Sunnova: Read 6,080 User Reviews From Real Homeowners

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Verified Customer

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Donald Coppock

Your installer (Infinity Energy) damaged our roof. I called you first and was told to contact Infinity. It took 4 calls to get throug to you first. After 5 or 6 attempts I finally got an answer at Infinity ans was told they would refer this to their service department. I am 2 weeks into this issue by now and it is now almost 4 weeks and still no response. I paid a roofer to fix our roof, only cost $100 so not a not deal but Infinity's service sucks and that reflects on you equally.

5 years ago

Reply from Sunnova

Good Morning Donald, We are sorry to hear this was your experience with our partner, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. We use all of our customer comments to improve our customer service programs. ^MP

Oct. 14th, 2019

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Anne Scully

The whole process took way too long and appointments were made and not kept by Sunnova.

2 weeks ago

Reply from Sunnova

Hello Anne. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Dec. 12th, 2024

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Pamela Coons

Not very good on communicating with us. Trouble getting system up and staying on. Not happy

3 weeks ago

Reply from Sunnova

Hello Pamela. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Dec. 9th, 2024

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Audrey Wiggins

Efficient and professional service was provided.

3 weeks ago

Reply from Sunnova

Hello Audrey. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Dec. 5th, 2024

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Lloyd G McPherson

Your call service Long hold time then go into voicemail and no one call back after leaving name and phone number Thank

3 weeks ago

Reply from Sunnova

Hello Lloyd, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Dec. 5th, 2024

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Charles Miller

9 months ago Edited March 27, 2024

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Diana Bianchi

My experience with Sunnova was pleasant from start to finish. I got all the information I needed, I asked for some time to think about it and was never pressured into it. After doing my research I reached out to move forward with the process and I'm very happy with the way things are going so far. ☺️

9 months ago

Reply from Sunnova

Thanks for reaching out to us, Diana. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 30th, 2024

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Ferenc Boldog

The interaction with Sunnova was the most straightforward part in the overall vendor/system selection, engineering design and installation process. They have clear communication with the client and well-established interactions with the installers.

9 months ago

Reply from Sunnova

Thank you, Ferenc Boldog! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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Tom Burchfield

I liked the salesman Brock was very professional and helpful. The installers where very professional also and installed the system in a timely manner. I just turned on a couple days ago so I'm going to need some more time to check it out but I'm hoping it saves me money on my Electric bill like I was told it will.

9 months ago

Reply from Sunnova

Thank you, Tom Burchfield, for taking the time to write us a kind review. Glad to hear that Brock delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 25th, 2024

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Sam Antoci

I was a bit sceptical at first, but decided to bite the bullet and get the system installed. My monthly cost was immediatly cut by 60-70% and its been great to get $5- $10 electric bills during the summer when we have the central air on non-stop!

9 months ago

Reply from Sunnova

Sam Antoci, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Cathy Nappi

My Sunnova representative was wonderful. From the first time that we got together I found her to be very knowledgable about the solar industry. She was interested in my plans for solar. I have to give her the credit for my decision to go solar.

9 months ago

Reply from Sunnova

We value your view, Cathy Nappi. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support and are happy to hear your experience with your Sunnova representative!

Mar. 26th, 2024

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Roberto Fois

Sunnova manages my solar panel array, which has consistently produced most of the electricity we need for our home. Even with the many appliances we run in the house, the production seems to be sufficient to make us less dependent on the grid. The app that monitors the system is also quite user-friendly.

9 months ago

Reply from Sunnova

Greeting Roberto! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 26th, 2024

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Kay Morris

Great customer service! I was cautious at first because of other experiences with other solar companies but between V3 and Sunnova my experience has been great. Solar panels go in on Tuesday along with a new breaker box (2 days for the panel). Communication has been great for all steps leading up to this.

9 months ago

Reply from Sunnova

Greetings Kay! Thank you for choosing Sunnova as your solar service provider! Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!

Mar. 26th, 2024

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Randall Halcom

Very pleased with the whole process. My only go back would be for a better explanation of the federal tax credit. You don't get it all in the first year unless you owe huge taxes. I had to make significant investment changes to get the remaining 70% in the second year.

9 months ago

Reply from Sunnova

Thank you, Randall Halcom! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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Rick McB

Thank you for your help in establishing us as solar users. The operation was seamless. Rick especially was knowledgeable and explained every question we had. It was a flawless job and we thank you so much. Sincerely, Richard McBurney and Cynthia McBurney.

9 months ago

Reply from Sunnova

Thank you, Richard and Cynthia McBurney for taking the time to write us a kind review. Glad to hear that Rick delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 22nd, 2024

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James Howland

I liked the fact that on outlay of money was needed. The installation was fast. The only hold up JCP&L delays. No fault of Sunnova. Had only one issue that I did't even know about until the crew came to repair it! Very happy with the system.

