Sunnova: Read 6,314 User Reviews From Real Homeowners

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Jenny Theriault

It was fast setup and very happy ever since

10 months ago

Reply from Sunnova

Thank you, Jenny Theriault! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 14th, 2025

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Michael Novak

They took their time, and ask questions .

10 months ago

Reply from Sunnova

Thank you for your message, Michael Novak. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses

Mar. 14th, 2025

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Leo Okoro

My equipment is not installed yet, I'll do the overall ratings when the installation is completed.

10 months ago

Reply from Sunnova

Hello Leo. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Mar. 13th, 2025

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Kaya Soleil

Service was quick and efficient. All issues wereresolved.

10 months ago

Reply from Sunnova

Greetings Kaya. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 13th, 2025

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Brett Rand

Very satisfied with their installation and follow through

10 months ago

Reply from Sunnova

Hello Brett. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 10th, 2025

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Jean Carter

Great job great personality great manners

10 months ago

Reply from Sunnova

Hello Jean. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Mar. 10th, 2025

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Arnold Broomell

I was happy with everyone I dealt with during this process

10 months ago

Reply from Sunnova

Hello Arnold. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 7th, 2025

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Freddie Vega

I am new to sunnova but thus far I am satisfied!!

10 months ago

Reply from Sunnova

Greetings Freddie. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 4th, 2025

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Sandra M

I didn’t like how long the process took.

11 months ago

Reply from Sunnova

Thank you, Sandra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 27th, 2025

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Dennis Guida

I am satisfied with the service. All deadlines met

11 months ago

Reply from Sunnova

Thank you, Dennis! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 21st, 2025

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Super Don

Installation, setup and connection was great

11 months ago

Reply from Sunnova

Hi Super Don, thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!

Feb. 19th, 2025

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Erick Saíd

Excellent service. I like it this product.

11 months ago

Reply from Sunnova

Thank you, Erick Said! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Feb. 17th, 2025

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johnandlelah@comcast.net

Can't wait to reap the savings! Win win situation

11 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Feb. 14th, 2025

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Stroker Ace

They only had to replace a couple of fuses

11 months ago

Reply from Sunnova

Hi Stroker! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Feb. 12th, 2025

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Grant Rome

The timely response and schedule with !@

11 months ago

Reply from Sunnova

Hello Grant Rome, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Feb. 12th, 2025

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Jamie Boss

Excellent company kept me informed through out the process.

11 months ago

Reply from Sunnova

Hello Jamie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Feb. 4th, 2025

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angelo frattasio

11 months ago

Reply from Sunnova

Thank you, angelo! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Michael Miller

Solar panels installed with no out of pocket expense

11 months ago

Reply from Sunnova

Thank you, Michael! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Dave Getty

Overall satisfied once all the process completed

11 months ago

Reply from Sunnova

Thank you, Dave! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Martin Soto

They are professionals on what they do and very responsible too.

1 year ago

Reply from Sunnova

Hello Martin. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 27th, 2025

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Donna Maxwell

There were too many trip to the house prior to installation and during installation.

1 year ago

Reply from Sunnova

Hello Donna. Thank you for the 4-star rating regarding our service. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We are here to help!

Jan. 27th, 2025

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Randy Possehl

Just started with them and systems seem to be good and fairly intuitive

1 year ago

Reply from Sunnova

Hi Randy! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jan. 27th, 2025

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Ben Lawlor

Good communication, functional app for monitoring. So far so good!

1 year ago

Reply from Sunnova

Hello Ben. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jan. 21st, 2025

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Ray Grigsby

They showed up a day early and got the job done good bunch of guys

1 year ago

Reply from Sunnova

Hello Ray. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jan. 21st, 2025

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Mark Luedke

excellent work by the tech that changed my solar edge inverter out

1 year ago

Reply from Sunnova

Hello Mark. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jan. 21st, 2025

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Charles McClure

It’s taking a LONG time to get the installation completed. I’m anxious to reduce my power bill.

1 year ago

Reply from Sunnova

Hello Charles. We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience.

Jan. 10th, 2025

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Matthew Balbin

The fact that some miss communication in the scheduling department for installation was inadequate.

1 year ago

Reply from Sunnova

Hello Matthew. Thank you for the 4-star rating. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Jan. 10th, 2025

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Emma VanDyke

Great service with frequent updates. The staff are very helpful and friendly.

