Sunnova: Read 6,308 User Reviews From Real Homeowners

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Teresa Showalter Indiana, PA

Even though there was a long wait and a few hiccups during the install (still waiting for it to be completed) overall everyone I have dealt with from the sales person to the installers and schedulers have all been extremely helpful and pleasant. Still waiting for the completed project to see how much we like it. But giver the customer service so far I'm sure the final product will be just as great!

2 years ago

Reply from Sunnova

Hello Teresa Showalter, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

Jun. 12th, 2023

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David Spruce Fresno, CA

Our solar system came preinstalled with the purchase of our home, and we chose to lease the system. Over the past 3 years, we have found the system to be very productive and reliable. Since being offered great incentives from Sunnova, we decided to purchase an upgrade with battery backup. So far, the upgrade is progressing fast and very efficiently. We are looking forward to being very free from PG&E.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, David! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

Jun. 12th, 2023

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Jacqueline Burgos

My family and I are in love with this solar energy system. This is a household of 4, we have a lot of electric appliances and this system covers the whole house energy needs, day and night and also has pay us back with credits on the electric company. Not only my bill was significantly reduced, but with those credits I pay nothing to the electric company here in Puerto Rico.

2 years ago Edited June 26, 2023

Reply from Sunnova

Thank you, Jacqueline Burgos!
We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jun. 27th, 2023

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Samuel Anwar

I am writing to express my sincere appreciation and admiration for the exceptional service and quality products you have provided. It gives me great pleasure to share my positive experience as a customer. The solar system installed by Sunnova has exceeded my expectations. I have observed a substantial reduction in my energy bills, and the system's efficiency has been consistently reliable. The quality of the solar panels and associated components is evident, and I have experienced no issues since the installation. I would also like to acknowledge your excellent customer support. Whenever I had questions or needed assistance, your team promptly responded and resolved any concerns I had. It is refreshing to receive such responsive and attentive customer service, which further reinforces my confidence in your company. In conclusion, I am extremely satisfied with my decision to choose Sunnova Solar Company. The exceptional service, top-notch products, and unwavering commitment to renewable energy make your company stand out in the solar industry. I will undoubtedly recommend Sunnova to friends, family, and colleagues who are considering solar energy solutions.

2 years ago Edited June 7, 2023

Reply from Sunnova

Hello Samuel Anwar, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DM*

Jun. 7th, 2023

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Daniel Norfleet Clarksville, TN

I really liked the technical knowledge the 2 young men had who came out to evaluate Pink Energy’s bastardized solar system. The 1 thing I did not care fire was the short notice I received notifying me when the crew would coming out. I was notified Monday afternoon (Memorial Day) that the crew would be here the next day from 7-10 am. I would have liked to have had a few days notice.

2 years ago

Reply from Sunnova

Hello Daniel Norfleet, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Jun. 7th, 2023

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Elaine Daniels

The product was highly rated by my son-in-law who had purchased the system. He referred me to Rick M who did an excellent job of explaining the product, its application and many other questions that we asked. Customer service was excellent with Rick and Liz R available with a call or text at any time. Installation was quick and without issue. Looking forward to the savings as we come into summer.

2 years ago

Reply from Sunnova

Thank you, Elaine Daniels! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 1st, 2023

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AJ DeBraga Plainville, MA

I am very satisfied with the customer service my sales person, James N, and my coordinator, Caitlin B, my project success team leader, has provided my wife and I with through out every step of the way. I cannot wait to begin saving money for my electric power with solar starting this first year - once my system is energized and begins running vs what we are paying for electric to National Grid.

2 years ago

Reply from Sunnova

Hello AJ DeBraga, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 31st, 2023

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paulie0772 Pittsburgh, PA

Sales people were friendly, not too pushy, and very informative of cost breakdown, installation process and answered all my questions. Installers were timely, efficient and very professional. Service reps kept me up to date on some inspection and power company snafus and helped keep things progressing. And last month I had my first "negative" power usage from the power company! Looking forward to many more with the super sunny weather we've had! Don't have battery system yet - but WILL be looking into it in a couple years! Awesome experience!

