Sunnova: Read 6,273 User Reviews From Real Homeowners

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Gregory Tibbs

So far so good. Everybody I delt with was respectful and knew what they were doing. The solar has helped on my Ameren bill.

4 months ago

Reply from Sunnova

Thank you, Gregory! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 26th, 2024

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Ed Kitlan

I liked the fact that it didn't cost me a cent until it was up and running. Don't like the fact that I have questions and can't get information

4 months ago

Reply from Sunnova

Hi Ed, we appreciate your 5 star-review. Please know, our goal is to provide world-class customer service. For assistance, please provide us with your system ID or the case number associated with your inquiry via email at customerservice@sunnova.com. Thank you for giving us the opportunity to serve you better.

Nov. 26th, 2024

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Tim Evilsizor

I really like how helpful they were every step of the process. Always available to answer all my questions. Got everything done in a timely manner.

4 months ago

Reply from Sunnova

Hello Tim. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Nov. 21st, 2024

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Jeremiah Ross

Has yet to function at 100%. At this time one Tesla powerwall is not functioning. The Tesla control panel in the garage does not work. When Hurricane Milton hit I should have had power to get me through it. I had power for 5 minutes around every 4-5 hours, more or less useless.

4 months ago

Reply from Sunnova

Hello Jeremiah. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Nov. 20th, 2024

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Barbara Trevino

I would choose 0 customer service is a joke. I'm trying to make payments with my Bank Account and it tells me my account is not correct. I'm having to pay a Fee because it'll only take my Bank Card which the money comes from my Bank Account, They tell me my Route # and Acct. # is wrong. I've had this account for 30yrs. Horrible finance Co. They don't know what they're doing.

4 months ago

Reply from Sunnova

Hello Barbara. We value your feedback and are committed to providing you with the highest level of customer service. Please allow time for our customer care to contact you with an case update. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Nov. 19th, 2024

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Marie Pierre

This whole process took a bit too long to achieve. The company removed the gutters from our roof and never replaced it and when we asked about it they said that we have to hire someone else to put them back.

5 months ago

Reply from Sunnova

Thank you, Marie. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 11th, 2024

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Chris Gilbody

Contract was straightforward and made sense for my family and I. Happy with our solar lease and would recommend Sunnova to all.

5 months ago

Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Chris Eubanks

Excellent customer service from start to finish! Everything was explained well and in detail so we knew all that was involved. I highly recommend!

5 months ago

Reply from Sunnova

Thank you, Chris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Fredrick Miller

I was happy with Sunnova at the beginning things went well, but I ordered powerwall 3 backup batteries at the beginning of October and here it is November 1 and nothing has been done! No updates from the company I had to call to get updates

5 months ago

Reply from Sunnova

Hello Fredrick. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 for assistance. Thank you for giving us the opportunity to serve you better.

Nov. 1st, 2024

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alberto pastoriza

I am a 3 year client and when I had 1 problem with the panel, it was resolved immediately. I have not been with out power since I have the system

5 months ago

Reply from Sunnova

Thank you, alberto! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 31st, 2024

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Larry

This was the most poorly executed transaction, with the worst results I have experienced in my 58 years. we installed the system in August Time and time again, commitments were made and never met it is now almost November, I have my first payment coming up on the system in a few days, and it still does not work I wish I had never begun this process

5 months ago

Reply from Sunnova

Hello Larry, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 31st, 2024

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Tom Weekley

I have less solar panels than my next door neighbor. I am getting bills beside the normal bill from my electric company. I think they should come back and install a few more panels.

5 months ago

Reply from Sunnova

Hello Tom Weekley ,thank you for contacting us directly. You can complete our application and one of our suppliers will contact you.
https://www.sunnova.com/home/#requestafreequote
Thank you,

Oct. 29th, 2024

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Woodrow Cothran

The information supplied to us,the professional installation of your system, communication with those involved in the entire process.

5 months ago

Reply from Sunnova

Hello Woodrow. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 25th, 2024

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Janet Moore

I feel like a number, I contacted customer service and Sunnova basically said sorry about your situation but there are no plans or programs for hardships we want our money. Basically the company policy for hardships is, It sucks to be you!

