Sunnova: Read 6,313 User Reviews From Real Homeowners

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Brad Heise

Uninterrupted service through sudden or programmed outages allows great piece of mind. Scheduled payments over the life of the warranty, 25 years, is just the best possible scenario now that we no longer pay PG&E. When designing, ensure you know your households peak loads to get the installation just right!

1 year ago Edited October 7, 2024

Reply from Sunnova

Hi Brad Heise! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Clasina Schoen

Do not hesitate to install Trinity Solar Panels. From our first meeting with our sales representative, the professional installation and the weekly updates when inspections would happen, and when we finally could turn on our system. So exciting and it All Went Smoothly !!

1 year ago Edited June 5, 2024

Reply from Sunnova

Thank you, Clasina Schoen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Mike Frantz

I work with Noah F. He's very knowledgeable and professional. He works hard to get the job done. The crews that did the installation have been great. And the company is on top of things when it comes to production and power management.

1 year ago

Reply from Sunnova

Thank you, Mark, for taking the time to write us a kind review. Glad to hear that Noah F. delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

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Robert Frye Tucson, AZ

Great company to work with very honest and answer questions that I have work done in a timely manner I haven’t received my first electric bill yet but by my meter reading I’m very pleased. They are an excellent company to work with

1 year ago

Reply from Sunnova

Hello Robert! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 18th, 2024

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Nolan Kurtz Harrisburg, PA

Entire process for start to finish went smoothly and as indicated. I really like the concierge team and service they provide. They kept us apprised of the completion of each step as well as what was going to happen next. They hit every milestone timely.

1 year ago

Reply from Sunnova

Hello Nolan Kurtz, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 13th, 2024

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Timothy

it was free and it cut my electric bill to $0.00 , ive not gotten a bill from Duquesne Light Company because my system generates enough electricity to sell my overage back to the supplier and into my account at a surplus . i pay sunnova $61.00 a month and nothing more .

1 year ago Edited June 5, 2024

Reply from Sunnova

Hello Timothy, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 11th, 2024

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Emily Mary Dallas, TX

Sunnova has been excellent to work with,from the beginning of the process to the end. Everyone I dealt with was very knowledgeable and professional. If you're considering solar,I highly recommend going with sunnova because they are reliable, affordable and have great customer service. "I highly recommend sunnova to anyone looking for solar power.

1 year ago

Reply from Sunnova

Hello Emily Mary, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 5th, 2024

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Karel Hecker Barstow, CA

The sales representative was very knowledgeable in answering my questions. The installers were excellent. Customer service was not as helpful. Customer service said i could receive my invoice through regular mail not through the internet. When i called again customer service said they could not do that. I am a victim of identity theft and do not like doing any business on line and it states in your contract that I can choose to have it nailed to my po box. My electrics bill is still higher than I like. But what's done is done. I see solcius went bankrupt. I can no longer reach the sales representative and a few times when i called customer service you referred me to the sales representative. In the future I believe you all need to be on the same page.

1 year ago

Reply from Sunnova

Hello, Karl Hecker. We value your review and your feedback. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing right away. Thank you.

Mar. 4th, 2024

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Nick Darchik

everything (almost out on the table) on the table with a concerning secondary effect that was not mentioned, that being the need to build a roof over the front entry way to prevent any liability issues with falling snow taking anyone down!!

1 year ago Edited February 13, 2025

Reply from Sunnova

Hello Nick Darchik, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 22nd, 2024

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George 97 North Bergen, NJ

Being an environmental activist, renewable energy is my way to go and this is where Sunnova comes in. Sunnova has durable and long lasting premium solar batteries. Using Sunnova has really helped me reduce on my electricity utility bills. However the post installation and customer service is abit lacking. Sunnova is however a good solar power service provider.

1 year ago Edited January 30, 2024

Reply from Sunnova

Hello George 97, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jan. 31st, 2024

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Matt & Shannon Braintree, MA

We could not be happier with our switch to solar. The entire process was very quick (less than 2 months and that was including a roof replacement). The entire team was responsive and transparent. After talking to a few solar companies, I am glad we went with Sunnova! I have already recommended to friends who were considering going solar.

1 year ago

Reply from Sunnova

Hi Matt & Shannon, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 18th, 2024

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chris tenaglia

System was designed and installed inspected through County and State permitted rather quickly and have not had an issue with System since installation, saving a significant amount of money in the bill is pretty consistent now so yeah no pretty much what you're going to pay.

1 year ago

Reply from Sunnova

chris tenaglia, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Jan. 15th, 2024

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Aaron Pikesville, MD

The installation of solar panels in my home has been very cost-effective, My wife didn't want them at first, but now she craves them because they have saved us a tremendous amount in electrical cost. I have boasted to others in my neighborhood about the advantages of having solar panels installed on the roof of our home.

