Sunnova: Read 6,314 User Reviews From Real Homeowners

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kay lehman

The sales man worked with me to make the unit so I could afford it. The install was done within a couple of days. And everything is great!

1 year ago

Reply from Sunnova

Thank you, Kay Lehman! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Mark Kiesling

Workmanship is above my expectations Very clean install, highly recommend, Fast install, passed all inspections on first appointment

1 year ago

Reply from Sunnova

Dear Mark, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for.

Mar. 20th, 2024

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John Bachman Ocala, FL

We have been experiencing quite a bit of savings since activation of of Sunnova solar system , and hope to continue doing so!

1 year ago

Reply from Sunnova

Hello John! Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 18th, 2024

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L Kelley Sonoma, CA

Your crew showed up on time performed the service needed, explained what they did and why. Very professional grade service

1 year ago

Reply from Sunnova

Hello L Kelley, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 11th, 2024

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Maria Tirado

My system is two years old. I haven't had any problems. I'm not worried about the power going out or bill increases. Excellent.

1 year ago Edited March 22, 2024

Reply from Sunnova

Maria Tirado thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Dan Desrosiers

Great to work with. I had a tree fall and damage one of my panels. They came out and replaced the panel at no cost to me.

1 year ago

Reply from Sunnova

Hello Dan Desrosiers, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 4th, 2024

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Nichole Moneghan North Fort Myers, FL

Great customer service in person and on the phone. However the installers left a mess of trash on my roof, the side of my house and stuffed my recycle bin full with trash.

1 year ago

Reply from Sunnova

Greetings Nichole, thank you for your 4-Star review! We do regret to hear you encountered problems after the installation. We would love to help in any way possible. Please email us at customerservice@sunnova.com with your system ID and/or case number and we will gladly reach out to assist. Thank you!

Feb. 23rd, 2024

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Brandy Hood New Port Richey, FL

My panel’s got turned on a week ago and I’m already getting a bill they have not even produced enough electricity to cover my home the seller lied to me about my system and bullied me in to signing up when I kept saying no he brought me gift cards and gifts etc… he told so many lies he told me that sunnova wold let me married payment next month since I just got turned on but when I called they told me absolutely not they wouldn’t help me out I was scammed.. I DO NOT RECOMMEND TRINITY SOLAR OR SUNNOVA

1 year ago

Reply from Sunnova

Hello, Brandy Hood. Thank you for bringing this to our attention. We apologize for any inconvenience. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns? We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Feb. 13th, 2024

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Wkilway Traverse City, MI

Sunnova has been out to my property five times since May 5th of 2023. My solar panels only worked 3 months since they have been installed. Every time Sunnova comes out here, they are here for maybe 10 mins and nothing gets resolved. Having these solar panels was a huge mistake and I am not happy or satisfied with any of the service or solar panels.

1 year ago

Reply from Sunnova

Hi Wkilway, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly. Please email us at customerservice@sunnova.com with your system ID and we will gladly ensure your systems preforms as intended.

Feb. 8th, 2024

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Mark Clack

I liked that after the installation, Sunnova sent a contractor over to repair and paint my walls impacted by the installation of new meters.

1 year ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Feb. 6th, 2024

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Rachel Karam Hemet, CA

Bought a home forced to purchase the solar system it came with. First time home buyer. Was told by solar company I would be saving money. system I leased with Sunnova isn't producing enough energy. Causing me to have double payments. I'm stuck in a lease for 25 years. Paying Sunnova for not producing enough energy. Money isn't every going towards paying of the system. I wish I would have been told this house needed more solar panels to save money. Not happy with Sunnova

2 years ago

Reply from Sunnova

We apologize for the inconvenience. We will look into this for you right away and ensure you receive the assistance you need. Please send us an email to customerservice@sunnova.com with your case detail we will gladly reach out to assist.

Jan. 8th, 2024

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Ria Ramnarine Dallas, TX

All the representatives were professional, helpful, and knowledgeable on what they were doing and towards guiding us on the process.

2 years ago

Reply from Sunnova

Hello Ria Ranmarie, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 4th, 2024

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Christine Nelson Tampa, FL

They were so easy to work with , always kept us informed about what was going on and when something was going to happen.

2 years ago

Reply from Sunnova

We value your review, Christine Nelson. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Jan. 4th, 2024

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Sebastian Freeman

We really like how easy and fast the service was. From start to finish, we were informed on the process with every step.

