Sunnova: Read 6,314 User Reviews From Real Homeowners

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Rose Wise Gilbert, AZ

Every step of the way, the company let me know what was happening! The service was great, the employees did a fantastic job and cleaned up after themselves! It has been a great experience . Thank you very much!!

2 years ago

Reply from Sunnova

Rose Wise, thank you for your message! We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jul. 21st, 2023

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Patsy Townsend Lancaster, OH

I liked the guys. They were very nice. They diagnosed a different problem. They said the inverter is not working. I will be even happier if the solar system actually works.

2 years ago

Reply from Sunnova

Patsy Townsend, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We hope to continue to resolve your concerns or any issues that may arise!

Jul. 21st, 2023

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S.A. Smith Laurelton, NJ

It was pretty much was as they said it would go as far as timeline. Product is great. The roofers were very careful of everything on the roof and around the property. Super clean. Very hard workers.

2 years ago

Reply from Sunnova

Hello S.A. Smoith, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jul. 20th, 2023

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Daniel Munoz Visalia, CA

So far I show no activity in my production. I’ve been told that my panels are active. And received an email that I should be able to view production within 1-2 days. It’s now been a week, I still don’t show any activity. I’ve called customer care and was told that the email was wrong, it will show production within 1-2 weeks. I asked what if nothing is producing? They said we’ll take it to the next step, but won’t know until 1-2 weeks. I asked to speak with a supervisor, he said my account is different because I paid for mine in full. He fully paid accounts have to be handled differently and he would call back. I have yet to hear anything, and it’s been over 24 hours.

2 years ago

Reply from Sunnova

Thanks for choosing Sunnova Daniel Munoz! We've seen your review and would like to help. To help us address your concerns promptly, please send us an email at customerservice@sunnova.com with your system ID or case number. We appreciate your cooperation and are committed to helping to resolve your concerns.

Jul. 20th, 2023

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ddaily75 Midland, MI

Really impressed by the Sunnova team that came out to update my Generac system. Very professional and knowledgeable - I really appreciate the level of follow through by this company. Extremely satisfied.

2 years ago

Reply from Sunnova

ddaily75, Thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jul. 18th, 2023

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Jamie Cottrell Mingo Junction, OH

They were very thorough, even though we were not home when they came. They left us a completed work order form, stating that everything was in working order. So glad they came and checked everything!

2 years ago

Reply from Sunnova

Thank you, Jamie Cottrell! We aim to provide the best customer experience. We are thrilled that you're a member of our Sunnova family!

Jul. 17th, 2023

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Steve Torpey Buzzards Bay, MA

The bureaucratic process of installers taking pictures of their work, then sending them in for review, then send a repair request, then scheduling the repair, then completing the repairs wastime consuming and delayed the installation. Particularly when this occurs several times. I appreciate the discrepancies the reviewers found but my expectations are that the installation should be done right the first time. It took over six months from contract signing to operational system which should take no longer than four.

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention, Steve Torpey. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Jul. 17th, 2023

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Cary Whiteley Lititz, PA

We have had a great experience with the solar panel install so far. Installers were courteous and informative. Web site showing production is easy to use. Would like to see output of individual panels. I've seen other sites that showed the grid and performance of each panel. Overall very pleased.

2 years ago

Reply from Sunnova

Thank you for your message, Cary Whiteley. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 10th, 2023

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David Cook Reading, PA

They were very communicative the the whole process. Quick to respond to questions and the installation and activation of our solar system went just as they explained it to us.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, David Cook! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 10th, 2023

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Dottie Gordon Leesburg, FL

Our salesman Manny and his assistant Mina kept us up to date on everything that was happening and what to expect. They gave us the confidence to go ahead and go solar. So glad we did

2 years ago

Reply from Sunnova

Hello Dottie Gordon, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jun. 29th, 2023

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Lucille Marino

The workers were very efficient and everything left nice and neat ..every person here the day of installation had their specific job so they are highly trained in their field 👍🏻

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Lucille Marino!
We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

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Rhonda Jackson Wesley Chapel, FL

Costomer service was excellent . One flaw was no show when the county came to inspect. I just need confirmation when my TECO will do their inspection. There may be an overlap in service.

