Sunnova: Read 6,313 User Reviews From Real Homeowners

star star star star_border star_border

Dave Spaven Orlando, FL

BETTEREARTH WAS MY INSTALLER C.C WAS MY PROJECT ADVISER. BETTEREARTH DID A FINE JOB ON THE INSTALL BUT TRIER PORTAL IS LACKING AS FAR AS BEING ABLE TO COMMUNICATE. C PROMISED ME MY FIRST YEAR OF PAYMENTS AND A CHECK FOR $1,507.08WHICH HAS NOT BEEN FORTH COMING AS OF THIS DATE. ALL I ASKED AS THAT HE BE STRAIT FORWARD WITH ME AND HE WAS NOT. MY SERVICE HAS BEEN ON LINE FOR ALMOST A MONTH AND THIS MONTH I HAD TO PAY DUKE ENERGY $203 WILL I GET ANY REBATE? I ASKED THAT CHASE CALL ME SO I COULD GET SOME ANDWERS HE WILL NOT ANDWER MY POST EMAIL OR CALLS TO DATE.

2 years ago

Reply from Sunnova

Hello Dave Spaven, We sincerely apologize for any inconvenience. In order to better assist with any concerns , feel free to reach us via email at customerservice@sunnova.com Incorporate your system Id and full name in order to receive the best assistance.

Oct. 27th, 2023

star star star star star_border

Robert Killoran Wayne, PA

The installation, while structurally correct, left us with debris blowing off our roof for several weeks. The crew was a bit sloppy on-site. Overall, it was a pretty good experience beyond the minor annoyance of debris falling.

2 years ago

Reply from Sunnova

Hello Robert Killoran, We apologize for any inconvenience. Thank you for your message. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Oct. 26th, 2023

star star star star star

Rachel Chandler Houston, TX

They were very thorough with their presentation about the Solar System, about how it would save on my energy bill. The representatives that talked to me were always knowledgeable and answered questions without hesitancy.

2 years ago

Reply from Sunnova

Hi Rachel Chandler, Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Oct. 23rd, 2023

star star star star star

Connette Miller Phoenix, AZ

They were professional. They kept us informed of how long each step would take and called us each time to be sure someone would be home. Their installers were tidy and efficient.

2 years ago

Reply from Sunnova

Hello Connette Mille , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 19th, 2023

star star star_border star_border star_border

Kenny Bain Marshall, TX

Communications needs to be improved upon. My inverter went out only several weeks after it was installed. It took over one month for a new one to be installed. The first day they were supposed to come, I waited all day and they never showed up. When they finally did come and make the replacement, the installers placed the Current Transformer in BACKWARDS, which not only caused my system to report crazy statistics, but it would not allow me to draw from the battery after dark. Furthermore, you as owner of a SolarEdge system cannot adjust any of the battery / storage profiles. You have to go through the installer and wait, often times having to make multiple requests.

2 years ago

Reply from Sunnova

Hi Kenny, we sincerely appreciate your feedback and we apologize for any inconvenience. We would appreciate the opportunity to turn this around. Please feel free to email us at customerservice@sunnoca.com.

Oct. 18th, 2023

star star star star star_border

craig wagner Coopersburg, PA

I like how it show a close to real time production of the system. One minor things is that since my system has only been on for about 2 weeks the energy this month and lifetime energy should be the same and they are slightly off.

2 years ago

Reply from Sunnova

Thank you, craig! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 17th, 2023

star star star star_border star_border

Sheila Brown

The process from beginning to end was rather disappointing. Beginning with installation. Upon departure the Hatchway was left open and the basement was infested with flies. The upstairs ladder to attic was left down all day and only when my neighbor called at 8:00 pm to tell me my attic light was on did I realize why my air conditioner was struggling all day. I have written, shared disappointment in other visits and length of time process took.

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Oct. 13th, 2023

star star star star star

Mark Murphy Salt Lake City, UT

Nice job on the project, saving us over $100 a month consistently compared to last year with no system. Not even bringing into light the increased rate change by the electric providers.

2 years ago

Reply from Sunnova

Hello Mark Murphy, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 2nd, 2023

star star star star star_border

Rambo Hound Aliquippa, PA

So far only had one week of power from the system all is working fine. The reason for 4 stars instead of 5 is the customer service operators they have a foreign accent and speak very fast I have to ask them to repeat and slow down over and over. I am hard of hearing and talk on the phone through hearing aids.