1 year ago

Reply from Sunnova

Hello Aaron, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 11th, 2024

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Winifred Quinn

So far so good. My system just went live. The sales person and the office professionals have been informative and responsive. I might give a higher score than 4 for value. But it’s too soon to tell since the system just went live and I’ve yet to submit a monthly payment and have yet to see how much the new system is generating electricity.

1 year ago

Reply from Sunnova

Hello Winifred Quinn, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 5th, 2024

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Robin Westerfield Glen Burnie, MD

We had a problem with the roofing company. We had air coming around the window and very cold in my bedroom. We had to keep the heat bumped up to 76 degrees to keep our bedroom warm. It took 2 weeks for someone to come out to fix it. Unfortunately, the problem was not fixed. Some came out on a Sunday at 8 am without notice to work on the exterior part. No one came to fix in interior. We had to pay $200 out of pocket to have someone come out to insulate around the window to keep the air out. The roof was replaced November 4th. Exterior was semi fixed November 26. (22 Days with heat up to 76 when is normally between 68-70) Sunnova was awesome. New Castle Roofing not so much.

1 year ago

Reply from Sunnova

Greetings, Robin Westerfiled. We're glad to hear that your time with Sunnova has been positive. We sincerely regret the experience you had with New Castle Roofing.

Jan. 2nd, 2024

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George Franqui

I am very satisfied with the fast process of my application with Sunnova and the customer service I received. The sales person has been of great help answering our questions and doubts. I recommend Sunnova for your solar energy needs.

1 year ago

Reply from Sunnova

Hello, George Franqui. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Jan. 2nd, 2024

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charles s friscia Staten Island, NY

excellent service, and system was installed on my home thru venture solar, upgraded my electrical panel also and reinforced my roof to support the solar panels, very satisfied with the overall product and customer service i have so far received

1 year ago

Reply from Sunnova

Thank you, charles! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Grabiel Gaby Rodriguez Orlando, FL

Excellent Team! They are very professional when conducting surveys and where they present the concerns they have to be shared between the business and the client. Much success and we hope to have your services. Merry christmas and blessings!

1 year ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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John Powell Sarasota, FL

Since my systems is still in the works and not up and running yet, I have ver little to offer. But, as I mentioned before, everyone that I have met who is associated with my project has been very knowledgable and courteous, and responsive.

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Todd Rice

Good products and nice app to track power production. Customer communication could be better when first payments on loan starts. I received notification on a Friday that the first payment was due the following Tuesday via email. Provided little time to set up electronic payment. Payment by mail would not have been possible.

1 year ago

Reply from Sunnova

Hello Todd Rice, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 26th, 2023

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Anne Lentz

Easy to get approved and installed, everything was simple, and it took barely any time at all. My bill is going to be less than my current electric bill is monthly. And I now have a new roof, and upgraded electrical panel, I could’ve never done this on my own. Don’t wait, do this now!

1 year ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2023

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AudraP Middlebury, CT

Love my solar panels by Sunnova! They produce great energy results and have been able to provide 100% energy coverage and more. My electrical bill is negative and I have not had to pay and electrical bill since I’ve installed the solar panels. Which is awesome for a house in the northeast to produce such consistent results and energy!

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Aleksandr Fromzel Edison, NJ

I was very pleasantly surprised with the ease and efficiency of the team. The installation was quick and painless, yet, at the same time, extremely clean and professional: no shortcuts. All the people I dealt with up to this point (we are almost done) are courteous, responsive, and helpful.

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Rhodena Peters Isleton, CA

Working with SunNova during the process of going solar with a battery backup went very well. I would particularly like to give a shout out to our rep and the guys doing the install. To a man, they were professional, informative, on time and nice.

1 year ago

Reply from Sunnova

Thank you, Rhodena! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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family shaji

From thr day of appointment sales rep Mr mo took great care of explaining the process to every detail of solar and battery, post installation sunnova and Mr mo made sure we are happy with our system , no issues what's so ever in the process , highly recommend

1 year ago Edited June 13, 2024

Reply from Sunnova

Hello family shaji, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 18th, 2023

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Mayra Ellefsen Houston, TX

Sunnova took good care of the paperwork, this made the experience very simple for me, the quality of the panels and battery are excellent, we are 90%+ independent of the grid. It is also important to mention that the zero downpayment was key for our decision to go solar with this company.

1 year ago

Reply from Sunnova

Mayra Ellefsen, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Dec. 15th, 2023

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kurt aufmann

Sunnova had very good communication up until the installation was nearly complete. During installation the crew dented and put a hole in our soffit while deciding the hookup would go in another location putting some putty over the hole. We also had numerous landscaping lights damaged during the install and plants trampled. The plants have since recovered but thats as far as anything as we've gotten. We were told that someone would come out and take care of all the damage. I called the numbers I was given. I text our main salesman. He gave me a number and I've never been contacted by anyone since.

