Sunnova Reviews
9.6
Overall Score
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Mariela Maynard Bridgeport, CT
Wonderful customer service from the beginning until the end of the process! Thank you for everything! Today is our 1st day, looking forward to all the savings!!
4 years ago
Reply from Sunnova
Thank you for your note, Mariela. We work hard to make sure you understand every part of the installation process. We are thrilled that you're now a member of the Sunnova Family!^JD
May. 5th, 2020
Mike Storms Los Lunas, NM
The bottom line is that these folks are terrible. I will be able to buy out the contract at the five year mark in a few months and it can't come soon enough. The delays in getting it installed, and then getting the array installed correctly and competently were really frustrating. Then, right before they got the system to go online, they changed the rate. Several times I've had the system go down, only to call them to report an issue and wait months to get a tech dispatched. Their phone support is terrible. The people who answer the phone are always nice, but getting anything done is nearly impossible. Then when you do get someone to come out, they just enter your property without calling first and with no notice (months after you report an issue). If they just messed up once or twice in the past 4+ years, I wouldn't be inspired to write such a bad review. These folks have just been so terrible at every single step along the way that I'd be impressed at their incompetence if it wasn't so maddening. I suggest any potential solar customer use any company but these folks. They are terrible.
4 years ago
Reply from Sunnova
Hello Mike Storms , thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. One of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement^OA
May. 1st, 2020
George Elkton, MD
Very professional, did what they had to do with little disrupting. Waiting on my next election. bill to see how much it drops. Thank You George and Linda
4 years ago
Reply from Sunnova
Good morning George, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP
Apr. 30th, 2020
CE Byrd Takoma Park, MD
To start the whole process has been one issue after the other. It took 3 times before the panels could be installed. Once due to inclement weather. Now I finally got the system working and in addition to my solar bill I get a bill form Pepco higher than what I was paying before. I was told I would get 2 bills but the Pepco bill would be lower. That is not true. When I call customer service they just kept reading a script and was told my credit would come at the end of the year if I had one. The payment amount the sales rep gave me is much different than the reality. I am totally unhappy and stuck with this service. I would not recommend doing business with this company. What a ripoff!!!!
4 years ago
Reply from Sunnova
Thank you for reaching out, CE Byrd. We are very sorry to hear about your experience. We'll escalate your note to the appropriate department. Can you please send us a private message with your System ID and a phone number where we can reach you?^JD
Apr. 21st, 2020
Mike Fresno, CA
The sales reps and those who came to work were very positive and responsive to questions. And, they were good about cleaning up after themselves.
Thank you!
4 years ago
Reply from Sunnova
Good morning Mike, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Apr. 16th, 2020
Chuck Becerra Newbury Park, CA
Great company. First class service from the beginning to the end. The salesmen was extremely knowledgeable and the contractors who installed it were first rate.
4 years ago
Reply from Sunnova
Thank you Mr. Becerra! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^JD
Apr. 14th, 2020
Art Correa
Nice and polite, but so far I am not getting consistency on power and there is not enough power as I was told. I have to many words to say about what I was told I would have VS. what I have today. No good words to say for now unless ION or SUNNOVA can get me what I was told before they start to bill me. Power is low , not as How I was told. So Far bad product and service unless they make a change.
4 years ago
Reply from Sunnova
Hello Art, we value your feedback and are here to assist you. Could you please provide us with your system id and/or contact information ? we will be glad to contact you and address your concerns. ^KM
Jan. 30th, 2019
Dorothy Jensen Beach, FL
The whole experience was great everyone was very informative and friendly. We will tell everyone we know about our experience and your company. Thank you so much!!
4 years ago
Reply from Sunnova
Hello Dorothy, Thank you for your positive 5-star feedback and Welcome to the Sunnova Family!^OA
Feb. 7th, 2020
Paul Lang Dracut, MA
Sunnova is great at selling you faulty equipment. Our solar panel was installed in May 2019 in Massachusetts. In October the systems stopped working. The inverter was not working. As of January 2020 the inverter is still not in place. We are back to paying hefty electricity bills. Sunnova is not capable of giving any timelines for the replacement. I did asked about how can we get some money back. They initially told me there is a minimum guaranteed production price per annum and that is what they are basing their estimate. However they will not assess the first year but rather after 3 years. This company tries to cut costs and corners and let their customers down. No sense of urgency and no working solar system after 3 months of going down. Please avoid them at all costs. They are crooks
4 years ago
Reply from Sunnova
Hello Paul Lang, records show yo have spoken to one of out Issue Resolution Specialist to address your concerns. If you have any additional questions please send your request to information to .^OA
Jan. 20th, 2020
Review Source
Frank Guzman
Sunnova has a great customer services they explain everything clear for you to understands! Also, they wants you to save couple of buck, which is their intention!!