9 months ago Edited June 12, 2024

Reply from Sunnova

Hello James! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Deborah Magazino

I have no complaints. The employees are well versed and make a point to dumb it down when needed. I’m glad we chose this company! I interviewed several other companies but they didn’t make me comfortable. Sunnova’s solar panels are more efficient. I highly recommend them.

9 months ago

Reply from Sunnova

Deborah Magazino, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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David Kane

Sunnova has very attractive loan rates and works well with local installers to get the job done. Their customer service phoneline is hilariously awful, but don't judge the outsourcing here too harshly - behind this front line group are a team of dedicated account professionals that can actually handle any issues that may arise.

9 months ago

Reply from Sunnova

Hi David Kane! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Lorraine Porcella

It was a great experience for us from the salesman to the installers to the project manager and to customer service. They were all very professional, and friendly, and I felt confident in their ability to complete my project on time and with great care.

9 months ago

Reply from Sunnova

Thank you, Lorraine Porcella! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Stephanie Bloniarz

We have enjoyed the entire process of going solar with Sunnova. They have been professional, communicative, informative, efficient, helpful and QUICK~ Very impressed with this company and highly recommend them to anyone considering solar!

9 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Stephanie Bloniarz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Brad Heise

Uninterrupted service through sudden or programmed outages allows great piece of mind. Scheduled payments over the life of the warranty, 25 years, is just the best possible scenario now that we no longer pay PG&E. When designing, ensure you know your households peak loads to get the installation just right!

9 months ago Edited October 7, 2024

Reply from Sunnova

Hi Brad Heise! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Clasina Schoen

Do not hesitate to install Trinity Solar Panels. From our first meeting with our sales representative, the professional installation and the weekly updates when inspections would happen, and when we finally could turn on our system. So exciting and it All Went Smoothly !!

9 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Clasina Schoen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Mike Frantz

I work with Noah F. He's very knowledgeable and professional. He works hard to get the job done. The crews that did the installation have been great. And the company is on top of things when it comes to production and power management.

9 months ago

Reply from Sunnova

Thank you, Mark, for taking the time to write us a kind review. Glad to hear that Noah F. delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

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Robert Frye Tucson, AZ

Great company to work with very honest and answer questions that I have work done in a timely manner I haven’t received my first electric bill yet but by my meter reading I’m very pleased. They are an excellent company to work with

9 months ago

Reply from Sunnova

Hello Robert! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 18th, 2024

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Nolan Kurtz Harrisburg, PA

Entire process for start to finish went smoothly and as indicated. I really like the concierge team and service they provide. They kept us apprised of the completion of each step as well as what was going to happen next. They hit every milestone timely.

9 months ago

Reply from Sunnova

Hello Nolan Kurtz, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 13th, 2024

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Timothy

it was free and it cut my electric bill to $0.00 , ive not gotten a bill from Duquesne Light Company because my system generates enough electricity to sell my overage back to the supplier and into my account at a surplus . i pay sunnova $61.00 a month and nothing more .

9 months ago Edited June 5, 2024

Reply from Sunnova

Hello Timothy, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 11th, 2024

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Emily Mary Dallas, TX

Sunnova has been excellent to work with,from the beginning of the process to the end. Everyone I dealt with was very knowledgeable and professional. If you're considering solar,I highly recommend going with sunnova because they are reliable, affordable and have great customer service. "I highly recommend sunnova to anyone looking for solar power.

9 months ago

Reply from Sunnova

Hello Emily Mary, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 5th, 2024

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Karel Hecker Barstow, CA

The sales representative was very knowledgeable in answering my questions. The installers were excellent. Customer service was not as helpful. Customer service said i could receive my invoice through regular mail not through the internet. When i called again customer service said they could not do that. I am a victim of identity theft and do not like doing any business on line and it states in your contract that I can choose to have it nailed to my po box. My electrics bill is still higher than I like. But what's done is done. I see solcius went bankrupt. I can no longer reach the sales representative and a few times when i called customer service you referred me to the sales representative. In the future I believe you all need to be on the same page.

9 months ago

Reply from Sunnova

Hello, Karl Hecker. We value your review and your feedback. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing right away. Thank you.

Mar. 4th, 2024

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George 97 North Bergen, NJ

Being an environmental activist, renewable energy is my way to go and this is where Sunnova comes in. Sunnova has durable and long lasting premium solar batteries. Using Sunnova has really helped me reduce on my electricity utility bills. However the post installation and customer service is abit lacking. Sunnova is however a good solar power service provider.