2 years ago

Reply from Sunnova

Thank you, paulie0772! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 1st, 2023

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Vincent Kellogg Little Rock, AR

I am a victim of power home solar/ pink energy bankruptcy filings, back in September 2022 I had an issue with my solar system the power cell was giving me a error message I called Generac because it was their equipment I called them multiple times to get service and they told me that they contracted with sunnova for the service, it was a full 8 months from when I called them till sunnova was dispatched to my house for service, which was only a blown fuse!, I could have fixed it myself.all in all sunnova is a great service provider and hopefully I will not have any more problems.

2 years ago

Reply from Sunnova

Hello Vincent Kellogg, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 31st, 2023

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Joel Toscano Antioch, CA

quick and efficient. loved my sales rep, he was honest and he was able to answer all my questions. such an easy transition and the installation team was the icing on the cake with the quality work. I can honestly say the team all around was so great. I am so happy I chose Sunnova. I do plan to recommend them to family and friends when they need solar.

2 years ago

Reply from Sunnova

Thank you, Joel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *MG*

May. 25th, 2023

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Janmarie Torres

Sunnova as a company must continue to be better and better, never one step behind. Puerto Rico needs to update itself in the best possible way, agile and trust in all essential services. In my country there is a lot of potential and there are more of us who work hard every day to get ahead and live well. Thanks to all of you Sunnova and Windmar! Your Customer service is awesome

2 years ago Edited May 30, 2023

Reply from Sunnova

Thank you for sharing your positive feedback, Janmarie Torres! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 31st, 2023

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Logan Paul San Diego, CA

As someone deeply committed to a sustainable and eco-conscious lifestyle, I recently made the decision to switch to Sunnova Energy for my home's solar energy needs. After experiencing their services for several months, I can confidently say that Sunnova Energy has not only met but exceeded my expectations in every aspect of renewable energy provision. Billing was easy, customer service was dope.. all good things don't hesitate to do business!

2 years ago Edited September 13, 2023

Reply from Sunnova

Thank you, Logan Paul! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Alexis Winter

I had such a great experience going solar with Sunnova and OurWorldEnergy. Every single member of the team was kind, knowledgeable, and patient with me throughout the process. I couldn't have asked for any better guidance. My system was up and installed in just about a month, and I already have seen saving. My bill decreased 70% from the usual, but that wasn't even with a full month of solar on the billing cycle so I expect even more!

2 years ago Edited June 19, 2023

Reply from Sunnova

Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Scott Pachico New Bedford, MA

Everyone that I have dealt with (in person, on the phone, via text) have been great! They answered all of my questions, provided me with honest information, were not pushy, and seemed to be genuinely interested in our needs and wants. The guys who put up the panels were great! They were fast, efficient and polite. My dog made friends with them during their break. This will be the summer when I keep the AC on, in all of the rooms, all of the time!

2 years ago

Reply from Sunnova

Hello Scott Pachico, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Milagros

Ever since I got the system with SUNNOVA the electricity in my house is back to normal. No more ups or downs on power. No more shutdowns. I didn't have A/C in my house because of the highest cost of the electricity bills I was getting. I was closed to $200.00 a month. Now I have SUNNOVA and I have A/C in all of my rooms. I haven't had any issue whatsoever with SUNNOVA and everything is working the way is supposed to be.

2 years ago Edited September 15, 2023

Reply from Sunnova

Hello, Milagros. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 20th, 2023

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Lorna Elias

Puerto Rico is a tropical island exposed to hurricanes, earthquakes, and blackouts. If you want to sleep peacefully and without worries, Windmar Sunnova is the solution. I have had SUNNOVA since the summer of 2019. Unfortunately, due to the Puerto Rico earthquake and blackout in January 2020, I spent a week with Tesla's solar panels and battery, which worked!

