Sunnova: Read 6,080 User Reviews From Real Homeowners

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Verified Customer

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Mouritala Dodo Seriki

They have a good customer service and jnow what they were doing.

5 years ago

Reply from Sunnova

Good Morning Mouritala, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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David

Didn't explain things clearly. I'm no saving any money with these panels and my house is now harder to sell.

5 years ago

Reply from Sunnova

Good Morning David, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Jason Jalbert

Great service and product. Little hiccup in the beginning but overall a great process

5 years ago

Reply from Sunnova

Good Morning Jason, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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CDM

Once contract was signed, representative became irresponsible. No longer enthusiastic about answering my questions. Very unhappy.

5 years ago

Reply from Sunnova

Good Morning CDM, Thank you for bringing this to our attention. If you could please send us your contact information to and one of our Issue Resolutions Specialists will reach out to you soon to further assist. Thank you^MO

Dec. 10th, 2019

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Verified Customer

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John Ventura

Easy to talk to Mon C, His attention to detail is excellent.

5 years ago

Reply from Sunnova

Good Morning John, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Keesha Speight Temple Hills, MD

I received great service. I would recommend your services to anyone.

5 years ago

Reply from Sunnova

Hello Keesha Speight , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^OA

Dec. 3rd, 2019

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Verified Customer

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Dan Corley

They provide good service. I have already recommended them to friends.

5 years ago

Reply from Sunnova

Good Morning Dan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Michael

They were very helpful with my billing questions and I did not have to wait on hold for very long

5 years ago

Reply from Sunnova

Good Morning Michael, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Christine McEvoy

Installation was on time and an easy process. Staff was helpful and friendly.

5 years ago

Reply from Sunnova

Good Morning Christine, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Ann Olson

Installation was done on schedule and workers were professional and courteous.

5 years ago

Reply from Sunnova

Good Morning Ann, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Kristopher Puffer

From the initial visit to the installation, the process was painless!

5 years ago

Reply from Sunnova

Good Morning Kristopher, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Margaret Vernazza

Employees were very knowledgeable and considerate in their manner

5 years ago

Reply from Sunnova

Hello Margaret, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 15th, 2019

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Verified Customer

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Antonio

Its a good company, with your experience the Sunnova its the best company in Puerto Rico.

5 years ago

Reply from Sunnova

Hello Antonio, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO

Nov. 15th, 2019

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Verified Customer

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Tawanna Hinton

They completed the job in a timely manner and our Pepco bill has decreased.

5 years ago

Reply from Sunnova

Hello Tawanna, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Sajrudin Mohammed

Great customer service, quick installation and sticks to their words

5 years ago

Reply from Sunnova

Hello Sajrudin, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Raymond Colbert

Very good service woth feet on the ground. Excellent product workmanship!!!

5 years ago

Reply from Sunnova

Hello Raymond, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Richard Martinez Fresno, CA

they were very helpful, professional,and protective of your information.

5 years ago

Reply from Sunnova

Hello Richard, thank you for your positive feedback and welcome to the Sunnova Family! ^MO

Oct. 21st, 2019

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Verified Customer

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manny rifon Lodi, NJ

unable to contact antone by phone waited over 1 hour 3 days in a row left call back number never rec'd cal backl

5 years ago

Reply from Sunnova

Hello Manny, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system ID or contact number. We will escalate your concern to the appropriate department to contact you^MO

Oct. 21st, 2019

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Verified Customer

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Aileen Smith

Very efficent , however communication from the installation department could be better.

5 years ago

Reply from Sunnova

Good Morning Aileen, Thank you for your feedback. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family! ^MP

Oct. 14th, 2019

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Verified Customer

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Bevis v Do

The best company very good people very niceThey are at service where ,

5 years ago

Reply from Sunnova

Good Morning Bevis, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

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Verified Customer

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Linh Le San Jose, CA

Good service and good product . When I need they can sevice right away

5 years ago

Reply from Sunnova

Good Morning Linh Le, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 8th, 2019

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Verified Customer

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Julio Polonia

Great Customer Service, they kept me up to date on all the process

5 years ago

Reply from Sunnova

Thank You Julio Polonia! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Aisya

Amazing. I'm saving over $250 a month. I highly recommend this company.

5 years ago

Reply from Sunnova

Thank You Aisya! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Helen Atanasio

Totally screwed up my billing and how I purchased the system - did not lease it!! Very frustrating!!

5 years ago

Reply from Sunnova

Hello Helen Atanasio, thanks for bringing this to our attention. We are sorry to hear about your experience with your billing. Could you please send us a private message with your contact number or system ID. We'll escalate your note to the appropriate department.^OA

Oct. 1st, 2019

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Verified Customer

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Ellen Rome, NY

They have answered any questions or concerns when we have contacted them.

5 years ago

Reply from Sunnova

Thank You Ellen ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 17th, 2019

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Kevin Murray

This dishonest and misleading of your employees

3 weeks ago

Reply from Sunnova

Hello Kevin, we are sorry to hear your experience with Sunnova has not been satisfactory. We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please reach out to us via email customerservice@sunnova.com or by phone number at 866-786-6682 so we may be of assistance regarding this issue, thank you.