2 years ago

Reply from Sunnova

Hello Rambo Hound, We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously . We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 28th, 2023

star star star star star

James A Jones Havertown, PA

Ian in the process of getting a second battery. The process has been smooth, however I can’t give a complete rating until my battery is installed. Looking forward to receiving it.

2 years ago

Reply from Sunnova

Thank you, James! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

L M Was Newton Center, MA

Great Communication & Seamless Installation. There was an activation delay, but it had to do with Eversource and state laws/requirements. We strongly recommend our Solar Representative/Sales person, Cole House!

2 years ago

Reply from Sunnova

Thank you, L! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Keri Fry Boynton Beach, FL

Really happy we went Sunnova !! All the services they have provided so far along with their hard-working team members who made the process of installing a full panel system to our house such an easy process.

2 years ago

Reply from Sunnova

Thank you, Keri! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

James Bryant Lindale, TX

Sunnova Reps have been honest and fully transparent. They have taken the time to explain in detail everything that I have had questions about, and are trying to fix what Lumio did wrong.

2 years ago

Reply from Sunnova

Thank you, James! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Mary Loechler Sterling, VA

Excellent service from the initial sales to a system that has been installed for two and a half years with no problems. I would highly recommend the company and the product to anyone who is considering a solar installation.

2 years ago

Reply from Sunnova

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Rolando Rodriguez Rosado

I think Sunnova is great. Good and nice people at the Customer Service Department. Excellent people working on the field, and an extraordinary people as sales executives. Really proud for being a satisfied customer.

2 years ago

Reply from Sunnova

Rolando Rodriguez Rosado, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Sep. 26th, 2023

star star star star star

melissa doak

I had to call for assistance with a questionable panel and customer service was exceptional. I was given a case number and follow up email. Carlos explained what to expect next and was a pleasure to work with.

2 years ago

Reply from Sunnova

Thank you, melissa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Anita Hendrickson Las Vegas, NV

Sunnova has been wonderful to work with. The only thing is wish they would be more personable. It would be nice to have someone reach out once in awhile to see how things are going & have them check the equipment.

2 years ago

Reply from Sunnova

Thank you, Anita! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Jr Houston, TX

Joseph from Sunnova made the buying easy. I had an issue with another rep from a different vendor and Joseph contacted me from Sunnova and helped resolve that issue. This company actually cares about its customers IMO.

2 years ago Edited December 8, 2023

Reply from Sunnova

Thank you, Jr! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Jose Abrew Ocala, FL

I liked the way I received the paperwork on my email in order easy to find sometime people send me stuff through my email and they have to send it a few times they mess up alot

2 years ago

Reply from Sunnova

Thank you, Jose! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Janet Lincoln Edgecomb, ME

The representatives who came to see me convinced me it would be a good idea to get solar panels. They spoke of the pros and cons. After that, I decided I did want them and they felt I would be approved.

2 years ago

Reply from Sunnova

Thank you for your message, Janet. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 25th, 2023

star star star star star

Catherine Reeder

Very very professional on time did a wonderful job The work is very good and clean up is even better. I was amazed at the cleanup job they did. Looks beautiful panels look great I'm very pleased.

2 years ago

Reply from Sunnova

Catherine Reeder, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Sep. 25th, 2023

star star star star star

Patty Kean Plymouth, MA

We liked all steps of the process. Our sales rep, Kevin L, was informative, hands-on, but NOT pressuring. The support staff has been prompt and efficient. Highly recommend!!! Go solar!

2 years ago

Reply from Sunnova

Greetings , Patty Kean, we are genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 25th, 2023

star star star star star

Randy Kemp Troy, WV

Very dissatisfied with the people that sold me this they lied to me I am not getting the savings that I was supposed to be getting it’s very very disturbing that they let people like that do business

2 years ago

Reply from Sunnova

Hello Randy Kemp, thank you for taking the time to write this feedback to us. We apologize for any inconvenience you have encountered. We would like to get more information on your situation if you don't mind. Please contact our dedicated team via email at CustomerService@Sunnova.com with your situation or concerns.