2 years ago

Reply from Sunnova

Hello Lorna Elias, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Bill Christman Mays Landing, NJ

Sunnova took over my account system AFTER (about 4 yeas) the original company that first installed my ground mount solor system. That original company was a NIGHTMARE! It took them 3 YEARS to complete my system and get it up and running after I signed up! Nothing but PROBLEMS AND VERY POOR Panning on their part! After SUNNOVA took over it has been GREAT!! SUPER COMPANY that I know I can depend on and have full competence in!! SUNNOVA has been a complete POSITIVE life changer regarding all aspects of my Solor System!!!

2 years ago

Reply from Sunnova

Thank you, Bill! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DG*

May. 26th, 2023

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Kelly Providence, RI

I really like them as a company. The employees are polite, helpful and happy in their jobs, which says something about the company as a whole. The installation took a little while as it was during the beginninf of supply chain issues, but once it was time, the installation was excellent. Quick, great crew, cleaned up after themselves. System is user friendly and they are always looking to improve!

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Kelly! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DM*

May. 25th, 2023

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NewEnglandGuy

PPA terms were better than Sun Run and Momentum. Our Sales Rep was also MUCH less pushy than other companies that quoted us and let us decide in our own time. We installed just before winter and as soon as winter was over we had a $0 utility bill and a credit every month so far. Sunnova opened cases on their own in the winter due to some low production days without us even having to contact them. The customer portal is also great and gives you system production details up to the hour of day. Couldn’t be happier with our decision.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, New England Guy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DM*

May. 25th, 2023

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Gretchen Andersen Peru, IN

I was visited by 3 companies to tell me about installing solar panels. The reps of Sunnova bent over backwards to explain installation, amount of savings, finding a lender,etc. Installing and explaining the app to monitor the electricity generated was easy to do. Lastly if I had any questions or needed directions they were just a phone call away. I couldn't ask for anything better.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Gretchen Andersen! We are thrilled you made the decision to go with our company for your solar experience and join us on our mission to provide energy independence! *DM*

May. 25th, 2023

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Jenny Girl (JennyGirl420143) Clementon, NJ

Our sales Rep Steve M was awesome! He sat down with us and wrote notes and explained things as thoroughly as possible to us in a half an hour. He was there for us with any questions we had. Installation of our new roof and panels was super fast! Waiting for the electric’s approval was the longest part and that is no fault of Sunnova’s. We are happy with our system and plan on investing in a battery soon to get the most we can from our system.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jenny Girl! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

May. 25th, 2023

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Ro McL

My experiences with Sunnova have been professional in every way. They are responsive and easy to understand although the information can be very detailed. At every point along the way I felt listened and responded to. The options on purchase seem well designed to fit any customer need. Overall I'd highly recommend Sunnova to anyone looking to go solar!

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Ro McL! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

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Michael DaCosta ESQ Severn, MD

I just went solar, I want to help the environment and to save money on energy cost.Sunnova made it all happen. Their customer service is very helpful and responsive, they let me know my bill in advance and when they will draft the money. They check on me from time to time to see how my system is performing. Thanks for your outstanding service. 100% positive! Michael DaCosta

2 years ago Edited May 25, 2023

Reply from Sunnova

Thank you for your message, Michael, We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *MG*

May. 25th, 2023

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Cedric Blair

My Rep Gus was great!!! He was very informative and he took care of everything from the beginning to end and made sure that we was good and that our installation was done to perfection! He needs a promotion definitely lol. He made our experience with Sunnova a great one and I will recommend him and Sunnova to anyone who asks or inquires about getting solar panels!

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Cedric Blair! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 22nd, 2023

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Michael Abarca Cassopolis, MI

Great Tech definitely knew what he was doing. We had a horrible experience with Pink Solar who installed our system, and they went out of business and now we have none to service our warranty on our panels luckily Sunnova stepped up and took care of us for the Generac warranty I have strong confidence they will take good care of us in the future if needed.

2 years ago

Reply from Sunnova

Hi Michael Abarca! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 19th, 2023

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Rob Brewer

Jordan's (foreman) crew Dave, Manny, Brandon & John warrant the highest accolades. Not only were they courteous & polite, but obvious professionals. I spent both days with them, watching the install. Not only did they tolerate my numerous technical questions, they answered them clearly & comprehensively. Safety was always enforced & the area was kept neat & organized. Upon completion, the area was walked multiple times, looking for little bits of scrap, etc. If you go with Sunova Solar, request Jordan's team. I promise you won't be disappointed.

