Sunnova: Read 6,314 User Reviews From Real Homeowners

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Jeff Denis Reno, NV

Great service from sales to install, I would recommend this company to frienfs and family.

2 years ago

Reply from Sunnova

Jeff Denis, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Nov. 27th, 2023

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Dustin Sheppard Rahway, NJ

Amazing!!! What a great company with great Client Service and such a fast turnaround!!!

2 years ago

Reply from Sunnova

Thank you for reaching out to us, Dustin Sheppard. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Nov. 20th, 2023

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Jim Klinedinst York, PA

The install was very good. I was really impressed with the electrical installation guy’s. There work is very nice

2 years ago

Reply from Sunnova

Thank you for your message, Jim Klinedinst. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Nov. 20th, 2023

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Irene Colbert

They were very determined and supportive and sufficient with the solar process and installation.

2 years ago

Reply from Sunnova

Hello Irene Colbert, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 20th, 2023

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Terry L Nace Spring Grove, PA

They were very professional and courteous. The work was done when they said it would be.

2 years ago

Reply from Sunnova

Hello Terry L Nace, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 20th, 2023

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Chris Nicholson TX

There was no followup call or information provided. The system is currently showing an error, which was there before the maintenance call.

2 years ago

Reply from Sunnova

Hello Chris Nicholson, To help ensure we address your concerns effectively, we kindly request you to provide us with your system ID or the case number associated with your inquiry. By sharing this information via email at customerservice@sunnova.com, we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 20th, 2023

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joam linares Waldorf, MD

Way to deal with, felt very transparent with the evaluation and information procuded

2 years ago

Reply from Sunnova

Hello joam linares , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 10th, 2023

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Rainy Cadenhead Kansas City, MO

Very thorough inspection of the work done and ensuring the work was done correcting.

2 years ago

Reply from Sunnova

Hello Rainy Cadenhead, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

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Jakob Olson Bridgeport, CT

They took a bit with the installation and they can be hard to contact sometimes. And one their employees did make a false report to some animal rights group.

2 years ago Edited November 14, 2023

Reply from Sunnova

Hello Jakob Olson, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Nov. 15th, 2023

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Daniel Colon Port Saint Lucie, FL

It was a very easy process from the beginning to the end. They handled all the processes

2 years ago

Reply from Sunnova

Hello Daniel Colon, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 3rd, 2023

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Gregory Kossick

Fast and efficient. Justin with sales was awesome and the team that did the install was amazing!!

2 years ago

Reply from Sunnova

Thank you for your message, Gregory Kossick. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Oct. 27th, 2023

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Kondalarao Mangipudi Kissimmee, FL

Every work is timely performance, good craftmenship, clean, good communication and friendly.

2 years ago

Reply from Sunnova

Hi Kondalarao Mangipudi, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 19th, 2023

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Hayden Gladfelter Gettysburg, PA

Inspector change time didn’t let homeowner know. Needless to say the inspection did not take place that day. Very poor communication between company and Customer.

2 years ago

Reply from Sunnova

Hi Hayden, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Oct. 17th, 2023

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Denise Johnson

Process from my sales rep Cynita to installation was streamlined and professional.

2 years ago

Reply from Sunnova

Greetings, Denise Johnson, Thank you for the 5 starts !Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 16th, 2023

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Bsheahan

I am just starting with this company but the installation of the system was very fast and everything is working.

2 years ago

Reply from Sunnova

Thank you, Bsheahan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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G. Chuck Martin New York, NY

From beginning to end, the process has been seamless with fantastic communication and support.

2 years ago

Reply from Sunnova

Thank you, G.! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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Norma Rodriquez Plainview, TX

Rarely new to this company as a customer, So far has good customer communication..

2 years ago

Reply from Sunnova

Thank you, Norma! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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Carmen Killeen, TX

I like everything, You are attentive, friendly and explain everything very clearly.

2 years ago

Reply from Sunnova

Thank you, Carmen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

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Edward Malesko

Very professional and all the people that came to the house were too. Clean up was spotless

2 years ago

Reply from Sunnova

Thank you, Edward! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

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Lynn Reeves Lavaca, TX

The 2nd person that called was very helpful and understood what we needed. Truly appreciated his help!

2 years ago

Reply from Sunnova

Thank you, Lynn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

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Suzanne Las Vegas, NV

completely dropped the ball and I had to wait and pay for 3 months of electric service from the local utility. to date, they have been unresponsive about taking responsibility for the 3 month delay.

2 years ago

Reply from Sunnova

Hi Suzanne, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any additional questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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Jonathon Palmer San Diego, CA

I would give you zero if I could. The scheduling and the customer service, and HR were all deplorable. The bright side is the individual who came to do install. He did great. won’t use your company again.

2 years ago

Reply from Sunnova

Hi Jonathon, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any additional questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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Ralph Johnson Buckeye, AZ

The install process was quick and painless. They forgot to label the breakers and failed the 1st inspection.

2 years ago

Reply from Sunnova

Hi Ralph, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any additional questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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Phillip Brown Farmington, CT

The installation was easy, the customer service has been great and the app is easy to use.

