Sunnova: Read 6,315 User Reviews From Real Homeowners

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Cathy Espinoza Rancho Cucamonga, CA

Jose was very informative and always very truthful about what to expect and never tried to push anything on us.

2 years ago

Reply from Sunnova

Thank you for taking the time to write us a kind review. Glad to hear that Jose delivered a five-star service and answered all your questions. Enjoy your new solar system!

Sep. 14th, 2023

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Souna Ketanjian Fresno, CA

Reducing the energy bills The customer service is ready to answer to any question with demonstration

2 years ago

Reply from Sunnova

Hello Souna, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 7th, 2023

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Sylvia Brown Tucson, AZ

Great customer service and support! Lots of follow up and clarification for my questions and concerns.

3 years ago

Reply from Sunnova

Hello Sylvia Brown, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 1st, 2023

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Manuel Reyes Santos Baltimore, MD

I like the the way the representative from windmar home Melvin A treat us very helpfull and profesional.

3 years ago

Reply from Sunnova

Thank you, Manuel Reyes Santos! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 1st, 2023

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Ivette Fuentes

I'm very satisfied and have no regrets at all...on the contrary, I have recommended Sunnova to friends and family

3 years ago

Reply from Sunnova

Hi Ivette Fuentes! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Ukno Ono

I have had a great experience with Sunnova and feel only immense gratitude for their excelent services!

3 years ago

Reply from Sunnova

Ukno Ono, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *PL*

May. 25th, 2023

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Verified Customer

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Betty Inkel Plantsville, CT

I don't like it that my bill goes up every year.

4 years ago

Reply from Sunnova

Hello Betty Inkel, we are sorry to hear that. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? *DG*

Nov. 2nd, 2021

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Verified Customer

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Bob Stroup Clementon, NJ

Never got called back about back up power or battery

4 years ago

Reply from Sunnova

Hello Bob, thanks for bringing this to our attention. Can you please send us an email at resolution@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^vb

Jul. 6th, 2021

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Verified Customer

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Charles Bowman Leesburg, FL

Lengthy delays to get any type of service.

5 years ago

Reply from Sunnova

Hello Mr. Bowman, thank you for bringing this to our attention. Can you send us a private message at resolutions@sunnova.com with your contact information? We'll look into this right away. ^JD

May. 18th, 2021

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Verified Customer

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Katherine R. Mulderrig Oceanside, CA

Reps were great but service scheduling not good.

5 years ago

Reply from Sunnova

Hello Katherine, we appreciate you feedback. We will use this to improve. Thank you!**MV

Mar. 1st, 2021

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Verified Customer

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Susan Harper Fort Worth, TX

I can only see what it's doing about half the time

5 years ago

Reply from Sunnova

Hello Susan, thank you for bringing this to our attention. One of our agents will reach out to you to help address this issue. Thank you^ JD

Feb. 10th, 2021

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Verified Customer

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Dr. Peter & Marilyn (Maxwell) Ventura

Never received $1,500 incentive check based on a 1099!

5 years ago

Reply from Sunnova

Hello Mr. and Mrs. Ventura, thank you for bringing this to our attention. One of our agents will reach out to you shortly to help resolve this issue. Thank you. ^JD

Dec. 2nd, 2020

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Verified Customer

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Mary Wilhelm Carlisle, PA

I thought I'd get a better savings on my electric bill.

5 years ago

Reply from Sunnova

Hello Mary, we are here to help. One of our agents will contact you soon to help get this issue resolved. ^JD

Jun. 16th, 2020

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Verified Customer

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Deborah Hempstead, NY

Have not seen any difference in my electric bill in fact my PSG bill went up by $10.00

6 years ago

Reply from Sunnova

Hello Deborah, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. Could you please send us your system ID or contact number to Resolutions@sunnova.com We are here to help. Thank you ^OA

May. 1st, 2020

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Verified Customer

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David

Our bills have gone up significantly since energy production

6 years ago

Reply from Sunnova

Hello David, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Kirk College Point, NY

Great customer service and the loan are fast approved.

6 years ago

Reply from Sunnova

Good Morning Kirk, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Ryan Loomis

The interest rates are higher than I should be paying

6 years ago

Reply from Sunnova

Good Morning Ryan, Thank you for bringing this to our attention. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Rich Bakersfield, CA

Follow up communication after installation was poor.

6 years ago

Reply from Sunnova

Good Morning Rich, Thank you for your Feedback and Welcome to the Sunnova Family!. ^MP

Oct. 11th, 2019

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Verified Customer

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Laura Curry

Contacting you is horrible and I keep getting bounced around

6 years ago

Reply from Sunnova

Good Morning Laura, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^MO

Oct. 8th, 2019

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Verified Customer

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Ralph Turano

hard to contact on a timely basis via phone

6 years ago

Reply from Sunnova

Good Morning Ralph, Thank you for your feedback, we use all of our customer comments to better our customer service programs. Thank you for being apart of the Sunnova Family!. ^MP

Sep. 26th, 2019

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Steve Byczko

Everything was completed as advertised, there were no surprises.

1 year ago

Reply from Sunnova

Hello Steve. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

May. 16th, 2025

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Liliana Arrington

Great investment and great customer service. Never had any issues

1 year ago

Reply from Sunnova

Hello Liliana. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Apr. 30th, 2025

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Linda Jorgensen

Not much direct connection with Sunnova, but good through One World Energy.