Nov. 26th, 2024

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Jiao Turnage

You did Great job. Very trust and professional company. I don't have to worry anything .

5 months ago

Reply from Sunnova

Hello Jiao, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jul. 10th, 2024

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Tammy Bitting

Saving money is a big deal and Sunnova followed through on their promise to lower my bill

5 months ago

Reply from Sunnova

Hello Tammy. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jul. 2nd, 2024

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Erika Fox

Everything was smooth and comfortable through the whole process and years later I haven't had a single issue

8 months ago

Reply from Sunnova

Hello Erika Fox, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 25th, 2024

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rick w

The project mgr once he got the deposit and sale became aloof and never took the time to explain the system, Max H. If it was not for Jillian’s patients and dedication of her time is most appreciated. Max was like a used car salesman

8 months ago

Reply from Sunnova

We are so sorry to hear about your experience with one of our Sales Reps, Rick W. Here at Sunnova, we always strive to give the best customer service to anyone who is interested in our product. We would love the opportunity to make things right and speak to you further on this matter, so that we can hopefully turn this around for you, and also help keep this from happening again. Please feel free to send us a private message with your contact info at customerservice@sunnova.com Thanks!

Mar. 25th, 2024

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Garry Fraser

From start to finish everyone was professional and helpful. They communicated readily during every step of the process.

8 months ago

Reply from Sunnova

Thank you, Garry Fraser! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Ken Curtin

Friendly and Transparent Process; the whole thing took less time then originally promised. Very Happy

8 months ago

Reply from Sunnova

Thank you, Ken Curtis! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Francisco Reyes

Everything they had to offer, and from the time they put the roof on and then the solar panel excellent job !

9 months ago

Reply from Sunnova

Hello, Francisco Reyes . We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team!

Mar. 26th, 2024

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Gary Jacobson

Excellent representative and well informed. Sunnova represented the best deal and service for our needs.

9 months ago

Reply from Sunnova

Hello, Gary Jacobson. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 26th, 2024

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Debi Mastroni-Kenyon

True to our contract we received free months due to our panels underperforming due to cloudy weather.

9 months ago

Reply from Sunnova

Hi Debi, we appreciate your review. We aim to ensure that you are receiving excellent experience and savings!

Mar. 30th, 2024

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Dusty Griffin

Very professional, friendly, informative, helpful. knowledgeable young men. I was very impressed with their work.

9 months ago

Reply from Sunnova

Hello Dusty! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 26th, 2024

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Jose Colon

The system saved me a lot of money in my electricity bill. It's been the best investment I've ever made.

9 months ago

Reply from Sunnova

Greetings, Jose Colon. We appreciate your review. We are happy to hear you are experiencing savings!

Mar. 26th, 2024

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Dennis

This is the best investment that we have done for our family so happy that we have solar panels and backup batteries

9 months ago

Reply from Sunnova

Greetings, Dennis. We appreciate your review. We are pleased that you received faultless and simple service. We value your assistance in turning more households into energy-efficient powerhouses!

Mar. 26th, 2024

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Arthur Brown

I have been with this company for three years so far and have had nothing less than a positive experience.

9 months ago

Reply from Sunnova

Hello Arthur, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

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Matt Barber

Worked with me every step of the way. Answered every question I had. Very happy with my experience so far!

9 months ago

Reply from Sunnova

Hello Matt Barber, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 22nd, 2024

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Chris Faul

Sunnova and the web portal have helped me with my new solar system and it has been a smooth and easy process.

9 months ago

Reply from Sunnova

Thank you for your message, Chris Faul. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Mar. 22nd, 2024

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GdB

Since installation we've had no problems with the system or the energy. Great company, great product!

9 months ago

Reply from Sunnova

GdB, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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steven brumbach

Very professional and courteous staff...Very high quality work...great communication with me, the customer

9 months ago

Reply from Sunnova

Hello Steven! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Brian

It’s been a pleasure to work alongside sunnova every step is a breeze and the people are always here to help

9 months ago

Reply from Sunnova

Hello Brian! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 22nd, 2024

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John D Vickery, Sr

Have gone back to sunova for additional equipment and I am satisfied that I have received the best service.

9 months ago

Reply from Sunnova

Dear John, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Gregg and Nicole Gelinas

Started this process 8 months ago and system was just turned on. This company will call you 5 times in one day and leave message after message. When had a free moment at work I called them back and was given 2 different apps to monitor my system and neither of them work. 👎👎

9 months ago Edited July 23, 2024

Reply from Sunnova

Greetings Gregg! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 22nd, 2024

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Susan Williams

The process was professional, efficient and well done. I recommend everyone I know to go with Sunnova.

9 months ago

Reply from Sunnova

Susan Williams, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Jerry Schoonover

you did a great job on getting my solar system up and running and my wife and i both thank you for that

9 months ago

Reply from Sunnova

Jerry Schoonover, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Bermarie Feliciano

Since I've got the system its been easier the day by day living in Puerto Rico. Is pretty hot in this island.

9 months ago Edited June 5, 2024

Reply from Sunnova

Hi Bermarie! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 6th, 2024

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Roberto (Chino)

I love how reliable and efficient the service and products are. Thank you for giving my family and me a peace of mind.

9 months ago

Reply from Sunnova

Thank you, Roberto! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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