Sunnova: Read 5,942 User Reviews From Real Homeowners

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Verified Customer

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Tawanna Hinton

They completed the job in a timely manner and our Pepco bill has decreased.

5 years ago

Reply from Sunnova

Hello Tawanna, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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manny rifon Lodi, NJ

unable to contact antone by phone waited over 1 hour 3 days in a row left call back number never rec'd cal backl

5 years ago

Reply from Sunnova

Hello Manny, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system ID or contact number. We will escalate your concern to the appropriate department to contact you^MO

Oct. 21st, 2019

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Verified Customer

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Richard Martinez Fresno, CA

they were very helpful, professional,and protective of your information.

5 years ago

Reply from Sunnova

Hello Richard, thank you for your positive feedback and welcome to the Sunnova Family! ^MO

Oct. 21st, 2019

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Verified Customer

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Aileen Smith

Very efficent , however communication from the installation department could be better.

5 years ago

Reply from Sunnova

Good Morning Aileen, Thank you for your feedback. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family! ^MP

Oct. 14th, 2019

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Verified Customer

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Bevis v Do

The best company very good people very niceThey are at service where ,

5 years ago

Reply from Sunnova

Good Morning Bevis, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

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Verified Customer

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Linh Le San Jose, CA

Good service and good product . When I need they can sevice right away

5 years ago

Reply from Sunnova

Good Morning Linh Le, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 8th, 2019

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Verified Customer

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Aisya

Amazing. I'm saving over $250 a month. I highly recommend this company.

5 years ago

Reply from Sunnova

Thank You Aisya! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Helen Atanasio

Totally screwed up my billing and how I purchased the system - did not lease it!! Very frustrating!!

5 years ago

Reply from Sunnova

Hello Helen Atanasio, thanks for bringing this to our attention. We are sorry to hear about your experience with your billing. Could you please send us a private message with your contact number or system ID. We'll escalate your note to the appropriate department.^OA

Oct. 1st, 2019

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Verified Customer

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Julio Polonia

Great Customer Service, they kept me up to date on all the process

5 years ago

Reply from Sunnova

Thank You Julio Polonia! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Ellen Rome, NY

They have answered any questions or concerns when we have contacted them.

5 years ago

Reply from Sunnova

Thank You Ellen ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 17th, 2019

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Jiao Turnage

You did Great job. Very trust and professional company. I don't have to worry anything .

4 months ago

Reply from Sunnova

Hello Jiao, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jul. 10th, 2024

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Tammy Bitting

Saving money is a big deal and Sunnova followed through on their promise to lower my bill

4 months ago

Reply from Sunnova

Hello Tammy. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jul. 2nd, 2024

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Sue-Lynn King-Lopez

I enjoy the service provided. Customer service is easy to reach and very friendly

4 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 13th, 2024

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Angel luis Vega

It’s really good and useful, my life quality have improved a lot since I got a solar system.

4 months ago

Reply from Sunnova

Greetings Angel. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

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Al Banks

I couldn't answer a lot of questions correctly because I haven't had the system long enough.

5 months ago

Reply from Sunnova

Hello! Thank you for the 5-star rating. We are pleased to have you as part of our Sunnova family!

Jun. 6th, 2024

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Arily Nieves

Great sales reps and customer service professionals. Everyone was helpful and knowledgeable.

5 months ago

Reply from Sunnova

Thank you, Arily! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Kimberly Cochran

Very pleased and satisfied with the customer service I've received! Highly recommend.

5 months ago

Reply from Sunnova

Hello Kimberly. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jun. 25th, 2024

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James Dang HI

Sent from Generac company to come and troubleshoot and fix my system. Works for a week or so then my whole system doesn’t produce any energy from the panels. Texted the service tech and don’t get a respond from the visit. Will have to escalate back to Generac. My system was working 60% now 0 %. Stay away from these guys.

8 months ago

Reply from Sunnova

Hi James Dang, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Feb. 9th, 2024

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Janet McNeal Escondido, CA

Our solar panels are truly helping us to save energy, as well as money on our monthly electric bill.

8 months ago

Reply from Sunnova

Hello Janet McNeal, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 6th, 2024

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William Laffoon

They provided a good system, but their installation crew lied and stiffed me for $650 in unpaid rain gutter repair that they damaged.

9 months ago Edited June 13, 2024

Reply from Sunnova

Hello William Laffoon, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 23rd, 2024

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Stacey Sopha Deltona, FL

Daniel F did an awesome job keeping us informed and getting everything moving despite delays on our interconnect

9 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jan. 22nd, 2024

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Robert Foley

I've been with Sunnyvale for almost a year I just added some more solar panels so far I'm happy with the results

9 months ago

Reply from Sunnova

Thanks for reaching out to us, Robert Foley. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Jan. 15th, 2024

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Omar Visbal

Reliable service, is a lottle bit expensive but worth it. 3 years of service and not a single compliant so far.

9 months ago

Reply from Sunnova

Hello Omar Visbal, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 9th, 2024

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Jerry Gode Tucson, AZ

Government subsidized. Well organized with cooperating agencies. Great product. Functions perfectly liked promised.

10 months ago

Reply from Sunnova

Hello Jerry Gode, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 8th, 2024

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Eilene dela Cruz 'Ewa Beach, HI

Good customer service. They’re very helpful throughout the installation process and even after the installation.