2 years ago

Reply from Sunnova

Hello Rob Brewer, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ~AG

May. 18th, 2023

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Cameo Carter Redlands, CA

We looked at a lot of different solar companies and found it difficult and cumbersome to go through the sales pitches and determine what was right for us. Sunnova fell in our lap because we worked with the contractor on other projects. We are so happy to have contracted through Sunnova. They have been straight forward, organized and easy to communicate with and so cost efficient.

2 years ago

Reply from Sunnova

Hello Cameo Carter, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP*

Apr. 27th, 2023

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Mike Horsley Sr Mechanicsville, VA

Ive only had 1 contact with anyone so far but it was phenomenally informative and helpfully supportive. They are taking on the further support and warranty service repairs of another company know as "Power Home Solar who went backrupt and defrauded their custmoers". I am one of those customers and feel remarkably relieved that Sunnova is there in my corner for my support. This speaks volumes to their character as a reputable customer oriented business. THANK YOU SUNNOVA

2 years ago

Reply from Sunnova

Thank you for your message, Mike Horsley Sr. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *NR*

Apr. 4th, 2023

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Timothy Paquette Groton, CT

It took a while to get the ball rolling for the panels to finally be installed. Now that we have had a full year, I am thrilled that we made the decision. We were able to use electric heat for most of the winter and did not have to purchase any electricity from eversource. It's nice to save money doing something that's good for the environment. It was nice to get the great big check from taxes as well.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Timothy Paquette! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! NR*

Apr. 4th, 2023

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Tammy Gentzler Dover, PA

My beginning to final installation went fabulous Kade W, communicated and explained everything to me and checked in with me as the process was happening The installers did a great job and came back to do the final inspection to ensure everything was good I have recommended Kade to others when they bring up solar panels and would highly recommend the company!

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Tammy Gentzler! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 13th, 2023

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matthew strus Leominster, MA

I have a very small house, 725 sq. it's still winter and I've yet to get "direct" sunlight on my panels, BUT the current output of them is pretty much keeping up with my usage even after a few cloudy days. I can only hope they will cover my use of air-conditioning in the summer, at the current rate, I suspect it will. Overall, extremely pleased. FROM BELOW; took about 4 months to install from start to finish (that option not offered)---my bill is under $10 from Eversource (suspect they will owe me money this summer) while my bill to Sunnova IS less than 1/2 what I used to pay Eversource.

2 years ago

Reply from Sunnova

Hello Matthew Strus, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^DG

Mar. 7th, 2023

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Eduardo A. Purcell Lopez Atlanta, GA

i have been a custumer of sun nova for over 5 years and all i can say is I have no regrets about going solar . the security of not worrying about going in to the darkness is priceless. life on an island can have a turn for the worst in no time during a hurracane season . but that's all in the past now . not having to worry about the long lines at a gas station to get gas for a generator or to worry about loosing all the groceries in the fridge because you have no power gives you a feeling of freedom like no other. Thanks to you all at Sun Nova for making it happened !!!!!

2 years ago

Reply from Sunnova

Thank you, Eduardo A. Purcell Lopez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO

Feb. 21st, 2023

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George Bierwirth Sacramento, CA

Communication between the Electrical engineering crew and the county was terrible and resulted in my direct interaction with the county to determine what the 400a service connection to the utility would look like. Our project was a learning experience for our project contractor. The quality of the project overall is very good. Our project took over 5 months from groundbreaking to final approval and activation of the system. Nearly 10 months from contract signing to completion.

