Sunnova Reviews
9.7
Overall Score
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Review Source
Arthur Donaldson
The proses has bin good so far they help with getting a new roof on my house and detached garage got the trees cut down in my front yard every condo far has bin every pleasant so far to deal with let’s see how the panel install goes they tell me about a week
5 months ago
Reply from Sunnova
Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
May. 24th, 2024
Review Source
marissa miller
We are thoroughly impressed with our solar panel installation. We haven’t received any bills or anything yet but look forward to doing so to get the full picture. Our contact for the panels, Cory A, was phenomenal and gave us all the information and answers to our questions.
5 months ago
Reply from Sunnova
Hello marissa, we appreciate your feedback. Our goal is to provide world-class customer service, and we hope our services keep exceeding your expectations. Welcome aboard!
May. 15th, 2024
Gloria Holland
I was very impressed with the service that Team 1 gave us the first day of the installation, but they were called away on the second day to work somewhere else. The second team had some mishaps and it took them longer to install the solar, as we were told they would take an additional two days, but it took them much longer. I understand nothing is perfect, and things can happen while you are on site. The solar was finally installed, and hopefully we will be able to move forward.
5 months ago
Reply from Sunnova
Hello Gloria, we are happy to hear that your experience with Sunnova has been more than you expected. We appreciate your feedback and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.
May. 9th, 2024
Review Source
Naveed T
Everything went as expected from signing the contract to final step. Thanks!
1 week ago
Reply from Sunnova
Thank you, Naveed ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Oct. 29th, 2024
Patricia Szczechowiak
The work took only a short time and the experience was pleasant & efficient.
1 week ago
Reply from Sunnova
Hello Patricia. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!
Oct. 25th, 2024
Review Source
James Mason
I was kept informed throughout the entire installation and approval processes. A representative from Sunnova would send me a text message when there was an action that needed my attention. There was nothing, absolutely nothing, lacking on the part of Sunnova. This was the best experience I have had in dealing with a vendor. Thank you so much for all the support and patience you provided to me.
6 months ago
Reply from Sunnova
Hello James, we are happy to hear our services have been nothing but satisfactory. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.
May. 7th, 2024
Review Source
Tony T
Panels installed by Trinity Solar are working great.... The whole process from signing contract to installation to setting up account went fast. The reason for only 4 **** Stars was the very poor, almost useless Sunnova App which only shows 3 things... KWH for Last 7 Days, Last 30 Days and All Time. Does not show daily amounts or other info on performance of system. (I had cell/PC App on my previous solar system when I lived in CT which gave all that info!!!) I would rate the Sunnova App a grade of "F". I was able to get the great app from inverter manufacturer Solar Edge... I would give Solar Edge app a grade of A+ -- Sunnuva MUST make available an app that allows users to see performance of system (which will enable users to show friends their results which will lead to referrals.
6 months ago
Reply from Sunnova
Hi Tony T! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Apr. 18th, 2024
Review Source
Solar
Have been please with Sunna thus far installing a roof before the solar panels are placed on the roof has been a smooth process and the works have all be professional, kind, polite and informative when questions have been asked - extremely friendly and profession company so far - have not had the worked completed but look forward to getting the 1sr step the roof done on April 16th. Thank you.
7 months ago
Reply from Sunnova
Thank you, Solar! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Mar. 26th, 2024
Review Source
lynnditlow
I liked the material of the product , panels and explanation of their function during installation. amazing crew who completed the job in one day--amazing working together making everything fit perfectly. Kind, clean courteous and Professional.
As they said We are part of the Sunnova Family!
My neighbors watched all that was going on and I believe seeing the project completed gave them something to think about for their future home projects.
7 months ago
Reply from Sunnova
Thanks for reaching out to us, Lynn. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!
Mar. 30th, 2024
Victoria Bampoh
It is double joy for me when the sun shines because apart from the weather allowing me do all the outdoor stuff, I get to produce and sell excess energy from my panels. Initially I did not believe this was possible until I saw thee additions in my account.
Thank you for making it easy for me to understand my energy usage and other products I could consider in the future to make my life comfortable and easier.
7 months ago
Reply from Sunnova
Hello Victoria! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.
Mar. 22nd, 2024
George Galloway Albuquerque, NM
I have had no issues with the company. I knew during contracting that my bill would go up by about $5.00 every 6 months or so, which I was told is less than projected increases from my electric company, but I do wish that it was less than a dollar every 6 months or a year. Wishing thinking, but I just wanted to say that. You are doing very well because that is my only concern. Thank you for such good service! My family and I appreciate it!