10 months ago

Reply from Sunnova

Hello Eilene dela Cruz, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 8th, 2024

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ombiogno etete Las Vegas, NV

Great customer service Mr Mars S was extremely professional with the whole process his deserved 10stars

10 months ago

Reply from Sunnova

Hi ombiogno etete, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 4th, 2024

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Christopher Cranford, NJ

Throughout the process, I knew more of what was going on than my contacts from SunnyMac. Other than that, terrific experience!!!

10 months ago

Reply from Sunnova

Hello Christopher, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Maria Leon Tucson, AZ

It took a long time to get it set up. Communicating was not that great. Appointments were set up without our input and they would come to our home when we were at work.

10 months ago

Reply from Sunnova

Hello Maria Leon, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Alfred Manrriquez La Salle, IL

I was pleased with the level of communication, and I liked the way they explained what I should be expecting.

10 months ago

Reply from Sunnova

Hello Alfred Martinez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Tom Nolan Port Saint Lucie, FL

I am very happy with Sunnova so far. The solar system I purchased from Sunnova has worked as promised.

10 months ago

Reply from Sunnova

Hello Tom Nolan, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jan. 3rd, 2024

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Ricardo Morales

Excellent service and attendance. I count with their service for more than 3 years and i always recommend them.

10 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Ralph Rienzo

Very friendly and professional team did a very neat and tidy installation of our system would definitely recommend them

10 months ago

Reply from Sunnova

Thank you, Ralph! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Daniel Siple Sanford, FL

My solar panels work well and my electric bills have gone down. I love watching how much energy my system produces

10 months ago

Reply from Sunnova

Thank you, Daniel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Karen Smith St. Petersburg, FL

Good company , works are great, clean up after they are done. This company dose what it said they will do.

10 months ago

Reply from Sunnova

Thank you, Karen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Maritssa Torres

I am extremely satisfied with my system. Power has gone many times and we don't even realize it. Find out by the app.

10 months ago

Reply from Sunnova

We appreciate your review, Maritssa Torres. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. We appreciate your support!

Dec. 26th, 2023

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David Medina Kapolei, HI

Great product and responsive customer service. Best warranty in the business and excellent financing options.

10 months ago

Reply from Sunnova

Hello, David Medina. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Dec. 26th, 2023

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Keniel Rivera Chico

I have done different type of formalities with Sunnova and everything have been excellent since the beginning.

10 months ago Edited December 22, 2023

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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Bruce Green

Great Sales and installation teams. Customer service highly responsive but took multiple calls to solve issues

10 months ago

Reply from Sunnova

Thank you, Bruce! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Alexis Velazquez

Amazing service, courteous and knowledgeable employees and technicians. Affordable options and great products.

10 months ago Edited June 5, 2024

Reply from Sunnova

Hello Alexis Velazquez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 26th, 2023

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Eva Lerner-Lam Tenafly, NJ

The sales representative, Justin G was knowledgeable, courteous and responsive to my questions and concerns

10 months ago

Reply from Sunnova

Eva Lerner-Lam, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Dec. 26th, 2023

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Chris Burns Lincoln, NE

Good communication of the product. Very efficient installation in one day. Very helpful in working with HOA

10 months ago

Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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Bruce Smalley Wildomar, CA

Service has been wonderful and my transition from our previous home to the new home have been amazing.

10 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 27th, 2023

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Baudilio J Perez

Absolute nightmare with this solar panel company. Wrong color panels, a mess left around my property, property damage, and a missing item from my garage. No response from them, and I'm stuck dealing with the aftermath. Avoid at all costs!

10 months ago

Reply from Sunnova

Hi Baudilio J Perez, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. Please email us at customerservice@sunnova.com with your system ID and telephone number. We will contact you right away.

Dec. 20th, 2023

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Juan

Trustworthy system. Still in process of understanding the use and applications, but in general , beginning to maximize the benefits.

10 months ago

Reply from Sunnova

Hi Juan, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 15th, 2023

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james case

good interest rate everything works as described. customer portal works great to keep track of payments and make extra payments.

10 months ago Edited June 13, 2024

Reply from Sunnova

James Case, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Dec. 15th, 2023

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Leo Rodriguez Punta Gorda, FL

Great deal on solar lease, customer service is great and they follow up on installation permits and process.

10 months ago

Reply from Sunnova

Hello Leo Rodriguez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 14th, 2023

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Craig TX

With the panels provided based on my energy consumption I'm only at around 17 percent Entergy independent.i assume they miss calculated the amount of panels I needed. I'm disappointed my solar system doesn't put out more kwh's. Also i never received my 500$ gift card even after calling about it.

10 months ago

Reply from Sunnova

Hi Craig, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Dec. 12th, 2023

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Ken Zimmerman

Easy process. Everyone was polite and informative - and there really was $0 out of pocket. It was easy.

10 months ago

Reply from Sunnova

We appreciate your review, Ken Zimmerman. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Dec. 12th, 2023

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Roy Cutter Merchantville, NJ

We love low electric bills . Hassle free service if we ever need it. Great for the future and climate change.

10 months ago

Reply from Sunnova

Hello Roy Cutter, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 8th, 2023

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William Hoopes

For this, I cannot even give one star from the unprofessional sales people to the unprofessional follow up people with scheduling to the inactivity for months until I can get my solar system running, and the fact that I have not been taught how to read, operate, or do anything with the solar system since it’s been turned on is a joke

11 months ago

Reply from Sunnova

Hello William Hoopes, please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 7th, 2023

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