Sunnova: Read 6,277 User Reviews From Real Homeowners

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Phil M

So far, so great. Getting a new roof this Friday on my house and garage. Had some electric work done to prep for the solar panels and 2 back-up (generator style) batteries installed. Ever single sales person, customer service, laborer etc I have dealt with has been courteous and professional.

1 year ago

Reply from Sunnova

Hello Phil, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *VD*

May. 25th, 2023

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Ahmed Munoz Silver Spring, MD

I'm very satisfied how my solar system with battery backup works. I have been able to power my house during outages and specially after storms and/or weather systems. Love how it works in the background and I don't have to worry about it.

1 year ago

Reply from Sunnova

Hello Ahmed, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *VD*

May. 25th, 2023

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Alexander “Polar Bear” O'Connor El Paso, TX

First impressions are everything, and thus far my experience with this company have been great. My solar panels have not even been installed yet, but I will say that thus far I have had a very positive experience with them. I am looking forward to my installation.

1 year ago

Reply from Sunnova

Thank you, Alexander! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Carrie Bivens West, TX

I am extremely satisfied with Sonanova. The company is very professional. Friendly and explains everything to you.l NEVER dreamed of getting solar panels but when it was explained to me l didn't hesitate to get them. This company is great l highly recommend them . Thankyou Sanova for your patience and time.

1 year ago Edited May 25, 2023

Reply from Sunnova

Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Jose G. Vargas

Sunnova has been an easy journey into solar energy. Th system is sturdy and works within my expectations. Since I have my solar system, (which includes) two TESLA batteries, I haven't had power outages at all. Having a reliable energy system has become the new standard for me.

1 year ago

Reply from Sunnova

Jose G. Vargas, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *PL*

May. 25th, 2023

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Gracie Adorno Randolph, MA

Great company to have solar panels with. I've had them for a few years now and is completely satisfied with service rendered. Great customer service. I have recommended many people to go solar... to choose Sunnova. Works well for me.

1 year ago

Reply from Sunnova

Hello Gracie Adorno, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Jorgito

The system has improved my quality of life in a substantial manner. The use of Battery combined with the solar panels has given all our family sense of security during blackouts,, which are common in PR due to deficient electric system.

1 year ago Edited May 24, 2023

Reply from Sunnova

Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Carlos Feliciano

based on my experience I have not had any problems with system service and customer service. It has been in the few moments that I have had to call and they have solved and/or given me the appropriate and fast service and guidance with excellent results.

1 year ago Edited May 25, 2023

Reply from Sunnova

Carlos Feliciano, Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *PL*

May. 25th, 2023

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JACKY LEEDS Mays Landing, NJ

I know how much my old electric bills were and every month I can see how much solar has saved me. Its like putting money in the bank every month. We have never had a problem with our system but we know they would come out to fix it right away.

1 year ago

Reply from Sunnova

Hello Jacky, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

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Big Play LLC Rockville, MD

Sunnova provided a great system, handling all the permitting and interconnection details. Shirley my account rep was ON every detail of the project at every turn including rebate application. The financing and documentation went well. I'm so happy

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Big Play LLC! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DM*

May. 25th, 2023

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Frank Maurier Manchester, NH

The whole process from the initial salesman to the finish product went as explained, it’s not a quick process because of permitting and power company involvement but we knew up front. It’s been up and running for a few days now and is working great. The app is very helpful. I would recommend to my friends

1 year ago

Reply from Sunnova

Hello Frank Maurier, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DM*

May. 25th, 2023

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Kenny Best Jr.

Sunnova is a reputable company offering flexible agreement plans and valuable perks to customers interested in going solar. I highly recommend this company to anyone looking to join the solar movement that is taking over the nation.

1 year ago

Reply from Sunnova

Hi Kenny Best Jr.! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 25th, 2023

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Tim McNeil

Salesperson was extremely friendly, explained about trends happening in our state regarding electrical power increases. The installation of the system was quick and looked good when they were finished. I would recommend to anyone looking to install a solar system.

1 year ago

Reply from Sunnova

Hello Tim McNeil, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

May. 25th, 2023

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Jay Majestic Caldwell, NJ

Just got the solar panels installed about a month or two ago, and turned on this week with no issues (to my knowledge). I suppose my only critique would be, that during the township inspection, the Sunnova tech/rep waited (in his vehicle) for the inspector to arrive for their scheduled appt for hours. Apparently the inspector showed up for 10 mins then left. Then the Sunnova tech/rep went back in his vehicle for another hour, and then he left. I was not home at the time, but my mother and wife were and said nobody came to the door.