2 years ago

Reply from Sunnova

Hello George Bierwirth, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Feb. 17th, 2023

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Kiel Gerlach Pittsburgh, PA

Everyone from top to bottom was very professional and it was a pretty easy process. I received update calls telling me where they were at in the process and now have our very own solar panels. They also did a really good job making the electrical equipment look good on the side of my house. I’d be lying if I said I never walked outside just to admire it lol

2 years ago

Reply from Sunnova

Hello Kiel Gerlach, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DMS*

Jan. 9th, 2023

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William Holcomb Livingston, TX

Sonnova has kept to their word and their schedule. When first installed my bill from Sam Houston went to $364. next month $234. Sam Houston maintained the problem was the new equipment. Sam Houston had installed a new meter the same day the batteries were installed. Two months later they reinstalled a new meter. Sunnova pointed out that they only store the electricity and the flow is controlled by "net metering" which is in the New meter. While on the phone to Sam Houston I pointed this out to them and said if the new bill goes down substantially, it's you. The next bill was $.51 .

2 years ago

Reply from Sunnova

Hi William Holcomb! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Dec. 19th, 2022

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Katie Lane, PA Westerly, RI

All the gents that entered our home were polite, knowledgeable and respected each room they entered. There was virtually nothing left on the property for us to clean up. It was installed in Oct and were told that it would take until Spring, when there was more sunlight to see the benefit and they were exactly right! The past 7 months have cost us a TOTAL of $149, in addition to our purchase but that is well beyond what we thought it would cost. Brett Y did a fantastic job in presenting the product and I would and have recommended him to any and all interested in Solar!!

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Katie! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *EB*

Nov. 28th, 2022

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michael gohman Buckeye, AZ

Bing a new customer I have yet to see all the advantages Sunnova solar has but am expecting it will far exceed paying the standard costs of the utility company. The contract, approval, and installation did not take long. But necessary permits and sign offs did take some time. But all was all handled by Sonnova and my personal contact seamlessly with continued updates. The ability to monitor the advantages of my solar use and savings on my phone is a plus.

2 years ago

Reply from Sunnova

Hello Michael Gohman, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! *LG

Nov. 17th, 2022

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Eric Trussell Leominster, MA

Summit Energy/Sunnova have the best prices and quality of service, they have been very informative, professional and helpful. We decided to place the panels on our 1800's barn roof, the electrical conduit was rerouted to preserve the historical look. The installation crew was very understanding of our concerns. We are very happy with the outcome and quality of everything. thank you and God bless.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Eric Trussell! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

Nov. 15th, 2022

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Richard Brambilla Boston, MA

Oversaw the installation of my Solar System, from the install Company, inspection by my town and inspection and new meter install buy Eversourse. Everything was as smooth as one could ever expect. Sunnova is now supervising my system from charting the daily output and listing on their Website, so that I can view its performance to watching and checking the output watching for any issues with the array.

2 years ago

Reply from Sunnova

Hello Richard Brambilla, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^SG

Nov. 7th, 2022

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Maricela Lizcano Mission, TX

I am a new customer who just hit solar panels installed, so I have no experience with this company. One thing I do have to say is that they are very specific about the electrical work they except. They kept inspecting every step of the work and they demanded pictures of the wiring. That was great. Now I know that the work was done correctly and to their satisfaction. That's a BIG plus.

2 years ago

Reply from Sunnova

Hello Maricela Lizcano, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DMS*

Nov. 7th, 2022

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Veramarie Cervellero Reading, PA

I had a very positive experience with all workers assigned to my project. It started with my first appointment that explained the presentation, was advised of all necessary appointments, all necessary paperwork filed with the township and electric company. Notified I'm advance of all scheduled days work would be done. I'm addition, thete was a person assigned do me due answering any questions and/us concerns that I gas along the way. Ya a side note, all Pamela were installed I'm one day.

3 years ago

Reply from Sunnova

Hello Veramarie Cervellero, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 28th, 2022

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Benjamin Sepulveda Wesley Chapel, FL

Originally, our sales person did a wonderful job of explaining how the system worked as well as the purchasing process and contractual nuances. Once we signed the contract, not only was the process going forward moving very slow, but communication was horrendous. Also, some of the additional perks promised have not been delivered and when we finally got an explanation as to the delay, we were provided with new reasons that had not been explained before. I cannot comment on how well the system works since it’s been active for about two weeks, but we are not impressed with the Customer Service and communication level.

