Sunnova: Read 6,080 User Reviews From Real Homeowners

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IVAN BARRANTES

Very professional and responsible. Great company

7 months ago

Reply from Sunnova

Thank you, Ivan Barrantes! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 14th, 2024

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Michelle Varner

I am still in the beginning phases but so far so good!

7 months ago

Reply from Sunnova

Hi Michelle Varner! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 13th, 2024

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Stephanie Gregory Lonek

Excellent customer service and fast service

7 months ago

Reply from Sunnova

Hi Stephanie, thank you for your message. Our goal is to provide world-class customer service. It's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

May. 9th, 2024

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scot macmullen

Great communication and fairly quick install!

7 months ago

Reply from Sunnova

Hi Scot, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. We appreciate your support!

May. 9th, 2024

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Chip Carter

I feel very safe and secure with this company

7 months ago

Reply from Sunnova

Hello, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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Catherine Winkler

They are the best! Very efficient and reliable!

7 months ago

Reply from Sunnova

Hello Catherine, We are happy to hear our services have been nothing but satisfactory. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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Peter

Most professional company that I have ever worked with!

7 months ago

Reply from Sunnova

Hello Peter, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 2nd, 2024

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G8 CGP

My electric bill has significantly reduced!!

7 months ago

Reply from Sunnova

Thank you, G8 CGP! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Apr. 29th, 2024

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Liz Gelbaugh

We had a great experience with this company.

7 months ago

Reply from Sunnova

Hello Liz Gelbaugh, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback

Apr. 25th, 2024

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Eddie Souvanny

I like everything. There's nothing to like about it.

8 months ago

Reply from Sunnova

Hi Eddie, thank you for your review. We're glad you are satisfied with your system. We are here to provide ongoing support if needed. Thank you for choosing Sunnova!

Apr. 23rd, 2024

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Gloria Riley

They came to work on my solar system and did a great job.

8 months ago

Reply from Sunnova

Hello Gloria! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Apr. 17th, 2024

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RENE RUIZ

Everything was perfect. Great experience

8 months ago

Reply from Sunnova

Thank you for the message, Rene! It means a lot to us here at Sunnova Energy.

Apr. 11th, 2024

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William Jacobson

Easy to do business with. Great company.

8 months ago Edited April 9, 2024

Reply from Sunnova

Hello, William. We value your positive feedback. We're dedicated to offering the finest customer service possible. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Apr. 10th, 2024

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Gary

Horrific time to schedule a replacement inverter on existing system. One of the worst experiences I’ve had in many years.

8 months ago

Reply from Sunnova

Hello Gary, thank you for getting in touch with us and bringing this issue to our attention. We understand the frustration this may have caused, and we sincerely apologize. To assist you effectively, please email our customer service team at customerservice@sunnova.com.

Apr. 8th, 2024

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smitharts

I found all talk and work to be quite professional

8 months ago

Reply from Sunnova

Thank you, Smitharts. We here at Sunnova strive to keep things transparent and professional.

Apr. 5th, 2024

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Glen Lehman

I like how informative or sales representative was.

8 months ago

Reply from Sunnova

Thank you for your message, Glen. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process, and it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Apr. 1st, 2024

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Daniel samano

Great customer service and efficient communication.

8 months ago

Reply from Sunnova

Hi Daniel, our commitment is to help ensure you have a clear understanding of every step in our process. It's fantastic to hear that your experience aligns with our commitment. Thank you for choosing Sunnova!

Apr. 1st, 2024

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Verified Customer

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Frank Hogan Middletown, NY

They are trying, answer questions fairly prompt

3 years ago

Reply from Sunnova

Thank you for the kind words, Frank. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Robert Stickles Montgomery, AL

Sold my house but sunnova still wants me to pay monthly lease payments. Won't shut system down unless default.

3 years ago

Reply from Sunnova

Hello Robert, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^vb

Aug. 3rd, 2021

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Verified Customer

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Mary Grace R. Mendoza Saipan, MP

It's hard to reach them because I am not from the mainland U.S>

3 years ago

Reply from Sunnova

Hello Mary, we are happy to help. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^VB

Jul. 6th, 2021

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Verified Customer

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Ms. Aleasher Bryant Dallas, TX

Good Service and Product and Saving me Money

4 years ago

Reply from Sunnova

Ms. Bryant, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

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Verified Customer

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Howard Guia Highland Mills, NY

Fast, honest, and transparent. Efficient

4 years ago

Reply from Sunnova

Hello Howard Guia , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^OA

Apr. 16th, 2020

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Verified Customer

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O.O

my appliances are shutting off if the iron and microwave are being use at the same time.

4 years ago

Reply from Sunnova

Good morning O.O, Thank you for bringing this to our attention . If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Rob Einhorn

Very good people but have nothing to compare them to

4 years ago

Reply from Sunnova

Good morning Rob, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Verified Customer

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Felix

They showed up on time and performed the task at hand.

