Sunnova: Read 5,942 User Reviews From Real Homeowners

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Brian okiec North Las Vegas, NV

Sunnova is the pitts, I have a problem with 10 panels of my 23 on my roof. The inverter says 13 of 23 reporting and they won't come out to fix it. This happened in the past and took over a year to get service. You have a choice don't pick sunnova.

5 years ago

Reply from Sunnova

Hello Brian Okiec, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^OA

Nov. 1st, 2019

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Joe

Big mistake bought a house with sunnova system September 27 been trying to get transferred to me all paper work done still not transferred. Call on hold can leave call back number hours later they call. Ready to have them come and remove system

5 years ago

Reply from Sunnova

Good Morning Joe, we are sorry to hear this was your experience with your transfer process, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. Could you please send us a private message with you system or contact number so we can reach you?^OA

Oct. 15th, 2019

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Sebastian Rucci Tuckerton, NJ

Having squirrel nesting under panels. I lease panels Sonoma wants me to pay for guards.called several times to speak with supervisor no one has returned my call

5 years ago

Reply from Sunnova

Hello Sebastian, we would like to apologize for your recent experience. We value our customer's opinions and would like to thank you for bringing this to our attention. We will reach out soon. Thank you!

Sep. 19th, 2019

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Bill Morgan McVeytown, PA

Very easy transaction, very friendly, all keeping me up to date on the progress of installation of my project.

5 years ago

Reply from Sunnova

Thank You Bill Morgan! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 17th, 2019

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Robert Mellinger Lemoyne, PA

Great experience from all involved in getting us set up and running. The crews were polite and knowledgeable.

5 years ago

Reply from Sunnova

Hello Robert, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 26th, 2019

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JOSE F ZHUNIO Cortlandt Manor, NY

They are very professionals and I will commit to recomend to anybody to save the word with a solar panels energy.

5 years ago

Reply from Sunnova

Hello Jose, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 1st, 2019

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Sarah Baldwin Pawtucket, RI

This was a painless way to do the right thing and go solar! Seamless installation. Polite crew. Great customer service.

5 years ago

Reply from Sunnova

Hello Sarah, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 16th, 2019

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Linda D'Anton/Diane Ackerman Miami, FL

Happy with the whole Sunova experience from initial meeting to installation to upkeep by the company.

5 years ago Edited February 28, 2023

Reply from Sunnova

Hello Linda, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

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Disnardo Gonzalez Kissimmee, FL

Great customer service. Team response time is fast and problem solving situation was handled in a timely manner.

5 years ago

Reply from Sunnova

Hello Disnardo, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

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david Burnett Mansfield Center, CT

I am very happy with the qluality of the work and the materials. My system has performed well since the beginning

5 years ago Edited March 12, 2024

Reply from Sunnova

Good Morning David, Thank you for your positive feedback and Welcome to The Sunnova Family! ^MP

Jul. 19th, 2019

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J

While it was simple and easy to work with the rep, once I got one. I waited on hold for over 30 minutes on two separate occasions to even talk to anyone

5 years ago

Reply from Sunnova

Thank you for your feedback, J. Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. Please feel free to send us a private message with your contact information at resolutions@sunnova.com, we would have our specialist reach out to you shortly. Thank you. ^JD

Mar. 12th, 2022

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Trudy Cheshire, CT

The representative was awesome. Got me everything I needed on the spot. Definitely an awesome team player

5 years ago

Reply from Sunnova

Thank you for your feedback, Trudy. Our goal is to provide an experience that meets your expectations. Welcome to the Sunnova Family!^MO

Apr. 10th, 2019

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Allan Morgan Vincentown, NJ

DO NOT GO SOLAR , DO NOT GO SOLAR !!! UNLESS YOU LIKE PAYING TWO ELECTRIC COMPANIES !! YOUR ELECTRIC COST WILL DOUBLE FOR GOING GREEN AND THAT IS NOT HOW IT IS SUPPOSED TO BE... IT IS A LOSING PROPOSITION AND HOME OWNER WILL LOOSE BIG TIME!!!

5 years ago

Reply from Sunnova

Thank you for reaching out, Allan. We are very sorry that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our potential customers. We have reviewed your account and found an open case to address your concerns. We will notify your case owner of your feedback and request that they contact you within 24 hours to discuss your concerns. ^JG

Apr. 9th, 2019

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Steve Centerville, MA

So far, so good. Everything has happened according to the plan. Only activated yesterday, so let’s see what the future has in store.

5 years ago

Reply from Sunnova

Thank you for reaching out Steve, we appreciate your positive feedback. Welcome to the Sunnova Family! ^KM

Apr. 4th, 2019

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cindy Highland, CA

I was not sent a billing reminder 3 days in advance of my first bill and was waiting for this to pay my bill in full so I paid $49 more than my payoff amount and should have been reimbursed. I have tried to get to get reimbursed with no response.

