Sunnova: Read 5,941 User Reviews From Real Homeowners

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Joann Zadworney

Company was quick to come out and sign contract, fast in putting panels up but took too long to turn on. I had to call and complain and threaten to remove the panels myself to get them turned on.

2 months ago

Reply from Sunnova

Hello Joann. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Aug. 23rd, 2024

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Fredricka

Warranty service was requested by Generac was alleged completed but there was still a problem which left an ac non functional. Additional service to correct the problem was ordered for warranty and now the broken part will take another three weeks

2 months ago

Reply from Sunnova

Thank you, Fredricka. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please accept our apologies for any inconvenience this may have caused you. . We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Aug. 21st, 2024

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Kristine-Marie Lachance

I would like to say otherwise…I am unable to leave a zero…poor communication, highly disorganized, failed inspections for missing paperwork. I had no idea what was going on. Wasn’t advised of needing additional insurance…then the incorrect information was supplied by them to the insurance company. Sloppy workmanship…I had to clean up after the crew, and the list goes on and on… Sales guy was great however. That is the only thing they had going for them. No reflection on him. I do regret using them. EXTREMELY DISGUSTED, DISSATISFIED, AND DISAPPOINTED.

2 months ago

Reply from Sunnova

Thank you, Kristine-Marie. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please accept our apologies for any inconvenience you have experienced in the process of going solar with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Aug. 21st, 2024

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Yvonne Ealey

The salesperson and installation crew were kind and considered when they sold and installed my product. I love it, so respectfully of my property!

2 months ago

Reply from Sunnova

Thank you, Yvonne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 21st, 2024

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Jacque

Employees were very friendly and a pleasure to work with. The rep explained everything very well and that helped tremendously in making my decision.

2 months ago

Reply from Sunnova

Hello Jacque. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 15th, 2024

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Jefferson Hatch

Installation went well, but the permitting process takes a long time, and the company was not very communicative about that process or how much progress was being made.

2 months ago

Reply from Sunnova

Hello Jefferson. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 15th, 2024

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John Ruszala

This was a mistake to get solar with this company. They underestimated my power usage and I'm still paying over 300 a month for electricity. Thanks a lot!!! On top of that they're making it MY responsibility to call the solar installers to put up more panels. I ask you, how is it my responsibility when your company did the survey????

2 months ago

Reply from Sunnova

Hello John, thank you for speaking with us today. Again, we are sorry for any inconvenience you have had in the process of going solar. We hope our call helped today, should you have any further questions or concerns please do not hesitate to reach out to us.

Aug. 13th, 2024

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Norma Mahler

Sunnova employees were very efficient with all stages of the operation, installation and follow up. We just went live and so far all is great.

2 months ago

Reply from Sunnova

Hello Norma. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 9th, 2024

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Mark Fan

They have well saleman, technicals, and customer service! Hopefully they can commit the $2000 reward as they garantee in the saleman and customer feedback part.

3 months ago

Reply from Sunnova

Hello Mark. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 2nd, 2024

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Richard A Turner

I like the system. but I still don't understand the daily and monthly reading, which i check each day, I would like to know how much Ameren takes from me each month and what is the total left after that. Thank You

3 months ago

Reply from Sunnova

Hello Richard. Thank you for your positive feedback! Please contact your utility company for assistance regarding your total consumption. If further assistance is needed, feel free to contact our customer service at ( 866)786-6682. We're here to support you every step of the way!

Aug. 2nd, 2024

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Armando Gonzalez

Will like to know more about the 5 years lease. What will be the alternatives to be offered . Kindly request an orientation about it. Also will like to know that exact day. Is there a way to "turndown" that high interest? Thanks.

3 months ago

Reply from Sunnova

Hello Armando, thank you for inquiring about our services. Please contact our customer service lines for more information 866-786-6682, or customerservice@sunnova.com.

Aug. 1st, 2024

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Marty Knapp

The tech arrived without the netting again!!! He looked at the wall with the anchors showing and said he’s not skilled at repairing the damage. Why was he sent out? Why would your company assume that I have all this time to be at my home constantly for no work to be done! This has happened so many times! Your company is the absolute worst I have ever dealt with! I plan to inform as many people as I can of the countless complaints I have made to you regarding installation, customer service, repairs, bad employees, and the list goes on. You can clearly see that management is this issue with your company! Hopefully the more dissatisfied customers like me that make this public will help to correct all your faults and improve the company or shut it down!

3 months ago

Reply from Sunnova

Hello Marty, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Jul. 24th, 2024

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Jason Reagan

My solar system was having issues generating power. Sonova came out and took care of it. Communicated well on their arrival time and repair date. Did a great job.

3 months ago

Reply from Sunnova

Hello Jason, thank you for taking the time to share your experience. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jul. 12th, 2024

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Cathy Ladrido

Everyone we spoke with were knowledgeable, courteous and confident of the product and company. They are rated in the 5 top companies in Las Vegas. Top of the line products.

