Sunnova: Read 6,313 User Reviews From Real Homeowners

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Reyiner & Tomasina Salcedo Teaneck, NJ

Our experience has been great! We have been informed of the process all along and that makes a huge difference. Sunnova worked around our schedule, the rep assigned to us was very courteous and explained everything to us down to simplest form and more importantly he was always available to answer all of our questions and any concerns that came across when people told us differently from their experience with other sources.

6 years ago

Reply from Sunnova

Hello Reyiner & Tomasina Salcedo, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Nov. 27th, 2019

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Christina Roos Ansonia, CT

I switched to solar 5 months ago. Every month since my bill has been less than $13 a month!!! I could not be happier with the whole experience if I tried. It look great. The boxes inside and outside are discreet and clean. The staff was very professional from beginning and end and my sales guy was amazing. And although I was told the process would take a few months the whole project was done in less than 1 month. If I didn't already have solar I'd definitely go with this company!! Thank you all so much from $350/ month to $13 I mean really how great is that!!!

6 years ago

Reply from Sunnova

Hello Christina Roos, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Welcome to our Sunnova Family!^MO

Oct. 21st, 2019

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Sandra Winston Vail, AZ

From the start everyone I talked with was very knowledgeable, explained all details and advised me of my options. They kept me informed on all stages of installation and followed up with emails and phone called. The service was excellent. Even in the last stage of powering up I had the options of someone coming out, I could get instructions and do it myself or I could call and they would walk me through the process. Great business relationship!! I even got a rebate! I highly recommended them! You want be disappointed!

6 years ago

Reply from Sunnova

Thank You Sandra Winston! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 26th, 2019

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Hank Williams Old Saybrook, CT

I can only say that we have been very happy with everything concerning our installation. From the very beginning, the salesman, installers, electricians and inspectors were all very good and certainly knew what they were doing and would answer any question that I had in regard to what they were doing at the time. The office staff was always cheerful and ready to answer my questions or direct me when I called.

6 years ago

Reply from Sunnova

Thank You, Hank Williams! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 20th, 2019

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Kevin Blakley Lancaster, PA

The Sunnova experience has been unbelievably Flawless. From our first interaction with Chris (the Salesperson) all the way through the process with Ashley (Account Manager). The Installation Team was Highly Professional and exacting. Though there was minor damage to some of the Rain Gutters they came out and replaced them with out questions! I would recommend Sunnova to anyone interested in going the Solar Route!

6 years ago

Reply from Sunnova

Hello Kevin, Thank you for your positive review, Welcome to the Sunnova family!^MO

Sep. 12th, 2019

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bob Salinas, CA

My rating is 10 + I bought a new home and decided to go solar. I did some checking on companies in my area and found Sunnova. From the 1st contact to actually the completion-I have been totally impressed. They have done everything they said they would. The person I dealt with was Michael T. He was always there to help me understand what was to be done and when. I can not say enough good about this company. They are PROS!!!!

6 years ago

Reply from Sunnova

Hello Bob, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Sep. 11th, 2019

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Richard Giambalvo Howell Township, NJ

We had thought of solar power for sometime but the other solar companies just could not explain the process/benefits so I could clearly comprehend it all. When we decided to go with Sunnova, everything was clearly explained and described. When the crew came out to do the installation, they were professional, competent and left the area cleaner tan when they first arrived

6 years ago

Reply from Sunnova

Thank You Richard Giambalvo ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Aug. 20th, 2019

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Wanda K. McIntosh Fresno, CA

I was very impressed with the manner in which they conduct business. They took time with me to make sure I understood the process and patiently answered all of my questions, The installation crew was also polite and professional and did a great job. Their communication style was direct and fast, informing me at every step what I could expect to happen and when.

6 years ago

Reply from Sunnova

Hello Wanda K. McIntosh , Our aim is to provide a customer experience that meets your expectations. Welcome to the Sunnova family!^OA

Aug. 20th, 2019

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PHILENE Swearengin Casa Grande, AZ

I liked that I could lease it, good at my age I liked that my monthly payment is less than first quoted to me ..I am on a fixed income and have less income than my monthly bills. A worry to me. I am 84 yrs old. So solar has helped me a lot. I like that the payment is drawn from my bank account. I really. really, liked the service of most all who came to do their job. Now I am glad for every day that the sun shines!!! thank you very much.

6 years ago

Reply from Sunnova

Hello PHILENE Swearengin, Thank you for your positive review, Welcome to the Sunnova family!^OA

Aug. 20th, 2019

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The McLovins Plainfield, CT

The best choice my husband and I ever made was going solar. Most of all with our experience through the whole process of Trinity Solar installing the panels, to the customer service and knowledgeable teams was fantastic! They are excellent to work with and extremely professional, friendly and courteous. We have never been treated with such high importance and respect. We highly recommend Sunnova and Trinity Solar! So happy to have made a great investment and decision to go solar.