2 years ago

Reply from Sunnova

Thank you, Phillip! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 29th, 2023

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lourdes hernandez

Highly recommended. The system is reliable. Sunnova monitors my system and fix it as needed.

2 years ago

Reply from Sunnova

Thank you, lourdes! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 29th, 2023

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deborah gonzalez Allentown, PA

They worked fast and vey professional, I would like to know how do I pay my bill or when?

2 years ago

Reply from Sunnova

Greetings, Deborah Gonzalez, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Regarding your concern, feel free to reach us via email at Customerservice@sunnova.com and provide your account details so we can best assist you and guide you through your request.

Sep. 28th, 2023

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Edward Hoff Long Pond, PA

Excellent customer service. Our sales man, Kevin, is an asset to your organization.

2 years ago

Reply from Sunnova

Hi Edward Hoff, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Sep. 28th, 2023

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Khoi Tran Anaheim, CA

Sunnova has very good service. When you have any questions they will always help you out.

2 years ago

Reply from Sunnova

Thank you, Khoi! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Jedediah Eiler Lake Elsinore, CA

Great customer service always ready to help you in every need ❤️❤️❤️

2 years ago Edited January 1, 2024

Reply from Sunnova

Thank you, Jedediah! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Kathleen Mcallister Jacksonville, IL

Satisfied with service. All work done properly and everyone is anxious to assist you

2 years ago

Reply from Sunnova

Thank you, Kathleen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Maria Johnson Kissimmee, FL

Is excellent product por the people no explain everything correctly but have a good service a out the product

2 years ago

Reply from Sunnova

Thank you, Maria! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Sandra Gutierrez CA

They are helpful and very knowledgeable and get my issues resolved and timely manner

2 years ago

Reply from Sunnova

Thank you, Sandra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Rick Whalen Williamsport, PA

Great Company to work with! All information concerning the system and process went very well.

2 years ago

Reply from Sunnova

Thank you, Rick! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Kitty or Ray Johnson Racine, WI

We have had no issues so far. I am new to this service and the tech is very helpful

2 years ago

Reply from Sunnova

Thank you, Kitty! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Ivelisse Ostolaza Fitchburg, MA

Fast service, without excuses, with responsible, punctual and very attentive employees.

2 years ago

Reply from Sunnova

Thank you, Ivelisse! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Karen Kebinger

We have had solar panels for many years. They enable us to run our central air efficiently.

2 years ago

Reply from Sunnova

Thank you, Karen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Donna Ey

Best decision I made! Great savings, no problem with the panels and great company.

2 years ago

Reply from Sunnova

Thank you, Donna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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John Maher Washington, DC

I can't remember getting any electric bills since I have had the panels. so far a great deal.

2 years ago

Reply from Sunnova

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Jose a diaz Miami, FL

Feels like I’m waiting a bit long for my system but hopefully the installation starts soon

2 years ago

Reply from Sunnova

Thank you, Jose! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Stephen Pearson

I had Sunnova install my Tesla backup batteries and they are performing flawlessly.

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you, Stephen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Paul Levallois Roseville, CA

I like to know how much energy you can generate. Don't know where the excess goes.

2 years ago

Reply from Sunnova

Thank you, Paul! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Lin Edward Yuba City, CA

Great service and very helpful. Can’t wait to see our electric bill be reduced.

2 years ago

Reply from Sunnova

Thank you, Lin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Rudolph Willis Rancho Cordova, CA

Great company fast and reliable service convenient package to add back up battery

2 years ago

Reply from Sunnova

Thank you, Rudolph! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Chris Pouleson

They are take,care of all the installation details and keeping me informed of the process

2 years ago

Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Elsa M Reyes

The service is excellent. Very friendly employees, punctual to install. They are very organized when doing their work and make sure that everything is very good. I recommend them.

2 years ago Edited September 27, 2023

Reply from Sunnova

Thank you, Elsa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Kang Kang Santa Clara, CA

There has been a much better interface for users to look at the power of the solar panels.

2 years ago

Reply from Sunnova

Thank you, Kang! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Lizette De la Cruz

Reliable company , very respectful and friendly employees . The results of energy savings is a 100%

2 years ago

Reply from Sunnova

Thanks for your positive feedback,Lizette De La Cruz ! We're incredibly excited that you've decided to go solar & join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future.

Sep. 26th, 2023

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Peggy Hurst Heyworth, IL

Excellent sales force answered all questions and explained everything in simple terms.

2 years ago

Reply from Sunnova

Thank you, Peggy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Bob Newman New Port Richey, FL

The salesman was great , he explained everything very well. Can’t thank him enough

2 years ago

Reply from Sunnova

Hi Bob Newman, Congratulations on becoming part of the Sunnova family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey, and it's fantastic to hear that your experience with the salesman aligns with our commitment. Thank you for the positive feedback.

Sep. 25th, 2023

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Margaret Curenton

There are none Just got on line a week ago. I have nothing to say about the company. So it’s takes time before you can comment on something.Thanks

2 years ago

Reply from Sunnova

Thank you for your message. Margaret Curenton, and welcome to the Sunnova family! We're genuinely excited to have you join us.

Sep. 25th, 2023

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