Sep. 19th, 2023

star star star star star

Alma Rosa Santiago Pizarro (Kary)

I am very pleased with the Service that Sunnova provides me. It is a very reliable company and they always have a way to resolve my "issues" since they have all the forms of communication to keep me up to date with them.

2 years ago Edited September 26, 2023

Reply from Sunnova

Thank you, Alma! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Gary Bramble

Always very polite understanding. Also very helpful in the knowledge of everything going on with the solar panels and everything helping me through everything that I needed to do and also what was going on.

2 years ago

Reply from Sunnova

Thank you for your message, Gary Bramble. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 19th, 2023

star star star star star

Domingo Ramos Alpharetta, GA

Solar energy is the energy for the future. Workin with Sunnova is a really god experience ever. I appreciate the treatment and professional service of Sunnova and Windmar energy team.

2 years ago Edited September 15, 2023

Reply from Sunnova

Thank you, Domingo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

star star star star star

Jose Bussi

For the moment the service and the sales man was very respectful and very helpful, he take time to explain everything about the solar system and how can this help reduce my electric service for better peace of mind thanks

2 years ago

Reply from Sunnova

Thank you, Jose! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

star star star star star

R. V. Valrico, FL

Sunnova gives me and my spouse peace of mind. We appreciate the fact that we will have energy during adverse weather or during one of the many unscheduled power outages that occur in Puerto Rico.

2 years ago Edited September 15, 2023

Reply from Sunnova

Thank you, R.V! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

star star star star star

James Boyer

Great solar energy provider. Glad I took the step into this type of energy. Don't need or have to worry about any kind of power failure anymore. Don't wait and join right now, you won't regret it.

2 years ago Edited June 5, 2024

Reply from Sunnova

Hello James Boyer, Thank you for helping us convert more homes into energy-saving powerhouses! We're happy to hear that your experience is meeting your expectations.

Sep. 19th, 2023

star star star star star

Anna Arroyo

They are very efficient and are very informed of the system. The personnel like the installers etc are very responsible, helpful and are ready willing and able to answer any questions in full details.

2 years ago Edited September 18, 2023

Reply from Sunnova

Hello Anna Arroyo, Thank you for helping us convert more homes into energy-saving powerhouses! We're happy to hear about your installation process and overall experience.

Sep. 19th, 2023

star star star star star

Ferdinand Vega

I am very satisfied with the service provided by my company of service..Windmar..and I will continue moving forward with this great company..Sunnova .Thank you for all good work and advise.

2 years ago

Reply from Sunnova

Thank you,Ferdinand! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

star star star star star

Marjorie Velazquez

Very efficient in verything, they installed them quickly. Until now I have had the service for 3 years and I hace no cumplaints. I am very satisfied. Thank you for your services.I recommend them..

2 years ago Edited September 15, 2023

Reply from Sunnova

Marjorie Velazquez, thank you for sharing your positive feedback! We take great pride in providing the best services to our customers.

Sep. 19th, 2023

star star star star star

Ismael Ruiz

Sunnova is the most trusted company within all our solar industry in PR, As of today my experience with this company is over my expectations. “If you are with Sunnova, you are in good hands”

2 years ago Edited June 7, 2024

Reply from Sunnova

Thank you for sharing your positive feedback, Ismael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 15th, 2023

star star star star star

Lily Ríos

Pleased with the service received from Sunnova and Windmar Home. Very happy with the installation of the solar system. I recommend them, good luck and they can continue providing their services.

2 years ago Edited September 15, 2023

Reply from Sunnova

Thank you, Lily! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

star star star star star

Joyce kenney

The communication was terrific. Any question that I had was answered, helping me to make an informed decision. The product is great, they didn't try to upsell me. They were informative, friendly and met my needs.

2 years ago

Reply from Sunnova

Thank you, Joyce! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

star star star star star

Kevin Willems New Windsor, IL

My project is still in the design stage but everyone that I have had contact with at Sunnova has been very courteous, friendly and cheerful and answer any questions I've had promptly without hesitation.

2 years ago

Reply from Sunnova

Hi Kevin Willems, Thank you for your kind words! We're here to assist you at every step of your project. Your satisfaction is our priority, and we look forward to continuing to serve you. Thanks for choosing Sunnova!