4 years ago Edited March 21, 2024
Reply from Sunnova
Hello Frank, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO
Jan. 17th, 2020
Susan Allison Watsontown, PA
I’m happy to be doing a part to help the environment , the staff and workers made this a good transition. The only negative is we are not personally able to produce solar to sell back To help our own retirement years
5 years ago
Reply from Sunnova
Hello Susan Allison ,we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Dec. 19th, 2019
Robert Floodman Providence, RI
The application was so easy an the installers of the solar
panels were so efficient and easy to deal with. I wouldn't
hesitate to recommend Sunnova to anyone.
5 years ago
Reply from Sunnova
Hello Robert Floodman , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Dec. 13th, 2019
Ray Marlborough, MA
Horrible company! My electric bills are higher now than before solar. Their installer caused a leak in my kitchen roof. They did fix the leak but left a mess in my kitchen ceiling. They promised to come back to finish plastering and paint the wall and ceiling. I had to hire a contractor to finish the job. I have been complaining for a long time that my system isn't providing he output hat they promised and finally I got a call from a rep stating that my system is not working properly. Two months later guess what I hear ... CRICKETS. Stay away from this company! They are unresponsive until it comes to their bills!
5 years ago
Reply from Sunnova
Hello Ray, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you?. One of our Issue Resolutions Specialist will contact you within 1 Business day. ^OA
Dec. 3rd, 2019
Elida Abreu Framingham, MA
Worst company to get responses and timelines from. No one can give you a straight answer as to why things are not moving along as promised at the time you signed the contract. It took over 12 months from the time I signed the contract for the installation of the solar system with Sunnova, for it to be up and running. This was due to equipment malfunction and terrible independent contractors working for Sunnova. Good luck getting in touch with anyone who has any idea of what is happening. The project managers I worked with, were unhelpful and condescending. I can't go back in time but if I could I would have never had engaged in any business with this company!
5 years ago
Reply from Sunnova
Hello Elida Abreu, Thank you for bringing this to our attention. Records show you have spoken to one of our Issue Resolutions Specialists to resolve your issue. If you have any additional concerns please send us a message to .^OA
Dec. 3rd, 2019
JWalsh Fairfield, CT
We found out that our panels have not been working since August due to the meter not working. It is now the end of November and no one has followed up to tell us what is going on. We have called a few times (each call well over a half hour long) with NO RESOLVE!!! Each time we are told, someone will be there, someone will call you back or even the meter will be fixed AND NOTHING!!! We have to keep paying Sunnova or we are in void of our contract and we have had to also pay the electric company a very high bill every month since August because we are not generating anything from the panels. THIS IS A HORRIBLE WAY TO TREAT CUSTOMERS!!!! We got the panels to save money and now we are paying even more than before because the panels aren’t working!!! I WANT TO KNOW WHAT THE HECK IS GOING ON OR WE ARE GOING TO LEGAL DEPARTMENT WITH THIS!
5 years ago
Reply from Sunnova
Hi JWalsh, thanks for bringing this to our attention. We are sorry to hear about your experience. One of our Issue Resolution Specialist will give you a call.^MO
Nov. 26th, 2019
Annoyed customer Long Branch, NJ
The worse Company ever I regret even getting Involved with this company, customer service is the worst every time I call I am on hold for more than one hour!!! My box has not been producing since April 2019 and today is October 4, 2019 (6 months and still waiting, no one has come to fix the problem I’ve called them several times !!! they were supposed to come Oct 1 no show, they scheduled again for October 3rd which they canceled for bad weather they said they will be here October 4 and never called to Let me know That they were not coming! ! I called they told me someone would be here for sure but nobody ever showed up! I called again they gave me the run around!!!! I would not recommend this company to anyone... i’ve told a few people that were considering this company to find A different company because this company is the worst I regret it so much!!! If I could climb on my roof and remove all those panels myself I would!!! I’m so very very disappointed!!!!! Oh but they are sure to take my money every month....!!
5 years ago
Reply from Sunnova
Good Evening Olga, Our aim is to provide a customer experience that meets your you send us a private message with your system ID and a phone number where we can reach you? ^OA
Oct. 8th, 2019
Mike Slater Waltham, MA
Im writing this review , ive had this system on my house for a few years now and last June 2019 it stopped producing I have had to pay very high electrical bills since that time as well as their monthly charge. I called in august explaining that the system does not seem to be working. I have yet to receive any technician call or Apointment it is now November 2019 . I have made my last call to customer service today as i have called every week since August . I will not be paying another cent to Sunova until my system is up and running and if i do not hear from anyone by next week i will be taking legal action to have the system taken off of my roof along with any Electrical work and repairs needed to put the house back in order before the installation was made . As far as Im concerned it is a breach of Contract that you signed to keep the system maintained in working order.
