Sunnova Reviews
7.7
Overall Score
Verified Customer
Review Source
Wazeer and Anjana Abdool
I rate Sonova this way because of my overall experience throughout the process.Kym G stayed engaged throughout the entire process and still respond when we teach out to her. Great customer experience with her and definitely a 5 star dealing with her. I would have given them a 5 star but the Engineer that came gave me some false info about adding panel on my rear drop roof. I would definitely refer them to anyone interested in solar panels.
5 years ago
Reply from Sunnova
Wazeer and Anjana Abdool, Thank you for your feedback and welcome to the Sunnova family!^MO
Mar. 16th, 2020
Verified Customer
Review Source
Stephen Myers Oakley, CA
I have been calling V3 customer service trying to get answers on the way my LG battery is working, It has been over three week of phone calls after phones trying to get answer and not get anywhere. Being an electrician myself. It's a simple program change that can be done remotely from V3 office. Other then that we are still waiting to see how thing play out with the new system.
5 years ago
Reply from Sunnova
Good Morning Stephen, Thank you for bringing this to our attention. We can only improve by knowing what our areas of opportunity are for improvement. Welcome to the Sunnova Family!.^MO
Jan. 14th, 2020
Verified Customer
Review Source
Talley
We appreciated the financing arrangement included - that was a big draw. But I got confused by suddenly dealing with Current Home; I didn't understand who that was. Then someone else came to do installation. Current Home set uip an appointment, the installer came on a different day and time. It got very confusing; I was not kept informed of what was going on, by whom, or when. I was not happy.
5 years ago
Reply from Sunnova
Hello Talley, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Jan. 8th, 2020
Review Source
J R Kurie
The support Company, Trinity Solar/Roofing, was easy to work with and their work was satisfactory. The sales and support staff were friendly, professional and all questions were answered. The work was performed in a timely matter and communication was maintained throughout the installation process.
I am awaiting answers on monitoring the Tesla Power Wall as one battery is not reporting to the app. can be monitored via the web on the Sunnov client site.
6 months ago
Reply from Sunnova
Thank you for your message, J R Kurie. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!
May. 29th, 2025
Verified Customer
Review Source
M Morongo Valley, CA
They have responded to my issues. The product was put up prior to covid closures. There were some roof issues. I was contacted after quite some time. People came out and fixed the issue of leakage in the house. There was nothing fixed in the interior. I have contacted them and got a response but had been out of the area.
4 years ago
Reply from Sunnova
Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DG*
Aug. 10th, 2021
Verified Customer
Review Source
Barbara Miller Fresno, CA
When I talked with the sales person and signed up, he told me I would never pay more than $120 a month, and this never happened, so of course I am disappointed. But very thankful to cutting back on my PG&E bill. So, I am thankful for that.
4 years ago
Reply from Sunnova
Thank you for sharing your story Barbara! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please feel free to reach out to us if you have any further questions. ^JD
Jun. 22nd, 2021
Verified Customer
Review Source
Joy Deal Houston, TX
They were very good in delivering the product but didn't quite understand that I may have an electricity bill still. Luckily now we do see the credit but did not like paying $98.12 plus Green Mountain bill..that may continue until summer time when AC is used but at least we will see the credit applied.
4 years ago
Reply from Sunnova
Thank you for sharing your story Joy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ JD
Apr. 5th, 2021
Verified Customer
Review Source
Ilima Segoviano
Overall well organized interface with customers and clear contract with helpful info broken out. Customer service reps also work to resolve questions and issues. Only thing I didn't like was waiting for the first invoice to be released and having 3 days to pay it. If I wasn't on automatic payments that would have been a problem for me.
5 years ago
Reply from Sunnova
Hello Ilima, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO
Feb. 14th, 2020
Verified Customer
Review Source
Linda Cotter
They did a good job. My only critique was the explanation of the process lacked information about the complexity and time that would be involved in getting the panels up and running. Most of that delay was due to the electric company and there required work.
