Sunnova: Read 6,080 User Reviews From Real Homeowners

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Trenetta Johnson

Always keep me updated throughout the entire process of getting my solar panels installed

7 months ago

Reply from Sunnova

Hi Trenetta, Thank you for your message. We work hard to ensure that you understand every part of our process. We appreciate your support!

May. 15th, 2024

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Jan B

Sunnova keeps me well informed of any new products and I've never had any problems with them.

7 months ago

Reply from Sunnova

Hi Jan B., thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

May. 15th, 2024

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David Porter

Multiple times you had to come back was the only issue. Overall communication was excellent withMae.

7 months ago

Reply from Sunnova

Hello, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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Natsirt Trebor

The workers were on time, new what they were doing, and fixed the issues in minutes.

7 months ago

Reply from Sunnova

Greetings Natsirt! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 3rd, 2024

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Dustin lane

We were mislead by the salesman saying we would bank extra production for when Solor wasn’t producing now we are paying for Solor and electricity from electric company this we were told solor would save us money

7 months ago

Reply from Sunnova

Hello Dustin, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

May. 7th, 2024

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Sylvia Blake

What I like is that my electric bill is so low that I look forward to receiving it!!

7 months ago

Reply from Sunnova

Hello Sylvia Blake, welcome to the Sunnova Family! We're thrilled to have you on board. And we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Apr. 25th, 2024

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Naomi Korn Gold

Smooth so far, but the app doesn't give real time data for generating power or any data on consumption.

8 months ago

Reply from Sunnova

Hello Naomi, our Sunnova app does update every 2 days, we are currently working on providing our customers a real-time data update. We appreciate your feedback.

Apr. 23rd, 2024

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Tom

all going well so far! Just keep up with communication if possible if any changes

8 months ago

Reply from Sunnova

Greetings Tom! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to provide you with the best support possible!

Apr. 17th, 2024

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Paul Hodge

Im not there I haven't been home in a month since it's been installed my wife says it's okay so it's good

8 months ago

Reply from Sunnova

Hi Paul, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Apr. 11th, 2024

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Emily Fletcher

The don't have the courtesy to respond to emails. Keep tacking on "fees" with no explanation for them snd its not in my contract that I can find. Very poor customer service. Actually nonexistent.

8 months ago

Reply from Sunnova

Hello Emily, Thank you for bringing this to our attention. We sincerely apologize for the experience you've had. Our team can further assist you if you contact us via our customer service number at 866-786-6682.

Apr. 5th, 2024

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Dr. Judy Fisher

8 months ago Edited June 7, 2024

Reply from Sunnova

Greetings Dr. Judy Fisher , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Mar. 25th, 2024

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Kesny Parent

Professional installation. The interaction with the staff was pleasant and helpful.

8 months ago

Reply from Sunnova

Hello, Kesny. We appreciate your review and are happy to hear that you received excellent service and a positive experience!

Mar. 30th, 2024

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Verified Customer

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PK Shrivastava Torrance, CA

Hassle free experience with Sunnova. There have been no outages or down time.

2 years ago

Reply from Sunnova

Thank you, PK Shrivastava! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 18th, 2022

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Verified Customer

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Judy L Becerra Fresno, CA

Always polite and professional. Prices are right for me,as I am only on SSI

3 years ago

Reply from Sunnova

Thank you for the kind words, Judy. Welcome to the Sunnova Family! ^JD

Nov. 8th, 2021

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Verified Customer

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Kelly Ebelt Spring, TX

Very good and on top of my units providing me electricity to the fullest.

3 years ago

Reply from Sunnova

Thank you, Kelly! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DG*

Aug. 10th, 2021

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Verified Customer

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Brian J McGowan Wrentham, MA

Easy billing, great installation service, zero issues with the solar panels

3 years ago

Reply from Sunnova

Thank you for sharing your story, Brian! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^vb

Aug. 3rd, 2021

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Verified Customer

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Denise Ann Decosta Fairhaven, MA

They changed my fuse box to a circuit breaker unit for NO money..

3 years ago

Reply from Sunnova

Thank you for the note, Denise. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

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Verified Customer

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Charles Colaresi Kensington, CT

Easy to work with. Took care of everything that had to be done.

3 years ago

Reply from Sunnova

Thank you for the note, Charles. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

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Verified Customer

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marion van Den Boom Merced, CA

From commitment to solar power production every thing was smooth.

3 years ago

Reply from Sunnova

Marion, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Alfred Aldan Saipan, MP

The customer service agents are very well informed. They will answer any questions I have

3 years ago

Reply from Sunnova

Thank you for the note, Alferd. Welcome to the Sunnova family! ^VB

Jun. 29th, 2021

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Verified Customer

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Mohanram Waterbury, CT

I have a bad service so I don't recommend no one else this company I am trying to do my roof and I'm calling you guys four the quote and if 2-week continue mistake

3 years ago

Reply from Sunnova

Hello Mohanram, thank you for reaching out. We are very sorry for the experience you have encountered, and we appreciate your patience. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB

Jun. 29th, 2021

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Verified Customer

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JAMES M GASKILL Selma, CA

They promised to has someone come out and clean the panels, since we've had them no one has ever showed up to clean them.

3 years ago

Reply from Sunnova

Hello James, thank you for bringing this to our attention. One of of our agents will reach out to you directly to address this issue. Thank you. ^JD

Jun. 22nd, 2021

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Verified Customer

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Cindy Dudas Tuckerton, NJ

So far we are saving money and we like the idea of using the sun as energy.

