Sunnova: Read 6,066 User Reviews From Real Homeowners

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Gwendolyn Holm Oceanside, CA

Things went quickly and smoothly from our decision to go with solar from Sunnova to the end - we're generating power. Very conscientious customer service from initial sales person to project management team and those handling paperwork electronically. I was pleasantly surprised and amazed.

4 years ago

Reply from Sunnova

Hello Gwendolyn, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Jul. 29th, 2020

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Bonnie Perrine Atlantic Highlands, NJ

My experience with Sunniva was entirely favorable. The salesman was very knowledgeable and personable. All inspections were done in a timely manner as was the installation. Everyone that I spoke to or had at my home were polite and friendly. This made for a very pleasant and efficient experience.

4 years ago

Reply from Sunnova

Hello Bonnie, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^JD

Jul. 29th, 2020

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jill benson South Plainfield, NJ

Most professional and courteous staff. They’re thoughtful, take their time to thoroughly answer every question you have. They take pride in their work and ultimately this is a service that benefits the customer. I should’ve had panels installed sooner.

4 years ago

Reply from Sunnova

Thank you for your note, Jill. We work hard to make sure you understand every part of the installation and service process. Thank you for helping us convert more homes into energy saving power houses!^JD

Jul. 20th, 2020

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Maissa East Brunswick, NJ

As I said before this is the best solar company in so many ways like services, employees and representatives. I recommend every one wants to go with this company if you are looking for a solar company. I got sunnova panels over a year ago and since then I had no issues at all. So everyone take my advice and sign up with sunnova.

4 years ago

Reply from Sunnova

Thank you for sharing you story Malissa! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Jul. 20th, 2020

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mike Fall River, MA

Your associate Mr. Jeff B was extremely knowledgeably . He guided me throughout the entire process. He answered all of my questions and when something came up he he reached out to me ASAP which i appreciated. Being a new customer i have no complaints. Bring on the clean energy.

4 years ago

Reply from Sunnova

Thank you for sharing your story Mike! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 19th, 2020

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Brady Bethel, CT

Wonderful company. Each and every employee that I have dealt with has been professional and amazing. The time line for our Solar system was spot on... It has been a pleasure doing business with them.. We made the right choice.

4 years ago

Reply from Sunnova

Thank you for sharing your story Brady! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 16th, 2020

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Carrie Rhodes Mount Union, PA

Everyone we've worked with from beginning to end did all they could to help us through this process. From the initial sales person to the installers. Everyone was great. The installers were very polite, cleaned up after themselves and were done long before we thought they would be. Thank you all.

4 years ago

Reply from Sunnova

Good morning Carrie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 12th, 2020

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Laura Carmona Danahy Encinitas, CA

4 years ago

Reply from Sunnova

Thank you Laura! We aim to provide the best customer experience and are constantly working to cut down our installation process time. Thank you for helping us convert more homes into energy saving power power houses!^JD

Jun. 10th, 2020

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Donald & Cathy Tolen San Marcos, CA

I have spoken to several employees and had a pleasant conversation and got all my questions answered on one call. This company works for their customers and not against them. Everything you get from this company...ex: bills, e-mails, what your solar is doing is easy to read and understand. Good job Sunnova and keep up the good work!

4 years ago

Reply from Sunnova

Good afternoon Donald, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 8th, 2020

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Col. Papa Gene Gilroy, CA

They were upfront with all of the information. They answered all of my questions and kept their word. The system was installed in one day. After the final inspection by the county, PG&E authorized the system and allowed it turned on in one day. I was impressed. Thank you, Sunnova.

4 years ago

Reply from Sunnova

Good morning Col. Papa Gene, Thank you for your positive feedback and welcome to the Sunnova family. ^MP

Jun. 3rd, 2020

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Catherine Mannheimer Bloomfield Hills, MI

The install team from Trinity were efficient, thoughtful and made for an amazing introduction to the solar experience. Now, I'm seeing the savings with Sunnova. I've been very pleased with the whole process. Now if we could just have a sunnier spring here in New England! Thank you Sunnova, Catherine

4 years ago

Reply from Sunnova

Good morning Catherine, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Scott Sullivan North Easton, MA

Everything about going solar with Sunnova has been amazing. There has been over-the-top communication from start to finish, and the whole process was fast, efficient, and well coordinated. I will be recommending them to all my friends and neighbors.

4 years ago

Reply from Sunnova

Good morning Scott, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 27th, 2020

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Janice Eaves Fairfield, CA

My experience with Sunnova has been great. Right from the sales rep knocking on my door to the Solar being turned on. Every question I had was answered. Work was done and completed in a timely manner. Would I recommend Sunnova to my friends, the answer is yes.

