Sunnova: Read 5,942 User Reviews From Real Homeowners

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Mehr Cheleh

Sunnova is the best company and with thier customer support are perfect.

5 months ago

Reply from Sunnova

Hello Mehr. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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Hudiburgh

A great company that is extremely professional and customer orientated.

5 months ago

Reply from Sunnova

Hello Hudiburgh. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jun. 7th, 2024

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Elizabeth Figueroa

JUST EXCELENT. NO PROBLEMS AT ALL. CUSTOMER SERVICE REALLY GREAT.

5 months ago

Reply from Sunnova

Greetings Elizabeth. Thank you for your positive feedback. We are pleased to have you as part of our Sunnova family!

Jun. 11th, 2024

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Aibette Rivera

The service and installation was amazing. Were very satisfied.

5 months ago

Reply from Sunnova

Hello Aibette! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jun. 11th, 2024

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nutri.rx@mac.com

Professional and courteous. Service employees very respectful.

5 months ago

Reply from Sunnova

Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jun. 18th, 2024

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Jack B

Great company to do business with, excellent customer service

5 months ago

Reply from Sunnova

Hello Jack. Thank you for the 5-star rating regarding our customer service. We are pleased to have you as part of our Sunnova family!

Jun. 14th, 2024

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Maxim Safonov

Sunnova is a modern company. They offer grade services to our local community.

5 months ago

Reply from Sunnova

Hello Maxim. Thank you for your-star review! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 17th, 2024

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Ted Hooker

Great company, very reliable. They always answer when I call them

5 months ago

Reply from Sunnova

Hello Ted. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 18th, 2024

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Manuel Visbal

I would prefer the older the panels we should be offer an upgrade.

5 months ago

Reply from Sunnova

Thank you, Manuel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Cim Cim

Thank you for the opportunity, very pleased with the service

5 months ago

Reply from Sunnova

Hello Cim. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jun. 19th, 2024

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Joshua Rezeau

Installation went well and Sunnova customer service was excellent.

5 months ago

Reply from Sunnova

Hello Joshua. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

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Michael Browall

Easy to work with, no pressure sales, would recommend to friends and family

5 months ago

Reply from Sunnova

Hello Michael. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 26th, 2024

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Chichi Agoh

They are reliable, customer oriented, and prompt in responding to me.

5 months ago

Reply from Sunnova

Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 25th, 2024

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shannon moran

Sunnova is a great reliable company! This is our second time using them

5 months ago

Reply from Sunnova

Hello Shannon. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 26th, 2024

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sechd

Works the way it is supposed to. Responsive customer service.

5 months ago

Reply from Sunnova

Thank you for your feedback! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 19th, 2024

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Tom zarifpour

Good and welknown brand. I checked before sign and find is a good company.

5 months ago

Reply from Sunnova

Hello Tom. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jun. 25th, 2024

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Christine

Ready to work with, easy transfer when I moved. Great company

5 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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Joseph McKee

Too many questions asking the same things. Need more refinement.

5 months ago

Reply from Sunnova

Hello Joseph. Thank you for your feedback! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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Alan Pounders

Fast, friendly, knowledgeable . Installation fast and seemless

5 months ago

Reply from Sunnova

Hi Alan, we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jun. 25th, 2024

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Patsy Long

We have never had any problems with Sunnova. Had it in 3 houses

5 months ago

Reply from Sunnova

Greetings Pasty. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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Rob Burnett

Sales were great, not pushy. Explained it well. Installation was great.

5 months ago

Reply from Sunnova

Greetings Rob. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 7th, 2024

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C Scar

The system performs as designed I get every kilowatt I can out of it

5 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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Steven Dana

Very user friendly. Many questions were answered during our fact finding

5 months ago

Reply from Sunnova

Hello Steven, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience.

Jun. 6th, 2024

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Ian Carroll

Love everything from sales representatives to electricians to the bill

5 months ago

Reply from Sunnova

Hi Ian, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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stacy carterholland

They did everything they needed to do in a timely manner! I just waited on FPL.

5 months ago

Reply from Sunnova

Hello Stacy Carterholland, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jun. 6th, 2024

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Floyd Gustin

Your crew needs to be a little cleaner athe job site they left wires,bolts and clamp on the ground

5 months ago

Reply from Sunnova

Hello Floyd! We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. Thank you for giving us the opportunity to serve you better.

Jun. 5th, 2024

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Ian Gaines

They did great during the install work but the communication was a little slow to get to me.

5 months ago

Reply from Sunnova

Hi Ian Gaines! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 29th, 2024

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Charley Sands

People friendly and truthful. Installation looks very professional

5 months ago

Reply from Sunnova

Greetings Charley! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 30th, 2024

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Corey Messner

Very happy with my solar puchase. Might be adding phase 2 soon.

