Sunnova: Read 6,315 User Reviews From Real Homeowners

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Holly Julian Springfield, MO

Thank you for coming to get our system set up after pink energy went bankrupt! We had no idea what to do and we appreciate you!

2 years ago

Reply from Sunnova

Hello Holly, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LN*

Apr. 24th, 2023

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Jchurchill Glastonbury, CT

Very professional, the install was efficient and done with care. Start up was fast and easy. I will be recommending to all of my family and friends.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jchurchill! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

Apr. 19th, 2023

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Sandra Bourdon North Adams, MA

Very efficient company, they call and show up when they say they are. And they send plenty of information via emails to let you know what's going on

2 years ago

Reply from Sunnova

Hi Sandra Bourdon! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Apr. 17th, 2023

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steve dupell Greenfield, MA

So far very pleased. Had a few bugs early. But they were taken care of in timely fashion. Would recommend Sunnova all the time..

2 years ago

Reply from Sunnova

Thank you, Steve Dupell! We aim to provide the best customer experience. We are thrilled that you're a member of our Sunnova family! *LN*

Apr. 6th, 2023

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Jessica Tidwell Detroit, MI

Sunnova came out to view my system installed by another company that filed bankruptcy. I told them what the issue was, they told me it likely was not that. Restarted my battery and viewed the error still on my Inverter. The error I advised was the main issue. They advised they would return the following week to correct the issue and I have not heard from them since.

2 years ago

Reply from Sunnova

Hello Jessica Tidwell, we are sorry to hear you have been having issues with your solar system.

Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you at? *NR*

Apr. 4th, 2023

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Julie StFrancis

The setup and installation was effortless and seamless but communication since has been nonexistent. I tried to reach out about the referral bonus twice and have gotten zero response.

3 years ago

Reply from Sunnova

Hello Julie StFrancis, Thank you for reaching out and bringing this to our attention. We are sorry to hear about your experience. In order to help resolve your concerns we will need a system ID or the case number, as well as a phone number. *PL*

Mar. 29th, 2023

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mike sweat Lansing, MI

Great service, pro-active monitoring of my systems needs. Great communication and efficient and accurate service professional.

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Mike Sweat! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

Mar. 22nd, 2023

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Domingo Maldonado

I am very satisfy with our solar energy system. For the last 2 years we do not have any energy interruption. This is a success .

3 years ago Edited September 15, 2023

Reply from Sunnova

Thanks for reaching out to us, Domingo Maldonado. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 20th, 2023

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Katharine Mahoney Twing

Sunnova provides a quality and reliable product. I felt confident working with them during and after the installation process.

3 years ago Edited June 12, 2024

Reply from Sunnova

Hi Katharine Twing! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CJ*

Mar. 13th, 2023

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Vanessa Sosa Manteca, CA

Great communication from my Sales Rep Phill during the entire process. The installer teams was awesome too. Quick and fast process!

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Vanessa Sosa! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 8th, 2023

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Derith Stover Palmyra, PA

The people have been very good to work with. We've referred multiple people to Sunnova. It's no longer painful to get our electric bill each month.

3 years ago Edited May 24, 2023

Reply from Sunnova

Hello, Derith Stover, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 8th, 2023

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William Minnick Escondido, CA

Solar from Sunnova & EXO has been a total disaster for me. No pre-planning from the engineering side or management of the installation by EXO anytime during the project. It was supposed to be a 1 day installation, but it turned into months long fooling around. I am not a “Happy Customer” and only hope the system works well for many years as I want nothing to do with EXO Solar in the future.

3 years ago

Reply from Sunnova

Hi William Minnick, in order to help resolve your concerns we will need a system ID or the case number, as well a phone number.*EO*

Mar. 4th, 2023

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Annette Colon

I called other companies and I really felt comfortable and satisfied with windmar home. Plus I got great feedback from other buyers

3 years ago Edited March 21, 2024

Reply from Sunnova

Hello Annette Colon, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 21st, 2024

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larry weinberg Springfield, MA

Everything went fine. Just trying to find out about energy credits I was told about during sale but as of yet not getting results

3 years ago

Reply from Sunnova

Hi larry weinberg! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! HV

Feb. 15th, 2023

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Bert Gaylord Boston, MA

The people that installed the panels are equipment completed their portion of the project in one day. Waiting over a month now for the next portion, after which I'm told 6 to 8 weeks for utility company to complete. From planning stages to completion is greatly lacking coordination within.

