Sunnova: Read 6,307 User Reviews From Real Homeowners

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Verified Customer

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Caroolyn Podurgiel Preston, CT

We had a problem with the solar not working. they came out and fixed it. We are still waiting for a rebate since the panels didn't produce the electricity promised.

4 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Carolyn. We are sorry to hear about your experience. We will have one of our agents reach out to address your concerns. Thank you. ^JD

Jun. 22nd, 2021

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Verified Customer

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Mark Tonges Naugatuck, CT

We worked with James. He was excellent in all points. We have saved so much money. I do not understand why folks do not use solar power.!!!!

4 years ago

Reply from Sunnova

Mark, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Ralph Parasole Dracut, MA

Easy access to see my solar production every day .Also, whenever I called to ask a question I always received the correct answer .

4 years ago

Reply from Sunnova

Hello Ralph, We appreciate the positive feedback. Welcome to the Sunnova Family! ^VB

May. 24th, 2021

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Verified Customer

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Robert Jones

Billing does not allow me to know how much energy I use each month, the billing cycle between PPL and Sunnova is not clear and the increase in my cost to Sunnova is not explained or justified.

4 years ago

Reply from Sunnova

Hello Mr. Jones, thank you for bringing this to our attention. Can you please send us a private message at resolutions@sunnova.com with your system ID and phone number where we can reach you? We’ll look into this right away. Thank you. ^JD

May. 17th, 2021

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Verified Customer

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Brian Jehning Kensington, CT

No issues thus far. Everything has been rolled out, from consultation, to installation, to billing, just as advertised to me.

4 years ago

Reply from Sunnova

Thank you for the note, Brian. Welcome to the Sunnova Family! ^JD

Mar. 25th, 2021

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Verified Customer

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Luis Abreu Orlando, FL

They prove to me to be the best all they promised was delivered to me I’m grateful for everything I received from this company

5 years ago

Reply from Sunnova

Good morning Luis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Victor Highland Falls, NY

Excellent job. Very professional. Salesman was there every step of the way. Answered all questions within minutes of my texts.

5 years ago

Reply from Sunnova

Good morning Victor, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Kim

They were on key on what the next step was n what they were going to do. Everyone was nice n they all worked hard to get stuff done in time.

5 years ago

Reply from Sunnova

Good morning Kim, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

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Verified Customer

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Roberto

Great Representative, Good experience, did have an issue with a broken siding while installation. Was told someone will come and repair but have not had that contact yet.

5 years ago

Reply from Sunnova

Hello Roberto, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Birdine Wildenauer

They were great with my husband and I, from day one . We were very impressed by the way they took care of the solar and everything else.

5 years ago

Reply from Sunnova

Hello Birdine, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Jorge & Margee L

We are happy with the product; however, there were issues with their customer service. They arrived at our house multiple times for service calls without notice. This was inconvenient to both us and the Sunnova technician, who was only doing what he was told. In spite of our complaints it happened at least 3 times.

5 years ago

Reply from Sunnova

Hello Jorge & Margee L, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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Nathan Eliason

The installation went smoothly, and when we had a problem with the inverter, the team was helpful to get the issue resolved.

5 years ago

Reply from Sunnova

Hello Nathan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Charlene Katz Bowie, MD

Very friendly and professional business. Someone from the company always kept in touch the entire time until completing the job.

5 years ago

Reply from Sunnova

Good Morning Charlene, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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jim chiros

They're great! Good knowledgable people who can explain everything - even to an idiot like me. East to work with. A altogether pleasant experience.

5 years ago

Reply from Sunnova

Good Morning Jim, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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stephen hough

the dollars spent gives you the best product. the system provides total reliabiity for the system to work when others will fail.

5 years ago

Reply from Sunnova

Good Morning Stephen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Julie Peters Surprise, AZ

I'm not able to monitor my system unless I go onto their website. Help provided was to leave two voicemails. When I return the call I received voicemail. No other attempts were made. I tried to download their app to my phone,the app does not recognize me. I am left to figure items out. At this moment not thrilled.

5 years ago

Reply from Sunnova

Good Morning Julie, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will reach out to you within 1-2 business hours to assist with your customer portal login. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Marietta Garcia Absecon, NJ

I'm spending more money now on electric bill than before. Customer service is excellent but now my bill from a Atlantic City electric was $28.00 and $89.00 from you. My electric bill same time last year was only $96.00.

5 years ago

Reply from Sunnova

Good morning Marietta, Thank you for bringing this to our attention we are here to help. One of our Issue Resolutions Specialists will reach out to you soon. ^MP

Dec. 3rd, 2019

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Verified Customer

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Linda Bruzzone

Our system appears to be working well. It took several months to go through the process. Still waiting our first bill. Nicely installed.

5 years ago

Reply from Sunnova

Good Morning Linda, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Mary Hill

So far so good. No problems. My salesman has always been there when I have questions. I have only been on a month now and no problems as of yet.

