Sunnova: Read 6,313 User Reviews From Real Homeowners

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Geng Yu Rockville, MD

Sunnova is really fast to provide services, with clear explained policies, service terms and well organized website for all solar related needs.

2 years ago

Reply from Sunnova

Hi Geng Yu! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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HECTOR R HERNANDEZ

IT A VERY PROFESSIONAL COMPANY, VERY ORIENTED ON COSTUMER SERVICE AND A VERY HIGH QUALITY OF IT SERVICE AND SYSTEM. I RECOMMENDED.

2 years ago Edited March 21, 2024

Reply from Sunnova

Hello Hector Hernandez, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LG*

Jun. 8th, 2023

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Carlos Agosto

I like all only I have problem with the apps of Tesla and I call for support and he don’t answer the phone but some of you represent do a ticket for help to resolved the problem!!!! 👍👍👍

2 years ago Edited June 8, 2023

Reply from Sunnova

Hi Carlos Agosto! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Jun. 9th, 2023

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Lmendoza

Excelente service, I am very please with the Company and much more whith the service they brin. I recomendé to Amy one I know.

2 years ago Edited June 7, 2023

Reply from Sunnova

Hello Lmendoza, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP

Jun. 7th, 2023

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Amber Palmer

The whole process from initiating service to the monthly payments has been a smooth process. Would recommend to my family and friends!

2 years ago

Reply from Sunnova

Hi Amber! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 7th, 2023

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Shannon Scroggins Madison, IN

So far so good, since our solar company went Bankrupt!! Sure hope you folks can help! And hopefully become our new solar company!! Cameron and Francois were the BEST!! Thank you😁

2 years ago

Reply from Sunnova

Hi Shannon! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 7th, 2023

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Les Tomazic Phoenix, AZ

Very Professional Company. Finished on time and cleaned up all materials after completion . Very satisfied with the results of system.

2 years ago Edited June 7, 2023

Reply from Sunnova

Hi Les! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 7th, 2023

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Conpar Blackwood, NJ

Everyone I’ve dealt with has been professional and gone out of their way to keep me informed of the progress of my system.

2 years ago

Reply from Sunnova

Hi Conpar! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

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Marilyn Henley Augusta, GA

Servicemen were friendly, quick, and courteous. No complaints about the workers. I do wish that I had been notified that they were coming.

2 years ago

Reply from Sunnova

Thank you, Marilyn! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 5th, 2023

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Anthony Williams Azle, TX

The easy and fast application process. Approved very quickly and was able to get my new A/C installed in just a couple days

2 years ago

Reply from Sunnova

Hi Anthony! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 2nd, 2023

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Alan OH

Phone conversation was very hard to understand. System was working before they arrived . Now its dead. Parts removed and not replaced….. Generac didn’t seem happy I called to report problems after your visit. Techs seemed to not know too much about my system. Waiting for repairs to be made . Been over a week without any solar production. Not happy at all. Losing money big time while system is down.

2 years ago

Reply from Sunnova

Hello Alan, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 2nd, 2023

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Sandeep Rajmail Sacramento, CA

It's a great experience so far with sunnova company as it's provide nice services for my solar panel and it's monitoring with easy app.

2 years ago Edited June 2, 2023

Reply from Sunnova

Hi Sandeep Rajmail! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 2nd, 2023

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Emily Galeana Newport Beach, CA

Installation went well, and we were able to turn on everything 2 weeks ago. It still is not working properly. We're waiting for a technician to come out. Meanwhile, they keep sending me texts to rate them so I am.

2 years ago

Reply from Sunnova

Hello Emily Galeana, we are sorry to hear you have been having issues with your solar system.
Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you? *LG*

Jun. 2nd, 2023

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Julian Carlos Flores Bricaire Sanger, CA

Very trustworthy company happy to have it is many solar company's out there but nothing compared with this one 100% recommend.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Julian Carlos Flores Bricaire! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

Jun. 2nd, 2023

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Leslie Stubbs McCarthy Manchester, CT

I love that we are getting the payoff and this is very satisfying to live cleaner and save the environment for my children and grandchildrens future to enjoy the green in our yard.

