Sunnova: Read 6,314 User Reviews From Real Homeowners

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Junior Vargas

1 year ago Edited June 13, 2024

Reply from Sunnova

Hello, Junior. We value your positive feedback. We're dedicated to offering the finest customer service possible.

Mar. 30th, 2024

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John Cook

I like the salesman I like t hear Stories. I'm still not satisfied with Sudan. That's the average cost for service, but I'm getting used to it.

1 year ago

Reply from Sunnova

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

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Joann Farley

Not applicable to me This survey was the worst one I’ve ever seen. Answering a question took forever to get the check mark to appear

1 year ago

Reply from Sunnova

Hello Joann. Thank you for your feedback! We are here to ensure that your solar journey is nothing short of exceptional.

Jun. 19th, 2024

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Shuly Baddouch

easy to deal with. we just bought a home that has a solar lease - the transfer and everything was great

1 year ago

Reply from Sunnova

Hello, Shuly Baddouch. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

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R_Vengeance V

Great service and products Having solar panles has helped me not loose power. Even in worst of blackouts.

1 year ago

Reply from Sunnova

We appreciate your review, R. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes!

Mar. 30th, 2024

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Franco Alvarez

Excellent company, both products and service has been flawless so far. I’ve been an active customer for 7 month now.

1 year ago

Reply from Sunnova

Hi Franco Alvarez. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 22nd, 2024

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Amaris Lopez

Pleased with sunnova's service and treatment. Quick approval and resource management for prompt installation.

1 year ago

Reply from Sunnova

Hello Amaris!Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Ed Reyes

The process was really straightforwardly. I recommend this company and I’m planning to use it again.

1 year ago

Reply from Sunnova

Hello Ed! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Jose Magana

The worker was very kind even though we had took a little bit of time to get ourselves ready for them

1 year ago

Reply from Sunnova

Hi Jose Magana! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Joe Campbell

very straight forward and a great plan. all questions were answered and my decision was easily made

1 year ago

Reply from Sunnova

Hi Joe Campbell! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Christine Dash Beverly, MA

The staff was wonderful. I wish every company was this transparent , helpful and easy to work with.

2 years ago

Reply from Sunnova

Hello, Christine Dash. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Jan. 2nd, 2024

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Jennifer Díaz-Rosado

The entire system and financial process was very easy and clear. I highly recommend it specially in Puerto Rico.

2 years ago Edited June 5, 2024

Reply from Sunnova

Thank you, Jennifer Diaz - Rosado, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 26th, 2023

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Marian Watts Cullman, AL

We went through Sunnova for our whole home generator. Never a problem, and we have full peace of mind

2 years ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Jamila Nurse

Sunnova has provided us with a transparent and confident process where we have felt secured. We are really happy

2 years ago

Reply from Sunnova

Jamila Nurse, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Dec. 26th, 2023

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Kevin V Providence, RI

I like that I was ago to get panels at a monthly rate which was basically the same price as my electric bill.

2 years ago

Reply from Sunnova

Hello Kevin V , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 26th, 2023

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yowatchinyou

I am extremely satisfied. I always have energy and that gives me security and I also save on my electricity bill.

2 years ago Edited December 14, 2023

Reply from Sunnova

Thank you for reaching out to us, yowatchinyou. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 14th, 2023

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Satisfaction with Sunova Lubbock, TX

I like the accessibility of the co. & the fact that I can keep track of the solar panel energy output.

2 years ago

Reply from Sunnova

Thank you for reaching out to us, Satisfaction with Sunnova . At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 13th, 2023

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Brian West Springfield, MA

Everyone from the beginning to the end was very professional and pleasant. They did a great job with the installation

2 years ago

Reply from Sunnova

Thank you, Brian! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Aureo Alvarez

First Experience with Windmar/Sunnova and it fulfill all my expectations. Congratulation for a well done job.

2 years ago

Reply from Sunnova

Thank you, Aureo Alvarez ! For 5 stars ,We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 19th, 2023

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Cathy Espinoza Rancho Cucamonga, CA

Jose was very informative and always very truthful about what to expect and never tried to push anything on us.

2 years ago

Reply from Sunnova

Thank you for taking the time to write us a kind review. Glad to hear that Jose delivered a five-star service and answered all your questions. Enjoy your new solar system!

Sep. 14th, 2023

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Souna Ketanjian Fresno, CA

Reducing the energy bills The customer service is ready to answer to any question with demonstration

2 years ago

Reply from Sunnova

Hello Souna, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 7th, 2023

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Sylvia Brown Tucson, AZ

Great customer service and support! Lots of follow up and clarification for my questions and concerns.

2 years ago

Reply from Sunnova

Hello Sylvia Brown, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 1st, 2023

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Manuel Reyes Santos Baltimore, MD

I like the the way the representative from windmar home Melvin A treat us very helpfull and profesional.

2 years ago

Reply from Sunnova

Thank you, Manuel Reyes Santos! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 1st, 2023

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Ivette Fuentes

I'm very satisfied and have no regrets at all...on the contrary, I have recommended Sunnova to friends and family

2 years ago

Reply from Sunnova

Hi Ivette Fuentes! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Ukno Ono

I have had a great experience with Sunnova and feel only immense gratitude for their excelent services!

2 years ago

Reply from Sunnova

Ukno Ono, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *PL*

May. 25th, 2023

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Verified Customer

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Betty Inkel Plantsville, CT

I don't like it that my bill goes up every year.

