Sunnova: Read 6,314 User Reviews From Real Homeowners

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Peggy Murgo

I am very happy with my service, by Sunnova! We are enjoying our low electric bills! I am looking forward to having a battery installed. We had someone out to measure for it, about 6 week ago!

1 year ago

Reply from Sunnova

Thank you, Peggy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Old Soldier

The crew that installed my system were efficient and respectful of my property. They explained the process and their workmanship is very good. Attention to detail and picked up the trash. Start to finish professionals.

1 year ago

Reply from Sunnova

Thank you, Old! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 25th, 2024

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Tracey Bird

This company doesn’t fool around. They got right to work, didn’t hesitate to ask questions and make sure they got done right and still done fast. I would recommend them to everyone.

1 year ago

Reply from Sunnova

Hello Tracey, thank you for your five-star review. We appreciate your feedback! We hope our services keep exceeding your expectations.

Oct. 14th, 2024

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Eileen Magliola

I have had no issues so far. The process of getting set up and start it was smooth and easy. The only reason I didn't give you five stars is because I've only been up and running for about a week and I don't think that's long enough to give a fair review of the company overall. Time will tell.

1 year ago

Reply from Sunnova

Thank you, Eileen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Marco Meneses, MPH, MS

I don't have complaints about the installation, I was executed as planed and fast. Our complaint is with the the information systems of the company. We had and currently have trouble trying to log into the Customer Portal. They made a mistake, placing as an incorrect user name which makes very difficult to log in or replace the password. The system rejects logs in and is very difficult to see the production of the solar panels, how much we are paying and how much we are "saving" We know that the installation is very good for the environment, but not yet nothing about saving money.

1 year ago

Reply from Sunnova

We appreciate your feedback, Marco. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 8th, 2024

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Andrew R

Good experience with Sunnova. So far things have been as advertised. They came out once proactively to replace a micro-inverter. Was pleased to see that they are in fact monitoring my solar production.

1 year ago

Reply from Sunnova

Hello Andrew. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 3rd, 2024

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TC Wood

Unfortunately, the the website doesn't update the auto pay when information is submitted there. It seems like there are glitches and there's a lot of going back and forth with requiring the customer to provide the same information. It is also been difficult to get in contact with customer support not only for the customer but for the seller associated to the solar.

1 year ago

Reply from Sunnova

Hello TC Wood. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to helping you!

Oct. 2nd, 2024

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Margo Fabiano

I just got my solar panels installed in August of 2024. Everything was so easy from start to finish. It's still a bit early for me to rate the performance of the panels themselves.

1 year ago

Reply from Sunnova

Greetings Margo. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 1st, 2024

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Peter Haskins

It took many phone calls to get the fix required. Almost 3 months without battery service. Which cost me financially. But when tech was on site fix was completely done, very professionally handled

1 year ago

Reply from Sunnova

Thank you, Peter! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 24th, 2024

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Claudia-Don Winkler

The installation, while a long process, went smoothly. The only disappointment was the bill I got from NVE after the system was installed. I did not know that I had to build up CREDITS in order to just have to pay the monthly NVE connection fee.

1 year ago Edited November 15, 2024

Reply from Sunnova

Hello Claudia, thank you for your five-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Sep. 18th, 2024

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Eric Figg

I was an adopted customer referred from Generac for service only. Slow communication getting a service time confirmed. Once we had an appointment they showed up on time. Had parts in the van, and they diagnosed and fixed the problem! They were very professional throughout the process. Highly recommended.

1 year ago

Reply from Sunnova

Thank you, Eric! We appreciate your review and the time you took to share your experience. We're glad to hear that your experience with us has been exceptional thus far.

Sep. 18th, 2024

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Melecia Lopez

Sunnova has been very helpful Armando C. our Saleman has been helpful & always did the best for us. Solar is amazing & makes it easy for us to pay our payment to Sunnova & not to PG&E.

1 year ago

Reply from Sunnova

Hello Melecia, thank you for your five-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Sep. 18th, 2024

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Tom Burleigh

I liked my experience. The only thing I did like was the change in the plans. They ended up installing two more panels then originally planned and they had to go by themselves on my garage roof which doesn’t not look as nice as the original plan for panels just on the house.

1 year ago

Reply from Sunnova

Hello Tom, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We hope our services exceed your expectations. Thank you for being part of the Sunnova Family!

Aug. 27th, 2024

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Holly Moore

Good company! Offers us information on new trends that might benefit us, ways to keep our system running well, updates to our account and innovative ways the company is helping the environment.

1 year ago

Reply from Sunnova

Hi Holly, thank you for your message. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.

Aug. 26th, 2024

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Aaron Goro

From the planning to installing the panels, the company has been on top of it the entire time. The process was easy, and their team followed up with me each step of the way.

1 year ago

Reply from Sunnova

Thank you, Aaron! We appreciate your review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 26th, 2024

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Carlos Quintana

First Gabby S.. Great 👍 job. Took care of all my concerns. She great person to work with 🫡👍. System is working pretty good still studying it. I’m satisfied at the moment.