5 months ago

Reply from Sunnova

Hello Janet. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service via email at customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.

Oct. 25th, 2024

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Jeffery Brewer

This is the first time I've had Solar panels and Battery. Time will Tell how good this is and how Long the Battery will last when needed!!

5 months ago

Reply from Sunnova

Hello Jeffery. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Oct. 25th, 2024

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Trudy Cohen

Sunnova forces you to sign up for auto pay even if you don’t want to. It’s not told in today contract but they will harass you from a free days after signing your contract until you give in. They will cancel your contract and bill you for the install if you don’t. Completely inscrutable. This should be detailed when you sign the contract, not after.

5 months ago

Reply from Sunnova

We appreciate your feedback, Trudy. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Thank you for giving us the opportunity to speak with you today.

Oct. 24th, 2024

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Nancy Snyder

I am a Senior not much computer experience. Many different e mails from many different individuals. Unsure of who to respond to, since there are many scams out there.

5 months ago

Reply from Sunnova

Hello Nancy. Thank you for reaching out and bringing this matter to our attention. We apologize for any inconvenience caused. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 for assistance. We look forward to helping you!

Oct. 24th, 2024

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Jamie Calisti

Sunnova came out and fixed my inverter. They were prompt and had it fixed in under an hour. They were very professional.

5 months ago

Reply from Sunnova

Thank you, Jamie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Mark Matherly

I was scheduled for an inverter replacement and giving a time between 8 AM and 11 AM on October 10 as my service date. The technician did not show up during that time but did come around 220 that afternoon after I was already .I was scheduled for a inverter replacement and giving a time between 8 AM and 11 AM on October 10 as my service date. The technician did not show up during that time but did come around 220 that afternoon after I was already gone. Now they are saying it is a closed ticket and they will not come out and replace the inverter.

5 months ago

Reply from Sunnova

Hello Mark. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 21st, 2024

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Nicholas (Nico)

Amazing so far so glad I went Solar! The savings that I am receiving is well worth it and gives some extra peace of mind!

5 months ago

Reply from Sunnova

Thank you, Nicholas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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John Wojichowski

I just installed my panels. They just went into operation. So far so good. Thus, this review is based on limited experience.

5 months ago

Reply from Sunnova

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 15th, 2024

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Nikki Worrell

All of Sunnova’s representatives were very informative and easy to contact. The only issue we had was how long it took to get permission from ACE to operate.

5 months ago

Reply from Sunnova

Hello Nikki, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Warlordstillgaming

Though I enjoy having solar to try and cut down on my Energy bill, it is stupid that even though I have solar panels during a power outage. I cannot use my power because you guys did not install a shut off between my house and the main power line. To prevent the panels from backfeeding energy into Potentially down wires. So now, even though hurricane Milton just went by, I'm stuck without power after buying solar panels, so I would have power even during a power outage.

5 months ago

Reply from Sunnova

Hello Warlordstillgaming. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. To ensure we address your concerns regarding your system or agreement, you may reach us via email at customerservice@sunnova.com. Make sure to include your system ID. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Gary Livingston

Sunnova says we have gone live with solar, however the main unit is not functioning correctly, which is causing the electricity needed from solar to our home to be provided by the grid, which is costing me money, which was supposed to be provided by solar.

5 months ago Edited October 14, 2024

Reply from Sunnova

Hello Gary. Thank you for your 4-star rating! Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to assist you!

Oct. 11th, 2024

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Eugene Mahon

Maintenance support was provided quickly and the maintenance representative was very professional and efficient at making the repair.

5 months ago

Reply from Sunnova

Hello Eugene. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 11th, 2024

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T Green

Tech was very professional and knowledgeable ! I’ve had the best customer service with Sunnova since going solar. Great job!

