Sunnova: Read 5,941 User Reviews From Real Homeowners

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Lynley Nall Dallas, TX

I have really enjoyed working with Sunova. Every person that we have worked with from the sales person to the installers have been kind, courteous, and informative. I get no electric bill, which is wonderful! Going solar has been the best decision for our family and the planet.

1 year ago

Reply from Sunnova

Thank you, Lynley! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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Rachelle Rivera Prague, 10

I loved the whole process starting from the sales rep, Kaya, to the installations and follow up. Everything went smoothly. Everyone was friendly, professional and maintain the process clean. Thanks to everyone. Thank you for the followup each step of the way. Highly recommend this company!

1 year ago

Reply from Sunnova

Hello Rachelle Rivera, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DM*

Jun. 8th, 2023

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gflandro Tullahoma, TN

Sunnova contacted us with an offer to help us recover from the mess our solar panel system was left by the Pink Energy company when they failed to finish the installation and commissioning of our system. There help brought our system up to a working level.

1 year ago

Reply from Sunnova

Thank you, gflandro! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LG*

Jun. 8th, 2023

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Mary P Fords, NJ

The process was seamless from start to finish. The customer service was exceptional. The system performs as stated and saves us money each month. ** Update to my review. Initially, I was very happy with the service I received. In the first 3 months, we noticed considerable savings. Apparently, our system was not installed correctly and the parts needed to repair the system were not in stock. We were not informed the system was not operational until we called after receiving a bill double the usual from the electric company on top of the contracted amount from Sunnova. Customer service was slow to respond to our inquiries and would not assist with the 2K in electric costs even though it was due to improper installation and a service delay on their part. Since we did agree to the system installation terms, we have no recourse and have seen little value in the first year of ownership. Hopefully, the upcoming year is better and I can update my review again.

1 year ago Edited January 1, 2024

Reply from Sunnova

Hi Mary P! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

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SuZANne CaUsEy East Providence, RI

Excellent experience from start to finish. The install team we had was very well organized and conscientious of our property. John lead the team to a flawless finish. Each team member new their respective job and completed it in a timely manner.

1 year ago

Reply from Sunnova

Hello Suzanne, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 5th, 2023

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Judy Obrien Round Rock, TX

Some Customer service agents do not know how to live in the solution and stonewall getting customers up the management chain to seek resolution. They repeatedly tell you no and give the scripted apology “I am sorry”. Upper management needs to know unresolved issues so you can improve your processes & procedures. There’s a disconnect between several phone calls and what is entered in the system ~ the right hand doesn’t know what the left hand is doing. Ultimately I had to start from ground Zero with each phone call. The service tech that replaced inverter is amazing ~ prompt, courteous and communicated well. You need to give this guy a Bonus ~ he’s probably taking a LOT of crap from frustrated customers who have had negative experiences with Customer Service.

1 year ago

Reply from Sunnova

Hello Judy Obrien, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you ? *LG*

Jun. 2nd, 2023

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Tammy Reyes New London, CT

I am very pleased with Sunnova. They put a new roof on our house and installed our solar panels. My electric bill is the same amount every month. I have recommended them to family and friends. The installment team was very professional.

1 year ago

Reply from Sunnova

Hi Tammy Reyes! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 1st, 2023

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Tom Frechette

It’s been almost3 years, and I have been very happy with Sunnova. I especially love the website as I am constantly logging and comparing the details of my power generation and comparing them with previous years! This information reinforces my decision to get solar panels on my house. I have no regrets what so ever,,,

1 year ago Edited June 1, 2023

Reply from Sunnova

Thank you, Tom Frechette! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 1st, 2023

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Carolyn Dechaine Las Vegas, NV

Sunnova has an excellent phone staff to assist with any questions or concerns. They do not rush you off the phone. They listen to what is being said and usually resolve the problem at that time. Their monthly reports are easy to read and user friendly. I am happy with this company. 5 stars!!

1 year ago Edited September 26, 2023

Reply from Sunnova

Hello Carolyn Dechaine, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 31st, 2023

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Yedinci Ogul

From start to end whole process was very easy and very efficient. They delivered everything they promised and quality of the work and the customer service was priceless. I recommended three of my friends they all purchased from Sunnova.

1 year ago Edited June 13, 2024

Reply from Sunnova

Thank you Yedinci Ogul! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

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Kenneth Shinn West Hartford, CT

Sunnova has been a great company in our decision to go solar. The whole experience has been stress free from the very beginning and we have saved so much in our electric bill every month. I cannot say enough how much I recommend Sunnova for anyone interested in going solar.

