Sunnova: Read 5,941 User Reviews From Real Homeowners

star star star star star

JUAN A PADILLA

even though it is taking a big awhile...they are really on top of it

1 year ago Edited December 15, 2023

Reply from Sunnova

Hello JUAN A PADILLA thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 16th, 2023

star star star star star

Peter Fucci Medford, NJ

System was setup quickly and now it saves us hundreds of dollars monthly.

1 year ago

Reply from Sunnova

Thank you, Peter Fucci, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Sep. 26th, 2023

star star star star star

Lucy Musetti

Profesional and eficient company from start to finish. Exelent service

1 year ago

Reply from Sunnova

Thank you, Lucy Musetti! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 19th, 2023

star star star star star

Luis Sanchez

Saved alot in my electric bill. I have no problems with automatic payments

1 year ago

Reply from Sunnova

Hello Luis Sanchez! We appreciate the 5 star review and feedback! We strive to make this a hassle free transition.

Sep. 19th, 2023

star star star star star

Victor Ruiz

The ststem works excelente durin the Last 2 years. Im happy.

1 year ago

Reply from Sunnova

Hello Victor, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Sep. 15th, 2023

star star star star star

Candice Burridge Flanders, CT

Great price of electricity. I’ve never had a service problem

1 year ago

Reply from Sunnova

Hi Candice! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 14th, 2023

star star star star star

Ralph Lewis Ashburn, VA

I really appreciate the service and professionalism of the Technician.

1 year ago

Reply from Sunnova

Hi Ralph Lewis, We appreciate your words. We're pleased to hear that our team met your expectations. Please don't hesitate to get in touch if you ever need our help again. Your satisfaction is important to us. We appreciate you choosing Sunnova!

Sep. 14th, 2023

star star star star star_border

Brian Leite Los Angeles, CA

Great customer service. But my battery backup installation is taking longer then expected.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention, Brian. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 15th, 2023

star star star star star

Baljinder Singh Santa Clara, CA

Sunnova is good company as far our experience with PV system PPA.

1 year ago

Reply from Sunnova

Hi Baljinder! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 15th, 2023

star star star star star

Sylvia Bonilla

Thank you for all your great services. Never had 1 bad thing to say.

1 year ago Edited June 5, 2024

Reply from Sunnova

Hello, Sylvia Bonilla. We value your positive feedback. We're dedicated to offering the finest customer service possible.

Sep. 14th, 2023

star star star star star

Danny Nieves

Excellent service. Very satisfied with your customer service

1 year ago

Reply from Sunnova

Hello Danny Nieves, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP

Jun. 12th, 2023

star star star star star

Juan Berrios

I like the solar system and the energy security the system give to my home.

1 year ago

Reply from Sunnova

Hi Juan Berrios! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

star star star star star

Thomas Heaton Newington, CT

So far, very satisfied with professionalism, service, timeliness, etc.

1 year ago

Reply from Sunnova

Hi Thomas. We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

star star star star star

shaun jones

Sunnova so far has been pretty quick considering just came out of a pandemic

1 year ago

Reply from Sunnova

Thank you for your message, Shaun Jones. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *JA*

Jun. 13th, 2023

star star star star star

Juan Rafael Bigas Doylestown, PA

The solar system and tesla battery that I have meet all my expectation

1 year ago

Reply from Sunnova

Hi Juan! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

star star star star star

Stephen Goodrum Romulus, MI

I like the professionalism of the company and its representatives.

1 year ago

Reply from Sunnova

Thank you, Stephen Goodrum! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LG*

Jun. 8th, 2023

star star star star star

matt tropp Lebanon, PA

Overall a great experience. Very friendly service, and enjoying saving money

1 year ago

Reply from Sunnova

Hi Matt! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 7th, 2023

star star star star star_border

Sanford Posnick

Good experience so far . We are looking forward to our new panels this week. Chris has been great.!

1 year ago

Reply from Sunnova

Hi Sanford! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

star star star star star

Harold Harris Washington, DC

Great company and keeps you informed on the process of your system

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Harold! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DG*

Jun. 1st, 2023

star star star star star

Elizardo Velez (Lixard) Dulles, VA

Professionalism of your employees and technology of your products

1 year ago

Reply from Sunnova

Thank you, Elizardo Velez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

star star star star star

Victor V Parker, CO

Thank you for a great product and excellent customer service!

1 year ago

Reply from Sunnova

Hi Victor! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

star star star star star

Carlos Malave

The installation crew was extremely professional and very helpful

1 year ago Edited March 21, 2024

Reply from Sunnova

Hi Carlos Malave! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

star star star star star

Gerardo Muro Perris, CA

It was pretty easy experience honesty you wont regret getting solar panels.

1 year ago

Reply from Sunnova

Hello Gerardo Muro, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

star star star star star

Lisy Ojeda

I like that whenever I call them for service they respond inmediatly.

1 year ago Edited March 21, 2024

Reply from Sunnova

Thank you, Lisy Ojeda! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

star star star star star

JORGE ESPINOSA Philadelphia, PA

Is an exellent company, the treatment of the employees is great

1 year ago

Reply from Sunnova

Jorge Espinosa, thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please provide us with your system ID or case number to better assist you with the status of your service appointment. *PL*

May. 25th, 2023

star star star star star

Zoraida Hidalgo

The service exceeded my expectations and I am very satisfied

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Zoraida Hidalgo! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 26th, 2023

star star star star star

Adrienne Frederick Mesa, AZ

We are very happy with our system. Have had service and was done very quickly

1 year ago

Reply from Sunnova

Hi Adrienne Fredrick! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 25th, 2023

star star star star star

Bobby Gregory Morton, IL

Good company, easy to work with, pleasant agent and installers

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Bobby Gregory! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

May. 25th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Carol Freelin Kissimmee, FL

Lack of communication, entire process slow.