2 years ago

Reply from Sunnova

Hi Leslie Stubbs McCarthy! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 1st, 2023

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Gloria Bermudez

A reliable company. Customer service, both in English AND Spanish Is, excellent with a rate of 100% of first contact resolución, in my experience.

2 years ago Edited June 30, 2024

Reply from Sunnova

Hello Gloria. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 2nd, 2024

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Mary Cementon, PA

The installation and start up went very smoothly. It was inspected and ready to use rather rapidly after installation .

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Mary! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

Jun. 1st, 2023

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Edward Unz New Hyde Park, NY

From sales to completion of project I experienced no problems of any significance and all personal involved were friendly experienced and efficient.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Edward Unz! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

Jun. 1st, 2023

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Cheryl Bolling

I am very satisfied with the service that I have received from Sunnova. If you are thinking Solar I would highly recommend them.

2 years ago

Reply from Sunnova

Hello Cheryl Bolling, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 1st, 2023

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Carlos Ramos

My solar panels are great. They do the job that is meant to do with little to no interruptions. I really recommend getting solar panels

2 years ago Edited May 31, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Carlos Ramos! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 31st, 2023

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joshua hart Kansas City, KS

When they made an appointment with me my appointment time was 12pm to 4pm. The day of my appointment the technician call me at 10am 2 hrs prior to my appointment. I told him my appointment was from 12 to 4. They then went to another appointment. I called them at 12pm when I got home. they then told me they would not be able to make it back to my home for my appointment because they had already been there.

2 years ago

Reply from Sunnova

Hello Joshua Hart, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

May. 31st, 2023

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Nancy Laska

I am happy with the savings that Sunnova energy provides. For a home that is 100% electric, the overall savings on energy bills is substatial.

2 years ago

Reply from Sunnova

Thank you Nancy! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

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Michael Cranberry Township, PA

They are extremely easy to work with! Trustworthy, honest, fast, and pro-active. I haven't had to worry about anything when I switched to solar.

2 years ago

Reply from Sunnova

Hi Michael! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Mary Jo McKinley Cassville, NJ

Very professional installation of our new roof. The site manager was very attentive to our concerns and protected our gardens and the neighbors.

2 years ago

Reply from Sunnova

Thank you Mary Jo Mckinley! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

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Howard Feit West Bloomfield, MI

Very easy to contact and reschedule when this was necessary. The technicians were very efficient and good about explaining the work that was done.

2 years ago

Reply from Sunnova

Hi Howard Feit! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Robert Gossett Keller, TX

Sunnova has been great to work with. The solar system was installed shortly after signing up and has been working flawlessly since.

2 years ago Edited September 13, 2023

Reply from Sunnova

Thank you, Robert Gossett! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 30th, 2023

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Elvin Fernández Philadelphia, PA

Great compensations, very responsive, excellent customer service always looking a way to resolve any issue of the clients.

2 years ago Edited May 30, 2023

Reply from Sunnova

Hi Elvin Fernandez! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Isamarie Rojas

I bought the home with the new solar system already installed. It has been great and have saved lots in my electrical bill.

2 years ago Edited June 5, 2024

Reply from Sunnova

Hi Isamarie! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Isidora Tasi Saipan, S

There’s nothing that I dislike. I like everything and that it it way better on what I’m paying now than my regular utility bill before.

2 years ago

Reply from Sunnova

Hi Isidora! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Heidi Seuring Danielson, CT

Very happy with the ease of getting solar through Trinity/Sunnova. The PPA plan was the best for no cost upfront. Let the sun shine!!

2 years ago

Reply from Sunnova

Thank you, Heidi! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

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kat sweat Lansing, MI

Sunnova assumed responsibility for equipment another company installed, and provided timely, professional service without me having to contact them.

2 years ago

Reply from Sunnova

Hi Kat! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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AZAMY N ALEQUIN-LUGO

If it weren’t for the solar panels, I would be paying over $600 in my electricity bill with ir rising continuously. Thank you!

