Sunnova: Read 6,266 User Reviews From Real Homeowners

star star star star star_border

Don

Canceled appoint after confirmation. I had already made arrangements to be home Didn’t bother to contact me before setting up another date

2 months ago

Reply from Sunnova

Hi Don! We appreciate your feedback.

Jan. 15th, 2025

star star star star star_border

Marvin Gonzalez

Installation was done very professionally. On the other side I need someone to call me back because the billing is incorrect. Thanks!

2 months ago

Reply from Sunnova

Hello Marvin, thank you for your review. We're glad to hear the switch to solar was a smooth journey. To help ensure we address your concerns effectively, we kindly request you to provide us your system ID along with your inquiry via email at customerservice@sunnova.com.

Jan. 10th, 2025

star star star_border star_border star_border

Paul Beckstrom

First two technicians were great! Second two were arrogant and made fun of my not being familiar with their WiFi questions. Talked in front of me in their foreign language and laughed at me. In- silting and unAmerican.

2 months ago

Reply from Sunnova

Thank you, Paul. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We apologize for any inconvenience you may have experienced throughout your experience with Sunnova.

Jan. 8th, 2025

star star star_border star_border star_border

susan louderback

The install process was painful and filled with errors and delays. Plus they were not able to install the panel where they promised and I am left with an ugly box in the front of the house and piping on the interior (I had been told this would run behind the wall

3 months ago

Reply from Sunnova

Hello Susan. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

star star star star star

Donna Mcnally

The sales men was great explaining things perfect Would recommend Sunnova to my family and friends Great work finished the job fast

3 months ago

Reply from Sunnova

Hello Donna. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2024

star star star star star

Janet Tarrant

Disliked having to use email too often. I'm old and behind the times and do well to use texting at this point in my life.

3 months ago

Reply from Sunnova

Hello janet. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 17th, 2024

star star star star star

martin adams

The whole process was easy. From the team that knocked on my door. To sales and installation. Excellent communication and installation.

3 months ago

Reply from Sunnova

Thank you, Martin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Dec. 5th, 2024

star star star star star

K Charles

Many of times I only realize there is or was a grid outage because of a notification I got from Sunnova. It's like having our home on an awesome UPS system.

4 months ago

Reply from Sunnova

Hello K Charles. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 3rd, 2024

star star_border star_border star_border star_border

Claudio Vargas

Well I send an email and called my sales person the email never were answered the sales person was busy and should call me back when she have a moment been more than a week ! First after installation the system didn't pass inspection than they showed up in the morning not even call to tell me anything the inspector came again same morning he was upset because the repairs should be done before not in the same moment than I claimed to the attic and found they removed the insulation to run the wires and never put them back also when they installed the solar panels the 4 inches screws instead of go in the beams they just perforated the roof leaving a dangerous spot so now to move around got to becareful with my head ! I asked to the sales person about the edge of the panels because the guy replaced my gutters tell me they are to close to the edge when snow comes down off the panels they will take the gutters down or damage them ! I got an email from sunnova telling my system was canceled so now not sure what is going on with it also I asked how I know my system is working or production because isn't any meter on the electrical box I have my old system from Sunrun and the meter shows everything and is 10 years old so no body come and give me guidance about this no calls no nothing I answered the text message from them about the survey and didn't answer either! So what happens you get the system installed like crap and not even have the decency of call to schedule to review with a costumer! I tough this company will be better than Sunrun because of sales person but the way I see is the same garbage

4 months ago

Reply from Sunnova

Hello Claudio. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 27th, 2024

star star star star star

Stephen Cote

Provided proactive information on what to expect, gave timely feedback and efficient one day installation. My experience with this company was excellent.

4 months ago

Reply from Sunnova

Thank you, Stephen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 15th, 2024

star star star star_border star_border

Derrick O

I don't even know who sunnova is. The first install crew was horrible left a mess on site,and had me tear up driveway to trench underground conduit, because they couldn't do the job otherwise, and my driveway is still screwed up.

4 months ago

Reply from Sunnova

Thank you, Derrick. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Nov. 15th, 2024

star star star star star

Amy Johnson

From the time the representative approached the door until the service was activated. It was an overall great experience. Our project manager was amazing.

4 months ago

Reply from Sunnova

Thank you, Amy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 13th, 2024

star star star star star

Cesar Last

I was very pleased the the service n time that they took to.assure that my panels and all was OK and functional. I recommend them highly for their professionalism.