5 months ago

Reply from Sunnova

Hello Corey! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 5th, 2024

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Corky Bishop

A pleasure to work with. Everything went smoothly. No big surprises at the end.

5 months ago

Reply from Sunnova

Hi Corky, welcome to the Sunnova Family! Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

May. 30th, 2024

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Enea Qirici

Organized process they helped us thought the entire thing ! Good company

5 months ago

Reply from Sunnova

We are happy to hear our services have been nothing but satisfactory thank you for your five-star review, we appreciate your feedback! We hope our services keep exceeding your expectations.

May. 23rd, 2024

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Ronald kramer

Installation was great but overall communication from them on the status of the system was puor.

5 months ago

Reply from Sunnova

Greetings Ronald! We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We look forward to helping you!

May. 24th, 2024

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Vicki

We are extremely pleased with the entire process of our solar panel project!

5 months ago

Reply from Sunnova

Hello Vicki! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 22nd, 2024

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John Schwartz

Very deceptive sales practices. Monthly payments never agreed to. Sales contract had my forged signature and I never saw the paperwork until it was left at my door.

5 months ago

Reply from Sunnova

Hello Judy, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 29th, 2024

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George Dawkins

On time and did a great job, cut my phone line knocked out my security systems but it was okay

5 months ago

Reply from Sunnova

Hello, George, we're genuinely excited to have you join us. We appreciate your positive feedback, and we would like to extend our sincere apologies for any inconvenience caused. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your support!

May. 15th, 2024

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Gary Thiede

Great service and installation. Professionalism at its best.

5 months ago

Reply from Sunnova

Hi Gary Thiede! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 14th, 2024

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David Porter

Multiple times you had to come back was the only issue. Overall communication was excellent withMae.

6 months ago

Reply from Sunnova

Hello, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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Natsirt Trebor

The workers were on time, new what they were doing, and fixed the issues in minutes.

6 months ago

Reply from Sunnova

Greetings Natsirt! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 3rd, 2024

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Dustin lane

We were mislead by the salesman saying we would bank extra production for when Solor wasn’t producing now we are paying for Solor and electricity from electric company this we were told solor would save us money

6 months ago

Reply from Sunnova

Hello Dustin, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

May. 7th, 2024

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Sylvia Blake

What I like is that my electric bill is so low that I look forward to receiving it!!

6 months ago

Reply from Sunnova

Hello Sylvia Blake, welcome to the Sunnova Family! We're thrilled to have you on board. And we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Apr. 25th, 2024

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Naomi Korn Gold

Smooth so far, but the app doesn't give real time data for generating power or any data on consumption.

6 months ago

Reply from Sunnova

Hello Naomi, our Sunnova app does update every 2 days, we are currently working on providing our customers a real-time data update. We appreciate your feedback.

Apr. 23rd, 2024

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Tom

all going well so far! Just keep up with communication if possible if any changes

6 months ago

Reply from Sunnova

Greetings Tom! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to provide you with the best support possible!

Apr. 17th, 2024

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Paul Hodge

Im not there I haven't been home in a month since it's been installed my wife says it's okay so it's good

6 months ago

Reply from Sunnova

Hi Paul, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Apr. 11th, 2024

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Emily Fletcher

The don't have the courtesy to respond to emails. Keep tacking on "fees" with no explanation for them snd its not in my contract that I can find. Very poor customer service. Actually nonexistent.

7 months ago

Reply from Sunnova

Hello Emily, Thank you for bringing this to our attention. We sincerely apologize for the experience you've had. Our team can further assist you if you contact us via our customer service number at 866-786-6682.

Apr. 5th, 2024

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Dr. Judy Fisher

7 months ago Edited June 7, 2024

Reply from Sunnova

Greetings Dr. Judy Fisher , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Mar. 25th, 2024

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Kesny Parent

Professional installation. The interaction with the staff was pleasant and helpful.

7 months ago

Reply from Sunnova

Hello, Kesny. We appreciate your review and are happy to hear that you received excellent service and a positive experience!

Mar. 30th, 2024

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Tommy White

Not satisfied with roller-coaster electric bill . Initial install was long Rep never lived up to his promise

7 months ago

Reply from Sunnova

Hello, Luan Tran. Thank you for bringing this to our attention. We apologize for any inconvenience. Please email us your full name and system ID. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Mar. 30th, 2024

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jose pagan

Awesome company that makes sure that you have the best crew on installing their solar panels.

7 months ago

Reply from Sunnova

Hello Jose, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

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Raul Cota

Great people all around and good service kept me up to date on all that was going on

7 months ago

Reply from Sunnova

Thank you, Raul Cota! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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Mystic M

the professionalism of the staff, and how they handle the process of the project.

7 months ago

Reply from Sunnova

Mystic M , thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

Sunnova Reviews