3 years ago

Reply from Sunnova

Hello Carol, sorry to hear this has been you r experience with Sunnova. Can you send a email to resolutions@sunnova.com with your system ID and phone number where we can reach you? Thank you!**MV

Mar. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Bert Coble Annapolis, MD

I want a paper record, they won't give it to me

4 years ago

Reply from Sunnova

Good morning Bert, Thank you for bringing this to our attention. We are a paperless company and all correspondence is sent via email. If you need additional assistance please feel free to reach out to us. Thank you ^MP

Jun. 9th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Sam

worst customer service ever saw, rude and unprofessional

4 years ago

Reply from Sunnova

Hello Sam, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Kelli

Worst customer service I have EVER ever had to deal with.

5 years ago

Reply from Sunnova

Good Morning Kelli, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP

Oct. 29th, 2019

star star star star_border star_border

Marlene G Latham Murphys, CA

Anticipating not relying on PG&E. Saving Money

10 months ago

Reply from Sunnova

Thank you, Marlene! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

star star star_border star_border star_border

mike bird Tampa, FL

Your team is average at best. Your scheduling department sucks.

10 months ago

Reply from Sunnova

Thank you for bringing this issue to our attention. We understand the frustration this may have caused, and we sincerely apologize. Please send us an email to customerservice@sunnova.com with your system ID and case number so that we may better assist. We look forward to turning your experience around.

Dec. 9th, 2023

star star star star star_border

David Nichols

Good staff quick turnaround. Will recommend them to others

2 months ago

Reply from Sunnova

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

star star star star star_border

min zhuang

Like their Professional services did good job

1 year ago

Reply from Sunnova

Hi min zhuang, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Nov. 7th, 2023

star star star star_border star_border

J Forked River, NJ

Took way too long and I had no idea what was happening next and when

1 year ago

Reply from Sunnova

Hello J we apologize for any inconvenience, and we would like to over turn your experience In order to further assist you or answer any concerns, feel free to reach us via email at Customerservice@sunnova.com and include your name and system Id so we can locate your account in order to provide you with the best assistance.

Oct. 27th, 2023

star star star star star_border

Marc Wate Fresno, CA

Everything got done but it took a while.

1 year ago

Reply from Sunnova

Hi Marc Wate, We appreciate your additional feedback as we are committed to providing the best service possible. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us. Thank you for your patience.

Oct. 26th, 2023

star star star star star_border

Jason Baker

Customer service is very helpful and courteous.

1 year ago

Reply from Sunnova

Thank you for your message, Jason Baker. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Oct. 23rd, 2023

star star star star star_border

Salvador Torres

The installer was on time and very completely professional

1 year ago

Reply from Sunnova

Hi Salvador Torres , congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 19th, 2023

star star star star star_border

Rick Kamotts Arizona City, AZ

Everything went smooth. Schedule was completed.

1 year ago

Reply from Sunnova

Hello Rick Kamotts, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 16th, 2023

star star star star star_border

Don Duquette Waterbury, CT

The Company is very professional and courteous.

1 year ago

Reply from Sunnova

Don Duquette, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy IndependenceTM. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family

Sep. 28th, 2023

star star star star star_border

Lucky Cadelina 'Ewa Beach, HI

Great customer service and communication

1 year ago

Reply from Sunnova

Thank you, Lucky! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star_border

Cristlyn Harbert Port Arthur, TX

It’s been very easy access with everything.

1 year ago

Reply from Sunnova

Hello Crislyn, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Sep. 25th, 2023

star star star star star_border

Pedro Aponte

Best solar company, fast an exelent service

1 year ago Edited October 9, 2023

Reply from Sunnova

Hi Pedro! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

star star star star star_border

Steve Cromwell-Cravo St. Petersburg, FL

Awsome job, associate where fast and friendly

1 year ago

Reply from Sunnova

Hi Steve! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

star star star star star_border

Carolyn Bough Apple Valley, CA

The people I talked to were very helpful and friendly.

1 year ago

Reply from Sunnova

Hello, Carolyn Bought We're happy to hear that everyone you talked to was kind and helpful. We place a high focus on providing excellent customer service, so we're happy that you had a good experience. We appreciate you choosing us!

Sep. 14th, 2023

star star star star star_border

nicholas Stephanou East Orange, NJ

All good the system works as advertised with great savings

1 year ago

Reply from Sunnova

Hi Nicholas Stephanou, We appreciate your positive feedback. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 14th, 2023

star star star star star_border

Robert Flaherty Lindenhurst, NY

I was kept informed thru the start to wnd

1 year ago Edited September 5, 2023

Reply from Sunnova

Thanks for reaching out to us, Robert Flaherty. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 5th, 2023

star star star star star_border

Susan Fay Vista, CA

They were fine. Good job. Good communication.

1 year ago

Reply from Sunnova

Thank you, Susan Fay! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 24th, 2023

Sunnova Reviews