1 year ago

Reply from Sunnova

Hello Kenneth Shinn, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 30th, 2023

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Ruben Sanchez Burgos

Sunnova solar energy is a beautiful thing that could happen to my wife. She has 16 medical conditions, needs an airconditioner 24/7/365, and during hurricane season, is a guarantee that she still has the opportunity to be safe. Not for me, just for her well-being!!!!

1 year ago

Reply from Sunnova

Hi Ruben! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Pedro J. Carmona

I have been with Sunnova since 2015. Excellent quality regarding their solar panels and inverters. Its personnel is super professional. I am optimistic that they would provide batteries to founder customers like me in Puerto Rico at accessible prices. Thanks a lot Sunnova for the solar services.

1 year ago

Reply from Sunnova

Hi Pedro! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Collin Vandersommen Orlando, FL

**Rating: 3 out of 5 stars** The process of having my solar roof installed was a mixed bag. The journey began with the crew arriving without the necessary tools and workforce, causing a delay in project completion. However, the second time around, the team displayed great efficiency. My major disappointment lies in the aesthetic aspect of the installation. The sales representative did not inform me about the metal conduit that now runs up the side of my house and garage, which affects the overall appearance negatively. Although a solution of painting it was proposed, I am yet to receive a follow-up from the sales team about this. While the installation crew demonstrated high professionalism, I feel the upper management and sales team could improve their communication and customer focus. The sales personnel seem to prioritize their interests over clear and comprehensive customer service. Overall, the experience could have been better organized and more customer-centric.

1 year ago

Reply from Sunnova

Hello Collin, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

May. 26th, 2023

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Robert Schultz

Great company. Informative sales staff. Answered all questions I had regarding solar and answered other questions that I didn’t even think about. Top notch customer relations. Kept me informed all the way though the application and installation process. Everything you would expect from any company. Good job!

1 year ago

Reply from Sunnova

Hello Robert Schultz, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 26th, 2023

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sameer bhati

Great customer support... They took care of everything from installation to startup the system. I did not felt any issues with the smooth transition between my service provider PEC and Sunnova. Now i am able to use solar power for my daily household needs.

1 year ago

Reply from Sunnova

Hello Sameer, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *VD*

May. 25th, 2023

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Yazmin Melendez Kissimmee, FL

My experience with Sunnova has been excelent since the beginning! It exceeded my expectations since the beginning! Excelent guest service and motivational program! I felt secure during the whole instalation process until the end! Highly recommended!

1 year ago Edited May 30, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Yazmin Melendez! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 31st, 2023

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CARMEN RODRIGUEZ

I liked sunnova because of professionalism. Installation I was told it will take a while like 3 to 4 months. I hade professional going to my house verifying that everything is in order. Like werethe solar panels are going to go,plus a class how to understand my new equipment with the do and don't.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Carmen! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *VD*

May. 25th, 2023

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Kevin Ortiz

A very solid company. My experience has been outstanding from purchase to installation in no time. Customer service is reliable and prompt. The times I have needed support, Customer service has been outstanding. I have been a customer since 2018 and would gladly recommend them.

1 year ago Edited June 5, 2023

Reply from Sunnova

Hello Kevin, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 5th, 2023

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Phil M

So far, so great. Getting a new roof this Friday on my house and garage. Had some electric work done to prep for the solar panels and 2 back-up (generator style) batteries installed. Ever single sales person, customer service, laborer etc I have dealt with has been courteous and professional.

1 year ago

Reply from Sunnova

Hello Phil, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *VD*

May. 25th, 2023

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Ahmed Munoz Silver Spring, MD

I'm very satisfied how my solar system with battery backup works. I have been able to power my house during outages and specially after storms and/or weather systems. Love how it works in the background and I don't have to worry about it.

1 year ago

Reply from Sunnova

Hello Ahmed, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *VD*

May. 25th, 2023

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Alexander “Polar Bear” O'Connor El Paso, TX

First impressions are everything, and thus far my experience with this company have been great. My solar panels have not even been installed yet, but I will say that thus far I have had a very positive experience with them. I am looking forward to my installation.

1 year ago

Reply from Sunnova

Thank you, Alexander! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Carrie Bivens West, TX

I am extremely satisfied with Sonanova. The company is very professional. Friendly and explains everything to you.l NEVER dreamed of getting solar panels but when it was explained to me l didn't hesitate to get them. This company is great l highly recommend them . Thankyou Sanova for your patience and time.

