Sunnova: Read 6,313 User Reviews From Real Homeowners

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michele Las Vegas, NV

The solar is great however the customer service is the worse I have ever been associated with. I have had solar for over a year now and customer service still can not get the name on the account correct. The customer service agents are very nice however every time you call they need to open a new case. I also had a credit they billed me twice I had to prove with bank statements that they over charged me. I received a credit the next month the balance of the credit was gone. Now I'm back on the phone with them getting it corrected again.

9 years ago

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Roderick Carson, CA

Customer service? They don't know the meaning of that. When you call and request a call back, they call and disconnect when you answer and this can go on for sometime. My system has been running for a month with PTO and another month without and I still can't monitor the system online. I have called many, many, many times to get this resolved and it's always the same response, The IT Dept is working on it! They must be pre-school kids. This is not a good start!!

10 years ago

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fcbbob North Las Vegas, NV

Very poor customer service. Was told 60 days for install. It took 9 months.They claim to monitor the system. System has been installed 2 months. System has not produced the power they said it would. Has been down 3 weeks so far. They claim to monitor system but yet I had to call them to let them know it was not working. The first time it was down two weeks. This time it has been down one week with no response. Run far away from this company.

10 years ago

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Eva Siregar

I need to acknowledge Makayla & Hayden for their help walking us thru the process. Thank you guys for answering our questions and explaining to us the details.

1 year ago

Reply from Sunnova

Thank you, Eva! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

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SkeetMARINE RAH

I have to say Sunnova makes the transition and conversion to solar energy an easy and comfortable experience, especially with their very understanding sales representatives.

1 year ago

Reply from Sunnova

Hi SkeetMARINE RAH! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 1st, 2024

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Glorymar Sanchez Velazquez

They were very detailed while explaining the process of installation and how everything would run after the instalation was completed. Overall excellent customer service.

1 year ago

Reply from Sunnova

Hello, Glorymar. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best business, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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Bruno Fernandez

The company was very helpful since the beginning of my system project, since them I've been helped whenever I need help with,and they are very ease to deal with.

1 year ago

Reply from Sunnova

We appreciate your review, Bruno We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Mar. 30th, 2024

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René Santiago

Excellent service, they treated me with respect and were very knowledgeable with the system and services. They gave me confidence on their service and product

1 year ago

Reply from Sunnova

Thank you, Rene Santiago! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Nelson Ruiz

I received quality attention and exceptional service when dealing with the sales team and field technicians. I’m very satisfied with the service I’ve received so far!

1 year ago

Reply from Sunnova

Thank you, Nelson Ruiz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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william will

Good and exelent services. I recommend to my family and friend, I thinking to upgrade my system. I’m waiting for future- need the best system of world

1 year ago

Reply from Sunnova

Thank you, william! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Joseph C Kessler

We love our Sunnova solar system and saving money on our electric bill. If I had a choice about getting solar again I would certainly get Sunnova solar again.

1 year ago Edited March 22, 2024

Reply from Sunnova

Joseph C Kessler thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Tom Welch Wareham, MA

Great company when you decide to get things done but your communicating way too much with me trying to sell me batteries stop the calls emails and texts please and thank you have a great day and Merry Christmas God bless

1 year ago

Reply from Sunnova

Hi Tom Welch, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 18th, 2023

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R Thomas

We like the system and service. The only question we have is that the solar panels seem to be changing colors ( discolored)and will that effect their efficiency ?

1 year ago Edited March 22, 2024

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 15th, 2023

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Alton Forthe

We are now during the hot months really seeing the benefits of the system. Had one issue with reporting and they were a little hard to prove we had an issue but once they understood they took care of it quickly. Thank you!

2 years ago Edited June 5, 2024

Reply from Sunnova

Hi Alton, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 6th, 2024

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Scott Davis

Company offers incredible solutions that paved the way to get solar. Price point was great on a per month basis and the roof replace program was WELL worth it.

2 years ago

Reply from Sunnova

Hello Scott Davis, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 26th, 2023

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Rishard Krehe Orlando, FL

Excellent product knowledge and very good customer service, staff is always available to help and answer any questions you may have, will definitely do business in the future. Recommend

4 years ago

Reply from Sunnova

Thank you, Rishard Krehe! W e are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback . *DG*

Sep. 7th, 2021

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Liza Sotchenko Parkville, MD

Have had this provider for a few years now. Would not recommend at all. They never responded back to any issues we had. We went almost a year with the panels not working. So not only were we paying a full electric bill but also for the panels. They DID NOT give a refund. They also randomly show up to do “maintenance” on them and leave within like five minutes so not sure what all they could do in such a short time but I guess that would explain why our panels never worked. And I say randomly because they did actually contacted us once to tell us they were coming and then the guy showed up two hours late after I had specifically took time out of my day to have him come out.

4 years ago

Reply from Sunnova

Hello Liza Sotchenko, Thanks for bringing this to our attention. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? We'll look into this right away. Thank you. *DG*

Sep. 7th, 2021

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Steve Byczko

Everything was completed as advertised, there were no surprises.

6 months ago

Reply from Sunnova

Hello Steve. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

May. 16th, 2025

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Liliana Arrington

Great investment and great customer service. Never had any issues

7 months ago

Reply from Sunnova

Hello Liliana. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Apr. 30th, 2025

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Linda Jorgensen

Not much direct connection with Sunnova, but good through One World Energy.

7 months ago

Reply from Sunnova

Hello Linda. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We look forward to helping you!

Apr. 24th, 2025

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Vijay Krishna

Good communication through the process, transparent with pricing and responsive

7 months ago

Reply from Sunnova

Greetings Vijay and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Apr. 24th, 2025

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Sharon Maxwell

Everything seems to be running fine. I have no complaints. Thank you.

