Sunnova Reviews
9.5
Overall Score
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Drew Stevenson
Ana M. was great working with me every step of the way via text message. Handling and informing me as to where we were along the switch to solar. She's just great makes me talk this company up so much if everyone is as through as Ana is
10 months ago
Reply from Sunnova
Hello Drew. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!
Aug. 30th, 2024
Review Source
Lamar Hopkins
The product is great and all of the technicians that came were very smart and capable. I was disappointed at the length of time between the communications and before the units were functional. It doesn't matter. It's working now and we're very happy.
10 months ago
Reply from Sunnova
Thank you, Lamar! We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!
Aug. 29th, 2024
Review Source
Frank Begeron Bonvillain
GOOD
-- Excellent salesmanship. Mr. Lacey could sell Ice Cream to Eskimos.
-- Fast, professional installation of solar panels.
-- Worthwhile product, with (I hope) long term monetary savings.
WEAK
-- Service personnel arriving unnanounced.
-- Service personnel arriving without equipment to perform stated service.
-- Service personnel not arriving as scheduled/promised.
-- Service personnel arriving/leaving without explaining what service was performed.
-- Service personnel NOT arriving as/when scheduled.
-- Multiple phone calls to service provider not responded to (never responded to).
-- Informed service personnel did NOT need access to residence; they DID need access.
--
10 months ago
Reply from Sunnova
Greetings Frank. We genuinely appreciate your feedback, as it helps us identify areas for improvement. We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!
Aug. 28th, 2024
Review Source
Michelle S
The process took a very long time. A lot of back and forth. I'm glad I'm a Project Manager as I had to manage and coordinate between Sunnova and V3 and the 3rd party electrical contractor to get this project finished up. 3rd party electrical contractor almost caught house on fire with poor electrical wiring which was against code. The staff that did show up at the house never knew what they were working on and relyed on me to tell them and coordinate with your other team member to determine how to get them to accomplish the tasks. I'm glad I'm an engineer and my boyfriend is and electrician. Lots of mis wiring and also had the battery backup mis-wired for I don't know how many years as it was feeding off the grid and not the solar system which is probably another reason our true up bill had been so high every year. The electrician and V3 staff told us this as well. I will be moving in the coming months and I just hope that this potion of the sale of the house with the leased solar goes more smoothly than the install did.
10 months ago
Reply from Sunnova
Hello Michelle. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We sincerely apologize for the experience you've had. Thank you for giving us the opportunity to serve you better.
Aug. 15th, 2024
Review Source
David L Bologna
11 months ago Edited August 1, 2024
Reply from Sunnova
Thank you for sharing your positive feedback, David L Bologna! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*
May. 25th, 2023
Review Source
Thomas Muise
I had have nothing but an excellent experience with my solar installation. From the salesman, to the account team, to the installers, and the follow up team, everyone has been super nice, professional and a pleasure to work with.
11 months ago
Reply from Sunnova
Hello Thomas. Thank you for your 5-star rating! Our goal is to provide world-class customer service, and ensure the switch to solar a smooth journey. We're pleased our efforts are reflected in your experience. We are grateful for the positive feedback.
Jul. 31st, 2024
Review Source
Laura Jackson
From start to finish, this was a great company to work with. I was a bit hesitant going solar, because I didn't know much about how the whole operation worked. They were always willing to explain my questions and taught me a lot to make me confident.
11 months ago
Reply from Sunnova
Hello Laura, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Welcome aboard!
Jul. 12th, 2024
Review Source
Jamie Cookson
We have partnered with Sunnova twice now because when we moved to a different house that did not have solar we knew what we were missing and it was a no brainer to seek them out again for solar panels. Absolutely no regrets, and would 100% do it again at both locations if I had to.
11 months ago
Reply from Sunnova
Hello Jaime. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.
Jul. 11th, 2024
Review Source
Steve Byczko
Everything was completed as advertised, there were no surprises.