4 years ago

Reply from Sunnova

Hello Betty Inkel, we are sorry to hear that. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? *DG*

Nov. 2nd, 2021

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Verified Customer

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Bob Stroup Clementon, NJ

Never got called back about back up power or battery

4 years ago

Reply from Sunnova

Hello Bob, thanks for bringing this to our attention. Can you please send us an email at resolution@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^vb

Jul. 6th, 2021

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Verified Customer

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Charles Bowman Leesburg, FL

Lengthy delays to get any type of service.

4 years ago

Reply from Sunnova

Hello Mr. Bowman, thank you for bringing this to our attention. Can you send us a private message at resolutions@sunnova.com with your contact information? We'll look into this right away. ^JD

May. 18th, 2021

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Verified Customer

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Katherine R. Mulderrig Oceanside, CA

Reps were great but service scheduling not good.

4 years ago

Reply from Sunnova

Hello Katherine, we appreciate you feedback. We will use this to improve. Thank you!**MV

Mar. 1st, 2021

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Verified Customer

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Susan Harper Fort Worth, TX

I can only see what it's doing about half the time

4 years ago

Reply from Sunnova

Hello Susan, thank you for bringing this to our attention. One of our agents will reach out to you to help address this issue. Thank you^ JD

Feb. 10th, 2021

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Verified Customer

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Dr. Peter & Marilyn (Maxwell) Ventura

Never received $1,500 incentive check based on a 1099!

5 years ago

Reply from Sunnova

Hello Mr. and Mrs. Ventura, thank you for bringing this to our attention. One of our agents will reach out to you shortly to help resolve this issue. Thank you. ^JD

Dec. 2nd, 2020

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Verified Customer

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Mary Wilhelm Carlisle, PA

I thought I'd get a better savings on my electric bill.

5 years ago

Reply from Sunnova

Hello Mary, we are here to help. One of our agents will contact you soon to help get this issue resolved. ^JD

Jun. 16th, 2020

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Verified Customer

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Deborah Hempstead, NY

Have not seen any difference in my electric bill in fact my PSG bill went up by $10.00

5 years ago

Reply from Sunnova

Hello Deborah, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. Could you please send us your system ID or contact number to Resolutions@sunnova.com We are here to help. Thank you ^OA

May. 1st, 2020

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Verified Customer

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David

Our bills have gone up significantly since energy production

5 years ago

Reply from Sunnova

Hello David, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Kirk College Point, NY

Great customer service and the loan are fast approved.

6 years ago

Reply from Sunnova

Good Morning Kirk, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Ryan Loomis

The interest rates are higher than I should be paying

6 years ago

Reply from Sunnova

Good Morning Ryan, Thank you for bringing this to our attention. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Rich Bakersfield, CA

Follow up communication after installation was poor.

6 years ago

Reply from Sunnova

Good Morning Rich, Thank you for your Feedback and Welcome to the Sunnova Family!. ^MP

Oct. 11th, 2019

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Verified Customer

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Laura Curry

Contacting you is horrible and I keep getting bounced around

6 years ago

Reply from Sunnova

Good Morning Laura, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^MO

Oct. 8th, 2019

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Verified Customer

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Ralph Turano

hard to contact on a timely basis via phone

6 years ago

Reply from Sunnova

Good Morning Ralph, Thank you for your feedback, we use all of our customer comments to better our customer service programs. Thank you for being apart of the Sunnova Family!. ^MP

Sep. 26th, 2019

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Ash Hegde

5 years have not had any issues with the system.

9 months ago

Reply from Sunnova

Ash Hegde, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution

May. 1st, 2025

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Hiram Maldonado

I'm not happy with my equipment,it doesn't meet my needs. I'm having double payments.

9 months ago

Reply from Sunnova

Hello Hiram. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Apr. 24th, 2025

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Mary Johnson-Davies

So far so good. No complaints . All good.

9 months ago

Reply from Sunnova

Greetings Mary. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Apr. 24th, 2025

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Jon Masthay

Very good communication thru the process.

9 months ago

Reply from Sunnova

We appreciate your feedback, Jon. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Apr. 7th, 2025

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Megan Hall

They did a great job, I was very pleased with my service

9 months ago

Reply from Sunnova

We appreciate your feedback, Megan. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Apr. 2nd, 2025

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Kimberly Noel

Great service we have saved a ton of money!

10 months ago

Reply from Sunnova

We appreciate your feedback, Kimberly. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Apr. 2nd, 2025

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Don & Cheryl Wenger

It was an easy process to sign up solar.

10 months ago

Reply from Sunnova

Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 27th, 2025

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Andrea Estefania Melendez Gonzalez

Excelente recomendado 100 % no tengo cejas ninguna

10 months ago

Reply from Sunnova

¡Gracias, Andrea Estefania Melendez Gonzalez! Nuestro objetivo es proporcionar la mejor experiencia al cliente. ¡Estamos encantados de que ahora seas miembro de nuestra familia Sunnova!

Mar. 26th, 2025

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Shaun Maguire

Great communication and customer service.

10 months ago

Reply from Sunnova

Hello Shaun, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Mar. 19th, 2025

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Conley Fred

Sunnova solar is very powerful and everlasting

10 months ago

Reply from Sunnova

Greetings Conley! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Mar. 18th, 2025

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Mark Pecci

My system has been running for a week or too.

10 months ago

Reply from Sunnova

Hi Mark Pecci! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 14th, 2025

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