5 years ago
Reply from Sunnova
Hello Mike Slater, thanks for bringing this to our attention. We are sorry to hear about your experience with your system issues. We'll escalate your note to the appropriate department to have one of our Issue Resolution Specialist to give you a call within 30 minutes. ^OA
Nov. 8th, 2019
ADELEYE FAMILY Sicklerville, NJ
All the crews are very professional, knowledgeable, on time and skillful, they did a nice job and went through the whole installations from the start to the end.
5 years ago
Reply from Sunnova
Hello Adeleye Family, thank you for your positive feedback and welcome to the Sunnova Family!^OA
Nov. 6th, 2019
Cynthia Weitkamp Dillsburg, PA
Sunnova gave me the chance to purchase my solar system at a great interest rate. Never thought I would have ever been able to do this without Sunnova.
5 years ago
Reply from Sunnova
Good Afternoon Cynthia, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Nov. 5th, 2019
Anita Covert Concord, CA
Update to my 9/26/2019 Review. After my 9/26 posted review, that very same day, I did get a call from a Sunnova, from Oscar- their Issue Resolution Specialist. Oscar was a pleasure to speak with and obviously did his job in escalating and resolving the issue, as I got a technician appointment on 10/14/19 and the system was fixed that same day. The issue remains- why an “issue resolution specialist” can get such quick action but their customer service representatives cannot?? The thing that bothers me is the fact that my panels had not been producing since 6/2019, but Sunnova still got their monthly lease payment from June 2019 to October 2019. On 9/26/19 Oscar mentioned that they would “suspend” my lease payment, which basically means that they will put it on hold until the system is fixed-then they will back bill you- suspending payment is not compensation. Any responsible company would do the right thing and compensate their customers. Unfortunately, we’ve already been wronged two separate times (2017 and 2019) with having to pay large monthly PG&E bills and monthly solar payments, simultaneously. I am not confident that this is the last time I’ll have a problem with my solar panels. I will post any future issues that occur so that consumers are aware and hopefully do not sign any lease contracts with Sunnova.
5 years ago
Reply from Sunnova
Hello Anita Covert, thanks for bringing this to our attention. We are sorry to hear about your experience with your system issues. We'll escalate your note to the appropriate department to have one of our Issue Resolution Specialist to give you a call within 30 minutes. ^OA
Sep. 26th, 2019
Victoria Wean Elmer, NJ
Terrible company. We have not once produced our 'guaranteed' solar production since 2015 when they were installed. We spend most of our days on hold with this company getting the run around or them opening a 'case' to see what is going on. The next time we call the representative tells us something completely different then the last representative. I know they will probably reply to my review with a scripted apology and not do anything to correct our issue. I wish we never signed up with this company. It makes me so sick to be paying $200 a month an electric bill and $86 to sunnova. We are just throwing our money away when it should be spent on our kids.
5 years ago
Reply from Sunnova
Hello Victoria, thank you for bringing this to our attention. We are sorry this was your experience with Sunnova. Upon review of the account, I see a case has been open and one of our Issue Resolution Specialists is working diligently to address your concerns. Our records shows he contacted you this morning. Thank you!^MO
Oct. 21st, 2019
Valerie Stratford, NJ
Horrific customer service. My panels have not been working for months now, I have called and emailed several times they don’t even respond but still charging me every month like clockwork. So now the last few months I’ve been paying double what I used to pay before I even had the panels. So disappointed and would love to rip them off my roof and go elsewhere. How can you respond to all these reviews saying you strive to be attentive and please send you a private message when it is clear you don’t respond to them! Do not expect a payment from me next month if this isn’t fixed because I refuse to continue to pay for something that is not working
5 years ago
Reply from Sunnova
Hello Valerie, we are sorry to hear this was your experience with your transfer process, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. Could you please send us a private message with your system id or contact number so we can reach you? Thank you!^MO
Oct. 16th, 2019
John Cheshire, CT
A very smooth transition. Everyone has been great and professional. They came in and each team did their job with a professional knowledgeable manner.
