Steve Firko, Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 6th, 2023

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Eric Hoang

Great Solar Company in Bay Area , I recommend new customer won’t be wait and choice

1 year ago Edited June 5, 2024

Reply from Sunnova

Hi Eric Hoang, We appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Sep. 6th, 2023

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T.j. Risch

To long time to finally come out and fix, didn't bother to call or show up on second appt. Had to tell three people that I wasn't available for 1st appointment

1 year ago

Reply from Sunnova

Hello, T.J. Risch. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

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Joshua Ginn Houston, TX

No communication period. They have come to my home twice and left without doing a thing. This past time they didn't get out of their trucks. No one reached out to tell me what their plan was or what's going on. Useless.

1 year ago

Reply from Sunnova

Hello, Joshua Ginn. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing

Sep. 6th, 2023

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Jerry Moore Realtor Gardena, CA

Tanner was amazing and the reason I went ahead and made the decision to get Solar on my house.

1 year ago

Reply from Sunnova

Hello Jerry Moore, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience with Tanner aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 29th, 2023

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Jason Reyes San Bernardino, CA

No one has called to go over billing, website, or smartphone app? A tech, as promised, has not come out to go over our new solar system panel installed on the side of our home?

1 year ago

Reply from Sunnova

Hello Jason Reyes, thank you for bringing this to our attention. Can you please send us an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? We'll look into this right away.

Aug. 28th, 2023

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Rex U Fremont, CA

Process was very fast! From start of application to final approval was a breeze.

1 year ago

Reply from Sunnova

Hello Rex U
, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 25th, 2023

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Miguel Bastida Reno, NV

Worst solar company. I regret getting sunnova. Don't go with sunnova biggest mistake of your life. I'm not saving any money. I'm paying triple on my electric bill with solar panels. No saving what so ever

1 year ago Edited August 25, 2023

Reply from Sunnova

Hi Miguel Bastida, thanks for reaching out to us. We've seen your review and want to help. To assist you effectively, please send us your system ID or case number via email to customerservice@sunnova.com. We'll then provide personalized assistance to resolve your concerns. Thanks for your cooperation. Looking forward to helping resolve this for you.

Aug. 25th, 2023

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gloria romero

They were efficiently working to get my solar system installed without any problems for me!

1 year ago

Reply from Sunnova

Thank you for your message, gloria romero. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 25th, 2023

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Melissa Bostic Baltimore, MD

I like Sunnova's customer service response time with getting back with me on most concerns.

1 year ago

Reply from Sunnova

Hello Melissa Bostic, welcome to the Sunnova Family! We're thrilled to have you on board. Our agents aim to provide you with the best customer service we can give as possible; we are glad to hear that your experience is proof of that.

Aug. 23rd, 2023

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Vickie Gossman Ocala, FL

Matt Z was very thorough, he explained everything from beginning to end. We give him an A+!!

1 year ago

Reply from Sunnova

We appreciate the kind message concerning the involved agent! We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 22nd, 2023

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Brenda Corbitt

The gentleman came and did what needed to be done, they were pleasant , had no problems

1 year ago Edited September 5, 2023

Reply from Sunnova

Hello, Brenda Corbitt. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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Steve York, PA

Communication is very good from the initial conversation to the set up and installation.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Steve! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Aug. 22nd, 2023

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Tony Palm Bay, FL

Working with Sunnova has been and easy an simple process so far. Thanks, Sunnova!

1 year ago

Reply from Sunnova

Hello Tony, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 22nd, 2023

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Arden Joyce Gonzales

I do not recommend. Very inefficient and took me half a year to start generating only to end up paying two bills instead of cutting cost which is the reason we decided to go solar. Do not make the same mistake

1 year ago

Reply from Sunnova

We appreciate you for letting us know about your experience. We understand the frustration this may have caused, and we sincerely apologize. If you wish to discuss the matter or any other concerns you may have further, please send us an email at customerservice@sunnova.com with your system ID and phone number so we may better assist.

Aug. 18th, 2023

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Shannon Kopacz Westfield, MA

Terrible customer service. It’s been 2 mo and we still don’t have the roof damage the solar installers caused fixed yet. VERY difficult and disappointed. Can not recommend to friends and family.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention. We sincerely apologize for the experience you've had. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 15th, 2023

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Ulysess Lingo Vineland, NJ

I thought the certification time was too extended although I understand it’s not completely in your control.

1 year ago Edited August 15, 2023

Reply from Sunnova

Hi Ulysess Lingo, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 15th, 2023

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Dave Bediako

Staff are friendly and professional. Installation was quick and clean Overall great experience

1 year ago

Reply from Sunnova

Hi Dave Bediako, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth, professional, and speedy journey; we're happy to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 10th, 2023

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Volton Skeete Pasadena, MD

I liked how information was processed and how professional the supporting staff was

1 year ago

Reply from Sunnova

Thank you for your message, Volton Skeete. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 9th, 2023

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Matt Blakeley

They came fixed my error message, and I didn’t have to be there. So it’s great

1 year ago

Reply from Sunnova

Hello Matt Blakeley, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 9th, 2023

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Danielle Jones Lake Elsinore, CA

This entire experience has been horrible. Nothing happened as discussed or planned. Outstanding HOA non compliance still hasn't been resolved. System keeps needing to be reset. Very unsatisfied.