2 years ago

Reply from Sunnova

We appreciate your review, Sebastian Freeman. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Jan. 2nd, 2024

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George McGee Fitchburg, MA

What I did not like it took months to get the job done and then it took Unitil 2 months to change the metter.As for Sunnova your people where very good at there jobs

2 years ago

Reply from Sunnova

Thank you, George! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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Scott howard Hornbeck Beverly Hills, FL

Excellent and Professional service , Installation explained and confirmed. Constant contact to make sure everything went smoothly.

2 years ago Edited January 1, 2024

Reply from Sunnova

Thanks for your positive feedback, Scott Howard Hornbeck! We're incredibly excited that you've decided to go solar & join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future.

Jan. 3rd, 2024

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carol morgani Port Charlotte, FL

So far our system seems to be doing well. We have not seen a significant savings, but we have only had 1.5 months in operation.

2 years ago

Reply from Sunnova

Thank you, carol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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Cynthia jones

I’m leasing the panels and haven’t had any problems with them it has Been cost efficient and has a nice look for your home

2 years ago

Reply from Sunnova

Thank you, Cynthia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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kenneth yom

Sunnova solar system made our life very comfortable with saving energy bill after We put a pool (14'x28') in our backyard.

2 years ago Edited June 12, 2024

Reply from Sunnova

Hi kenneth yom, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 2nd, 2024

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Darlene P Chula Vista, CA

I am very satisfied with the functionality of the system they provided and they were clear and accurate about the cost and performance.

2 years ago

Reply from Sunnova

Thank you, Darlene! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Taya Bridgeport, CT

People who sign me in with Solar were friendly, professional, answered/explained all my questions. Appreciate very much!

2 years ago

Reply from Sunnova

Thank you, Taya! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Christina Mauger

very helpful in understanding the process and when i have questions they are always available and wonderful to work with

2 years ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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I Arzuaga

So far, we have good communication with the seller, having doubts about the adjustments. And we have had no problems with the equipment.

2 years ago

Reply from Sunnova

Thank you, I! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Robert Clement Phoenix, AZ

Sunnova is a great company handling quality products. My system has performed flawlessly since its installation over 3 years ago.

2 years ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Rj

Very simple process. Employees were knowledgeable when had questions or concerns. All work done in a timely and professional manner.

2 years ago

Reply from Sunnova

Thank you, Rj! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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ec pj Allentown, PA

As previously stated the whole process was smooth, I was informed of every step. Also in the first 8 days I saved $70 in November

2 years ago

Reply from Sunnova

Thank you, ec! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Carlos Amador

They worked fast on my case. Iam very pleased with the experience and dedication making sure I understand all the process.

2 years ago

Reply from Sunnova

Thank you, Carlos! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Tanya Stevens

Everyone involved was very professional and knew the answers to any questions I had. So far I am very happy with our solar experience!

2 years ago Edited March 25, 2024

Reply from Sunnova

Thank you, Tanya! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Cindi Wood Fuquay-Varina, NC

We have had the solar panels on our home now for over 2 months and still are not able to use them. No calls about what is going on. Inspector been 3 times and still has not approved. Not happy from the beginning, really worried about the future with this company. If I had to do it all again, I would NOT!!!!!! I am ready to call you to come take them down.

2 years ago

Reply from Sunnova

We apologize for the inconvenience. We will look into this for you right away and ensure you receive the assistance you need. Please send us an email to customerservice@sunnova.com with your case detail we will gladly reach out to assist.

Dec. 21st, 2023

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Jeff Snell Roswell, GA

The sales team was helpful until the contract was signed. Information provided during initial meetings was incomplete and misleading. After contract was signed I was told they would walk us through the process but this was not the case.

2 years ago

Reply from Sunnova

Hello Jeff Snell, Please send us an email to customerservice@sunnova.com with your system ID or case number so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 20th, 2023

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Cynthia Clauser

Basically they did the job well. Even helped me solve a problem that NV energy said they did but didn't do. Overall I liked the staff a lot.

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you, Cynthia Clauser, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 15th, 2023

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steve dunn Glendale, AZ

The system was installed APS came out and instsalled metor and I had to turn system on myself and its been 2 wks and have not even got a phone call to make appointment to install monitoring system.

2 years ago

Reply from Sunnova

We appreciate you letting us know about your experience. Please feel free to contact us at customerservice@sunnova.com with your system ID and phone number. We would be glad to help.

Dec. 15th, 2023

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MARIA PEREZ

My electrical service provider has been Sunnova for a year and my experience has been excellent. I have a totally reliable and secure system.