7 months ago
Reply from Sunnova
Hello George Galloway, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!
Mar. 9th, 2024
Review Source
Mike Pimper
I gave Sunnova a 5 rating and in doing so, the benifit of the doubt. This adventure has taken 3 months longer than predicted. I believe Sunnova was powerless as living in a rural area was tha main cause of delay and the other, Arizona Public Sevice, my energy provider. Sunnova's communication throughout the process was outstanding as was the installer, Titan. If considering solar, i recommend Sunnova! Thx
8 months ago
Reply from Sunnova
Hello Mike Pimper, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!
Feb. 26th, 2024
Verified Customer
Review Source
Ed Dubiel Methuen, MA
Entire crew from sales to implementation did an excellent profession job. Answered all my questions and resolved any issues quickly to ensure timely implementation of the system. Excellent communications and teamwork throughout the project.
2 years ago
Reply from Sunnova
Thank you for the kind words, Ed. Welcome to the Sunnova family! ^JD
Jan. 12th, 2022
Verified Customer
Review Source
Shawn Connors Holliston, MA
They were great to work with. Included a new roof in my lease too. Their Master Electrician fixed many issues in my existing panel and made the entire panel more efficient and neat. The install crew was very professional and neat as well. I would highly recommend Sunnova.
2 years ago
Reply from Sunnova
Hello Shawn, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD
Nov. 16th, 2021
Verified Customer
Review Source
George Lohstroh Fullerton, CA
The installation went smoothly and the payments so far so good. However, I've not heard from any service Rep on how my system is doing. Also I was told that the panels would get cleaned now and then, we'll it's been 2 years and haven't been cleaned? When do they need cleaning?
3 years ago
Reply from Sunnova
Thank you George ! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB
Jun. 29th, 2021
Verified Customer
Review Source
Wazeer and Anjana Abdool
I rate Sonova this way because of my overall experience throughout the process.Kym G stayed engaged throughout the entire process and still respond when we teach out to her. Great customer experience with her and definitely a 5 star dealing with her. I would have given them a 5 star but the Engineer that came gave me some false info about adding panel on my rear drop roof. I would definitely refer them to anyone interested in solar panels.
4 years ago
Reply from Sunnova
Wazeer and Anjana Abdool, Thank you for your feedback and welcome to the Sunnova family!^MO
Mar. 16th, 2020
Verified Customer
Review Source
Julia Schonert
I was told that if I had to switch providers that I all fees would be covered. That was an actual lie. I was told that my name would be added for a referral fee to those I recommended. I didn't personally know two that I recommended and was told James would take care of it. He ended up quitting and for the two I referred to him and that signed for service, I didn't get a referral fee. I felt duped. James didn't recommend the right number of panels to begin with. That had to be fixed. The person that fixed this was great but I am still out my electric fee and never received the other two referral fees. That is deceptive. I actually still have in writing his promises but that hasn't been honored since he quit. So no, I will never refer this organization again. I referred at least 3 that signed up and had touted the benefits for months but I can't in good conscience do that again.
4 years ago
Reply from Sunnova
Hello Julia Schonert, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. One of our Issue Resolutions Specialist will contact you with 1-2 business hours. ^OA
Feb. 15th, 2020
Verified Customer
Review Source
Matt
I'm generally happy with the solar system and its benefits. I am not happy with how long it took for the system to be installed and the loan for the purchase of the system. Sunnova may not be the party responsible for the slow installation (Trinity Solar was the company). The agreement was finalized early August and the system was turned on late December. Dealing with Sunnova on the loan has felt like nothing other than a "money grab". I had the resources available to pay off my loan immediately and was not able to. I called Sunnova a few times on this and was told different things, including that I had to wait for the system to be turned on to pay it off and then that I had to wait for my first bill to pay it off. Waiting for the first bill meant that I had to pay that first bill (which was made up of mostly interest) and then pay the system off. In total, I paid $440 more than the agreement's system cost. I tried to avoid paying anything more than the system cost and was not able to do that. So, this review reflects that frustration more than anything else. The staff I spoke to on the phone was always pleasant and mostly knowledgeable. Unfortunately, I had to speak with them more often than any customer should in order to understand payoff options.
