Sunnova: Read 5,941 User Reviews From Real Homeowners

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Tom Shutt Philadelphia, PA

Our salesman Ty was very honest and truthful. It did not seem like a sales experience. He gave us all of the information and I decided to try solar. I am not disappointed. The complete process was very smooth and they took care of everything.

1 year ago Edited December 22, 2023

Reply from Sunnova

Hello Tom Shutt, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Apr. 26th, 2023

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Brent Wilson Waxahachie, TX

They and their partner Solarize have been very easy to work with. The contract was clean and had what I was looking for in ways of consumer protection. The installation was fast and seamless. The entire experience was good, to be honest. I'm sure they are not perfect but so far they have been.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Brent Wilson! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

Apr. 12th, 2023

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Carmen Hernandez

Love my Tesla Battery, with all the power problems here in Puerto Rico, I'm so happy to have this battery, I don't even notice when the power is out, until I get the notification from Tesla, Awesome, really love it, Thanks Sunnova.

1 year ago Edited April 10, 2023

Reply from Sunnova

Hi Carmen Hernandez! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Apr. 10th, 2023

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Eudes Ortiz

The Sunnova personnel are very professional in solar energy and the installation of this equipment. They are responsible, and dedicated to doing the right job. The equipment is the best in the world. I m strongly happy with my decision to buy this solar system.

1 year ago Edited April 10, 2023

Reply from Sunnova

Hi Eudes Ortiz! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Apr. 10th, 2023

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Gennaro Piscopo Miami, FL

I was kept up to date from start to finish and the job seemed to go smooth and easy from start to finish. Everyone starting with John H, the guy that kept me updated with phone calls every step of the way down the line down to the installers and inspectors seem to be at the top of their game the whole process just flowed

1 year ago

Reply from Sunnova

Hi Gennaro Piscopo! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Apr. 10th, 2023

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Andrew Chicago, IL

Two technicians from Sunnova confidently repaired a glitch we have been having with our system. They also identified a solar panel that was no longer working and helped us get in contact with the manufacturer who oversees the warranty.

1 year ago

Reply from Sunnova

Hello Andrew, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LN*

Apr. 6th, 2023

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Sue Racicot Springfield, MA

Since going solar with Trinity Solar almost two years ago now, I couldn't be happier with my decision. I spend $197 each month to Sunnova towards the panels on my roof, which is what I would be paying wmeco without them. As the rates have soared, I have my locked in payment with Sunnova, and I haven't gotten an electric bill in over a year now.

1 year ago

Reply from Sunnova

Hi Sue! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JS*

Mar. 30th, 2023

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Linda Ralston

We had difficulty initially getting the paperwork correct. Brett Y was very patient and helpful. It took a few tries but eventually the documents were correct. I don't know if this is in your domain but it would be nice to have a tutorial regarding what to expect now that your solar is up and running. I have questions regarding electric payment and energy credits. Thank you

1 year ago

Reply from Sunnova

Thank you Linda for the feedback and for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll review this right away. Thank you. *JS*

Mar. 30th, 2023

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Ramom Melendez

The system was installed in early 2017. At the time Sunnove did not offer a power wall. I was very disappointed at the time. The system works well, however, I feel I needed additional panels for summer peaks. My invoices are over $100.00 during this time frame.

1 year ago

Reply from Sunnova

Hello Ramom Melendez! Please feel free to contact our direct sales team at 1-855-349-7652 regarding your interest! *PL*

Mar. 29th, 2023

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Nancy Whiting, NJ

The service of the phone help. I don't understand why my neighbor and a friend of mine in another town monthly contracts are $89.00 and mine is over$125 per month. I need that type of payment I am a senior on a fixed income. What can I do?

1 year ago

Reply from Sunnova

Hello Nancy! Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? Thank you. *PL*

Mar. 29th, 2023

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KELSEY JEAN BATTAGLIA Beaver Falls, PA

The men that installed my solar panels were very nice, respectful, courteous. They were on time. Very nice and friendly to my dog. They also picked up after themselves and did not leave a mess. I would recommend those men for any installation job.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Kelsey! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ SG

Mar. 16th, 2023

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Beverley Pelletier East Hartford, CT

Sean F is a very knowledgeable, professional and helpful representative of Sunnova Solar. The whole experience was done professionally and everyone was respectful of our property and friendly to us throughout the entire process.

