Sunnova: Read 6,316 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Donald

I’ve been receiving phone calls about incentives. They won’t email me the information they want me to listen to. I’m not agreeing to anything over the phone.

1 year ago

Reply from Sunnova

Hello Donald. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

star star star star star

Page Goffigon

The workers were very courteous and well informed on their product

1 year ago

Reply from Sunnova

Hello Page! Thank you for your 5-star rating! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Dec. 12th, 2024

star star star star star

Beverly Mack

Great Great company. I will tell other people about this amazing company.

1 year ago

Reply from Sunnova

Thank you, Beverly! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 5th, 2024

star star star star_border star_border

Ramona R Watkins

Too many new and undertrained employees. Too many canned responses without truly investigating issues

1 year ago

Reply from Sunnova

Thank you, Ramona. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 5th, 2024

star star star star star

Ricky Moreno Jr

I’m super happy with the overall experience with Sunnova they are great.

1 year ago

Reply from Sunnova

Hello Ricky. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 3rd, 2024

star star_border star_border star_border star_border

Mark Hornick

My system has been down for almost 3 months and still waiting for them to fix it. Hopefully I get refunded for all these months that I’ve gotten no energy from the system.

1 year ago

Reply from Sunnova

Hello Mark. Thank you for speaking with us today regarding your concerns. We are committed to providing you with the highest level of customer service. Thank you for your patience, and we look forward to resolving your ongoing case to your satisfaction.

Dec. 4th, 2024

star star star star star

Chief Stiles

Great company, panels working well. In 2 years saved $10,000.00 in power bills.

1 year ago

Reply from Sunnova

Hello Chief. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 3rd, 2024

star star star star star

Avon Lord

Easy to work with, compatible prices, leasing plan works well with my budget.

1 year ago

Reply from Sunnova

Hello Avon. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 2nd, 2024

star star star star star

Ann hardwick

Everything was done perfectly and no issues. They were great to work with

1 year ago

Reply from Sunnova

Hello Ann. Thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!

Nov. 26th, 2024

star star star star star

Hilda Gonzalez Gonzalez

Professionalism, excellent customer service, good quality of products

1 year ago

Reply from Sunnova

Hello Hilda. Thank you for your message. We're glad to hear that your experience has been exceptional thus far. Thank you for choosing Sunnova!

Nov. 26th, 2024

star star_border star_border star_border star_border

Twila Rios

The installers failed to do a step when insdarling and a technician had to come out and this prolonged my inspection. Customer service rep He had a condescending attitude.

1 year ago

Reply from Sunnova

Hello Twila. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 22nd, 2024

star star_border star_border star_border star_border

Amando M

From July to November 20th, my system is still not operating! What a farse your representatives have made in ensuring my system would be up and running in October!

1 year ago

Reply from Sunnova

Hello Amando. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Nov. 21st, 2024

star star star star star

mark bierbrauer

Very professional, kept updated, explanations were easy to understand.

1 year ago

Reply from Sunnova

Greetings Mark. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Nov. 21st, 2024

star star star star star

Chris Torres

Great experience from the start to end. Very professional and knowledgeable

1 year ago

Reply from Sunnova

Hello Chris, thank you for your five-star review. We hope our services keep exceeding your expectations.

Nov. 19th, 2024

star star star star star

Brittany Hartlove

We have been happy with our entire solar experience thus far!

2 years ago

Reply from Sunnova

Hi Brittany, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Nov. 7th, 2024

star star star star star

rnonstx

I've been pleased so far. Only a customer since September, 2024

2 years ago

Reply from Sunnova

Thank you, rnonstx! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

star star star star star

Lee Miller

So far I haven’t received my electric bill to see savings yet

2 years ago

Reply from Sunnova

Thank you, Lee! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

star star star star star

Susan Grogan

Very satisfied, no problems at all.. saving alot on my electric

2 years ago

Reply from Sunnova

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

star star star star star

Harmonee Hart

I love the service . I wouldn’t go back to regular electric

2 years ago

Reply from Sunnova

Hello Harmonee. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Nov. 5th, 2024

star star star star star

Elsie Healy

Every one we inter faced with were focused on our satisfaction.

2 years ago

Reply from Sunnova

Thank you, Elsie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 4th, 2024

star star star star star

Teresa Alvarado

Business like yet personable, quick and proficient in their work.

2 years ago

Reply from Sunnova

Thank you, Teresa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 4th, 2024

star star star star star

Linda Wells

So far I like service received from Sunnova. Lower costs are always welcome!

2 years ago

Reply from Sunnova

Hello Linda. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Nov. 1st, 2024

star star star star star_border

Lynn Schutter

Good communication. Installation was easy. It took months to get someone to inspect .

2 years ago

Reply from Sunnova

Hello Lynn. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Nov. 1st, 2024

star star star star star

sky triangul

Great service and you respond very quickly to all our needs.

2 years ago

Reply from Sunnova

Hello Sky Triangul. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Nov. 1st, 2024

star star star star star

Toni Shoemake

You all did a great job I'm glad we went with your company thank you.

2 years ago

Reply from Sunnova

Thank you, Toni! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 31st, 2024

star star star star star

David Hostetler

Ease of contacting to ask questions. Also the installation took only ONE DAY!

2 years ago

Reply from Sunnova

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 30th, 2024

star star star star star

Marisol Pabon

Recomiendo a Sunnova como el Banco de Financiamiento para su sistema solar

2 years ago

Reply from Sunnova

Hola Marisol Pabon! Agradecemos sus comentarios. ¡Gracias por ser parte de la familia Sunnova!