1 month ago
Reply from Sunnova
Hello Steve. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
May. 16th, 2025
Review Source
T. Geering
Everyone I dealt with, both for getting a new roof and the solar panels, was pleasant and efficient. I am so grateful to Leo B for making all the arrangements for everything from financing to permitting to installation to inspection. I couldn’t have done it myself but I surely needed a replacement for my nearly 30-year-old roof. My sincere thanks to everyone who participated in the process. I will certainly refer others to your company.
1 year ago
Reply from Sunnova
Hello T.Geering, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!
Jul. 1st, 2024
Review Source
Michael Marchese Jr
I was impressed with both sales representative’s Juan and Deymar! Now it seems that they haven’t been able to help me put the APP on my phone and complete all the items I was promised for signing up for your service. The install team was very efficient, FPL took a while to make the final connection to the power grid. I sent a message to Juan and am awaiting a response and his arrival to my home.
1 year ago
Reply from Sunnova
Thank you, Michael! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Jun. 24th, 2024
Review Source
Faith Walter
I’m new with Sunnova but so far I’m satisfied with my solar and the customer service makes it easier to like my decision. Thank you for making it easier to understand what’s happening with the solar …..thank you to my sales rep Jonathan m. for explaining things in an easy understandable way …,,so we’ll see where this all takes me …so far so good.
1 year ago
Reply from Sunnova
Hello Faith! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 12th, 2024
Review Source
Mike Hommel
When our original solar installer failed us, not communicating for months at a time, we contacted Generac to get us a replacement. They sent out Sunnova within 2 days, to meet our very tight schedule, and Sunnova was able to fully diagnose our system that day and replace multiple parts. This after over a year of lies and lack of communication from our previous company was an incredibly impressive showing of competence and dedication.
1 year ago
Reply from Sunnova
Greetings Mike! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Jun. 14th, 2024
Review Source
R Ramsey
I have two teenagers in the house and I also charge my Tesla and without solar I was feeling the weight of my monthly utilities. I love saving on my monthly energy costs with solar now! Plus I am producing excess power for others and getting a credit on my monthly electric bill! I’m so happy I made the switch to solar and have such a reputable company to use!
1 year ago
Reply from Sunnova
Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.
Jun. 6th, 2024
Dee Caldwell
We wanted a solar company that was not going to disappear in a few years, but was also not so large that they lost site of the customer. Glad we found Sunnova. Every person we have been spoken with from Sales to Installers have been extremely pleasant and helpful. They went out of their way to be sure the needs of an elderly family member were always met. Every question we have had has been respectfully answered. I would most definitely recommend going solar and using Sunnova.
1 year ago
Reply from Sunnova
Greetings Dee. Thank you for your 5-star rating! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 21st, 2024
Ray Johnson
The solar panels installed on my roof for me are great. However, it is important that the electricity company does have a solar buy back plan and it would be good if Sunnova would review and then advise their customers that there is a cheaper option.
The first electricity company that I was with had a solar buy back plan and then they stopped it after about a year. I then transferred to Chariot Energy to their 3 year solar plan and now i am a happy camper.
1 year ago
Reply from Sunnova
Hello Ray! Thank you for your 5-star rating! Feel free to contact our customer service regarding your inquiry at (866)786-6682 or at customerservice@sunnova.com. We look forward to helping you!
Jun. 7th, 2024
Review Source
Susan Jones
The efficiency of every member of my team was exceptional. My salesman, Miguel F, spent 5 hours explaining everything. No question was left unanswered . I was notified about when
each group would come and they were on time, professional and careful. They were also great about leaving the site neat. The final inspection by the 2 electricians from the company found a wire from my box to the water meter that needed grounding. The town inspector told me that he’s had good experiences with SUNNOVA. Thank you.
1 year ago
Reply from Sunnova
Greetings Susan. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome aboard!
May. 22nd, 2024
Review Source
James Mason
I was kept informed throughout the entire installation and approval processes. A representative from Sunnova would send me a text message when there was an action that needed my attention. There was nothing, absolutely nothing, lacking on the part of Sunnova. This was the best experience I have had in dealing with a vendor. Thank you so much for all the support and patience you provided to me.
1 year ago
Reply from Sunnova
Hello James, we are happy to hear our services have been nothing but satisfactory. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.
