Sunnova: Read 5,950 User Reviews From Real Homeowners

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Maureen S

Very professional during the sales, design, and installation phases. Took longer than expected when the inverter failed.

1 year ago

Reply from Sunnova

Thank you, Maureen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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gary morrissey Avon, MA

Easy to work with. The panels produce more then I use and the savings on my monthly bill pays for itself.

1 year ago

Reply from Sunnova

Hello Gary, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 7th, 2023

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Toyo Lou Johnston, RI

Great service and great customer service best company for solar panels definitely recommend for you and your family

1 year ago

Reply from Sunnova

Hello Toyo, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Jun. 7th, 2023

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Kevin Wise Tampa, FL

It was an easy process overall from start to end. Someone was in contact with me each step of the way.

1 year ago

Reply from Sunnova

Thank you, Kevin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 5th, 2023

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Jamie Bond Denton, TX

This company has the worst customer service, they do not communicate, they do not do what they say they will do , they will not resolve issues . It took more than 5 months for them to install work and we are still having issues and just get passed around

1 year ago

Reply from Sunnova

Hello Jamie, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 5th, 2023

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Firefighter K. Wann Reading, PA

The professionalism of the installers was amazing, very respectful, cleaned up everything, A very good expierence.

1 year ago

Reply from Sunnova

Hello Firefighter K. Wan, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 2nd, 2023

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Erica Sousa

Great service, communication and quality! Exceeded our expectations and experience with going solar !

1 year ago

Reply from Sunnova

Hi Erica! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 2nd, 2023

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Kristi Wood Onondaga, MI

You showed up to do some sort of maintenance on my solar system without even notifying us. In my camera I saw two men climbing onto my roof and sent my neighbor over to see what was going on. Since then it seems we haven’t been making the power we used to, by half. What is going on? What

1 year ago

Reply from Sunnova

Hello Kristi Wood, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 2nd, 2023

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sonialee figueroa

I like the excellent customer service. They show they care for their customers. They bring quick resolution to issues.

1 year ago Edited October 4, 2024

Reply from Sunnova

Hello sonialee firgueroa, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Jun. 2nd, 2023

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Susan Harrison Chino Hills, CA

Love the system and the reduction in utility bills. I pay very little I’ve the cost of the system.

1 year ago

Reply from Sunnova

Hi Susan Harrison! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 1st, 2023

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Adrian Aschmann

Felt Comfortable with the Sales Experience, Installation team, and Inspections, Nothing unexpected Happened

1 year ago

Reply from Sunnova

Hi Adrian! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Regina Helou Ridgefield Park, NJ

panels are made in GA, USA & need only half for my roof which allowed a permit to be approved for instatationl

1 year ago

Reply from Sunnova

Hi Regina! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Lisa Rolleri Fairfield, CT

From star to finish, it has been a great experience. My solar has been my best investment into my home.

1 year ago

Reply from Sunnova

Hello Lisa Rolleri! We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 31st, 2023

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Doris Hernandez Penitas, TX

Mark and Zach were very polite, friendly and knowledgeable about the process. Truly admire their professionalism.

1 year ago

Reply from Sunnova

Thank you, Doris! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

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Karen Farrell Brewster, MA

Great to work with and amazing results with our panels! Cannot say enough positive things about this company!

1 year ago

Reply from Sunnova

Hi Karen! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Renee Garcia

Sunnova has delivered as expected. Great service, professional staff and always on scheduled. Thank you!

1 year ago Edited September 15, 2023

Reply from Sunnova

Hello, Renee Garcia. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 20th, 2023

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Jose Esteras

Incredible service, quick and efficient installation, and the technical support is the best in the industry!!! A+++

1 year ago Edited March 21, 2024

Reply from Sunnova

Thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Dec. 27th, 2023

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Bob Alburger New Castle, DE

This company is so much better than Sunrun! Customer Service is what I look for in a company. SUNNOVA IS THE BEST !!!

1 year ago

Reply from Sunnova

Thank you Bob Alburger! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

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John Anderson Mesa, AZ

Sunnova has been great, easy to use app so I can monitor my system. And saves me money on my utilities.

1 year ago

Reply from Sunnova

Hi John Anderson! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 30th, 2023

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Lori Wetzel Ashland, PA

A week and the customer portal still isn’t showing data. I was told three times “ just give it more time” but no one can say how long. Great system lol.

1 year ago

Reply from Sunnova

Thank you, Lori Wetzel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! Would you please provide us with your system ID or phone number to better assist you with your portal concerns? PL

May. 27th, 2023

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Helena Donovan CT

Flexibility in scheduling. They kept me informed about the process and progress of the installation

1 year ago

Reply from Sunnova

Hi Helena! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! *VD*

May. 27th, 2023

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Eric Acuna Desert Hot Springs, CA

This company LOVES it’s customers. Everything is easy and simple. Not over price. I strongly recommend Sunnova.

1 year ago

Reply from Sunnova

Thank you, Eric! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

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Jeffrey Amor Kailua-Kona, HI

I’d had a very good experience from sales to installation. My system works great and setup just how I want it.

1 year ago

Reply from Sunnova

Hi Jeffrey! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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CJ Cannaday Austin, TX

Sunnova customer service is amazing! The culture of the company, their technology and team definitely shine.

