Sunnova: Read 5,942 User Reviews From Real Homeowners

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Sunnova Customer 3987

Terrible. Very disorganized. Poor communication and follow-through. Most team members seem to care about helping, but the organization’s behaviors/actions come across as apathetic. No replies at times. Process, troubleshooting and activation only moved forward due to homeowner being proactive. Value of this purchase and service are still to-be-determined (not enough usage time).

1 year ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. If you have any questions or concerns, please contact us at customerservice@sunnova.com. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Sep. 27th, 2023

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Luis Reynaldo De Jesus Matos

It has different types of products to acquire the requested equipment. Also the kindness and disposition of its employees.

1 year ago Edited September 27, 2023

Reply from Sunnova

Thanks for reaching out to us, Luis. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 27th, 2023

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Ellen Villani Greenfield, MA

We're glad we chose Sunova and have no regrets. We are curious as to when we'll receive our referral check. We have signed the tax doc already.

1 year ago

Reply from Sunnova

Thank you, Ellen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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rosemarie paciullo Whiting, NJ

From my first meeting to discuss the possibility of solar to installation and present, the people and all the processes went without a bump.

1 year ago

Reply from Sunnova

Thank you, rosemarie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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normapoo58 San Bernardino, CA

There’s really not much that I don’t like whenever I call they take care of whatever I have to ask or whatever I need

1 year ago

Reply from Sunnova

Thank you, normapoo58! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Noel Galarza

Sunnova not only give you a load also you recive Peace in you mind. After the system was installed they’re there to answer any questions

1 year ago

Reply from Sunnova

Thank you, Noel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Michael Virgil Moreno Valley, CA

Sandy A is very knowledgeable and thorough, He made me believe in the product. I am 100 percent satisfied. Thank you guys!

1 year ago

Reply from Sunnova

Thank you, Michael! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Stephan Andreozzi

Customer representatives are very helpful system components are high quality and installation crews are skilled and thorough

1 year ago

Reply from Sunnova

Thank you, Stephan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Vincent Romano Montclair, NJ

I SORT OF HAD SOME DOUBTS ABOUT THE WHOLE SYSTEM, HOWEVER I DECIDED TO GO WITH IT, IT TURNED OUT MUCH BETTER THEN I THOUGHT AND I ALSO GOT A NEW ROOF

1 year ago

Reply from Sunnova

Thank you, Vincent! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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DH Wildwood, NJ

Company has professional staff who explain details from start to finish. I’m very happy with my panels, as they save us money.

1 year ago

Reply from Sunnova

Thank you, DH! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Terry Beaver Lewisburg, PA

Sunnova installed my solar system. It was done quickly and professionally. They are in regular contact, sending informative emails and updates.

1 year ago

Reply from Sunnova

Thank you, Terry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Maria Melendez

Good customer service never has any problem wit Sunnova, installation very good very fast.and pay bill online is so easy

1 year ago Edited September 26, 2023

Reply from Sunnova

Thank you, Maria! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Jody Graves

Ease Honest Patient Prompt Human answers phone and actually returns calls w answers ! And super professional and super kind Unheard of now days

1 year ago

Reply from Sunnova

Thank you, Jody! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Elizabeth Perez

Everyone have been very nice and expanded everything and mad me understand and comfortable in my decision to use you guys

1 year ago

Reply from Sunnova

Thank you, Elizabeth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Juan Ortiz

Excellent service, I have never had any problems with the equipment. During hurricane season the equipment has withstood the strong winds.

1 year ago Edited August 16, 2024

Reply from Sunnova

Hello Juan. We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 19th, 2024

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Angel Gonzalez

Sunnova is a exelent company they have done a exelent work and they use a class A material on my home thank you foe youre service

1 year ago

Reply from Sunnova

Thank you, Angel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Christopher Queen, EON Window and Roof

super happy with everything that's happened with the company, and for me that's astounding! overproducing and the weather has been crappy!

1 year ago Edited March 21, 2024

Reply from Sunnova

Thank you, Christopher! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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William Pinto Philadelphia, PA

Fast talking SALESMAN got us , told us this n that, never said nothing about backup battery, we got $300 electric bills this summer, solar bunch of BS, would not recommend, to late for yous got us

1 year ago

Reply from Sunnova

Hi Wiliam, We genuinely appreciate your feedback, as it helps us identify areas where we can improve.