3 months ago

Reply from Sunnova

Greetings Cathy. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 10th, 2024

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Lillian Baez

I like that I am able to save on my electricity

3 days ago

Reply from Sunnova

Hello Lillian. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 1st, 2024

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Eva Siregar

I need to acknowledge Makayla & Hayden for their help walking us thru the process. Thank you guys for answering our questions and explaining to us the details.

2 months ago

Reply from Sunnova

Thank you, Eva! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

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Bobby Ross

It took a lot longer than expected. Initially communication was aweful and very slow, if I got communication at all. I was able to get an agent who cared and took personal responsibility for ensuring I got the information I needed. The production of the solar is less than I was expecting and I still have to pay an electric bill to RI energy, which I was hoping to eliminate.

4 months ago

Reply from Sunnova

Hello Bobby. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We look forward to providing you with the customer service you deserve. Thank you for choosing Sunnova!

Jul. 11th, 2024

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Russell Leonard

Your employee who came to assess and fix the problem was knowledgeable and thorough, and stayed until the issue was fixed, though it meant a late evening drive back to Knoxville.

4 months ago

Reply from Sunnova

Hello Russell, our goal is to provide world-class customer service, and we're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jul. 10th, 2024

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venkata brahmaji dhavileswarapu naga

Sunnova provides top quality Solar Panels and had no issues so far. Sunnova also has excellent Customer service.Sunnova app is also easy to navigate and provides excellent info about the energy generated time to time.

4 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 2nd, 2024

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Mark Bolden

The communication. They kept me informed every step of the process. I’m very interested in the referral program and will definitely let my neighbors and friends know who to trust.

4 months ago

Reply from Sunnova

Hello Mark. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Jun. 28th, 2024

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Grace Marie Bohn

system is great - but it took a long time to fix the problem and did not get any reimbursement for paying double for a couple months, paying my electric company and sunnova at the same time. My electric bill was over $100. and my Sunova payment was over $100. Not a good situation.

4 months ago

Reply from Sunnova

Thank you, Grace! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Tynelle Aiwohi

Sunnova employees have been very helpful and friendly. Always willing to explain until I understood whatever I asked. Never gave an impression of irritation like other companies. Employees here are great!!

4 months ago

Reply from Sunnova

Thank you, Tynelle! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Waldemar Vives

The reliability of the system providing the security that when the power goes out my family stays energized ranks Sunnova as one of the best investments I have made in my life.

4 months ago

Reply from Sunnova

Thank you, Waldemar! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

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Kate deangelis

Sunnova's customer service is amazing! The wait time on the phone was less than five minutes. The customer service representative was great my issue was solved in under ten minutes.

4 months ago

Reply from Sunnova

Thank you, Kate! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

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Frank Chen

There are still questions that cannot be addressed such as Enphase or SPAN app. Been in PTO 10 days, but the panels are still not producing properly. Online data seems different from both apps. Early termination fee from my previous electrical provider has not been taken cared

4 months ago

Reply from Sunnova

Hello Frank. Thank you for your feedback! We take great pride in providing you with a comprehensive understanding of our process. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance regarding your system production. We look forward to helping you!

Jun. 28th, 2024

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Vida Kwateng-Pugh (Luvlie Realtor)

4 months ago

Reply from Sunnova

Greetings Vida. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!

Jun. 6th, 2024

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Nick Misner

The reps and installation team were responsive, swift, and did a good job conveying that they knew what they were talking about. I was able to get the system quoted, setup, and installed in a matter of months.

4 months ago

Reply from Sunnova

Greetings Nick! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

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Garry Deeter

I like every contact with sunnova so far every question was answered in detail. Every step of installation was explained in detail. My property was treated with respect as was myself,my wife and my dogs

4 months ago

Reply from Sunnova

Hello Gary. Thank you for your 5-star rating!We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

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Capt. Jeff

Just a very pleasant experience to work with y'all so far I I expect it will continue going smoothly! Aubrey, our sales rep really knows the products and able to answer all our questions!

5 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Amy Jiang

This has really lowered my monthly electricity bill. Sunnova has been great at quickly responding to request for service after a power shortage and everything was included in the 25year warranty with no out of pocket cost!

5 months ago

Reply from Sunnova

Hello Amy. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 14th, 2024

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Joseph costa

It’s great not having an electric bill every month plus the system generates enough electricity to also pay for all the fees that the utility companies charge you and still maintain a nice little credit in reserve.

5 months ago

Reply from Sunnova

Hello Joseph, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jun. 21st, 2024

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Kanchana Pradhan

Not receiving any bills from PGE, receiving credits instead. System is performing great and this is not even peak season. Able to see daily production and usage on PGE which is great.