3 years ago

Reply from Sunnova

Hello Bert Gaylord, thank you for bringing this to our attention. We are sorry to hear about your experience. We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *EO

Feb. 9th, 2023

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Mark Longley Providence, RI

1st off our sales Rep Jim did sn excellent job answering any of ours & concerns regarding the whole process. High quality workmanship & product!

3 years ago

Reply from Sunnova

Hello Mark Longley, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DMS*

Feb. 8th, 2023

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Lora Perkins Jefferson, MA

Customer service was wonderful. I don't have anything negative to say so far. I can't wait to see the savings on my electric bill!

3 years ago

Reply from Sunnova

Hello Lora Perkins, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DMS*

Feb. 6th, 2023

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Louis Normand

I have been a customer of Sunnova for more than 2 years. The savings goals for the first 2 years have been exceeded and customer care is first rate!

3 years ago

Reply from Sunnova

Hello Louis Normand, We are so happy to hear your experience reflects what we strive for. Thank you for being part of the Sunnova Family! *DMS*

Feb. 6th, 2023

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Veronica Lewis

Excellent solar panel company, I recommend it to everyone, even my relatives who have already selected Sunova, they are satisfied.

3 years ago

Reply from Sunnova

Thank you, Veronica Lewis! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Jan. 25th, 2023

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Joseph Cocuzzo

The experience we have had with Sunnova has been great. Everyone was professional and courteous. I would highly reccommend them.

3 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Joseph Cocuzzo! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DMS*

Jan. 18th, 2023

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Chang Ha Hayward, CA

I am very disapointed that your monitoring system shows only ONE day of lifetime before it went down. Still it is down and I was told you will look at issue on Jan 10, 2023. Big promise and no followthrough. The system turn on 21 of Dec last year and worked only one day before it went down.

3 years ago

Reply from Sunnova

*Due to phone panel issues 12/15/2022 preventing phone calls to customers in PR, an email update was sent to the customer.

*Please review FSL-WO-0000371009 opened 10/14/20222 for any updates regarding pending RMA status

**REMINDER - remember to check the sent emails for the customer who needed rescheduling
Hello Chang Ha, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^JE

Jan. 4th, 2023

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acl Waipahu, HI

Sunnova is a great company - I feel there's transparency and efficiency with Sunnova and their partners, like Malama Solar.

3 years ago

Reply from Sunnova

Hello acl, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Dec. 27th, 2022

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Danny Burns Plano, TX

Great Service! And nowadays, this is rare. The install was done by professionals and the City of Plano passed inspection on the first appointment!

3 years ago Edited December 22, 2022

Reply from Sunnova

Hello Danny Burns, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LS*

Dec. 27th, 2022

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Kelly Baptista Magalia, CA

Communication with Premier Solar was terrible. Installation of tesla battery took forever. I asked for explanation of monitoring system and I was told to look at the app, but the app was confusing. I finally called and requested someone come and talk to me and show me how it works. And, I am no dummy

3 years ago

Reply from Sunnova

Hello Kelly Baptista, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. +KL

Dec. 20th, 2022

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Somjira Namarsa San Antonio, TX

Sunnova does not have a streamline process. We received email from one person but when we call back, it’s usually 3 other people we have to talk to who may or may not be in the loop of the information discussed previously. Long waits, weeks, to receive call back or updates. By far, this was one of the worst company to communicate with in my life!

3 years ago

Reply from Sunnova

Hello Somjira Namarsa, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? *DMS*

Dec. 19th, 2022

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Harry Ureña Bridgeport, CT

Great customer experience. So professional. They guide you step by step during the process to become energy efficient and free.

