Sunnova: Read 5,950 User Reviews From Real Homeowners

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Joe Nguyen Vacaville, CA

Communication with Sunnova was very difficult. One call resulted in being transferred 3 times with little collaboration or a “gentle handoff” among employees. They had no information (or knowledge of) about work that was contracted out by them. I’d recommend you use another solar company.

1 year ago

Reply from Sunnova

Hello Joe Nguyen, thank you for taking the time to provide us some feedback. We are sorry to hear about your experience. We ask if you can please send us more information on the situation or if you have any concerns to our email at CustomerService@Sunnova.com.

Sep. 19th, 2023

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Carlos Aleman

I have the system in service for more than a month and didnt notice more than 9 shutdowns from the electric company

1 year ago Edited September 20, 2023

Reply from Sunnova

Hello Carlos Aleman, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Sep. 20th, 2023

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Neftali Rivera

I am completely satisfied with the equipment, customer service and most importantly my home performance.

1 year ago Edited June 28, 2024

Reply from Sunnova

Thank you, Neftali! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Vicki VanCamp

We Love Josh ! He’s Smart ,Helpful,Patient-a Good Person ! Staff is Professional, Congenial & does good work

1 year ago

Reply from Sunnova

Thank you, Vicki, for taking the time to write us a kind review. Glad to hear that Josh delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 15th, 2023

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Ieshan Jain

It took forever and finally it’s not generating any power… everyday it shows 0 unit generated. I have been calling and sent emails without any luck but in return I have a link to provide feedback, what kind of company it is.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention, Leshan. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 15th, 2023

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luis ciuro perez

great service inmediate service when something go's wrong constantly evaluation updates their information to clients

1 year ago

Reply from Sunnova

Thank you, Luis! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Luis Lopez Batista

Sunnova respond on a quick time if I have some issue with my solar system.As now no big issues with my solar equipment!

1 year ago

Reply from Sunnova

Hi Luis! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Gabriel Torres

First it saves electronic equipments from a shutdown. Second there is a lot of excess of energy you recieve a credit.

1 year ago

Reply from Sunnova

Hello Gabriel, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Sep. 15th, 2023

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David Condon

Great service, excellent results!!!! We now have two electric cars and the savings have been exceptional.

1 year ago

Reply from Sunnova

Hello David, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Sep. 14th, 2023

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Joel Cruz Rockville, CT

Service time was within an appropriate timeframe. Customer service pleasant and attentive every step of the way.

1 year ago

Reply from Sunnova

Thank you, Joel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Kevin Zeigler Sierra Vista, AZ

the service was superb and the install team was courteous and very informative and did an outstanding job

1 year ago

Reply from Sunnova

Thank you for taking the time to write us a kind review. Glad to hear that you received five-star service. Enjoy your new solar system!

Sep. 14th, 2023

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Robert Barlow New Bedford, MA

Great Service, Friendly Service, Great Cost. Everything remains as quoted since day 1. No surprises.

1 year ago

Reply from Sunnova

Thank you, Robert! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Rowena Las Vegas, NV

Willing to answer all my questions about solar, Brian is willing to explain why I need to transfer to solar(sunnova)

1 year ago

Reply from Sunnova

Thank you, Rowena, for taking the time to write us a kind review. Glad to hear that Brian delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 14th, 2023

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Ron G

Good employee . fast friendly workers. My solar promises rebates don't believe them solicus and Meraki sales.

1 year ago

Reply from Sunnova

Thank you, Ron! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Sherry Johnson Irving, TX

Panels perform as they were advertized and my single issue with panel performance was quickly addressed.

1 year ago

Reply from Sunnova

Thank you, Sherry! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Nancy Alverson Lake Elsinore, CA

I like sunnova very much at first I was confused not understanding it but then it was explained to me. Very happy

1 year ago

Reply from Sunnova

Hello Nancy, We're delighted you've come to appreciate Sunnova! If you have more questions or need assistance down the road, don't hesitate to reach out. Your satisfaction is a priority, and we're here to help. Thanks for choosing us!

Sep. 14th, 2023

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kerri morey

The price is very reasonable and they are true to their word. Customer service is very understanding and knowledgeable.

1 year ago

Reply from Sunnova

Thank you, Kerri! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Alain Johnson Queens, NY

Everyone I’ve come in contact with was Friendly, informative and the workers clean up properly. Thanks

1 year ago

Reply from Sunnova

Hello Alain Johnson, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Sep. 12th, 2023

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Janey Huckabee Summerville, SC

Will is great, he explains everything very well and he goes out of his way to help with whatever he can.