May. 7th, 2024
Review Source
Tony T
Panels installed by Trinity Solar are working great.... The whole process from signing contract to installation to setting up account went fast. The reason for only 4 **** Stars was the very poor, almost useless Sunnova App which only shows 3 things... KWH for Last 7 Days, Last 30 Days and All Time. Does not show daily amounts or other info on performance of system. (I had cell/PC App on my previous solar system when I lived in CT which gave all that info!!!) I would rate the Sunnova App a grade of "F". I was able to get the great app from inverter manufacturer Solar Edge... I would give Solar Edge app a grade of A+ -- Sunnuva MUST make available an app that allows users to see performance of system (which will enable users to show friends their results which will lead to referrals.
1 year ago
Reply from Sunnova
Hi Tony T! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Apr. 18th, 2024
Yvonne Whisenant
1 year ago Edited November 27, 2024
Reply from Sunnova
Thank you, Yvonne! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family
Sep. 15th, 2023
Review Source
Solar
Have been please with Sunna thus far installing a roof before the solar panels are placed on the roof has been a smooth process and the works have all be professional, kind, polite and informative when questions have been asked - extremely friendly and profession company so far - have not had the worked completed but look forward to getting the 1sr step the roof done on April 16th. Thank you.
1 year ago
Reply from Sunnova
Thank you, Solar! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Mar. 26th, 2024
Review Source
lynnditlow
I liked the material of the product , panels and explanation of their function during installation. amazing crew who completed the job in one day--amazing working together making everything fit perfectly. Kind, clean courteous and Professional.
As they said We are part of the Sunnova Family!
My neighbors watched all that was going on and I believe seeing the project completed gave them something to think about for their future home projects.
1 year ago
Reply from Sunnova
Thanks for reaching out to us, Lynn. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!
Mar. 30th, 2024
Victoria Bampoh
It is double joy for me when the sun shines because apart from the weather allowing me do all the outdoor stuff, I get to produce and sell excess energy from my panels. Initially I did not believe this was possible until I saw thee additions in my account.
Thank you for making it easy for me to understand my energy usage and other products I could consider in the future to make my life comfortable and easier.
1 year ago
Reply from Sunnova
Hello Victoria! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.
Mar. 22nd, 2024
George Galloway Albuquerque, NM
I have had no issues with the company. I knew during contracting that my bill would go up by about $5.00 every 6 months or so, which I was told is less than projected increases from my electric company, but I do wish that it was less than a dollar every 6 months or a year. Wishing thinking, but I just wanted to say that. You are doing very well because that is my only concern. Thank you for such good service! My family and I appreciate it!
1 year ago
Reply from Sunnova
Hello George Galloway, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!
Mar. 9th, 2024
Review Source
Mike Pimper
I gave Sunnova a 5 rating and in doing so, the benifit of the doubt. This adventure has taken 3 months longer than predicted. I believe Sunnova was powerless as living in a rural area was tha main cause of delay and the other, Arizona Public Sevice, my energy provider. Sunnova's communication throughout the process was outstanding as was the installer, Titan. If considering solar, i recommend Sunnova! Thx
1 year ago
Reply from Sunnova
Hello Mike Pimper, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!
Feb. 26th, 2024
Review Source
Chuck Bruce Liberty Hill, TX
Very clean installation of my FranklinWH Battery System (2) 13.6KW Batteries to accommodate my 10.08KWP Solar System the was previously installed by an out of business company. Everyone from the sales rep to the lead tech and his crew were very knowledgeable about the product they sold and installed. Very thorough follow through from the whole team up to the commissioning of the product. Very satisfied!
1 year ago
Reply from Sunnova
Hi Chuck Bruce, thanks for reaching out to us. We've seen your posts and want to help. To do so effectively, please DM us your system ID or case number. We'll then provide personalized assistance to resolve your concerns. Thanks for your cooperation.