1 year ago

Reply from Sunnova

Hello, Beverley Pelletier, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 9th, 2023

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Bob & Sonia GRESHAM Lake Havasu City, AZ

I like the fact that the sales person was not pushy at all - he is very knowledgeable about the product and patient to answer all questions no matter what we asked or how long it took to explain it. I also like the program - no up front costs and saves us from future price hicks for 25 years - it's an amazing program!

1 year ago

Reply from Sunnova

Hello Bob & Sonia GRESHAM, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Feb. 15th, 2023

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Carrie Crilly

No issues with install and very happy with the panels. I'm loving my lack of electric bills! Customer service is fantastic too. I'm in the process of refinancing my home and the mortgage company has asked for some information and I received it quickly.

1 year ago

Reply from Sunnova

Hello Carrie Crilly, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DMS*

Feb. 7th, 2023

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William Roberts Ambridge, PA

I do believe that solar is the way for most of us to go. Sunnova 's system has saved me money on electric, but that money is now going to pay for the system. my anniversary with my power company will come in a couple months and that will be the time to see if I have saved any money. Right now I have to settle for knowing that I am not creating any carbon emissions for the electric power my household uses.

1 year ago

Reply from Sunnova

Hi William Roberts! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Feb. 6th, 2023

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Catherine Bienkowski Saint Jacob, IL

I only had contact with them recently with the completion of our solar system we are leasing. I received our first bill that it would draw nine $119.97 from our checking account on the 20th of the month. When checking my bank statement, the amount of money that was pulled out was $128.18. As soon as I saw a different amount I called Sunnova. The person that answered the phone looked up my file and said the amount of money over the one 1997 was sales tax. I was expecting to only pay one 1997 because the equipment on the roof doesn’t belong to me why am I paying sales tax? The person on the phone said all contracts have sales tax added to them. So now I know, but I was disenchanted with the lack of knowledge of the sales person selling this product, not telling me the correct price that I would be expecting to pay every month. I truly don’t understand the sales tax on a product I don’t own. I would think it would be somehow infused into the price of the equipment that had been installed. I also need to change the auto pay to a different bank account number..

1 year ago

Reply from Sunnova

Hello Catherine Bienkowski , We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!HV

Feb. 7th, 2023

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Tammy Angel Clermont, FL

Sunnova's Solar is Extremely affordable and their customer service is so wonderful and they really do go out of their way to help you in anyway they can. and the Solar reduces your light bill tremendously. I would recommend Sunnova to anyone.

1 year ago

Reply from Sunnova

Thank you, Tammy Angel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Jan. 26th, 2023

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Nate S Meriden, CT

I’ve saved so much money. I’m not sure why other homeowners don’t go solar it’s free energy. I used to hate hot days now I’m smirking because my solar panels will be extra charged up I’ve already recommended family/ friend and will continue to recommend so I can get the incentive

1 year ago

Reply from Sunnova

Hello Nate S, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ JE

Jan. 25th, 2023

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Kelly Fiore

Sunnova made the process of switching to solar power quite simple. It was organized and transparent from the onset. All of the people involved were helpful, cordial and respectful of my time and property. I am looking forward to the benefits and savings the solar power initiative will bring.

1 year ago

Reply from Sunnova

Thank you, Kelly Fiore! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Jan. 23rd, 2023

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Denny Steinruck Berwick, PA

I like everything about it if I can save money I’m ready to try it out . The people do a really nice job putting everything together and they would talk to me about what I thought about some things and that’s the way it should be make the customers happy.

1 year ago Edited September 12, 2023

Reply from Sunnova

Thank you, Denny Steinruck! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Jan. 17th, 2023

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Ellen Wertman Hawley, PA

Have had a wonderful experience with everyone we have been in contact with from our first phone call with our sales rep to the office and scheduling team ,installers and follow up team. Can't wait to see how our decision to go solar changes our lives when it comes to our financial bottom line, and its good for the environment as well.