5 years ago
Reply from Sunnova
Good morning Linda, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP
Feb. 11th, 2020
Verified Customer
Review Source
Michael Messore
HAd contacted local rep after installation wit a concern and never got a response. Also one man came to follow up after the installation and said he found a minor problem that he said would be addressed. when the crew came they said they couldn't find anything wrong. no explanation was ever given.
5 years ago
Reply from Sunnova
Hello Michael Messore, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Jan. 8th, 2020
Verified Customer
Review Source
Pete
Everything was pretty typical of the process of getting solar. This is me second time buying solar. Everything happens behind the scenes so to speak and since I haven''t had to contact them because everything has gone pretty smooth. No hassle and everything happens the way it should.
5 years ago
Reply from Sunnova
Hello Pete, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Jan. 7th, 2020
Verified Customer
Review Source
Pat Weiffenbach
Sales person, Sam B, stayed in touch even after he made the sale. There were delays with the inspections. He was instrumental in getting things pushed along. I answered good to question good because i really have not been a customer long enough to give a real assessment.
6 years ago
Reply from Sunnova
Good Morning Pat, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Nov. 26th, 2019
Review Source
Mary Greathouse
We didn’t like the length of time for the installation to be completed. There were multiple times that the installers came back with a part that had to be installed. We felt the installers weren’t very knowledgeable from the beginning of the install. There were parts that they should have carried with them. And communication wasn’t always good between the installers and the company. We received calls from Texas wanting to schedule visits when the men were at our location or had already done the work. Sunnova has been helpful and straightened out the one issue we had with them in the very beginning.
9 months ago
Reply from Sunnova
Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Should you have any questions, please contact us at 866-786-6682.
Feb. 20th, 2025
Review Source
anthony shinkus
First of off it took 5 months for the whole project to be completed and system turned on. Second the job of putting the panels in the roof, I wouldn’t recommend those people to do any type of work. I don’t think they should have been slide down the panels to get off of the roof. Yes I know they are durable but I don’t think a 200lbs guy should be sliding down them. Third thing is wiring. After what I saw how they put wires through metal flexible conduit. Just got pray my house doesn’t burn down. You don’t stand there and keep gabbing the three wires through and hope they make it through without tearing the sheathing of the wire. I wouldn’t recommend those wire pulled back out and be replaced after that. Why didn’t they use a snake and pull them through. Fourth thing is where the guy fell through my ceiling they could have done a better job putting the drywall compound on. It’s a noticeable repair. They never did anything about the other drywall issue in the bathroom.
Wish there was another way for me to monitor my system to see how many volts, amperage or watts it’s put out. Yes on your site you could see kw’s but I would like more. I’m an industrial mechanic and I’m very picky on how stuff is done. To be truthful with you I wasn’t happy thing the whole installation process and how long to get it up and running.
Now I have to wait till next you to see what a full day of sun would produce with my system. So probably right now I’m going get stuck paying you guys monthly fee and I guess PP&L because I don’t have enough credits built up because how long it took to get system up and running. And don’t say you had to wait for inspection from town and PP&L. Because it would have never got inspected if I did asked about my inspection. It’s almost like they forgot. It was amazing couple days later Frackville sent there engineer out to do there inspection. What about PP&L did they send anyone out to inspect the hook? Hmmm No they didn’t. No one at all came to my house from PP&L to do an inspection. So what was the big hold up getting my system up and running then?
To be honest I probably won’t recommend trinity solar and you guys for anything after the whole experience I had.
11 months ago
Reply from Sunnova
Hello Anthony. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Dec. 18th, 2024
Review Source
Joseph Ramos
The sales promotion was great The attention was marvelous I heard on the radio about a rebate but I never received it. I also was not told that I was going to have an extra bill from FPL
5 months ago
Reply from Sunnova
Hello Joseph. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!
Jun. 27th, 2025
Verified Customer
Review Source
Cassandra Balwant
Solar panels seem to be working well. However, app is horrible and does not show the true numbers based on what I see on meter and duke bill. App states I'm using double the energy I truly am.