1 year ago

Reply from Sunnova

Thank you, Janey, for taking the time to write us a kind review. Glad to hear that Will delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 15th, 2023

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Clayton Sills

Although it took some time to get all the paperwork done, permitting, etc.., I am happy with the overall work and the system performance.

1 year ago

Reply from Sunnova

We value your view, Clayton Sills. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Sep. 14th, 2023

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Kim Barrett Bellmawr, NJ

THE PROCESS WAS FULLY EXPLAINED AND ANY QUESTIONS WE CAME ACROSS TO ASK WHERE ANSWERED TO OUR SATISFACTION.

1 year ago

Reply from Sunnova

We appreciate your review, Kim Barrett. Our goal is to make sure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. We appreciate your support!

Sep. 14th, 2023

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William Patterson Las Vegas, NV

Great company . Sales representative very knowledgeable. Installation team worked quickly and efficiently.

1 year ago

Reply from Sunnova

Greetings, William Patterson. We appreciate your review. We are pleased that you received faultless and simple service. We value your assistance in turning more households into energy-efficient powerhouses!

Sep. 14th, 2023

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William H Stipp Zion, IL

I have had no problem when the solar panels were installed. I have had no problems with them in the first year.

1 year ago

Reply from Sunnova

Greetings, William H. Stipp. We appreciate your review. We are pleased that you received faultless and simple service. We value your assistance in turning more households into energy-efficient powerhouses!

Sep. 14th, 2023

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ELVIRA BOOP

Sunnova good customer service and response time excellent would use them again if i were to obtain a solar system

1 year ago

Reply from Sunnova

Hello, Elvira Boop. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 14th, 2023

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Diane Romola

The service and team are knowledgeable and they keep the customer informed of every step involved in the installation

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Diane Romola. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 14th, 2023

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Arnel Marquez

The things I like isthe constant monitoring of the system, the customer service and the systems worry free experience.

1 year ago

Reply from Sunnova

Hello, Arnel Marquez. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 12th, 2023

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Joe Langton

Very professional service. Smooth installation. System is working as planned with expected cost savings

1 year ago

Reply from Sunnova

Hello, Joe Langton. Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 12th, 2023

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Steve Hall Amarillo, TX

No high-pressure sales pitch . So far no issues with equipment. Haven’t seen a bill yet, but expect to save 20%.

1 year ago

Reply from Sunnova

Greetings Steve Hall, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova

Sep. 8th, 2023

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Karole Bradunas Long Valley, NJ

Great consultation and sales presentation. Installation was also wonderful. Overall process was long due to our township and utility companies

1 year ago

Reply from Sunnova

Hi Karole Bradunas, We appreciate your support! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions.

Sep. 7th, 2023

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Jones North Hills, CA

This company has no work ethics or do as they promised. Solar was out 9 months , flaked on 5 attempts to get them out to repair their equipment and has cost me 4K in lost wages and over 9k and that’s just basic. Looking for a solar company. Do research and definitely look for any other company thannthis

1 year ago

Reply from Sunnova

Hello, Jones. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

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William Griffin Morton, IL

They show up when they say they will show up, they do great work, and they thoroughly clean up before they leave

1 year ago

Reply from Sunnova

Hello, William Griffin. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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Beau Kopasz Denver, CO

Extremely slow process. 4 months in, we found out Xcel never received the application fee. Just shy of 6 months to activate solar. Can I get a credit for the amount of months this took?

1 year ago

Reply from Sunnova

Hello, Beau Kopasz . We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

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Maya Sorini Clifton, NJ

The company was easy to work with, efficient, and friendly. I am delighted to have converted to solar energy with them!

1 year ago

Reply from Sunnova

Hello, Maya Sorini. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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william powell

Very conscientious and reliable. A little slow on installation and had to come back several times but did an outstanding job.

1 year ago

Reply from Sunnova

Hello, William Powell. We value your positive feedback. We're dedicated to offering the finest customer service possible, thus we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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Rick Allentown, PA

Your crews did an excellent job on the the installation. Waiting to see if this system will pay for itself

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Rick. At Sunnova, our commitment is to help ensure you have a good installation process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Aug. 29th, 2023

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Syed Ammar Raza

Good Company for Solar. Their panels are the second most efficient panels in US with the best price.

1 year ago

Reply from Sunnova

Hello Syed Ammar Raza, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflects what we strive for. We appreciate the positive feedback.

