Sunnova: Read 6,315 User Reviews From Real Homeowners

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Theresa Walker San Francisco, CA

I received excellent sales representation from the first contacts (Jarom Morely and Jose of VISION). They remained in contact with me through the full installation of the solar. Each stage of the installation was a pleasure meeting each person. They were polite and informative. The electrician, inspector, and each technician that addressed my installation was fantastic! Thank you as well.

9 years ago

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Damaris Chavez

I was offered multiple checks as a promo of the amounts of over 500, a year plus later I haven’t received any check as a promo and the person that I did everything with named Kamil never responds to my messages I even informed my name was misspelled and he could care less, never responded. I was also told this was through Entergy and I am starting to think this was a lie because if I chose to cancel I am being charged a ridiculous amount of money. Company is non responsive and I believe it was sold to another company and I was never informed

4 months ago

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Verified Customer

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Thomas McDermott Blandon, PA

The matte black panel look great and not "in your face". Dustin G at Trinity was knowledgeable and explained everything well.

4 years ago

Reply from Sunnova

Thank you, Thomas! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 26th, 2022

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Verified Customer

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Gloria Grraves Hartford, CT

It's been a good experience. I had a few issues and the Sunnova representatives worked with me until they were resolved.

4 years ago

Reply from Sunnova

Thank you for the kind words, Gloria. Welcome to the Sunnova family! ^JD

Jan. 12th, 2022

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Verified Customer

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Vicente Alvarado Bakersfield, CA

I have been sent emails in error about system termination due to failure of not paying when I am on their auto payment from the beginning as well as see payments being withdrawn from my bank. Also if I you ask for paperwork even if you pay for it they give you the run around and tell you they have not recieved payment even though you have verified that you have.

4 years ago

Reply from Sunnova

Hello Vicente, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Nov. 16th, 2021

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Verified Customer

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Floyd Smith Stratford, CT

70.85 a month for our panels. The best savings we ever had on our electric UI bill yes that's all we have paid a month since Nov 2016

4 years ago

Reply from Sunnova

Thank you for the kind words, Floyd. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Ryan Donnelly North Branford, CT

No issues everything in the process went smoothly and it has made my bills less while also helping the environment. Win win situation

4 years ago

Reply from Sunnova

Hi Ryan! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DG*

Aug. 9th, 2021

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Verified Customer

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Tammy Bejide Mascotte, FL

So far the price is reasonable and it's really helping with the light bill as long as the price doesn't go up I think of 5 Stars good

4 years ago

Reply from Sunnova

Thank you for the kind words, Tammy. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

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SARA LUTY Bayonne, NJ

Sunnova was extremely helpful whenever I called and system works great, saves us money and of course is good for the environment!

4 years ago

Reply from Sunnova

Sara, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Rafael agosto matos

In Puerto rico the lights are always going out and I decided to with sonovana and now I don't have to worry about the light going out.

4 years ago

Reply from Sunnova

Thank you for sharing your story Rafael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^VB

Jun. 29th, 2021

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Verified Customer

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Stacy DeMoss Cottonwood, CA

I owed at the end of the true up year so my solar didn't cover my needs. My solar has been disconnected at one point also and I had to pay PG&E this was not my fault and I feel should have been covered by Sunnova.

4 years ago

Reply from Sunnova

Hello Stacy, thank you for reaching out. We are very sorry for the experience you've encountered, and we appreciate your patience. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^VB

Jun. 29th, 2021

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Verified Customer

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Caroolyn Podurgiel Preston, CT

We had a problem with the solar not working. they came out and fixed it. We are still waiting for a rebate since the panels didn't produce the electricity promised.

4 years ago

Reply from Sunnova

Thank you for bringing this to our attention, Carolyn. We are sorry to hear about your experience. We will have one of our agents reach out to address your concerns. Thank you. ^JD

Jun. 22nd, 2021

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Verified Customer

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Mark Tonges Naugatuck, CT

We worked with James. He was excellent in all points. We have saved so much money. I do not understand why folks do not use solar power.!!!!