2 years ago

Reply from Sunnova

Thank you, Azamy! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

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Dawn Lovci

All around the best experience, product and service you can get when installing solar panels! Please use Sunnova!! You will not regret it!

2 years ago

Reply from Sunnova

Hi Dawn! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Joshua Tiggs Miami, FL

I like that the job was done right and everyone that came to do the work was nice and respectful and did a very very very good job. Thanks again!!

2 years ago

Reply from Sunnova

Thank you, Joshua Tiggs! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

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Terri Ceravolo New London, CT

So far so good the process of final decisions and installation went very well. Now just waiting for utility company to power up to see them work !!

2 years ago

Reply from Sunnova

Hi Terri Ceravolo! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Victor Durao Entroncamento, 14

Delivered system installation within the promised time line , it was a easy process , and installation was smooth and hassle free

2 years ago Edited August 22, 2023

Reply from Sunnova

Hi Victor Durao! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Vincent J. Taylor Glastonbury, CT

I like the customer focus and service from Sunnova. Their panels appear to be one of the top most updated and the ratings have been high.

2 years ago

Reply from Sunnova

Thank you, Vincent J. Taylor! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Dionna Harper Hanford, CA

Great customer service, friendly and knowledgeable staff. Explained everything to us. Has been a very helpful with energy costs and savings.

2 years ago

Reply from Sunnova

Hello Dionna, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DG*

May. 25th, 2023

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Miriam Ivette Rodriguez

The service and quality is excellent, it greatly exceeded my expectación due to the good performance that it offers me.

2 years ago Edited May 25, 2023

Reply from Sunnova

Hello Miriam Rodriguez, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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María del Carmen García De León

Excellent service since the first day. Since my equipment was installed, I don’t have any more problems with the power company.

2 years ago

Reply from Sunnova

Hello Maria, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Raul Gonzalez Castro

I am very satisfied with my Sunnova solar system. It's function very well in my house. Thanks so much for your service.

2 years ago Edited May 24, 2023

Reply from Sunnova

Hello Raul Castro, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Angel Miranda

Since we started with the acquisition of the polar equipment, we have been oriented in its use and the benefits it offers.

2 years ago Edited September 15, 2023

Reply from Sunnova

Hello Angel Miranda, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Fransisca Montalvo

About six years ago I have 21 plates in my house and then in 2021 the Tesla battery was installed with very good functioning.

2 years ago Edited May 24, 2023

Reply from Sunnova

Hello Fransisca Montalvo, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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davide zago Mays Landing, NJ

The Sunnova team was very polite, professional, and diligent regarding information about the products, and the quality of clean energy.

2 years ago

Reply from Sunnova

Hello Davide Zago, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Monika Grant

Top professionals! Best service and product around. We recommend them to everyone who asks about installing solar in their home!!

2 years ago Edited December 15, 2023

Reply from Sunnova

Hello Monika Grant, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Ettienne Davila

No problems with the system. Good service. I love the freedom of having a solar system with out worrying for the local power company.

2 years ago Edited September 15, 2023

Reply from Sunnova

Hello Ettienne Davila, Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 20th, 2023

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Karen Rockville, CT

This is one of the best organized companies I have ever delt with. Professionally, knowledgeable and efficient. Highly recommend them

2 years ago

Reply from Sunnova

Karen, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please provide us with your system ID or case number to better assist you with the status of your service appointment. *PL*

May. 25th, 2023

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HAROLD G LEWIS Elkton, MD

The entire process from initial contact to obtaining permits and permission from the HOA to installation all was executed so trouble-free.

2 years ago

Reply from Sunnova

Harold G. Lewis, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *PL*

May. 25th, 2023

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Rafael Figueroa

The experience with Sunnova has been excellent. First class customer service. totally recommend that you get your solar system with them.

2 years ago Edited May 24, 2023

Reply from Sunnova

Hello Rafael Figueroa, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *PL*

May. 25th, 2023

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Diana

100% satisfied I definitely recommend the system The customer service staff has been very friendly and they know the issue of solar panels well.

2 years ago Edited May 25, 2023

Reply from Sunnova

Hello Diana, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *PL*

May. 25th, 2023

Sunnova Reviews