Sunnova: Read 6,313 User Reviews From Real Homeowners

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Julian Trujillo

Process took a long time but they kept me up to date every time on reason, but overall am very happy with my spat and saving me money. Thank you Trinity Solar/ Sunnova.

9 months ago

Reply from Sunnova

Thank you, Julian Trujillo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 5th, 2025

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Eric Ressler Jr.

I really don't know how to answer this. I started my solar journey with Trinity Solar. They made the transition easy. Now that the system is fully installed and functional, Sunnova has the reins. Don't know much of anything about Sunnova, so I'll leave it at that.

9 months ago

Reply from Sunnova

Thank you Eric for your feedback!

Feb. 12th, 2025

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Lynette Posey

Sunnis may be good but this whole solar experience has been a nightmare!! It’s been almost 2 years since we started - they bid out system too small to accommodate what we needed we purchased the first 17 panels - they put part of them too near a tree and they get shaded- I voiced my option many times knowing my yard and the trees I have in my yard - many of the panels we purchased with hard earned money are not producing as they should !!! We are not happy at all !!!

9 months ago

Reply from Sunnova

Thank you, Lynette. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please reach out to us at customerservice@sunnova.com for further assistance.

Feb. 11th, 2025

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Debra Odom

The communication was excellent. Weatherdid not permit service tobe done on at least 3 occasions. Each time communicsted via email and text to explain tbe circumstances.

9 months ago

Reply from Sunnova

Thank you, Debra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 7th, 2025

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Bill Cavins

Initial visit by Sunnova engineer was impressive. Immediate illustrations and good explanations. V3 Electric technicians were very mindful and friendly. PG&E was predictably slow in approvals.

9 months ago

Reply from Sunnova

Thank you, Bill! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 7th, 2025

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Patti Passaro

we had out solar up and running end of Dec 2023 well come July to now we have had increasing FPL last one 379 and constant problem with the panels and they never honored that they said i would not get bills like that due to their faulty equipment so untop of my solar bill i have paid addition 200 to 379 FPL bill for the last 6 months and before I have 77 panels and we installed hurricane proof window and doors. It has been their equipmane and then the solar edge app it never now shows what solar is going to the FPL for net metering. I will never recomment them the don't care no calls and follow up last time the one invertor box was in sleep mode.

10 months ago

Reply from Sunnova

We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please accept our apologies for any inconvenience you have experienced with Sunnova's services. Please reach out to us at customerservice@sunnova.com for further assistance.

Feb. 4th, 2025

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NBCustomer

I was so impressed with all of the support and resources that Sunnova had. The whole process was much easier than I thought. I am very happy with our solar panels.

10 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jan. 27th, 2025

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Tomas

Sales representative explained everything to my satisfaction! Install technicians were in and done in record time! One drawback, would have preferred conduit to be run through the attic and remain unsightly!

10 months ago

Reply from Sunnova

Hello Tomas. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 27th, 2025

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Zach Wescott

Josh and David were extremely helpful and knowledgeable when they came out to speak with me. Install went flawlessly and we are loving having solar through sunnova!

10 months ago

Reply from Sunnova

Hello Zach. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jan. 21st, 2025

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Doug Burns

Disappointed that the representatives did not always seem to know what each were doing. But otherwise the installation has gone very well and all staff/employees have been very friendly and helpful!

10 months ago

Reply from Sunnova

Hi Doug! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jan. 16th, 2025

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Stephanie McGaw

Was very pleased with the sales staff and the knowledge they had and were willing to find out the information to answer our questions. The installation was very well down.

10 months ago

Reply from Sunnova

Thank you, Stephanie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 6th, 2025

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Raymond

The installer made many mistakes having to return to correct there shoddy work at least five times. The project started in August and was completed in late December.

11 months ago

Reply from Sunnova

Hello Raymond. We appreciate your review and the feedback you provided to continuously improve the customer experience. We strive to make the switch to solar a smooth journey and are sorry to hear that your experience did not reflect this. For any concerns or inquiries, please contact our customer service team at customerservice@sunnova.com with your system ID.