5 years ago
Reply from Sunnova
Hello Cassandra, thank you for reaching out. One of our agents will reach out to you to discuss the customer portal with you. Thank you. ^JD
Dec. 2nd, 2020
Verified Customer
Review Source
Cheryl Smith
Actually its a little too early for me to amswer. Its only been online for about 3 wks. Was told someone would be coming by to explain how to read the meter. Still waiting on that.
6 years ago
Reply from Sunnova
Good Afternoon Cheryl, Thank you for your positive feedback and welcome to the Sunnova Family!. If you would like assistance in obtaining Solar production numbers please send us a private message with your system id/phone number where we can reach you. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours . ^MP
Oct. 29th, 2019
Verified Customer
Review Source
BOBBY DE GUIA
ALL STAFFS WERE GREAT MOST ESPECIALLY MR. JUN FERREIRA, REGRETABLY THOUGH ONE ELECTRICAL TECHNICIAN MESSED UP THE WATER LINE THAT MESSED UP OUR WATER SPRINKLER SYSTEM FOR THE LAWN.
6 years ago
Reply from Sunnova
Good Morning Bobby, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP
Oct. 29th, 2019
Review Source
Dave Pucklavage
Install was quick. So far things are working well. Concerns: We are still finding wire, metal, brackets and even a tool today, weeks after Install. We have dogs and small kids. We keep looking for more things that are in the yard or keep falling from the roof. Clean up post Install was a clear 1 star.
Also, wish we would have been advised of ice slides. We would have asked for ice/snow blocks when the crew was installing the panels. Now, we need to have someone come back. Ice slides are falling on our walkway.
Feel free to call me to discuss more.
8 months ago
Reply from Sunnova
Thank you for your feedback, Dave. We are committed to delivering exceptional customer service, and your input is invaluable in helping us achieve customer satisfaction. We apologize for any inconvenience this may have caused. Please contact us at your earliest convenience at 866-786-6682.
Mar. 10th, 2025
Review Source
nanleeran@comcast.net
Well it was just turned on a couple days ago. All the people that were here for installation and there after worked and answered all our questions. We did think we would have it on a little sooner but it is up and running now. We hope it will be a great benefit for us down the road. The only thing I don't like is the billing through email. Call me old fashion but I like getting the paper bill in the mail.
10 months ago
Reply from Sunnova
Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!
Feb. 4th, 2025
John Jacoby
The Sunwise/Sunnova team has been great. They handled all of the permitting and installation. The work crew was great! They completed my installation in one day. Any questions I had were quickly answered. Esmeralda was extremely helpful and helped me with everything from the beginning to end, including walking me through how to download the Enphase App. It took about 2 months to get my system completed with all of the final inspections. Then it took about another month until I was powered up. This was no fault of Sunnova. They had to wait for my electric company to give final approval. All in all a great job by Sunnova.
1 year ago
Reply from Sunnova
Greeting John. Thank you for your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. We hope our services keep exceeding your expectations.
Nov. 26th, 2024
Barbara Bailey
All staff were polite and personable, the process seems to have gone smoothly. A very minor detail is I offered to clear some things put if the way in our attic, and the workers said it wasn’t necessary, but the. Afterwards I found some things had been shoved around and left in a bit of disorder. This is not awful, but a bit disconcerting, when Inoffered to make a clear path for them. So far so good, but awaiting the final approval from JCP&L and the turn on. Mt he very positive is the help for the folks who came to meet the various inspectors, they were very helpful. And it was nice they shepherded the whole process for us.
1 year ago
Reply from Sunnova
Hello Barbara. Thank you for the 4-star rating! We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!