4 years ago
Reply from Sunnova
Hello Matt, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Feb. 12th, 2020
Verified Customer
Review Source
Jim
the system was installed in July and wasn't activated till mid December so how can I rate them when I still haven't actually been able to realize any energy results I also agreed to solar both as a cost savings and as a means of cutting down on fossil fuels and even though I was informed at the time and it may be that Suunova has no say in it...I find it disturbing that I have a lot more square footage that could hold panels to make my house far more energy efficient there fore I am unwilling to throw out any high ratings at this time...I may change my mind when I see real results of putting the solar panels on my home but whether it be the governement regulation or company policies it is deceiving to say I am being as enegery efficient and helping to cut down on my so called carbon footprint when it is clear that my roof could support a good number of additional panels...you asked I told you....
4 years ago
Reply from Sunnova
Hello Jim, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Feb. 12th, 2020
Verified Customer
Review Source
Jaime Corbu
I'm very satisfied with my service. From the salesman to the installers both roof and solar panels and everyone in between, the process was done timely, efficiently and all of my questions were answered at any time during the process.
4 years ago
Reply from Sunnova
Good morning Jaime, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Feb. 11th, 2020
Verified Customer
Review Source
Stephen Myers Oakley, CA
I have been calling V3 customer service trying to get answers on the way my LG battery is working, It has been over three week of phone calls after phones trying to get answer and not get anywhere. Being an electrician myself. It's a simple program change that can be done remotely from V3 office. Other then that we are still waiting to see how thing play out with the new system.
4 years ago
Reply from Sunnova
Good Morning Stephen, Thank you for bringing this to our attention. We can only improve by knowing what our areas of opportunity are for improvement. Welcome to the Sunnova Family!.^MO
Jan. 14th, 2020
Verified Customer
Review Source
Talley
We appreciated the financing arrangement included - that was a big draw. But I got confused by suddenly dealing with Current Home; I didn't understand who that was. Then someone else came to do installation. Current Home set uip an appointment, the installer came on a different day and time. It got very confusing; I was not kept informed of what was going on, by whom, or when. I was not happy.
4 years ago
Reply from Sunnova
Hello Talley, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Jan. 8th, 2020
Verified Customer
Review Source
Joan Manzo Berlin, NJ
The main reason for installing the solar panels was to reduce dependence of fossil fuels. The system has delivered and has run problem free since installation. I am also able to run my EV charger. My goal of reducing my carbon footprint has been achieved; the savings aren’t bad either!
4 years ago Edited January 10, 2024
Reply from Sunnova
Good Morning Joan, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Dec. 10th, 2019
Verified Customer
Review Source
Robert
So far so good, no issues with Sunnova / Trinity. Installation in one day. Just a few weeks to go on-line. Very happy with power being generated. Didn't pay a dime for the system, just paying for electricity being generated. Having issues with National grid and highly estimated bills. Hope to get them resolved soon.
5 years ago
Reply from Sunnova
Hello Robert, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Nov. 4th, 2019
Verified Customer
Review Source
Duane Jahn
Sunnova professionalism at the highest level on every step of the installation process. I was in constant contact with them throughout the whole process. I would recommend them to anyone who is interested in lowering their energy footprint.
5 years ago
Reply from Sunnova
Good Morning Duane, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Oct. 29th, 2019
Verified Customer
Review Source
julie
5 years ago Edited March 22, 2024
Reply from Sunnova
Good Morning Julie, Thank you for your positive feedback and Welcome To the Sunnova Family!. ^MP
Oct. 29th, 2019
Sr. Rodriguez
Servicio que al momento luego de varios años de instalado no falla . Excelente.
2 weeks ago
Reply from Sunnova
Hola Sr. Rodriguez, gracias por su mensaje. Nos alegra saber que su experiencia ha sido excepcional hasta el momento. ¡Gracias por elegir Sunnova!
Oct. 15th, 2024
Review Source
Cherine Hathaway
I was treated in a professional manner and was kept updated with the progress in a timely manner.
3 weeks ago
Reply from Sunnova
Thank you, Cherine! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 10th, 2024
Review Source
Cynthia Reich
Installed with extreme efficiency. The installation was completed in a very timely manner.
3 weeks ago
Reply from Sunnova
Thank you, Cynthia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 9th, 2024
Review Source
wtakio
I really appreciate how helpful everyone has been through the whole process of “going solar”. Early on every time I had questions and concerns our solar consultant was always willing to make time to meet and explain, clarify and educate us on everything we needed to know. Beyond that all other steps to go live were straight forward and easy and the cutover was seamless that I only knew it happened because I received confirmation that our electricity was now being generated by our solar panels. What a great experience for someone like me who knew solar could be beneficial but was a little skeptical of how to make the transition. Now we have been live for a couple of weeks and everything seems just as it was before when we were getting our energy direct from the electric company.