2 years ago

Reply from Sunnova

Hi Rhonda Jackson! We appreciate your feedback. Thank you for being part of the Sunnova Family! Please provide us with your system ID as well as a phone number to better assist with your concerns.

Jun. 27th, 2023

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D Scull Lebanon, PA

I would recommend this company to everyone. They were efficient, cordial, on time, and cleaned up after themselves. The company has been very informative before and after installation

2 years ago

Reply from Sunnova

Hello D Scull, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. -Loamy P.

Jun. 14th, 2023

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Jim B Orlando, FL

So far I am happy with my choice to deal with sunnova. The sales person was friendly and easy to deal with. The installation crew were professional. The enphase equipment is excellent.

2 years ago

Reply from Sunnova

Hi Jim B! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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anth1225 Chico, CA

I've been a customer for about 9 years and so far I've found them to be professional and reliable. Their customer service is first rate and if I have had any problems they resolve them quickly.

2 years ago

Reply from Sunnova

Thank you, anth1225! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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Skalskiroo Morristown, TN

Ernie came out on time and git the part of my house that had been down for a week. It was in no way this company fault it was down but they made sure to get me back up and running

2 years ago

Reply from Sunnova

Hi Skalskiroo! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Tracie Bennett Lynchburg, VA

This entire process was handled well. From the inquiry, to the commitment and then the install. The company worked with us with the entire process and we’ve recommended you to other neighbors.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Tracie Bennett! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CP

Jun. 12th, 2023

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Joseph Schmidt New Port Richey, FL

An amazing company. Was able to get a brand new roof and solar installed, for less than our electric payment. Glad to help the environment and be less dependent on the utility company!

2 years ago

Reply from Sunnova

Hello Joseph Schmidt, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *JA*

Jun. 13th, 2023

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Christian Gonzalez Figueroa (Chrisglez)

Sunnova has been my electric provider and service has been great. I've had no hiccups in my system and they constantly send information in case we have a problem or a storm coming to our area.

2 years ago Edited March 21, 2024

Reply from Sunnova

Hello Christian Gonzalez Figueroa, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *JA*

Jun. 13th, 2023

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N J Mountain Lakes, NJ

Excellent company to work with. Everything was spelled out ahead of the install. I have in the past, and would in the future, recommend anyone looking for solar to give Sunnova a shot.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, NJ! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

Jun. 12th, 2023

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Robert Dacanay

Considering that I live on Guam. I am amazed at their services. After our recent typhoon disaster, they were quick to response despite that they had a lot customers to attend to. Thanks Sunnova team you're the best!🤗

2 years ago Edited March 25, 2024

Reply from Sunnova

Hello Robert! We are happy to hear that we provided you with the assistance you needed when you needed it most. We appreciate your feedback.

Mar. 26th, 2024

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erick vargas Southbury, CT

I would totally recommend sunnova, their system has been working flawlessly, as designed and also their installers were very professional. If i had to go back and use them again i totally would.

2 years ago

Reply from Sunnova

Hi Erick! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Vicente Ochoa McAllen, TX

I am extremely happy with the quality of the work done by sunnova. my current electricity has gone down from $400+ per month to about $12 per month. hello! OK! great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2 years ago Edited June 8, 2023

Reply from Sunnova

Hello Vicente Ochoa, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LG*

Jun. 8th, 2023

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Raymond Jones Pembroke, NH

It is worth getting the system just for the overall decrease in electrical costs especially if you have to utilize window units for air conditioning. The installation process is easy and Sunnova handles all of the permits.