4 months ago

Reply from Sunnova

Thank you, Cesar! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

star star_border star_border star_border star_border

Ariel Estrada-Ramirez

My friend referred me and was told she and whom she refers will get rewarded (1k). That was a lie. I didn’t get anything because it wasn’t “offered” when I signed but I got an email for that month about the same reward. Installment was a mess, people drove in my yard despite having a long driveway open to use and side of the road. They were scheduled to come 8-9am, but showed up a little before 7am. Was told power would be off 6-8hrs so I took off work to accommodate and they never needed to turn it off. I wasted my annual time at work for no reason. The installment resulted in my year old roof leaking and it was extremely difficult getting any responses to help as I have water coming through. They tried to blame my roofing company, despite they just installing it and then having the problem (if my roofing company messed up, it would have leaked prior to this installation especially with the several storms we had with downpouring). Communication was poor and the manager Justin just ignores it. I feel like I made the worst decision of my life with this company.

4 months ago

Reply from Sunnova

Hello Ariel. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 8th, 2024

star star star_border star_border star_border

Cee Kay

Every one of my calls goes to a central call center where the representatives are very nice but they cannot schedule appointments, answer any questions, and no one ever calls me back when I ask them to have a supervisor respond to me. They make appointments without checking with the homeowner, and I only find out about them if I call and they randomly happen to have scheduled one.

4 months ago

Reply from Sunnova

Hello Cee Kay. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at (866)786-6682 regarding any additional assistance. Thank you for giving us the opportunity to serve you better.

Nov. 6th, 2024

star star star star star

Taylor Rick

I’ve had so far a really good experience with this company there staff is really good at answering questions I had and making me understand everything solar

5 months ago

Reply from Sunnova

Hello Taylor Rick, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Oct. 29th, 2024

star star_border star_border star_border star_border

Patricia Guzman

They are rude. They are unwilling to help except to say that you are under contract. They are unwilling to compromise or let you speak to support personnel or a supervisor, saying they will call you back within 2-3 business days. They refuse to accept accountability for unresolved issues. They have no real concept of true communication siting that all issues are going to be resolved accordingly and then no one ever calls you back unless YOU call back several times and then they call but it will always come back to your error in communication or non communication with them. You are under contract is all they site on any and all issues.

5 months ago

Reply from Sunnova

Hello Patricia Guzman, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you at?

Oct. 29th, 2024

star star star star star_border

Carol Greene

It seems to be a good but the salesman did not explain how the system works still trying to figure it out I will see if it is worth it or if I would even tell anyone about it yet

5 months ago

Reply from Sunnova

Thank you, Carol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 23rd, 2024

star star star star star_border

Mitch Israel

A lot of communication and follow ups were left specifically to the customer. I needed to follow up multiple times with both Sunnova project manager and PSEG directly in order to advance the process post installation

5 months ago

Reply from Sunnova

Thank you, Mitch! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 22nd, 2024

star star star star star

Bob

Where very punctual, and very thorough with there explanations over all a great experience so far and look forward to see what savings we make with this decision .

5 months ago

Reply from Sunnova

Hello Bob, thank you for your message. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Oct. 18th, 2024

star star star star star_border

Susan

So far, system is working however I'm concerned about the placement of the panels. It's different than what the plan showed and now, it looks like 2 or 3 old trees may have to come down. This does NOT make me very happy!

5 months ago

Reply from Sunnova

Hello Susan, We appreciate you taking the time to reach out to us and letting us know about your experience. For any concerns regarding your system, please provide us your system ID via email at customerservice@sunnova.com.

Oct. 17th, 2024

star star star star star_border

John Genzler

Since it has only been working for less than a month, we are holding back 1 star. So far everything you have promised has come to fruitian.we are happy with the results. We do have some questions about hook up with the grid.

5 months ago

Reply from Sunnova

Thank you, John! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 15th, 2024

star star star_border star_border star_border

Royce Foltz

While the sales team and install teams were fantastic, the administrative personnel in the background were completely oblivious. My panels and service were installed over 45 days before they obtained all the needed documentation from my township and from Met-Ed. When trying to contact that department for updates or resolve, all they offered was “we’re waiting for approval to turn your service on”. This should all have been completed prior to the install or nearly at time of install.