Jan. 8th, 2024
Review Source
D.J. Mycka McKees Rocks, PA
The product is a bit more expensive than we were anticipating, but through loans and rebates, make the decision an affordable monthly decision. Our sales rep, Kelly, was so amazing through the entire process. She helped walk us through if it was the right decision for us or not. We never felt pressured and felt very informed to make the decision to go with the panels on the roof. :)
1 year ago
Reply from Sunnova
We value your view, D.J. Mycka. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enabling us to offer energy-saving solutions to more homes. We are truly appreciative of your support!
Jan. 2nd, 2024
Review Source
Bill Johnson Delano, CA
I had an outstanding experience with Sunnova Energy. Their customer service swiftly addressed all my concerns, ensuring a hassle-free journey. The solar and battery installation was prompt, sparing me the complexities of dealing with SCE. The user-friendly website and apps further enhanced my overall satisfaction. Sunnova truly excels in reliability, efficiency, and customer service – earning my full 5-star rating.
1 year ago
Reply from Sunnova
Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.
Dec. 26th, 2023
Review Source
Lee Thibeault Worcester, MA
Best decision of my life when buying my home. I have all electric and having these solar panels get me to the point of not having to pay National Grid ANYTHING for the last 2+ years. I actually have a credit so during the colder months and the panels my not accumulate as much. That credit helps that I continue to have a $0 bill with my electric provider
1 year ago
Reply from Sunnova
Hello Lee Thibeault, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!
Dec. 26th, 2023
Linda Sterling Albuquerque, NM
We are very impressed with the service we received all through the process of installing our solar system. Our email and phone calls were responded to promptly and our questions answered so we could understand. The system was up and running within the timeline we were given at our first meeting with Wolfgang W, our sales rep. Wolfgang was a pleasure to work with. We felt informed and comfortable through the entire process. We will continue to recommend Sunova/Our World Energy to people we know.
1 year ago
Reply from Sunnova
Thank you for reaching out to us, Linda Sterling. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!
Dec. 21st, 2023
Bonnie Esposito The Bronx, NY
The people at Trinity Solar, from the office personnel to the sales representative to the installers were knowledgeable, professional, courteous, and caring. The new roof and panels were installed quickly and beautifully. I have had amazing savings on my energy costs ever since. We made a great choice in selecting Trinity Solar. Thank you Sunnova.
1 year ago
Reply from Sunnova
Hello Bonnie Esposito welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!
Dec. 15th, 2023
Iulia Nandrea
Sunnova has been fabulous so far but I need to shout out Dave F, who was my rep from beginning to end. He is FANTASTIC and went above and beyond -- especially during stressful times of inevitable delays with permits, etc. which no one can really control. Can't wait enough wonderful things about him -- he's a great human and Sunnova is lucky to have him!
1 year ago
Reply from Sunnova
We appreciate your review, Lulia Nandrea. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. We appreciate your support!
Dec. 12th, 2023
Patty Lucero
I don’t have any dislikes …
The likes that I have are the installer worked as a team,
They were very positive in everything they did.
Mae was in contact with us on every step of the way, informed us !
The best of all was Kadin!!!!
We have never worked with such a professional person and also personal, considerate, caring ..
I go on but I think 🤔 you get the point..
Everyone was amazing 🤩
1 year ago
Reply from Sunnova
Hi Patty Lucero, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.
Dec. 8th, 2023
Review Source
Dianne Kistler Port Saint Lucie, FL
We ate very happy with Equity Solar and their technicians.
The system was quickly installed by professional technicians. They were protective of our new roof when they installed the system.
We have only had our system operational for about 1 week, but we have had wonderful technical support with all our questions. The app is easy to use and it has been great to see how well the solar system is producing.
1 year ago
Reply from Sunnova
Diann Kistler, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!
Dec. 7th, 2023
Review Source
Jeff Golden Clovis, CA
The process of getting solar up and running after purchasing our home was fairly seamless. After the electric provider approved the solar, it was switched on automatically...pretty neat. I can check my electric provider and they show the power that has been generated by the panels compared to consumption from the grid.
The app works pretty well, but it does seem like the current production is behind a while (not sure if it's 30 mins, an hour or more). I don't yet have a full week's worth of data, so it might be due to that.
1 year ago
Reply from Sunnova
Thanks for reaching out to us, Jeff Golden. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!
