Sunnova: Read 6,313 User Reviews From Real Homeowners

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Jonathan McDonough Stonington, CT

Salesperson said that certain things like an outdated electrical mast pole and a leaking roof would be covered if we went solar. Also mentioned some trees that might causecproblems, but crew that came out could not find leak and did not even make note of mast or trees. Fought with salesperson and finally got roofers to fix leak, but they did nothing about the rest that was promised. Felt a bit like bait and switch, especially once project was complete and salesperson said that nothing can be done now. Will keep our agreement, but will not look to continue with Sunnova once our contract is up.

2 years ago

Reply from Sunnova

Thank you so much for your honest feedback, Jonathan McDonough; it's important to us in improving our services. We would like to extend our sincere apologies for any inconvenience and frustration caused. Should you have any further concerns or questions, please do contact us at customerservice@sunnova.com with your system ID and phone number.

Aug. 29th, 2023

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Achilleas Giotitsas Brooklyn, NY

Everyone involved was very professional throughout. From the sales agent to the installation of the solar panels and everyone in between. They did a wonderful job and I am glad I went solar.

2 years ago Edited September 26, 2023

Reply from Sunnova

Hello Achilleas Giotitsas, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 25th, 2023

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kim donovan Port Charlotte, FL

I would have never known that my initial instal was at fault for my system failure, he showed me everything that was not done properly so I could get AC/DC solar to correct the problem

2 years ago

Reply from Sunnova

Thank you for your message, kim donovan. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 25th, 2023

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James Heckel

Sennova made my experience very enjoyable They were right on time every step o the process and kept me up to date on the Status and schedule for the next phase of the project I am very pleased with the way it took place

2 years ago

Reply from Sunnova

Thank you for reaching out to us, James Heckel. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Aug. 24th, 2023

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Veronica Saunders

Everything was done timely and precessional with the approval NV Energy I am in the last stage. We turned on the solar panels and I am exited to reap the benefits and lower my electric bill!

2 years ago

Reply from Sunnova

Greetings Veronica Saunders, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Aug. 24th, 2023

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CHARLESTON JARVIS Keller, TX

Great customer service and support through out the entire process. They understood my needs and answered all my questions up to completion. Even after installation was completed I was not blown off when called with concerns.

2 years ago

Reply from Sunnova

Greetings CHARLESTON JARVIS, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Aug. 18th, 2023

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Johnny Oram Bullhead City, AZ

The technician sent out for the installation of the replacement inverter was professional, respectful and very helpful. The time lapse from the delivery of the inverter to your call for an appointment was excessive, particularly when your text stated it would be 5 days and it was 4 weeks.

2 years ago

Reply from Sunnova

Johnny Oram, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Aug. 17th, 2023

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Ralph Kolbush

New customer and so far so good, no issues. Looking forward to my solar equipment to offset my power consumption!! The billing is simple and straightforward and our equipment is working flawlessly.

2 years ago Edited August 17, 2023

Reply from Sunnova

Hello Ralph Kolbush, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 18th, 2023

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Marianne Lusch Dorr, MI

I was receiving PVLink errors. I had been getting these since PowerHome Solar(PinkEnergy) installed my system. The links were replaced several times. Sunnova’s crew came out to resolve the issue. All they did was clear the error message. I am concerned that this will remain an ongoing issue. I paid a lot of money for this system, and was told at the time of sale that everything is guaranteed for 25 years.

2 years ago

Reply from Sunnova

Thank you for getting in touch with us and bringing your concern to our attention. We can guarantee that your system is under waranty for the whole of the 25 years should any issues arise. Should you still have concerns, please send us an email at customerservice@sunnova.com with your system ID and phone number so that we can access your account details and provide you with assistance.

Aug. 10th, 2023

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D Porter

The technicians were courteous and professional. Both the roof and solar panels installation went very well. I would have given both a 5-star rating if (1) the roofers had removed the extra roofing materials and (2) if the solar panels installers did a better job cleaning up after the installation.

2 years ago

Reply from Sunnova

D Porter, thank you for sharing your honest feedback! We're genuinely excited to have you join us. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 8th, 2023

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Mary Klingler Cincinnati, OH

So far the 2 fellas that came out was very professional and knowledgeable, so we'll see as time moves forward, beings this was my first visit and encounter with this new company

2 years ago

Reply from Sunnova

Thank you for reaching out to us, Mary Klingler. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Aug. 8th, 2023

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Sharan Jayanti

They have followed up till installation and were ready with everything by the time i closed the house. Its nice. I would have given 5/5 if Few times they have understood what i was asking for. After few times they understood my questions and worked to help me.