1 year ago

Reply from Sunnova

Hello Ellen Wertman, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Jan. 3rd, 2023

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Judith Lehman

Everybody so far has been very helpful in explaining all of the issues involved with Solar panels. We live in a historic district, so it was quite a big deal to get the permits. It was was just connected this week. I am very happy to have free solar energy. The new panels are more efficient than the ones from a few years ago.

1 year ago Edited December 29, 2022

Reply from Sunnova

Thank you for your note, Judith Lehman. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! HV

Dec. 29th, 2022

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Ernie Cerone

The back office -Project managers and the service scheduling department need to be more professional. The need to answer emails or calls in a timely manner. In our case, we had a project manager that never answered emails or calls. The only time we got a response was when the VP of operations was included in the email chain (When he noticed it). The new project manager was very difficult to get in touch with and sometimes seemed to be not interested in our issues since we were assigned to her toward the end of the project.

1 year ago

Reply from Sunnova

Hello Ernie Cerone, we are sorry to hear that. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?*LG*

Dec. 28th, 2022

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Johanna Orlando, FL

Sunnova has a well trained group of people. I enjoy working with their representatives always on target with addressing my concerns. There were a few issues with my current electrical company and Sunnova helped me navigate through it. I was very appreciative of that! Thank you Sunnova! Keep up the good work!

1 year ago

Reply from Sunnova

Thank you, Johanna! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *KL*

Dec. 22nd, 2022

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Donna Crisalli New Milford, CT

All around great customer service. Installation crew was a pleasure to watch. Great teamwork, respectful, efficient and clean. No debris left at my home. No interruption in service upon switching over to solar. All materials made in the USA. Would highly recommend them.

1 year ago

Reply from Sunnova

Hello Donna Crisalli, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DMS*

Dec. 19th, 2022

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Anne Fischer

I had interviewed a few companies. I felt most comfortable with the sales rep Katie. We are waiting to connect but otherwise the process has been very easy and all service providers (installers, electricians, sales reps) have been very professional.

1 year ago

Reply from Sunnova

Hi Anne Fischer! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Dec. 19th, 2022

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Ginny Babbitt Beaumont, CA

Choosing Sunnova was a no brainer. Delivered a system from start to finish without paying anything out of pocket. My energy bills are now negative numbers and my monthly solar bill is less than what I used to pay the energy company. “Win-win.”

1 year ago Edited May 24, 2023

Reply from Sunnova

Hello Ginny Babbitt, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DMS*

Dec. 19th, 2022

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c p Boston, MA

With the cost of electricity out of control it was nice to be able to lock in a good rate on our power. Their local installer Isakson was excellent. So many solar systems you see look like they were installed by people who didn’t care were they ran wire or how they did it. Our system look great! Clean and everything looks like it belongs.

1 year ago

Reply from Sunnova

Hello c p, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DMS*

Nov. 7th, 2022

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Happy coustomer Escondido, CA

When we decided to install a solar system our sales person was clear on the advantages , worked with us to find the best company to go with and knew the people in the electric company and county to get our system up and running quickly and with very little delay.

2 years ago Edited May 2, 2023

Reply from Sunnova

Hi Happy coustomer, thank you for the feedback . Welcome to the Sunnova family! **MV

Oct. 24th, 2022

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Ben Slagan

I was skeptical about going solar but a coworker of mine has had it for several years now and suggested this company. It was a long process but I am glad my wife and I choose to do it. Any questions I have had were answered in a timely manner with knowledgeable answers.

2 years ago

Reply from Sunnova

Hello Ben Slagan, thank you for the kind words. Welcome to the Sunnova family! **MV

Oct. 18th, 2022

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Barbara Sutherland Plano, TX

I got my panels on on June 1st guy came out inspected it so it's good to go August 15th I finally got them turned on why does it take so long to turn them on I don't get too free months of this they're going to start taking out money on my account probably the first to September which is not right you call the represented that sells you the solar panels he don't call you back he text you I'm in a mean I'll call you back and he never does they'd be nice if they if I know how much I'm going to have to pay for my electric now right now my bills 400 and something dollars it could have been nice if I had them on sooner

2 years ago

Reply from Sunnova

Hello Barbara Sutherland, we are sorry to hear that. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?*LS*

Aug. 23rd, 2022

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JOhn Johnson Miami, FL

The whole experience with sun nova was very smooth. The salesman made sure we understood everything. He would also reach out to see how things were going. The customer service rep kept us up to date with the whole process. Overall very happy with the whole thing.

