Sunnova: Read 6,313 User Reviews From Real Homeowners

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Corky Bishop

A pleasure to work with. Everything went smoothly. No big surprises at the end.

1 year ago

Reply from Sunnova

Hi Corky, welcome to the Sunnova Family! Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

May. 30th, 2024

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Enea Qirici

Organized process they helped us thought the entire thing ! Good company

1 year ago

Reply from Sunnova

We are happy to hear our services have been nothing but satisfactory thank you for your five-star review, we appreciate your feedback! We hope our services keep exceeding your expectations.

May. 23rd, 2024

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Ronald kramer

Installation was great but overall communication from them on the status of the system was puor.

1 year ago

Reply from Sunnova

Greetings Ronald! We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We look forward to helping you!

May. 24th, 2024

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Vicki

We are extremely pleased with the entire process of our solar panel project!

1 year ago

Reply from Sunnova

Hello Vicki! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 22nd, 2024

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John Schwartz

Very deceptive sales practices. Monthly payments never agreed to. Sales contract had my forged signature and I never saw the paperwork until it was left at my door.

1 year ago

Reply from Sunnova

Hello Judy, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 29th, 2024

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George Dawkins

On time and did a great job, cut my phone line knocked out my security systems but it was okay

1 year ago

Reply from Sunnova

Hello, George, we're genuinely excited to have you join us. We appreciate your positive feedback, and we would like to extend our sincere apologies for any inconvenience caused. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your support!

May. 15th, 2024

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Gary Thiede

Great service and installation. Professionalism at its best.

1 year ago

Reply from Sunnova

Hi Gary Thiede! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 14th, 2024

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Szilagyi

Great experience. Great Communication. Very happy with the whole experience

1 year ago

Reply from Sunnova

Hello Szilagyi, we take great pride in providing you with a comprehensive understanding of our process, and we're pleased our efforts are reflected in your experience. Welcome aboard!

May. 9th, 2024

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Esma Stefanovics

The process was very easy and the installation team was great.

1 year ago

Reply from Sunnova

Hi Esme, thank you for your message. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

May. 9th, 2024

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Alfredo Leon

Very professional and insightful. From the first step to up and running.

1 year ago

Reply from Sunnova

Hello Alfredo, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

May. 9th, 2024

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Michael MacCreery

Promptness and attention to detail. Installer was efficient and courteous.

1 year ago

Reply from Sunnova

Hello Michael, We are happy to hear our services have been nothing but satisfactory. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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Tom Mcg

The company is very easy to work with no pressure and excellent products

1 year ago

Reply from Sunnova

Hello Tom, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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Don Massey

Fast, professional staff. Love the solar panels and battery backup.

1 year ago

Reply from Sunnova

Hello Don, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 2nd, 2024

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Erica S Young

Sunnova has been amazing! Thanks for making the entire process easy for me

1 year ago

Reply from Sunnova

Hi Erica! Thank you for the positive feedback. We work hard to make sure you understand every part of our process. We're thrilled that your experience reflects our dedication. Welcome aboard!

Apr. 26th, 2024

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Jose Pernia

Good service, good customer service and follow up after every part completed

1 year ago

Reply from Sunnova

Hi Jose. Our goal is to provide world-class customer service, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Apr. 26th, 2024

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John Adams

Would like for the company to have done a better job of keeping me updated on the progress.

1 year ago

Reply from Sunnova

Thank you for reaching out to us, John. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. We apologize if it was not at the level it should be, however please know that we appreciate the submission of your review in order to better our customer service.

Apr. 26th, 2024

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Ken

Prep and install all in one day. Everything clean when they left

1 year ago

Reply from Sunnova

Hi Ken, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey, and we are so happy to hear your experience reflected what we strive for. Thank you for choosing Sunnova!

Apr. 1st, 2024

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frank ryan

Professional and friendly from start to finish. Extraordinarily helpful.

1 year ago

Reply from Sunnova

Hi Frank, thanks for the positive feedback. Know that we're here to support you every step of the way, and we are so happy to hear your experience reflects our goal is to provide world-class customer service.

Apr. 1st, 2024

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dpavo

No communication, had no idea what was going on. They never paid the company and didnt send us any paperwork about billing so I'm very unhappy.

1 year ago

Reply from Sunnova

Hi dpavo, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Mar. 30th, 2024

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jose passalacqua

Very good company with fast response with warranty and service

1 year ago

Reply from Sunnova

Hi jose passalacqua, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

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Jesse Marrero

The customer service and surveyors are very good at their jobs.

1 year ago

Reply from Sunnova

Hello, Jose. We appreciate your review and are happy to hear that you received excellent service and a positive experience.

Mar. 30th, 2024

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Vernon Forrest

Great company they really care about the service they give to their customers

1 year ago

Reply from Sunnova

Hello, Vernon. We value your positive feedback. We're dedicated to offering the finest customer service possible.

Mar. 30th, 2024

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Idelfonso Class

Great product and company, recommend to all my friends and family.