2 years ago

Reply from Sunnova

Hello Raymond, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Jun. 7th, 2023

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Bill Georgetown, KY

They took care of the initial problem, as well as taught me something about my system the installer failed to tell me that allows me to utilize my system correctly and more beneficially. I am so Grateful.

2 years ago

Reply from Sunnova

Hi Bill! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 7th, 2023

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Brooke Dearman Scranton, PA

Very professional and knowledgeable, answered questions my original installation company couldn't or wouldn't, about what is covered under my warranty with my third-party company.

2 years ago

Reply from Sunnova

Hi Brooke! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM

Jun. 5th, 2023

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Danylo Zherebetskyy San Diego, CA

There are multiple steps in the process of getting the solar cells. On Sunnova side everything was smooth. However, on the contractor side everything g takes long time. It took already 3 months and still our EV charger to be installed - this is the reason for one less star (I should probably subtract 0.5star). Overall, everything is good.

2 years ago

Reply from Sunnova

Hi Danylo! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

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Carrie rodriguez Baltimore, MD

Everyone I talk to were very professional and courteous. The technicians that came out to my house were very professional and ready to provide answers to all my questions.. Thank you very much Carrie E. Rodriguez

2 years ago

Reply from Sunnova

Hello Carrie, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 2nd, 2023

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Brandon Jones Columbia, IL

The experience with start to finish install and sales with Sunnova is second to none. They are very knowledgeable and quick to respond with any questions or answers as they come up!

2 years ago

Reply from Sunnova

Hello Brandon Jones, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Jun. 2nd, 2023

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Lisa Lazzarotti Lake Hopatcong, NJ

Just started with Sunnova. However, the app took about 7 days to even show we were a customer after the system was turned on. Now that it shows up, our production shows 0. We are told by customer service we won't see anything for 30 days. Meanwhile I've received an email inviting me to see my energy production today by downloading the app. Not really sure what's going on, but we should be able to use the app as it was stated we would be able to.

2 years ago

Reply from Sunnova

Hello Lisa Lazzarotti, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

May. 31st, 2023

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Nina Clark Chandler, AZ

The represtatives presented the plan that it sounded more logical than others I was given...and overall the proceedings went fairly well. Much longer than I had anticipated but it seems to be satisfactory. Whatever company my neighbor went with, He gets 10.00 more a month deduction but oh, well.

2 years ago

Reply from Sunnova

Thank you Nina Clark! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

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Arnaldo Torres

At present I am pleased with the treatment and service that Sunnova has provided me. They have also complied with the agreements that were established from the beginning. I can recommend them.

2 years ago Edited May 30, 2023

Reply from Sunnova

Thank you Arnaldo Torres! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

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Judy Pina Boston, MA

Jose G & his associate are consummate professionals. As stated earlier they are what your other reps should strive to be to your customers. They are your “best practices”. GIVE THESE GUYS A BONUS!!

2 years ago

Reply from Sunnova

Hi Judy! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! *VD*

May. 27th, 2023

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Shirley Brown Burlington, NC

This company came in and took responsibility for the equipment issues that had been ongoing for months. They were friendly and kept us informed of their progress. I'd refer them anytime.

2 years ago

Reply from Sunnova

Hi Shirley! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! *VD*

May. 27th, 2023

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Oliver Gu Irvine, CA

All the crews of Sunnova from the installation, to customer service are very professional. Always quick response question answering and problem solving. Definitely 5 out of 5.

2 years ago Edited August 10, 2023

Reply from Sunnova

Hi Oliver! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! *VD*

May. 27th, 2023

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Elinés Avilés

Thanks to Sunnova I don't have to worry about blackouts. In Puerto Rico is very constant and I did not know the stress I had with this until a black out happened and I did not notice it. Since my father is oxigen dependant.