1 year ago

Reply from Sunnova

Hello Linda. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We look forward to helping you!

Apr. 24th, 2025

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Vijay Krishna

Good communication through the process, transparent with pricing and responsive

1 year ago

Reply from Sunnova

Greetings Vijay and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Apr. 24th, 2025

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Sharon Maxwell

Everything seems to be running fine. I have no complaints. Thank you.

1 year ago

Reply from Sunnova

Hi Sharon Mawell! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Apr. 14th, 2025

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Craig Barrow

Well we got scammed. Nothing that was said to us is even remotely true. Want this shit off my house. Want to cancel my contact because this is ridiculous.

1 year ago

Reply from Sunnova

Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at?

Mar. 26th, 2025

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Sheila Bookwalter

Quiet, fast, no noise installing I like that they come and check the equipment

1 year ago

Reply from Sunnova

Thank you, Sheila Bookwalter! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 19th, 2025

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Todd Friesz

quick and easy came out in one week and replaced a faulty inverter, thank you!

1 year ago

Reply from Sunnova

Hello Todd. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Mar. 11th, 2025

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Philip Escareno

When trying to contact the representative I don’t get a response right a way. I have to keep trying over and over.

1 year ago

Reply from Sunnova

Hello Philip. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Feb. 25th, 2025

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Gary and Kathy Larson

This project was supposed to be done before Xmas. So it took way too long. But it turned out nice

1 year ago

Reply from Sunnova

Hello Gary and Kathy Larson. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Feb. 21st, 2025

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Jorge Dellava

From sales representative to crews and to office staffs, they are all good.

1 year ago

Reply from Sunnova

Thank you, Jorge! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 21st, 2025

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Charlie Briggs

Good to do business with they do quality work in a timely manner.

1 year ago

Reply from Sunnova

Thank you, Charlie! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Feb. 17th, 2025

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Larry Bruce

Both the sale team and installation teams were very friendly and knowledgeable.

1 year ago

Reply from Sunnova

Thank you, Larry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 10th, 2025

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Gerald L Johnson Jr

I'm very satisfied with the service that I received from your team

1 year ago

Reply from Sunnova

Hello Gerald. Thank you for your positive feedback! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Feb. 7th, 2025

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John Miclette

Nice service professional employees. Really knew there stuff.

1 year ago

Reply from Sunnova

Hello John. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Feb. 7th, 2025

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Leticia Vague

They were amazing answered all of our questions any time of the day thanks guys

1 year ago

Reply from Sunnova

Thank you, Leticia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 7th, 2025

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Yadi Battistini

Los mejores definitivamente. Servicio excelente y de calidad

1 year ago

Reply from Sunnova

Thank you, Yadi! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 7th, 2025

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Charlie Logue

Love the savings on my electric bill plus Solar is better for the environment.

1 year ago

Reply from Sunnova

Thank you, Charlie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 4th, 2025

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Martin Soto

They are professionals on what they do and very responsible too.

1 year ago

Reply from Sunnova

Hello Martin. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 27th, 2025

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Donna Maxwell

There were too many trip to the house prior to installation and during installation.

1 year ago

Reply from Sunnova

Hello Donna. Thank you for the 4-star rating regarding our service. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We are here to help!

Jan. 27th, 2025

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Randy Possehl

Just started with them and systems seem to be good and fairly intuitive

1 year ago

Reply from Sunnova

Hi Randy! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jan. 27th, 2025

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Ben Lawlor

Good communication, functional app for monitoring. So far so good!

1 year ago

Reply from Sunnova

Hello Ben. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jan. 21st, 2025

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Ray Grigsby

They showed up a day early and got the job done good bunch of guys

1 year ago

Reply from Sunnova

Hello Ray. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jan. 21st, 2025

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Mark Luedke

excellent work by the tech that changed my solar edge inverter out

1 year ago

Reply from Sunnova

Hello Mark. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jan. 21st, 2025

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Charles McClure

It’s taking a LONG time to get the installation completed. I’m anxious to reduce my power bill.

1 year ago

Reply from Sunnova

Hello Charles. We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience.

Jan. 10th, 2025

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Matthew Balbin

The fact that some miss communication in the scheduling department for installation was inadequate.

1 year ago

Reply from Sunnova

Hello Matthew. Thank you for the 4-star rating. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Jan. 10th, 2025

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Emma VanDyke

Great service with frequent updates. The staff are very helpful and friendly.

1 year ago

Reply from Sunnova

Thank you, Emma! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 8th, 2025

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Lorie Greenwood

we have had nothing but lies and trouble from sunnova, now you have started biling us even more each month despite the contract stating we would have two years of one payment

1 year ago

Reply from Sunnova

Thank you, Lorie. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jan. 6th, 2025

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Jacquelyn Forde

My experience with the Sunnova Solare Energy company had been outstanding.

1 year ago

Reply from Sunnova

Thank you, Jacquelyn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 2nd, 2025

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Hurshel Symmonds

Took three trys for them to get it approved by Ameren. installed mid October first time November 17 didn't get it approved until mid December

1 year ago

Reply from Sunnova

Thank you, Hurshel. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jan. 2nd, 2025

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