1 year ago

Reply from Sunnova

Hello kurt aufmann., Please send us a private message with your system ID or case number so that we can access your account details and provide you with tailored assistance regarding the installation. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 14th, 2023

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Pam Day Mt. Dora, FL

The sales pitch was a bit overwhelming and I am not sure if some of the things that happened after the sale were part of the pitch. Overall it was a good experience. The staff regularly updated me as to the different stages of installing and running the system.

1 year ago

Reply from Sunnova

Thanks for reaching out to us, Pam Day. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 12th, 2023

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Paul

New home owner here. I took over the contract when I bought the house. Thanks to some help and guidance from the staff, it was a smooth transition. They have also helped keep my electric bill down, which is good, because I have Eversource as my electric provider, and they are just evil.

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Paul. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 8th, 2023

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Carolyn Whitehead Easton, PA

I have been very impressed with this company from the moment I signed the papers to get everything going. Everyone I’ve dealt with from start to finish has been knowledgeable, friendly and helpful. I will happily recommend Trinity Solar to everyone!

1 year ago

Reply from Sunnova

Thank you, Carolyn Whitehead, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 8th, 2023

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Mark Sumrall Tampa, FL

Macy did a great job of describing the benefits and process of transferring to solar power. She was upfront with the numbers and expectations. It took 2-3 months in total for me to sit down with Macy, the Sunnova representative, and have the panels installed and activated. It's still quite early, as I am still in the first month of activation. However, everything seems smooth to this point.

1 year ago

Reply from Sunnova

Mark Sumrall, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Dec. 7th, 2023

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Leona Beltran North Bergen, NJ

I have electricity no matter what happens with the electric company and I am contributing to less contamination in the world. The technicians came several times to the house and were very polite and well versed and took the time to explain to us how to fix the little problems that had occurred. They were very patient with us.

2 years ago

Reply from Sunnova

Hi Leona Beltran, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 28th, 2023

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Penny Aube Columbus, OH

Everything went smoothly with Sunova. They told us when our solar was working. The other we wished that we didn’t have to lease the solar, cause if you want to sell your house, you have to tell the buyer that they have to take over the payments .

2 years ago

Reply from Sunnova

Greetings Penny Aube a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 28th, 2023

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CAROLYN DANIELS

Your sales people are very professional and thorough. The men who installed the solar panels were very good. The electrician was very nice. My only suggestion for improvement is follow through. I had to make several reminder calls letting you know that Ameren had not come out after everything was installed, and I called to let you know of an error message showing up on your app. I was told wires were crossed and someone would come out to check the wires. Still waiting.

2 years ago

Reply from Sunnova

Carolyn Daniels, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Nov. 27th, 2023

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Guy Qvistgaard

The entire team guided my wife and I through the process of installation, permitting, and operation with the highest level of professionalism and caring. They educated us on all the various aspects of solar energy and how our system contributes to a cleaner environment for all.

2 years ago Edited December 8, 2023

Reply from Sunnova

Hello Guy Qvistgaard, thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Nov. 27th, 2023

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Dmorneault

Everyone we worked with was professional and great to work with. Pannels look great and produce a fair amount for this time of year. Can't wait to see what they produce next spring and summer. I think it will completely off set my electrical bill. I world highly recommend using Sunnova and Venture Solar!

2 years ago

Reply from Sunnova

Greetings Dmorneault, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 20th, 2023

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Tootsie Wayne, PA

No updates we are a new owner of solar and still waiting for new bill from previous company. We are hoping to see a different bill with the option of a new roof at the same time as adding solar. The installation was quick and completed within two days. Very fast and very complete.

2 years ago

Reply from Sunnova

Hi, Tootsie. we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Nov. 7th, 2023

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Robert Luke

Didn’t like the wait time and confusion between the office and their workers Did not like the fact that no one called me all day To let me know they would not be coming out to my house I waited at home from 7 am to 7 pm And lost a hole days pay Next time please call if your not going make it for that appointment The other thing I didn’t like was the fact that your repair men was walking on my solar panels He stepped on the corner of one panel that ruched the roof. I hope there was no damage to that panel The other thing I had to tell one person to get the wires up off the shingles He did lift u the wires up but did not use any wire ties. So I guess I’ll have to do that myself One thing more One guy was doing all the work and the other didn’t do much because he was on his phone most of the time Wish I had a better report for you Hope this helps Luke

2 years ago

Reply from Sunnova

Hello, Robert Luke. Thank you for bringing this to our attention. We apologize for any inconvenience. Please email us your full name and system ID to customerservice@sunnova.com. Thank you for your understanding and patience. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 7th, 2023

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Barbara Gwin

So far so good. I purchased this solar with a new house. I didn't have to do anything. It was supposed to take much longer to activate but to my surprise I got an email saying its up and running much sooner than I expected. I am really looking forward to free electricity!