2 years ago

Reply from Sunnova

Thanks for reaching out to us, Maria Perez. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 14th, 2023

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Lee Arnett Del Rio, TX

So far so good has cut the electric bill a great deal I’m hoping continues to work efficiently and we will be very happy thank you

2 years ago

Reply from Sunnova

Thank you Lee Arnett, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 7th, 2023

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hogwild6885 CA

Not enough communication from your company regarding the final steps of my installation of the solar on my house. When will I start paying and who. When does nv energy stop sending me bills.

2 years ago

Reply from Sunnova

Hi hogwild6885, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Dec. 7th, 2023

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Miguel Mondragon

The system works great however whenever I try to get in contact with ANYONE regarding me getting my money reimbursed for the inspection that I had done by my electricity provider I don’t hear back. I was told I would be getting that money I paid back and have yet.

2 years ago

Reply from Sunnova

Hi Miguel Mondragon, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Please feel free to email us at customerservice@sunnova.com with your system ID and phone number. Thank you for your understanding and patience. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 30th, 2023

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Ron62 York, PA

We have been very happy with the explanation of the system and the program. Communication has been great and the install was well done!

2 years ago Edited December 8, 2023

Reply from Sunnova

Greetings Ron62, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 27th, 2023

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Dennis Kelley South Weymouth, MA

What an easy experience from beginning to end. Shawn the salesman was the great. He explained everything that made sense.

2 years ago

Reply from Sunnova

Thank you, Dennis Kelley, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Nov. 20th, 2023

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Barbara Baker Oviedo, FL

The communication began to falter and the end of the process. To date we are still unable to access system information via their app. Repeated requests for assistance from customer service have yielded no response.

2 years ago

Reply from Sunnova

Hello, we apologize for the inconvenience you have been experiencing. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Nov. 7th, 2023

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Carlos Hernandez Sebring, FL

Everything went ok , the intallation was Professional and the system work good the aplication for check the panels Is amazing

2 years ago

Reply from Sunnova

Hello Carlos Hernandez, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Nov. 7th, 2023

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Marcia Early San Jose, CA

I loved how we were kept abreast of each phase in the process. All calls and questions were answered in a timely manner.

2 years ago

Reply from Sunnova

We appreciate your review, Marcia Early. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Nov. 7th, 2023

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Alana Westley Orlando, FL

This company was very responsive and willing to answer any questions that I had. I would recommend this company to anyone.

2 years ago

Reply from Sunnova

Hi Alana Westley , Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey, & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Oct. 27th, 2023

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Pamela Rodgers

Getting solar with Trinity/Sunova is the best thing I’ve done for myself financially and environmentally in a long time

2 years ago Edited October 14, 2024

Reply from Sunnova

Greetings, Pamela Rodgers , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 25th, 2023

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Ronbiz

Jay F did a great job explaining everything to us. The installation crew was excellent. The work was done quickly and efficiently.

2 years ago

Reply from Sunnova

Greetings, Ronbiz , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 23rd, 2023

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Karen Stumpf Phoenix, AZ

They were efficient keeping me updated on their progress. Answered my questions and returned calls in a timely manner. My thanks. Karen

2 years ago

Reply from Sunnova

Hello Karen Stumpf, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 20th, 2023

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Kevin Loeffler Lafayette, CO

Took weeks of no communication to get my system hooked up on my new build. They claim the system has been hooked up but their own dashboard has no data a week later. Workers have shown up to work on the system without notice or announcing themselves. The system might be great if it ever works.

2 years ago

Reply from Sunnova

We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. Our team is currently conducting a thorough review of your account, and we will have one of our dedicated agents contact you promptly to address your concerns. We want to assure you that we take this matter seriously and are fully committed to delivering the best customer service possible. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right.

Oct. 20th, 2023

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Jowara Morgande

They have great plans and coverage. They stay true to there promise of offering great solar for your home. Save lots of money with solar.

2 years ago

Reply from Sunnova

Hi Jowara Morgande, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 19th, 2023

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Letty Lopez Riverside, CA

I don’t have any problem with a technician. Technician was very helpful. I got problems with customer service. I called three times and never return my phone call.

2 years ago

Reply from Sunnova

Thank you, Letty! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 18th, 2023

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Ankush Kanungo Newark, CA

Did not have good experience. I had to call multiple times maybe 15 times to check the status and why activation it's blocked. I had to go back and forth between pge and sunnova. Sunnova made me pay upfront for panels but it was bad experience to get the service activated. I had to pay all the electricity bills for 3-4 months delay. If you pay upfront for some service you do expect better than the experience I had.

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Oct. 16th, 2023

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Janelle Sostar

Going solar was an easy process and everything has been incredibly smooth. All dealings with Sunnova were professional and courteous.

2 years ago

Reply from Sunnova

Hello Janelle Sostar, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar, & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 16th, 2023

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