Sep. 14th, 2023

star star star star star

M Khat Denver, CO

So far Sunnova has been very good at responding to any issues and they communicate well. I don't have any experience with any other solar companies, but so far I have been happy with how Sunnova has performed.

2 years ago

Reply from Sunnova

Hi M! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 14th, 2023

star star star star star

Carmen Arana Cape Coral, FL

I like sonova because I am going to save money on electricity, I was paying too much, it was an exaggerated amount, thanks to sonova I can have that money to spend on other things for the home

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Carmen! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 15th, 2023

star star star star star

Jagdeep Singh Singh Fresno, CA

I like Sunnova. I have solar from 1 more competitor for a different house but they never called to make sure the output. Sunnova makes sure that the output remains as promised through the years.

2 years ago

Reply from Sunnova

Thank you, Jagdeep! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 15th, 2023

star star star star star

Bob Scholz Fresno, CA

The representative that we worked with, Luca, did a fantastic job! Every question we had he answered quickly and expertly. He was always available when we called and explained things to us in layman’s terms.

2 years ago

Reply from Sunnova

Hello, Bob Scholz. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 14th, 2023

star star star star star

Shelly Saczynski Wallingford, CT

Very professional installation, excellent service, great value, no upfront cost to us. I love thinking about those panels up on the roof humming away in the sunshine, contributing to a cleaner environment.

2 years ago

Reply from Sunnova

Thanks for reaching out to us, Shekky Saczynski. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 14th, 2023

star star star star star

jim alcorn MI

In 30 minutes they figured out what another company hadn't been able to fix/figure out in over a year. Got my panels back online within minutes, and got the exact parts ordered to fix the remaining issues

2 years ago

Reply from Sunnova

Hello jim alcorn, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Sep. 7th, 2023

star star star star star

Kris Mettelmann Champaign, IL

The whole process was very easy. The installers were great and all of the paperwork with the city, the electric company, etc was pretty much handled and I just had to sign off. Very painless.

2 years ago

Reply from Sunnova

Hi, Kris Mettelmann. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 7th, 2023

star star star star star

Bonnie Caron

Applying for financing was very easy ! Speaking with customer service to set up automated payments was quick and many dates to pick from .. automated payments gives you a discount.

2 years ago

Reply from Sunnova

Hi Bonnie Caron, We appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Sep. 7th, 2023

star star star star star

John Dahlen Las Vegas, NV

The service was outstanding. If I ever had a question or concern I could reach out by phone or text and got an immediate response from them. They also kept me in the loop as to what was going on in the process

2 years ago

Reply from Sunnova

Hello, John Dahlen. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

star star star star star

Keith Woodson Walden, NY

I was very pleased with the services that Sunova offered. I will refer them to any, and everyone that I come across from the start of the job to the finish of the job. I was very pleased with all the services.

2 years ago

Reply from Sunnova

Hello, Keith Woodson! We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

star star star star star_border

Kenneth Lawson Rancho Cucamonga, CA

I liked the equipment and the installation. The lease contract Seemed wordy and too lengthy. The equipment caused a small Leak in two areas in my upstairs Bedroom. The installation company Repaired the cause of the leaks.

2 years ago

Reply from Sunnova

Hello Kenneth Lawson Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 6th, 2023

star star star star star

Trudie Boeker Washington, DC

From start to finish they have given us a time frame and kept us in the loop. They originally gave us a date and they were right on. The sales personnel thru the install people were professional and kept us informed.

2 years ago

Reply from Sunnova

Trudie Boeker, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Sep. 5th, 2023

star star star star_border star_border

Blair

Took to many calls to get a correct time and day. Also was lied to about a Technician showing up, when they didn't. They said to cutomer service my panel was inaccessible. Yet my panels are on the outside of my home. Also, my dog would have alerted me someone pulled into my drive way. But, the Technician that did show was quick and explained the problem quickly. Reason for a 3 out of 5

2 years ago

Reply from Sunnova

Hello, Blair. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

star star star star star

Hoo Dat Uxbridge, MA

The process obviously took several months, but the Sunnova team communicated pretty well and kept in touch at each step of the way. Made the process painless other than a few days install.

2 years ago

Reply from Sunnova

Hello, Hoo Dat! We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

Sunnova Reviews