6 years ago

Reply from Sunnova

Good Morning McLovins, Thank you for your positive feedback and Welcome to The Sunnova Family!. Thank you^MP

Jul. 25th, 2019

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Carl DeLucia Hamden, CT

Overall experience with Trinity Solar and Sunnova is very positive. Installation was faultless, electric bills are now much less than before and I have not had any problem so far. The only negative is that my son who already had a solar installation done and recommended that I proceed with Trinity/Sunnova was told he would get a rebate check for referring a customer. The Trinity rep said it would happen and it never did, so although I would not hesitate to recommend Trinity /Sunnova to a friend, your promises for rewards are rather hollow!

6 years ago

Reply from Sunnova

Hello Carl DeLucia, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

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JAMES C BRADFORD Ft. Washington, MD

Sonnova delivered my solar system with experienced technicians and expertise. Solar Consultant Catie M was with us all the way through the process. The technicians were knowledgeable and expert at their job. All of my contacts with Sonnova personnel were friendly and professional. Now I'm helping the environment and saving money on my energy use. Thank you Sonnova.

6 years ago

Reply from Sunnova

Good Morning James, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Annmarie Elmwood Park, NJ

The sales Rep was very informative , was not pushy He answered all our questions. They explained how everything works and Sunova explained it also. THe amount im being billed is exactly what they said it is from day 1 The installation went smoothly. All in all I have not had any problems and all the people I have come in connect with were very nice

6 years ago

Reply from Sunnova

Good Morning Annmarie, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Ons gezin Valley Stream, NY

From the first meeting on we have been pleased with Sunnova. The representative was knowledgeable. I had done my homework and had a list with 30 questions (with answers ) and he knew all the answers. They took care of the permit, all went smooth. The installation went smooth. We needed a new fuse box and they took care of that. Follow up was great. I called last Sunday with a question and they took promptly care of it.

6 years ago

Reply from Sunnova

Thank you Ons Gezin! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle free as possible. Welcome to Sunnova Family!^MP

May. 24th, 2019

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Mildred Ferraro Catskill, NY

From the very beginning, our initial meeting with Roger W was very informative as well as “no pressure”. Installation day was a VERY cold winter day in upstate NY but the 3 young men who installed our system did an excellent job! We were well informed during the entire process and all of our contacts were very professional. I love going to the app each day as the sun does its job to make our system work! The billing department is very easy to work with.

6 years ago

Reply from Sunnova

Thank you Mildred! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! ^MO

Apr. 10th, 2019

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Bruce Giff Santa Monica, CA

I do not understand the bad reviews I see. It sounds like most of the customers that are complaining have to take it up with the solar company that sold them the deal, NOT Sunnova. Went through with a monthly PPA with it has saved me a ton. One of my panels went out and they were out in a day to come fix. They actually knew about the malfunction before I did. Sunnova is a great company!!

7 years ago

Reply from Sunnova

Hello Bruce, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback, we are glad to have you as part of the Sunnova Family!

Nov. 7th, 2018

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Christopher Green Rancho Cucamonga, CA

My experience with Sunnova has been great. The representative that we worked with was great and knowledgeable. The Solar representative that initially began the process explained every step that would be taking place with the process of adding solar to our home. He explained that the interface with Sunnova would take place and be a very quick and smooth process. It certainly was. I would recommend Sunnova to others as well.

7 years ago

Reply from Sunnova

Thank you for sharing your story Christopher! we are thrilled you made the decision to go solar. Welcome to the Sunnova family!

Sep. 27th, 2018

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Robert O'Donnell Bethpage, NY

I found some things confusing at 'inspection time'. I receive from my electric co. (PSEG) a letter stating "I" had to arrange for connections; I did not expect this. A call to Trinity resolved this issue. I find issue with the number of companies involved, i.e. Sunnova, Trinity, and a few others like the installers, etc.. These companies seem to be located all over the U.S.A. I'm confused with the meaning of a Email received from Sunnova indicating, in essence, I will receive two (2) "bills" monthly; one from Sunnova (I guess) and another from the utility co. Haven't I signed up for automatic payment to Trinity/Sunnova?? However, I found talking with all persons, Sales Rep. Daygon, Office person, 'Steph', and the installers pleasing , and helpful.