5 years ago
Reply from Sunnova
Hello John, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^OA
Oct. 9th, 2019
Marquez Ron Victorville, CA
All of your employees are professionals and do a great job. The experience so far has been great. Everything I was promised has been done. Thank you
5 years ago
Reply from Sunnova
Hello Marquez Ron, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Oct. 4th, 2019
Anita Covert Concord, CA
Update to my 10/22/2019 Review. Again, this is happening. Not even 6 months later. Nothing but problems from day 1. Read my review from 9/26/2019. This is so frustrating, our panels are again not sending production, so again, we are on PG&E’s grid. I have called PG&E and they have confirmed that indeed they are not receiving production from our house for the last 2 weeks. Two weeks might not sound like a long time, but again, read my 9/26/2019 review, a couple weeks turns into months and that turns into owing PG&E thousands of dollars, which no one would want to pay. The only good thing when this happened last time is, Oscar, Sunnova’s Issue Resolution Specialist, see my 10/22/2019 review, he helped tremendously, but unfortunately, I cannot get ahold of him directly. I need a technician appointment, my envoy is completely dead, no lights, nothing, we have tried to reboot the system, turn breakers on and off, and nothing works. The envoy needs to be replaced and thank God I have a brand new one from the last time this happened. (last time the tech said the issue wasn’t the envoy but a burnt/bad outlet, which he replaced) So I still have the new envoy, I just need it installed by a technician. Oscar, if you are out there, PLEASE HELP!!!
=========================
Update to my 9/26/2019 Review. After my 9/26 posted review, that very same day, I did get a call from a Sunnova, from Oscar- their Issue Resolution Specialist. Oscar was a pleasure to speak with and obviously did his job in escalating and resolving the issue, as I got a technician appointment on 10/14/19 and the system was fixed that same day. The issue remains- why an “issue resolution specialist” can get such quick action but their customer service representatives cannot?? The thing that bothers me is the fact that my panels had not been producing since 6/2019, but Sunnova still got their monthly lease payment from June 2019 to October 2019. On 9/26/19 Oscar mentioned that they would “suspend” my lease payment, which basically means that they will put it on hold until the system is fixed-then they will back bill you- suspending payment is not compensation. Any responsible company would do the right thing and compensate their customers. Unfortunately, we’ve already been wronged two separate times (2017 and 2019) with having to pay large monthly PG&E bills and monthly solar payments, simultaneously. I am not confident that this is the last time I’ll have a problem with my solar panels. I will post any future issues that occur so that consumers are aware and hopefully do not sign any lease contracts with Sunnova.
5 years ago Edited September 14, 2021
Reply from Sunnova
Hello Anita Covert, thanks for bringing this to our attention. We are sorry to hear about your experience with your system issues. We'll escalate your note to the appropriate department to have one of our Issue Resolution Specialist to give you a call within 30 minutes. ^OA
Sep. 26th, 2019
Kim Cassville, NJ
Worst company ever! Do your research and read the reviews. They are real! So far over the past 5 years we have paid an electricity bill for every month except for the last 4 months??? The salesman lie, they take your money when they are not authorized too even when they send you and email stating they will not then say they will refund it and do not. This company is a big scam. They lie, cheat and steel people’s money. I can’t believe a company that operates in this manner is even still in business. I want this scam off my roof and out of my life! But they say no I’m sorry ma’am you signed a 25 year contract. I want to speak to the president, CEO whomever can make real decisions. Not a supervisor who is reading off of a sheet and programmed on how to respond to a statement or question with zero emotion. I’m gathering all my documentation and my file is getting thicker and thicker. Anyone else out there on board? This company deserves a class action lawsuit... This needs to stop!
5 years ago
Reply from Sunnova
Good Morning Kym, Thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^MO
Aug. 30th, 2019
Erica Perko Vista, CA
The girl that helped me was wonderful. Very patient and explained things thoroughly. The frustrating part was I had to wait 36 minutes for my call to be answered initially. That’s way too long for a company to answer the phone especially when you have a quick “yes” or “no” question.
5 years ago
Reply from Sunnova
Hello Erica, thank you for your positive feedback and welcome to the Sunnova Family! ^MO
Aug. 26th, 2019
Cathy H Methuen, MA
This is the worst company I have ever dealt with. Their customer service is terrible. Our panels have not been working since April, which means we are losing money at the peak time of the year. Someone was supposed to come out last Month on a Thursday, but did not show. We were told someone would be out the next day, again nobody came. My husband had taken both days out of work to wait for technician to get this matter cleared up. Again, I called and was promised that we would be the first client today - between 8 am - 12. Again nobody came and no phone call. I have been on hold to speak with someone for 15 minutes so far. I would never recommend this company to anyone.
5 years ago
Reply from Sunnova
Good Morning Cathy, Thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? . We will look into this right away. ^MP
Aug. 19th, 2019
Siobhan Pakenham Laurelton, NJ
I would avoid this company. I recently bought a house that already had their solar panels and I took over the seller’s lease. The whole process has been a nightmare and the customer service was awful. I was already committed to the move otherwise I would’ve passed on doing business with this company. I have serious concerns about their competency and if something does go wrong with the system, I have very little faith in their ability to fix or handle it properly. If I need to, I will take them to court. I wish I had read their reviews prior. Learn from me. Don’t make the same mistake I have.