4 years ago

Reply from Sunnova

Mark, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Brian Giannascoli Vineland, NJ

The process from first meeting with representatives to today was easy and pleasant. Everyone left with was very professional.

4 years ago

Reply from Sunnova

Brian, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

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Verified Customer

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Lorena P Gonzales Roseville, CA

They we great on putting on my solar panels took a 2 days , clean up everything , my bill is lower , had them for 2 years now

4 years ago Edited January 10, 2024

Reply from Sunnova

Thank you for the note, Lorena. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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Ralph Parasole Dracut, MA

Easy access to see my solar production every day .Also, whenever I called to ask a question I always received the correct answer .

4 years ago

Reply from Sunnova

Hello Ralph, We appreciate the positive feedback. Welcome to the Sunnova Family! ^VB

May. 24th, 2021

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Verified Customer

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Robert Jones

Billing does not allow me to know how much energy I use each month, the billing cycle between PPL and Sunnova is not clear and the increase in my cost to Sunnova is not explained or justified.

4 years ago

Reply from Sunnova

Hello Mr. Jones, thank you for bringing this to our attention. Can you please send us a private message at resolutions@sunnova.com with your system ID and phone number where we can reach you? We’ll look into this right away. Thank you. ^JD

May. 17th, 2021

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Verified Customer

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Brian Jehning Kensington, CT

No issues thus far. Everything has been rolled out, from consultation, to installation, to billing, just as advertised to me.

5 years ago

Reply from Sunnova

Thank you for the note, Brian. Welcome to the Sunnova Family! ^JD

Mar. 25th, 2021

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Verified Customer

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Luis Abreu Orlando, FL

They prove to me to be the best all they promised was delivered to me I’m grateful for everything I received from this company

5 years ago

Reply from Sunnova

Good morning Luis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Victor Highland Falls, NY

Excellent job. Very professional. Salesman was there every step of the way. Answered all questions within minutes of my texts.

5 years ago

Reply from Sunnova

Good morning Victor, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Kim

They were on key on what the next step was n what they were going to do. Everyone was nice n they all worked hard to get stuff done in time.

6 years ago

Reply from Sunnova

Good morning Kim, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

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Verified Customer

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Roberto

Great Representative, Good experience, did have an issue with a broken siding while installation. Was told someone will come and repair but have not had that contact yet.

6 years ago

Reply from Sunnova

Hello Roberto, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Birdine Wildenauer

They were great with my husband and I, from day one . We were very impressed by the way they took care of the solar and everything else.

6 years ago

Reply from Sunnova

Hello Birdine, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Jorge & Margee L

We are happy with the product; however, there were issues with their customer service. They arrived at our house multiple times for service calls without notice. This was inconvenient to both us and the Sunnova technician, who was only doing what he was told. In spite of our complaints it happened at least 3 times.

6 years ago

Reply from Sunnova

Hello Jorge & Margee L, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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Nathan Eliason

The installation went smoothly, and when we had a problem with the inverter, the team was helpful to get the issue resolved.

6 years ago

Reply from Sunnova

Hello Nathan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Charlene Katz Bowie, MD

Very friendly and professional business. Someone from the company always kept in touch the entire time until completing the job.

6 years ago

Reply from Sunnova

Good Morning Charlene, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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jim chiros

They're great! Good knowledgable people who can explain everything - even to an idiot like me. East to work with. A altogether pleasant experience.

6 years ago

Reply from Sunnova

Good Morning Jim, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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stephen hough

the dollars spent gives you the best product. the system provides total reliabiity for the system to work when others will fail.

6 years ago

Reply from Sunnova

Good Morning Stephen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Julie Peters Surprise, AZ

I'm not able to monitor my system unless I go onto their website. Help provided was to leave two voicemails. When I return the call I received voicemail. No other attempts were made. I tried to download their app to my phone,the app does not recognize me. I am left to figure items out. At this moment not thrilled.