1 year ago

Reply from Sunnova

Thank you, Emma! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 8th, 2025

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Lorie Greenwood

we have had nothing but lies and trouble from sunnova, now you have started biling us even more each month despite the contract stating we would have two years of one payment

1 year ago

Reply from Sunnova

Thank you, Lorie. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jan. 6th, 2025

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Jacquelyn Forde

My experience with the Sunnova Solare Energy company had been outstanding.

1 year ago

Reply from Sunnova

Thank you, Jacquelyn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 2nd, 2025

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Hurshel Symmonds

Took three trys for them to get it approved by Ameren. installed mid October first time November 17 didn't get it approved until mid December

1 year ago

Reply from Sunnova

Thank you, Hurshel. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jan. 2nd, 2025

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Donald

I’ve been receiving phone calls about incentives. They won’t email me the information they want me to listen to. I’m not agreeing to anything over the phone.

1 year ago

Reply from Sunnova

Hello Donald. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

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Page Goffigon

The workers were very courteous and well informed on their product

1 year ago

Reply from Sunnova

Hello Page! Thank you for your 5-star rating! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Dec. 12th, 2024

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Beverly Mack

Great Great company. I will tell other people about this amazing company.

1 year ago

Reply from Sunnova

Thank you, Beverly! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 5th, 2024

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Ramona R Watkins

Too many new and undertrained employees. Too many canned responses without truly investigating issues

1 year ago

Reply from Sunnova

Thank you, Ramona. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 5th, 2024

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Ricky Moreno Jr

I’m super happy with the overall experience with Sunnova they are great.

1 year ago

Reply from Sunnova

Hello Ricky. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 3rd, 2024

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Mark Hornick

My system has been down for almost 3 months and still waiting for them to fix it. Hopefully I get refunded for all these months that I’ve gotten no energy from the system.

1 year ago

Reply from Sunnova

Hello Mark. Thank you for speaking with us today regarding your concerns. We are committed to providing you with the highest level of customer service. Thank you for your patience, and we look forward to resolving your ongoing case to your satisfaction.

Dec. 4th, 2024

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Chief Stiles

Great company, panels working well. In 2 years saved $10,000.00 in power bills.

1 year ago

Reply from Sunnova

Hello Chief. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 3rd, 2024

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Avon Lord

Easy to work with, compatible prices, leasing plan works well with my budget.

1 year ago

Reply from Sunnova

Hello Avon. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 2nd, 2024

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Ann hardwick

Everything was done perfectly and no issues. They were great to work with

1 year ago

Reply from Sunnova

Hello Ann. Thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!

Nov. 26th, 2024

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Hilda Gonzalez Gonzalez

Professionalism, excellent customer service, good quality of products

1 year ago

Reply from Sunnova

Hello Hilda. Thank you for your message. We're glad to hear that your experience has been exceptional thus far. Thank you for choosing Sunnova!

Nov. 26th, 2024

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Twila Rios

The installers failed to do a step when insdarling and a technician had to come out and this prolonged my inspection. Customer service rep He had a condescending attitude.

1 year ago

Reply from Sunnova

Hello Twila. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 22nd, 2024

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Amando M

From July to November 20th, my system is still not operating! What a farse your representatives have made in ensuring my system would be up and running in October!

1 year ago

Reply from Sunnova

Hello Amando. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Nov. 21st, 2024

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mark bierbrauer

Very professional, kept updated, explanations were easy to understand.

1 year ago

Reply from Sunnova

Greetings Mark. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Nov. 21st, 2024

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Chris Torres

Great experience from the start to end. Very professional and knowledgeable

1 year ago

Reply from Sunnova

Hello Chris, thank you for your five-star review. We hope our services keep exceeding your expectations.

Nov. 19th, 2024

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Brittany Hartlove

We have been happy with our entire solar experience thus far!

1 year ago

Reply from Sunnova

Hi Brittany, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Nov. 7th, 2024

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rnonstx

I've been pleased so far. Only a customer since September, 2024

1 year ago

Reply from Sunnova

Thank you, rnonstx! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Lee Miller

So far I haven’t received my electric bill to see savings yet

1 year ago

Reply from Sunnova

Thank you, Lee! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Susan Grogan

Very satisfied, no problems at all.. saving alot on my electric

1 year ago

Reply from Sunnova

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Harmonee Hart

I love the service . I wouldn’t go back to regular electric

1 year ago

Reply from Sunnova

Hello Harmonee. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Nov. 5th, 2024

Sunnova Reviews