2 years ago

Reply from Sunnova

Hello JOhn Johnson, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *LS*

Jul. 29th, 2022

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mary eisenhaur Medford, MA

Very professional representatives from start to finish. Seemless installation in just 1 day. All questions answered in a timely fashion. In our first year, we are already experiencing negative electric bills! The tax rebate was phenomenal! Should have done it sooner.....

2 years ago Edited May 24, 2023

Reply from Sunnova

Hello mary eisenhaur, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Jul. 14th, 2022

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John Donlon Cromwell, CT

Communication was good. Trinity personnel were polite and did an excellent job. Cleanup was excellent. Sunnova did a great job coordinating all appointments and inspections. Now I will wait and see if my savings are what was promised ‘!

2 years ago

Reply from Sunnova

Hello John Donlon, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

May. 19th, 2022

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Adriane Morris Carlsbad, CA

We just installed solar panels for the first time, Sunnova made the process very easy, they provided all the information we needed to make an informed decision. The installation was quick and the installers were very professional and did a great job.

4 years ago

Reply from Sunnova

Good afternoon Adriane, thank you for your positive feedback and welcome to the Sunnova family! ^MP

Sep. 17th, 2020

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JBerg01 Irvine, CA

Update: Problem has been resolved. I am extremely dissatisfied with this company. We are trying to refinance our house and Sunnova is holding us hostage. They are trying to charge us $300 in order to re-file a UCC-1. They first told us that fee was what the county charges. Then they backtracked and said it was a combo of county fees and their fee to "process". Process what? A document that doesn't benefit me in any way and no where in my agreement with them is listed or mentioned. We asked them to waive the fee and said we would pay any county fees associated with it and they denied our request. We also asked them to provide a breakdown of how much of the $300 is for the county and how much is for them. Again, denied. If they expect their customers to pay ridiculous fees for no reason, they should put in their agreements. Which they didn't. $300 seems like a small amount to lose in order to maintain a good relationship with a long-term customer. If this is how Sunnova treats their customers, I will be taking my business elsewhere.

4 years ago Edited September 14, 2021

Reply from Sunnova

Thank you for reaching out, JBerg01. I see that we have already reached out to you regarding this issue. Please let us know if you have any further questions. Thank you. ^JD

Sep. 17th, 2020

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Daniel&Lynn Simpsonville, SC

How can we all not think about our children’s future? If we all don’t try and lessen our carbon footprint our children, grandchildren and great grandchildren will not have clean air and the same pristine earth we had growing up. Solar is a no brainer. Reduces my footprint lowers my bill and increases home value. Sunnova has been an amazing company. From start to finish. Thanks to all from corporate to installers. Top notch job!

4 years ago

Reply from Sunnova

Good afternoon Daniel&Lynn, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Aug. 31st, 2020

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dennis berube Bridgeport, CT

When our sales representative made there presentation we were told that if our roof needed to be replaced the cost would be 500.00 to remove and reinstall panels. However we are trying to sell our home and I reached out to our installer and was told the cost would be over 7000.00 to remove and replace. Unfortunately we did not have the 500.00 cost on paper. With that said I would of never agreed to install them. Also communication with a Sunova person is very difficult. We received a quote of 15,000 to move panels to our new home. How ridiculous!!!. Now it is a process to get new homeowner to qualify. Such a deal breaker when it comes to selling your home

4 years ago

Reply from Sunnova

Good afternoon Dennis Berube, thanks for bringing this to our attention. We are very sorry to hear about your experience. One of our agents will reach out to you shortly to help get this issue resolved. Thank you^MP

Aug. 20th, 2020

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cheryl newland Naugatuck, CT

I love my solar energy!!! Sunnova has been a great company to work with! Their sales representative was very informative and not at all pushy. He easily explained and showed me the benefits of going solar. Between signing on and the installation, I would get periodic updates on the progress. The installers were great too.