5 months ago

Reply from Sunnova

Hello Kanchana. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 25th, 2024

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K COLLINS

Professional, honest and trustworthy. Our Sales Consultant was truthful, helpful and knowledgeable about the company and its products. There were surprises or unexpected additional costs to us like some companies do.

5 months ago

Reply from Sunnova

Hello K COLLINS. Thank you for the positive feedback. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment.

Jun. 6th, 2024

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Jose A De Leon

I just hope that the system holds up in this new hurricane season which is about to start. It passed with flying colors during Hurricane Fiona, but this season is promising to be a very active one.

5 months ago

Reply from Sunnova

Hi Jose, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far.

Jun. 6th, 2024

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Virginia Rodriguez

Everyone was very friendly, but there was much confusion over many months and numerous appointments before the installation was complete. Admittedly, I don’t know all that is involved, but it seems that if the same crew had done the job from start to finish it would have gone more smoothly and possibly would not have taken 6 months to complete. I’m happy with the end result, but the process was frustrating.

5 months ago

Reply from Sunnova

Hi Virginia, congratulations on becoming part of the Sunnova Family! We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your concern and to further assist, please provide your system ID or case number to our email at customerservice@sunnova.com. Thank you for your patience.

May. 29th, 2024

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George Velazquez

Sunnova has proven with it's service to be synonymous with excellence. I have recommended your company with friends and neighbors regardless whether they call for the $250.00 bonus or not.

5 months ago

Reply from Sunnova

Thank you, George Velazquez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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k8trn@aol.com

All has gone well with the installation and frequent updates regarding updates. System recently activated, looking forward to my electric bills "reflecting" the benefits. ;0)

5 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 24th, 2024

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Ambrose

Sunova was good about answering calls and taking action. The field tech is very knowledgeable and did the job right but needs to follow up sooner than he did by withholding his work report and not sending details of what he did to restore production as he had promised.

5 months ago

Reply from Sunnova

Hello Alfredo, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. We sincerely appreciate your feedback; it's invaluable to us in improving our services. Thank you for choosing Sunnova!

May. 15th, 2024

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Jim Bair

So far very pleased. Installation went well, guys did a great job on my new electrical panel. Solar panels went well. Crew just needed to clean up better after they were done.

5 months ago

Reply from Sunnova

Hi Jim Bair! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 14th, 2024

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Newman

Thank you Sunnova. This has been awesome.

1 week ago

Reply from Sunnova

Thank you, Newman ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Oct. 29th, 2024

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George. D Frechette

Money I have saved and what I have to do for maintenance

1 week ago

Reply from Sunnova

Hi George D. Frechette , congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 29th, 2024

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Sheri Bair

Quickness of the whole thing. Start to finish.

1 week ago

Reply from Sunnova

Thank you, Sheri! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Oct. 29th, 2024

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Nancy Rosado

Good service and always keeping me updated .

1 week ago

Reply from Sunnova

Thank you, Nancy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 25th, 2024

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Jamie Horn

We’ve had a great experience from start to finish!

1 week ago

Reply from Sunnova

Thank you, Jamie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2024

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Darryl L Taylor

The process went smoothly, but it also took longer than expected to complete.

1 week ago

Reply from Sunnova

Thank you, Darryl! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

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Madeline

Easy approval process without many complications. Solar equipment is the best investment and their customer service representatives are friendly and always friendly. but, the supplier Wildmar Home, PR, terrible company and service.

6 months ago

Reply from Sunnova

Hello Madeline, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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Ajay Gupta

Installation day was great. Setting up appointment and calling to confirm with detail can be made easier by all online process. I was not sure if appointment was confirned and had to call and provide details to get the appointment confirmed

6 months ago

Reply from Sunnova

Hello Ajay, we are happy to hear our services have been nothing but satisfactory. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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William Arnold

Every thing went as scheduled. Your crew showed up on time and went to work installing the racks and solar panels. The gentleman was also installing the outside panels and wiring them into my breaker box. Inspection went off with out any problems. They cleaned up all the packaging. Great job.

6 months ago

Reply from Sunnova

Hello William Arnold, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback

Apr. 29th, 2024

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John Haddock

I like the smoothness of our transaction so far. Your dealer, Independent / Havasu Solar seem to have done a good job on the installation, and have been good to work with. So far, we are quite happy that we have gone the solar route.

6 months ago

Reply from Sunnova

Hi, John. Congratulations on becoming part of the Sunnova Family! We're thrilled that you've made the decision to embrace solar energy. Our commitment is to help ensure you have a clear understanding of every step in our process, and we're glad you were able to experience that with our partner.

Apr. 26th, 2024

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Donna sneed

Everything happened as planned. Everything is working well. I wish they didn’t have to shovel ice off my roof because there are little particles from my roof on my driveway and deck. I wonder if that will shorten the life of my roof. I have not had my panels long enough to pay the first bill

6 months ago

Reply from Sunnova

Hello Donna, we are happy to hear our service has been what you expected. Should you have any concerns you can always reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

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