4 years ago

Reply from Sunnova

Hello Felix, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Proxy Saunders

They did a great job they finish on time and and save money

4 years ago

Reply from Sunnova

Hello Proxy, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Kathleen Resch Denton

I haven't been with them long enough to give an honest opinion

4 years ago

Reply from Sunnova

Hello Kathleen, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Keith

Jsut started with them being live so not much to go on bu tinstall.

4 years ago

Reply from Sunnova

Hello Jeffrey, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! If you have any concerns please send your contact information to .^MO

Jan. 24th, 2020

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Verified Customer

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Mom Sicklerville, NJ

Only had minimal interaction with them so far

4 years ago

Reply from Sunnova

Good Morning Mom, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Gail Titus

Things took much longer than anticipated.

5 years ago

Reply from Sunnova

Good Morning Gail, Thank you for your feedback and Welcome to the Sunnova Family. ^MO

Dec. 10th, 2019

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Verified Customer

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Bryan Oakley La Mesa, NM

customer service, professionalism and follow up

5 years ago

Reply from Sunnova

Hello Bryan Oakley, we appreciate the positive feedback. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Ed

Because i have not had the system that long to give an honest opion

5 years ago

Reply from Sunnova

Good Morning Ed, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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kurt

not good communication between sales and installation

5 years ago

Reply from Sunnova

Good Morning Kurt, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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STAN JOHNSON

Good installation job, but took months to complete.

5 years ago

Reply from Sunnova

Good Morning Stan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Verified Customer

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Chris

Quick to Install but still have not fixed the hole they put in my ceiling it's been a month

5 years ago

Reply from Sunnova

Hi Chris, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will give you a call.^MO

Nov. 15th, 2019

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Verified Customer

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Phoebe Guinoo

They are good and but waiting time to call sometimes is long

5 years ago

Reply from Sunnova

Good Afternoon Phoebe, Thank you for your feedback we use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!. ^MP

Nov. 4th, 2019

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Verified Customer

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Steven Smith

my electric bill is still pretty high and I,m disappointed. Thanks Steve

5 years ago

Reply from Sunnova

Hello Steven Smith, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^OA

Nov. 5th, 2019

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Verified Customer

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Chris Bradley

the contract process is terrible, the phone staff is rude. the billing is last minute.... if I could give a 0 I would

5 years ago

Reply from Sunnova

Hello Chris, thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolution Specialists will contact you to discuss your concerns. Thank you! ^MO

Oct. 29th, 2019

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Verified Customer

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Ashley Hamblin Lebanon, PA

Lack of communication, system has retired and been off line more than on and producing

5 years ago

Reply from Sunnova

Hello Ashley, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system or contact number. We will escalate your concern to the appropriate department to contact you.^MO

Oct. 21st, 2019

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Verified Customer

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Moira Turnan Hannon Putnam, CT

Good communication; courteous, no pressure service

5 years ago

Reply from Sunnova

Good Morning Moira, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 21st, 2019

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Verified Customer

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Dianne Auburn, MA

Nothing happened as stated first bills coming in do not reflect savings instead an increase

5 years ago

Reply from Sunnova

Hello Dianne, we are sorry to hear this was your experience with Sunnova, this is not a typical Sunnova experience. Our drive is to make Solar hassle-free by being attentive. Could you please send us a private message with your system id or contact number so we can reach you? Thank you!^MO

Oct. 21st, 2019

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Verified Customer

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Richard Guillen Madera, CA

Good customer service and good quality product

5 years ago

Reply from Sunnova

Richard Guillen, Thank you for your positive review, Welcome to the Sunnova family! ^OA

Sep. 17th, 2019

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jose passalacqua

Very good company with fast response with warranty and service

8 months ago

Reply from Sunnova

Hi jose passalacqua, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

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Jesse Marrero

The customer service and surveyors are very good at their jobs.

8 months ago

Reply from Sunnova

Hello, Jose. We appreciate your review and are happy to hear that you received excellent service and a positive experience.

Mar. 30th, 2024

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Vernon Forrest

Great company they really care about the service they give to their customers

8 months ago

Reply from Sunnova

Hello, Vernon. We value your positive feedback. We're dedicated to offering the finest customer service possible.

Mar. 30th, 2024

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Idelfonso Class

Great product and company, recommend to all my friends and family.

8 months ago

Reply from Sunnova

Hello, Idelfonso. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy to hear you have had a positive experience. Thank you for your recommendations. You may refer your friends and family through the portal for an incentive on behalf of Sunnova!

Mar. 30th, 2024

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yaakov miller

will my sales rep frank s., u wont be steered wrong. he will always try to help

8 months ago

Reply from Sunnova

Hello, Yaakov. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Frank S!

Mar. 30th, 2024

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Luis Colon

Excellent company. Great services and top of the line products.

8 months ago

Reply from Sunnova

Hi Luis we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

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ADRIAN DARRINGTON GRANT

I am very impressed with the service that the company offered.

8 months ago

Reply from Sunnova

Hello, Adrian. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best business, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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Otniel Ruiz Pierluissi

Excellent service overall. The solar sistems give overall confidence

8 months ago

Reply from Sunnova

Hello Otniel, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

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