4 years ago

Reply from Sunnova

Hello Janice, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Mar. 26th, 2020

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david Burnett

I really can't say anything negative about our experience with Trinity and Sunnova. The sales person was knowledgeable and friendly. The installers and inspectors were fast, on time and did a great job. We could not believe how quickly we were up and producing power. I would wholeheartedly recommend both Trinity and Sunnova to anyone.

4 years ago

Reply from Sunnova

Good Morning David, Thank you for your positive feedback and Welcome to The Sunnova Family! ^MP

Jul. 19th, 2019

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Gracie Randolph, MA

I love my panels. My electric bill has gone down by almost half, if not half. We had a very mild winter with lots of sunshine, so we got a lot of energy. I would recommend installing panel’s, they’re clean and looks good on my roof. The installation process was very easy, for me, and the workers cleaned up behind themselves. Bravo. Thank you.

4 years ago

Reply from Sunnova

Hello Gracie , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 17th, 2019

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Tom Lytle South El Monte, CA

The service and installation was very professional and clean. It exceeded all my expectations. You differently receive more for your money with this company compared to others and this I know because I extensive research before I purchased...Highly recommend.

4 years ago

Reply from Sunnova

Hello Tom Lytle , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^OA

Mar. 23rd, 2020

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Peter Landini Rio Vista, CA

Stephen B, salesperson for Sunnova was professional, knowledgeable and patient with us old folks that had tons of questions. Saving us $$ We are pleased with the quality of our solar. Even the installers were professional! Thank you, Stephen!

4 years ago

Reply from Sunnova

Hello Peter, Thank you for your feedback and welcome to the Sunnova family!^MO

Mar. 13th, 2020

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Latu Takitaki Fresno, CA

If you like to go solar choose SUNNOVA. The professional of the work, Quality of the equipment they used, they fast plus you don't have to pay anything they install those solar panels they owned they take of it you just pay the pills,, save money now..."Go SUNNOVA"..

4 years ago

Reply from Sunnova

Hello Latu, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Mar. 11th, 2020

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Regina Brown Mansfield, TX

What we liked about the company is that First we went GREEN!!! #CleanAir. Next, the customer service your team of installers that came to my house were PHENOMENAL!!!!(Vincent M, Tevin L, Kendrick M and Austin R) I would like to recommend them to family members. Thank you

4 years ago

Reply from Sunnova

Good Afternoon Regina, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 2nd, 2020

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Mary Sewell, NJ

Dealing with Sunnova was a very pleasant experience since day one. Everyone I spoke to each time was very kind, courteous, and tended to each and every question or concern that I had. I was nervous about making this change as a single parent, however, Sunnova made me feel right at home and that I made the right choice! Thank You Sunnova!

4 years ago

Reply from Sunnova

Good morning Mary, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 2nd, 2020

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Rick Danielson, CT

Our system was activated today. So far we are very pleased with the entire experience. Everyone has been very honest and they respond quickly to phone messages or emails we leave. Looking forward to seeing the production of our panels and energy savings.

4 years ago

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Marilyn Marilyn Bakersfield, CA

I cannot recommend this company enough. From initial contact to panel installation, everything was spot on. I am sooo picky about sales people, follow through, keeping appointments and follow through, but this company met or exceeded my expectations.

4 years ago

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Chelsea Francine Uncasville, CT

There really isn't anything that I can say I don't like about this company. Everything has been so good from start to finish. I would recommend this to anyone. The process was so easy. We are so excited to start using our solar panels.

4 years ago

Reply from Sunnova

Hello Chelsea, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO

Feb. 21st, 2020

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Theresa Salgueiro East Providence, RI

My family and I were hesitant at first. But when we met Armando he made the whole process very simple to understand. Working with Carmen was also a joy! We are very grateful for all your help in accomplishing our goal when it comes to solar!!!

4 years ago

Reply from Sunnova

Hello Theresa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 19th, 2020

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robbie A Bridgeport, CT

Great company, I honestly have to say the procedure I went through is word for word how there representative inform me. It was an absolute smooth installation, every person I interacted with who was associated with the company conducted themselves with the highest professionalism

4 years ago

Reply from Sunnova

Hello Robbie, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 19th, 2020

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Leesa Mendoza Los Angeles, CA

The whole process took less than a month. Everyone was so kind, communicated well and were a pleasure. The install looks great, they even painted the metal tubing that goes along the house so that it’s not an eyesore, like I’ve seen on other installs. I highly recommend Sunnova

4 years ago

Reply from Sunnova

Hello Leesa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO

Feb. 14th, 2020

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Mary Snyder Carlisle, PA

From the beginning, we've been very pleased with the communication & service we've received from Sunnova and its' installer, Trinity Solar. Both sources answered all of our questions completely & in a timely manner, and the installation was accomplished quickly & neatly.