Nov. 21st, 2024
Review Source
monica redden
The initial process of going through the contracts and agreements was great. Smooth. When it came time for install it seemed smooth at first. The crews change each visit along with the quality of work. From what I can tell, the solar panels look great on the roof. From the groundwork done from crews it’s messy, metal scrapings, razor blades, torn up grass *they did spread some seed after complaint, the electrical work inside left shavings and pieces of pipe. They cut my internet cable coming into the house and didn’t let us know, I had to have Comcast come out twice to figure out the problem. I was compensated for the visits and cost of wire from the installer afterwards. I had no issue with communication just the ground work. Which I was compensated for. I just wasn’t expecting that poor quality of work on the outside and eye level of home. They knew I had children and leaving all the stuff behind was lazy. I’m hoping going forward the solar panels work and all is good!
1 year ago
Reply from Sunnova
Hello Monica. We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right.
Jul. 19th, 2024
Review Source
Tony T
Panels installed by Trinity Solar are working great.... The whole process from signing contract to installation to setting up account went fast. The reason for only 4 **** Stars was the very poor, almost useless Sunnova App which only shows 3 things... KWH for Last 7 Days, Last 30 Days and All Time. Does not show daily amounts or other info on performance of system. (I had cell/PC App on my previous solar system when I lived in CT which gave all that info!!!) I would rate the Sunnova App a grade of "F". I was able to get the great app from inverter manufacturer Solar Edge... I would give Solar Edge app a grade of A+ -- Sunnuva MUST make available an app that allows users to see performance of system (which will enable users to show friends their results which will lead to referrals.
1 year ago
Reply from Sunnova
Hi Tony T! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Apr. 18th, 2024
Review Source
Michelle Gregoire Auburn, MA
Doing a great job however I’m a little perplexed as to why no one has contacted us about coming out to the house to explain how the system works and what we need to do if there is a problem with our system and what happens when we don’t have sun for a long period of time or what happens when we have a power outage? There are lots of questions that need answered that I know other users have told me they didn’t get answers for as well and I think that Sunnova who takes over once the panels go love, need to make a home visit to discuss these types of things with the homeowners.
I am in the process of trying to reach out to them now to set up an apt tongonpcer these things.
2 years ago Edited September 26, 2023
Reply from Sunnova
Hi Michelle! We appreciate your feedback. Thank you for being part of the Sunnova Family
Sep. 15th, 2023
Tim Viltz Ossining, NY
The system is running quite well and the installers did a great job. I'm a little annoyed about two things. The hiccup that prolonged the activation period by about two months could've been communicated to me before I had to go calling Con Edison and have them explain the delay was on the solar company's end. The other thing is the fact that I was told micro inverters were not a problem even though the typical install involves a central inverter. Well, I expressed micro inverters were my preference but come game day I'm now saddled with a central inverter. Not the end of the world but I'm wondering when the inverter fails, and it ought to at some point, how long my entire system is going to be down for before a repair can occur. We'll see, I guess. For now I'm happy with the system despite these complaints.
2 years ago Edited August 16, 2023
Reply from Sunnova
Hi Tim Viltz, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We're genuinely excited to have you join us. The concerns you have for the inverter is understandable and we would like to advise you that should there be an issue, we will resolve it as promptly as possible. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!
Aug. 16th, 2023
Review Source
AGP Bock Asheville, NC
I worked with 3 different representatives. The lead, Marquis, his assistant Jared, and a female telephone customer service representative. Both reps at my door we're curtious and friendly. Thet did thier best to explain the situation and ensured I felt comfortable and informed.
Dealing with the phone rep was about as helpful as screaming at a dumpster fire 🔥. She undermined the reps and insulted me more than once. She actively spent more time ignoring her responsibilities or placing blame on anyone else. She was the worst part of my experience and I hope to never deal with her again.
A customer is a customer and if she can't be composed on the phone, she should consider a profession that highlights a different set of her skills.
2 years ago
Reply from Sunnova
Thank you for reaching out and bringing this matter to our attention, AGP Bock. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.