11 months ago Edited January 30, 2024

Reply from Sunnova

Hello George 97, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jan. 31st, 2024

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Matt & Shannon Braintree, MA

We could not be happier with our switch to solar. The entire process was very quick (less than 2 months and that was including a roof replacement). The entire team was responsive and transparent. After talking to a few solar companies, I am glad we went with Sunnova! I have already recommended to friends who were considering going solar.

11 months ago

Reply from Sunnova

Hi Matt & Shannon, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 18th, 2024

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chris tenaglia

System was designed and installed inspected through County and State permitted rather quickly and have not had an issue with System since installation, saving a significant amount of money in the bill is pretty consistent now so yeah no pretty much what you're going to pay.

11 months ago

Reply from Sunnova

chris tenaglia, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Jan. 15th, 2024

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Aaron Pikesville, MD

The installation of solar panels in my home has been very cost-effective, My wife didn't want them at first, but now she craves them because they have saved us a tremendous amount in electrical cost. I have boasted to others in my neighborhood about the advantages of having solar panels installed on the roof of our home.

11 months ago

Reply from Sunnova

Hello Aaron, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 11th, 2024

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Winifred Quinn

So far so good. My system just went live. The sales person and the office professionals have been informative and responsive. I might give a higher score than 4 for value. But it’s too soon to tell since the system just went live and I’ve yet to submit a monthly payment and have yet to see how much the new system is generating electricity.

11 months ago

Reply from Sunnova

Hello Winifred Quinn, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 5th, 2024

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Ann hardwick

Everything was done perfectly and no issues. They were great to work with

1 month ago

Reply from Sunnova

Hello Ann. Thank you for your message. We're glad to hear that your experience was exceptional. Thank you for choosing Sunnova!

Nov. 26th, 2024

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Hilda Gonzalez Gonzalez

Professionalism, excellent customer service, good quality of products

1 month ago

Reply from Sunnova

Hello Hilda. Thank you for your message. We're glad to hear that your experience has been exceptional thus far. Thank you for choosing Sunnova!

Nov. 26th, 2024

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Twila Rios

The installers failed to do a step when insdarling and a technician had to come out and this prolonged my inspection. Customer service rep He had a condescending attitude.

1 month ago

Reply from Sunnova

Hello Twila. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 22nd, 2024

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Amando M

From July to November 20th, my system is still not operating! What a farse your representatives have made in ensuring my system would be up and running in October!

1 month ago

Reply from Sunnova

Hello Amando. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Nov. 21st, 2024

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mark bierbrauer

Very professional, kept updated, explanations were easy to understand.

1 month ago

Reply from Sunnova

Greetings Mark. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Nov. 21st, 2024

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Chris Torres

Great experience from the start to end. Very professional and knowledgeable

1 month ago

Reply from Sunnova

Hello Chris, thank you for your five-star review. We hope our services keep exceeding your expectations.

Nov. 19th, 2024

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Brittany Hartlove

We have been happy with our entire solar experience thus far!

1 month ago

Reply from Sunnova

Hi Brittany, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Nov. 7th, 2024

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rnonstx

I've been pleased so far. Only a customer since September, 2024

1 month ago

Reply from Sunnova

Thank you, rnonstx! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Lee Miller

So far I haven’t received my electric bill to see savings yet

1 month ago

Reply from Sunnova

Thank you, Lee! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Susan Grogan

Very satisfied, no problems at all.. saving alot on my electric

1 month ago

Reply from Sunnova

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Harmonee Hart

I love the service . I wouldn’t go back to regular electric

1 month ago

Reply from Sunnova

Hello Harmonee. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Nov. 5th, 2024

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Elsie Healy

Every one we inter faced with were focused on our satisfaction.

1 month ago

Reply from Sunnova

Thank you, Elsie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 4th, 2024

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Teresa Alvarado

Business like yet personable, quick and proficient in their work.

1 month ago

Reply from Sunnova

Thank you, Teresa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 4th, 2024

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Linda Wells

So far I like service received from Sunnova. Lower costs are always welcome!

1 month ago

Reply from Sunnova

Hello Linda. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Nov. 1st, 2024

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Lynn Schutter

Good communication. Installation was easy. It took months to get someone to inspect .

1 month ago

Reply from Sunnova

Hello Lynn. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Nov. 1st, 2024

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sky triangul

Great service and you respond very quickly to all our needs.

1 month ago

Reply from Sunnova

Hello Sky Triangul. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Nov. 1st, 2024

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JillM66

I like the fact that I'm helping the environment. The only thing I'm not happy with is the increase each year. It won't be long and I won't have any savings from the panels. They will end up being more expensive than the electricity payments.

6 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 5th, 2024

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