4 years ago

Reply from Sunnova

Hello Mary, Thank you for your feedback and Welcome to the Sunnova Family!^MO

Jan. 29th, 2020

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carolyn keith Gloucester, MA

We have been extremely happy with Sunnova. The service was excellent from the beginning of the process of installing solar electricity in our home to its connection. We were kept informed each step of the way, and if we had a question, it was responded to with courtesy and efficiency.

4 years ago

Reply from Sunnova

Hello Carolyn, Thank you for your feedback and Welcome to the Sunnova Family!^MO

Jan. 28th, 2020

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Johnny Rodríguez Brooklyn, NY

The experience was a very positive one. The team was amazing. Special thanks to Arturo B, his professionalism and knowledge of the product was enlightening. After meeting with a number of companies we knew after speaking to him that Venture Solar was the way to go.

4 years ago

Reply from Sunnova

Hello Johnny, Thank you for your feedback and Welcome to the Sunnova Family!^MO

Jan. 28th, 2020

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Jeffrey Clark Paradise, CA

B. D was a student of my wife, very nice man. We are glad we went Solar. I'm a Retired PG&E Distribution Operator(46 Yrs). We had a few MINOR problems with the system at first. Brandon took care of everything. We people ask about going Solar I hand them Brandons's Card.

4 years ago

Reply from Sunnova

Hello Jeffrey, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 21st, 2020

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Hsphirji Diamond Bar, CA

Sunnova did a very thorough job of planning and executing the installation of the solar system. Their crew did an amazing job during the installation. It’s great having their expertise in making sure your system is designed and installed perfectly:.

4 years ago

Reply from Sunnova

Hello Hsphirji , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 17th, 2020

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David Hewitt, TX

From start to finish, working with Sunnova has been great. Every step of the way the people at Sunnova were easy to work with and every detail was explained to ease any homeowner’s concerns. A solid organization to go to for your solar needs.

4 years ago

Reply from Sunnova

Good Afternoon David, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Jan. 14th, 2020

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JAMES BUCCI New Haven, CT

clean energy free installation,including solar panels and electrical hook up. On your electric bill ,all those charges listed below your actual usage disappears all except the energy charge which is usually $12.00 Clean energy for a lot less money.

4 years ago

Reply from Sunnova

Hello James, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 9th, 2020

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George Ostapow Fall River, MA

I feel Sunnova is a very professional company that explains everything about solar from the consultation, installation to pulling the switch. I'm hoping to have a good relationship with this. company for future years ahead Thank you GKO

4 years ago

Reply from Sunnova

Hello George, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Dec. 31st, 2019

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Wallace Thompson Shelton, CT

We were in our yard one day last summer. A representative approached us regarding Solar energy. From that first meeting until Tuesday morning when we were told that we could turn our solar panels on, we have had only positive interaction with your company. It has been a pleasure working with each of you.a

5 years ago

Reply from Sunnova

Hello Wallace Thompson , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 19th, 2019

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Bernard Bischof Hummelstown, PA

The system was installed right on time but it took three weeks to follow up with the Boro then it took two more weeks to get the certificate once the inspections were done then another week to get PPL to give there okay so my advise is to pay closer attention to the paper work the . It has been on the roof since early October and only been turned on today. Other then that I’ll wait tell next year to further critique Thanks for the follow up o will get on line now

5 years ago

Reply from Sunnova

Hello Bernard Bischof , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 13th, 2019

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Nathan Mark Cranford, NJ

This is a new experience for us. Sunnova has performed its duties well. However, the township building department and PSE&G did not, and took way too much time to both do their job and to notify Sunnova. The technicians and staff at Sunnova were aces. I am waiting to see what my total savings are going to show.

5 years ago

Reply from Sunnova

Hello Nathan Mark , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 13th, 2019

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Ricardo Long Branch, NJ

This company did a great job! Did’nt wait for long time before my system was set up. I would say action speak more than words. I highly recommend them If ever you’re thinking of having solar system because 100% you’ll be in good hands and happy for the outcome

5 years ago

Reply from Sunnova

Good Afternoon Ricardo, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Dec. 6th, 2019

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Patricia Bessette West Springfield, MA

Going solar was so easy! Everyone we dealt with was so professional. From the benefits of owning our solar system to the install process, everything was explained step-by-step and every detail was taken care of. This was so worry-free and convenient.

5 years ago

Reply from Sunnova

Good Morning Patricia, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Christeen LaRoche Riverside, RI

My experience with Sonoma has been very has been a wonderful experience I have all of my children still living with me and my bill was like $300 a month for everything that runs in this house so I'm sure that whatever I get from putting the solar on my house is going to help me out immensely I cannot wait thank you

5 years ago

Reply from Sunnova

Hello Christeen LaRoche, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority. So thanks for your kind words and we look forward to seeing you again.^OA

Nov. 20th, 2019

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Edward Vagnoni

Happy getting solar, and it will save us big on out electric bills. There was a slight misstep by one of the workers, up in the attic. It was so hot up there, that I felt sorry for him, with sweat running into his eyes. His fall cracked the living room ceiling, but it has been repaired and fully painted by Orbit. Life is good!

