Sunnova: Read 6,313 User Reviews From Real Homeowners

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Manuel Reyes Santos Baltimore, MD

I like the the way the representative from windmar home Melvin A treat us very helpfull and profesional.

2 years ago

Reply from Sunnova

Thank you, Manuel Reyes Santos! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 1st, 2023

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Ivette Fuentes

I'm very satisfied and have no regrets at all...on the contrary, I have recommended Sunnova to friends and family

2 years ago

Reply from Sunnova

Hi Ivette Fuentes! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Ukno Ono

I have had a great experience with Sunnova and feel only immense gratitude for their excelent services!

2 years ago

Reply from Sunnova

Ukno Ono, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *PL*

May. 25th, 2023

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Rhett Kroninger

Solid company. Hard to get ahold of sometimes.

7 months ago

Reply from Sunnova

Rhett Kroninger thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Apr. 29th, 2025

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Lisa Bellinger

No opinion either way. Just have been activated 2 weeks.

7 months ago

Reply from Sunnova

Greetings Lisa, and welcome to the Sunnova Family! We're genuinely excited to have you join us. We look forward to continuing to provide you with the best experience throughout your journey with us!

Apr. 8th, 2025

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David LaPietra

Fairly quick and friendly service so far so good

8 months ago

Reply from Sunnova

We appreciate your feedback, David. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Apr. 2nd, 2025

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Joe Amick

Can I do zero stars because one is definitely to many I’ve gotten the run around from everyone I have talked with.

8 months ago

Reply from Sunnova

Hi Joe, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.

Mar. 14th, 2025

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Liberna Charles

Lack of communication at the beginning of the process.

8 months ago

Reply from Sunnova

We appreciate your feedback, Liberna. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Mar. 12th, 2025

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Verified Customer

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Betty Inkel Plantsville, CT

I don't like it that my bill goes up every year.

4 years ago

Reply from Sunnova

Hello Betty Inkel, we are sorry to hear that. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? *DG*

Nov. 2nd, 2021

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Verified Customer

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Bob Stroup Clementon, NJ

Never got called back about back up power or battery

4 years ago

Reply from Sunnova

Hello Bob, thanks for bringing this to our attention. Can you please send us an email at resolution@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^vb

Jul. 6th, 2021

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Verified Customer

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Charles Bowman Leesburg, FL

Lengthy delays to get any type of service.

4 years ago

Reply from Sunnova

Hello Mr. Bowman, thank you for bringing this to our attention. Can you send us a private message at resolutions@sunnova.com with your contact information? We'll look into this right away. ^JD

May. 18th, 2021

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Verified Customer

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Katherine R. Mulderrig Oceanside, CA

Reps were great but service scheduling not good.

4 years ago

Reply from Sunnova

Hello Katherine, we appreciate you feedback. We will use this to improve. Thank you!**MV

Mar. 1st, 2021

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Verified Customer

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Susan Harper Fort Worth, TX

I can only see what it's doing about half the time

4 years ago

Reply from Sunnova

Hello Susan, thank you for bringing this to our attention. One of our agents will reach out to you to help address this issue. Thank you^ JD

Feb. 10th, 2021

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Verified Customer

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Dr. Peter & Marilyn (Maxwell) Ventura

Never received $1,500 incentive check based on a 1099!

5 years ago

Reply from Sunnova

Hello Mr. and Mrs. Ventura, thank you for bringing this to our attention. One of our agents will reach out to you shortly to help resolve this issue. Thank you. ^JD

Dec. 2nd, 2020

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Verified Customer

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Mary Wilhelm Carlisle, PA

I thought I'd get a better savings on my electric bill.

5 years ago

Reply from Sunnova

Hello Mary, we are here to help. One of our agents will contact you soon to help get this issue resolved. ^JD

Jun. 16th, 2020

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Verified Customer

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Deborah Hempstead, NY

Have not seen any difference in my electric bill in fact my PSG bill went up by $10.00

5 years ago

Reply from Sunnova

Hello Deborah, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. Could you please send us your system ID or contact number to Resolutions@sunnova.com We are here to help. Thank you ^OA

May. 1st, 2020

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Verified Customer

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David

Our bills have gone up significantly since energy production

5 years ago

Reply from Sunnova

Hello David, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Kirk College Point, NY

Great customer service and the loan are fast approved.

5 years ago

Reply from Sunnova

Good Morning Kirk, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Ryan Loomis

The interest rates are higher than I should be paying

6 years ago

Reply from Sunnova

Good Morning Ryan, Thank you for bringing this to our attention. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Rich Bakersfield, CA

Follow up communication after installation was poor.