Jan. 2nd, 2025

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Primo

Great approach by the salesman, very professional, shows a great knowledge explaining how the system works and the process of the installation. Over all excellent work

11 months ago

Reply from Sunnova

Hello Primo. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 26th, 2024

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Sharon

After they installed them, no one came to talk to us to explain how it works. It wasn’t turned on so I googled it. I don’t even know if you bill me or do I get the bill from ASP? Lots of guestion that were never explained

11 months ago

Reply from Sunnova

Hello Sharon. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

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jin kim

I’ve had a rather frustrating experience with Sunnova solar panels. They subcontract the installation company Freedom Forever, and unfortunately, Freedom Forever has made a few mistakes. They’ve installed the panels on the wrong side of the roof, despite the panels producing electricity as expected. When I reached out to Sunnova to express my concerns, they suggested I contact Freedom Forever. However, Freedom Forever then redirected me back to Sunnova, leaving me feeling stuck and uncertain about how to proceed. I’ve decided to seek legal advice to explore my options and find a resolution to this issue. Don’t go with Sunnova.

11 months ago

Reply from Sunnova

Greeting Jin. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Dec. 12th, 2024

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William Sprague

My system was installed in January 2024. My monthly payment for my system is $200 less than my old electric bill. I have not had an electric bill since then.

11 months ago

Reply from Sunnova

Hello William. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 9th, 2024

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Lillie Jane Johns

It’s hard to say, because we haven’t been on too long, but so far we are enjoying it, especially the installation process, as they were very professional, and courteous, rated 4 because there’s always room for improvement, although I can’t imagine where at this time.

1 year ago

Reply from Sunnova

Greetings Lillie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 3rd, 2024

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George Busse

The two day installation went into overtime and it became too dark to cut the rails that extended beyond the roof. We were told that on the first day the install team arrived without all their tools so the second day they had to hustle to get the job done leaving someone else to come out to cut the rails that overhang the roofs. We waited over two weeks until the town inspector came and the installer cut the rails over the garage but wasn't able to cut the rails over the house roof. When will someone come and cut these rails???

1 year ago

Reply from Sunnova

Hello George. Thank you for reaching out and bringing this matter to our attention. Upon review of your accounts, you are still under construction. At this time, we recommend that you reach out to your installation company for the appointment.

Nov. 26th, 2024

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S H

The sales process, inspections and installation went very smooth, of course . But as soon as the installation, the customer service was very bad. I have still not received the final email since the pto. I called customer service finally and was able to get a link to monitor my service. Thankfully, the rep was very helpful and took accountability for the lack of customer service I had received. Overall , we are still happy with our solar service and would recommend.

1 year ago

Reply from Sunnova

Hello S H! We appreciate your review and for bringing this matter to our attention. We sincerely apologize for the experience you've had, and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Nov. 12th, 2024

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Tabitha Cooper

Gavin is a great example for other young players in the sales game and he will continue to grow with the team you can bet and win with people like him on the team thanks Ray and Tabby

1 year ago

Reply from Sunnova

Thank you, Tabitha! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 11th, 2024

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don Spangler

Great company to work with. They keep you updated every step of the way. Efficient installation and very informative workers. I’m looking forward to seeing more results of the solar panel efficiency.

1 year ago

Reply from Sunnova

Thank you, don! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Iveliss Perez

I like the sunova solar panel company. The customer service was amazing and it was very helpful. We were very pleased with the information that was given to us . We r happy that the bill has been significantly low.yayy

1 year ago

Reply from Sunnova

Thank you, Iveliss! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Peggy Murgo

I am very happy with my service, by Sunnova! We are enjoying our low electric bills! I am looking forward to having a battery installed. We had someone out to measure for it, about 6 week ago!

1 year ago

Reply from Sunnova

Thank you, Peggy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Old Soldier

The crew that installed my system were efficient and respectful of my property. They explained the process and their workmanship is very good. Attention to detail and picked up the trash. Start to finish professionals.