5 years ago

Reply from Sunnova

Hello Cindy, we are so sorry to hear this. I can definitely get you in touch with someone right away to discuss this issue. Would you please provide your System ID and/or contact information and a specialist will reach out to you shortly. ^JG

Dec. 19th, 2018

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Kay Park Fullerton, CA

Their website sucks - I haven't been able to get in to see the history of what I paid. The customer service sucks - they don't call you back. Our SoCal Edison bills are lower though, but since i can't see the history of what we paid to Sunnova, I don't know if we are saving money or not!

5 years ago

Reply from Sunnova

Hello Kay, Thanks for bringing this to our attention. Can you please send us a private message with your system ID and and a phone number where we can reach you? Someone will reach out in less than 24 hours. ^JG

Nov. 14th, 2018

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bill donohue Paso Robles, CA

I am a zealot at turning off lights, electrical anything yet still I pay Sunnova a hefty bill every month and twice a year I pay a true up that amounts to about $200.00 a month in electrical charges. This is the worst deal I've ever had, and the worst part is that I had to buy it as it came with the house. I had no option to say no.

6 years ago

Reply from Sunnova

Hello Bill, We would like to review your account and assist you with any concern you might have regarding your system performance. Please send us a private message with your system Id and contact information. Thank You!

Sep. 19th, 2018

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Theresa The Bronx, NY

Really valuable experience. Things went smoothly well. Always kept your promise. I can’t wait to enjoy my savings.

6 years ago

Reply from Sunnova

Hello Theresa, we are excited to welcome you to the Sunnova Family! We appreciate your positive feedback.

Sep. 6th, 2018

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Carolyn Forbes Shippensburg, PA

Dropping the ball at the end. I was called that the system was on but no one has a record and to register i need a system id . You've lost me i don't know what to do?

6 years ago

Reply from Sunnova

Hello Carolyn, we are sorry to hear you were having difficulties creating your customer portal account. We have created it for you An email has been sent to you with all the details.. We aim to provide the best customer service experience, please contact us if you need further assistance. KM

Aug. 25th, 2018

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Walter Geary Baldwin, NY

As of today I do not have power. These panels were installed on June 7th and nothing has worked. Today Trinity was at my house and checked on a problem with the inverter. What they found was that all the panels have to be replaced do to a faulty installation. I would like to have this issue addressed ASAP

6 years ago

Reply from Sunnova

Thank you for bringing this to our attention Walter, we will look into this ASAP with our partner. We will provide you with an update today. ^KM

Aug. 1st, 2018

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floyd watson Laguna Hills, CA

Still in a learning curve. Not sure when my production actually started. Haven't received the first bill.

6 years ago

Reply from Sunnova

Hello Floyd, we aim to provide the best customer service experience, and we are constantly working to make the solar system in service phase as easy as possible. Will send you a detailed email with the production and billing information to the email address on file. Welcome to the Sunnova family!

Jul. 31st, 2018

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JC Murrieta, CA

Stay away from Sunnova and any panel pusher they send to your door! They lied & deceived my wife and I. The salesperson pressured my wife with false promises and tricked us with an over priced solar scam! Paying way more for "Producing Energy" vs. usage, plus a bill from Edison at the end of the year! Predatory solar scam...............

6 years ago

Reply from Sunnova

Thank you for reaching out, Carmen. We are very sorry to hear about your overall experience. We'll escalate your note to the appropriate department. Can you please send us a private message with your system ID and a phone number where we can reach you?^JD

May. 8th, 2020

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Zeremariam Goodyear, AZ

Please train your employees to answer simple question. Like who removes and reinstall panells if roof needed replacement. It is the most stupid answer We can’t reveal. Simple answer Sunnova or roofer. It took the company two weeks to give me the answer. Poor poor customer service.

6 years ago

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Robert Sullivan Little Ferry, NJ

Year and a half to install and activate through Momentum Solar, Could not get the auto pay to work, charged for the inability, refused to budge on the disputed payment attempts, returned calls. You can do better than this company.

6 years ago

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Ron Maas Bridgeville, DE

They are the worst company I have ever dealt with. I don't mean worst solar company, I mean worst company. I am trying to get the lease assigned to me so I can buy the house. You can not get anyone to take your phone call. they lie to you, t

6 years ago

Reply from Sunnova

Hello Ron Maas, thank you for bringing this to our attention. Can you please send us a to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *LG*

Mar. 2nd, 2023

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Wayne Athol, MA

Since installation June 2016, my monthly costs have increased for electricity. They said I would save money, instead I have a monthly average NGrid bill of $120 and solar is $105, so total $225. Before solar average monthly was $135. Where is the savings???????

6 years ago

Reply from Sunnova

Thank you for bringing this to our attention. Can you send us a private message with your system ID and a phone number where we can contact you? We will analyze this immediately. Thank you. HV

Mar. 9th, 2023

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Irene Segovia Martinez, CA

Had to pay to remove and reinstall system to get a new roof 2750.00. They used 3rd party contractor who is now holding my panels hostage due to non payment by Sunnova. No one at Sunnova calls back and now I am without my system. I have not had system since August 4, 2017 and no resolution in sight...