1 year ago

Reply from Sunnova

Hi Jay Majestic! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 22nd, 2023

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John Mitchell Austin, TX

The guys were extremely professional, friendly and informative on the product operation procedure. Job site was safe and area clean upon completion of set up. Ensure ready for inspection by county inspector and completed follow up with us on every step of the process.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, John Mitchell! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 22nd, 2023

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David Moss Olympia, WA

Glad I did solar. It is paying for itself quickly, and I feel like I am doing something for the planet. The install went very quick, but the design and permitting took way too long, about 4 months. Maybe not Sunnova's fault, also the city's.

1 year ago

Reply from Sunnova

Hello David Moss, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 17th, 2023

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Rebecca Roark Cleveland, OH

It was a quick check of a Generac component. The service person was on time, knew what they were doing, and quickly made the check of all Generac components in our system. I was impressed with the degree of professionalism displayed.

1 year ago Edited May 15, 2023

Reply from Sunnova

Hello Rebecca Roark, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^SG

May. 15th, 2023

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J Hartman Kernersville, NC

The techs came and knew what they were doing. Had my system diagnosed in less than an hour, did repair work, system is now up and running for the first time since installation by Powerhome Solar since May 2022. I highly recommend this company as a source for solar service.

1 year ago

Reply from Sunnova

Hello J Hartman, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 11th, 2023

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Duncan Backer Westerly, RI

Sunnova and Trinity Solar have been very good to me. The contract was easy to read and understand. Over the past year, they have provided exactly what I expected. They have not charged me any additional fees. My roof is in great condition. They have not damages my property and left the worksite better than they found it.

1 year ago

Reply from Sunnova

Hello Duncan Backer, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP

May. 8th, 2023

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George Umholtz North Wales, PA

Excellent installment work, they have followed thru on all commitments, without any badgering. When I call customer service I get to speak with a human being who knows their product and can help me, without having to talk to several people to get an answer .

1 year ago

Reply from Sunnova

Hello George Umholtz, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP

May. 8th, 2023

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Michael Jarvis Avon, MA

Customer service is top notch from sales rep to install team, everyone was super friendly and helpful. Everyone seemed to genuinely care about the customer experience. The quality of service was like they were working on their own family’s home.

1 year ago

Reply from Sunnova

Hello Michael Jarvis, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

May. 8th, 2023

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Pamela Jean Thornton Fairview, PA

We really appreciated that Sonnova actually helped us understand our system and made it run correctly. Before they contacted us our system had never run at all. We had it for a year and it never ran at all. Then a tech from Sonnova came and explained it and turned it on and made it run correctly.

1 year ago

Reply from Sunnova

Thank you for your note, Pamela Jean Thornton. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! ~AG

May. 5th, 2023

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Harley Lindenmuth Fairborn, OH

Sunnyvale is taking over for the failed Power Home Solar/Pink Energy. It won't take much effort to do better than PHS/PE. However, my initial impression of Sunnova is positive. While I'm not having any issues at the moment, they have sent two crews to check things on my system. Both crews were friendly and professional. It's nice that Sunnova is checking for known issues before I have a problem.

1 year ago

Reply from Sunnova

Thank you, Harley Lindenmuth! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 5th, 2023

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Pat Mohan

Got system pretty early. The thought of bringing my light bill from $125 a month to under $20. Irks for me. I had two dogs at home and kept AC on from Noon till I reached home from work, bill still ran under $20. During COVID worked at home and AC ran all summer. No change in bill. Sunnova calls you if they see a problem and send tech out right away.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Pat Mohan! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

May. 3rd, 2023

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Charlene Silvernail

Sunnova's customer service is very knowledgeable of the product. They can answer my questions without having to put me on hold....and they are very kind and understanding of my situation. They put themselves in my shoes and I like that.

1 year ago

Reply from Sunnova

Hello Charlene Silvernail, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 2nd, 2023

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Paula G Huntington, WV

The technicians were extremely courteous and patient. They took time to explain the problems they found and made the necessary repairs quickly. The solar panels are working now after being down for more than a year. I am very pleased with the work they did.

1 year ago

Reply from Sunnova

Hello Paula G, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

May. 2nd, 2023

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Leon Gerstner Pittsburgh, PA

They delivered with what we agreed upon. They kept me updated on the progress and completed before their estimated time. The phone app is NOT compatible with either of our phones or tablet. We hope it will be updated so we can utilize this option.