5 years ago
Reply from Sunnova
Hello Siobhan, we are sorry you had to go through this ordeal. We do appreciate your patience. Upon review of your account, I do see that we contacted you this morning to provide you an update. The transfer process will be completed in the next week. Thank you!^MO
Aug. 13th, 2019
Robin Antioch, CA
Sunnova installed my solar and I could not be happier. They were prompt, courteous and conscientious during the whole install and I'm saving so much! I highly recommend them.
5 years ago
Reply from Sunnova
Hello Robin, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO
Jul. 23rd, 2019
Pat Staten Island, NY
Seamless operation! Service was quick and convenient from our first appt to the installation! All questions were answered and we were kept informed about permits etc.
5 years ago
Reply from Sunnova
Good Morning Pat, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP
Jul. 19th, 2019
Alexandra Coley Preston City, CT
We had a very positive experience with our solar installation. They have provided excellent customer service and kept us informed in every step of the process.
5 years ago
Reply from Sunnova
Good Morning Alexandra, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP
Jul. 19th, 2019
Dino Manchisi Ansonia, CT
They were professional courteous ,on time ,efficient ,and were there when I needed a question answered and still are I tell all my friends about sunnova
5 years ago
Reply from Sunnova
Good Morning Dino, Thank you for your positive feedback and Welcome to The Sunnova Family! ^MP
Jul. 19th, 2019
Brian Lang Egg Harbor City, NJ
We are coming up on 3 years with this system. I would NOT recommend this company! We had multiple problems during the set up and installation was extremely slow. We were promised HUGE savings on our electric bill. This HAS NOT HAPPENED! We have under produced every year so far. When I called customer service about the production guarantee, was told we have to wait for 3 full years. This system does not produce any where near enough to carry us thru the winter months, November thru May, so additionally I pay an electric bill and an oil bill. This is NOT saving me any money...it is costing me more then before solar. Buyer beware! Do your research! We've been scammed.
5 years ago
Reply from Sunnova
Thank you for your feedback, Brian. I apologize that this was your experience with Sunnova. This is not the typical Sunnova experience. I have reviewed your account and see that a case has been created to address your concerns. One of our Issue Resolution agents will be in contact with you today to ensure that all of your questions and concerns get addressed. ^MO
Jul. 12th, 2019
Brianna Stasio Saugus, MA
Our system has been down for almost a month and it seems like they could care less to get someone out to fix it. We used to be be so happy with Sunnova until now and we are really disappointed. We are constantly told “ well we guarantee you a certain amount of production every year and you won’t get a credit with your system down until you pass that amount”. Well now my national grid meter is rolling like crazy and I’m going to be stuck with a bill from both power companies. Also for a company that is all about clean energy wouldn’t you want a system to produce as much clean energy as possible and not be offline for an extended period of time regardless of how much production you promised?
5 years ago
Reply from Sunnova
Hello Brianna Stasio , We are very sorry to hear about your experience with your Solar System. We'll escalate your note to the appropriate department. Can you send us a private message with your system ID and a phone number where we can reach you? ^OA
Jun. 28th, 2019
Linda Verrecchia Cape May, NJ
My system was installed in August but did not go on line until December four years ago. My home is less than 700 sqf but the system was too small. My electric bills were higher than ever and when I called to complain they said they could install additional panels but it would be considered a second system and I would have to pay another monthly leasing fee. On top of high electric bills the leasing fee increases every year! I am paying $300 to the electric company and a leasing fee on top of that!! My advice would be to buy your solar system outright (it will pay for itself) or lease from a company that has a pay off option and/or a shorter term lease!
5 years ago
Reply from Sunnova
Thank you for your feedback Linda Verrecchia. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers. Can you send us a private message with your system ID and a phone number where we can reach you? ^OA
Jun. 27th, 2019
LP Montgomery Village, MD
1. Got connected May 1, 2019. So far, underwhelming production rates even in the high summer season - we are not even making the promised yearly average. "Winter is coming " and we will produce much less and consume more, which is looking really bad and expensive. The "guaranteed" rates are quite low, 15% below what was calculated by contract. It's like the casino always wins - all the deficits will be on the customer's expense. I wonder if anyone ever gets 15% more than it was promised??