5 months ago

Reply from Sunnova

Hello T, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 11th, 2024

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Ayad Dakheel

I liked professionalism and helpfulness of all people who were involved in the process start to finish, I dislike you being inaccurate about certain things, not the people, the company, where you promised to have a comprehensive app that show production AND consumption of power for my house but it turned its an optional hardware I’d be paying extra for on your website and it rubs me off the wrong way when things like that happens so you either include everything in the system or you make it very clear about the optional things you guys offer through an automated email or text or mail etc…

6 months ago

Reply from Sunnova

We appreciate your feedback Ayad. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We have followed up with you via email in hopes of addressing your concerns.

Oct. 8th, 2024

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We went solar!

The installers were competent and respectful to our property and when communicating with us. The last day of installation it was pouring rain, but they got it completed!

6 months ago

Reply from Sunnova

We went solar! Thanks for your message. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.

Oct. 2nd, 2024

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RONDA CAUDILL

You need to find installers that give a damn about what they’re doing!! There are people that have had the panels sitting in their driveways for months, some with panels installed but not hooked up and no idea when they’re going to!! These installers are representing Legacy, and giving you a really bad name. I was lucky enough to have Trevor V as a representative that gave a damn!! I have a couple issues right now that he working on now, but not everybody was that lucky. Kudos to Trevor Legacy NEEDS new installers!!

6 months ago

Reply from Sunnova

Hello Ronda. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience caused. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 2nd, 2024

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Lori Dobeck

Took a long time and no communication with company. Now that it’s turned on I have not recieved any instruction about an app to monitor if the system is producing what I was promised. All I was told was they will know if it’s working!! Not good enough communication for me! I am really having second thoughts about this whole solar experience. Not a happy customer.

6 months ago

Reply from Sunnova

Hello Lori. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We have attempted to reach you today to assist with your concerns. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com. We look forward to assisting you!

Sep. 24th, 2024

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Teresa Neubauer

Great experience. Very happy with whole package- price, installation, production, n service. Everyone we dealt with was excellent. Savings is amazing!

6 months ago

Reply from Sunnova

Thank you, Teresa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 23rd, 2024

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Lori Blankenship

Everyone I had contact from start to finish was super nice. The contractors were responsible and respectful. I highly recommend SunnyMac to anyone going green.

6 months ago

Reply from Sunnova

Thank you, Lori! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 23rd, 2024

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Pamela Turner

Well orchestrated steps to get to the final installation. Diane was so pleasant and helpful. Looking forward to collecting credits toward our electric.

6 months ago

Reply from Sunnova

Hello Pamela. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 19th, 2024

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T Jackson (T)

Everything thing was professional a lot of help getting Everything started and put in thesolarpanels , I just can't wait to see the savings we will have once the first bill comes out . Thank you from me and my wife.

6 months ago

Reply from Sunnova

Hi T! We appreciate your 5-star review. We hope our services keep exceeding your expectations.

Sep. 18th, 2024

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Randy De Leeuw

Communication could have been better, it was very confusing after the unit was installed with who would turn it on. We also received no paperwork or booklets regarding the product

6 months ago

Reply from Sunnova

Hello Randy, thank you for your 4-star review. We appreciate your feedback provided to continuously improve the customer experience. For any assistance, you may reach out to us via email with your system ID at customerservice@sunnova.com. Thank you for being part of the Sunnova Family!

Sep. 16th, 2024

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Charles Pires

Everything went fairly smotth. I guess the process will improve with time between electrical supplier, local town/city inspection, electrical contractor and Trinity! The process can take awhile!

6 months ago

Reply from Sunnova

Greetings Charles. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Sep. 16th, 2024

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cassandra brown

It took awhile to scheduled only because my schedule did coordinate but once they started it was quick now just waiting to see electric bill will be like

6 months ago

Reply from Sunnova

Thank you, cassandra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 10th, 2024

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hwerries105@yahoo.com

Every one I had contact with was very friendly, courteous and knowledgable. Nate Emmert has been my contact person and I really appreciate how he explains everything.

7 months ago

Reply from Sunnova

Thank you, hwerries105@yahoo.com! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 9th, 2024

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Gedalia Castro

Lo recomiendo ni cuenta me doy si Luma dejá sin servicio a la Ciudad!Lo recomiendo y el personal MUY atento a sus necesidades 💯 bendiciones para todos Gracias winder mar

7 months ago

Reply from Sunnova

¡Gracias Gedalia! Agradecemos su reseña. Valoramos a nuestros clientes y apreciamos el tiempo que se tomó para compartir su experiencia.