1 year ago

Reply from Sunnova

Thank you, Old! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 25th, 2024

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Tracey Bird

This company doesn’t fool around. They got right to work, didn’t hesitate to ask questions and make sure they got done right and still done fast. I would recommend them to everyone.

1 year ago

Reply from Sunnova

Hello Tracey, thank you for your five-star review. We appreciate your feedback! We hope our services keep exceeding your expectations.

Oct. 14th, 2024

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Eileen Magliola

I have had no issues so far. The process of getting set up and start it was smooth and easy. The only reason I didn't give you five stars is because I've only been up and running for about a week and I don't think that's long enough to give a fair review of the company overall. Time will tell.

1 year ago

Reply from Sunnova

Thank you, Eileen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Marco Meneses, MPH, MS

I don't have complaints about the installation, I was executed as planed and fast. Our complaint is with the the information systems of the company. We had and currently have trouble trying to log into the Customer Portal. They made a mistake, placing as an incorrect user name which makes very difficult to log in or replace the password. The system rejects logs in and is very difficult to see the production of the solar panels, how much we are paying and how much we are "saving" We know that the installation is very good for the environment, but not yet nothing about saving money.

1 year ago

Reply from Sunnova

We appreciate your feedback, Marco. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 8th, 2024

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Andrew R

Good experience with Sunnova. So far things have been as advertised. They came out once proactively to replace a micro-inverter. Was pleased to see that they are in fact monitoring my solar production.

1 year ago

Reply from Sunnova

Hello Andrew. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 3rd, 2024

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TC Wood

Unfortunately, the the website doesn't update the auto pay when information is submitted there. It seems like there are glitches and there's a lot of going back and forth with requiring the customer to provide the same information. It is also been difficult to get in contact with customer support not only for the customer but for the seller associated to the solar.

1 year ago

Reply from Sunnova

Hello TC Wood. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to helping you!

Oct. 2nd, 2024

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Margo Fabiano

I just got my solar panels installed in August of 2024. Everything was so easy from start to finish. It's still a bit early for me to rate the performance of the panels themselves.

1 year ago

Reply from Sunnova

Greetings Margo. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 1st, 2024

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Peter Haskins

It took many phone calls to get the fix required. Almost 3 months without battery service. Which cost me financially. But when tech was on site fix was completely done, very professionally handled

1 year ago

Reply from Sunnova

Thank you, Peter! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 24th, 2024

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Claudia-Don Winkler

The installation, while a long process, went smoothly. The only disappointment was the bill I got from NVE after the system was installed. I did not know that I had to build up CREDITS in order to just have to pay the monthly NVE connection fee.

1 year ago Edited November 15, 2024

Reply from Sunnova

Hello Claudia, thank you for your five-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Sep. 18th, 2024

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Eric Figg

I was an adopted customer referred from Generac for service only. Slow communication getting a service time confirmed. Once we had an appointment they showed up on time. Had parts in the van, and they diagnosed and fixed the problem! They were very professional throughout the process. Highly recommended.

1 year ago

Reply from Sunnova

Thank you, Eric! We appreciate your review and the time you took to share your experience. We're glad to hear that your experience with us has been exceptional thus far.

Sep. 18th, 2024

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Melecia Lopez

Sunnova has been very helpful Armando C. our Saleman has been helpful & always did the best for us. Solar is amazing & makes it easy for us to pay our payment to Sunnova & not to PG&E.

1 year ago

Reply from Sunnova

Hello Melecia, thank you for your five-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Sep. 18th, 2024

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Tom Burleigh

I liked my experience. The only thing I did like was the change in the plans. They ended up installing two more panels then originally planned and they had to go by themselves on my garage roof which doesn’t not look as nice as the original plan for panels just on the house.

1 year ago

Reply from Sunnova

Hello Tom, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We hope our services exceed your expectations. Thank you for being part of the Sunnova Family!

Aug. 27th, 2024

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Holly Moore

Good company! Offers us information on new trends that might benefit us, ways to keep our system running well, updates to our account and innovative ways the company is helping the environment.