7 years ago

Reply from Sunnova

Thank you for reaching out Robert! We value your feedback and will use it to improve.
We will be contacting you within the following hour to address any concerns you might have regarding your solar panels system. KM

Nov. 2nd, 2018

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Toni Bellflower, CA

I had some issues with how I wanted my panels placed. Sunnova went above and beyond to appease me. Before I signed on I spent over 2 hours asking every question I could think of. Even had the rep sit here while I went on line to find questions I might not of thought of. The installers were great. But the Rep (Kay) was the best. Always returned my calls and text asap. Even on the weekends. My actual service just started 3 days ago so I will come back periodically to give my opinion of the actual service. But thus far I strongly recommed them.

8 years ago

Reply from Sunnova

Thank you for your message, Toni. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!! HV

Mar. 9th, 2023

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Theresa Walker San Francisco, CA

I received excellent sales representation from the first contacts (Jarom Morely and Jose of VISION). They remained in contact with me through the full installation of the solar. Each stage of the installation was a pleasure meeting each person. They were polite and informative. The electrician, inspector, and each technician that addressed my installation was fantastic! Thank you as well.

9 years ago

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joan s

Reduced my $500 - 700 electric bill down to 0. I'm so happy !! Should have gone solar years ago.

2 months ago

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Judy Wollen

The installers were polite and thoughtful, and seemed to enjoy their work and each other. Sunnova has been on hand several times to ensure everything is working correctly.

6 months ago

Reply from Sunnova

Hello Judy. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 16th, 2025

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Nathan Packer

Overall, I love the experience. But I will say when the contractors came to install the solar panels they left a bunch of trash that I personally had to pick up. Otherwise, very good.

7 months ago

Reply from Sunnova

Nathan Packer thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. Thank you for your understanding and patience. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.. We sincerely appreciate your contribution!

Apr. 29th, 2025

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Robert Gearhart

It took way too long from the time the panels were installed until the system was activated. During the installation they removed a cable box from the wall and never replaced it. They left it lie on the ground.

7 months ago

Reply from Sunnova

Thank you, Robert. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 25th, 2025

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Raymond C. Lynch

Ì did like that i finally got solar! There no hassles and the upgrade was timely, I had nit upgraded the electrical inspection my home and wanted to. Thanks Sunnova.

7 months ago

Reply from Sunnova

Greetings Raymond. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Apr. 24th, 2025

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TBAGS YUP

My person who referred me is not getting their compensation. Was cancelled on when the one electrician was out sick. I was surprised with the lack of skilled resource depth. Communication on when I can flip the final switch was not there. Otherwise the installation was good.

7 months ago

Reply from Sunnova

Hi Tbags! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Apr. 14th, 2025

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Maryann Clark

The installation went well but there were very few updates from my salesperson or his assistant. My neighbor who started the process weeks after I did was up and running while I was still trying to find out the status of mine. Good customer service should not stop as soon as you sign the paperwork.

8 months ago

Reply from Sunnova

Hello Maryann. Thank you for your review. We value our customers and appreciate the time you took to share your experience and feedback to continuously improve the customer experience.

Mar. 21st, 2025

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lynda wright

Overall we had a good experience just needed to be on top of the final steps to get turned on. But otherwise it was great. Salesman Abe was great. He always answered my tests with questions really quick

8 months ago

Reply from Sunnova

We appreciate your feedback, Lynda. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Mar. 14th, 2025

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Verified Customer

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Thomas McDermott Blandon, PA

The matte black panel look great and not "in your face". Dustin G at Trinity was knowledgeable and explained everything well.

3 years ago

Reply from Sunnova

Thank you, Thomas! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 26th, 2022

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Verified Customer

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Gloria Grraves Hartford, CT

It's been a good experience. I had a few issues and the Sunnova representatives worked with me until they were resolved.

3 years ago

Reply from Sunnova

Thank you for the kind words, Gloria. Welcome to the Sunnova family! ^JD

Jan. 12th, 2022

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Verified Customer

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Vicente Alvarado Bakersfield, CA

I have been sent emails in error about system termination due to failure of not paying when I am on their auto payment from the beginning as well as see payments being withdrawn from my bank. Also if I you ask for paperwork even if you pay for it they give you the run around and tell you they have not recieved payment even though you have verified that you have.