Sep. 9th, 2024

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Kelsey Mee

Installers did a terrible job on running electric wire in my attic over my attic access and areas I had for getting to storage spaces and servicing my A/C unit it not the professional type job that I did when I was in the A/C business.

7 months ago

Reply from Sunnova

Hello Kelsey, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Sep. 3rd, 2024

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Eilonet Koochou

I purchased ADDITIONAL solar panels AND a battery from Sunnova and once everything was connected, my PG&E bill SIGNIFICANTLY increased. I sent am email to Sunnova customer service AND the CEO (John Berger) and they basically told me there was nothing they can do for me. They haven't even tried to determine what the cause of the increase was in my PG&E bill. I have been trying to do my own research and present them with my findings. This is a horrible company that will say whatever they need to to get you to buy from them but will not offer any support for issues that arise after the installation in complete. STAY AWAY FROM THIS COMPANY!!

7 months ago

Reply from Sunnova

Hello Eilonet, we appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We have followed up with you privately via email please do not hesitate to reach out to us at customerservice@sunnova.com, or 866-786-6682.

Sep. 3rd, 2024

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Bob Palmer

Installer was great & knowledgeable.. However, the customer service didn’t have a clue as far as service dates. It changed four times in three days! Even when the installer was there I received a text saying the installer would be there the next day.. Please communicate with your scheduling departments

7 months ago

Reply from Sunnova

Hello Bob. We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Aug. 29th, 2024

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Brad Baughman

Service was great installers were very conscientious. Can't give better feedback about going Solar until I have it for a half year or year. Was told by sales manager that it would be a win,win for us both. Only time will tell.

7 months ago

Reply from Sunnova

Hi Brad, thank you for taking the time to share your experience. We hope our services exceed your expectations. Welcome aboard!

Aug. 27th, 2024

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Melanie Dalton

I’ve been waiting almost a month for my tree removal which is holding up the installation of my solar! Very disappointing with little feedback! Also waiting over a month for the roofing company to come fix their mistake again with no feedback

7 months ago

Reply from Sunnova

Thank you, Melanie. We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please reach out to the original installation company as the project has not been finalized on their end.

Aug. 22nd, 2024

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Martin Coe

7 months ago Edited August 30, 2024

Reply from Sunnova

Greetings Martin. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. We hope to continue providing you with the best customer service you deserve!

Aug. 21st, 2024

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Sunnova did an amazing installation

Great job done by your crew. They were on time, did a professional installation, and cleaned up nicely. I have recommended Sunnova to several friends.

7 months ago

Reply from Sunnova

Welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Aug. 19th, 2024

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Ralph Harlan

Using natural energy is common sense. With energy bills rising in cost, solar energy and solar panels are the way to go. The cost difference will make you a believer.

7 months ago

Reply from Sunnova

Greetings Ralph. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 15th, 2024

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Mark Thompson

The sales rep Alex was pleasant and not a stereotypical t salesperson. He has followed through this entire process with excellent communication skills.

7 months ago

Reply from Sunnova

Thank you, Mark Thompson, for taking the time to write us a kind review. Glad to hear that Alex delivered great service. Enjoy your new solar system.

Aug. 9th, 2024

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garrick hakanson

7 months ago

Reply from Sunnova

Hello Garrick. Thank you for your 4-star rating! We genuinely appreciate your feedback regarding your inspection process, as it helps us identify areas where we can improve. We look forward to providing you with the customer service you deserve. Thank you for choosing Sunnova!

Aug. 9th, 2024

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Thomas McSherry

When sunny Mac sold us on solar they never mentioned that we would have to pay for this for the next 25 rears. I am 75 my husband is 73. We thought they were using our roof for smart energy. Who in their right mind would do this

8 months ago Edited August 16, 2024

Reply from Sunnova

Hello Thomas. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 9th, 2024

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