Jul. 17th, 2023
Frank Bartol
I was a contractor for 40 plus years and are accustomed to hiring subcontractors. Solar is a tough field. My experience is that there are many sellers that are inexperienced and don't have the necessary training or customer focus. Sunnova did the best in a tough field. Our sales person, Nigel, was personable, responded to questions, followed up and kept all appointments. One other guy said he would not come out until we cut our big maple trees down. I asked another guy for panel specifications and he sent me a picture. I guess he didn't know what specifications are. One or two didn't answer phone calls. They can use Google to look at your house and decide to return your call or not. My advice to them is if you don't show up it is guaranteed you won't get a contract. My advice to you is be sure to meet with Sunnova. We're happy with the work, contract and performance.
2 years ago
Reply from Sunnova
Hello Frank Bartol, thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC
Jun. 13th, 2023
Samuel Anwar
I am writing to express my sincere appreciation and admiration for the exceptional service and quality products you have provided. It gives me great pleasure to share my positive experience as a customer.
The solar system installed by Sunnova has exceeded my expectations. I have observed a substantial reduction in my energy bills, and the system's efficiency has been consistently reliable. The quality of the solar panels and associated components is evident, and I have experienced no issues since the installation.
I would also like to acknowledge your excellent customer support. Whenever I had questions or needed assistance, your team promptly responded and resolved any concerns I had. It is refreshing to receive such responsive and attentive customer service, which further reinforces my confidence in your company.
In conclusion, I am extremely satisfied with my decision to choose Sunnova Solar Company. The exceptional service, top-notch products, and unwavering commitment to renewable energy make your company stand out in the solar industry. I will undoubtedly recommend Sunnova to friends, family, and colleagues who are considering solar energy solutions.
2 years ago Edited June 7, 2023
Reply from Sunnova
Hello Samuel Anwar, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DM*
Jun. 7th, 2023
Review Source
Benjamin Sepulveda Wesley Chapel, FL
Originally, our sales person did a wonderful job of explaining how the system worked as well as the purchasing process and contractual nuances. Once we signed the contract, not only was the process going forward moving very slow, but communication was horrendous. Also, some of the additional perks promised have not been delivered and when we finally got an explanation as to the delay, we were provided with new reasons that had not been explained before. I cannot comment on how well the system works since it’s been active for about two weeks, but we are not impressed with the Customer Service and communication level.
3 years ago
Reply from Sunnova
Thank you for your feedback, Benjamin . Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. If you have any further questions, please feel free to send us a private message at resolutions@sunnova.com with your contact information. Thank you.^JD
Jun. 10th, 2022
Robert O'Donnell Bethpage, NY
I found some things confusing at 'inspection time'. I receive from my electric co. (PSEG) a letter stating "I" had to arrange for connections; I did not expect this. A call to Trinity resolved this issue.
I find issue with the number of companies involved, i.e. Sunnova, Trinity, and a few others like the installers, etc.. These companies seem to be located all over the U.S.A.
I'm confused with the meaning of a Email received from Sunnova indicating, in essence, I will receive two (2) "bills" monthly; one from Sunnova (I guess) and another from the utility co. Haven't I signed up for automatic payment to Trinity/Sunnova??
However, I found talking with all persons, Sales Rep. Daygon, Office person, 'Steph', and the installers pleasing , and helpful.
7 years ago
Reply from Sunnova
Thank you for reaching out Robert! We value your feedback and will use it to improve.
We will be contacting you within the following hour to address any concerns you might have regarding your solar panels system. KM
We will be contacting you within the following hour to address any concerns you might have regarding your solar panels system. KM
Nov. 2nd, 2018
Review Source
Nathan Packer
Overall, I love the experience. But I will say when the contractors came to install the solar panels they left a bunch of trash that I personally had to pick up. Otherwise, very good.
7 months ago
Reply from Sunnova
Nathan Packer thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. Thank you for your understanding and patience. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.. We sincerely appreciate your contribution!
Apr. 29th, 2025
Review Source
Robert Gearhart
It took way too long from the time the panels were installed until the system was activated. During the installation they removed a cable box from the wall and never replaced it. They left it lie on the ground.