1 year ago

Reply from Sunnova

Hi Leon Gerstner! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 1st, 2023

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Thomas P Columbus, OH

My solar panel system (for whatever reason) wasn't working basically since installation- which was approximately 20 months. Well, when Sunnova came out to my home, I wasn't there, but when I got back home later that day, my solar panels were WORKING, AND PRODUCING POWER! NET METERING🙏🏼☕️🏁👉🏽💪🏽🇺🇸🌤

1 year ago

Reply from Sunnova

Thank you, Thomas P! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 1st, 2023

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Damien Stetson

So far through this whole process they have been attentive to any questions that needed to be answered and have kept us informed every step of the way. A huge thank you to Melaynne, David, Julie and Julia for all being so awesome!

1 year ago

Reply from Sunnova

Hi Damien Stetson! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 1st, 2023

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Cheryl Dunlap Wilmington, DE

Haven't had our first appointment yet but are very happy we now have a contractor to service our solar where Pink Energy quit us with no warning , or references for other service providers. Glad Generac provided the name of SUNNOVA.

1 year ago

Reply from Sunnova

Thank you, Cheryl Dunlap! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 1st, 2023

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Shelly Handwerk Allentown, PA

It was a long process for the solar panel approval, design, manufacture, installation and multiple inspections. They communicated with us through every step. We had a customer advocate whom we could contact with any questions throughout the process and we are happy to be up and running and looking forward to our new energy!

1 year ago

Reply from Sunnova

Hello Shelly Handwerk, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP*

Apr. 27th, 2023

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Tom Shutt Philadelphia, PA

Our salesman Ty was very honest and truthful. It did not seem like a sales experience. He gave us all of the information and I decided to try solar. I am not disappointed. The complete process was very smooth and they took care of everything.

1 year ago Edited December 22, 2023

Reply from Sunnova

Hello Tom Shutt, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Apr. 26th, 2023

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Brent Wilson Waxahachie, TX

They and their partner Solarize have been very easy to work with. The contract was clean and had what I was looking for in ways of consumer protection. The installation was fast and seamless. The entire experience was good, to be honest. I'm sure they are not perfect but so far they have been.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Brent Wilson! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

Apr. 12th, 2023

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Carmen Hernandez

Love my Tesla Battery, with all the power problems here in Puerto Rico, I'm so happy to have this battery, I don't even notice when the power is out, until I get the notification from Tesla, Awesome, really love it, Thanks Sunnova.

2 years ago Edited April 10, 2023

Reply from Sunnova

Hi Carmen Hernandez! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Apr. 10th, 2023

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Eudes Ortiz

The Sunnova personnel are very professional in solar energy and the installation of this equipment. They are responsible, and dedicated to doing the right job. The equipment is the best in the world. I m strongly happy with my decision to buy this solar system.

2 years ago Edited April 10, 2023

Reply from Sunnova

Hi Eudes Ortiz! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Apr. 10th, 2023

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Gennaro Piscopo Miami, FL

I was kept up to date from start to finish and the job seemed to go smooth and easy from start to finish. Everyone starting with John H, the guy that kept me updated with phone calls every step of the way down the line down to the installers and inspectors seem to be at the top of their game the whole process just flowed

2 years ago

Reply from Sunnova

Hi Gennaro Piscopo! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Apr. 10th, 2023

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Andrew Chicago, IL

Two technicians from Sunnova confidently repaired a glitch we have been having with our system. They also identified a solar panel that was no longer working and helped us get in contact with the manufacturer who oversees the warranty.

2 years ago

Reply from Sunnova

Hello Andrew, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LN*

Apr. 6th, 2023

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Sue Racicot Springfield, MA

Since going solar with Trinity Solar almost two years ago now, I couldn't be happier with my decision. I spend $197 each month to Sunnova towards the panels on my roof, which is what I would be paying wmeco without them. As the rates have soared, I have my locked in payment with Sunnova, and I haven't gotten an electric bill in over a year now.

2 years ago

Reply from Sunnova

Hi Sue! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JS*

Mar. 30th, 2023

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Linda Ralston

We had difficulty initially getting the paperwork correct. Brett Y was very patient and helpful. It took a few tries but eventually the documents were correct. I don't know if this is in your domain but it would be nice to have a tutorial regarding what to expect now that your solar is up and running. I have questions regarding electric payment and energy credits. Thank you

2 years ago

Reply from Sunnova

Thank you Linda for the feedback and for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll review this right away. Thank you. *JS*

Mar. 30th, 2023

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Ramom Melendez

The system was installed in early 2017. At the time Sunnove did not offer a power wall. I was very disappointed at the time. The system works well, however, I feel I needed additional panels for summer peaks. My invoices are over $100.00 during this time frame.