4 years ago

Reply from Sunnova

Hello Cheryl, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^JD

Aug. 18th, 2020

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Carlos Casana San Diego, CA

Very nice people working for this company. Friendly and professional. They installed my solar system really quick and it started producing right away. The installation was done really good , it is barely noticeable from the ground and it looks well done . I already saw savings in mi electric bill. It was the right decision. Thanks a lot.

4 years ago

Reply from Sunnova

Hello Carlos Casana, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^IS

Aug. 13th, 2020

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SEB Walnutport, PA

We've been wanting to go solar for a while. Being able to do this at no cost for installation was awesome. Dustin made the whole process easy despite the pandemic. It's great to be saving money and doing our part for the environment.

4 years ago

Reply from Sunnova

Thank you! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^JD

Aug. 12th, 2020

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Gwendolyn Holm Oceanside, CA

Things went quickly and smoothly from our decision to go with solar from Sunnova to the end - we're generating power. Very conscientious customer service from initial sales person to project management team and those handling paperwork electronically. I was pleasantly surprised and amazed.

4 years ago

Reply from Sunnova

Hello Gwendolyn, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Jul. 29th, 2020

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Bonnie Perrine Atlantic Highlands, NJ

My experience with Sunniva was entirely favorable. The salesman was very knowledgeable and personable. All inspections were done in a timely manner as was the installation. Everyone that I spoke to or had at my home were polite and friendly. This made for a very pleasant and efficient experience.

4 years ago

Reply from Sunnova

Hello Bonnie, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^JD

Jul. 29th, 2020

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jill benson South Plainfield, NJ

Most professional and courteous staff. They’re thoughtful, take their time to thoroughly answer every question you have. They take pride in their work and ultimately this is a service that benefits the customer. I should’ve had panels installed sooner.

4 years ago

Reply from Sunnova

Thank you for your note, Jill. We work hard to make sure you understand every part of the installation and service process. Thank you for helping us convert more homes into energy saving power houses!^JD

Jul. 20th, 2020

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Maissa East Brunswick, NJ

As I said before this is the best solar company in so many ways like services, employees and representatives. I recommend every one wants to go with this company if you are looking for a solar company. I got sunnova panels over a year ago and since then I had no issues at all. So everyone take my advice and sign up with sunnova.

4 years ago

Reply from Sunnova

Thank you for sharing you story Malissa! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Jul. 20th, 2020

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mike Fall River, MA

Your associate Mr. Jeff B was extremely knowledgeably . He guided me throughout the entire process. He answered all of my questions and when something came up he he reached out to me ASAP which i appreciated. Being a new customer i have no complaints. Bring on the clean energy.

4 years ago

Reply from Sunnova

Thank you for sharing your story Mike! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 19th, 2020

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Brady Bethel, CT

Wonderful company. Each and every employee that I have dealt with has been professional and amazing. The time line for our Solar system was spot on... It has been a pleasure doing business with them.. We made the right choice.

4 years ago

Reply from Sunnova

Thank you for sharing your story Brady! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 16th, 2020

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Carrie Rhodes Mount Union, PA

Everyone we've worked with from beginning to end did all they could to help us through this process. From the initial sales person to the installers. Everyone was great. The installers were very polite, cleaned up after themselves and were done long before we thought they would be. Thank you all.

4 years ago

Reply from Sunnova

Good morning Carrie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 12th, 2020

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Laura Carmona Danahy Encinitas, CA

4 years ago

Reply from Sunnova

Thank you Laura! We aim to provide the best customer experience and are constantly working to cut down our installation process time. Thank you for helping us convert more homes into energy saving power power houses!^JD

Jun. 10th, 2020

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Donald & Cathy Tolen San Marcos, CA

I have spoken to several employees and had a pleasant conversation and got all my questions answered on one call. This company works for their customers and not against them. Everything you get from this company...ex: bills, e-mails, what your solar is doing is easy to read and understand. Good job Sunnova and keep up the good work!

4 years ago

Reply from Sunnova

Good afternoon Donald, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 8th, 2020

Sunnova Reviews