7 months ago
Reply from Sunnova
Thank you, Robert. We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Apr. 25th, 2025
Review Source
lynda wright
Overall we had a good experience just needed to be on top of the final steps to get turned on. But otherwise it was great. Salesman Abe was great. He always answered my tests with questions really quick
8 months ago
Reply from Sunnova
We appreciate your feedback, Lynda. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Mar. 14th, 2025
Verified Customer
Review Source
Roberto
Great Representative, Good experience, did have an issue with a broken siding while installation. Was told someone will come and repair but have not had that contact yet.
5 years ago
Reply from Sunnova
Hello Roberto, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO
Feb. 26th, 2020
Carmen Gianni
I have 3 more people here that want solar from Trinity, but as the finance company, you're giving them a hard time. I have it here in Perry's Lake, Manahawkin also. Trinity did their job. Now you have to do yours and let the others that want it in this community get it.
Our solar just got turned on a week ago. I don't know why the survey already.
9 months ago
Reply from Sunnova
Greetings Carmen. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!
Feb. 21st, 2025
Review Source
Gary Walck
Very satisfied with installation and performance so far. Just went on line generating in September. I would like to be able to see solar generation and my power consumption better in the Sunnova app. On my phone. I’m able to see the production with a number and bar graph however I can not see my generation numbers with my consumption and what numbers I bank or not. Maybe I’m not using the application on phone correct?
1 year ago
Reply from Sunnova
Thank you, Gary! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.
Nov. 22nd, 2024
Thomas Turner
The installation was seamless and professional. It is too early to tell if we will see any savings on our electric bill. We were told by the sales person that they would have someone trim the oak tree in our back yard to maximize the sunshine on the panels but that has not been scheduled and can’t get anyone to tell me when that will occur spite of my inquiries to the office and to the sales person. I also asked about getting an app to monitor performance but have not received a response. I would appreciate having a designated contact person.
1 year ago
Reply from Sunnova
Thank you, Thomas! We appreciate your review. Our commitment is to help ensure you have a clear understanding of every step in our process. For any questions you may have regarding your system or agreement, you may reach us via email at customerservice@sunnova.com with your system ID or the case number. Thank you for choosing Sunnova!
Oct. 14th, 2024
Review Source
Patricia Smith
I like the installation. The communication about how to turn it on could have been clearer. I thought it was on until I received a email three week later saying there was no signal. The instructions told us to turn the outside switch to on an flip the breaker box switches, but I believe the breaker box switch may have already been on and when we flip it it turned it off.
1 year ago
Reply from Sunnova
Thank you, Patricia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Oct. 10th, 2024
Review Source
sonia lindquist
The customer service was amazing and responsive. Once the process started I was called and sent texts to confirm understanding.
I would have liked to have been provided a realistic time line for the process as a whole before we got started. The whole process took about two months with scheduling, steps required from the power company city inspections etc.
But it is turned on now🙂
1 year ago Edited July 18, 2024
Reply from Sunnova
Hello Sonia! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Jun. 12th, 2024
Gloria Holland
I was very impressed with the service that Team 1 gave us the first day of the installation, but they were called away on the second day to work somewhere else. The second team had some mishaps and it took them longer to install the solar, as we were told they would take an additional two days, but it took them much longer. I understand nothing is perfect, and things can happen while you are on site. The solar was finally installed, and hopefully we will be able to move forward.
1 year ago
Reply from Sunnova
Hello Gloria, we are happy to hear that your experience with Sunnova has been more than you expected. We appreciate your feedback and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.
May. 9th, 2024
Abner Lantz
I am still not very agreeable on the location of the panels on the building, due to some trees blocking the sun.
The original estimate hadn’t included the trench, then after I signed contract I had to sign another contract for the trench. The trench backfill had a very rocky surface and wasn’t rolled or made flat. Cleanliness while the install crew was there was not exceptional. I am really hoping for results from this system soon.
1 year ago
Reply from Sunnova
Hello Abner, we value your continued engagement and appreciate your input regarding this matter. If you have any issues regarding your production, you may contact us, and we can further assist you.