Nov. 20th, 2023
Jim Kemp Loveland, OH
I was highly impressed with the professionalism and knowledge that both of your technicians exhibited.
I come from a large international corporation, SIEMENS , that also embodies a great customer interface and expectations of total, I mean total, customer satisfaction.
Very well done Sunnova.
Kudos for everyone associated with customer interface.
1 year ago
Reply from Sunnova
Hello Jim Kemp welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!
Nov. 9th, 2023
Review Source
I. Smile Alot Philadelphia, PA
Knowledgeable sales rep and a well oiled team all the way around. Communication was regular and respectful of my time. Installation went smooth as glass and that includes a snafu where they discovered my breaker box had been incorrectly installed. Their electrician was so knowledgeable and professional he just notified me of the problem, showed me the problem and switched to plan B without so much as a hiccup. Even after the installation I was kept in the loop regarding inspection and the actual turn on of my system. Thank you Sunnova!
1 year ago
Reply from Sunnova
I. Smile Alot, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses
Oct. 27th, 2023
Review Source
Paul Holland Jr Wallingford, CT
They did an absolutely fantastic job. Installing solar on our house and carriage house. It was a difficult installation which required 3 1/2 days due to the fact that there were panels in two places on our house and two places on our carriage house; for a total of four banks of panels. Using Pre-existing conduit pipes that we had in our home., they were able to hide all wires with absolutely no wires on the exterior of the house. Sunnova was fantastic.
1 year ago
Reply from Sunnova
Thank you, Paul! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 6th, 2023
Kathy Grier
Our sales person, Joe B, was great. I don't know if I would've been convinced to go solar if it wasn't for him. He was so friendly, personable, and you knew you could trust what he was saying with no BS. He was also so knowledgeable; explaining each step in detail and why going solar is so important.
Thank you all for helping us go solar. We appreciate everyone's efforts and will definitely recommend it to our friends and neighbors.
Sincerely,
Kathy Grier
1 year ago
Reply from Sunnova
Thank you, Kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 27th, 2023
Cyndi Duka
being first time solar, had many questions, the rep sat, explained and helped me make the decision. The decision was the best decision I ever made. The cost never changes, being senior citizen on fixed income you never have to worry what the bill will be. When issue (although with a bit of nudging) they came out and fixed it. Not realizing what nature could do to the panels (hit by lightning) but, once here resolved.
1 year ago
Reply from Sunnova
Thank you, Cyndi! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 26th, 2023
Lucille Rockett Fall River, MA
When I was first interested in solar panels years ago, Trinity Solar was working in the neighborhood and they were connected with Sunnova and that’s how I was introduced to Sunnova. I thought they were going to put them on my house but I have a four stone garage and that seem to be the better place for it and I was thrilled that that’s where it, Sunova wanted to put them. I have never had any problem with their work that they couldn’t handle almost immediately and I’ve had lots of free electric bills over the years.
1 year ago
Reply from Sunnova
Thank you for sharing your positive feedback, Lucille! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!
Sep. 14th, 2023
Review Source
Merle Sharar
Well where to start, the guys who did the install were very very respectful with my property and did a very good job on install and clean up did not leave any mess behind at all, and the next thing is the salesman "TYLER M" is hands down the best salesman i ever dealt with i wish he could be the salesman for everything i want to buy he is the best i could go on and on about him but i will stop and if anyone ever wants solar i WILL recommend him for sure
1 year ago Edited February 27, 2024
Reply from Sunnova
Thank you, Merle! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Sep. 14th, 2023
Review Source
Daniel Osuna Lone Oak, TX
I have purchased solar panels and a battery back-up system from Sunnova. The process has been extremely smooth and I appreciate the constant inspections and follow up site visits. We had an issue with one of the batteries and and they figured out the problem before I knew it was a problem. The battery was replaced quickly. I would definitely recommend Sunnova!
1 year ago
Reply from Sunnova
Hello Daniel, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.