7 months ago

Reply from Sunnova

Hi Sharon Mawell! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Apr. 14th, 2025

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Craig Barrow

Well we got scammed. Nothing that was said to us is even remotely true. Want this shit off my house. Want to cancel my contact because this is ridiculous.

8 months ago

Reply from Sunnova

Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at?

Mar. 26th, 2025

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Sheila Bookwalter

Quiet, fast, no noise installing I like that they come and check the equipment

8 months ago

Reply from Sunnova

Thank you, Sheila Bookwalter! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 19th, 2025

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Todd Friesz

quick and easy came out in one week and replaced a faulty inverter, thank you!

8 months ago

Reply from Sunnova

Hello Todd. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Mar. 11th, 2025

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Verified Customer

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Marvin

Good customer service, always willing to answer questions.

3 years ago

Reply from Sunnova

Thank you for the kind words, Marvin. Welcome to the Sunnova family! ^JD

Jan. 12th, 2022

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Verified Customer

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Kathleen Schlenz Wakefield, RI

Communication; transparency; professionalism

4 years ago

Reply from Sunnova

Thank you for the kind words, Kathleen. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Linda Thompson Mystic, CT

Very easy to work with and knowledgeable about solar power.

4 years ago

Reply from Sunnova

Thank you for the kind words, Linda. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Suzanne Spahr Menifee, CA

There was no fuss no muss. It was so easy

4 years ago

Reply from Sunnova

Thank you for the kind words, Suzanne. Welcome to the Sunnova Family! ^JD

Nov. 8th, 2021

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Verified Customer

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John MacVeigh Pittsfield, MA

Very professional and knowledgeable people

4 years ago

Reply from Sunnova

Thank you for your note, John. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *DG*

Aug. 10th, 2021

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Verified Customer

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Alan Abend Canton, MA

good customer service when contacting them

4 years ago

Reply from Sunnova

Hi Alan! We aim to provide the best customer experience. Thank you for your positive feedback!

Aug. 9th, 2021

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Verified Customer

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Ramon Gonell

Good customer service, and fast response in a case.

4 years ago

Reply from Sunnova

Hello Ramon, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DG*

Aug. 9th, 2021

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Verified Customer

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Colleen M Bulatao Moreno Valley, CA

It is easy to pay each month with auto draft

4 years ago

Reply from Sunnova

Thank you for the note, Collen. Welcome to the Sunnova family! ^vb

Aug. 3rd, 2021

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Verified Customer

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Diana Avery Upper Marlboro, MD

Friendly, knowledgeable about the product and service.

4 years ago

Reply from Sunnova

Thank you for the note, Diana. Welcome to the Sunnova family! ^vb

Aug. 3rd, 2021

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Verified Customer

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Tara South Dennis, MA

Outstanding and professional . Never had any problems.

4 years ago

Reply from Sunnova

Tara, thank you for the kind words. We are excited that you’re happy with your new solar system! ^vb

Aug. 3rd, 2021

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Verified Customer

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Danny Trout Bakersfield, CA

They provide a great service and are economical

4 years ago

Reply from Sunnova

Thank you for the kind words, Danny Trout. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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Luis curet Davenport, FL

Best company costumer service excellent

4 years ago

Reply from Sunnova

Thank you for the kind words, Luis. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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Roberto Lopez

Good communication and service. Quality of products is A+.

4 years ago

Reply from Sunnova

Thank you for the kind words, Roberto. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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Don Gay Mechanicsburg, PA

Easy to work with. No issues with service or reliability.

4 years ago

Reply from Sunnova

Thank you for the note, Don. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

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Verified Customer

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John DeGroff Shelton, CT

Easy/nice to deal with. All around, great service!

4 years ago

Reply from Sunnova

Hello John, We appreciate the positive feedback! ^VB

Jun. 29th, 2021

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Verified Customer

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Linda Romig Beaver Springs, PA

They were very helpful, friendly and efficient

4 years ago

Reply from Sunnova

Hello Linda, We appreciate the positive feedback! ^VB

Jun. 29th, 2021

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Verified Customer

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Ryan keenan National Park, NJ

Easy, reliable, friendly service, no issues

4 years ago

Reply from Sunnova

Hello Ryan, We appreciate the positive feedback ! ^VB

Jun. 29th, 2021

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Verified Customer

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Joseph Neri Bakersfield, CA

Great service. Excellent customer service

4 years ago

Reply from Sunnova

Thank you for the review. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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debra m perez Bridgeport, CT

electric bills are down and I don't have to do anything.

4 years ago

Reply from Sunnova

Thank you for the note, Debra. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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JOHN W DUNN Glassboro, NJ

never had any problems with them and always recieved answers anytime i call

4 years ago

Reply from Sunnova

Thank you for the kind words, John. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Nancy Williams Lewistown, PA

Easy to work with, no problems, excellent customer service

4 years ago

Reply from Sunnova

Thank you for the kind words, Nancy. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Jim Sokolowski Southington, CT

they have been very up front and helpful

4 years ago

Reply from Sunnova

Thank you for the kind words, Jim. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Juanita magana Round Rock, TX

Gave us credit for power the panels fell short.

4 years ago

Reply from Sunnova

Thank you for the note, Juanita. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Mary Lawrence Wethersfield, CT

Reliable service, easy to do business with

4 years ago

Reply from Sunnova

Thank you for the note, Mary. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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Verified Customer

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William Shabarekh West Hartford, CT

Very efficient in setting up installation of panels

4 years ago

Reply from Sunnova

Thank you for the kind words, William. Welcome to the Sunnova family! ^JD

Jun. 22nd, 2021

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