5 months ago

Reply from Sunnova

Hello Royce, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We do apologize for any inconvenience you may have had in the process of going solar. We have sent you an email with more details on your account's status.

Oct. 10th, 2024

star star star star star

Andrew R

Good experience with Sunnova. So far things have been as advertised. They came out once proactively to replace a micro-inverter. Was pleased to see that they are in fact monitoring my solar production.

6 months ago

Reply from Sunnova

Hello Andrew. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 3rd, 2024

star star star star_border star_border

TC Wood

Unfortunately, the the website doesn't update the auto pay when information is submitted there. It seems like there are glitches and there's a lot of going back and forth with requiring the customer to provide the same information. It is also been difficult to get in contact with customer support not only for the customer but for the seller associated to the solar.

6 months ago

Reply from Sunnova

Hello TC Wood. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to helping you!

Oct. 2nd, 2024

star star star star star

Margo Fabiano

I just got my solar panels installed in August of 2024. Everything was so easy from start to finish. It's still a bit early for me to rate the performance of the panels themselves.

6 months ago

Reply from Sunnova

Greetings Margo. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 1st, 2024

star star star star star

Peter Haskins

It took many phone calls to get the fix required. Almost 3 months without battery service. Which cost me financially. But when tech was on site fix was completely done, very professionally handled

6 months ago

Reply from Sunnova

Thank you, Peter! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 24th, 2024

star star star star star_border

Claudia-Don Winkler

The installation, while a long process, went smoothly. The only disappointment was the bill I got from NVE after the system was installed. I did not know that I had to build up CREDITS in order to just have to pay the monthly NVE connection fee.

6 months ago Edited November 15, 2024

Reply from Sunnova

Hello Claudia, thank you for your five-star review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We appreciate the positive feedback.

Sep. 18th, 2024

star star star star star_border

Eric Figg

I was an adopted customer referred from Generac for service only. Slow communication getting a service time confirmed. Once we had an appointment they showed up on time. Had parts in the van, and they diagnosed and fixed the problem! They were very professional throughout the process. Highly recommended.

6 months ago

Reply from Sunnova

Thank you, Eric! We appreciate your review and the time you took to share your experience. We're glad to hear that your experience with us has been exceptional thus far.

Sep. 18th, 2024

star star star star star

Melecia Lopez

Sunnova has been very helpful Armando C. our Saleman has been helpful & always did the best for us. Solar is amazing & makes it easy for us to pay our payment to Sunnova & not to PG&E.

6 months ago

Reply from Sunnova

Hello Melecia, thank you for your five-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Sep. 18th, 2024

star star star star star_border

Tom Burleigh

I liked my experience. The only thing I did like was the change in the plans. They ended up installing two more panels then originally planned and they had to go by themselves on my garage roof which doesn’t not look as nice as the original plan for panels just on the house.

7 months ago

Reply from Sunnova

Hello Tom, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We hope our services exceed your expectations. Thank you for being part of the Sunnova Family!

Aug. 27th, 2024

star star star star star

Holly Moore

Good company! Offers us information on new trends that might benefit us, ways to keep our system running well, updates to our account and innovative ways the company is helping the environment.

7 months ago

Reply from Sunnova

Hi Holly, thank you for your message. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.

Aug. 26th, 2024

star star star star star

Aaron Goro

From the planning to installing the panels, the company has been on top of it the entire time. The process was easy, and their team followed up with me each step of the way.

7 months ago

Reply from Sunnova

Thank you, Aaron! We appreciate your review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 26th, 2024

star star star star star

Carlos Quintana

First Gabby S.. Great 👍 job. Took care of all my concerns. She great person to work with 🫡👍. System is working pretty good still studying it. I’m satisfied at the moment.

7 months ago

Reply from Sunnova

Thank you, Carlos! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

star star star star star

Julie Heuser

At this time we are very happy with the product. We have only had the solar panels for a couple months. We will see how it goes financially after having panels a full year to experience it during all the seasons.

7 months ago Edited November 15, 2024

Reply from Sunnova

Hello Julie. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 19th, 2024

star star star star star

Adam Scranton

It has been a pleasure working with Sunnova. Everyone we encountered had great communication skills. Never once had to reach out and say where we at? Very impressed. Highly recommend.