2 years ago

Reply from Sunnova

Hello Sharan Jayanti, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Aug. 8th, 2023

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Jason Gutierrez San Tan Valley, AZ

Friendly salesman and office staff. Office responded promptly if I had questions and explained the process well. Only had communication issues with 3rd party installers rescheduling

2 years ago

Reply from Sunnova

Hello Jason Gutierrez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 8th, 2023

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Mike Austin, TX

From contract to in service, the process was virtually painless. I particularly liked that the project manager from Sun Solar Solutions , Tony R, kept me informed about the progress each step of the way.

2 years ago

Reply from Sunnova

Greetings Mike, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Aug. 4th, 2023

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Jennifer Antantis Coraopolis, PA

From start to finish, very professional! Workers were all very nice and worked hard! I would recommend both the roofers and the installers to anyone I terested in going solar! Thank you!

2 years ago

Reply from Sunnova

Hello Jennifer Antantis, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 2nd, 2023

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Jo Ann Conrath

We are so very happy with our new Roof. We have received a lot of compliments on the color and how amazing it was done in a day . Also the crew was very good cleaning up after the was completely done.

2 years ago

Reply from Sunnova

Greetings Jo Ann Conrath, and welcome to the Sunnova Family! We're genuinely excited to have you join us and are glad to hear your enjoyment with the new roof. Thank you for choosing Sunnova!

Aug. 2nd, 2023

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Chris Conway Farmington, MO

We had no information about this company taking over from the previous company. We knew that they were in bankruptcy but were not contacted with any information to keep us up to date and changes made. We were not home at the time of the technician’s arrival, but we did have a notification on the front door that they had been there and made changes to the converter. I was never educated enough on making changes and technical support was limited so I had made some changes hoping for better results. Hopefully the changes made by the technician will lead to better production. Thanks

2 years ago

Reply from Sunnova

Hi Chris Conway! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Aug. 2nd, 2023

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Floyd Juszli Stow, OH

The service was great. They came out to provide warranty service for our Generac system and they were very professional. Leading up to that the communication was terrible. I had an open work order for three months. I would call and email to follow up and got the runaround every time. I had to contact Generac to “shake the tree” to see if we could at least set an appointment! No one ever called or emailed to set up this service, they arrived unannounced fortunately I was home.

2 years ago

Reply from Sunnova

Hello Floyd Juszli! We appreciate your comment and would like to apologize for the bad experience you had. Thank you for the opportunity to service your system!

Aug. 2nd, 2023

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Erin Welby Ludlow, MA

From beginning to the end of the process, every team member was super responsive and proactive. We are thrilled to have solar for our home and highly recommend this over others.

2 years ago

Reply from Sunnova

Greetings Erin Welby, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Jul. 28th, 2023

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Beth Derhake St Louis, MO

Juan and Mike came to work on my panels and were very informative and efficient. The only reason I gave 4 stars js because the company serves so nany atates that it took months for them to be in my state for the appointment. When dealing with anyone in the company, very friendly, helpful, understanding, and informative.

2 years ago

Reply from Sunnova

Thanks for reaching out to us, Beth Derhake. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support and honest experience!

Jul. 26th, 2023

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Victor Leon

Our sales guy, Rob, who is very informative, knowledgeable, and responsive, easy to work with during this process. Unfortunately, there was a miscommunication between the layout plans and the install team/electricians /inspectors which ultimately delayed the installation and all of the inspections so we weren’t insanely pleased with all of that.

2 years ago

Reply from Sunnova

Thank you for bringing this to our attention. Victor Leon. Can you send us an email at customerservice@sunnova.com with your system ID and a phone number where we can contact you? We will analyze this immediately. Thank you

Jul. 24th, 2023

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Kenny H Johnson Atlanta, GA

So far not impressive, every time i call i get only an 888 number, company is based out of texas and i feel like what i have is just not their interest. They contected me asking for my email to get a generac installation for a new switch box. Come to find out they show up unnounced asking where i am when they said they would schedule with me and confirm date and time. No email and no text no phone call, just showed up. Had to get my wife to close our boutigue 5june and leave and meet them. Guy said yeah we aint doing this pulling lines baxk through her to replace whats needed. We will give this back to sunnova and they will be in touch to schedule a complete diagonstic and replace whats needed. So 6 months back on the grid and still paying for a solar system we cant use. Frustrated beyond belief with no resolution. I hope someone at their corporate reads these because i need answers and help to finish a simple task. How hard is this! Kenny Johnson

2 years ago

Reply from Sunnova

Hello Kenny H Johnson, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Jul. 21st, 2023

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Rose Wise Gilbert, AZ

Every step of the way, the company let me know what was happening! The service was great, the employees did a fantastic job and cleaned up after themselves! It has been a great experience . Thank you very much!!