2 years ago

Reply from Sunnova

Hello Ramom Melendez! Please feel free to contact our direct sales team at 1-855-349-7652 regarding your interest! *PL*

Mar. 29th, 2023

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Nancy Whiting, NJ

The service of the phone help. I don't understand why my neighbor and a friend of mine in another town monthly contracts are $89.00 and mine is over$125 per month. I need that type of payment I am a senior on a fixed income. What can I do?

2 years ago

Reply from Sunnova

Hello Nancy! Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? Thank you. *PL*

Mar. 29th, 2023

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KELSEY JEAN BATTAGLIA Beaver Falls, PA

The men that installed my solar panels were very nice, respectful, courteous. They were on time. Very nice and friendly to my dog. They also picked up after themselves and did not leave a mess. I would recommend those men for any installation job.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Kelsey! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ SG

Mar. 16th, 2023

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Beverley Pelletier East Hartford, CT

Sean F is a very knowledgeable, professional and helpful representative of Sunnova Solar. The whole experience was done professionally and everyone was respectful of our property and friendly to us throughout the entire process.

2 years ago

Reply from Sunnova

Hello, Beverley Pelletier, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 9th, 2023

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Bob & Sonia GRESHAM Lake Havasu City, AZ

I like the fact that the sales person was not pushy at all - he is very knowledgeable about the product and patient to answer all questions no matter what we asked or how long it took to explain it. I also like the program - no up front costs and saves us from future price hicks for 25 years - it's an amazing program!

2 years ago

Reply from Sunnova

Hello Bob & Sonia GRESHAM, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Feb. 15th, 2023

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Carrie Crilly

No issues with install and very happy with the panels. I'm loving my lack of electric bills! Customer service is fantastic too. I'm in the process of refinancing my home and the mortgage company has asked for some information and I received it quickly.

2 years ago

Reply from Sunnova

Hello Carrie Crilly, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DMS*

Feb. 7th, 2023

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William Roberts Ambridge, PA

I do believe that solar is the way for most of us to go. Sunnova 's system has saved me money on electric, but that money is now going to pay for the system. my anniversary with my power company will come in a couple months and that will be the time to see if I have saved any money. Right now I have to settle for knowing that I am not creating any carbon emissions for the electric power my household uses.

2 years ago

Reply from Sunnova

Hi William Roberts! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Feb. 6th, 2023

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Catherine Bienkowski Saint Jacob, IL

I only had contact with them recently with the completion of our solar system we are leasing. I received our first bill that it would draw nine $119.97 from our checking account on the 20th of the month. When checking my bank statement, the amount of money that was pulled out was $128.18. As soon as I saw a different amount I called Sunnova. The person that answered the phone looked up my file and said the amount of money over the one 1997 was sales tax. I was expecting to only pay one 1997 because the equipment on the roof doesn’t belong to me why am I paying sales tax? The person on the phone said all contracts have sales tax added to them. So now I know, but I was disenchanted with the lack of knowledge of the sales person selling this product, not telling me the correct price that I would be expecting to pay every month. I truly don’t understand the sales tax on a product I don’t own. I would think it would be somehow infused into the price of the equipment that had been installed. I also need to change the auto pay to a different bank account number..

2 years ago

Reply from Sunnova

Hello Catherine Bienkowski , We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!HV

Feb. 7th, 2023

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Tammy Angel Clermont, FL

Sunnova's Solar is Extremely affordable and their customer service is so wonderful and they really do go out of their way to help you in anyway they can. and the Solar reduces your light bill tremendously. I would recommend Sunnova to anyone.

2 years ago

Reply from Sunnova

Thank you, Tammy Angel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Jan. 26th, 2023

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Nate S Meriden, CT

I’ve saved so much money. I’m not sure why other homeowners don’t go solar it’s free energy. I used to hate hot days now I’m smirking because my solar panels will be extra charged up I’ve already recommended family/ friend and will continue to recommend so I can get the incentive

2 years ago

Reply from Sunnova

Hello Nate S, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ JE

Jan. 25th, 2023

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Kelly Fiore

Sunnova made the process of switching to solar power quite simple. It was organized and transparent from the onset. All of the people involved were helpful, cordial and respectful of my time and property. I am looking forward to the benefits and savings the solar power initiative will bring.

2 years ago

Reply from Sunnova

Thank you, Kelly Fiore! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Jan. 23rd, 2023

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