3 years ago

Reply from Sunnova

Thank you, Harry Ureña! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Dec. 19th, 2022

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Lisa Mucciaccio Attleboro, MA

Great Company, Easy to understand, Transparent, does all the work for you, while you help the energy crisis and save money in your home

3 years ago

Reply from Sunnova

Hi Lisa Mucciaccio! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! *XR*

Dec. 2nd, 2022

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David Stender Bloomfield, CT

system looks good, installation was clean and quick, customer service was top notch and the rep explained everything very clearly.

3 years ago

Reply from Sunnova

Hello David, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EB*

Nov. 29th, 2022

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Bad experience Hacienda Heights, CA

Jeremiah great in every aspect the rest of the team garbage many lies example saying the wait was because of safety labels being sent found out by installer they have them on truck at all times then saying installing got hurt wanted to wait another month when a got a lawyer to terminate contract someone was out next day horrible 3 mont experience would not recommend anyone to do business with this group Jeremiah did everything he said he would do installers great the rest of the team horrible customer experience

3 years ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.HV

Nov. 23rd, 2022

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Rainer R Shelton, CT

+ Very good financing rate. + Experienced contractor Skyline, complex job completed in one day + Top rated panels - Included production guaranty is worthless

3 years ago

Reply from Sunnova

Hello Rainer R, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *XR*

Nov. 21st, 2022

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J Berardelli Pittsburgh, PA

My experience is great to this time. I have nothing bad to say. It is everything I have been told it would be. Thank you for a trouble free system.

3 years ago

Reply from Sunnova

Hello J Berardelli, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DMS*

Nov. 14th, 2022

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Brian Haug Davenport, FL

Horrible company. My solar has not worked for 3 months. No communication. Got assigned a resolution specialist, who doesn't respond either. They take the solar incentive from the government and then don't care if it works or not. DO NOT lease from them as you are stuck paying a lease + your full electric bill when it doesn't work. They will claim they have no techs to send out, however they are in my neighborhood every week installing NEW panels.

3 years ago

Reply from Sunnova

Hello Brian Haug, thank you for bringing this to our attention. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DMS*

Nov. 7th, 2022

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Iris Ethington Trenton, NJ

i need a new roof on my home for panels are causing leak. i called to have them remove the panels so I can replace my roof. I assumed these panels from a home purchase in January 2022. We had heavy rain and which caused leaking. I was told by three roofing professionals that the solar panels are the reason for the leak . nI have a roofer ready but Sunnova tells me I have to pay to take their panels off my roof and put them back on.!!! Still fighting that!

3 years ago

Reply from Sunnova

Hello Iris Ethington, thank you for bringing this to our attention. We will like to help, if you can send an email to resolutions@sunnova.com with you system ID and a phone number. **MV

Nov. 4th, 2022

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Jorge Valentin

Very good company we have never had problems with communication and service. They have always been very diligent, and we would recommend them 100%

3 years ago

Reply from Sunnova

Thank you, Jorge Valentin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DZ*

Oct. 25th, 2022

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Own-2garden_Sheds Mount Holly, NJ

Email communications were thorough, explaining each phase of installation. We were copied in on all communications during the process.

3 years ago

Reply from Sunnova

Hello, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 24th, 2022

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Belen Rios Garcia

Excellent service, during Hurricane Fiona and after it, the entire team worked excellent. Very satisfied with the service.

3 years ago Edited October 24, 2022

Reply from Sunnova

Thank you for sharing your positive feedback, Belen Rios Garcia! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 24th, 2022

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Martin Rivero Hyannis, MA

Not high pressure. Work was performed as planned. Slight snag, but Sunnova made good. Only regret that I couldn't get enough to covert from gas.

3 years ago

Reply from Sunnova

Thank you, Martin Rivero! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LS*

Oct. 21st, 2022

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Carlos J Vazquez

Excellent. Got a lot of info from them about everything that covers service warranty and equipment. Straight forward Company.

3 years ago

Reply from Sunnova

Hi Carlos J Vazquez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

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George B Clovis, CA

The best thing is that they monitor system output and if the panels do not meet expected output they give me a credit. There is nothing I don't like.

3 years ago

Reply from Sunnova

Hi George B! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

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Scott Alboum Trenton, NJ

What I like best about the company is their level of professionalism when planning my system and when they did the install.