5 years ago

Reply from Sunnova

Hello Mary, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Nov. 15th, 2019

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Verified Customer

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Kirk Saxton

My solar has been out of service. I have a inverter that needs to be installed. I can't afford the $275 too have your company install it right now. I'm saving up for you too install it.

5 years ago

Reply from Sunnova

Hello Kirk, thank you for your feedback. One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^MO

Nov. 5th, 2019

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Verified Customer

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Zoraida Ayala

because so far I have had good money savings and excellent service, if I have any questions, they answer it clearly and quickly

5 years ago

Reply from Sunnova

Good Morning Zoraida, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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Debra deRose

Was told by salesman my bill would be $59.27 from sunnova & that would cover electro usage. At times I might get a bill fro pse&how but it would be only $20 or so . Got a bill today for $136. From pse& g which now makes my electric bill 2x what it was. Tried calling sunnova & was cut off twice after holding for 20 minutes each time! So far this seems like a ripoff

5 years ago

Reply from Sunnova

Good Morning Debra, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? . We will look into this right away. ^MO

Oct. 8th, 2019

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Marco Meneses, MPH, MS

I don't have complaints about the installation, I was executed as planed and fast. Our complaint is with the the information systems of the company. We had and currently have trouble trying to log into the Customer Portal. They made a mistake, placing as an incorrect user name which makes very difficult to log in or replace the password. The system rejects logs in and is very difficult to see the production of the solar panels, how much we are paying and how much we are "saving" We know that the installation is very good for the environment, but not yet nothing about saving money.

9 months ago

Reply from Sunnova

We appreciate your feedback, Marco. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Oct. 8th, 2024

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Andrew R

Good experience with Sunnova. So far things have been as advertised. They came out once proactively to replace a micro-inverter. Was pleased to see that they are in fact monitoring my solar production.

9 months ago

Reply from Sunnova

Hello Andrew. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 3rd, 2024

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TC Wood

Unfortunately, the the website doesn't update the auto pay when information is submitted there. It seems like there are glitches and there's a lot of going back and forth with requiring the customer to provide the same information. It is also been difficult to get in contact with customer support not only for the customer but for the seller associated to the solar.

9 months ago

Reply from Sunnova

Hello TC Wood. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to helping you!

Oct. 2nd, 2024

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Margo Fabiano

I just got my solar panels installed in August of 2024. Everything was so easy from start to finish. It's still a bit early for me to rate the performance of the panels themselves.

9 months ago

Reply from Sunnova

Greetings Margo. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 1st, 2024

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Peter Haskins

It took many phone calls to get the fix required. Almost 3 months without battery service. Which cost me financially. But when tech was on site fix was completely done, very professionally handled

9 months ago

Reply from Sunnova

Thank you, Peter! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 24th, 2024

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Claudia-Don Winkler

The installation, while a long process, went smoothly. The only disappointment was the bill I got from NVE after the system was installed. I did not know that I had to build up CREDITS in order to just have to pay the monthly NVE connection fee.

9 months ago Edited November 15, 2024

Reply from Sunnova

Hello Claudia, thank you for your five-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Sep. 18th, 2024

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Eric Figg

I was an adopted customer referred from Generac for service only. Slow communication getting a service time confirmed. Once we had an appointment they showed up on time. Had parts in the van, and they diagnosed and fixed the problem! They were very professional throughout the process. Highly recommended.

9 months ago

Reply from Sunnova

Thank you, Eric! We appreciate your review and the time you took to share your experience. We're glad to hear that your experience with us has been exceptional thus far.

Sep. 18th, 2024

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Melecia Lopez

Sunnova has been very helpful Armando C. our Saleman has been helpful & always did the best for us. Solar is amazing & makes it easy for us to pay our payment to Sunnova & not to PG&E.

9 months ago

Reply from Sunnova

Hello Melecia, thank you for your five-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Sep. 18th, 2024

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Tom Burleigh

I liked my experience. The only thing I did like was the change in the plans. They ended up installing two more panels then originally planned and they had to go by themselves on my garage roof which doesn’t not look as nice as the original plan for panels just on the house.

10 months ago

Reply from Sunnova

Hello Tom, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We hope our services exceed your expectations. Thank you for being part of the Sunnova Family!

Aug. 27th, 2024

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Holly Moore

Good company! Offers us information on new trends that might benefit us, ways to keep our system running well, updates to our account and innovative ways the company is helping the environment.

10 months ago

Reply from Sunnova

Hi Holly, thank you for your message. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.

Aug. 26th, 2024

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Aaron Goro

From the planning to installing the panels, the company has been on top of it the entire time. The process was easy, and their team followed up with me each step of the way.

10 months ago

Reply from Sunnova

Thank you, Aaron! We appreciate your review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 26th, 2024

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Carlos Quintana

First Gabby S.. Great 👍 job. Took care of all my concerns. She great person to work with 🫡👍. System is working pretty good still studying it. I’m satisfied at the moment.