Sep. 25th, 2023

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Gabriel Melendez Washington, DC

The technicians that arrived where very professional and completed the work. The one thing I dislike was the scheduling and waiting times

1 year ago

Reply from Sunnova

Hi Gabriel Melendez , Thanks for your feedback; it's invaluable to us in improving our services. We apologize for any inconvenience caused. We appreciate your understanding and are eager to help ensure you have a positive experience with us.

Sep. 21st, 2023

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Raymond Medellin

This company is doesn't try to fix issues with their installation or repairs in a timely manor. We have been with them maybe a year and we had component issues and they to about 5 months to fix the issue. So our electric bill was higher than it has ever been and that is compared to the time before we went solar. I wouldn't recommend solar to anyone. To many issues and when they finally get to you their instalation techs leave a mess for the home owners to clean up.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention, Raymond. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 21st, 2023

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Matt W Attleboro, MA

I had a good experience with Sunnova. The entire process was easy and everyone I dealt with over the phone or in person were friendly and helpful.

1 year ago

Reply from Sunnova

Thank you, Matt W, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Sep. 20th, 2023

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Richard Veliky Philipsburg, PA

These guys came in and fixed my system after Home Solar went chapter 11. I don't know how they found me but glad they dis.

1 year ago

Reply from Sunnova

Hello Richard Veliky, and thank you for the 5 star review! We are glad our team managed to assist you with your system. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for.

Sep. 19th, 2023

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amy chan Milton, MA

I very like an employee call Luis S, he was very helpful and professional. I think the customer service agent need to progress on their customer service skills .

1 year ago

Reply from Sunnova

Hello Amy Chan and thank you for the feedback. We're happy to hear your experience with Luis and we will work to better the customer service with the agents! We appreciate your feedback!

Sep. 19th, 2023

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David Jones Susquehanna, PA

After 6 months of broken promises and warranty avoiding, tactics, Sunnova, sent two service workers to my home to work on the faulty, dangerous and fire starting, snapRS’s with no steel roof, training! This horrible company and my solar panel system, suck so bad, I will do everything in my power to join the class action lawsuit against GENERAC and it’s affiliates that scammed me into this very costly, broken contract, inefficient, bankrupt company, scam. Go to hell.

1 year ago

Reply from Sunnova

Hello David Jones, We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Thank you.

Sep. 19th, 2023

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Carlton Miller Philadelphia, PA

Sunnova employees who came to our house did a great job of making some repairs to our solar panels. They were also very courteous and efficient!

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Carlton Miller! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 19th, 2023

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Ruthie Martinez

No problem at all with the company. When we call about a situation with the system it was resolved very well. Excellent services!

1 year ago Edited March 29, 2024

Reply from Sunnova

Thank you for the positive feedback and the 5 star review Ruthie Martinez! We are glad you love not one, but two of your solar systems! Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 19th, 2023

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Kelsey B San Diego, CA

Can’t get a straight response and customer service appears to be handled by people who are uninformed and sometimes unsure if they understand me. They work with contractors that they don’t hold accountable and leads to drawn out process. When trying to get clarification on why production is low or how to improve Sunnova points the finger at contractors and vice Versa.

1 year ago

Reply from Sunnova

Thank you for taking the time to provide us this feedback Kelsey B. We apologize for the experience you had and would like to help you answer any questions or concerns. Please send us an email to CustomerService@Sunnova.com.

Sep. 19th, 2023

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Rita E Hernández Keleher

Ease of use, service. The Power Solar Company is the Sunnova rep that we use and we couldn't be happier with them and their service.

1 year ago

Reply from Sunnova

Hi Rita! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Walker

The time it took to installed the unit and for people who didn't have a computer have problem receiving a paper contract

1 year ago

Reply from Sunnova

Hi Walker! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 15th, 2023

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Amarilys Padilla

Sistema de útil, fácil de comprender su manejo. Muy eficiente y necesario. Ayuda en el consumo de energía, y en la calidad de vida.

1 year ago Edited July 30, 2024

Reply from Sunnova

¡Gracias Amarylis! Agradecemos su reseña. Valoramos a nuestros clientes y apreciamos el tiempo que se tomó para compartir su experiencia.

Jul. 31st, 2024

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blindpandora

Excellent service, very reliable and knowledgeable, best decision if you want to go solar or back up energy on your home

1 year ago Edited January 1, 2024

Reply from Sunnova

Thank you, BlindPandora! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Vanessa García

I love the system, it has worked great in my house. No regrets going with this company. Have stable power when grid outages come.

1 year ago Edited March 21, 2024

Reply from Sunnova

Hello Vanessa Garcia, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 21st, 2024

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William Aponte

Everything normal so far, I think the product used is a good quality and the power solar who installed the product is a good company.