4 years ago

Reply from Sunnova

Hello Vicente, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Nov. 16th, 2021

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Verified Customer

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Floyd Smith Stratford, CT

70.85 a month for our panels. The best savings we ever had on our electric UI bill yes that's all we have paid a month since Nov 2016

4 years ago

Reply from Sunnova

Thank you for the kind words, Floyd. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Ryan Donnelly North Branford, CT

No issues everything in the process went smoothly and it has made my bills less while also helping the environment. Win win situation

4 years ago

Reply from Sunnova

Hi Ryan! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DG*

Aug. 9th, 2021

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Verified Customer

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Tammy Bejide Mascotte, FL

So far the price is reasonable and it's really helping with the light bill as long as the price doesn't go up I think of 5 Stars good

4 years ago

Reply from Sunnova

Thank you for the kind words, Tammy. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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SARA LUTY Bayonne, NJ

Sunnova was extremely helpful whenever I called and system works great, saves us money and of course is good for the environment!

4 years ago

Reply from Sunnova

Sara, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Rafael agosto matos

In Puerto rico the lights are always going out and I decided to with sonovana and now I don't have to worry about the light going out.

4 years ago

Reply from Sunnova

Thank you for sharing your story Rafael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^VB

Jun. 29th, 2021

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Verified Customer

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Stacy DeMoss Cottonwood, CA

I owed at the end of the true up year so my solar didn't cover my needs. My solar has been disconnected at one point also and I had to pay PG&E this was not my fault and I feel should have been covered by Sunnova.

4 years ago

Reply from Sunnova

Hello Stacy, thank you for reaching out. We are very sorry for the experience you've encountered, and we appreciate your patience. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^VB

Jun. 29th, 2021

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Verified Customer

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Caroolyn Podurgiel Preston, CT

We had a problem with the solar not working. they came out and fixed it. We are still waiting for a rebate since the panels didn't produce the electricity promised.

4 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Carolyn. We are sorry to hear about your experience. We will have one of our agents reach out to address your concerns. Thank you. ^JD

Jun. 22nd, 2021

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Verified Customer

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Mark Tonges Naugatuck, CT

We worked with James. He was excellent in all points. We have saved so much money. I do not understand why folks do not use solar power.!!!!

4 years ago

Reply from Sunnova

Mark, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Brian Giannascoli Vineland, NJ

The process from first meeting with representatives to today was easy and pleasant. Everyone left with was very professional.

4 years ago

Reply from Sunnova

Brian, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Lorena P Gonzales Roseville, CA

They we great on putting on my solar panels took a 2 days , clean up everything , my bill is lower , had them for 2 years now

4 years ago Edited January 10, 2024

Reply from Sunnova

Thank you for the note, Lorena. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Ralph Parasole Dracut, MA

Easy access to see my solar production every day .Also, whenever I called to ask a question I always received the correct answer .

4 years ago

Reply from Sunnova

Hello Ralph, We appreciate the positive feedback. Welcome to the Sunnova Family! ^VB

May. 24th, 2021

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Verified Customer

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Robert Jones

Billing does not allow me to know how much energy I use each month, the billing cycle between PPL and Sunnova is not clear and the increase in my cost to Sunnova is not explained or justified.

4 years ago

Reply from Sunnova

Hello Mr. Jones, thank you for bringing this to our attention. Can you please send us a private message at resolutions@sunnova.com with your system ID and phone number where we can reach you? We’ll look into this right away. Thank you. ^JD

May. 17th, 2021

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Verified Customer

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Brian Jehning Kensington, CT

No issues thus far. Everything has been rolled out, from consultation, to installation, to billing, just as advertised to me.

4 years ago

Reply from Sunnova

Thank you for the note, Brian. Welcome to the Sunnova Family! ^JD

Mar. 25th, 2021

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Verified Customer

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Luis Abreu Orlando, FL

They prove to me to be the best all they promised was delivered to me I’m grateful for everything I received from this company

5 years ago

Reply from Sunnova

Good morning Luis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Victor Highland Falls, NY

Excellent job. Very professional. Salesman was there every step of the way. Answered all questions within minutes of my texts.

5 years ago

Reply from Sunnova

Good morning Victor, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Kim

They were on key on what the next step was n what they were going to do. Everyone was nice n they all worked hard to get stuff done in time.

5 years ago

Reply from Sunnova

Good morning Kim, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

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Verified Customer

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Roberto

Great Representative, Good experience, did have an issue with a broken siding while installation. Was told someone will come and repair but have not had that contact yet.

5 years ago

Reply from Sunnova

Hello Roberto, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Birdine Wildenauer

They were great with my husband and I, from day one . We were very impressed by the way they took care of the solar and everything else.

5 years ago

Reply from Sunnova

Hello Birdine, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Jorge & Margee L

We are happy with the product; however, there were issues with their customer service. They arrived at our house multiple times for service calls without notice. This was inconvenient to both us and the Sunnova technician, who was only doing what he was told. In spite of our complaints it happened at least 3 times.

5 years ago

Reply from Sunnova

Hello Jorge & Margee L, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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