7 years ago

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shirley deel

I have true up each year besides PGE bill and $122. a mo to Sunnova. The true up is 1500, dollars a year. It is from PGE for electricity used but not covered by solar. It is awful. Isn't there a way out of this ?

7 years ago

Reply from Sunnova

Hello Shirley, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 7th, 2023

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Julio Abislaiman

This company has absolutely no customer service. For close to three months I have been complaining about my systems performance and the only actions I see from Sunnova is their collection department calling me to collect. They are the worst.

8 years ago

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WIlliam Keyes Folsom, CA

Buyer beware. Sales associate will say that its easy to transfer the lease to a new owner even if its a company buyout which is not supported by their inflexible management. They are in this strictly for the money are not flexible at all for the customer.

8 years ago

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Jim UT

We are charged $300 more per year than if we did not have a solar unit on the house. I am not saving any money. They say that their rates do not go that low for the area we are in. Also, it did not add value to the house. After trying to sell it, nobody wants to pay extra for it. We are stuck with a lemon!!!

8 years ago

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Tony Capasso Runnemede, NJ

not good service at all. had to wait almost one year before it was turn on. then it was turned on in the summer months, and received a high electric bill along with the lease bill. They never said I would receive a large bill from the electric company For them to be rated where they are it is to high.

8 years ago

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Gloria Cryer San Francisco, CA

Everyone I worked with was professional and kept me informed all the way through the entire process.

8 years ago

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William Applegate San Francisco, CA

Service was always great! Everyone who I spoke with and all the installers were respectful and polite.

8 years ago

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Alex San Diego, CA

One of the worst solar company. There is no customer service. Every bill they over charge me and I placed call after call with no result. Poor quality, poor service. if you want to go solar do your homework and go with another company. This company does not wort your money and time. Stay away. Do not do same mistake I did.

8 years ago

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Christine Dash Beverly, MA

The staff was wonderful. I wish every company was this transparent , helpful and easy to work with.

10 months ago

Reply from Sunnova

Hello, Christine Dash. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Jan. 2nd, 2024

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Jennifer Díaz-Rosado

The entire system and financial process was very easy and clear. I highly recommend it specially in Puerto Rico.

10 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Jennifer Diaz - Rosado, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 26th, 2023

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Marian Watts Cullman, AL

We went through Sunnova for our whole home generator. Never a problem, and we have full peace of mind

10 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Jamila Nurse

Sunnova has provided us with a transparent and confident process where we have felt secured. We are really happy

10 months ago

Reply from Sunnova

Jamila Nurse, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Dec. 26th, 2023

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Kevin V Providence, RI

I like that I was ago to get panels at a monthly rate which was basically the same price as my electric bill.

10 months ago

Reply from Sunnova

Hello Kevin V , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 26th, 2023

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yowatchinyou

I am extremely satisfied. I always have energy and that gives me security and I also save on my electricity bill.

10 months ago Edited December 14, 2023

Reply from Sunnova

Thank you for reaching out to us, yowatchinyou. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 14th, 2023

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Satisfaction with Sunova Lubbock, TX

I like the accessibility of the co. & the fact that I can keep track of the solar panel energy output.

10 months ago

Reply from Sunnova

Thank you for reaching out to us, Satisfaction with Sunnova . At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 13th, 2023

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Ronald M Vineland, NJ

It has been a joy working with the people at Sunnova, they have always been willing to help in whatever question you have.

1 year ago

Reply from Sunnova

Ronald M, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Sep. 28th, 2023

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Scott Rogers Troy, NC

Techs were prompt and explained everything. Unfortunately would not do warranty work because we did not purchase through Sunnova.

1 year ago

Reply from Sunnova

Thank you, Scott! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Nivia Monclova

I love the sealing treatment with Danosa but I do not have a solar generator sytem.in my house. I will love to have it but I did not have a good credit to qualify.

1 year ago Edited March 21, 2024

Reply from Sunnova

Hi Nivia Monclova! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Robin Roth Surprise, AZ

Everything was taken care of. I didn’t have to do anything but let people in and something was broken and they fixed it right away. I was happy.

1 year ago Edited September 26, 2023

Reply from Sunnova

Thank you, Robin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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JoAnne Craig Vallejo, CA

I appreciate the representatives being patient and polite and treating me with respect. We had some good converations and they listened.

1 year ago

Reply from Sunnova

Thank you, JoAnne! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 15th, 2023

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Margaret P. El Dorado Hills, CA

Sunnova did an excellent job installing my panels. I also have an EV and my electric bills are a fraction of what it used to be. Thank you Sunnova!

1 year ago

Reply from Sunnova

Thank you, Margaret! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Cheryl Berggren North Las Vegas, NV

Getting the PTO from NVEnergy took a long time, other than that everything went well. Installer’s and salesman were great

1 year ago Edited August 25, 2023

Reply from Sunnova

Hi Cheryl Berggren, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 25th, 2023

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Charles Sciullo Ocala, FL

Dislike too long of time from initial discussions to installment. Over 1 year. Like Great interest rate and software with Sunnova.

1 year ago

Reply from Sunnova

Hi Charles, we appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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