Apr. 19th, 2024
George 97 North Bergen, NJ
Being an environmental activist, renewable energy is my way to go and this is where Sunnova comes in. Sunnova has durable and long lasting premium solar batteries. Using Sunnova has really helped me reduce on my electricity utility bills.
However the post installation and customer service is abit lacking. Sunnova is however a good solar power service provider.
1 year ago Edited January 30, 2024
Reply from Sunnova
Hello George 97, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!
Jan. 31st, 2024
Review Source
Mark Sumrall Tampa, FL
Macy did a great job of describing the benefits and process of transferring to solar power. She was upfront with the numbers and expectations. It took 2-3 months in total for me to sit down with Macy, the Sunnova representative, and have the panels installed and activated.
It's still quite early, as I am still in the first month of activation. However, everything seems smooth to this point.
1 year ago
Reply from Sunnova
Mark Sumrall, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!
Dec. 7th, 2023
Review Source
CAROLYN DANIELS
Your sales people are very professional and thorough. The men who installed the solar panels were very good. The electrician was very nice. My only suggestion for improvement is follow through. I had to make several reminder calls letting you know that Ameren had not come out after everything was installed, and I called to let you know of an error message showing up on your app. I was told wires were crossed and someone would come out to check the wires. Still waiting.
2 years ago
Reply from Sunnova
Carolyn Daniels, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!
Nov. 27th, 2023
Review Source
Jerry Reynolds Tampa, FL
Very little communication from the start. I hope my system is doing what it is supposed to but no analysis from anyone so far. Not sure when my first payment is due and how much to r pect from TECO. Ruben A from Protec said that my deficit balance with Teco because of my levelized payment would be taken care of and he promised a $250 Visa for being a senior and another $250 Visa for being a veteran. I’ve tried to contact him about this but no luck!!
2 years ago
Reply from Sunnova
Hi Jerry Reynolds, Thank you for your feedback; it's invaluable to us in improving our services. We sincerely apologize for any inconvenience caused. Please contact us at customerservice@sunnova.com. We would love to address your concerns.We appreciate your understanding and patience and are eager to help ensure you have a positive experience with us.
Oct. 12th, 2023
Waleska Bolzan Orlando, FL
I didn't like the fact that at the time of installation I was charged fifteen hundred dollars for some part that was supposedly not included in my contract. I thought it was bad faith and thought about canceling everything. The person who charged me said he would pay out of his own pocket. I didn't understand what happened and I didn't like it. I also didn't like the fact that one of the installers used my bathroom. He used it and left the toilet all dirty.
2 years ago
Reply from Sunnova
Hello Waleska Bolzan, and Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!
Oct. 4th, 2023
Lis Martin Wernersville, PA
We love the solar panels. Set up was great except the guy smoking while up on the roof or on our property. Rest of the guys were awesome.
They did not inform PP&L they were ready to start. So we ended up paying another whole month to PP&L which stinks. They did not inform us that there was a problem connecting until we called then all of a sudden we got all these emails about a problem. That’s not ok. Anyone working on the project was very professional and nice but the one smoker.
These little things were not ok
2 years ago
Reply from Sunnova
Thank you Lis for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.
Oct. 2nd, 2023
Review Source
Calvin “txdino40” Fickling
From sales to installation to final inspections all was great just can't find any mobile apps so we can view the complete system in use (online) so we could monitor and learn more about solar energy also to be able to know all the functions,production and energy savings. Sometimes it was a little time consuming process if only they could get better apps for homeowners
2 years ago Edited October 17, 2023
Reply from Sunnova
Hi Calvin “txdino40” Fickling, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We --strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.
Sep. 12th, 2023
Review Source
Carol Howard Port Allegany, PA
This is our first experience with one of your team. They were very friendly and seemed knowledgeable. They seemed very efficient with their time. They helped us understand better how the system worked. Discovering that our solar system that has been in place for over a year isn't working was not a huge surprise but very disappointing. We sure hope your company will be available for assistance in the future.
2 years ago
Reply from Sunnova
Hello, Carol Howard. We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?
Sep. 6th, 2023
