Sunnova: Read 6,314 User Reviews From Real Homeowners

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Liza Sotchenko Parkville, MD

Have had this provider for a few years now. Would not recommend at all. They never responded back to any issues we had. We went almost a year with the panels not working. So not only were we paying a full electric bill but also for the panels. They DID NOT give a refund. They also randomly show up to do “maintenance” on them and leave within like five minutes so not sure what all they could do in such a short time but I guess that would explain why our panels never worked. And I say randomly because they did actually contacted us once to tell us they were coming and then the guy showed up two hours late after I had specifically took time out of my day to have him come out.

4 years ago

Reply from Sunnova

Hello Liza Sotchenko, Thanks for bringing this to our attention. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? We'll look into this right away. Thank you. *DG*

Sep. 7th, 2021

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Steve Byczko

Everything was completed as advertised, there were no surprises.

8 months ago

Reply from Sunnova

Hello Steve. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

May. 16th, 2025

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Verified Customer

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Marvin

Good customer service, always willing to answer questions.

4 years ago

Reply from Sunnova

Thank you for the kind words, Marvin. Welcome to the Sunnova family! ^JD

Jan. 12th, 2022

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Verified Customer

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Kathleen Schlenz Wakefield, RI

Communication; transparency; professionalism

4 years ago

Reply from Sunnova

Thank you for the kind words, Kathleen. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Linda Thompson Mystic, CT

Very easy to work with and knowledgeable about solar power.

4 years ago

Reply from Sunnova

Thank you for the kind words, Linda. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Suzanne Spahr Menifee, CA

There was no fuss no muss. It was so easy

4 years ago

Reply from Sunnova

Thank you for the kind words, Suzanne. Welcome to the Sunnova Family! ^JD

Nov. 8th, 2021

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Verified Customer

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John MacVeigh Pittsfield, MA

Very professional and knowledgeable people

4 years ago

Reply from Sunnova

Thank you for your note, John. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *DG*

Aug. 10th, 2021

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Verified Customer

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Alan Abend Canton, MA

good customer service when contacting them

4 years ago

Reply from Sunnova

Hi Alan! We aim to provide the best customer experience. Thank you for your positive feedback!

Aug. 9th, 2021

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Verified Customer

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Ramon Gonell

Good customer service, and fast response in a case.

4 years ago

Reply from Sunnova

Hello Ramon, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DG*

Aug. 9th, 2021

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Verified Customer

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Colleen M Bulatao Moreno Valley, CA

It is easy to pay each month with auto draft

4 years ago

Reply from Sunnova

Thank you for the note, Collen. Welcome to the Sunnova family! ^vb

Aug. 3rd, 2021

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Verified Customer

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Diana Avery Upper Marlboro, MD

Friendly, knowledgeable about the product and service.

4 years ago

Reply from Sunnova

Thank you for the note, Diana. Welcome to the Sunnova family! ^vb

Aug. 3rd, 2021

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Verified Customer

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Tara South Dennis, MA

Outstanding and professional . Never had any problems.

4 years ago

Reply from Sunnova

Tara, thank you for the kind words. We are excited that you’re happy with your new solar system! ^vb

Aug. 3rd, 2021

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Verified Customer

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Danny Trout Bakersfield, CA

They provide a great service and are economical

4 years ago

Reply from Sunnova

Thank you for the kind words, Danny Trout. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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Luis curet Davenport, FL

Best company costumer service excellent

4 years ago

Reply from Sunnova

Thank you for the kind words, Luis. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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Roberto Lopez

Good communication and service. Quality of products is A+.

4 years ago

Reply from Sunnova

Thank you for the kind words, Roberto. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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Don Gay Mechanicsburg, PA

Easy to work with. No issues with service or reliability.

4 years ago

Reply from Sunnova

Thank you for the note, Don. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

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Verified Customer

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John DeGroff Shelton, CT

Easy/nice to deal with. All around, great service!

4 years ago

Reply from Sunnova

Hello John, We appreciate the positive feedback! ^VB

Jun. 29th, 2021

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Verified Customer

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Linda Romig Beaver Springs, PA

They were very helpful, friendly and efficient

4 years ago

Reply from Sunnova

Hello Linda, We appreciate the positive feedback! ^VB

Jun. 29th, 2021

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Verified Customer

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Ryan keenan National Park, NJ

Easy, reliable, friendly service, no issues

4 years ago

Reply from Sunnova

Hello Ryan, We appreciate the positive feedback ! ^VB

Jun. 29th, 2021

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Verified Customer

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Joseph Neri Bakersfield, CA

Great service. Excellent customer service

4 years ago

Reply from Sunnova

Thank you for the review. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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debra m perez Bridgeport, CT

electric bills are down and I don't have to do anything.

4 years ago

Reply from Sunnova

Thank you for the note, Debra. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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JOHN W DUNN Glassboro, NJ

never had any problems with them and always recieved answers anytime i call

4 years ago

Reply from Sunnova

Thank you for the kind words, John. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Nancy Williams Lewistown, PA

Easy to work with, no problems, excellent customer service

4 years ago

Reply from Sunnova

Thank you for the kind words, Nancy. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Jim Sokolowski Southington, CT

they have been very up front and helpful

4 years ago

Reply from Sunnova

Thank you for the kind words, Jim. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Juanita magana Round Rock, TX

Gave us credit for power the panels fell short.