Sep. 14th, 2023
Review Source
Duane Orloske
Our experience with Sunova was wonderful and seamless. Other than signing the contract we did not have to do anything, including arranging of the financing at rates that made it fell like a gift rather than an expense.. The crew that installed the system were extremely professional and quick. The installation was neat and attractive. We are very pleased with the reductions in our electric bills, especially in the summer. We only wish they did business in Vermont so we could use them to install solar on our cabin.
1 year ago
Reply from Sunnova
Hello, Duane Orsloske, We're absolutely delighted to hear about your wonderful and seamless experience with us. It's fantastic that you found the financing rates so favorable. We're equally thrilled to hear that our installation crew was professional, efficient, and left you with a neat and attractive installation. Thank you for choosing Sunnova!
Sep. 14th, 2023
Review Source
Michelle Gregoire Auburn, MA
Doing a great job however I’m a little perplexed as to why no one has contacted us about coming out to the house to explain how the system works and what we need to do if there is a problem with our system and what happens when we don’t have sun for a long period of time or what happens when we have a power outage? There are lots of questions that need answered that I know other users have told me they didn’t get answers for as well and I think that Sunnova who takes over once the panels go love, need to make a home visit to discuss these types of things with the homeowners.
I am in the process of trying to reach out to them now to set up an apt tongonpcer these things.
1 year ago Edited September 26, 2023
Reply from Sunnova
Hi Michelle! We appreciate your feedback. Thank you for being part of the Sunnova Family
Sep. 15th, 2023
Carrie Huang San Jose, CA
Under PPA, I do not have to worry about too much hardware-related maintenance but just general cleaning which I do not mind since I have my own solar panels.
I work in the semiconductor industry and I know that all the battery/inverter/solar panel materials deteriorate gradually, having professional teams to take care of the delicate build is worth the money.
1 year ago
Reply from Sunnova
Hi Carrie! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Sep. 15th, 2023
Joseph Boison
Today is one month since my solar installation and, like clockwork, I received my first bill from Sunnova. They are part of the seamless operation put together by the folks at Lumina Solar. The experience has been seamless and thoroughly professional. As the entity handling the financial aspect of the project, Sunnova would fare, and I’m happy to report that they came through with flying colors, just like Lumina and Enphase. The experience has been positive all around. Sunnova sent a simple bill breaking down the key elements so I could understand. I am happy to recommend them anytime.
1 year ago
Reply from Sunnova
Thanks for reaching out to us, Joseph Boison. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!
Sep. 12th, 2023
Review Source
Ron Murphy AR
The company was very proactive in contacting me even though I did not notice the emails at first (because of multiple companies involved). One I responded, I got a quick appointment at my convenience.
The tech, Jesus, went above and beyond to try to get my Mobile app to talk to the solar Gateway after the fix. He stayed online with Tesla for 45 minutes waiting to get connected. Although we didn't get it solved, it later turned out to be that I needed to update the app.
The tech was also very knowledgeable and respectful.
The repair itself worked, and I am very satisfied at this point.
1 year ago
Reply from Sunnova
Greetings Ron Murphy , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!
Sep. 8th, 2023
Review Source
Robert Miller Oakland, CA
Sunnova was installing solar panels in my neighborhood and stopped by my house and spoke to me. The sales people were knowledgeable and not aggressive. After we agreed to have the panels installed the installers came out and were fast and finished the project in about 2 days without any incident. The follow up from the customer service department kept me informed on where the project was at all times and the follow up with any questions was fast. I was very satisfied with doing business with sunnova and look forward to being a customer for years to come.
1 year ago
Reply from Sunnova
Hello, Robert Miller. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!
Sep. 7th, 2023
Review Source
Mark Brown Phoenix, AZ
The service tech was knowledgeable, friendly and helpful. The work performed was not a slap-dash job but done well. The scheduling did get moved, and if the system had been out at the time I would have been irate, but it wasn't out, and their movement was days in advance, not after just ghosting the original date. In total, they were professional, which is a minor miracle these days.
1 year ago
Reply from Sunnova
Thanks for reaching out to us, Mark Brown. Our commitment is to help ensure you have a clear, friendly, and helful understanding of every step in our process; it's fantastic to hear that your experience aligns with our commitment. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!
Aug. 22nd, 2023