7 months ago

Reply from Sunnova

Greetings Adam. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 15th, 2024

star star star star star

zonia perez

Very efficient and reliable, best thing I have done. My home is all based on electricity and this has helped a lot with my electric bill. I do recommend this company.❤️❤️

7 months ago

Reply from Sunnova

Hello Zonia. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Aug. 15th, 2024

star star star star star_border

G Griff

Entire project from time of agreement to activation is way too long. Very little personal interaction on achieving updates. The Sunnova app is too general and lacks detail. Installation was seamless once approval and permits were granted.

7 months ago

Reply from Sunnova

Thank you, G! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to reach out to us with your account information so we may assist you with any concerns you may have.

Aug. 13th, 2024

star star star star star

Erickenth Rivera

Me gusta ya que el sistema me funciona hien desde el primer momento me hubiese gustado tener mas placas y una bateria mas pero en el momento que lo adquiri y el pago era lo que podia pagar pero definitivamente lo recomiendo

7 months ago

Reply from Sunnova

Thank you, Erickenth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

star star star star star

CC Sub

This whole procedure with Solar was very smooth. I would definitely recommend them to anybody. I’m glad that I made the choice you !! Thank you for the amazing customer service

7 months ago

Reply from Sunnova

Hello CC Sub, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Aug. 9th, 2024

star star star star star

Blankie

Have electricity always and lately where I live there has been many outages concerning electricity like last night no electricity for 4 hours but thanks to them I had without any interruption

8 months ago Edited August 2, 2024

Reply from Sunnova

Thank you, Blankie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 2nd, 2024

star star star star_border star_border

Shirlene

I haven’t seen much change yet but I will say it was very deceiving when the sales representative told me I would get checks on the mail from ppl. I’m not even sure why I believed that but that is not true at all and they should stop saying that as a point sale. Also. I’m not sure why but I still pay a lot to ppl even though my system produces more than it utilizes. About 6$ a day. I haven’t seen much change so far. I wish I would say better things.

8 months ago

Reply from Sunnova

Hello Shirlene, thank you for taking the time to share your experience. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. Thank you for giving us the opportunity to serve you better.

Jul. 31st, 2024

star star star star star

kathy E Yost

The sales rep was thorough and answered all questions. Timeline was what we expected. Installation was quick. Crew was very courteous. We are pleased with all aspects of this project.

8 months ago

Reply from Sunnova

Thank you, kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

star star star star star

Bernie kugler

Solar panel system was installed timely, with care for the roof and cleanup was immaculate. Then one problem we had was fixed in reasonable time frame and all has worked perfectly ever since.

8 months ago

Reply from Sunnova

Thank you, Bernie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

star star star star star

Amit Venugopal

Quoted competitively. No gimmicks. Answered all questions. Executed installation quickly and on time. Aligned inspections quickly after and had us live. Very happy with their work.

8 months ago

Reply from Sunnova

Thank you, Amit! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

star star star star star

Charles Morgan

I Liked the regular communication during the installation process keeping me appraised of the status of each phase. I also liked the professionalism of the crew and how careful they were with keeping the job site neat.

8 months ago

Reply from Sunnova

Thank you, Charles! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

star star star star star_border

Kelly Acker

The entire process was effortless and the team made it easy to accomplish tasks. However, the directions given via email for Florida power and light were inaccurate. Also, I suggest explaining how to go about paying the solar bill after everything is connected and turned on so that the process is more seemless.

8 months ago

Reply from Sunnova

Hello Kelly, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

Jul. 31st, 2024

star star star star star

Karen Nobles

I loved the way the whole set up was. They did a nice job installing all equipment and presentation was great. I have already referred your company to a few friends thank you.

8 months ago

Reply from Sunnova

Thank you, Karen Nobles! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 24th, 2024

star star star star star_border

debbie reid

I just completed the process of going solar. It was easy. They did most of the work. I rated them 4 only because I'm unable to access my account online due to a glitch which is being worked on. The process was easy and I kept updated with each step.

8 months ago

Reply from Sunnova

Hello Debbie. Thank you for your feedback regarding your journey with us. We apologize for the inconvenience caused with our portal. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 22nd, 2024

star star star star star

Michael Schiavo

Great service! Very knowledgeable agents! Provided courteous and continuous service! Explained each step in detail! Great online service! Provided updates all through the process!

8 months ago

Reply from Sunnova

Hi Michael, thank you for your message. We strive to make the switch to solar a smooth journey, and we're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for being part of the Sunnova Family!

Jul. 16th, 2024

Sunnova Reviews