4 years ago

Reply from Sunnova

Thank you for the note, Juanita. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Mary Lawrence Wethersfield, CT

Reliable service, easy to do business with

4 years ago

Reply from Sunnova

Thank you for the note, Mary. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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William Shabarekh West Hartford, CT

Very efficient in setting up installation of panels

4 years ago

Reply from Sunnova

Thank you for the kind words, William. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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B. Fehl Oak Bluffs, MA

They’ve saved us a lot of money already.

4 years ago

Reply from Sunnova

Hello Fehl , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^vb

May. 24th, 2021

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Verified Customer

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Carlos Flores Caguas, PR

Reliability of products and service to clients

4 years ago

Reply from Sunnova

Carlos, thank you for the kind words. We are excited that you’re happy with your new solar system!^vb

May. 24th, 2021

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Verified Customer

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Arthur Pandell Pittsfield, MA

You get good information on how the system is doing monthly

4 years ago

Reply from Sunnova

Hi Arthur, thank you for the 5-star rating! Welcome to the Sunnova Family!**MV

May. 18th, 2021

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Verified Customer

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joseph L campo

work done quickly and have saved money every month

4 years ago

Reply from Sunnova

Thank you for the note, Joseph. Welcome to the Sunnova Family. ^JD

May. 17th, 2021

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Verified Customer

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edith altvater Kent, CT

stayed in contact through installation and after

4 years ago

Reply from Sunnova

Thank you for the kind words, Edith. Welcome to the Sunnova Family! ^JD

May. 17th, 2021

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Verified Customer

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Joe Brenner Hatboro, PA

no problems. easy to work with. pleasant on the phone.

4 years ago

Reply from Sunnova

Thank you for the kind words, Joe. Welcome to the Sunnova Family. ^JD

May. 17th, 2021

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Verified Customer

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Catherine Powell Brick, NJ

Ease and efficiency of billing. No issues with panels.

4 years ago

Reply from Sunnova

Catherine, thank you for the kind words. We are excited that you're happy with your new solar system! ^ JD

Apr. 5th, 2021

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Verified Customer

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Don Uncasville, CT

Produces the energy they said at a fair price

4 years ago

Reply from Sunnova

Thank you for the note, Don. Welcome to the Sunnova family! ^JD

Mar. 25th, 2021

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Verified Customer

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Julie Borgmann

Great communication and service delivered as promised.

5 years ago

Reply from Sunnova

Thank you for the note, @Julie Borgmann. Welcome to the Sunnova family!**MV

Dec. 17th, 2020

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Verified Customer

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Mukesh J Patel

I was promised by your installer ABP to install Bird Gaurd around solar panel is not installed yet, I tried to contact several times but no reponse.

5 years ago

Reply from Sunnova

Hello Mukesh. thank you for reaching out . One of our agents will reach out to you shortly to help assist you with this issue. Thank you. ^JD

Dec. 2nd, 2020

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Verified Customer

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jim ogilvie Sewell, NJ

they were always there ready to answer any and all questions.

5 years ago

Reply from Sunnova

Good afternoon Jim, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Sep. 8th, 2020

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Verified Customer

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Larry Shaffer Las Vegas, NV

Sun nova has lived up to the salesman guarantee.

5 years ago

Reply from Sunnova

Thank you for your note, Larry. Welcome to the Sunnova family!^JD

Jun. 16th, 2020

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Verified Customer

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Alfonso Legaspi Waipahu, HI

good service and promptness in delivery of goods and services

5 years ago

Reply from Sunnova

Mr. Legaspi, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

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Verified Customer

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Barbara Dearth Orleans, MA

Start to finish awesome care of customer

5 years ago

Reply from Sunnova

Good morning Barbara, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Ronald Duarte New Bedford, MA

Simply save me money and excellent service.

5 years ago

Reply from Sunnova

Good morning Ronald, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Bob Seier Laurys Station, PA

First rate from job conception through construction.

5 years ago

Reply from Sunnova

Good morning Bob, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Tommy Riverside, CA

They always keep me updated on my account

5 years ago

Reply from Sunnova

Good morning Tommy, Thank you for your positive feedback sand welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Nelson Mohr Bakersfield, CA

Honest service at a fair price. Peace of mind.

5 years ago

Reply from Sunnova

Good morning Nelson, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Lee Ann Spence

Excellent performance and customer service.

5 years ago

Reply from Sunnova

Good morning Lee Ann Spence, thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 18th, 2020

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Verified Customer

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Gary Zellers

Everything was done on time and it was a very neat job.

5 years ago

Reply from Sunnova

Good morning Gary Zellers, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 18th, 2020

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Verified Customer

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Valerie Diehl Shiloh, PA

Very professional workers and staff, timely install

5 years ago

Reply from Sunnova

Thank you, Valerie Diehl! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family!^OA

May. 1st, 2020

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Verified Customer

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Jose Carlos Houston, TX

because is very good service and take care on all system

5 years ago

Reply from Sunnova

Good morning Jose Carlos, Thank you for your 5 star review and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Kaen Fort Worth, TX

Diligent workers and kind, courteous sales staff.

5 years ago

Reply from Sunnova

Good morning Kaen, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

Sunnova Reviews