1 year ago Edited May 25, 2023

Reply from Sunnova

Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Jose G. Vargas

Sunnova has been an easy journey into solar energy. Th system is sturdy and works within my expectations. Since I have my solar system, (which includes) two TESLA batteries, I haven't had power outages at all. Having a reliable energy system has become the new standard for me.

1 year ago

Reply from Sunnova

Jose G. Vargas, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *PL*

May. 25th, 2023

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Gracie Adorno Randolph, MA

Great company to have solar panels with. I've had them for a few years now and is completely satisfied with service rendered. Great customer service. I have recommended many people to go solar... to choose Sunnova. Works well for me.

1 year ago

Reply from Sunnova

Hello Gracie Adorno, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Jorgito

The system has improved my quality of life in a substantial manner. The use of Battery combined with the solar panels has given all our family sense of security during blackouts,, which are common in PR due to deficient electric system.

1 year ago Edited May 24, 2023

Reply from Sunnova

Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Carlos Feliciano

based on my experience I have not had any problems with system service and customer service. It has been in the few moments that I have had to call and they have solved and/or given me the appropriate and fast service and guidance with excellent results.

1 year ago Edited May 25, 2023

Reply from Sunnova

Carlos Feliciano, Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *PL*

May. 25th, 2023

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JACKY LEEDS Mays Landing, NJ

I know how much my old electric bills were and every month I can see how much solar has saved me. Its like putting money in the bank every month. We have never had a problem with our system but we know they would come out to fix it right away.

1 year ago

Reply from Sunnova

Hello Jacky, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

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Big Play LLC Rockville, MD

Sunnova provided a great system, handling all the permitting and interconnection details. Shirley my account rep was ON every detail of the project at every turn including rebate application. The financing and documentation went well. I'm so happy

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Big Play LLC! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DM*

May. 25th, 2023

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Frank Maurier Manchester, NH

The whole process from the initial salesman to the finish product went as explained, it’s not a quick process because of permitting and power company involvement but we knew up front. It’s been up and running for a few days now and is working great. The app is very helpful. I would recommend to my friends

1 year ago

Reply from Sunnova

Hello Frank Maurier, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DM*

May. 25th, 2023

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Kenny Best Jr.

Sunnova is a reputable company offering flexible agreement plans and valuable perks to customers interested in going solar. I highly recommend this company to anyone looking to join the solar movement that is taking over the nation.

1 year ago

Reply from Sunnova

Hi Kenny Best Jr.! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 25th, 2023

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Tim McNeil

Salesperson was extremely friendly, explained about trends happening in our state regarding electrical power increases. The installation of the system was quick and looked good when they were finished. I would recommend to anyone looking to install a solar system.

1 year ago

Reply from Sunnova

Hello Tim McNeil, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

May. 25th, 2023

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Jay Majestic Caldwell, NJ

Just got the solar panels installed about a month or two ago, and turned on this week with no issues (to my knowledge). I suppose my only critique would be, that during the township inspection, the Sunnova tech/rep waited (in his vehicle) for the inspector to arrive for their scheduled appt for hours. Apparently the inspector showed up for 10 mins then left. Then the Sunnova tech/rep went back in his vehicle for another hour, and then he left. I was not home at the time, but my mother and wife were and said nobody came to the door.

1 year ago

Reply from Sunnova

Hi Jay Majestic! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 22nd, 2023

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John Mitchell Austin, TX

The guys were extremely professional, friendly and informative on the product operation procedure. Job site was safe and area clean upon completion of set up. Ensure ready for inspection by county inspector and completed follow up with us on every step of the process.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, John Mitchell! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 22nd, 2023

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David Moss Olympia, WA

Glad I did solar. It is paying for itself quickly, and I feel like I am doing something for the planet. The install went very quick, but the design and permitting took way too long, about 4 months. Maybe not Sunnova's fault, also the city's.

1 year ago

Reply from Sunnova

Hello David Moss, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 17th, 2023

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Rebecca Roark Cleveland, OH

It was a quick check of a Generac component. The service person was on time, knew what they were doing, and quickly made the check of all Generac components in our system. I was impressed with the degree of professionalism displayed.

1 year ago Edited May 15, 2023

Reply from Sunnova

Hello Rebecca Roark, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^SG

May. 15th, 2023

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J Hartman Kernersville, NC

The techs came and knew what they were doing. Had my system diagnosed in less than an hour, did repair work, system is now up and running for the first time since installation by Powerhome Solar since May 2022. I highly recommend this company as a source for solar service.