1 year ago

Reply from Sunnova

Hello Danielle Jones, We appreciate you for taking the time to reach out to us and to let us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. To help ensure we address your concerns effectively, we kindly request you to send us an email at customerservice@sunnova.com with your system ID or the case number associated with your inquiry. By sharing this information, we can access your account details and provide you with tailored assistance.

Aug. 8th, 2023

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Zavieon Hussain Cleveland, OH

Truly the best, fast and efficient service from start to finish I was very happy.

1 year ago

Reply from Sunnova

Hi Zavieon Hussain, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 4th, 2023

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Kathleen Wragg Georgetown, SC

They came. Did the job in a professional manner and cleaned up after themselves.

1 year ago

Reply from Sunnova

Hi Kathleen Wragg, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 3rd, 2023

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ANDREA JANE ALLEN Philadelphia, PA

Always helpful with providing information and schedules and an extremely timely installation!

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Andrea Jane Allen. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Jul. 28th, 2023

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Jenna derr Bethlehem, PA

Very smooth & fast process! Everything was well handled and communicated openly!

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Jenna Derr. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process as well as a swift one; we're thrilled that your experience reflects our dedication. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Jul. 28th, 2023

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Melissa Lindstrom

All good people, service, efficiency. So glad I was referred by a sonova customer, Lawrence A.

1 year ago

Reply from Sunnova

Greetings Melissa Lindstrom, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Jul. 27th, 2023

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John Arters Reading, PA

I liked that the install took one day. And was kept in the loop on what to expect.

1 year ago

Reply from Sunnova

John Arters, thank you for the honest message. We take great pride in providing you with a comprehensive understanding of our process and a swift job. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jul. 26th, 2023

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DONNA MCKINLEY Lanesborough, MA

Everyone I worked with was great! Would definitely recommend for EVERYONE!! So quick and easy.

1 year ago

Reply from Sunnova

Greetings, Donna McKinley! A warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Jul. 24th, 2023

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Petal Williams

Patient caring service. Everything was explained carefully so I would understand.

1 year ago

Reply from Sunnova

Thank you for your message, Petal Williams. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 20th, 2023

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Susan Zazueta Phoenix, AZ

I like this business no hassle they are good at what they do. Thanks for helping me out.

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Susan Zazueta. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support for our mission!

Jul. 17th, 2023

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Zoila Carrillo Leominster, MA

Everything was professional and clear m. I loved how they explained everything to me!

1 year ago

Reply from Sunnova

Thank you for your message, Zoila Carrilo. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 15th, 2023

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Judith Myers LA

Always available to answer questions. Nice people to deal with. Smooth set up & install!

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Judith Myers! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 11th, 2023

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Angela Hawley

Timely, professional, tidy and efficient. Very pleased with the process and set up.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Angela Hawley! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 11th, 2023

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Martha Bennett Valrico, FL

Promise kept before & during installation. Hard to get in touch with once installation was complete.

1 year ago

Reply from Sunnova

Thank you, Martha Bennett! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 7th, 2023

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Doo Hwang Sarasota, FL

They only care new customers. Once you signed up and installed they dont care about you anymore. I had inverter problems after 2 days installation and fixed after 3 months. Beware this company..

1 year ago

Reply from Sunnova

Hello Doo Hwang, We are sorry to hear that. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you?

Jul. 3rd, 2023

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Kris StM Buffalo, NY

After all the BS I have dealing with I should be given a discount or something. Damaged my property during the install and then get ignored for weeks. I'm borderline want the equipment off my house.

1 year ago

Reply from Sunnova

Hello Kris StM, We apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you, please?

Jul. 3rd, 2023

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Paul Chavis

Very easy setup, great customer service. Thank you for making this an easy process!!

1 year ago

Reply from Sunnova

Hi Paul Chavis! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 30th, 2023

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Cesar Ordonez San Bernardino, CA

I really liked the way the rep handled every detail and concerned I had regarding solar energy!

1 year ago

Reply from Sunnova

Hi Cesar Ordonez! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Jun. 29th, 2023

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Martha Barkholz Scranton, PA

The project was handled professionally and quickly from the first call all the way through.

1 year ago

Reply from Sunnova

Hello Martha, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jun. 28th, 2023

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Roger Puckett

Everything went well with the entire process. Very easy to deal with and a great installation.

1 year ago

Reply from Sunnova

Thank you for your message, Roger Puckett.
We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jun. 27th, 2023

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Tony Gomez Los Angeles, CA

Haven’t heard anything from anyone people just show up to make adjustments to the panels/ fuse box etc. was told we where going to be contacted but haven’t heard anything.

1 year ago

Reply from Sunnova

Hello Tony, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Jun. 21st, 2023

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Peter Burlington, KY

They took over the failures from pink energy/powerhome solar when that company went bankrupt, and still haven’t been able to get my house permission to operate from Duke Energy

1 year ago

Reply from Sunnova

Hello Peter, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Jun. 21st, 2023

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Ruben Slater Spring, TX

Sales personnel was very friendly. Explained things in an easy to understand way.

1 year ago

Reply from Sunnova

Thank you for your message, Ruben Slater. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *Dionnce X.*

Jun. 15th, 2023

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Marissa Warren New York, NY

Everyone has been super professional and incredibly helpful throughout the whole process.

1 year ago

Reply from Sunnova

Hi Marissa Warren! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

Sunnova Reviews