1 year ago Edited September 15, 2023

Reply from Sunnova

Thank you, William! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Graciela Rivera Winter Haven, FL

A like everything about Sunnova has a good customer service Luisa C always answer my questions she's very nice a 10 plus.

1 year ago Edited September 15, 2023

Reply from Sunnova

Thank you, Graciela, for taking the time to write us a kind review. Glad to hear that Luisa delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 15th, 2023

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Johnny Williams Wilkes-Barre, PA

Very good communication but the process took a little longer than I expected and the installation team was a bit sloppy. Other than that everything else was great 👍👍

1 year ago

Reply from Sunnova

Hi Johny! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Anthony Madera

I love the hassle free system and ease of use. I've had the pleasure of contacting Sunnova and have had my answers quickly.

1 year ago Edited December 22, 2023

Reply from Sunnova

Thanks for reaching out to us, Anthony Madera. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 27th, 2023

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Patricia Smith Myerstown, PA

This company is honest. Did the installation effectively and the service has definitely cut our electic bill by hundreds of dollars

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Patricia! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 14th, 2023

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Patrick Dale San Diego, CA

Showed up early, got me all squared away. I just wish the manufacturer didn’t take 1 month during peak summer to send me the new inverter.

1 year ago

Reply from Sunnova

Hi Patrick! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 14th, 2023

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Timothy Santos Fresno, CA

I like the communication throughout the process. They kept me informed and when I had questions the answered me back right away.

1 year ago

Reply from Sunnova

Hello Timothy, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Sep. 14th, 2023

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BearsMJY Philadelphia, PA

Great customer service and sales process. They were communicative through the whole process and followed up to ensure I knew what each next step was.

1 year ago

Reply from Sunnova

Thank you, BearsMJY! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Omar Sostre

Customer -Oriented Service, They always find ways to make things happen. Super easy to get Service. Fast,Reliable and Friendly.

1 year ago

Reply from Sunnova

Hello Omar, We appreciate your kind words! Our customer-oriented approach is key, and we're always committed to finding solutions. We're delighted that accessing our service is easy and that you find us fast, reliable, and friendly. If you ever need assistance again in the future, please don't hesitate to reach out. Your satisfaction is our priority. Thank you for choosing us!

Sep. 14th, 2023

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T Bunker Las Vegas, NV

Great company when you want solar!! Have taken the time to answer all my questions and I don’t have any subs to deal with ! Jake is great!!

1 year ago

Reply from Sunnova

Hi T Bunker, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 12th, 2023

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Rajeev Khanolkar Morrisville, NC

We are very happy with the Solar Panels installed at our home. It is amazing to see that we are able to charge our EV and it costs us nothing.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Rajeev! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 15th, 2023

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Dana Grigore Cherry Hill, NJ

From the beginning to the end, everyone who worked on my system were very responsive and the installation/permits went very smooth. Thank you

1 year ago

Reply from Sunnova

Hello, Dana Grigore. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 14th, 2023

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Wes Hogsett Manito, IL

The 3 techs were professional and polite. It took 3 1/2 months to get someone to my house to service my solar system. It worked correctly for 3 days after they left but began having the same problem as before

1 year ago

Reply from Sunnova

Hello, Wes Hogsett. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 12th, 2023

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Carl Flanders Cassville, NJ

I like how fast they responded when we smelled smoke at fuse box . when installed wire shorted out box and I call and they came right away and replace the Fuse box

1 year ago

Reply from Sunnova

Hello, Carl Flanders. We take your concerns seriously and are dedicated to giving you the best customer service we can.

Sep. 12th, 2023

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Janice Vasilik Slatedale, PA

We love this company. The salesmen are super friendly and know what there talking about. They explained all that is involved with solar energy.

1 year ago

Reply from Sunnova

Hello, Janice Vasilik. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 12th, 2023

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Wadner Molina

1 year ago

Reply from Sunnova

Thank you, Wadner Molina! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *CP

Jun. 7th, 2023

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stephanie taylor

Very good sales representative and excellent installation crew very courteous and left no debris on site. System doing great so far.

1 year ago

Reply from Sunnova

Hi Stephanie Taylor, We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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James Crawford

Poor customer service. Waited for an appointment for 6 weeks to have the technician arrive nearly 2 hours early, didn’t call, and left without doing any work. Extremely poor response regarding rescheduling—another 9 days later. Tech that came was fine but did not reset serial number for new inverter to connect for service. I had to figure that on my own.

1 year ago

Reply from Sunnova

Hello, James Crawford. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

Sunnova Reviews