Aug. 28th, 2023

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Mel Phoenix, AZ

Communication was very poor. Very long wait for activation after installation completed. Was told things that were different than contract states and got no response to request to put in writing

1 year ago

Reply from Sunnova

Hello Mel, we are sorry to hear that. Can you please send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you? Thank you!

Aug. 28th, 2023

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Arthur Worcester, MA

Everyone in the process was friendly and address all my questions immediately. I never felt I was being ignored.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Arthur! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Aug. 28th, 2023

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charles abruzzo Manchester, CT

Solar Panel system took too long to install, missed the most productive months of the year. The panels don't seem to be producing as much as they should. The app is useless, what good is 2 day old data? There is no consumption data. This may have been a terrible decision!

1 year ago

Reply from Sunnova

Hello charles abruzzo, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? Thank you!

Aug. 28th, 2023

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Ben Aldrich Denver, CO

Terrible customer service, They provide no proof of it working, the website shows nothing and when I talked to customer service they said it will take 6-8 weeks to show anything? I have to just trust them that things are working I guess. They can't send me any data that proves it's working.

1 year ago

Reply from Sunnova

Hello Ben Aldrich, We are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? Thank you for your patience.

Aug. 24th, 2023

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Amanda Kautz

Everything was incredibly simple and seamless on my end. I couldn’t have asked for a smoother experience.

1 year ago

Reply from Sunnova

Hi Amanda Kautz, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 23rd, 2023

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Rosalind Lopez Dallas, TX

I would not even give one star. Terrible customer service. Their approach is don’t communicate at all for customer. Leave them in the dark. Don’t provide info to help them when they need help. Leave them stranded with broken panels increasing their electric bill indefinetly.

1 year ago

Reply from Sunnova

We appreciate you for taking the time to reach out to us and to provide us with your honest feedback. We would like to extend our sincere apologies for any inconvenience and frustration caused due to your experiencewith us thus far. To help ensure we address your concerns effectively, we kindly request you to send us an email at customerservice@sunnova.com with your system ID or the case number associated with your inquiry. By sharing this information, we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Aug. 23rd, 2023

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Erica L. Cain Austin, TX

My solar panel company used this company to fix my panels under warranty. The communication was poor, technician arrived late with no notice. Had to request a technician multiple times to even get one to come out. Called customer service when technician didn't show and they couldn't tell me what happened or whether the tech would arrive that day.

1 year ago

Reply from Sunnova

Thank you for bringing this issue to our attention, Erica Cain. We apologize for the poor experience you have had with us and understand any frustration caused. Should this still be an ongoing issue, please send us an email at customerservice@sunnova.com with your System ID and phone number so we may better assist. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 22nd, 2023

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Patience Ayambire Odessa, TX

Installation was perfectly executed with no damage to the house and so far so good, no issues with the system identified yet

1 year ago

Reply from Sunnova

Hi Patience Ayambire, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 22nd, 2023

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Eric Deming Belleview, FL

Very happy with everything we have. Our brand new generator installed and ready for a storm if needed.

1 year ago

Reply from Sunnova

Eric Deming, thank you for sharing your positive feedback! We're very thrilled that you've made the decision to join our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Aug. 18th, 2023

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Nathan Ozturk

Technician who installed my invertor made a mistake on wire connection and I was not able to get benefit of my system for about two weeks. Technician came twice to fix the issue but could not.

1 year ago

Reply from Sunnova

Hi Nathan Ozturk, Thanks for your feedback; it's invaluable to us in improving our services. We apologize for any inconvenience caused. We appreciate your understanding and are eager to help ensure you have a positive experience with us. Please feel free to email us at customerservice@sunnova.com with your system ID and phone number so we can investigate this issue.

Aug. 15th, 2023

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Nanet Harty

Sunnova is a good company. They don’t charge for ridiculous things. Solid techs. Very friendly and knowledgeable

1 year ago Edited September 27, 2023

Reply from Sunnova

Thank you for your message, Nanet Harty. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 15th, 2023

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Noel Gurley Southbridge, MA

We are very happy with the system. The installer where very pleasant, they were very polite and helpful.

1 year ago

Reply from Sunnova

Hello Noel Gurley, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Aug. 15th, 2023

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Gamer boy25 25

I am very happy with customer service, sales and grateful with the technicians they did a clean installation.

1 year ago

Reply from Sunnova

Thank you for your message, Gamer boy25 25. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 15th, 2023

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Ferris Johnson Jr Southfield, MI

The gentlemen were very polite, explained why they were there, and let me know everything was working as planned.

1 year ago

Reply from Sunnova

Thank you for your message, Ferris Johnson Jr. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 15th, 2023

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