2 years ago

Reply from Sunnova

Greetings, Barbara Gwin. We appreciate your review. We are pleased that you received faultless, simple service. We value your assistance in turning more households into energy-efficient powerhouses!

Nov. 7th, 2023

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Carl Silkey Worcester, MA

Very good company who stays in touch to get the system installed and operating. The system just went live this month. It's October and seeing good generation from part of the system not blocked by trees. Would recommend for others who are looking for solar panels. I didn't go with battery back up so no feedback on that part of their offering.

2 years ago

Reply from Sunnova

Greetings Carl Silkey, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 3rd, 2023

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Judy Cote

Sunnova was easy to deal with, with no issues. No heavy lifting on my end. That was nice. Kept me up to date the entire time. Always available to answer any questions. Would highly recommend them. The system is up and running and I am able to monitor my system in the app. they provide.

2 years ago

Reply from Sunnova

Greetings Judy Cote, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 3rd, 2023

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Maria Noda Davenport, FL

The construction took a long time to complete which was annoying. The quality was great and the personnel was also great. There were some issues with getting the panels on the roof but the crew figured it out. They initially got stuck in the retention pond which was a terrible idea anyway.

2 years ago

Reply from Sunnova

Hello Maria Noda , We appreciate your feedback, and we apologize for any inconvenience. We're genuinely excited to have you join us. Thank you for choosing Sunnova, as we are committed to providing you with the best experience.

Oct. 25th, 2023

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Joanne MacPhee Panama City, FL

We have been very happy with Sunova! Our sales rep Aubrey C was both professional and personable. The install team were terrific, and support staff have been there to assist us every step of the way! Very happy with everything We highly recommend Sunova.

2 years ago

Reply from Sunnova

Greetings, Joanne MacPhee , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 19th, 2023

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Ronda Gryniuk Albuquerque, NM

All personnel that we dealt with were professional, knowledgeable and courteous. They were punctual for their appointments. They explained information we did not understand in terms that we could. Our expectations were attained. We highly recommend this company over others for your solar needs.

2 years ago

Reply from Sunnova

Hello , Ronda Gryniuk, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 16th, 2023

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MaryEllen Gregory

Fantastic company! Love everything about what they stand for. Not only are they knowledgeable and friendly, but also very patient with all the questions I had. They made the process so easy from start to finish! If you’re looking to go green, go with Sunnova!

2 years ago Edited June 7, 2024

Reply from Sunnova

Thank you, MaryEllen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 13th, 2023

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Jerry Reynolds Tampa, FL

Very little communication from the start. I hope my system is doing what it is supposed to but no analysis from anyone so far. Not sure when my first payment is due and how much to r pect from TECO. Ruben A from Protec said that my deficit balance with Teco because of my levelized payment would be taken care of and he promised a $250 Visa for being a senior and another $250 Visa for being a veteran. I’ve tried to contact him about this but no luck!!

2 years ago

Reply from Sunnova

Hi Jerry Reynolds, Thank you for your feedback; it's invaluable to us in improving our services. We sincerely apologize for any inconvenience caused. Please contact us at customerservice@sunnova.com. We would love to address your concerns.We appreciate your understanding and patience and are eager to help ensure you have a positive experience with us.

Oct. 12th, 2023

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Kathleen Knochel Pittsburgh, PA

We have just gone online with our new solar panels. Things are beginning to payoff. Everything from the beginning has been seamless. Our salesman Garrett was exceptional. Explained everything in great detail. The support staff handled all the paperwork and the installers were also very good. Glad we went with the Sunnova group.

2 years ago

Reply from Sunnova

Thank you, Kathleen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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Bert Labrador

Technicians promptly arrived at all scheduled appointments. Every step taken during installation was relayed to the homeowner (me). So far, everything is running smoothly since my solar activation a month ago, and I do not anticipate any issues.

2 years ago

Reply from Sunnova

Hello Bert Labrador ,welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 4th, 2023

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Waleska Bolzan Orlando, FL

I didn't like the fact that at the time of installation I was charged fifteen hundred dollars for some part that was supposedly not included in my contract. I thought it was bad faith and thought about canceling everything. The person who charged me said he would pay out of his own pocket. I didn't understand what happened and I didn't like it. I also didn't like the fact that one of the installers used my bathroom. He used it and left the toilet all dirty.

2 years ago

Reply from Sunnova

Hello Waleska Bolzan, and Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Oct. 4th, 2023

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Laura Hershey Mesa, AZ

Sam was very professional and helpful. He took time to explain all aspects. Elsie responded quickly to all text messages and kept me up to date on the process. Everything went smoothly considering city and electric involved. Have not received first bill to see savings, but very happy with service to date.

2 years ago

Reply from Sunnova

Thank you, Laura! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2023

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