2. Sunnova has problems with website that does not show correct production for the whole month (June). I've been told that the problem involves "select" accounts, obviously, our account is one of them. No information on their website that something is wrong and they are working on it. So, the production is mediocre and now we don't even know exactly how much was produced. SolarEdge does not show any data for the last several days either because it is based on Sunnova data. The company says - "we are working on it, will fix the problem within 2 weeks!!". They don't plan to provide any compensation for any inconvenience it is causing to the affected accounts.
3. The contract is actually worse than timeshare - you have to sign up for a deal for 25 years without knowing much about it and without any possibility to modify or get out of it. They pressure you to sign everything immediately, which does not give a lot of time to read through and understand this "guaranteed" production that is also decreasing each year. So, the production need was underestimated- minus 15% of uncompensated margin, minus 0.5% decreased production each year. In year 1 - 15%, in year 10 - 20% and year 25 - 25% of underproduction from the initial estimated contract amount will not be compensated, with the same monthly payments.
It is OK if it works but in case of any problems, poor performance and quality of service - the customer is screwed!! This is exactly the timeshare sales methods and should be investigated as such by consumer protection agencies.
5 years ago
Reply from Sunnova
Thank you for your feedback Christine M. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.. Can you send us a private message with your system ID and a phone number where we can reach you? ^OA
Jun. 21st, 2019
Tamela Carmouche San Jacinto, CA
The biggest problem I've have with dealing with the company was a lack of communication. Through this whole process, I had to continuously call them to get updates and the status of my installations. They need extensive training in customer service.
5 years ago
Reply from Sunnova
Hello Tamela Carmouche, thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? Someone will reach out to on the next business day. ^MP
Jun. 4th, 2019
Marie Socci Linden, NJ
this has been a nightmare!!!! We were promised huge savings, and an easy answer for resolution in the event we were to sell our home. We were told that we could have the buyers assume the lease, move the system to our new home, or have the panels removed and returned to Sunnova at no cost to us. Instead the buyers cannot see the savings, nor can I as I have contacted PSEG to determine what my monthly electric bill would be and low and behold it would be less than the solar bill!! I was told I could not move the system to my new home because it is in a different utility zone .(JCPL . who we have called and they said they deal with all solar companies.) And finally Sunnova will not remove the panels and insist I signed the agreement knowing this. Contrary to what the salesperson told us. So if I want to sell my home they tell me I have to pay off the remaining lease and then give the panels back!!! Thats $79,000 for nothing. On top of that I am generating more power than I am using and not getting financial compensation. i am at my wits end . If I could give zero stars I would.. I have called repeatedly to speak to a supervisor and have yet to hear from one. This is the biggest scam out there
5 years ago
Richard Reyes Meriden, CT
Everyone at Trinity and Sunnova were very professional starting with Jason and the whole crew!! Hopefully I will save money and help the company create energy!
5 years ago
Reply from Sunnova
Hello Richard, we value your positive feedback. Welcome to the Sunnova Family! ^KM
Apr. 18th, 2019
R J Frost San Juan Capistrano, CA
Update, still not operational due to lack of timely response. 2months! Man reviewing went on 1 month maternity leave, then his bid went on vacation. Ignored requests for timely change, went ahead eith all inspections, permits..... now they want to treat my very old request like a whole new system instead of just modifying original. Not too happy. One of their representatives did respond quickly to my original post, however the bottom line seems to be unchanged. They will propose change, will see cost add on. Initial change would have been $200 for next size inverter. Looking at previous responses here I also looked at overall production needef, they are low by about 2-3 300watt panels as well as 11.4kw vs 10kw inverters.
My experience with Sunova is ongoing at this point. I notified them on installation that the inverter is not optimum for best production. I have a MSEE and now retired. Almost a month later one of their reply was "you have a used inverter, sorry". Still working on settling it. I guess they Don't need good referrals and more business.
5 years ago
Reply from Sunnova
Hello Mr. Frost, I apologize that the equipment was not new, as we would expect. I will have an Issue Resolution Specialist reach out to this Partner and yourself to arrange a resolution. We most definitely want the good referrals and appreciate you reaching out so that we can address your concerns. ^JG
Feb. 19th, 2019
Angela Pearl River, NY
It’s really too soon to tell. I know the Trinity team of guys that came to my house was awesome. I know Joselin was great she was my account manager I guess. I don’t know how well the solar panels are actually working at obviously
5 years ago
Reply from Sunnova
Hi Angela, we appreciate your feedback. Welcome to the Sunnova family, feel free to contact us with any questions!**MV
Oct. 8th, 2021
Karen Vitarelle Tuckerton, NJ
It’s been the WORST experience in my life!!! While working on my roof in December, of 2017, they dislodged the exhaust pipe from the boiler in my home! Not only could it have killed myself and pets from carbon monoxide poisoning, I had soot damage throughout my entire home, and killed most of my plants in my home! Thank God I had a lot of plants to absorb the toxins... ruined my driveway, and damaged my back deck. Over a year later.... now they deny responsibility!!! Claiming it was preexisting conditions???!!! Yes! As a woman, I climbed up on my roof and pulled my exhaust pipe up enough to dislodge it from the boiler inside my home, to expose myself and pets to carbon monoxide poisoning!!! Much less,to ruin my home!!