1 year ago

Reply from Sunnova

Thank you, CJ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *MG*

May. 25th, 2023

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Mom saving money Bloomfield, CT

So glad we got the system we are truly saving money every month especially with all the kids and their Electronics

1 year ago

Reply from Sunnova

Hello ! , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *MG*

May. 25th, 2023

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Odalys Rivera

Very happy with the solar panels, Puerto Rico energy company doesn’t work and we suffer every day

1 year ago Edited May 25, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Odalys! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *MG*

May. 25th, 2023

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Jose Caceres

1 yr under Sunnova system and services, and no regrets so far. Everything has been as discussed prior to enter under the service agreement

1 year ago

Reply from Sunnova

Hello Jose, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *MG*

May. 25th, 2023

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Aida Nitza Rosario

An Excellent Company and Excellent Service and Customer Service. 100% Recommended Response from BestCompany

1 year ago Edited May 26, 2023

Reply from Sunnova

Hi Aida Nitza Rosario! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Stepfanie McLaughlin Saint Joseph, MI

Very kind people they know what they are doing and they r respectful they take the time to explain things to u as well

1 year ago

Reply from Sunnova

Hi Stepfanie! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Jonathan Coley Las Vegas, NV

Excellent service and I really like the fact that our energy bill has been significantly reduced by having solar.

1 year ago

Reply from Sunnova

Hi Jonathan Coley! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Wally Glassmoyer

Sunnova is a great company to deal with. PJ who was my sales rep answered all my questions in a timely manner.

1 year ago

Reply from Sunnova

Thank you, Wally Glassmoyer! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Langdon Tyrone Martin Victorville, CA

Sunova has been very helpful and efficient. Any time I spend interacting with this company is well purposed.

1 year ago

Reply from Sunnova

Thank you for your message, Langdon. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *DG

May. 25th, 2023

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Cara Tuley Ashburn, VA

Sunnova is a wonderful company to cooperate with and use solar panels to reduce your footprint on Earth.

1 year ago Edited June 12, 2023

Reply from Sunnova

Thank you, Cara Tuley! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Donna Wheeler Bakersfield, CA

Very happy with our service so far. Salesman Bryan is totally awesome. He explained everything in complete detail.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Donna! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DG*

May. 25th, 2023

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Gerald Bove Lehighton, PA

I liked everything about my experience. From the salesman who came to my house, to the financing to the installation.

1 year ago

Reply from Sunnova

Hi Gerald Bove! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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José David Rodríguez Baton Rouge, LA

Excellent service, your Solar and Storage System improved the quality of life of my family, very grateful.

1 year ago

Reply from Sunnova

Hello José Rodríguez, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Mike Torres

All around extremely professional. Good quality products and state of the art installation. So far, no complaint.

1 year ago

Reply from Sunnova

Hello Mike Torres, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Raul Malpica

It is tremendous company, the best in the field of solar energy, the best equipment and customer service

1 year ago

Reply from Sunnova

Hello Raul Malpica, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Amador LA

I'm very satisfied with the installation crew and manager with there work very clean and professional team

1 year ago Edited May 24, 2023

Reply from Sunnova

Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Willie Lugo

I am very pleased with sunnova and the system works excellently. It's good to know that I can count on them.

1 year ago Edited May 25, 2023

Reply from Sunnova

Hello Willie Lugo, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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herbert petree

I like the pannels but it hard too find a company on Guam too take care of problems that may occur. But the pannels due save us money each month. Thank you.

1 year ago

Reply from Sunnova

Hi, Herbert Petree! We appreciate your feedback. Thank you for being part of the Sunnova family! *PL*

May. 25th, 2023

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Antonio melendez

The equipment is of very good quality and very functional and convenient. The technicians only took 2 days to do all the work.

1 year ago Edited May 30, 2023

Reply from Sunnova

Hi Antonio! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Kennys Ayala Manchester, NH

I like the system , but need to be thinking on a gauge to now % of baterie power when not internet at all.

1 year ago

Reply from Sunnova

Hi, Kennys Ayala! We appreciate your feedback. Thank you for being part of the Sunnova family! *PL*

May. 25th, 2023

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Edwin Hernandez LA

Excelent service. Im happy with my solar sistem it fits my needs just how the oral orientation that was given to me.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *AM*

May. 25th, 2023

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Raquel Rivera Román

Excellent service I have no complaints I recommend them 100% they always keep me informed of everything.

1 year ago Edited May 25, 2023

Reply from Sunnova

Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *AM*

May. 25th, 2023

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Alexia Llavona

Very satisfied with the equipment, service of it. Excellent Customer Service. Problem solving is faster than expected.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *AM*

May. 25th, 2023

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Guaribo ER

I have 5 years with the solar system with no situations, no damages, and still love it. Wish to back in time to ask for two batteries instead of one.

1 year ago

Reply from Sunnova

Hello Guaribo ER, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 26th, 2023

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Feim Coma Orange, CT

I am very happy that I got my solar panels installed and I’m going to refer to others to get the solar.

1 year ago

Reply from Sunnova

Hello Feim, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

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Gene Pittack Easton, PA

All good, Renu was great on the install and excellent and efficient system topped off with an excellent power supplier!

1 year ago

Reply from Sunnova

Hello Gene, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

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armando pallares Tustin, CA

So far the system is working good I would appreciate if they come one’s a year to clean it up just to avoid any problems with it

1 year ago

Reply from Sunnova

Hello Armando Pallares! Thank you for bringing this to our attention. Can you please send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you again. *DM*

May. 25th, 2023

Sunnova Reviews