3 years ago

Reply from Sunnova

Thank you for your feedback, Benjamin . Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. If you have any further questions, please feel free to send us a private message at resolutions@sunnova.com with your contact information. Thank you.^JD

Jun. 10th, 2022

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Michael Mears Fairfield, CT

Very simple process, installation was very professional. Unlike spending a lot of money upfront where the pay off is 10 -20 years in the future, we immediately saw massive savings in our electric bill, with out an upfront cost or hassles. In addition, with the recent jump in electric rates, our bill stayed the same. - ($0). The service allows you to see how much power your array is generated daily. Very happy with the customer service, the power producing solar panels and my new electric bill. My wife and I highly recommend this service.

4 years ago

Reply from Sunnova

Thank you for sharing your story Michael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^IS

Aug. 13th, 2020

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Inga Providence, RI

Everybody from the person that came to the house and explain about the system to the techs that did the installation of the cell's, all very professional, pleasant, and very well inform. The answer all the question with knowledge. From the beginning to the end a pleasant experience. I am proud i have and we are using the sun to help us be comfortable at home. The more natural we can live our life's the better for the world and us.

5 years ago

Reply from Sunnova

Good morning Inga, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

Jul. 14th, 2020

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Joseph Beauzile Valley Stream, NY

When Sunnova Rep contacted me about solar system, I wad not really on board. After explaining to me how they operate, I felt differently. He promised me that my bill will be below $50.00 and my PSEG Bill will also be below $70.00. My PSEG bills used to be very high. It took me 4 months since I get Sunnova to see my PSEG bill below &50.00. I hope it says that way. I could not be happier. Thank you Sunnova!!!

5 years ago

Reply from Sunnova

Thank you for sharing your story Joseph! We are thrilled you make the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 29th, 2020

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Dorothy Reid Mechanicsville, MD

Although it has been a while since our panels were installed we really have enjoyed working with Sunnova. There were a few problems in the beginning, but the company was very professional and timely with solving them. A lot of the delay was due to the pandemic , but after the county starting opening back up, they immediately came out to correct the problem. I would highly recommend Sunnova.

5 years ago

Reply from Sunnova

Thank you for sharing your story, Dorothy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 26th, 2020

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Toni Moldenhauer Cheshire, CT

The entire process from beginning to end was a positive one. The individuals were knowledgeable, patient in answering questions, not pushy. Once the work began the workers were efficient and motivated and cleaned up after themselves well. Between the different stages there was good communication so I was aware of what was happening. Everyone was very considerate of the issues brought on by CoVid 19.

5 years ago

Reply from Sunnova

Good afternoon Toni, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 8th, 2020

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JOHN San Jose, CA

A friend has a Sunnova solar system and loves it. The Rep.Donovan explained the old solar programs compared to how Sunnova does business, which makes it possible for us to have solar. Improvements in equipment and the Sunnova business and support made the decision for us. They took care of all the details from the design, installation, and the "turn-on." The monitor program is amazing... not only total amounts generated and each panel operation. Thanks John

5 years ago

Reply from Sunnova

Thank you for your note, John. We word hard to make sure you understand every part of the installation process. Thank you for helping us convert more homes into energy saving power houses!^JD

May. 22nd, 2020

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Jim Livingston Menifee, CA

I received quotes from so many solar companies its ridiculous, but I finally decided to go with Sunnova. I had been a previous solar lease consumer and decided when I bought my next house I would never do that again. I contacted a Sunnova dealer and they directed my to the best pricing and financing for a system that would meet our families needs and our financial goals. Overall the sales process was zero pressure, the installation was smooth, the permitting process was very well handled and the project went quickly considering the state of the world.

5 years ago

Reply from Sunnova

Thank you, Mr. Livingston! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^JD

May. 11th, 2020

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Geraldine Kuss New Bedford, MA

We had a great experience from our initial visit with our Salesman Steve. there was no pressure and a great explanation of what to expect. The install was very smooth. We did not like one aspect of the outside appearance and it was fixed quickly to our satisfaction. Our system was turned on this past Wednesday and we are looking forward to our savings on our energy bill. We can easily track our production online and at home.

5 years ago

Reply from Sunnova

Good morning Geraldine, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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