After a YEAR, these panels still sit on my house! Never activated! Their favors to me is to remove the panels at no cost to me ( an sure sign of guilt) but that prize doesn’t come without a contract that obsolves them of any damages, AND a kind guarantee that my roof won’t leak for a year!!!
It’s AMASING to me that this company hasn’t been put out of business!!!! If I can’t do that, I will certainly do my best to make sure that anyone doing their homework on solar companies (unfortunately I did not) will know to stay away from SUNNOVA SOLAR!
5 years ago
Reply from Sunnova
Thank you for reaching out Karen, we are here to assist you, an Issue Resolutions agent will be contacting you to address your concerns/questions. ^KM
Mar. 27th, 2019
Tammie Middletown, CT
We got our Solar panels almost 3 years ago and my February electric bill was over 400 dollars and my solar bill was 59 dollars
during the summer, its reversed. its being on going like this the whole time, no savings.
also, is anyone else getting their bills emailed to them 3 days before its due?????!!??? i have no idea what i owe until i receive an email on the 19th, and bill is due on the 22nd
We ave called Sunnova many times, they tell us, sorry thats the way Trinity set you up. WHAT WOULD WE SET UP PAYMENT THIS WAY?????? called the guy who sold us the solar, and hes avoiding us, not returning our calls-i will bad mouth Trinity/Sunnova to everyone, all day, i will tell everyone i know NEVER GET SOLAR
5 years ago
Reply from Sunnova
Hello Tammie, I apologize that this was your experience with Sunnova. Thank you for your feedback. Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. Please feel free to send us a private message with your contact information, we would have our specialist reach out to you shortly. Please email us at .^MO
Mar. 19th, 2019
Sam Amesbury, MA
If you are financing solar and are expecting to get the 9000 Ma. Tax credit be aware that they expect you to apply that right back to the principal of the loan or they will jack your rate up and nearly double your monthly payments. This practice seems predatory as the credit is listed as one of the perks for having financed your system as opposed to leasing, and is not explained really at all during time of purchase, I am not alone in being tricked either as it was another solar customer who made me aware of this practice.
The company expects payment of the entire 9000 dollar credit within 18 months of installation, this is especially a problem for me as I did not clear the entire tax credit this year and only received 3000 with the balance carried over for the next two years.
Here's where things really get fun though, my panels were installed last March and not activated until April, my monthly bill is currently $121, and my panels generated more electricity than my house consumed so from April until October I had no electrical bill which was a saving as my electric bill was typically around $213, however due to winter conditions from October until present day I did not generate more than I used, so I received an electric bill, when added to my solar bill it proved to be more than what I was paying before solar, January my electric bill was $160 plus solar $121 for a total cost of $281, now if I fail to pay the $9000 credit my solar bill will nearly double to $213 per month, meaning during winter months my combined solar and electric bill will be $373 dollars!! Needless to say I'm looking into how I can have the panels removed and break my contract. This practice is not exclusive to Sunnova as others using different companies have reported the same. So in conclusion solar energy may save trees but it won't save you money, just want to provide a warning before anyone else makes the same costly mistake I made!
5 years ago
Reply from Sunnova
Thank you for your feedback, Sam. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our potential customers. We do appreciate your patience and one of our specialists will contact you soon to help get this issue resolved. ^JG
Mar. 13th, 2019
Goodner Grouser Wrightstown, NJ
Worst decision of my life when I called Momentum Solar who is a partner with Sunnova. They came to my house and claimed I would see a monthly utility bill of 135.00 per month on average. That the system installed would handle my electrical usage. They also stated that if I didn't like the results I could request they remove it and I could cancel. My grandson and I asked repeatedly if this were the case and they sales person confirmed. It was a disaster from the beginning the install was a mess they tore up my yard. I was concerned with the number of panels and what would be produced. Well I was right the system was under sized and I now pay Sunnova 135.00 per month and my utility company 115.00 on average in winter, the 115 was my bill before the system was installed, what happened next was summer came and my house hold usage was triple plus the fee to Sunnova. I had raised the concern that when the system was size off of my old utility bill my AC units were not fully functioning only half of the units were working ergo when they built the system it was under sized. Now I have higher cost with no benefit from Solar Power at all just a cost to me due to this poor service from Sunnova partner Momentum. I have written the BBB about Momentum no resolution, I will be writing the PUC with a complaint on both companies poor customer service and bulking people out of money with false claims .