9 months ago
Reply from Sunnova
Hello wtakio, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!
Jan. 12th, 2024
Review Source
Maynard Concord, NH
Customer service was amazing. A representative comes over to talk about how everything works before you decide if you want solar or not. Throughout the whole process our rep, Dwight, would call or text us to give us updates. If any problems come up during inspection the company will usually help resolve it, we needed a new circuit box before installation and that was taken care of by Sunnova. After installation, we had to wait for the state to give the approval before turning them on. The whole process will take some time, it relies on the state, the energy company, and Sunnova. From day 1 to turning the solar on, for us, took about 8 months, but now our electric bill is basically gone, and we only pay for the solar panels (the price is discussed during consultation). Overall, we love having solar and have not had any problems thus far.
10 months ago
Reply from Sunnova
Thank you, Maynard! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Dec. 26th, 2023
Review Source
Flo F Penn Valley, CA
Sunnova’s Enlighten on-line solar system monitoring tool is very well designed. I can see how my system is working 24 hrs a day, empowering me to make informed decisions about the best time to use my appliances. When the PGE power went out recently, the house automatically switched over to solar battery use. And we immediately received notification from Sunnova reminding us to cut back on our electrical use in order to preserve our battery charge. My sales reps from SEP, Michael F and Crystal G were fantastic. They were so helpful and through, I decided to cancel a contract I already had with another company and go with Sunnova. They continue to be available for assistance, rather than abandoning me once the sale was over. I’m very pleased with Sunnova.
10 months ago
Reply from Sunnova
Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.
Dec. 26th, 2023
bob and lois king Glendale, AZ
by purchasing the panels we did we have seen many days where we did not incur any extra charges from the infamous APS who happen to be our primary supplier if EMF.. we thiught at first the power we bought was not enough but the learning curve over the past couple years has been a good lesson. we have kearned that thru certain precautions and measaures taken have enhanced our ussage but also has allowed us to brag about we have done with our monies wjhen it comes to purchasing solar panels and the ir usage! we have learned that it has been worth our time and our money to "practice what we preach" when it comes to good frugal usage of natures bountys available to us from and thru Sunnova Products..
10 months ago
Reply from Sunnova
Hi bob and lois king, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!
Dec. 15th, 2023
Review Source
Bizman Joe
The Icon/Sunnova sales rep was very straight forward and honest unlike some of the other solar sales reps I had encountered from other companies. He was very genuine and his continuing follow ups kept me in the loop. The installers were also on point and friendly guys. I liked that tue installation crew was from the company amd not a 3rd party installer. All start up instructions were sent via email amd if I had any questions, they were quickly answered via text or call from the sales rep and/or corporate support. In the first few days I'm already seeing energy generation credits vs. consumption, so I'm happy.
11 months ago
Reply from Sunnova
Hello Bizman Joe,please send us an email with your system ID or case number to customerservice@sunnova.com so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible service.
Nov. 30th, 2023
Review Source
Janet MEYERS Las Vegas, NV
From the beginning to the end Phil was awesome and bent over backwards for us. The installers were very professional too and respected my roof and yard. The communication between Mars and the workers were not so great. Everytime I had an issue I would write Mars and Phil and Phil would answer first and Mars would answer days later. I had issues trying to turn on my solar and it was a Friday and I wrote Mars and Phil. Phil came out at 8pm had to use flashlight but he got me on. It took Mars 3 days later to tell me he would send someone out. I told him Phil already did it. All in all if it weren't for Phil not sure I would recommend Kayo. But he helped me when I panicked as I am elderly and he jumped when I called or texted and found my answers. I had workers just show up without cal or text first and I wasn't happy. I texted Mars and it took him awhile to respond he said he wasn't notified they were coming. Not I'm sorry. Mars had an attitude from the Start I felt. He did nothing for me. Honestly it was Phil from Start to finish. I am very happy with my solar and how it looks on the roof. The wire guys for pigeons were great too.
11 months ago Edited November 27, 2023
Reply from Sunnova
Hi Janet Myers, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.
Nov. 9th, 2023
Review Source
Danny Rivera
They understood my needs as a customer and went above and beyond to ensure the installation was perfect
1 week ago
Reply from Sunnova
Thank you, Danny Rivera ! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Oct. 29th, 2024
Review Source
Nick Foisy
They have arguably the worst customer service I have ever dealt with. They moved all call centers overseas, and the reps will not put you through to a supervisor or US agent no matter your situation. On top of all that, our first service appointment was blown off entirely.