1 year ago

Reply from Sunnova

Thank you, Carlos! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

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Julie Heuser

At this time we are very happy with the product. We have only had the solar panels for a couple months. We will see how it goes financially after having panels a full year to experience it during all the seasons.

1 year ago Edited November 15, 2024

Reply from Sunnova

Hello Julie. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 19th, 2024

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Adam Scranton

It has been a pleasure working with Sunnova. Everyone we encountered had great communication skills. Never once had to reach out and say where we at? Very impressed. Highly recommend.

1 year ago

Reply from Sunnova

Greetings Adam. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 15th, 2024

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zonia perez

Very efficient and reliable, best thing I have done. My home is all based on electricity and this has helped a lot with my electric bill. I do recommend this company.❤️❤️

1 year ago

Reply from Sunnova

Hello Zonia. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Aug. 15th, 2024

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G Griff

Entire project from time of agreement to activation is way too long. Very little personal interaction on achieving updates. The Sunnova app is too general and lacks detail. Installation was seamless once approval and permits were granted.

1 year ago

Reply from Sunnova

Thank you, G! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to reach out to us with your account information so we may assist you with any concerns you may have.

Aug. 13th, 2024

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Erickenth Rivera

Me gusta ya que el sistema me funciona hien desde el primer momento me hubiese gustado tener mas placas y una bateria mas pero en el momento que lo adquiri y el pago era lo que podia pagar pero definitivamente lo recomiendo

1 year ago

Reply from Sunnova

Thank you, Erickenth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

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CC Sub

This whole procedure with Solar was very smooth. I would definitely recommend them to anybody. I’m glad that I made the choice you !! Thank you for the amazing customer service

1 year ago

Reply from Sunnova

Hello CC Sub, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Aug. 9th, 2024

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Blankie

Have electricity always and lately where I live there has been many outages concerning electricity like last night no electricity for 4 hours but thanks to them I had without any interruption

1 year ago Edited August 2, 2024

Reply from Sunnova

Thank you, Blankie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 2nd, 2024

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Shirlene

I haven’t seen much change yet but I will say it was very deceiving when the sales representative told me I would get checks on the mail from ppl. I’m not even sure why I believed that but that is not true at all and they should stop saying that as a point sale. Also. I’m not sure why but I still pay a lot to ppl even though my system produces more than it utilizes. About 6$ a day. I haven’t seen much change so far. I wish I would say better things.

1 year ago

Reply from Sunnova

Hello Shirlene, thank you for taking the time to share your experience. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. Thank you for giving us the opportunity to serve you better.

Jul. 31st, 2024

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kathy E Yost

The sales rep was thorough and answered all questions. Timeline was what we expected. Installation was quick. Crew was very courteous. We are pleased with all aspects of this project.

1 year ago

Reply from Sunnova

Thank you, kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Bernie kugler

Solar panel system was installed timely, with care for the roof and cleanup was immaculate. Then one problem we had was fixed in reasonable time frame and all has worked perfectly ever since.

1 year ago

Reply from Sunnova

Thank you, Bernie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Amit Venugopal

Quoted competitively. No gimmicks. Answered all questions. Executed installation quickly and on time. Aligned inspections quickly after and had us live. Very happy with their work.

1 year ago

Reply from Sunnova

Thank you, Amit! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Charles Morgan

I Liked the regular communication during the installation process keeping me appraised of the status of each phase. I also liked the professionalism of the crew and how careful they were with keeping the job site neat.

1 year ago

Reply from Sunnova

Thank you, Charles! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Kelly Acker

The entire process was effortless and the team made it easy to accomplish tasks. However, the directions given via email for Florida power and light were inaccurate. Also, I suggest explaining how to go about paying the solar bill after everything is connected and turned on so that the process is more seemless.

1 year ago

Reply from Sunnova

Hello Kelly, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

Jul. 31st, 2024

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Karen Nobles

I loved the way the whole set up was. They did a nice job installing all equipment and presentation was great. I have already referred your company to a few friends thank you.

1 year ago

Reply from Sunnova

Thank you, Karen Nobles! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 24th, 2024

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debbie reid

I just completed the process of going solar. It was easy. They did most of the work. I rated them 4 only because I'm unable to access my account online due to a glitch which is being worked on. The process was easy and I kept updated with each step.

1 year ago

Reply from Sunnova

Hello Debbie. Thank you for your feedback regarding your journey with us. We apologize for the inconvenience caused with our portal. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 22nd, 2024

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Michael Schiavo

Great service! Very knowledgeable agents! Provided courteous and continuous service! Explained each step in detail! Great online service! Provided updates all through the process!

1 year ago

Reply from Sunnova

Hi Michael, thank you for your message. We strive to make the switch to solar a smooth journey, and we're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for being part of the Sunnova Family!