5 years ago

Reply from Sunnova

Hello Edward, we appreciate the feedback. Welcome to the Sunnova Family!^MO

Nov. 19th, 2019

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Portonova Wethersfield, CT

Very polite and helpful from first call thru install process. Highly recommend this company. One thing myself love when you call them YOUR NOT HITTING A 100 BUTTONS TO REACH A HUMAN, great job to Sunnova. The Portonova's

5 years ago

Reply from Sunnova

Hello Portonova, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO

Nov. 15th, 2019

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Jan Belchertown, MA

From the very beginning, when we were approached in person by Trinity Solar professionals, we were kept informed about the process. At no cost to us, solar panels were installed and permits obtained. We are delighted with our new solar power. We are saving money and contributing to the healing of our planet.

5 years ago

Reply from Sunnova

Good Afternoon Jan, Thank you for your positive feedback and welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Maria Palumbo Vincentown, NJ

The representatives were knowledgeable, professional and pleasant. I felt I understood how the program works and what my savings would be. The solar panel installation was completed in a few hours by a wonderful team. I recommend Sunnova.

5 years ago

Reply from Sunnova

Hello Maria, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 16th, 2019

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Jason Pomfret Center, CT

Trinity Solar & Sunnova Have been amazing and putting together our system. Their communication throughout the whole process was phenomenal. The insured that all of our questions were answered in a timely manner. Explained every detail every step of the way I would highly recommend them for any of their solar needs.

5 years ago

Reply from Sunnova

Hello Jason, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO

Oct. 28th, 2019

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Donna Street, MD

Wonderful service from the very first meeting with Eric to pulling permits to installation to county approval to trouble shooting the turn on. Emails were timely and employees were friendly and courteous. We were very pleased with our experience with your company!

5 years ago Edited January 10, 2024

Reply from Sunnova

Hello Donna, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Welcome to our Sunnova Family!^OA

Oct. 25th, 2019

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Ramon S Colon

You guys know I was paying up to $500 a month of light co. bill cause in the summer I run the central AC because of my asthma condition. Now Between your bill and light bill I'm paying $115.25 for both. I can't be any happier. Thanks a million.

5 years ago

Reply from Sunnova

Ramon, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Welcome to our Sunnova Family!^MO

Oct. 21st, 2019

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Nizamudeensaid Bloomfield, NJ

I just have the solar system so let me see how it work and I will write a next review about that later ...but so far I learn that every thing is good that the reason why I choose solar system...so hope as you say relax and enjoy......so let me see .....but anyway thank you guys so much .....you guys did a great job!!!!

5 years ago

Reply from Sunnova

Thank You Nizamudeensaid! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Kelley Clovis, CA

First, the problem was not necessarily with Sunnova, however the installation team they hired was a big problem. So, I feel Sunova is as much responsible as they are because I did not have any input in that choice. First, they tore off a huge portion of gutter that was on the back of my house, to which they neglected to inform anybody of this incident. Initially I let it go until I found out how much they are to replace properly and that a hole was made on a pipe to my water heater when they installed the ground. When I called the company the supervisor argued with me and basically was not going to have anyone take care of it because that was not their "Forte". That was after several attempts trying to get a hold of him since he takes very long lunches. The last time we had spoke he said he would get back to me, but I gather he must still be at lunch. So, I was left to take care of that problem on my own, in MY spare time! The gutter never was discussed since he is still at lunch. So, just hope that they have responsible and careful workers or you will be left to fix the problems they left. Then, which I was not made aware of till it was time to turn them on, PG and E has a contract that must be signed stating that you are responsible for overages of use. I believe this is where everybody gets the scam thought in their head because you would think you are producing the correct amount of energy, apparently not. So, in the end my bill will be about the same each month as it was before, because once I averaged the overage charges and add the cost of the panels, it's basically the same with the exact same usage. I just have the peace of mind that I am using solar instead. My solar has just been turned on, so other than those issues we will have to see what happens. Thank you!

5 years ago

Reply from Sunnova

Good Morning Kelley , Thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^OA

Sep. 26th, 2019

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Richard M Fresno, CA

They went above and beyond to help me and so did Solgen to get my solar working . I am greatful and very satisfied with my solar. This system produces more energy then me and my family use. Now I will save money. I'm very happy. Thank all of you.

5 years ago

Reply from Sunnova

Thank You Richard ! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 24th, 2019

Sunnova Reviews