2 years ago

Reply from Sunnova

Rose Wise, thank you for your message! We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jul. 21st, 2023

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Patsy Townsend Lancaster, OH

I liked the guys. They were very nice. They diagnosed a different problem. They said the inverter is not working. I will be even happier if the solar system actually works.

2 years ago

Reply from Sunnova

Patsy Townsend, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We hope to continue to resolve your concerns or any issues that may arise!

Jul. 21st, 2023

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S.A. Smith Laurelton, NJ

It was pretty much was as they said it would go as far as timeline. Product is great. The roofers were very careful of everything on the roof and around the property. Super clean. Very hard workers.

2 years ago

Reply from Sunnova

Hello S.A. Smoith, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jul. 20th, 2023

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Daniel Munoz Visalia, CA

So far I show no activity in my production. I’ve been told that my panels are active. And received an email that I should be able to view production within 1-2 days. It’s now been a week, I still don’t show any activity. I’ve called customer care and was told that the email was wrong, it will show production within 1-2 weeks. I asked what if nothing is producing? They said we’ll take it to the next step, but won’t know until 1-2 weeks. I asked to speak with a supervisor, he said my account is different because I paid for mine in full. He fully paid accounts have to be handled differently and he would call back. I have yet to hear anything, and it’s been over 24 hours.

2 years ago

Reply from Sunnova

Thanks for choosing Sunnova Daniel Munoz! We've seen your review and would like to help. To help us address your concerns promptly, please send us an email at customerservice@sunnova.com with your system ID or case number. We appreciate your cooperation and are committed to helping to resolve your concerns.

Jul. 20th, 2023

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ddaily75 Midland, MI

Really impressed by the Sunnova team that came out to update my Generac system. Very professional and knowledgeable - I really appreciate the level of follow through by this company. Extremely satisfied.

2 years ago

Reply from Sunnova

ddaily75, Thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Jul. 18th, 2023

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Jamie Cottrell Mingo Junction, OH

They were very thorough, even though we were not home when they came. They left us a completed work order form, stating that everything was in working order. So glad they came and checked everything!

2 years ago

Reply from Sunnova

Thank you, Jamie Cottrell! We aim to provide the best customer experience. We are thrilled that you're a member of our Sunnova family!

Jul. 17th, 2023

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Steve Torpey Buzzards Bay, MA

The bureaucratic process of installers taking pictures of their work, then sending them in for review, then send a repair request, then scheduling the repair, then completing the repairs wastime consuming and delayed the installation. Particularly when this occurs several times. I appreciate the discrepancies the reviewers found but my expectations are that the installation should be done right the first time. It took over six months from contract signing to operational system which should take no longer than four.

2 years ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention, Steve Torpey. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Jul. 17th, 2023

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Cary Whiteley Lititz, PA

We have had a great experience with the solar panel install so far. Installers were courteous and informative. Web site showing production is easy to use. Would like to see output of individual panels. I've seen other sites that showed the grid and performance of each panel. Overall very pleased.

2 years ago

Reply from Sunnova

Thank you for your message, Cary Whiteley. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 10th, 2023

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David Cook Reading, PA

They were very communicative the the whole process. Quick to respond to questions and the installation and activation of our solar system went just as they explained it to us.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, David Cook! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 10th, 2023

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Dottie Gordon Leesburg, FL

Our salesman Manny and his assistant Mina kept us up to date on everything that was happening and what to expect. They gave us the confidence to go ahead and go solar. So glad we did

2 years ago

Reply from Sunnova

Hello Dottie Gordon, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jun. 29th, 2023

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Lucille Marino

The workers were very efficient and everything left nice and neat ..every person here the day of installation had their specific job so they are highly trained in their field 👍🏻

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Lucille Marino!
We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 27th, 2023

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Rhonda Jackson Wesley Chapel, FL

Costomer service was excellent . One flaw was no show when the county came to inspect. I just need confirmation when my TECO will do their inspection. There may be an overlap in service.

2 years ago

Reply from Sunnova

Hi Rhonda Jackson! We appreciate your feedback. Thank you for being part of the Sunnova Family! Please provide us with your system ID as well as a phone number to better assist with your concerns.