6 years ago

Reply from Sunnova

Good Morning Julie, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will reach out to you within 1-2 business hours to assist with your customer portal login. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Marietta Garcia Absecon, NJ

I'm spending more money now on electric bill than before. Customer service is excellent but now my bill from a Atlantic City electric was $28.00 and $89.00 from you. My electric bill same time last year was only $96.00.

6 years ago

Reply from Sunnova

Good morning Marietta, Thank you for bringing this to our attention we are here to help. One of our Issue Resolutions Specialists will reach out to you soon. ^MP

Dec. 3rd, 2019

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Verified Customer

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Linda Bruzzone

Our system appears to be working well. It took several months to go through the process. Still waiting our first bill. Nicely installed.

6 years ago

Reply from Sunnova

Good Morning Linda, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Mary Hill

So far so good. No problems. My salesman has always been there when I have questions. I have only been on a month now and no problems as of yet.

6 years ago

Reply from Sunnova

Hello Mary, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Nov. 15th, 2019

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Verified Customer

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Kirk Saxton

My solar has been out of service. I have a inverter that needs to be installed. I can't afford the $275 too have your company install it right now. I'm saving up for you too install it.

6 years ago

Reply from Sunnova

Hello Kirk, thank you for your feedback. One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^MO

Nov. 5th, 2019

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Verified Customer

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Zoraida Ayala

because so far I have had good money savings and excellent service, if I have any questions, they answer it clearly and quickly

6 years ago

Reply from Sunnova

Good Morning Zoraida, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Verified Customer

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Debra deRose

Was told by salesman my bill would be $59.27 from sunnova & that would cover electro usage. At times I might get a bill fro pse&how but it would be only $20 or so . Got a bill today for $136. From pse& g which now makes my electric bill 2x what it was. Tried calling sunnova & was cut off twice after holding for 20 minutes each time! So far this seems like a ripoff

6 years ago

Reply from Sunnova

Good Morning Debra, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? . We will look into this right away. ^MO

Oct. 8th, 2019

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JoyceBragdon Studio

Everything is in house. One phone call handles all. The installers were impeccable and Liam, my main contact was on top of everything. It all went smoothly and timely. I let all my friends know I used Trinity!!!

11 months ago

Reply from Sunnova

Hello Joyce. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Apr. 24th, 2025

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Cherish

They last long and customer service are always responsive

1 month ago

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Greg Makarchuk

Sam W was excellent. He was the person who explained solar to me. He was patient and did not pressure me. That I was impressed with. He was friendly, polite and knowledgeable and explained everything thoroughly. He is an asset to your company.

1 year ago

Reply from Sunnova

We appreciate your feedback, Greg. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Apr. 2nd, 2025

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Denise Stefanowicz

We were very satisfied with all aspects of the project from start to finish. It was exciting to watch the installation of our solar system and are enjoying being able to monitor its performance. From the planning to the construction, everyone was a pleasure to work with.

1 year ago

Reply from Sunnova

Hello Denise. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 27th, 2025

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Dave Pucklavage

Install was quick. So far things are working well. Concerns: We are still finding wire, metal, brackets and even a tool today, weeks after Install. We have dogs and small kids. We keep looking for more things that are in the yard or keep falling from the roof. Clean up post Install was a clear 1 star. Also, wish we would have been advised of ice slides. We would have asked for ice/snow blocks when the crew was installing the panels. Now, we need to have someone come back. Ice slides are falling on our walkway. Feel free to call me to discuss more.

1 year ago

Reply from Sunnova

Thank you for your feedback, Dave. We are committed to delivering exceptional customer service, and your input is invaluable in helping us achieve customer satisfaction. We apologize for any inconvenience this may have caused. Please contact us at your earliest convenience at 866-786-6682.