3 years ago

Reply from Sunnova

Thank you for the note, Cindy. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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LISA ZUSSMAN Egg Harbor Township, NJ

Your representative that helps me every month Lisa is wonderful

3 years ago

Reply from Sunnova

Thank you for the note, Lisa. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Sue Appler Hanover, PA

No problems with them and save money on electric bill each month and year

3 years ago

Reply from Sunnova

Thank you for the note, Sue. Welcome to the Sunnova family!^VB

May. 24th, 2021

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Verified Customer

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Carol Hamden, CT

Just the best , everything is good , above my expectations

3 years ago

Reply from Sunnova

Thank you for sharing your story, Carol! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^vb

May. 24th, 2021

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Verified Customer

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TJ Peters Coplay, PA

good service and much cheaper than having a regular electric bill

3 years ago

Reply from Sunnova

Hello TJ Peters, thank you for your feedback! Welcome to the Sunnova family.**MV

May. 18th, 2021

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Verified Customer

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Meraris Lopez

They are pretty responsive when I need something, great customer service.

3 years ago

Reply from Sunnova

Meraris, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

May. 17th, 2021

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Verified Customer

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Ed Przydzial Naugatuck, CT

Extremely responsive and understanding.Easy to speak to someone.

3 years ago

Reply from Sunnova

Thank you for the review. Welcome to the Sunnova Family. ^JD

May. 17th, 2021

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Verified Customer

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Nora Merced, CA

Excellent installation and follow up and questions promptly answered!

3 years ago

Reply from Sunnova

Thank you, Nora! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!**MC

Apr. 19th, 2021

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Verified Customer

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David Krucek Bloomfield, CT

Great company for solar. Best thing I’ve done. Super easy process.

3 years ago Edited January 10, 2024

Reply from Sunnova

David, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Mar. 25th, 2021

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Verified Customer

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Jonathan Mellett New Egypt, NJ

Great communication and not one negative experience throughout the process.

3 years ago

Reply from Sunnova

Thank you for the note, Jonathan. Welcome to the Sunnova family!^ JD

Mar. 10th, 2021

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Verified Customer

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Nora Whitman, MA

Pleasant and thorough to deal with. Kept informed on project with professional emails.

3 years ago

Reply from Sunnova

Thank you for the note, Nora. Welcome to the Sunnova family! ^JD

Feb. 9th, 2021

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Verified Customer

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Daniel San Diego, CA

Great financing options, transparency, and efficient work tempo.

3 years ago

Reply from Sunnova

Daniel, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Feb. 9th, 2021

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Verified Customer

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Theresa

Very Professional and always were in touch for appointments

4 years ago

Reply from Sunnova

Thank You so much for the 5 stars!*MV

Dec. 10th, 2020

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Verified Customer

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Beth Phillips Millerstown, PA

Great product, knowledgeable and pleasant people to work with, good customer service.

4 years ago

Reply from Sunnova

Thank you for the note, Beth. Welcome to the Sunnova family!^JD

Jun. 22nd, 2020

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Verified Customer

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Marilyn Cunningham-Williams San Diego, CA

The workers were on point in knowing what to do, they did a bumper job!!!

4 years ago

Reply from Sunnova

Thank you for the note, Marilyn. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

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Verified Customer

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Carla Cicchi Placerville, CA

They are great, straightforward, and I am very happy being with them.

4 years ago

Reply from Sunnova

Thank you for the note, Carla. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

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Verified Customer

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Jack Corder

Unit works just as it should Install went perfect Guy’s left no mess

4 years ago

Reply from Sunnova

Good morning Jack, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 19th, 2020

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Verified Customer

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Steven j cuccu Farmingdale, NY

Every thing went as explained no surprises they kept their word

4 years ago

Reply from Sunnova

Thank you, Steven.! We aim to provide the best customer experience and are constantly working to make our installation process as hassle free as possible. Welcome to the Sunnova family!^JD

May. 8th, 2020

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Verified Customer

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ANNA THOMAS DeSoto, TX

I have seen a significant difference in my energy bill so far.

4 years ago

Reply from Sunnova

Good morning , Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Grampy

Never had a problem and they are always there to answer my questions.

4 years ago

Reply from Sunnova

Good morning Grampy, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Autumn S.

Excellent customer service and got a great product for a reasonable price.

4 years ago

Reply from Sunnova

Hello Autumn, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 26th, 2020

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Verified Customer

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Jane Yanko

Excellent customer service and smooth installation of solar panels.

4 years ago

Reply from Sunnova

Good morning Jane, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Jennifer Kean

They made everything easy and answered all my questions honestly

4 years ago

Reply from Sunnova

Good morning Jennifer, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Stacy

Customer focused, superior service. Communication was top notch

4 years ago

Reply from Sunnova

Good morning Stacy, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Victor Ortiz

Very polite and understanding explain to me how things are and how they work

4 years ago

Reply from Sunnova

Good morning Victor, Thank you for your feedback and welcome to the Sunnova Family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Thomas Provencher

Easy to work with. Great product. From start to finish everything went very smoothly."

4 years ago

Reply from Sunnova

Good morning Thomas, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Verified Customer

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Leslie Murray

Every one was nice --up front - new what they were doing -cleaned up when done

4 years ago

Reply from Sunnova

Good morning Leslie, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Verified Customer

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Javier

All who were involved were pretty humble and appear to take time and effort with customer.

4 years ago

Reply from Sunnova

Hello Javier, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

Sunnova Reviews