Jun. 27th, 2023

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D Scull Lebanon, PA

I would recommend this company to everyone. They were efficient, cordial, on time, and cleaned up after themselves. The company has been very informative before and after installation

2 years ago

Reply from Sunnova

Hello D Scull, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. -Loamy P.

Jun. 14th, 2023

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Jim B Orlando, FL

So far I am happy with my choice to deal with sunnova. The sales person was friendly and easy to deal with. The installation crew were professional. The enphase equipment is excellent.

2 years ago

Reply from Sunnova

Hi Jim B! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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anth1225 Chico, CA

I've been a customer for about 9 years and so far I've found them to be professional and reliable. Their customer service is first rate and if I have had any problems they resolve them quickly.

2 years ago

Reply from Sunnova

Thank you, anth1225! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 12th, 2023

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Skalskiroo Morristown, TN

Ernie came out on time and git the part of my house that had been down for a week. It was in no way this company fault it was down but they made sure to get me back up and running

2 years ago

Reply from Sunnova

Hi Skalskiroo! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Tracie Bennett Lynchburg, VA

This entire process was handled well. From the inquiry, to the commitment and then the install. The company worked with us with the entire process and we’ve recommended you to other neighbors.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Tracie Bennett! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CP

Jun. 12th, 2023

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Joseph Schmidt New Port Richey, FL

An amazing company. Was able to get a brand new roof and solar installed, for less than our electric payment. Glad to help the environment and be less dependent on the utility company!

2 years ago

Reply from Sunnova

Hello Joseph Schmidt, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *JA*

Jun. 13th, 2023

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Christian Gonzalez Figueroa (Chrisglez)

Sunnova has been my electric provider and service has been great. I've had no hiccups in my system and they constantly send information in case we have a problem or a storm coming to our area.

2 years ago Edited March 21, 2024

Reply from Sunnova

Hello Christian Gonzalez Figueroa, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *JA*

Jun. 13th, 2023

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N J Mountain Lakes, NJ

Excellent company to work with. Everything was spelled out ahead of the install. I have in the past, and would in the future, recommend anyone looking for solar to give Sunnova a shot.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, NJ! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

Jun. 12th, 2023

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Robert Dacanay

Considering that I live on Guam. I am amazed at their services. After our recent typhoon disaster, they were quick to response despite that they had a lot customers to attend to. Thanks Sunnova team you're the best!🤗

2 years ago Edited March 25, 2024

Reply from Sunnova

Hello Robert! We are happy to hear that we provided you with the assistance you needed when you needed it most. We appreciate your feedback.

Mar. 26th, 2024

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erick vargas Southbury, CT

I would totally recommend sunnova, their system has been working flawlessly, as designed and also their installers were very professional. If i had to go back and use them again i totally would.

2 years ago

Reply from Sunnova

Hi Erick! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Vicente Ochoa McAllen, TX

I am extremely happy with the quality of the work done by sunnova. my current electricity has gone down from $400+ per month to about $12 per month. hello! OK! great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2 years ago Edited June 8, 2023

Reply from Sunnova

Hello Vicente Ochoa, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LG*

Jun. 8th, 2023

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Raymond Jones Pembroke, NH

It is worth getting the system just for the overall decrease in electrical costs especially if you have to utilize window units for air conditioning. The installation process is easy and Sunnova handles all of the permits.

2 years ago

Reply from Sunnova

Hello Raymond, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

Jun. 7th, 2023

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Bill Georgetown, KY

They took care of the initial problem, as well as taught me something about my system the installer failed to tell me that allows me to utilize my system correctly and more beneficially. I am so Grateful.

2 years ago

Reply from Sunnova

Hi Bill! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 7th, 2023

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Brooke Dearman Scranton, PA

Very professional and knowledgeable, answered questions my original installation company couldn't or wouldn't, about what is covered under my warranty with my third-party company.

2 years ago

Reply from Sunnova

Hi Brooke! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM

Jun. 5th, 2023

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Danylo Zherebetskyy San Diego, CA

There are multiple steps in the process of getting the solar cells. On Sunnova side everything was smooth. However, on the contractor side everything g takes long time. It took already 3 months and still our EV charger to be installed - this is the reason for one less star (I should probably subtract 0.5star). Overall, everything is good.

2 years ago

Reply from Sunnova

Hi Danylo! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

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Carrie rodriguez Baltimore, MD

Everyone I talk to were very professional and courteous. The technicians that came out to my house were very professional and ready to provide answers to all my questions.. Thank you very much Carrie E. Rodriguez

2 years ago

Reply from Sunnova

Hello Carrie, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 2nd, 2023

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