Oct. 29th, 2024

star star star star star

Johnnie Robinson

It's a saver on the light bill. I like having it. Best investment.

2 years ago

Reply from Sunnova

Hello Johnnie Robinson, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 29th, 2024

star star star star star

Naveed T

Everything went as expected from signing the contract to final step. Thanks!

2 years ago

Reply from Sunnova

Thank you, Naveed ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Oct. 29th, 2024

star star star star star

Patricia Szczechowiak

The work took only a short time and the experience was pleasant & efficient.

2 years ago

Reply from Sunnova

Hello Patricia. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Oct. 25th, 2024

star star star star star

LadyD

I love the solor panels I love the money I’m savings on my energy bill

2 years ago

Reply from Sunnova

Thank you, LadyD! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

star star star star star

Emily

Daniel was very thorough & professional plus he explained everything.

2 years ago

Reply from Sunnova

Thank you, Emily! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 15th, 2024

star star star star star

James Ruffin

I had my unit for three years and the savings are worth the investment.

2 years ago

Reply from Sunnova

Hi James, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 14th, 2024

star star_border star_border star_border star_border

Patrick Murphy

When i needed to contact them could not get through by phone. They said they were only taking calls from installers not home owners. My inverter was bad

2 years ago

Reply from Sunnova

Hello Patrick. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. To ensure we address your concerns effectively, we request you to provide us with your system ID or the case number via email at customerservice@sunnova.com. We look forward to providing you with personalized assistance for the best possible resolution.

Oct. 10th, 2024

star star star star star

danny patel

very happy with service will recommend to all my friend's and family's

2 years ago

Reply from Sunnova

Thank you, danny! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

star star star_border star_border star_border

Bob C

Communication was horrendous. We never knew where the process stood. They took too long and their planning and logistics were awful.

2 years ago

Reply from Sunnova

Hello Bob, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 4th, 2024

star star star star star

Georgie Michelson

I was informed of what was happening as each step was moved forward

2 years ago

Reply from Sunnova

Hello Georgie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Oct. 2nd, 2024

star star star star star

carmen rivera

I consider that Sunnova is dependable and with a real sense of purpose!

2 years ago

Reply from Sunnova

Hello carmen, we appreciate your 5-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. We are glad to have you with us.

Oct. 1st, 2024

star star star star star_border

Dennis Rowley

Little instruction on how to use or interpret the Tesla software connected to the converter.

2 years ago

Reply from Sunnova

Hello Dennis. Thank you for your 4-star rating! Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for any assistance needed. We look forward to helping you!

Sep. 27th, 2024

star star star star star

Rick Ross

Everything went smoothly and done early. Constant communication was a plus.

2 years ago

Reply from Sunnova

Hi Rick! We appreciate your 5-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We are glad to have you with us.

Sep. 26th, 2024

star star star star star

Joel Garay

Great service, price and communication. Very happy with this company

2 years ago

Reply from Sunnova

Thank you, Joel! We appreciate your review. We value our customers and appreciate the positive feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Sep. 26th, 2024

star star star star star

Mike Moore

Sunnova was great and the contracted that installed were fantastic

2 years ago

Reply from Sunnova

Hi Mike, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Sep. 26th, 2024

star star_border star_border star_border star_border

carol guarnieri

Still not working. I called regarding a message from emphases. That the solar is not working. Still waiting for you to fix it. At this point I give you a f

2 years ago

Reply from Sunnova

Hello Carol. Thank you for reaching out and bringing this matter to our attention. A case has been created for our team to review the error message. Please allow time for our team to review and contact you with a case update. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Sep. 20th, 2024

star star star star_border star_border

Hollywood

The sales rep that got me to purchase into solar was amazing. But everything after that has been pretty under par.

2 years ago

Reply from Sunnova

Hello Hollywood, thank you for taking the time to share your experience. We appreciate the feedback you provided to continuously improve the customer experience. Please know that we are always here to provide support. For any assistance, you may reach us via email with your system ID or the case number associated with your inquiry at customerservice@sunnova.com. Thank you for giving us the opportunity to serve you better.

Sep. 16th, 2024

star star star star star

Rob B

Went solar and financed a new roof along with it. It's working well

2 years ago

Reply from Sunnova

Hello Rob. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Sep. 13th, 2024

star star star star star

ladyv210

They are very professional. And completed work in a timely manner.

2 years ago

Reply from Sunnova

Hello ladyv210, thank you for your five-star review. We hope our services keep exceeding your expectations.

Sep. 5th, 2024

star star star star star

Joan Filipiak

Excellent communication and great people from start to finish.

2 years ago Edited September 9, 2024

Reply from Sunnova

Thank you, Joan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

star star star_border star_border star_border

Chris Mettke

I just had my panels turned on so I don’t know enough about the company or how it’s gonna work today answer that any other way.

2 years ago

Reply from Sunnova

Thank you, Chris. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

star star star star star_border

Arthur “Art” Hayes

Couldn’t finish twice. Left door tag but didn’t tell me the result. I was in the house all day.

2 years ago

Reply from Sunnova

Hello Arthur. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of completing work orders in a timely matter. Thank you for your patience, and giving us the opportunity to serve you better.

Aug. 30th, 2024

star star star star star

silver surfer

They fixed my broken solar equipment that another company failed to do

2 years ago

Reply from Sunnova

Hi silver, thank you for your message. We're glad to hear that your experience with us has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 29th, 2024

Sunnova Reviews