Mar. 10th, 2025

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Tash j

Great quality of work as well as customer service they were able to get in and explain everything that they found as well as give what they would be following up on. They also gave me some few pointers on things that I found so that I can call the correct people to fix an issues.

1 year ago

Reply from Sunnova

Thank you, Tash! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 27th, 2025

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Alison Pringlr

Overall, I thought the service was excellent. Your company did a great job from start to finish. At first I wondered why it was taking so long but I had explanations that made sense from a couple of the workers. Thank you!!!

1 year ago

Reply from Sunnova

Hello Alison. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Feb. 25th, 2025

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eddie garza

Great service . Since contacted me and let me know my solar inverter was faulty they had a new inverter shipped to my door with ima few days., my appointment for replacement install was in a week and they were able to a accommodate my appointment change request. All Great customer service..

1 year ago

Reply from Sunnova

Greetings Eddie. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Feb. 25th, 2025

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JW

Everything started off well. After completing all the necessary paperwork, I had a few follow-up questions for the salesman. However, I did not receive a response for five days, and it was only after I expressed the possibility of canceling the agreement that he finally replied via email. I preferred to have his answers in writing for clarity. Additionally, the electrical crew left my outdoor fire pit area in disarray. While I understand that furniture needed to be moved, it should have been returned to its original position. I also inquired about adding more panels. While I recognize that this process involves paperwork and approvals, I did not receive a response regarding my request. Overall, while I am satisfied with the outcome, the initial lack of communication raises concerns about potential issues in the future.

1 year ago

Reply from Sunnova

Thank you, JW. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We are sorry to hear you have not had the best experience so far; we would like to assist you with your concerns please reach out to us at 866-786-6682 with your account information for further assistance.

Feb. 20th, 2025

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Ruby Allison Bryant

The Sunoco technician showed up within the window I was given and completed my repair in a timely fashion. He even fixed our connection to the WiFi that was no longer working so that we could continue to use the PWR View app on our devices. Thanks so much, Benito!!! You were awesome!

1 year ago

Reply from Sunnova

Thank you, Ruby! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Feb. 5th, 2025

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nanleeran@comcast.net

Well it was just turned on a couple days ago. All the people that were here for installation and there after worked and answered all our questions. We did think we would have it on a little sooner but it is up and running now. We hope it will be a great benefit for us down the road. The only thing I don't like is the billing through email. Call me old fashion but I like getting the paper bill in the mail.

1 year ago

Reply from Sunnova

Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Feb. 4th, 2025

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Elizabeth Edgar

The rep was great, the installation was trouble free and the people working for Sunnova were very attentive to my needs. I recommend them Highly over all the other solar companies, and I have seen them all. Great Job Sunnova.

1 year ago

Reply from Sunnova

Hello Elizabeth. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Jan. 21st, 2025

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Gerard Johnson

The power wall is kind of fun now it's fully working. Now all I need is sunny days. Thank you for being patient for the company to install your equipment correctly. Got my final inspection in the month of December. It's been an ordeal but everything is good now

1 year ago

Reply from Sunnova

Hello Gerard. Thank you for your review. We value our customers and appreciate the time you took to share your experience. We hope our services exceed your expectations.

Jan. 2nd, 2025

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Jennifer Wagner

Looks great. Still waiting for Electric company to come and approve the switch of us over to use of solar panels. They stated 4-6 weeks, it's been 3 weeks. Some confusion toward the end of the process. I guess that is to be expected when you have to make yourself and your home available to multiple companies.

1 year ago

Reply from Sunnova

Hello Jennifer. Thank you for your 5-star rating. We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 5th, 2024

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Ron Tarr

The tech arrived on time and went straight to work. He was professional and courteous as well as informative on the installation and some of his experiences with the inverter by Solar Edge. I was very satisfying operation. The way all such operations should be. Thanks

1 year ago

Reply from Sunnova

We appreciate your feedback, Ronald! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Nov. 27th, 2024

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