6 years ago

Reply from Sunnova

Good Morning Rich, Thank you for your Feedback and Welcome to the Sunnova Family!. ^MP

Oct. 11th, 2019

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Verified Customer

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Laura Curry

Contacting you is horrible and I keep getting bounced around

6 years ago

Reply from Sunnova

Good Morning Laura, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^MO

Oct. 8th, 2019

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Verified Customer

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Ralph Turano

hard to contact on a timely basis via phone

6 years ago

Reply from Sunnova

Good Morning Ralph, Thank you for your feedback, we use all of our customer comments to better our customer service programs. Thank you for being apart of the Sunnova Family!. ^MP

Sep. 26th, 2019

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Brett Rand

Very satisfied with their installation and follow through

8 months ago

Reply from Sunnova

Hello Brett. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 10th, 2025

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Jean Carter

Great job great personality great manners

8 months ago

Reply from Sunnova

Hello Jean. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Mar. 10th, 2025

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Arnold Broomell

I was happy with everyone I dealt with during this process

8 months ago

Reply from Sunnova

Hello Arnold. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 7th, 2025

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Freddie Vega

I am new to sunnova but thus far I am satisfied!!

9 months ago

Reply from Sunnova

Greetings Freddie. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 4th, 2025

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Sandra M

I didn’t like how long the process took.

9 months ago

Reply from Sunnova

Thank you, Sandra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 27th, 2025

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Dennis Guida

I am satisfied with the service. All deadlines met

9 months ago

Reply from Sunnova

Thank you, Dennis! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 21st, 2025

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Super Don

Installation, setup and connection was great

9 months ago

Reply from Sunnova

Hi Super Don, thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!

Feb. 19th, 2025

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Erick Saíd

Excellent service. I like it this product.

9 months ago

Reply from Sunnova

Thank you, Erick Said! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Feb. 17th, 2025

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johnandlelah@comcast.net

Can't wait to reap the savings! Win win situation

9 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Feb. 14th, 2025

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Stroker Ace

They only had to replace a couple of fuses

9 months ago

Reply from Sunnova

Hi Stroker! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Feb. 12th, 2025

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Grant Rome

The timely response and schedule with !@

9 months ago

Reply from Sunnova

Hello Grant Rome, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Feb. 12th, 2025

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Jamie Boss

Excellent company kept me informed through out the process.

10 months ago

Reply from Sunnova

Hello Jamie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Feb. 4th, 2025

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angelo frattasio

10 months ago

Reply from Sunnova

Thank you, angelo! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Michael Miller

Solar panels installed with no out of pocket expense

10 months ago

Reply from Sunnova

Thank you, Michael! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Dave Getty

Overall satisfied once all the process completed

10 months ago

Reply from Sunnova

Thank you, Dave! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Orlando Lopez

Fast response ,, great service love batery back up

10 months ago

Reply from Sunnova

Thank you, Orlando! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 30th, 2025

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Saudi David

Tech’s were very knowledgeable and courteous

10 months ago

Reply from Sunnova

Hello Saudi. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jan. 29th, 2025

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Kendrick Stanley

Friendly, knowledgeable guys. Worked on my solor

10 months ago

Reply from Sunnova

Hello Kendrick. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Jan. 27th, 2025

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Wascar V Rodriguez

Good work , fast and efficient , I will recommend

10 months ago

Reply from Sunnova

Hi Wascar! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jan. 16th, 2025

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Raúl Cesani

Good Quality products , services, quick response.

10 months ago

Reply from Sunnova

Hello Raúl, thank you for your five-star review. We appreciate your feedback! We hope our services continue to exceed your expectations.

Jan. 10th, 2025

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Guillermo Allen

I was impressed by the way they went above and beyond to fit into my schedule

11 months ago

Reply from Sunnova

Thank you, Guillermo! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 6th, 2025

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Cindy DeMink

Thank you! Great service.. excellent installation

11 months ago

Reply from Sunnova

Thank you, Cindy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 6th, 2025

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Carlos

Still having issue with inverter generating alerts. Our world Energy is working on issue

11 months ago

Reply from Sunnova

Greetings Carlos. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Jan. 3rd, 2025

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Kirt Hollins

They just turned it on about a week ago when I get about 3 months I'll let you know then.

11 months ago

Reply from Sunnova

Hi Kirt. We appreciate your review. Please know we are here to provide assistance. We hope our services exceed your expectations.

Jan. 2nd, 2025

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Mary Grayson

My install was flawless with great crew.

11 months ago

Reply from Sunnova

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 2nd, 2025

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Bobbie Rivere

They were very responsive to any concerns

11 months ago

Reply from Sunnova

Hi Bobbie! We appreciate your 5-star review. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jan. 2nd, 2025

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john zarodkiewicz

Took awhile to get turned on. Work done quickly and top rate

11 months ago

Reply from Sunnova

Hello John. Thank you for your feedback regarding your journey with us. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 26th, 2024

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Robert Reid

Knowledgeable ….. Fixed my system and it works great

11 months ago

Reply from Sunnova

Hello Robert. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 26th, 2024

Sunnova Reviews