1 year ago

Reply from Sunnova

Hi Holly, thank you for your message. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.

Aug. 26th, 2024

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Aaron Goro

From the planning to installing the panels, the company has been on top of it the entire time. The process was easy, and their team followed up with me each step of the way.

1 year ago

Reply from Sunnova

Thank you, Aaron! We appreciate your review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 26th, 2024

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Carlos Quintana

First Gabby S.. Great 👍 job. Took care of all my concerns. She great person to work with 🫡👍. System is working pretty good still studying it. I’m satisfied at the moment.

1 year ago

Reply from Sunnova

Thank you, Carlos! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

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Julie Heuser

At this time we are very happy with the product. We have only had the solar panels for a couple months. We will see how it goes financially after having panels a full year to experience it during all the seasons.

1 year ago Edited November 15, 2024

Reply from Sunnova

Hello Julie. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 19th, 2024

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Adam Scranton

It has been a pleasure working with Sunnova. Everyone we encountered had great communication skills. Never once had to reach out and say where we at? Very impressed. Highly recommend.

1 year ago

Reply from Sunnova

Greetings Adam. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 15th, 2024

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zonia perez

Very efficient and reliable, best thing I have done. My home is all based on electricity and this has helped a lot with my electric bill. I do recommend this company.❤️❤️

1 year ago

Reply from Sunnova

Hello Zonia. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Aug. 15th, 2024

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G Griff

Entire project from time of agreement to activation is way too long. Very little personal interaction on achieving updates. The Sunnova app is too general and lacks detail. Installation was seamless once approval and permits were granted.

1 year ago

Reply from Sunnova

Thank you, G! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to reach out to us with your account information so we may assist you with any concerns you may have.

Aug. 13th, 2024

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Erickenth Rivera

Me gusta ya que el sistema me funciona hien desde el primer momento me hubiese gustado tener mas placas y una bateria mas pero en el momento que lo adquiri y el pago era lo que podia pagar pero definitivamente lo recomiendo

1 year ago

Reply from Sunnova

Thank you, Erickenth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

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CC Sub

This whole procedure with Solar was very smooth. I would definitely recommend them to anybody. I’m glad that I made the choice you !! Thank you for the amazing customer service

1 year ago

Reply from Sunnova

Hello CC Sub, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Aug. 9th, 2024

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Blankie

Have electricity always and lately where I live there has been many outages concerning electricity like last night no electricity for 4 hours but thanks to them I had without any interruption

1 year ago Edited August 2, 2024

Reply from Sunnova

Thank you, Blankie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 2nd, 2024

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Shirlene

I haven’t seen much change yet but I will say it was very deceiving when the sales representative told me I would get checks on the mail from ppl. I’m not even sure why I believed that but that is not true at all and they should stop saying that as a point sale. Also. I’m not sure why but I still pay a lot to ppl even though my system produces more than it utilizes. About 6$ a day. I haven’t seen much change so far. I wish I would say better things.

1 year ago

Reply from Sunnova

Hello Shirlene, thank you for taking the time to share your experience. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. Thank you for giving us the opportunity to serve you better.

Jul. 31st, 2024

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kathy E Yost

The sales rep was thorough and answered all questions. Timeline was what we expected. Installation was quick. Crew was very courteous. We are pleased with all aspects of this project.

1 year ago

Reply from Sunnova

Thank you, kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Bernie kugler

Solar panel system was installed timely, with care for the roof and cleanup was immaculate. Then one problem we had was fixed in reasonable time frame and all has worked perfectly ever since.

1 year ago

Reply from Sunnova

Thank you, Bernie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Amit Venugopal

Quoted competitively. No gimmicks. Answered all questions. Executed installation quickly and on time. Aligned inspections quickly after and had us live. Very happy with their work.

1 year ago

Reply from Sunnova

Thank you, Amit! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Charles Morgan

I Liked the regular communication during the installation process keeping me appraised of the status of each phase. I also liked the professionalism of the crew and how careful they were with keeping the job site neat.

1 year ago

Reply from Sunnova

Thank you, Charles! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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