10 months ago

Reply from Sunnova

Thank you, Carlos! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

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Julie Heuser

At this time we are very happy with the product. We have only had the solar panels for a couple months. We will see how it goes financially after having panels a full year to experience it during all the seasons.

10 months ago Edited November 15, 2024

Reply from Sunnova

Hello Julie. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 19th, 2024

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Adam Scranton

It has been a pleasure working with Sunnova. Everyone we encountered had great communication skills. Never once had to reach out and say where we at? Very impressed. Highly recommend.

10 months ago

Reply from Sunnova

Greetings Adam. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 15th, 2024

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zonia perez

Very efficient and reliable, best thing I have done. My home is all based on electricity and this has helped a lot with my electric bill. I do recommend this company.❤️❤️

10 months ago

Reply from Sunnova

Hello Zonia. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Aug. 15th, 2024

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G Griff

Entire project from time of agreement to activation is way too long. Very little personal interaction on achieving updates. The Sunnova app is too general and lacks detail. Installation was seamless once approval and permits were granted.

10 months ago

Reply from Sunnova

Thank you, G! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to reach out to us with your account information so we may assist you with any concerns you may have.

Aug. 13th, 2024

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Erickenth Rivera

Me gusta ya que el sistema me funciona hien desde el primer momento me hubiese gustado tener mas placas y una bateria mas pero en el momento que lo adquiri y el pago era lo que podia pagar pero definitivamente lo recomiendo

10 months ago

Reply from Sunnova

Thank you, Erickenth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

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CC Sub

This whole procedure with Solar was very smooth. I would definitely recommend them to anybody. I’m glad that I made the choice you !! Thank you for the amazing customer service

10 months ago

Reply from Sunnova

Hello CC Sub, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Aug. 9th, 2024

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Blankie

Have electricity always and lately where I live there has been many outages concerning electricity like last night no electricity for 4 hours but thanks to them I had without any interruption

11 months ago Edited August 2, 2024

Reply from Sunnova

Thank you, Blankie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 2nd, 2024

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Shirlene

I haven’t seen much change yet but I will say it was very deceiving when the sales representative told me I would get checks on the mail from ppl. I’m not even sure why I believed that but that is not true at all and they should stop saying that as a point sale. Also. I’m not sure why but I still pay a lot to ppl even though my system produces more than it utilizes. About 6$ a day. I haven’t seen much change so far. I wish I would say better things.

11 months ago

Reply from Sunnova

Hello Shirlene, thank you for taking the time to share your experience. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. Thank you for giving us the opportunity to serve you better.

Jul. 31st, 2024

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kathy E Yost

The sales rep was thorough and answered all questions. Timeline was what we expected. Installation was quick. Crew was very courteous. We are pleased with all aspects of this project.

11 months ago

Reply from Sunnova

Thank you, kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Bernie kugler

Solar panel system was installed timely, with care for the roof and cleanup was immaculate. Then one problem we had was fixed in reasonable time frame and all has worked perfectly ever since.

11 months ago

Reply from Sunnova

Thank you, Bernie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Amit Venugopal

Quoted competitively. No gimmicks. Answered all questions. Executed installation quickly and on time. Aligned inspections quickly after and had us live. Very happy with their work.

11 months ago

Reply from Sunnova

Thank you, Amit! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Charles Morgan

I Liked the regular communication during the installation process keeping me appraised of the status of each phase. I also liked the professionalism of the crew and how careful they were with keeping the job site neat.

11 months ago

Reply from Sunnova

Thank you, Charles! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Kelly Acker

The entire process was effortless and the team made it easy to accomplish tasks. However, the directions given via email for Florida power and light were inaccurate. Also, I suggest explaining how to go about paying the solar bill after everything is connected and turned on so that the process is more seemless.

11 months ago

Reply from Sunnova

Hello Kelly, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

Jul. 31st, 2024

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Karen Nobles

I loved the way the whole set up was. They did a nice job installing all equipment and presentation was great. I have already referred your company to a few friends thank you.

11 months ago

Reply from Sunnova

Thank you, Karen Nobles! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 24th, 2024

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debbie reid

I just completed the process of going solar. It was easy. They did most of the work. I rated them 4 only because I'm unable to access my account online due to a glitch which is being worked on. The process was easy and I kept updated with each step.

11 months ago

Reply from Sunnova

Hello Debbie. Thank you for your feedback regarding your journey with us. We apologize for the inconvenience caused with our portal. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 22nd, 2024

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Michael Schiavo

Great service! Very knowledgeable agents! Provided courteous and continuous service! Explained each step in detail! Great online service! Provided updates all through the process!

11 months ago

Reply from Sunnova

Hi Michael, thank you for your message. We strive to make the switch to solar a smooth journey, and we're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for being part of the Sunnova Family!

Jul. 16th, 2024

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