1 year ago

Reply from Sunnova

Hello J Hartman, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 11th, 2023

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Duncan Backer Westerly, RI

Sunnova and Trinity Solar have been very good to me. The contract was easy to read and understand. Over the past year, they have provided exactly what I expected. They have not charged me any additional fees. My roof is in great condition. They have not damages my property and left the worksite better than they found it.

1 year ago

Reply from Sunnova

Hello Duncan Backer, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP

May. 8th, 2023

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George Umholtz North Wales, PA

Excellent installment work, they have followed thru on all commitments, without any badgering. When I call customer service I get to speak with a human being who knows their product and can help me, without having to talk to several people to get an answer .

1 year ago

Reply from Sunnova

Hello George Umholtz, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP

May. 8th, 2023

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Michael Jarvis Avon, MA

Customer service is top notch from sales rep to install team, everyone was super friendly and helpful. Everyone seemed to genuinely care about the customer experience. The quality of service was like they were working on their own family’s home.

1 year ago

Reply from Sunnova

Hello Michael Jarvis, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 8th, 2023

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Pamela Jean Thornton Fairview, PA

We really appreciated that Sonnova actually helped us understand our system and made it run correctly. Before they contacted us our system had never run at all. We had it for a year and it never ran at all. Then a tech from Sonnova came and explained it and turned it on and made it run correctly.

1 year ago

Reply from Sunnova

Thank you for your note, Pamela Jean Thornton. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! ~AG

May. 5th, 2023

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Harley Lindenmuth Fairborn, OH

Sunnyvale is taking over for the failed Power Home Solar/Pink Energy. It won't take much effort to do better than PHS/PE. However, my initial impression of Sunnova is positive. While I'm not having any issues at the moment, they have sent two crews to check things on my system. Both crews were friendly and professional. It's nice that Sunnova is checking for known issues before I have a problem.

1 year ago

Reply from Sunnova

Thank you, Harley Lindenmuth! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 5th, 2023

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Pat Mohan

Got system pretty early. The thought of bringing my light bill from $125 a month to under $20. Irks for me. I had two dogs at home and kept AC on from Noon till I reached home from work, bill still ran under $20. During COVID worked at home and AC ran all summer. No change in bill. Sunnova calls you if they see a problem and send tech out right away.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Pat Mohan! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

May. 3rd, 2023

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Charlene Silvernail

Sunnova's customer service is very knowledgeable of the product. They can answer my questions without having to put me on hold....and they are very kind and understanding of my situation. They put themselves in my shoes and I like that.

1 year ago

Reply from Sunnova

Hello Charlene Silvernail, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 2nd, 2023

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Paula G Huntington, WV

The technicians were extremely courteous and patient. They took time to explain the problems they found and made the necessary repairs quickly. The solar panels are working now after being down for more than a year. I am very pleased with the work they did.

1 year ago

Reply from Sunnova

Hello Paula G, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

May. 2nd, 2023

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Leon Gerstner Pittsburgh, PA

They delivered with what we agreed upon. They kept me updated on the progress and completed before their estimated time. The phone app is NOT compatible with either of our phones or tablet. We hope it will be updated so we can utilize this option.

1 year ago

Reply from Sunnova

Hi Leon Gerstner! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 1st, 2023

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Thomas P Columbus, OH

My solar panel system (for whatever reason) wasn't working basically since installation- which was approximately 20 months. Well, when Sunnova came out to my home, I wasn't there, but when I got back home later that day, my solar panels were WORKING, AND PRODUCING POWER! NET METERING🙏🏼☕️🏁👉🏽💪🏽🇺🇸🌤

1 year ago

Reply from Sunnova

Thank you, Thomas P! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 1st, 2023

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Damien Stetson

So far through this whole process they have been attentive to any questions that needed to be answered and have kept us informed every step of the way. A huge thank you to Melaynne, David, Julie and Julia for all being so awesome!

1 year ago

Reply from Sunnova

Hi Damien Stetson! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 1st, 2023

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Cheryl Dunlap Wilmington, DE

Haven't had our first appointment yet but are very happy we now have a contractor to service our solar where Pink Energy quit us with no warning , or references for other service providers. Glad Generac provided the name of SUNNOVA.

1 year ago

Reply from Sunnova

Thank you, Cheryl Dunlap! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 1st, 2023

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Shelly Handwerk Allentown, PA

It was a long process for the solar panel approval, design, manufacture, installation and multiple inspections. They communicated with us through every step. We had a customer advocate whom we could contact with any questions throughout the process and we are happy to be up and running and looking forward to our new energy!

1 year ago

Reply from Sunnova

Hello Shelly Handwerk, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP*

Apr. 27th, 2023

Sunnova Reviews