3 years ago

Reply from Sunnova

Thank you for your note,Scott Alboum. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Oct. 21st, 2022

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Daniel Goncalves Trumbull, CT

I have had Sunnova for over 3 years now, trust me you do not want to be apart of this club. We have not not been able to produce solar since spring time we have reached out and emailed over a dozen times with no response than Adriel G in there resolutions department assured me we would get this resolved that was 5 weeks ago and he has yet to return a phone call or email

3 years ago

Reply from Sunnova

Hello Daniel Goncalves, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? *LS*

Oct. 4th, 2022

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Thomas Worsley Fall River, MA

Never had any problems with the system or customer service. I am saving money, and after all, in today's economy that's huge.

3 years ago

Reply from Sunnova

Hello Thomas Worsley, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Sep. 30th, 2022

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Diane Union, NJ

After Sunnova returned my call, regarding the length of time for my closing nothing changed. All information was submitted to them with confirmation they received, which they denied. If I hear after each piece of information sent , it will take 3-5 days to review I’m going to scream. All information started on 7/28/22 with ALL representatives giving all wrong information. Tired of hearing, I’m sorry and will expedite. Which is never done, as I’m still waiting for this incompetent company to get the paperwork done. Shame on you!!! Extremely dissatisfied.

3 years ago Edited September 1, 2022

Reply from Sunnova

Hello Diane, thank you for bringing this to our attention. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 29th, 2022

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Lisa Anderson Lake Charles, LA

I only gave 3 stars because I'm just getting setup and started with my Solor panels. I received emails with communication about the process and how it all works so I guess I'm just waiting to see what happens now..

3 years ago

Reply from Sunnova

Thank you for sharing your feedback, Lisa Anderson! We are thrilled you made the decision to go solar. If you have any questions regarding your system we are more than happy to help! ^AG

Aug. 29th, 2022

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Pascal Deneuve Mariposa, CA

We love it. We still trying to understand why we did not go solar before. Last year between June and July we spent 1600$ This year nothing Amazing

3 years ago

Reply from Sunnova

Hello Pascal Deneuve , we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

Aug. 26th, 2022

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TheLarz Voorhees Township, NJ

Salesperson from Trinity told us he would stay on top of everything. That didn’t happen internal people at Trinity said they would do things that never happened. I got involved with the local utility company to get us a new meter and get turned on. Even with it being turned on we have no idea if it’s doing anything because your app is telling us to zero. I was told I would get some kind of login for an app called “ my solar edge” . That didn’t happen. The only thing that happened was I pay $15,000 for a new roof.

3 years ago

Reply from Sunnova

Hello TheLarz, we are sorry to hear you been having issue with your solar system.
Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?*LS*

Aug. 25th, 2022

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Latoya Golfin

I just started my solar experience and I have to say it is going good so far. Thank you Sunnova for letting me own my own energy!

3 years ago

Reply from Sunnova

Thank you for your note, Latoya Golfin. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Aug. 25th, 2022

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Eric Anderson Ocho Rios, 06

There technicians were very knowledgeable. However the communication between the different parts of the service with the customer could be improved.

3 years ago

Reply from Sunnova

Hello Eric Anderson, we appreciate your feedback. We are thrilled you have made the decision on going solar! **MV

Aug. 22nd, 2022

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Kristen Kozatek Rehoboth, MA

Absolutely horrible customer service. I have never come across customer service this horrible in my life. My husband and I have tried using the portal and have spent numerous hours calling Sunnova to try and get something resolved, and still nothing. This is not just a customer ranting. This is a person sending other people out there a warning of what they will be dealing with if they choose this company for their solar. This has interfered with our everyday work lives, and we have lost money due to their lack of help. I DO NOT recommend.

3 years ago

Reply from Sunnova

Hello Kristen Kozatek, we are sorry to hear that. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?*LS*

Aug. 22nd, 2022

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Diane Molina Coos Bay, OR

I was pleased with the service and a happy with the product so far. I don’t understand the whole process and did get a little irritated but it worked out well.

3 years ago

Reply from Sunnova

Thank you for sharing your story Diane Molina! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 18th, 2022

Sunnova Reviews