2 years ago Edited January 16, 2025

Reply from Sunnova

Thank you, Elines! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

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Mike Adams Grand Rapids, MI

they came over to upgrade my generac system because pink energy (home power) went out of business at the request by generac and were very professional and even fix a problem that the original people did not install right

2 years ago

Reply from Sunnova

Hi Mike! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Irma Rivera Delano, CA

I am extremely satisfied with my solar panels, the output generated and the savings involved. I am always comfortable in my own home. I no longer have to sacrifice comfort to save money. Very pleased that I chose Sunnova.

2 years ago

Reply from Sunnova

Hello Irma, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *VD*

May. 25th, 2023

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Alci Ferreira

I've been with Sunnova for about 2 years, and l am happy with the company, l am saving on my monthly bills, everything is going the way l expected. Clean energy, better health, l love the way everything is going.

2 years ago

Reply from Sunnova

Hello Alcid, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *VD*

May. 25th, 2023

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Estevan McCarthy

Sunnova dots their i’s and crosses their t’s! They have made our solar dreams possible! Now we can finally rest assured that we are doing our part for ourselves and the rest of the planet by being energy efficient.

2 years ago

Reply from Sunnova

Hi Estevan McCarthy! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Nereida Rivera-Torres

My satisfaction has been 100%. I started without batteries and have no complaints whatsoever. Presently I do have batteries so it just got better. I’m on a budget and it has been a blessing. Thank you

2 years ago Edited February 20, 2024

Reply from Sunnova

Thank you, Nereida Rivera-Torres! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Chris Rines MA

I liked working with Sunova, they made it as painless as possible. COVID did delay my installation but they always kept me in the loop when they’d be out to install it. Installation team was fun and very professional.

2 years ago

Reply from Sunnova

Hi Chris Rines! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Mircea Stoica Leesburg, FL

From the moment I contacted Sunnova until we finalized the contract, and including the visit from the technician that will install the batteries, it was very easy to get all the answers and clarifications I needed.

2 years ago

Reply from Sunnova

Hi Mircea Stoica! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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Ken Williams

We've been very happy with our solar system. It's substantially reduced, or eliminated, our electric bill, and will pay for itself in about 4 years. I'm happy to be no longer at the mercy of National Grid.

2 years ago Edited June 5, 2024

Reply from Sunnova

Thank you, Ken Williams! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Alvin Perez

Great solar system, get a little time to fully understand the app but once you get it you'll know how everything works in your home and how much every electric household consume.

2 years ago Edited September 26, 2023

Reply from Sunnova

Alvin Perez, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please provide us with your system ID or case number to better assist you with the status of your gift card. *PL*

May. 25th, 2023

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Awilda ferreira Boston, MA

I’m really satisfied with my system. Should have gotten it earlier. Customer service is excellent, the website is easy to navigate billing invoice is very helpful and a great reminder of when to pay bill.

2 years ago Edited May 24, 2023

Reply from Sunnova

Hello Awilda Ferreira, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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James Spangler Ft. Pierce, FL

Communications was excellent and time and repairs was very acceptable I didn’t receive a call back when work was completed but one of my family members did communicate with your technician and said that everything was fine. I think they did a great job.

2 years ago

Reply from Sunnova

Hello James Spangler, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Richard Hialeah, FL

Thanks to Sunnova I could acquire my fotovoltaic system , insuring constant energy, in a land of unreliable service for this utility. And also freezing my cost of it, while the utility company rises prices.

2 years ago Edited May 24, 2023

Reply from Sunnova

Hello Richard, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Pedro J Gutierrez

Excellent company!! Excellent Service Puerto Rico installation. And remember for totally Success call Windmar Home. Windmar Home do the best installation of my Solar Systems A++++

2 years ago Edited May 24, 2023

Reply from Sunnova

Pedro J Gutierrez, Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *PL*

May. 25th, 2023

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Bernardo Martinez

Can't complain (Yet). Up to now the service has been great, although I don't have the benefit of comparison, but I know of friends who complain a lot about service rendered by other companies

2 years ago Edited May 24, 2023

Reply from Sunnova

Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *AM*

May. 25th, 2023

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