1 year ago

Reply from Sunnova

Hello, Idelfonso. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy to hear you have had a positive experience. Thank you for your recommendations. You may refer your friends and family through the portal for an incentive on behalf of Sunnova!

Mar. 30th, 2024

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yaakov miller

will my sales rep frank s., u wont be steered wrong. he will always try to help

1 year ago

Reply from Sunnova

Hello, Yaakov. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Frank S!

Mar. 30th, 2024

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Luis Colon

Excellent company. Great services and top of the line products.

1 year ago

Reply from Sunnova

Hi Luis we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

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ADRIAN DARRINGTON GRANT

I am very impressed with the service that the company offered.

1 year ago

Reply from Sunnova

Hello, Adrian. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best business, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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Otniel Ruiz Pierluissi

Excellent service overall. The solar sistems give overall confidence

1 year ago

Reply from Sunnova

Hello Otniel, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

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Carolyn Alston

For the most part, they kept me informed of each step which was great!!!

1 year ago

Reply from Sunnova

We value your view, Carolyn. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Mar. 30th, 2024

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Tomtom 24

Very good customer service very prompt. I am very happy with these guys.

1 year ago

Reply from Sunnova

Hello, Tom. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team!

Mar. 30th, 2024

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Tom&Tanya Cruz

We are happy to invest in solar power, which Sunnova definitely delivers!

1 year ago

Reply from Sunnova

Thank you, Tom&Tanya Cruz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Dave Banning

They did a very nice job they were polite they were always on time

1 year ago

Reply from Sunnova

Thank you, Dave Banning! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Miriam Ashby

Professional from start to finish. Installation efficient and as promised.

1 year ago

Reply from Sunnova

Greetings Miriam! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 26th, 2024

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Roderick Harper

Solar is a great investment and this company makes it easy to do.

1 year ago

Reply from Sunnova

Hello Roderick, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

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Steve Handy

Saving money and the climate at the same time. Easy choice!

1 year ago

Reply from Sunnova

We value your view, Steve. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Mar. 30th, 2024

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Luis Rodriguez

The best solar company, great services and the best programs

1 year ago

Reply from Sunnova

Hi, Luis Rodriguez. We appreciate your review and are happy to hear that you received excellent service and a positive experience.

Mar. 26th, 2024

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Angel Gutierrez

For the short of time I have been with company it been a good experience

1 year ago

Reply from Sunnova

Hi Angel, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 26th, 2024

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Wayne Bouchell

Fast installation, worked with us to get the system up and running.

1 year ago

Reply from Sunnova

We value your view, Wayne Bouchell. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Mar. 26th, 2024

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Annie Pickelsimer

I am extremely satisfied with Sunnova and have not made any complaints.

1 year ago

Reply from Sunnova

Hello, Annie. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best business, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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John Jayne

They know what there doing and don't stop till they get it wright.

1 year ago

Reply from Sunnova

Greetings John! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 26th, 2024

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Blanca

Excellent service and great product in quality and material.

1 year ago

Reply from Sunnova

Greetings Blanca! Thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Mar. 26th, 2024

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Claude Kirkpatrick

Great company to work with, respectful from start to finish, highly recommend.

1 year ago Edited June 5, 2024

Reply from Sunnova

Hi Claude, We value your positive feedback. We're dedicated to offering the finest customer service possible!

Mar. 30th, 2024

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Audra White

I like the look, but I was wishing the time from install to go on line was shorter.

1 year ago

Reply from Sunnova

Hi Audra, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Mar. 30th, 2024

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Jennifer Costa

Highly recommend! Easy installation process, great savings on our energy!

1 year ago

Reply from Sunnova

Jennifer Costa, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We worked hard to make the switch to solar seamlessly, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

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Noel Santiago

Great company, my service is working like advertised. Thank you!!!

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Noel. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 30th, 2024

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Cherry Llaguno

Satisfied with the customer service and helps my electric bill lower

1 year ago

Reply from Sunnova

Cherry Llaguno, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We are pleased to welcome you to the Sunnova family! We worked hard to make the switch to solar seamlessly, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

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Peter Hoffman

I worked with Tron, the local contractor for Sunnova. Great to work with.

1 year ago

Reply from Sunnova

Thank you for your positive feedback Peter Hoffman!

Mar. 22nd, 2024

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Bruce Walsh

Great customer service, and very knowledgeable about the solar industry.

1 year ago

Reply from Sunnova

Hello Bruce Walsh, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 22nd, 2024

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Marciano Ernesto Aviles Roig

Very helpful and in disposition to ex[lain every step of the process.

1 year ago

Reply from Sunnova

Hello Marciano Ernesto Aviles Roig, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 22nd, 2024

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Angela Zechinato

All of the installars were professional and anyone else I've dealt with.

1 year ago

Reply from Sunnova

Angela Zechinato , thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Lynn Smith

Steve was very patient and considerate about our wants and née.

1 year ago

Reply from Sunnova

Lynn Smith, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

Sunnova Reviews