1 month ago
Reply from Sunnova
Hello Nick. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Feel free to contact our customer service via email at customerservice@sunnova.com for assistance. Thank you for giving us the opportunity to serve you better.
Oct. 7th, 2024
Review Source
Julius Jones
This has to be the worst company ever. They damaged numerous major appliances including but not limited to, refrigerator, dryer, garage opener, when they super surged my house after instalation. They have been dragging their feet with the the compensation for new appliances.
1 month ago
Reply from Sunnova
Hello Julius. Thank you for reaching out and bringing this matter to our attention. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. Please know that your account is currently under review and updates have been requested. We will be reaching out once more details have been provided. We appreciate your cooperation and patience.
Oct. 4th, 2024
Review Source
Karen
All went well
Would have liked a live explanation re how it all works in the end instead of just being sent a written manual
1 month ago
Reply from Sunnova
Thank you, Karen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 3rd, 2024
Review Source
Nikki Hart
They promised to wire a shed along with the solar panels and have failed to do so or contact to keep me informed. The representative his name is just and works in the reno fallon area made all the promises and won't answer the phone. I have called 5 or 6 times now. Never go through.
1 month ago
Reply from Sunnova
Hello Nikki. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Oct. 1st, 2024
Ruby Fleming
I liked the scheduling.i didn't really get the full understanding of the solar price I would be paying, but overall I'm ok so far
1 month ago
Reply from Sunnova
Thank you, Ruby! We appreciate your review. Our commitment is to help ensure you have a clear understanding of every step in our process. For any questions you may have regarding your system or agreement, you may reach us via email at customerservice@sunnova.com. Make sure to include your system ID. Thank you for choosing Sunnova!
Sep. 26th, 2024
Review Source
Kelly Artiga
Horrible, worst experience ever…their sub contractors hired other contractors….had so many problems took forever to fix damages caused by them had to hunt them down and still the repairs were awful! Wish I didn’t do this and saved me the stress!!!!!
1 month ago
Reply from Sunnova
Greetings Kelly. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.
Sep. 27th, 2024
Review Source
James German
Lack of finishing the project to completion and lack of service and teaching me how to monitor system and getting it troubled shot at completion.
1 month ago
Reply from Sunnova
Hello James. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.
Sep. 27th, 2024
Review Source
moge
I received great service from the very start of this program. I hope this will be a great benefit for me.
1 month ago
Reply from Sunnova
Thank you, moge! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 17th, 2024
Review Source
Brad Ward
Great customer service. Sunnova makes sure all the solar installation details are done the right way.
1 month ago
Reply from Sunnova
Hello Brad. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Sep. 13th, 2024
Review Source
Kira Jackson
Great customer service, friendly workers, on time, and truthful about what their company can do for you!
1 month ago
Reply from Sunnova
Thank you, Kira! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 9th, 2024
Bill Bryson
Everyone has been very helpful, and their technical knowledge helped me to better understand the process for getting solar and how it works.
2 months ago
Reply from Sunnova
Hello Bill. Thank you for your 5-star rating. Our commitment is to help ensure you have a clear understanding of every step in our process. We are grateful for the positive feedback.
Aug. 27th, 2024
Review Source
Gwen Garrett
Sunnova showed up earlier than my appointment as I had hoped and repaired my system. My system is back online and producing great energy!
2 months ago
Reply from Sunnova
Hi Gwen! Thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!
Aug. 27th, 2024
Review Source
Lauren Smith
Sunnova is an incredibly frustrating company to deal with. A client of theirs gave them the wrong number to contact, my number. I received multiple texts and calls meant for their client. They would not delete my number from their account list even though I asked several times. Kept sending me texts and calling me on several occasions. They even sent me a link to review them since they STILL HAVE YET TO REMOVE ME FROM THEIR LIST. I hope their work makes up for an utter lack of care and attention to detail. For the love of all things holy and all things not, stop contacting me. Thanks.
2 months ago
Reply from Sunnova
Hello Lauren, thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To help ensure we address your concern effectively, we are requesting that you email us with the details of the situation at customerservice@sunnova.com.
Aug. 26th, 2024
Review Source
Christy Benner
Disappointed with the organization of setup, the communication of the process and the following of plans for completing the project was lacking. The amount of time of install to turn on was over a month.
2 months ago
Reply from Sunnova
Hello Christy, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We do apologize for any inconvenience you may have had in the process of going solar. Thank you for the feedback you provided to continuously improve the customer experience.
Aug. 26th, 2024