5 years ago
Reply from Sunnova
Hello Goodner, thank you for reaching out. I am sorry that you are not seeing savings. I will be more than happy to have an agent reach out to you and address your concerns. ^MO
Mar. 12th, 2019
Joan St John El Cajon, CA
Signed the contract in August of 2017. Panels installed in December 2017. Eighty-four panels in 2 arrays. Service turned on in August 2018. System is working at 1/2 capacity. Inspector sent out in November 2018. Said whole array of 42 panels not working. Have spoken many times to Sunnova. Last conversation was 3-way phone call in January including Momentum Solar who installed the system. Momentum informed Sunnova that they refuse to work on my system. Sunnova said they would get back to me. This is the end of February and have not heard from the company. Extremely poor customer service. DO OT USE THIS COMPANY.
5 years ago
Reply from Sunnova
Hello Joan, We are very sorry for the delay in response to your case. We do appreciate your patience and one of our agents will contact you to help get this issue resolved. ^JG
Mar. 14th, 2019
Christoher Albuquerque, NM
If I had to do it over agin, I would not have used Sunnova or any subsiderary partner like Zing who markets their services on their behalf. While having solar panels has saved me 30-50% off my electric bills, the contracts and agents basically misrepresented the contract. While the company claims they do not put a lien on your home for the panels, essentially that is why they do. I am have been trying to sell my home for 90 days, having over 30 showings, and 5 offers all of which were retracted upon review of the solar contract. Multiple title companies from both my realtor and potential buyers have all said while the contract is not a “lien†it is enforced like one making it extremely difficult to transfer services and complete a sale on the home. The solar company gives you a few options when it comes time to sell your home, all of which are extremely difficult and can cause you to break the terms of your contract both with them or the buyers. Unless you plan on living in the same home for 25 years or buy a system full price, it simply is not worth it. The company gets the tax incentives and the panels won’t increase value you in your home when it comes time to sell. Better yet they start charging you before you even have the system installed during the 6 month process to get permits, plans, and installation. The sales people are misleading and work on a quota system receiving bonuses for locking in so many contracts. There is no real honesty or integrity from the salesman/woman. I am currently working with a lawyer to have the system removed so I can sell my home
5 years ago
Reply from Sunnova
Thank you for taking the time to post a review and allow us an opportunity for improvement. We do apologize for your experience as this is not the normal Sunnova experience. Our goal is customer satisfaction and we strive to make each experience with our customers a memorable one by delivering the best possible service. After review of your account, we did find that a case has been opened to contact you and address your concerns. We will forward your feed back to your case owner for follow up. ^JG
Dec. 31st, 2018
YETUNDE OLOWE Union, NJ
I have had it for 3years , there is no difference in my bill by the time you add Sunnova bill to my PSEG bill. I regret signing up with Sunnova . I was told that my panels and inverter are old / obsolete by another solar panel technician that is why my panel production is low . I asked Trinity to upgrade my panel and inverter .I was told to talk to Sunnova; they keep tossing me around like ping pong back and forth . I went through alot to get panels down for roof repair that i am paying for. Still going through the same to put the obsolete panel back right now.Please do your research very well before signing up
6 years ago
Reply from Sunnova
Hi Yetunde, thank you for your feedback. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle free by being attentive when explaining the product to our potential customers. We appreciate your patience and one of our specialists will contact you soon to help get this issue resolved. ^JG
Dec. 21st, 2018
Wilma Martins Westville, NJ
We've had Sunnova solar panels for one year. We were promised lower electric bills or that the electric company may even pay us. To our unpleasant surprise we found that our electric bills were higher than the previous year. When we contacted Sunnova or PSE&G (the electric company) we were told that our usage had increased. I looked through the last two years of bills and it is clear that our usage was lower this year. Another customer service agent said we should have expected higher bills. Who would we sign up for higher bills?
After we complained the marketing agent offered to install more panels on our roof (at a higher monthly cost to us) but said they'd only do it if the new panels were on the shady side of the house. What's the point in that? They might as well bury them in the yard.
We are disgusted with our Sunnova solar panels.
6 years ago
Reply from Sunnova
Thank you for reaching out, Wilma. We are sorry to hear that this was your experience with Sunnova. We are definitely concerned about your experience and would welcome the opportunity to address this with you directly. We value your feedback and will use it to improve. Please send us your system Id or a phone number associated with your account so that we can review your account and contact you. Thank you again!^MO
Dec. 4th, 2018