Jul. 16th, 2024

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Bobby Ross

It took a lot longer than expected. Initially communication was aweful and very slow, if I got communication at all. I was able to get an agent who cared and took personal responsibility for ensuring I got the information I needed. The production of the solar is less than I was expecting and I still have to pay an electric bill to RI energy, which I was hoping to eliminate.

1 year ago

Reply from Sunnova

Hello Bobby. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We look forward to providing you with the customer service you deserve. Thank you for choosing Sunnova!

Jul. 11th, 2024

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Russell Leonard

Your employee who came to assess and fix the problem was knowledgeable and thorough, and stayed until the issue was fixed, though it meant a late evening drive back to Knoxville.

1 year ago

Reply from Sunnova

Hello Russell, our goal is to provide world-class customer service, and we're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jul. 10th, 2024

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venkata brahmaji dhavileswarapu naga

Sunnova provides top quality Solar Panels and had no issues so far. Sunnova also has excellent Customer service.Sunnova app is also easy to navigate and provides excellent info about the energy generated time to time.

1 year ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 2nd, 2024

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Mark Bolden

The communication. They kept me informed every step of the process. I’m very interested in the referral program and will definitely let my neighbors and friends know who to trust.

1 year ago

Reply from Sunnova

Hello Mark. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Jun. 28th, 2024

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Grace Marie Bohn

system is great - but it took a long time to fix the problem and did not get any reimbursement for paying double for a couple months, paying my electric company and sunnova at the same time. My electric bill was over $100. and my Sunova payment was over $100. Not a good situation.

1 year ago

Reply from Sunnova

Thank you, Grace! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Tynelle Aiwohi

Sunnova employees have been very helpful and friendly. Always willing to explain until I understood whatever I asked. Never gave an impression of irritation like other companies. Employees here are great!!

1 year ago

Reply from Sunnova

Thank you, Tynelle! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Waldemar Vives

The reliability of the system providing the security that when the power goes out my family stays energized ranks Sunnova as one of the best investments I have made in my life.

1 year ago

Reply from Sunnova

Thank you, Waldemar! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

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Kate deangelis

Sunnova's customer service is amazing! The wait time on the phone was less than five minutes. The customer service representative was great my issue was solved in under ten minutes.

1 year ago

Reply from Sunnova

Thank you, Kate! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

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Frank Chen

There are still questions that cannot be addressed such as Enphase or SPAN app. Been in PTO 10 days, but the panels are still not producing properly. Online data seems different from both apps. Early termination fee from my previous electrical provider has not been taken cared

1 year ago

Reply from Sunnova

Hello Frank. Thank you for your feedback! We take great pride in providing you with a comprehensive understanding of our process. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance regarding your system production. We look forward to helping you!

Jun. 28th, 2024

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Vida Kwateng-Pugh (Luvlie Realtor)

1 year ago

Reply from Sunnova

Greetings Vida. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!

Jun. 6th, 2024

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Nick Misner

The reps and installation team were responsive, swift, and did a good job conveying that they knew what they were talking about. I was able to get the system quoted, setup, and installed in a matter of months.

1 year ago

Reply from Sunnova

Greetings Nick! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

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Garry Deeter

I like every contact with sunnova so far every question was answered in detail. Every step of installation was explained in detail. My property was treated with respect as was myself,my wife and my dogs

1 year ago

Reply from Sunnova

Hello Gary. Thank you for your 5-star rating!We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

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Capt. Jeff

Just a very pleasant experience to work with y'all so far I I expect it will continue going smoothly! Aubrey, our sales rep really knows the products and able to answer all our questions!

1 year ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Amy Jiang

This has really lowered my monthly electricity bill. Sunnova has been great at quickly responding to request for service after a power shortage and everything was included in the 25year warranty with no out of pocket cost!

1 year ago

Reply from Sunnova

Hello Amy. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 14th, 2024

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Joseph costa

It’s great not having an electric bill every month plus the system generates enough electricity to also pay for all the fees that the utility companies charge you and still maintain a nice little credit in reserve.

1 year ago

Reply from Sunnova

Hello Joseph, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jun. 21st, 2024

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Kanchana Pradhan

Not receiving any bills from PGE, receiving credits instead. System is performing great and this is not even peak season. Able to see daily production and usage on PGE which is great.

1 year ago

Reply from Sunnova

Hello Kanchana. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 25th, 2024

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K COLLINS

Professional, honest and trustworthy. Our Sales Consultant was truthful, helpful and knowledgeable about the company and its products. There were surprises or unexpected additional costs to us like some companies do.

1 year ago

Reply from Sunnova

Hello K COLLINS. Thank you for the positive feedback. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment.

Jun. 6th, 2024

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Jose A De Leon

I just hope that the system holds up in this new hurricane season which is about to start. It passed with flying colors during Hurricane Fiona, but this season is promising to be a very active one.

1 year ago

Reply from Sunnova

Hi Jose, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far.

Jun. 6th, 2024

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